Jobs at 2U Bootcamps
2,427 open positions
Senior Software Engineer II
Company: 2U, Inc.
Location: Other US Location
Posted Mar 16, 2024
<p>At 2U we are all in on purpose We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential<p> <p><strong>What Were Looking For<strong><p> <p>Were seeking a Software Engineer to join the edX Enterprise engineering team Our team is focused on developing and maintaining features that power our edX for Business offering Our mission is to enable our B2B customers to seamlessly connect their learners to edX learning products You will join a team of full stack engineers dedicated to designing and building products that delight our customers as well as scaling our systems to support future growth Interested in solving business and engineering problems that will have a global impact<p> <p>Working closely with Product Management and UX the Enterprise engineering team strives to help companies upskill their workers by providing seamless integrations with edX learning content Our team builds and supports tools for customer admins to manage and customize their learning programs and for learners to discover and enroll in content<p> <p><strong>Responsibilities Include But Are Not Limited To<strong><p> <ul><li>Design develop deploy and support scalable software<li> <li>Collaborate with Product Management UX and key stakeholders to understand business problems and identify solutions<li> <li>Provide technical mentorship to team members and give feedback via code reviews<li> <li>Commit to owning your code and supporting the customer facing environment<li> <li>Lead team members on independent project initiatives<li> <li>Promote teamwork research cutting edge technology and support a vibrant innovative work atmosphere<li> <ul><p><strong>Things That Should Be In Your Background<strong><p> <ul><li>6+ years of fullstack coding experience with a deep knowledge of backend architecture and best practices<li> <li>Realworld experience with developing and deploying large web applications in modern web frameworks<li> <li>The ability to problem solve drive projects with loosely defined requirements communicate with stakeholders and learn from both success and failure<li> <li>A collaborative mindset and willingness to share your knowledge with team members through mentoring code reviews pair programming presentations etc<li> <ul><p><strong>Other Attributes That Will Help You In This Role<strong><p> <ul><li>Experience working with Python and Django<li> <li>Experience working with CICD pipelines terraform kubernetes docker AWS<li> <li>Experience with Search technologies eg Algolia Elasticsearch etc<li> <li>Experience working in an agile development environment<li> <li>BS in Computer Science or related experience<li> <ul><p><strong>Benefits amp Culture<strong><p> <p>Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference NoBackRow<p> <p>We offer comprehensive benefits unique per country and excellent worklife balance<br >Fulltime USbenefits include <p> <ul><li><span>Medical dental and vision coverage<span><li> <li><span>Life insurance disability and 401k employer match<span><li> <li><span>Employee stock purchase plan<span><li> <li><span>Free snacks and drinks inoffice<span><li> <li><span>Generous paid holidays and leave policies including unlimited PTO<span><li> <li><span>Additional time off benefits include volunteer days parental leave and a companywide winter break<span><li> <ul><p>The anticipated base salary range for this role is $125000 $160000 with potential bonus eligibility Salary offers are made based on the candidates qualifications experience skills and education as they directly relate to the requirements of the position budget for the position and cost of labor in the market in which the candidate will be hired<p> <p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>About 2U Inc NASDAQ TWOU<strong><p> <p><span>For more than a decade 2U Inc has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential To learn more visit 2Ucom<span><br ><strong><br >About edX<strong><p> <p><span>edX is the education movement for restless learners and a leading global online learning platform from 2U Inc Nasdaq TWOU Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location Learn more at edXorg<span><p> <p><span>Learn more at <span><span>https2ucomcareers<span><span> <br ><span>NoBackRow<p> <p><span>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required All employees may be required to perform duties outside of their normal responsibilities from time to time as needed<span><p> <p><span>2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay <span><p>
Paid Search Specialist
Company: 2U, Inc.
Location: Other US Location
Posted Mar 16, 2024
<p>At 2U we are all in on purpose We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential<p> <p><strong>What Were Looking For<strong><p> <p>We are looking for a Paid Search Specialist to manage the strategy execution and performance of paid search marketing campaigns aimed at generating leads across 2Us global portfolio of degree boot camp and executive education programs This person will be accountable for delivering lead volume and revenue within costperacquisition and ROI targets for an assigned portfolio of accounts with substantial budgetsThis role will also have significant involvement in creative testing media innovation and automation strategy The ideal candidate has demonstrated analytical aptitude and is motivated to become an expert in digital marketing<p> <p><strong>Responsibilities Include But Are Not Limited To<strong><p> <ul><li>Manages the strategy execution and performance of paid search marketing campaigns aimed at generating leads for a defined portfolio of degree boot camp and executive education programs<li> <li>Accountable for pacing to budget and delivering lead volume and revenue within costperacquisition and ROI targets<li> <li>Develops hypotheses and executes AB tests to drive business decisions on creative audience targeting and platform capabilities<li> <li>Uses critical thinking data analysis and platform expertise to conduct root cause analysis generate actionable plans to optimize fullfunnel volume and cost efficiency<li> <li>Performs ongoing keyword discovery expansion and optimization<li> <li>Builds reports to monitor KPIs and communicate performance trends<li> <li>Works collaboratively with programspecific marketing stakeholders to optimize performance goals and prioritize work according to business impact<li> <li>Proactively identifies opportunities for audience geography and channel expansion<li> <li>Stays uptodate on industry best practices and applies them as appropriate<li> <ul><p><strong>Things That Should Be In Your Background<strong><p> <ul><li>13 years experience in paid media management digital marketing strategy businessmarketing analytics or related role<li> <li>Experience with digital marketing platforms such as Google Ads Microsoft Ads Facebook or