Jobs at Agero
1,499 open positions
Product Lead (Director EV)
Company: Agero
Location: Greater Boston Area
Posted Aug 11, 2023
Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. Accommodation is available. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. In celebrating each other’s differences, we lift each other up and create space for innovation and community. You will also establish yourself as a subject matter expert for the organization within the Electric Vehicle space.Key Outcomes:Complete a comprehensive Market AnalysisDevelop EV product strategy & GTM planBuild foundation for EV product expansionLeverage data and collaborate with internal partners to optimize margins on new product launchesIdentify long-term greenfield opportunities to pursue to drive growth through adjacent products, services, partnerships or acquisitions Responsibilities:Develop a strong understanding of industry, client, and future prospect needs and opportunitiesIdentify and size new growth opportunities, evaluate the market and competitive environment, and develop go-to-market strategies for Agero’s Electric Vehicle segmentPartner cross-functionally to build and effectively present an EV service portfolio to business leaders, product leaders and executivesLeverage data to research and analyze market trends, customer behaviors, and opportunities to develop EV business cases for product and resource investment decisionsMeet with internal customers (Sales, Client Success, Operations, etc.) Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. The Product Lead/Director of Product will work closely with business leaders, operations, data science, finance and clients, to inform and influence our growth and strategic plans and to develop go-to-market strategies for new product lines.You will be expected to develop a deep understanding of all of Agero’s business lines, the underlying economics and current performance versus the market, as well as build and invest in relationships across multiple functions within the organization and externally with clients. to understand and prioritize their needs and translate their strategic business questions/concerns into products that are consistent with growth and bottom line initiativesDevelop hypotheses, gather feedback, and perform A/B testing where appropriateAbout You…..Experience:8-10 years of Product Management & Strategy experience with 5+ years in the Electric Vehicle segment.Comfortable with technology and data analysisPrior experience partnering with operations teams, strong plus would be operations teams associated with vehicle logisticsSkills and Attributes:Entrepreneurial spiritData savvyExcellent written and verbal communication skills, comfortable presenting to clients, executives and mediaTeamwork - capable of effectively collaborating with engineers and senior executives alikeAnalytical ability to unpack complex problems, synthesize data, and identify root issuesStrong blend of strategy, financial and technical aptitudeOutwardly curious, comfortable with ambiguity and the need to seek clarity from external stakeholdersIntellectually honest: able to pivot to stop an initiative if the data supports that decisionD, E & I Mission & Culture at Agero:We are all Change Drivers at Agero.
Operations Director
Company: Agero
Location: Remote
Posted Aug 06, 2023
Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. Accommodation is available. Communicates with clients and customers regularlyManages, motivates, coaches, and develops staff and team members, and completes regular performance appraisalsSkills, Education and Experience:Bachelor’s degree in Business Administration or equivalent. MBA or Master’s degree in related field preferred8+ years of related experience within logistics or vendor management4+ years of progressively increasing project or management experience and responsibilitiesStrong experience in data analysis Previous experience in a consumer service organization with network development, supplier management, and process improvement a requirementQuality (black belt or green belt) certification preferredHiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VALI-REMOTED, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. If you require accommodation during the recruitment process, please contact [email protected] Analyzes performance and zone/market trends, and puts in place actions to eliminate service delivery gapsImplement processes consistent with company policies and practices and ensures compliance of service provider qualifications for insurance, bonding, safety, and quality assuranceDevelops and manages supplier contracts, promotions, programs and activitiesFacilitates cross-functional collaboration through regular communications and active teamwork with Account Management, Accounting, IT, the Contact Center, and other Network Services staff. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America.
Marketing Specialist
Company: Agero
Location: Greater Boston Area
Posted Aug 04, 2023
Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. In this role, the Marketing Specialist will work closely with the marketing and client services teams across multiple lines of business to support a variety of marking initiatives including copywriting, email campaign management, event logistics, presentation development and more. This role will be integral in driving client affinity, increasing overall marketplace visibility and strengthening our brand. Key Outcomes: Coordinate and implement marketing activities for Agero's diverse set of insurance and automotive clients that extend program reach and awarenessBuild excitement around product innovation, and generate new business opportunities, all while being front and center as we push the limits and set new standards for the driver experience.Assist with logistics, planning, and coordination of major industry events across the country Skills, Education and Experience: Required:1-3+ years of experience coordinating marketing collateral, programs and projects Strong written and verbal communications skills, including ability to translate technical material into succinct, digestible stories for B2B and B2C audiencesThe ability to handle multiple projects and consistently meet deadlinesThe ability to work collaboratively within a team and with minimal supervisionHighly creative; willingness to try new ideasDemonstrated ability to create, implement and maintain content standards across an organizationDemonstrated experience working with senior level executives Nice To Have:Experience in the insurance and/or automotive space desirable but not requiredProficient in Google Suite, Hubspot and/or Salesforce experience a plusHands-on experience with event managementEDUCATION: Bachelor’s degree in Marketing, Business or Communications or equivalent experience **THIS POSITION REQUIRES ONSITE WORK 1x WEEKLY IN MEDFORD OFFICE**D, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. ***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates.
