Jobs at Agero
1,499 open positions
Head of Operations - East
Company: Agero
Location: Remote
Posted Aug 20, 2023
Agero is a leading B2B provider of digital driver assistance services, managing over 150 million vehicle coverage points. The company is seeking a candidate to co-lead efforts in improving processes and capabilities related to managing half of Agero's national independent network of service providers. The role involves managing the purchase of hundreds of millions of dollars of service annually, implementing a customer-centric culture, and collaborating with various departments. Key outcomes include improving service delivery quality, speed, and cost, and managing supplier contracts. The ideal candidate should have a Bachelor's degree in Business Administration, 8+ years of related experience, and strong data analysis skills. Quality certification is preferred.
Data Scientist - Strategy
Company: Agero
Location: Remote
Posted Aug 18, 2023
Agero is seeking a Data Scientist to join their team and drive business solutions using company data. The role involves designing, developing, and implementing predictive, descriptive, and prescriptive models, analyzing complex datasets, and presenting findings to non-technical stakeholders. The company values data-centric culture, innovative thinking, and collaboration with cross-functional teams.
Engineering Manager
Company: Agero
Location: Remote
Posted Aug 15, 2023
Agero is a leading provider of digital driver assistance services, offering an industry-leading dispatch management platform, accident management services, consumer affairs, connected vehicle capabilities, and a growing marketplace of services. With over 150 million vehicle coverage points and managing approximately 12 million service events annually, Agero is a highly automated team focused on delivering high-quality products while maintaining a high velocity. The company is searching for an engineering leader to help scale their engineering team and technology.
Remote Response Associate
Company: Agero
Location: Remote
Posted Aug 17, 2023
Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. In celebrating each other’s differences, we lift each other up and create space for innovation and community. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. that excel in this role possessYou have prior PROFESSIONAL EXPERIENCE You are EMPATHETIC and capable of connecting with and reassuring customers during a stressful timeYou are ACCOUNTABLE in bringing your BEST SELF to the job everydayYou are AMBITIOUS and looking to learn more and grow your service careerAgero Total Rewards & Training Highlights: Click here!Work From Home System Requirements: Click here!Other Requirements:Previous Professional Experience RequiredPrior Sales and in person customer service experience desiredThis position is remote. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Applicants are required to reside in the state of Alabama to be considered. **Candidates who reside within 50 miles of our Clarksville, TN site located at 2971 International Blvd. You verify the customer’s safety throughout the call, verify their roadside coverage, and current location so you can send help. Agents (soon to be you!) To learn more, visit www.agero.com.About the Role In this role, you participate in Agero’s world class training program which is a blend of instructor-led, self-paced, practice and on the job training.
Remote Response Associate
Company: Agero
Location: Remote
Posted Aug 17, 2023
Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. In celebrating each other’s differences, we lift each other up and create space for innovation and community. that excel in this role possessYou have prior PROFESSIONAL EXPERIENCE You are EMPATHETIC and capable of connecting with and reassuring customers during a stressful timeYou are ACCOUNTABLE in bringing your BEST SELF to the job everydayYou are AMBITIOUS and looking to learn more and grow your service careerAgero Total Rewards & Training Highlights: Click here!Work From Home System Requirements: Click here!Other Requirements:Previous Professional Experience RequiredPrior Sales and in person customer service experience desiredThis position is remote. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. You verify the customer’s safety throughout the call, verify their roadside coverage, and current location so you can send help. Agents (soon to be you!) To learn more, visit www.agero.com.About the Role In this role, you participate in Agero’s world class training program which is a blend of instructor-led, self-paced, practice and on the job training. After training and in the 30-60 day period of your career, if you perform you can expect to see new responsibilities and compensation related opportunities.You are curious, you ask questions, you are calm and reassuring to our customers as you secure services such as towing, lockout, tire changes, fuel delivery, and electric vehicle charging.
Principal Software Engineer
Company: Agero
Location: Nashville, TN
Posted Aug 11, 2023
Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. Accommodation is available. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. You’ll also help us technically lead a small team of engineers and projects from start to finish.We are a highly automated team using continuous integration with model, integration, and system tests to build a high quality product while maintaining a high velocity.You will be joining a team that is going through a period of high growth.Key Outcomes:Design Swoop's (Agero's SaaS digital roadside assistance platform) internal product related API's to support the React Front End and Mobile clients.Design Swoop's external API's to support new Insurance and OEM clients as well as partners.Develop a Consistent, Well Documented, Tested, Performant Rails API.Ability or past experience leading a small team of engineers and being a go to person for technical questions and issues.Requirements:You enjoy building systems from the ground upYou have 7+ years of experience building backend software, preferably API basedYou have experience leading, planning and executing projects from concept to deliveryYou enjoy mentoring junior members of the teamYou have experience working in partnership with product as well as QA teamsYou have deep understanding of API design and best practicesYou have extensive Rails experiencePreferred Requirements:Experience with GraphQLOptimization experience at the DB and Application layerCS or Engineering related DegreeHiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VACanada: Province of OntarioD, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. ***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. You’ll help us develop the models, business logic, and GraphQL API layer to provide a highly available and scalable platform to run the roadside assistance marketplace we've built over the past 3 years.
Head of Field Operations
Company: Agero
Location: Remote
Posted Aug 20, 2023
Agero is a leading B2B provider of digital driver assistance services, managing over 150 million vehicle coverage points. The company is seeking a candidate to co-lead efforts in improving processes and capabilities related to managing half of Agero's national independent network of service providers. The role involves managing the purchase of hundreds of millions of dollars of service annually, implementing a customer-centric culture, and collaborating with various departments. Key outcomes include improving service delivery quality, speed, and cost, and managing supplier contracts. The ideal candidate should have a Bachelor's degree in Business Administration, 8+ years of related experience, and strong data analysis skills. Quality certification is preferred.