LinkedIn<li> <li>Experience with Google Marketing Platform SA360 DV360 a plus<li> <li>Attention to detail and excellent time management skills<li> <li>Demonstrated data analysis abilities and datadriven approach to problem solving<li> <li>Highly motivated to become an expert in digital marketing and directly manage a complex portfolio of campaigns<li> <li>Selfmotivated learner and processbased thinker<li> <li>Strong business writing skills and ability to produce high quality documents<li> <li>Strong interpersonal skills particularly influencing and listening skills<li> <li>Bachelors degree or higher<li> <ul><p><em><span>While this position is open to remote candidates across the US we will prioritize those who live in the WashingtonBaltimore metropolitan area and who are available to come into our Headquarters in Lanham MD two days a week<span><em><p> <p><strong>Benefits amp Culture<strong><p> <p>Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference NoBackRow<p> <p>We offer comprehensive benefits unique per country and excellent worklife balance<br >Fulltime USbenefits include <p> <ul><li><span>Medical dental and vision coverage<span><li> <li><span>Life insurance disability and 401k employer match<span><li> <li><span>Employee stock purchase plan<span><li> <li><span>Free snacks and drinks inoffice<span><li> <li><span>Generous paid holidays and leave policies including unlimited PTO<span><li> <li><span>Additional time off benefits include volunteer days parental leave and a companywide winter break<span><li> <ul><p>The anticipated base salary range for this role is $58000 $75000 with potential bonus eligibility Salary offers are made based on the candidates qualifications experience skills and education as they directly relate to the requirements of the position budget for the position and cost of labor in the market in which the candidate will be hired<p> <p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>About 2U Inc NASDAQ TWOU<strong><p> <p><span>For more than a decade 2U Inc has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential To learn more visit 2Ucom<span><br ><strong><br >About edX<strong><p> <p><span>edX is the education movement for restless learners and a leading global online learning platform from 2U Inc Nasdaq TWOU Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location Learn more at edXorg<span><p> <p><span>Learn more at <span><span>https2ucomcareers<span><span> <br ><span>NoBackRow<p> <p><span>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required All employees may be required to perform duties outside of their normal responsibilities from time to time as needed<span><p> <p><span>2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay<span><p>
Product Specialist
Company: 2U, Inc.
Location: Other US Location
Posted Mar 08, 2024
<p>At 2U we are all in on purpose We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential<p> <p><strong>What Were Looking For<strong><p> <p>We are seeking a dedicated Product Support Specialist to join our team This role is integral to ensuring both instructors and learners have an outstanding experience using our platform This role will respond to customer product inquiries via telephone or in written internetbased email or chat sessions The ideal candidate will have a strong background in customer service and technical support Our office is based in Salt River Cape Town and the role would require you to be able to travel to the office This is a hybrid position and we require staff to be in office a minimum of 2 days a week outside of training or upskilling where more days in office could be required <p> <p><strong>Responsibilities Include But Are Not Limited To<strong><p> <ul><li>Provide firstline support to instructors and learners from around the world via email chat and phone ensuring timely and accurate resolution of issues<li> <li>Troubleshoot and resolve issues related to platform navigation and technical errors course access account issues and other concerns<li> <li>Collect and organize information to successfully escalate more complex issues to leadership or other teams when necessary<li> <li>Collaborate with other departments and internal crossfunctional teams to promptly resolve learner and instructor issues<li> <li>Keep up to date with product knowledge to ensure you can support multiple products seamlessly<li> <ul><p><strong>Things That Should Be In Your Background<strong><p> <ul><li>2+ years of working in a serviceoriented customer support technical support or other supportrelated field highly preferred<li> <li>Excellent problemsolving skills with a customerfocused attitude<li> <li>Exceptional communication skills both written and verbal with the ability to explain complex technical concepts in simple terms<li> <li>Proficiency in CRM and support software eg Zendesk Salesforce<li> <li>The capacity to work independently and within a team environment to quickly and calmly resolve issues<li> <li>Proficiency with Apple and Microsoft operating systems as well as mobile devices Android Apple<li> <li>Schedule flexibility and the potential to work weekends and holidays<strong><br ><strong><li> <ul><p><strong>Other Attributes That Will Help You In This Role<strong><p> <ul><li>Experience supporting online higher education degreescertificate programs<li> <li>Fluency in other languages Spanish preferred<li> <li>Enthusiasm and the ability to thrive in an atmosphere of constant change<li> <ul><p><strong>Benefits amp Culture<strong><p> <p>Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference NoBackRow<p> <p>We offer comprehensive benefits unique per country and excellent worklife balance<br >Fulltime ZA benefits include <p> <ul><li>2 complimentary Getsmarter short courses per year<li> <li>Subsidised medical aid with Discovery Health Medical Scheme<li> <li>4 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit<li> <li>Employee Assistance Program EAP<li> <li>Generous leave policy including time off to volunteer for nonprofit organization study leave sports leave and a companywide festive season break<li> <ul><p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>About 2U Inc NASDAQ TWOU<strong><p> <p><span>For more than a decade 2U Inc has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential To learn more visit 2Ucom<span><br ><strong><br >About edX<strong><p> <p><span>edX is the education movement for restless learners and a leading global online learning platform from 2U Inc Nasdaq TWOU Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location Learn more at edXorg<span><p> <p><span>Learn more at <span><span>https2ucomcareers<span><span> <br ><span>NoBackRow<p> <p><span>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required All employees may be required to perform duties outside of their normal responsibilities from time to time as needed<span><p> <p><span>2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay <span><p>
Director, SEO
Company: 2U, Inc.
