Jobs at Agero
1,499 open positions
Remote Response Associate
Company: Agero
Location: Remote
Posted Sep 08, 2023
Agero is a leading B2B provider of digital driver assistance services, offering a range of services including dispatch management, accident management, consumer affairs, and connected vehicle capabilities. The company has over 150 million vehicle coverage points and manages approximately 12 million service events annually. The role involves participating in Agero's training program to answer inbound phone calls from stranded motorists and dispatch service providers. Successful candidates should have professional experience, be empathetic, accountable, and ambitious. The company values diversity and encourages applications from all qualified candidates.
Product Marketing Manager
Company: Agero
Location: Greater Boston Area
Posted Aug 29, 2023
Agero is a leading B2B, white-label provider of digital driver assistance services, offering an industry-leading dispatch management platform, accident management services, consumer affairs, connected vehicle capabilities, and a growing marketplace of services. With over 150 million vehicle coverage points and managing approximately 12 million service events annually, Agero is committed to safeguarding drivers on the road and strengthening clients' relationships with their customers.
Roadside Development Manager
Company: Agero
Location: Remote
Posted Sep 08, 2023
Agero is a company that provides digital driver assistance services and is looking for a strong leader to manage a team of Roadside Engagement Specialists. The company has a mission to rethink the vehicle ownership experience and is committed to creating a diverse and inclusive environment.
Senior Network Engineer
Company: Agero
Location: Remote
Posted Sep 06, 2023
Agero is a leading B2B provider of digital driver assistance services, offering a range of services including dispatch management, accident management, consumer affairs, and connected vehicle capabilities. The company is seeking a cloud network infrastructure designer with extensive experience in IP networking, Cisco products, and AWS services. The role involves designing, implementing, and maintaining cloud networking infrastructure, including VPC resources, AWS Transit Gateways, and Direct Connect connections. The ideal candidate should have a Bachelor's degree in Science/Information Technology or Systems Engineering, and at least 5 years of experience in large network management with Cisco switches, routers, Meraki WiFi, and Palo-Alto Firewalls.
Remote Kia Care - Total Case Specialist
Company: Agero
Location: Remote
Posted Aug 30, 2023
Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. that excel in this role possess:Empathy, listening skills, and a courteous attitude to focus on providing quality customer service. Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment. Excellent oral and written communication skills.Collaborates with peers, supervisors, and management to achieve corporate and client goals.Able to adapt to a changing work environment.Agero Total Rewards & Training Highlights: Click here!Work From Home System Requirements: Click here!Other Requirements:Previous Professional Experience RequiredPrior sales or in person customer service experience desiredThis position is remote. In celebrating each other’s differences, we lift each other up and create space for innovation and community. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. Applicants are required to reside in the state of Tennessee to be considered**Candidates who reside within 50 miles of our Clarksville, TN site located at 2971 International Blvd. are not eligible for Remote roles at this time**Have an Associate's degree or equivalent work experience and be 18 years of age or olderMinimum 45 wpm typing skills with accuracy and proficiency in MS WordSubmit a completed application on the computer that you will be usingA completed application will include providing some Personal Information, Work History, Education History, and Confirmation and Consent of the applicationComplete a Harver skills and systems diagnostic assessment from your home computer confirming your current tech workstation meets the systems requirements of the role outlined belowLI-DNPD, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. ***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates.
Engineering Manager
Company: Agero
Location: Remote
Posted Aug 29, 2023
Agero, a leading B2B provider of digital driver assistance services, is seeking an exceptional engineering leader to scale their team and technology. The role involves optimizing algorithms for repair and roadside assistance, growing and mentoring a high-performing engineering team, collaborating with design and product teams, and fostering a culture of innovation and excellence. The company offers comprehensive services, including accident management, consumer affairs, and connected vehicle capabilities, with over 150 million vehicle coverage points. Agero is committed to diversity and inclusion, encouraging applications from all qualified candidates.
Product Marketing Manager
Company: Agero
Location: Greater Boston Area
Posted Sep 12, 2023
Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. Accommodation is available. If you require accommodation during the recruitment process, please contact [email protected] Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. Our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We are looking for a creative, analytical, collaborative product marketer to join our fast-growing team.Key Outcomes:Product Positioning: Develop, update and refine product positioning for supported lines of businessProduct Expertise: Become a Subject Matter Expert for the products in supported lines of businessProduct Marketing Content: Build and distribute compelling product collateral in conjunction with the creative team to support lines of business (slides, blog posts, video scripts, podcast scripts, social posts, etc. We drive the understanding, awareness and success of our products through clear crisp product positioning, product roadmaps, messaging and stories. MBA Preferred.5+ years of Product Marketing experienceExperience with Hubspot, PowerPoint, Survey and Analysis ToolsComfortable with B2B2C, tech and service industries Ability to multi-task and work cross-functionally Ability to work creatively within budgetStrong presentation skills and the ability to present data in meaningful and accessible ways with the ability to adapt to the audience Roll up your sleeves attitude for unexpected efforts and initiatives needed to support broader marketing team, and&8239;business at large Tech/Software Industry experience preferredHiring In:United States: MA D, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. ) Go-to-Market Strategy: Define and lead execution of go-to-market strategy for product and feature launches for supported lines of businessProduct Roadmap: Coordinate with product management team to align on product roadmap, develop key messaging and define launch scheduleDigital Marketing: Development and refinement of digital marketing toolkit with a focus on optimizing key metrics for engagement and conversion Functions:Develop, update and refine product positioning for supported lines of businessBuild understanding of key personasDesign, execute, and analyze primary and secondary market research Coordinate with product management team to align on product roadmap, develop key messaging and define launch scheduleDefine and lead execution of go-to-market strategy for product and feature launches for supported lines of businessBuild content to help promote better client and customer experiencesBuild market awareness through product education including but not limited to web content, blog, collateral, multimedia contentManage product update communications including but not limited to client communication, client services training, demos, and written communicationDetermine effectiveness of initiatives through a metrics driven approach, celebrate successes and look for opportunities to enhance efforts Share insights with marketing team and lines of business Skills, Education and Experience:Bachelor's Degree in Marketing or related field. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America.