Remote Response Associate
Company: Agero
Location: Remote
Posted Aug 17, 2023
Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. In celebrating each other’s differences, we lift each other up and create space for innovation and community. that excel in this role possessYou have prior PROFESSIONAL EXPERIENCE You are EMPATHETIC and capable of connecting with and reassuring customers during a stressful timeYou are ACCOUNTABLE in bringing your BEST SELF to the job everydayYou are AMBITIOUS and looking to learn more and grow your service careerAgero Total Rewards & Training Highlights: Click here!Work From Home System Requirements: Click here!Other Requirements:Previous Professional Experience RequiredPrior Sales and in person customer service experience desiredThis position is remote. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. You verify the customer’s safety throughout the call, verify their roadside coverage, and current location so you can send help. Agents (soon to be you!) To learn more, visit www.agero.com.About the Role In this role, you participate in Agero’s world class training program which is a blend of instructor-led, self-paced, practice and on the job training. After training and in the 30-60 day period of your career, if you perform you can expect to see new responsibilities and compensation related opportunities.You are curious, you ask questions, you are calm and reassuring to our customers as you secure services such as towing, lockout, tire changes, fuel delivery, and electric vehicle charging.
Head of Network
Company: Agero
Location: Remote
Posted Aug 20, 2023
Agero is a leading B2B provider of digital driver assistance services, managing over 150 million vehicle coverage points. The company is seeking a professional to co-lead efforts in improving processes and capabilities related to managing half of Agero's national independent network of service providers. The role involves managing the purchase of hundreds of millions of dollars of service annually, implementing a customer-centric culture, and collaborating with various departments. Key outcomes include improving service delivery quality, speed, and cost, and managing supplier contracts. The ideal candidate should have a Bachelor's degree in Business Administration, MBA or related field, 8+ years of related experience, and strong data analysis skills. Quality certification is preferred.
Engineering Manager
Company: Agero
Location: Greater Boston Area
Posted Aug 11, 2023
Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. Accommodation is available. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. Qualified candidates will be equally comfortable with technical leadership, people management, recruiting top talent, and hands-on development work. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. We are a highly automated team using continuous integration with model, integration, and system tests to build a high-quality product while maintaining a high velocity.Key Outcomes:Lead a new squad optimizing the algorithms used to deliver repair and roadside assistance to our end usersGrow and mentor a strong, high-performing engineering team, 6-8 direct reportsCollaborate with design and product teams regarding strategy, scope, and scheduleDrive standards on quality, reliability, scalability, and performanceHelp create infrastructure and processes to support rapid organizational growthFoster and support a culture of innovation and excellence within the engineering organizationSkills and Experience:Proven success in delivering highly reliable and scalable software systemsYou enjoy working at small companies and building teams from the ground up7+ years of experience building softwareDeep understanding of API design and best practicesRails experience a big plusOptimize developer productivity by continuously seeking efficiencies in our processesHiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VACanada: Province of OntarioD, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Our teams work on a variety of technically challenging problems in platform and API design, mobile and web application development, and much more.
Client Success Manager
Company: Agero
Location: Remote
Posted Aug 14, 2023
Familiarity with leading Productivity and Business (Google Suite) and Business Intelligence tools (Sigma). Skills, Education and Experience: 5+ years of client facing or partnership management experience 3+ years of enterprise level project and/or program administration experience Automotive OEM, Dealer Group, Retailer and/or Motor Club experienced is preferred Track record of expanding large scale relationships while meeting performance goals Experience working effectively with operations, finance, legal and marketing team PMI certification is preferredAbility to travel 10-20% (mostly day trips)Hiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VACanada: Province of OntarioD, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. Seek out new industry and market trends and applies this knowledge to solve business problems.About you:&8239; Accomplished automotive professional with program and/or relationship management experience within Dealer Group, OEM or Technology provider. Experienced project manager with a disciplined and detailed oriented approach. A planner with a bias toward action and delivering growth focused outcomes. Creative problem solver with a partner centric mindset committed to quality and performance excellence Experienced synthesizing data, market research and complex information to form actionable strategic, operational and program improvement recommendations. Natural collaborator and independent thinker with a genuine curiosity and high degree of intellectual agility.Excellent written and verbal communication skills with a servant leadership mindset. In celebrating each other’s differences, we lift each other up and create space for innovation and community. A proficient multi-tasker with a fast action orientation and high ethical standards. Advanced CRM software (Salesforce, HubSpot etc.) skills. To learn more, visit www.agero.com.About the Role: The Client Success Manager (‘CSM’) is an exciting opportunity to join the Automotive Emerging Businesses. Demonstrated business acumen, project and program management skills are core required competencies. Key Outcomes: Quickly earn the trust of clients and key stakeholders that allows you to mobilize and motivate cross-functional partners, set account strategy and approach, deliver tough messages with grace, drive change and deliver results.Serve as the single point of contact for client portfolio from product scoping and launch to program management and expansion. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. Accommodation is available. Ensure that key learnings are well documented and digestible.Develop and maintain market sizing, pricing and client firmographic information to assist volume and financial modeling exercises to deliver increased forecast precision.
Operations Director
Company: Agero
Location: Remote
Posted Aug 20, 2023
Agero is a leading provider of digital driver assistance services, offering an industry-leading dispatch management platform, accident management services, consumer affairs, connected vehicle capabilities, and a growing marketplace of services. They have over 150 million vehicle coverage points and manage approximately 12 million service events annually. The company is headquartered in Medford, Massachusetts, and is a member of The Cross Country Group.