Location: Other US Location
Posted Mar 12, 2024
<p>At 2U we are all in on purpose We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential<p> <p><strong>What Were Looking For<strong><p> <p>2U is seeking an experienced Director of SEO and Organic Growth to lead our organic digital strategy across a diverse portfolio of websites The ideal candidate will be instrumental in optimizing our digital presence for both lead generation and ecommerce aiming to drive revenue through a meticulously crafted content strategy Your leadership will be pivotal in steering crossfunctional teams including product and engineering towards shared organic growth goals<p> <p>Youll be responsible for managing a team responsible for filling a funnel that generates hundreds of students for our university partners<p> <p><strong>Responsibilities Include But Are Not Limited To<strong><p> <ul><li>Craft and execute innovative SEO strategies tailored for organic growth across a variety of websites with a focus on enhancing lead generation and maximizing ecommerce potential<li> <li>Drive forward a customer journeyoriented content strategy designed to bolster revenue growth<li> <li>Cultivate and guide a team of SEO experts setting clear objectives aligned with organizational goals and fostering professional development<li> <li>Work seamlessly with product and engineering leaders to align SEO initiatives with broader product strategies and influence their priorities<li> <li>Provide comprehensive analysis of key performance indicators such as traffic engagement and conversion using these insights to refine and advance SEO campaigns<li> <li>Maintain expertise in search engine algorithms and SEO best practices to ensure optimal website performance<li> <li>Ensure SEO is a core component of all digital marketing efforts by collaborating closely with content social media and paid search teams<li> <li>Oversee partnerships with external SEO agencies and vendors to maximize return on investment in SEO resources<li> <ul><p><strong>Things That Should Be In Your Background<strong><p> <ul><li>Bachelors degree in a business data or communications related field is a plus<em> <em>graduate degree a plus but not required<li> <li>7+ years SEOOrganic search marketing experience<li> <li>2+ years of management experience<li> <li>Strong background in programmatic SEO and experience with a variety of website types including ecommerce and lead generation platforms Prior experience in the education sector is a bonus<li> <li>Familiarity with leading a team with various levels of experience and expertise and ability to prioritize tasks and manage deadlines in a fastpaced environment<li> <li>Excellent communication presentation and research skills coupled with a strategic mindset conducive to process improvement and business growth<li> <li>Proven track record of scalable SEO tactics<li> <li>Successful advocacy for organic search amp inbound marketing in your last organization<li> <li>Deep understanding of <ul><li>Google Analytics<li> <li>Current data visualization tools Tableau preferred<li> <li>Brightedge or similar SEO platform Conductor Searchmetrics<li> <li>Majestic or similar Moz Ahrefs<li> <li>A web analytics platform Google Analytics preferred<li> <li>Google Adwords<li> <li>HTML<li> <li>Search Console<li> <ul><li> <li>Strong attention to detail love of processbuilding and desire to help grow a business unit<li> <li>Ability to manage stakeholders at various levels of the organization and their needs<li> <li>Understanding of conversion rate optimization CRO and user experience techniques<li> <li>Experience creating clientfacing reporting<li> <li>Experience overseeing partnerships with external SEO agencies and vendors to maximize return on investment in SEO resources<li> <li>Ability to maintain a fun casual professional and productive team atmosphere<li> <li>Comfortable working with ambiguous concepts and distilling them into sound deliverables<li> <li>Enthusiasm and the ability to thrive in an atmosphere of constant change<li> <ul><p><em><span>While this position is open to remote candidates across the US we will prioritize those who live in the WashingtonBaltimore metropolitan area and who are available to come into our Headquarters in Lanham MD two days a week<span><em><p> <p><strong>Benefits amp Culture<strong><p> <p>Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference NoBackRow<p> <p>We offer comprehensive benefits unique per country and excellent worklife balance<br >Fulltime US benefits include <p> <ul><li><span>Medical dental and vision coverage<span><li> <li><span>Life insurance disability and 401k employer match<span><li> <li><span>Employee stock purchase plan<span><li> <li><span>Free snacks and drinks inoffice<span><li> <li><span>Generous paid holidays and leave policies including unlimited PTO<span><li> <li><span>Additional time off benefits include volunteer days parental leave and a companywide winter break<span><li> <ul><p>The anticipated base salary range for this role is $120000 $170000 with potential bonus eligibility Salary offers are made based on the candidates qualifications experience skills and education as they directly relate to the requirements of the position budget for the position and cost of labor in the market in which the candidate will be hired<p> <p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>About 2U Inc NASDAQ TWOU<strong><p> <p><span>For more than a decade 2U Inc has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential To learn more visit 2Ucom<span><br ><strong><br >About edX<strong><p> <p><span>edX is the education movement for restless learners and a leading global online learning platform from 2U Inc Nasdaq TWOU Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location Learn more at edXorg<span><p> <p><span>Learn more at <span><span>https2ucomcareers<span><span> <br ><span>NoBackRow<p> <p><span>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required All employees may be required to perform duties outside of their normal responsibilities from time to time as needed<span><p> <p><span>2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay <span><p>
Sr. Product Specialist
Company: 2U, Inc.