Remote Response Associate
Company: Agero
Location: Remote
Posted Aug 02, 2023
Agero is a company that provides digital driver assistance services, and they are looking for agents to work from home. The role involves answering inbound phone calls from stranded motorists and dispatching providers to help them. The company offers training and opportunities for growth and development.
Data Strategist
Company: Agero
Location: Remote
Posted Aug 08, 2023
Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. If you are someone who thrives on uncovering insights from numbers and influencing business decisions through data, we would love to hear from you.Key Outcomes: Design, develop, and implement predictive, descriptive, and prescriptive models that could drive strategic decisions in various aspects of the business.Analyze complex datasets, identify patterns, trends, anomalies, and derive actionable insights.Collaborate with cross-functional teams including Data Engineers, Business Analysts, Product Managers, and other stakeholders to identify opportunities for leveraging company data to drive business solutions.Present findings and data-driven recommendations to non-technical stakeholders and executive leadership.Ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics employees to follow.Develop and implement data collection methodologies and data quality assurance processes.Collect, clean, and preprocess large volumes of structured and unstructured data from various sources.Create data visualizations, reports, and dashboards to effectively communicate findings and recommendations to stakeholders.Stay updated with the latest advancements and trends in data science and analytics.Qualifications:Bachelor's or Master's degree in Data Science, Statistics, Computer Science, Mathematics, or a technical field.Proficient in Python, R, SQL, and data visualization tools such as Tableau or PowerBI.Knowledge of data visualization tools, such as Tableau, Power BI, or D3.js.Experience in statistical techniques such as Regression, Hypothesis Testing, Natural Language Processing, Machine Learning algorithms.Strong problem-solving skills and the ability to translate business requirements into analytical solutions.Excellent communication skills to present findings and insights to non-technical stakeholders.Attention to detail and the ability to work independently as well as part of a team.Proven ability to comprehend business strategies and objectives, translate business needs into analytical projects, and derive actionable insights to positively impact business performance.Preferred Qualifications:Experience with big data technologies and distributed computing frameworks, such as Hadoop or Spark.Knowledge of natural language processing (NLP) and text mining techniques.Experience with cloud platforms, such as AWS or Azure.Familiarity with data engineering processes, including data extraction, transformation, and loading (ETL).Previous experience in a technical role or experience at a top-tier professional services or leading technology company.Hiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VACanada: Province of OntarioLI-REMOTED, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. Accommodation is available. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. To learn more, visit www.agero.com.Job Summary:Agero is currently seeking a talented Data Strategist to join our team.
Head of Operations - East
Company: Agero
Location: Remote
Posted Aug 06, 2023
Communicates with clients and customers regularlyManages, motivates, coaches, and develops staff and team members, and completes regular performance appraisalsSkills, Education, and Experience:Bachelor’s degree in Business Administration or equivalent. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. Accommodation is available. MBA or Master’s degree in related field preferred 8+ years of related experience within logistics or vendor management4+ years of progressively increasing project or management experience and responsibilitiesStrong experience in data analysis Previous experience in a consumer service organization with network development, supplier management, and process improvement a requirementQuality (black belt or green belt) certification preferredHiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VALI-REMOTED, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. If you require accommodation during the recruitment process, please contact [email protected] Analyzes performance and zone/market trends, and puts in place actions to eliminate service delivery gapsImplement processes consistent with company policies and practices and ensures compliance of service provider qualifications for insurance, bonding, safety, and quality assuranceDevelops and manages supplier contracts, promotions, programs and activitiesFacilitates cross-functional collaboration through regular communications and active teamwork with Account Management, Accounting, IT, the Contact Center, and other Network Services staff. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America.
Head of Field Operations
Company: Agero
Location: Remote
Posted Aug 06, 2023
Communicates with clients and customers regularlyManages, motivates, coaches, and develops staff and team members, and completes regular performance appraisalsSkills, Education, and Experience:Bachelor’s degree in Business Administration or equivalent. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. Accommodation is available. MBA or Master’s degree in related field preferred 8+ years of related experience within logistics or vendor management4+ years of progressively increasing project or management experience and responsibilitiesStrong experience in data analysis Previous experience in a consumer service organization with network development, supplier management, and process improvement a requirementQuality (black belt or green belt) certification preferredHiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VALI-REMOTED, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. Analyzes performance and zone/market trends, and puts in place actions to eliminate service delivery gapsImplement processes consistent with company policies and practices and ensures compliance of service provider qualifications for insurance, bonding, safety, and quality assuranceDevelops and manages supplier contracts, promotions, programs, and activitiesFacilitates cross-functional collaboration through regular communications and active teamwork with Account Management, Accounting, IT, the Contact Center, and other Network Services staff. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America.
