Jobs at Agero
Agero is a global technology leader that delivers advanced traffic management and transportation solutions, powering millions of motorists daily through AI‑driven signal control, digital tolling, and real‑time traveler information. Founded in 1997 and headquartered in Troy, Michigan, the company has expanded to offices across North America, Europe, and Asia, positioning itself at the intersection of data analytics, cloud computing, and roadway infrastructure.
The company recruits across a spectrum of roles—software engineers, data scientists, solutions architects, product managers, cybersecurity specialists, and field support engineers—each expected to thrive in a collaborative, innovation‑driven environment. Candidates can anticipate exposure to Python, Java, C++, SQL, and cloud platforms such as AWS and Azure, and benefit from mentorship programs, continuous learning budgets, and flexible work arrangements that accommodate both in‑office and remote work.
By reviewing Agero listings on Job Transparency, applicants gain immediate insight into exact salary ranges, benefit structures, and employee sentiment scores, allowing them to benchmark offers, negotiate effectively, and make informed career decisions before submitting an application.
Remote - Kia Care, Customer Service Representative
Company: Agero
Location: Remote
Posted Jun 14, 2024
Agero, a leading provider of digital driver assistance services, is seeking a Remote Kia Care Total Case Specialist. The role involves managing complex customer cases, providing empathetic support, and resolving technical issues. The ideal candidate should have customer service or technical support experience, strong computer skills, and the ability to work remotely. Agero offers a comprehensive training program, competitive pay, and opportunities for growth.
Senior Client Success Manager
Company: Agero
Location: Greater Boston Area
Posted May 14, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a Senior Client Success Manager. The role involves managing client relationships, driving service excellence, and ensuring financial and goal attainment. Key responsibilities include establishing and managing client relationships, overseeing financial performance, evaluating strategies, and driving weekly performance reviews. The ideal candidate should have 7+ years of experience in enterprise customer management, preferably within the automotive sector, and advanced skills in CRM software, productivity tools, and business intelligence. Agero is committed to diversity and inclusion, and this role is available in select US states and Ontario, Canada.
Principal Software Engineer
Company: Agero
Location: Remote
Posted May 09, 2024
Agero, a leading provider of digital driver assistance services, is seeking a Principal Ruby on Rails Engineer. The role involves designing, implementing, testing, and maintaining critical systems for real-time roadside assistance. The ideal candidate should have extensive experience in building large-scale web applications, proficiency in Ruby on Rails and related technologies, and a strong understanding of systems design. The company offers a competitive salary range of $150,000—$190,000 USD in California, and values diversity and inclusion in its work environment.
Network Operations Manager
Company: Agero
Location: Remote
Posted May 29, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a Network Operations Manager. The role involves creating and managing service delivery strategies, improving customer satisfaction, reducing costs, and fostering strong partnerships with key providers. The ideal candidate should have a Bachelor's degree, 3-5 years of related experience, and strong analytical, communication, and relationship-building skills. The company offers a diverse and inclusive environment, committed to driving positive change in the driver services industry.
Associate HR Business Partner
Company: Agero
Location: Greater Boston Area
Posted May 16, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking an Associate HR Business Partner. This role involves partnering with management, coaching and influencing client groups, and managing HR processes. Key responsibilities include employee relations, performance management, policy development, talent management, and change management. The ideal candidate should have a Bachelor's Degree, 3+ years of HR experience, and excellent consulting and client management skills. They should also have a strong understanding of multiple HR disciplines and be able to build trusted partnerships with managers.
Sr. Talent Acquisition Partner
Company: Agero
Location: Greater Boston Area
Posted May 24, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a Senior Talent Acquisition Partner with 5-7 years of experience in client-facing recruiting roles, particularly in STEM. The role involves managing full-lifecycle talent acquisition, building relationships with business partners, and understanding Agero's recruiting process. The ideal candidate should have a strong understanding of Agero's business strategy, top talent attributes, and the ability to sell Agero's EVP. They should also be flexible, organized, and have experience with formal assessment techniques.