Location: Other US Location
Posted Mar 09, 2024
2U is seeking a Senior Product Support Specialist to provide comprehensive customer and technical support, lead and train the team, improve processes, troubleshoot technical issues, collaborate with internal stakeholders, and manage projects. The ideal candidate should have a Bachelor's Degree, 5+ years of experience in customer support, proficiency with Google and/or Microsoft environments, and strong leadership and communication skills. 2U offers competitive benefits and a culture of belonging, respect, and inclusion.
Senior Paid Media Specialist (US)
Company: 2U, Inc.
Location: Other US Location
Posted Mar 15, 2024
<p>At 2U we are all in on purpose We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential<p> <p><strong>What Were Looking For<strong><p> <p>The Senior Paid Media Specialist Role is responsible for the daytoday management of a diverse portfolio of digital media campaigns This role will be responsible for managing a ~$1MM monthly media budget that spans across various social and display channels Shehe will be accountable for the paid media strategy execution and analysis for all programs under herhis portfolio Shehe will also be responsible for developing executing and scaling net new programmatic strategies across 2Us portfolio of products<p> <p><strong>Responsibilities Include But Are Not Limited To<strong><p> <p>Media Management<p> <ul><li>Manage a monthly budget ~$1MM of paid media spend <li> <li>Responsible for the execution analysis and optimizations for a large portfolio of paid media campaigns Google display Facebook LinkedIn etc<li> <li>Develop datadriven media plans amp segmentation strategies across multiple paid media channels <li> <li>Work collaboratively with demand generation analysts to ensure that program performance is in line with topfunnel midfunnel and downfunnel targets<li> <ul><p>Strategic Initiatives and Planning<p> <ul><li>Continually works on andor owns crossfunctional projects as designated by leadership ex Creative analysis implementation etc<li> <li>Execution of the full lifecycle of testing new scalable prospecting driving opportunities amp growth plans across verticals ex scaling a new channel data science integration etc<li> <li>Responsible for moving the business forward beyond BAU media management through media innovation<li> <li>Full ownership over largescale strategic initiatives that has a portfolio wide impact on the business <li> <ul><p><strong>Things That Should Be In Your Background<strong><p> <ul><li>3+ years of experience in digital media management preferably in an agency setting<li> <li>Experience in managing a portfolio of monthly media spend exceeding $500k across paid social and display channels such as Facebook LinkedIn Google etc<li> <li>Strategic execution experience across tactics including prospecting remarketing CTVvideo streaming audio <li> <li>Strong understanding of programmatic technologies and platforms with experience in DSPs like DV360<li> <li>Excellent analytical skills and datadriven approach to media<li> <li>Experience leveraging marketinganalytics tools preferably Tableau and GA<li> <li>Bachelors degree or higher<li> <ul><p><strong>Other Attributes That Will Help You In This Role<strong><p> <ul><li>Ability to thrive in a fast paced environment evaluate priorities and flexibly adapt to changing business needs<li> <li>Strong project management discipline including development of project plans assessment and mitigation of risk effectively meeting management and tracking actions and issues<li> <li>Drive to innovate and to find creative solutions to complex problems<li> <li>Enjoys close collaboration with others but also values working independently <li> <li>Creative highenergy innovative proactive and resourceful<li> <ul><p><em><span>While this position is open to remote candidates across the US we will prioritize those who live in the WashingtonBaltimore metropolitan area and who are available to come into our Headquarters in Lanham MD two days a week<span><em><p> <p><strong>Benefits amp Culture<strong><p> <p>Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference NoBackRow<p> <p>We offer comprehensive benefits unique per country and excellent worklife balance<br >Fulltime US benefits include <p> <ul><li><span>Medical dental and vision coverage<span><li> <li><span>Life insurance disability and 401k employer match<span><li> <li><span>Employee stock purchase plan<span><li> <li><span>Free snacks and drinks inoffice<span><li> <li><span>Generous paid holidays and leave policies including unlimited PTO<span><li> <li><span>Additional time off benefits include volunteer days parental leave and a companywide winter break<span><li> <ul><p>The anticipated base salary range for this role is $70000 $85000 with potential bonus eligibility Salary offers are made based on the candidates qualifications experience skills and education as they directly relate to the requirements of the position budget for the position and cost of labor in the market in which the candidate will be hired<p> <p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>About 2U Inc NASDAQ TWOU<strong><p> <p><span>For more than a decade 2U Inc has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential To learn more visit 2Ucom<span><br ><strong><br >About edX<strong><p> <p><span>edX is the education movement for restless learners and a leading global online learning platform from 2U Inc Nasdaq TWOU Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location Learn more at edXorg<span><p> <p><span>Learn more at <span><span>https2ucomcareers<span><span> <br ><span>NoBackRow<p> <p><span>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required All employees may be required to perform duties outside of their normal responsibilities from time to time as needed<span><p> <p><span>2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay <span><p>
Senior Paid Media Specialist (ZA)
Company: 2U, Inc.
