Tier 2 Support Analyst / System Administrator

Tier 2 Support Analyst / System Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is looking for a Tier 2 Support Analyst and System Administrator to join the Naval Information Warfare Center (NIWC) Atlantic Theater Medical Information Program-Maritime (TMIP-M) Fleet Support & Training team. As a Support Analyst and System Administrator will be responsible for:

• Providing Tier 2 customer support to end-users via phone, email and onsite tech assist.
• Diagnosing, troubleshooting and resolving issues with TMIP servers and clients to assist customers with installation, troubleshooting, password changes, Oracle issues, MMM/AHLTA-T issues. Provide support via email, phone, or onsite visits to USN and MSC ships pier side Norfolk Naval Base or the Hampton Roads Shipyards.
• Answer, evaluate and prioritizing incoming calls / trouble tickets via Information Technology Service Management (ITSM) Remedy.
• Assist with developing, creating and modifying helpdesk knowledge base documentation and procedures.
• Installing, configuring and troubleshooting the TMIP software system workstations and servers in support of business processing requirements. Providing informal technical training to fleet application users to include instruction in the user of TMIP.
• Provide a wide range of services in support of the USN patient management software (TMIP-M), ensuring the application has full functionality that allows the users to document and upload their data correctly.
• Instruct users on installation, troubleshooting, maintenance onsite, via email, or over the phone of all developed TMIP systems, servers, and related software applications (AHLTA-T, MMM, Oracle, MIRTH, etc.) while managing multi-channel communications architecture.
• Interact with the contract, government staff, and alike to resolve technical issues while testing the interface of government programs.
• Accommodate overall support and technical inputs such as installation, system administration, how-to-guides, and maintenance.
• Test patches and updates; create and modify SOPs as well as comprehensive install documentation.
• Design, assist, and develop training program elements, modules, and technical courses, conduct training programs on selected topics.

The project is within CACI's Healthcare Delivery Systems portfolio.

What You'll Get to Do:

• Manage and troubleshoot all medical applications such as MMM, AHLTA-T, , Lexicomp, TMIP Reporting, etc.
• Manage backend infrastructure of TMIP-M suite of applications, including MIRTH and Oracle.
• Manage integration and configuration of TMIP-M suite of applications as it relates to Navy Shipboard and shore facilities including CANES, COMPOSE, SUBLAN, TSCE, etc.
• Able and willing to participate in afterhours Duty phone rotation.
• Able and willing to work in environments such as Confined spaces (e.g. Submarines), industrial areas to include shipyards.
• Able and willing to climb/descend ladders, scaffolding, etc.

You'll Bring These Qualifications:

• Current Secret Clearance
• COMPTIA SECURITY+ certification
• Strong System Administration skills

Education and Experience:

• Education: BS degree in Engineering, Health Sciences or Computer Science
• Experience: Five (5) years of experience in Engineering, Systems Analysis, Medical Systems, Information Assurance, Web Development, or Engineering Management to include: Systems Analysis, Systems Architecture, System/Equipment Support, Test and Evaluation, and Logistics support of C4ISR requirements. Three (3) years of technical experience in support of information assurance/network protection or virtualization projects. Note: Experience may be concurrent.

What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.