Candidate Experience Coordinator
Company: Agero
Location: Greater Boston Area
Posted May 04, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>About the Role<strong><p> <p>The Candidate Experience Coordinator plays a crucial role in owning Ageros recruiting process from start to finish as well as providing an exceptional experience to all stakeholders involved at each stage This position is all about making a positive impact The Candidate Experience Specialist has an important voice in how we think about best practices and will have the opportunity to engage with leaders at all levels of the organization<p> <p>Think this role is for you We are looking for someone who is curious ambitious incredibly well organized self motivated detailoriented friendly and a great communicator who is easy to partner with You will own the outcome of ensuring all candidates have a clear concise and consistent recruiting process from viewing a job posting to accepting an offer<p> <p>Lastly this hire is passionate about OWNING something big and is dedicated to taking our candidate and stakeholder experience to the next level<br ><strong>Key Outcomes<strong><p> <ul><li>Build and invest in relationships across HR and partner groups<li> <li>Learn and further optimize the TA Systems amp Processes<li> <li>Ownership of the interview scheduling process onboarding process and experience program<li> <ul><p><strong>The Day to Day<strong> <p> <ul><li>Provide a high touch experience to all stakeholders interacting with the TA team including candidates interviewers managers and partners<li> <li>Crisply execute the interview scheduling process<li> <li>Collaborates with the larger People Team to facilitate a seamless onboarding process for new employees<li> <li>Continue to drive our point of view on a superior experience and come with fresh ideas for becoming the market leader<li> <li>Drive daily recruiting operations<li> <li>Understanding of technology and tool sets to drive efficiency and automation opportunities<li> <ul><p><strong>Skills and Experiences<strong><p> <p>The ideal candidate in this role will be customer oriented with strong organization skills the ability to manage multiple high priority tasks with tight deadlines expertise in problem solving while maintaining an impeccable attention to detail and accuracy Additional qualifications are<p> <ul><li>Bachelors Degree<li> <li>1+ year experience with Tech and Tool experience Greenhouse ATS is a plus<li> <li>Experience in a people facing role customer service recruiter hospitality industry as examples<li> <ul><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Remote - Kia Care, Customer Service Representative
Company: Agero
Location: Remote
Posted Jun 14, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a Remote Kia Care Total Case Specialist. The role involves managing complex customer cases, providing empathetic support, and resolving technical issues. The ideal candidate should have customer service or technical support experience, strong computer skills, and the ability to work remotely. Agero offers a comprehensive training program, competitive pay, and opportunities for growth.
Field Operations Manager
Company: Agero
Location: Remote
Posted May 29, 2024
Agero is a company that provides digital driver assistance services and is looking for a Field Operations Manager to improve service delivery metrics and customer satisfaction. The company has a mission to rethink the vehicle ownership experience and is committed to creating a diverse and inclusive environment.
Remote - Kia Care, Customer Service Representative
Company: Agero
Location: Remote
Posted Jun 14, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a Remote Kia Care Total Case Specialist. The role involves managing complex customer cases, providing empathetic support, and resolving technical issues. The ideal candidate should have customer service or technical support experience, strong computer skills, and the ability to work remotely. Agero offers a comprehensive training program, competitive pay, and opportunities for growth.
Remote - Kia Care, Customer Service Representative
Company: Agero
Location: Remote
Posted Jun 14, 2024
Agero, a leading provider of digital driver assistance services, is seeking a Remote Kia Care Total Case Specialist. The role involves managing complex customer cases, providing empathetic support, and resolving technical issues. The ideal candidate should have customer service or technical support experience, strong computer skills, and the ability to work remotely. Agero offers a comprehensive training program, competitive pay, and opportunities for growth.
Network Operations Manager
Company: Agero
Location: Remote
Posted Aug 08, 2024
Agero is a company that provides digital driver assistance services, and they are looking for a Performance Manager to improve service delivery metrics, customer satisfaction, and reduce costs. The company has a mission to rethink the vehicle ownership experience and is committed to creating a diverse and inclusive environment.