Location: Other US Location
Posted Mar 15, 2024
<p>At 2U we are all in on purpose We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential<p> <p><strong>What Were Looking For<strong><p> <p>The Senior Paid Media Specialist Role is responsible for the daytoday management of a diverse portfolio of digital media campaigns This role will be responsible for managing a ~$1MM monthly media budget that spans across various social and display channels Shehe will be accountable for the paid media strategy execution and analysis for all programs under herhis portfolio Shehe will also be responsible for developing executing and scaling net new programmatic strategies across 2Us portfolio of products<p> <p><strong>Responsibilities Include But Are Not Limited To<strong><p> <p>Media Management<p> <ul><li>Manages a monthly budget ~$1MM of paid media spend <li> <li>Responsible for the execution analysis and optimizations for a large portfolio of paid media campaigns Facebook Linkedin Google Display etc<li> <li>Develops datadriven media plans amp segmentation strategies across multiple paid media channels <li> <li>Work collaboratively with demand generation analysts to ensure that program performance is in line with topfunnel midfunnel and downfunnel targets<li> <ul><p>Strategic Initiatives and Planning<p> <ul><li>Full ownership of a minimum of two largescale strategic initiatives that has a portfolio wide impact on the business <li> <li>Continually works on andor owns crossfunctional projects as designated by leadership ex Creative analysis implementation etc<li> <li>Execution of the full lifecycle of testing new scalable prospecting driving opportunities amp growth plans across verticals ex scaling a new channel data science integration etc<li> <li>Responsible for moving the business forward beyond BAU media management through media innovation<li> <li>Lead largescale strategic initiatives and testing opportunities endtoend including planning communication execution timelines and measurement<li> <li>Influence media strategy development amp portfolio strategies develops the plan through hisher team<li> <li>Work alongside Director Exec Ed Paid Media amp Senior Traffic Coordinator in identifying developing and implementing process improvements incorporating team feedback throughout<li> <li>Maintain emphasis on fullfunnel performance and valuations in all aspects of work<li> <li>Manage performance of paid social amp display marketing for a small portfolio of accounts and act as a first point of coverage as needed<li> <li>Assist with growing and strengthening relationships with platform partners and agencies<li> <ul><p>People Management<p> <ul><li>Mentor and develop the teams technical and nontechnical skills<li> <ul><p><strong>Things That Should Be In Your Background<strong><p> <ul><li>Bachelors degree in Business Marketing or a related field required<li> <li>3+ years paid media advertising experience preferably in an agency setting<li> <li>Experience in managing a portfolio of monthly media spend exceeding $500k across paid social and display channels such as Facebook LinkedIn Google etc<li> <li>Strategic execution experience across tactics including prospecting remarketing CTVvideo streaming audio <li> <li>Strong understanding of programmatic technologies and platforms with experience in DSPs like DV360<li> <li>Excellent analytical skills and datadriven approach to media<li> <li>Experience leveraging marketinganalytics tools preferably Tableau and GA<li> <li>Excellent verbal and written communication skills<li> <ul><p><strong>Other Attributes That Will Help You In This Role<strong><p> <ul><li>Ability to thrive in a fast paced environment evaluate priorities and flexibly adapt to changing business needs<li> <li>Strong project management discipline including development of project plans assessment and mitigation of risk effectively meeting management and tracking actions and issues<li> <li>Enjoys close collaboration with others but also values working independently<li> <li>Enthusiasm and the ability to thrive in an environment of constant change<li> <li>Creative highenergy innovative proactive and resourceful<li> <li>Drive to innovate and to find creative solutions to complex problems<li> <ul><p><strong>Benefits amp Culture<strong><p> <p>Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference NoBackRow<p> <p>We offer comprehensive benefits unique per country and excellent worklife balance<br >Fulltime ZA benefits include <p> <ul><li>2 complimentary Getsmarter short courses per year<li> <li>Subsidised medical aid with Discovery Health Medical Scheme<li> <li>4 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit<li> <li>Employee Assistance Program EAP<li> <li>Generous leave policy including time off to volunteer for nonprofit organization study leave sports leave and a companywide festive season break<li> <ul><p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>About 2U Inc NASDAQ TWOU<strong><p> <p><span>For more than a decade 2U Inc has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential To learn more visit 2Ucom<span><br ><strong><br >About edX<strong><p> <p><span>edX is the education movement for restless learners and a leading global online learning platform from 2U Inc Nasdaq TWOU Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location Learn more at edXorg<span><p> <p><span>Learn more at <span><span>https2ucomcareers<span><span> <br ><span>NoBackRow<p> <p><span>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required All employees may be required to perform duties outside of their normal responsibilities from time to time as needed<span><p> <p><span>2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay <span><p>
Manager, Product Support
Company: 2U, Inc.