Head of Network
Company: Agero
Location: Remote
Posted Aug 06, 2023
Communicates with clients and customers regularlyManages, motivates, coaches, and develops staff and team members, and completes regular performance appraisalsSkills, Education, and Experience:Bachelor’s degree in Business Administration or equivalent. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. Accommodation is available. MBA or Master’s degree in related field preferred8+ years of related experience within logistics or vendor management4+ years of progressively increasing project or management experience and responsibilitiesStrong experience in data analysis Previous experience in a consumer service organization with network development, supplier management, and process improvement a requirementQuality (black belt or green belt) certification preferredHiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VALI-REMOTED, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. If you require accommodation during the recruitment process, please contact [email protected] Analyzes performance and zone/market trends, and puts in place actions to eliminate service delivery gapsImplement processes consistent with company policies and practices and ensures compliance of service provider qualifications for insurance, bonding, safety, and quality assuranceDevelops and manages supplier contracts, promotions, programs and activitiesFacilitates cross-functional collaboration through regular communications and active teamwork with Account Management, Accounting, IT, the Contact Center, and other Network Services staff. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America.
Market Insights Manager
Company: Agero
Location: Remote
Posted Aug 03, 2023
Agero is a leading B2B provider of digital driver assistance services, offering an industry-leading dispatch management platform, accident management services, consumer affairs, connected vehicle capabilities, and a growing marketplace of services. With over 150 million vehicle coverage points and managing approximately 12 million service events annually, Agero is committed to rethinking the vehicle ownership experience through data-driven technology and passionate people.
Roadside Development Manager
Company: Agero
Location: Greater Boston Area
Posted Aug 02, 2023
Agero is a leading B2B provider of digital driver assistance services, offering a range of services including dispatch management, accident management, consumer affairs, and connected vehicle capabilities. The company has over 150 million vehicle coverage points and manages approximately 12 million service events annually. The Roadside Development Manager role involves managing service delivery and growth for agency stakeholders, building and maintaining relationships with agents, and improving the insurance agent experience with Agero's roadside services. Key responsibilities include delivering the Agero value proposition, conducting regular on-location visits, performing root-cause analysis, and managing a team of Roadside Engagement Specialists. The ideal candidate should have a Bachelor's degree, 3-5 years of field or account management experience, and strong analytical, communication, and relationship-building skills.
Senior Data Scientist
Company: Agero
Location: Remote
Posted Aug 08, 2023
Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. If you are someone who thrives on uncovering insights from numbers and influencing business decisions through data, we would love to hear from you.Key Outcomes: Design, develop, and implement predictive, descriptive, and prescriptive models that could drive strategic decisions in various aspects of the business.Analyze complex datasets, identify patterns, trends, anomalies, and derive actionable insights.Collaborate with cross-functional teams including Data Engineers, Business Analysts, Product Managers, and other stakeholders to identify opportunities for leveraging company data to drive business solutions.Present findings and data-driven recommendations to non-technical stakeholders and executive leadership.Ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics employees to follow.Develop and implement data collection methodologies and data quality assurance processes.Collect, clean, and preprocess large volumes of structured and unstructured data from various sources.Create data visualizations, reports, and dashboards to effectively communicate findings and recommendations to stakeholders.Stay updated with the latest advancements and trends in data science and analytics.Qualifications:Bachelor's or Master's degree in Data Science, Statistics, Computer Science, Mathematics, or a technical field.Proficient in Python, R, SQL, and data visualization tools such as Tableau or PowerBI.Knowledge of data visualization tools, such as Tableau, Power BI, or D3.js.Experience in statistical techniques such as Regression, Hypothesis Testing, Natural Language Processing, Machine Learning algorithms.Strong problem-solving skills and the ability to translate business requirements into analytical solutions.Excellent communication skills to present findings and insights to non-technical stakeholders.Attention to detail and the ability to work independently as well as part of a team.Proven ability to comprehend business strategies and objectives, translate business needs into analytical projects, and derive actionable insights to positively impact business performance.Preferred Qualifications:Experience with big data technologies and distributed computing frameworks, such as Hadoop or Spark.Knowledge of natural language processing (NLP) and text mining techniques.Experience with cloud platforms, such as AWS or Azure.Familiarity with data engineering processes, including data extraction, transformation, and loading (ETL).Previous experience in a technical role or experience at a top-tier professional services or leading technology company.Hiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VACanada: Province of OntarioLI-REMOTED, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. Accommodation is available. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. To learn more, visit www.agero.com.Job Summary:Agero is currently seeking a talented Senior Data Scientist to join our team.
Candidate Experience Specialist
Company: Agero
Location: Greater Boston Area
Posted Aug 08, 2023
Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. Accommodation is available. If you require accommodation during the recruitment process, please contact [email protected] We are looking for someone who is curious, ambitious, incredibly well organized, self motivated, detail-oriented, friendly and a great communicator who is easy to partner with. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. Additional qualifications are:Bachelor’s Degree1+ year experience with Tech and Tool experience (Greenhouse ATS is a plus)Experience in a people facing role (customer service, recruiter, hospitality industry as examples)D, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world.