Vice President - Business Systems

An Overview of This Role

GitLab is seeking a VP of Business Systems to lead the strategic vision architecture and execution of enterprise systems powering our global go-to-market customer and financial operations. Reporting to the CIO you'll oversee a distributed team of approximately 60 professionals across Sales Systems Customer Systems and Finance Systems. Our enterprise systems and processes are the backbone of our company and this role is an opportunity to not only power those systems but also drive roadmaps for future scaled growth.

As a strategic leader and trusted advisor to the executive team you'll drive transformational initiatives that enhance Quote-to-Cash enable usage-based billing and leverage AI across sales customer success and support. You'll establish governance frameworks that balance agility with control architect solutions integrating our tech stack (Salesforce Zuora CPQ NetSuite Coupa Zip Workato Zendesk Gainsight) and foster a culture of empowerment and accountability in a fully distributed async-first organization. This role demands both strategic vision and technical depth—someone who can design system architectures understand complex data flows and keep technical teams honest on scope and delivery.

What You'll Do

• Enterprise Systems Strategy & Roadmap - Develop and execute a comprehensive business systems strategy aligned with GitLab's growth objectives. Define the multi-year roadmap for Sales Customer and Finance systems

• Quote-to-Cash Excellence - Lead improvements and evolution of Quote-to-Cash processes and systems. Drive improvements across CPQ order management billing revenue recognition and collections to deliver seamless experiences while ensuring accuracy and compliance.

• Usage-Based Billing & Monetization - Architect sophisticated usage-based billing capabilities supporting GitLab's consumption models. Partner with Monetization Fulfillment and Revenue Accounting to enable flexible pricing accurate usage tracking and automated billing.

• AI-First Transformation - Champion AI and automation integration across Sales Customer Success and Support systems. Identify high-impact use cases establish governance for responsible AI adoption and measure business outcomes.

• Systems Governance - Establish enterprise-wide governance frameworks including architectural standards integration patterns data policies and change control.

• Technical Architecture & Integration - Design and oversee technical architecture connecting our enterprise applications. Ensure robust scalable integrations through API-first approaches optimized data flows and modern integration patterns.

• SOX Compliance & Risk Management - Maintain audit-ready systems with robust controls satisfying SOX requirements. Implement security controls access management data governance and audit capabilities while managing vendor risk and regulatory compliance.

• Team Leadership & Development - Build and inspire high-performing distributed teams of analysts program managers developers and administrators. Foster async-first culture empower teams through clear frameworks drive accountability and develop talent across hybrid insourced/outsourced models.

• Executive Partnership - Serve as a trusted technology advisor to the executive team and senior leaders. Translate business requirements into scalable technical solutions and build consensus across the business

What You'll Bring

• 15+ years of progressive business systems leadership experience with 7+ years managing multi-functional teams in high-growth technology companies

• Ability to design system architectures interpret data flows evaluate technical scope and provide technical leadership to engineering teams

• Extensive experience with SaaS companies operating subscription and consumption business models at a similar scale and growth stages

• Expert knowledge of Salesforce NetSuite Zuora Billing/CPQ Workato (or similar iPaaS) and related GTM/Finance platforms

• Proven success implementing Quote-to-Cash processes at scale including CPQ order management billing revenue recognition and collections

• Experience building usage-based billing systems supporting complex consumption models and tiered pricing strategies

• Track record leading AI and automation initiatives within business systems to drive measurable productivity and business outcomes

• Strong expertise in SOX compliance and internal controls for business applications in public company environments

• Proven ability in establishing systems governance frameworks architectural standards and integration patterns across complex portfolios

• Exceptional executive presence with the ability to influence C-level stakeholders and build consensus across cross-functional VP-level leaders

• Strategic thinker who balances long-term vision with pragmatic execution and thrives in dynamic fast-paced environments