Location: Other US Location
Posted Mar 08, 2024
<p>At 2U we are all in on purpose We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential<p> <p><strong>What Were Looking For<strong><p> <p>The Manager of Product Support is a critical member of the 247 Global Support Leadership Team This position is responsible for leading our Tier 1 Product Support team providing high quality customer and technical support for both learners and instructors across multiple 2U products<p> <p>This position will be responsible for collaborating and executing a plan which includes the hiring training and development of technical and customer support representatives and scalable processes for the department Individuals in this role will collaborate with other internal support teams to ensure a consistent support experience The Manager has responsibility for managing overall contact channels and internal systems on a departmentwide basis The successful manager will seek and apply knowledge of the most current technology serve as a liaison to both internal and external customers and lead and participate in special projects as assigned by leadership<p> <p>Our office is based in Salt River Cape Town and the role would require you to be able to travel to the office This is a hybrid position and we require staff to be in office a minimum of 2 days a week outside of training or upskilling where more days in office could be required <p> <p><strong>Responsibilities Include But Are Not Limited To<strong><p> <p>People Management and Staff Development 40<p> <ul><li>Effectively manage direct reports including hiring onboarding and developing team members for professional growth and to achieve team goals and metrics<li> <li>Set clear performance expectations and provide regular feedback Address any performance concerns proactively and maintain detailed documentation<li> <li>Engage comfortably in difficult performance feedback conversations understanding the overall impact to the teams performance<li> <li>Proactively coach and mentor team members to reach goals while maintaining a positive working environment<li> <li>Consistently prioritize direct reports development through both formal and informal oneonone career conversations ensuring understanding of personal and professional career aspirations of each direct report<li> <ul><p><br >Operations Management 40 <p> <ul><li>Manage daytoday operations including managing scheduling attendance workflow management and delegation of responsibilities<li> <li>Monitor and assess staff to ensure a quality and accuracy of work and report workflow issues and trends to broader team and leadership<li> <li>Use efficient organizational systems to track direct reports work measure outcomes and hold them accountable for meeting individual metrics and deadlines<li> <li>Identify and implement datadriven initiatives and enhanced processes to increase team efficiency and customer satisfaction <li> <li>Ensure all client concerns are addressed in a timely manner including the following events ticketing issues requests questions and training opportunities handle escalations as needed<li> <ul><p><br >Crossfunctional Collaboration 20<p> <ul><li>Collaborate with other Global Support leaders to establish strategic goals and prioritize initiatives <li> <li>Liaise with crossfunctional internal stakeholders<li> <li>Address questions and escalated issues from team members internal teams and partners to ensure appropriate resolution and communication<li> <li>Proactively communicate with leadership team members and relevant stakeholders to ensure alignment and shared vision<li> <ul><p><strong>Things That Should Be In Your Background<strong><p> <ul><li>Bachelors degree required<li> <li>5 years of leadership experience in a technical or customer contact center environment is required<li> <li>Experience with Contact CenterCRM applications eg Five9 Salesforce<li> <li>Experience in management of a geographically diversified team is highly desirable<li> <li>Experience with implementing amp providing service to multiple clients with phone email chat amp selfhelp channels is required<li> <li>Strong attention to detail decision making and problem solving skills<li> <li>Effective mentoring and coaching skills<li> <li>Ability to motivate a team to achieve defined results and exceed goals and objectives<li> <li>Experience working effectively with all levels of management <li> <li>Experience with both with Mac amp Windows operating systems<li> <li> <li> <ul><p><strong>Other Attributes That Will Help You In This Role<strong><p> <ul><li>A successful history of working with offshore 3rd party staff<li> <li>Experience working effectively with all levels of management<li> <li>Effective data analysis and interpretation skills<li> <ul><p><br ><p><p><strong>Benefits amp Culture<strong><p> <p>Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference NoBackRow<p> <p>We offer comprehensive benefits unique per country and excellent worklife balance<br >Fulltime ZA benefits include <p> <ul><li>2 complimentary Getsmarter short courses per year<li> <li>Subsidised medical aid with Discovery Health Medical Scheme<li> <li>4 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit<li> <li>Employee Assistance Program EAP<li> <li>Generous leave policy including time off to volunteer for nonprofit organization study leave sports leave and a companywide festive season break<li> <ul><p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>About 2U Inc NASDAQ TWOU<strong><p> <p><span>For more than a decade 2U Inc has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential To learn more visit 2Ucom<span><br ><strong><br >About edX<strong><p> <p><span>edX is the education movement for restless learners and a leading global online learning platform from 2U Inc Nasdaq TWOU Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location Learn more at edXorg<span><p> <p><span>Learn more at <span><span>https2ucomcareers<span><span> <br ><span>NoBackRow<p> <p><span>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required All employees may be required to perform duties outside of their normal responsibilities from time to time as needed<span><p> <p>2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay <p> <p>2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates We are required by law to verify your ability to work lawfully in South Africa 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae<p>
Manager, Product Support
Company: 2U, Inc.
Location: Other US Location
Posted Mar 08, 2024
The job posting is for a Manager of Product Support at 2U, a company that provides online education. The job requires leading a team, providing customer support, and collaborating with other teams. The company offers a range of benefits and a diverse work environment.
Product Specialist
Company: 2U, Inc.
Location: Other US Location
Posted Mar 08, 2024
2U, the parent company of edX, is seeking a dedicated Product Support Specialist. The role involves providing first-line support to instructors and learners, troubleshooting technical issues, collaborating with internal teams, and maintaining product knowledge. The ideal candidate should have 2+ years of customer support experience, excellent problem-solving skills, strong communication abilities, and proficiency in CRM and support software. Benefits include comprehensive healthcare, a generous leave policy, and a commitment to diversity and inclusion.