Senior Network Cloud Engineer
Company: Agero
Location: Remote
Posted Sep 08, 2023
Agero, a leading B2B provider of digital driver assistance services, is seeking a Cloud Network Engineer to design and implement the organization's cloud network infrastructure. The role involves deploying, testing, and documenting production environments, diagnosing and resolving network issues, and participating in project planning for efficient IT functioning. The ideal candidate should have a Bachelor's degree in Science/Information Technology or Systems Engineering, extensive experience with IP networking, and proficiency in Cisco products, TCP, UDP, and layer-2/layer-3 network protocols. The position is available in select US states and Ontario, Canada.
Client Success Manager
Company: Agero
Location: Remote
Posted Aug 28, 2023
Agero is a company that provides digital driver assistance services and is committed to creating a diverse and inclusive environment. The company is looking for a Client Success Manager to join their Automotive Emerging Businesses team.
Roadside Development Manager
Company: Agero
Location: Remote
Posted Aug 25, 2023
Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. Accommodation is available. If you require accommodation during the recruitment process, please contact [email protected] Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. This role is responsible for building and managing the relationship with all agents and accountable for the quality, growth, and engagement of the client. Key Outcomes:Accountable for the overall quality, growth, and engagement of insurance agency stakeholdersGrow and develop your team, including motivating, training and coaching.Assist in developing on-boarding for agents in assigned area/region, as well as offers outreach to service providers on behalf of agents, working closely with the network performance manager(s) in assigned zoneConduct regular on-location visits (local to you) with agents to review performanceServe as advocate/voice of agents within Agero, and the advocate/voice of Agero within the agent community for said carrierPerform root-cause analysis to identify gaps and drive improvements across all key metricsFacilitate reviews with agents, attends agent conferences, performs fieldwork and attends trade shows to build and maintain the company's market presence. Build and maintain strong and collaborative cross-functional relationships with internal stakeholders.Education, Experience and Skills:Successful track record of managing a high performing team.3 - 5 years of experience in field management or account management roles.Experience developing relationships with external customers is a must.Previous service experience in the insurance or automotive industry is a plusHiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VAD, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.The road to positive change starts inside Agero. ***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world.
Senior Network Engineer
Company: Agero
Location: Remote
Posted Aug 21, 2023
: Palo Alto, Cisco, BGP, etc. : AWS CloudFormation templates, Terraform, etc.) Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. )Implementing and configuring AWS Direct Connect connectionsDeploying, testing, diagramming, and documenting development, pre-production, and production environments at the network layerComposing and leveraging Infrastructure-as-Code (e.g. Accommodation is available. If you require accommodation during the recruitment process, please contact [email protected] to ensure repeatable, sustainable AWS infrastructureParticipates in project planning related to increasing organization’s efficient IT functioning.Reviews and troubleshoots implementation of cloud solutions and products to ensure that they meet the organization’s requirements.Develops and implements disaster recovery procedures for cloud networking infrastructure.Skills, Education and Experience:Bachelor’s degree or related experience in Science/Information Technology,or Systems Engineering5+ years thorough working knowledge of IP networking in large networks preferably based on Cisco products, deep understanding of TCP, UDP and layer-2/layer-3 network protocols, familiarity with Virtual Routing and Forwarding (VRF) technology5+ years hands-on experience managing, maintaining and troubleshooting issues in large networks with a mix of Cisco switches, routers, Meraki WiFi and Palo-Alto Firewalls5+ years of the most recent work experience with switching and routing protocols (OSPF, BGP, HSRP, SPT)Working experience with 802.1x port security and network access policy enforcement in large networksHiring In:United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VACanada: Province of OntarioD, E & I Mission & Culture at Agero:We are all Change Drivers at Agero. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. Deploys, tests and documents production environments. In celebrating each other’s differences, we lift each other up and create space for innovation and community.
Remote Kia Care - Total Case Specialist
Company: Agero
Location: Remote
Posted Aug 30, 2023
Agero is a company that provides digital driver assistance services, and they are looking for customer service representatives to handle customer inquiries and problems. The company values empathy, listening skills, and a courteous attitude, and offers a remote work option.