Director of Product, Marketplace - Enroll and Purchase
Company: 2U
Location: USA
Posted Mar 10, 2024
<p class=p1>At 2U we are all in on purpose We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential<p> <p class=p2><strong>What Were Looking For<strong><p> <p>Were seeking a Director of Product to drive the strategy execution and success of the enrollment and purchase journeys on the edX Marketplace This leader will oversee a team of Product Managers responsible for helping learners start their learning journey quickly and easily once they choose a course or program including streamlining our checkout and order management journeys reimagining our application and enrollment journey for application driven programs like degrees and bootcamps helping develop and evaluate new conversionoriented business models and developing the underlying payment and pricing services to enable these outcomes at scale <p> <p>Youll sit at a critical inflection point in our customer journey and business funnel and youll be responsible for key conversion metrics Youll have the opportunity to drive new customer journeys from 0 gt 1 and use a data informed and iterative approach to improve existing payment flows Youll do a mix of individual contributor work product strategy and people management as you scale your team Youll manage and coach a team of Product Managers helping them grow their careers and deliver on the product strategy <p> <p>The mission of the edX Marketplace team is to become the destination for ambitious learners to chart and unlock their professional journey We look forward to welcoming a new product leader to our team to help us hone our product craft and chart our path forward<p> <p class=p2><strong>Responsibilities Include But Are Not Limited To<strong><p> <ul style=> <li style=>Define strategy target outcomes and product priorities informed by customer and business needs<li> <li style=>Collaborate with product leaders executive leaders and crossfunctional stakeholders to evangelize and align product strategies with broader company goals <li> <li style=>Manage a team of Product Managers to help them grow achieve their goals and deliver on the product strategy <li> <li style=>Create comprehensive roadmaps in support of delivering critical customer and business goals <li> <li style=>Lead execution against your strategy and roadmap Strike the right balance of big swings and rapid experimentation Regularly measure and communicate impact and outcomes and adjust course as needed<li> <li style=>Develop and manage to goals including revenue targets Monitor key performance indicators and financial metrics related to product performance <li> <li style=>Interact directly with learners educators other product managers and organizational stakeholders to understand emerging product needs and capture these in the form of product memos demos and executive presentations<li> <li style=>Define the engineering backlog technical requirements and product features and lead a cross functional team of engineering data science UX and others to design solutions and deliver results<li> <li style=>Represent your team and work with 2U leadership the broader company and external stakeholders<li> <li style=>Use your own product to develop empathy for your customers <li> <li style=>Bring strong product leadership to 2U and mentor other product managers on how to lead in a productled outcome oriented organization<li> <ul> <p class=p2><strong>Things That Should Be In Your Background<strong><p> <ul style=> <li style=>7+ years as a Product Manager and 3+ years managing and coaching other Product Managers<li> <li style=>Demonstrable progress driving real outcomes for your customers and your business<li> <li style=>Experience developing and progressing Product Management talent while advancing teams work<li> <li style=>Empathy for our customers both internal and external and a relentless focus on improvement You are customer obsessed you continuously seek input and feedback from customers and solve their problems in ways that benefit the business<li> <li style=>Experience partnering effectively with engineering UX data science and a broad set of stakeholders to develop and deliver on an outcomeoriented product strategy<li> <li style=>A proven data informed and iterative approach You craft audacious hypotheses invest in experimentation and learning and are comfortable and emboldened when theres ambiguity You leverage a combination of data and instinct to make fast and informed decisions<li> <li style=>Able to create own and execute on an outcomesbased roadmap Youre focused on outcomes not solutions and you arent afraid to pivot quickly if something isnt delivering the value you want<li> <li style=>An actiondriven mindset you value progress over perfection<li> <li style=>Strong crossteam collaboration skills including alignment conflict resolution negotiation and seasoned presentation skills<li> <li style=>Proven experience inspiring motivating aligning and conveying complex concepts to diverse audiences <li> <li style=>A growth mindset you value continuous improvement and learning to improve your skills and scale your impact<li> <ul> <p class=p2><strong>Other Attributes That Will Help You In This Role<strong><p> <ul style=> <li style=>Experience with Marketplace products and Marketing technology<li> <li style=>Experience with Conversion Rate Optimization CRO and customer acquisition strategies in complex markets<li> <li style=>Strong understanding of growth models and loops AB testing and product analytics<li> <li style=>Familiarity with online higher education<li> <ul> <p><em><span style=fontweight>While this position is open to remote candidates across the US we will prioritize those who live in the WashingtonBaltimore metropolitan area and who are available to come into our Headquarters in Lanham MD two days a week<span><em><p> <p><strong>Benefits amp Culture<strong><p> <p class=p1>Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference NoBackRow<p> <p class=p2>We offer comprehensive benefits unique per country and excellent worklife balance<br>Fulltime USbenefits include <p> <ul style=> <li style=><span style=fontweight>Medical dental and vision coverage<span><li> <li style=><span style=fontweight>Life insurance disability and 401k employer match<span><li> <li style=><span style=fontweight>Employee stock purchase plan<span><li> <li style=><span style=fontweight>Free snacks and drinks inoffice<span><li> <li style=><span style=fontweight>Generous paid holidays and leave policies including unlimited PTO<span><li> <li style=><span style=fontweight>Additional time off benefits include volunteer days parental leave and a companywide winter break<span><li> <ul> <p class=p1>The anticipated base salary range for this role is $160000$175000 with potential bonus eligibility Salary offers are made based on the candidates qualifications experience skills and education as they directly relate to the requirements of the position budget for the position and cost of labor in the market in which the candidate will be hired<p> <p><strong>2U Diversity and Inclusion Statement<strong><strong><br><strong><p> <p class=p1>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p class=p1>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <a href=22mailtorecruitingaccommodations2ucom22 rel=nofollow><span class=s1>recruitingaccommodations2ucom<span><a><span class=Appleconvertedspace> <span><p> <p><strong>About 2U Inc NASDAQ TWOU<strong><p> <p class=p2><span style=fontweight>For more than a decade 2U Inc has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential To learn more visit 2Ucom<span><br><strong><br>About edX<strong><p> <p><span style=fontweight>edX is the education movement for restless learners and a leading global online learning platform from 2U Inc Nasdaq TWOU Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location Learn more at edXorg<span><p> <p><span style=fontweight>Learn more at <span><a href=22https2ucomcareers22 rel=nofollow><span style=fontweight>https2ucomcareers<span><a><span style=fontweight> <br><span>NoBackRow<p> <p><span style=fontweight>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required All employees may be required to perform duties outside of their normal responsibilities from time to time as needed<span><p> <p><span style=fontweight>2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay <span><p><img src=httpsremotivecomjobtrack1898823blankgifsource=publicapi alt=>
Sr. Product Specialist
Company: 2U, Inc.
Location: Other US Location
Posted Mar 09, 2024
<p>At 2U we are all in on purpose We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential<p> <p><strong>What Were Looking For<strong><p> <p>We are seeking a highly motivated and intellectually curious Senior Product Support Specialist to join our dynamic team In this pivotal role you will provide lead support to specialists supporting incoming calls chats or emails from students and faculty addressing both technical and nontechnical inquiries with a whiteglove service approach Your role extends beyond troubleshooting as you will collaborate closely with other teams to report and analyze bugs features and ticket trends contributing to continuous improvement in our services You will also be responsible for effectively managing and escalating cases related to faculty or students ensuring swift and accurate resolutions This role is essential in maintaining and enhancing the quality of support we offer making a direct impact on our learning communitys success and satisfaction Our office is based in Salt River Cape Town and the role would require you to be able to travel to the office This is a hybrid position and we require staff to be in office a minimum of 2 days a week outside of training or upskilling where more days in office could be required <p> <p><strong>Responsibilities Include But Are Not Limited To<strong><p> <ul><li>Customer and Technical Support 30 Provide comprehensive customer and technical support for students and faculty issues This includes realtime monitoring of support channels as leader on duty to ensure appropriate coverage and backup plans are in place where needed<li> <li>Team Leadership and Training 20 Lead and train the team assist with new hire onboarding and coordinate with external departments for technical challenges and needs<li> <li>Process Improvement and Analysis 20 Develop and implement initiatives for department efficiency streamline processes participate in root cause analysis and communicate findings<li> <li>Technical Expertise and Troubleshooting 20 Master tools like Zoom and Learning Management Systems Troubleshoot escalated or peak time support technical issues in coordination with technical teams and stay updated with emerging web technologies<li> <li>Collaboration and Project Management 10 Work with internal stakeholders representing the Support organization and develop subject matter expertise Contribute to support ticket handling and resolution with an emphasis on empathy and quality service<li> <ul><p><strong>Things That Should Be In Your Background<strong><p> <ul><li>Bachelors Degree <li> <li>5+ years of experience in customer support technical support or related fields<li> <li>Experience with ticketing or case management systems eg Zendesk Salesforce<li> <li>Solid technical acumen including proficiency with Google andor Microsoft environments<li> <li>Experience with JIRA and Confluence is a plus<li> <li>Strong leadership and organizational skills with exceptional attention to detail<li> <li>Ability to multitask work under pressure and meet deadlines<li> <li>Excellent communication skills both verbal and written with a customerfirst mindset<li> <li>Ability to work independently and in a team environment<li> <li>Flexibility to work evening and weekend hours as needed<li> <li>Project management and time management skills<li> <li>Fluent in simplifying and translating technical concepts for varied audiences<li> <ul><p><strong>Other Attributes That Will Help You In This Role<strong><p> <ul><li>Experience in utilizing data to assess the health and productivity of a team <li> <li>Experience in supporting online higher education degrees or certificate programs<li> <li>Multilingual abilities<li> <li>Enthusiasm for continuous learning and adaptability in a fastpaced environment<li> <ul><p><strong>Benefits amp Culture<strong><p> <p>Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference NoBackRow<p> <p>We offer comprehensive benefits unique per country and excellent worklife balance<br >Fulltime ZA benefits include <p> <ul><li>2 complimentary Getsmarter short courses per year<li> <li>Subsidised medical aid with Discovery Health Medical Scheme<li> <li>4 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit<li> <li>Employee Assistance Program EAP<li> <li>Generous leave policy including time off to volunteer for nonprofit organization study leave sports leave and a companywide festive season break<li> <ul><p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>2U Diversity and Inclusion Statement<strong><strong><br ><strong><p> <p>At 2U we are committed to building and sustaining a culture of belonging respect and inclusion We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike <p> <p>2U is committed to providing reasonable accommodations during our recruitment process If you need assistance or accommodations please reach out to us at <span>recruitingaccommodations2ucom<span><span> <span><p> <p><strong>About 2U Inc NASDAQ TWOU<strong><p> <p><span>For more than a decade 2U Inc has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential To learn more visit 2Ucom<span><br ><strong><br >About edX<strong><p> <p><span>edX is the education movement for restless learners and a leading global online learning platform from 2U Inc Nasdaq TWOU Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location Learn more at edXorg<span><p> <p><span>Learn more at <span><span>https2ucomcareers<span><span> <br ><span>NoBackRow<p> <p><span>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required All employees may be required to perform duties outside of their normal responsibilities from time to time as needed<span><p> <p><span>2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay <span><p>