Jobs at Agero
1,499 open positions
Join the Agero Contact Center Talent Community
Company: Agero
Location: Remote
Posted Apr 24, 2024
Agero is a leading B2B provider of digital driver assistance services, offering a range of services including dispatch management, accident management, consumer affairs, and connected vehicle capabilities. With over 150 million vehicle coverage points, the company manages approximately 12 million service events annually. Agero is seeking dedicated individuals to join their call center talent community, offering a dynamic atmosphere, continuous growth opportunities, and impactful conversations. The company values diversity and inclusion, fostering an environment where employees can bring their whole selves to work and drive positive change.
Sr. Front End Developer - React
Company: Agero
Location: Remote
Posted Apr 11, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a senior front-end developer with 5+ years of experience in a modern React environment. The role involves owning the front-end web code and experience, shaping the front-end architecture, and mentoring the team. Key responsibilities include scaling the front-end codebase, working with designers and product managers, and collaborating with other front-end team members. The ideal candidate should have extensive knowledge of HTML5, CSS3, JavaScript, and testing frameworks like Cypress and Jest. Experience with GraphQL, TypeScript, Relay, and React Native is a plus. The position is based in the United States (AZ, FL, IL, KY, MA, MI, NM, TN, GA, NC, NH, VA) and Canada (Ontario). Agero is committed to diversity and inclusion, and accommodations are available for applicants with disabilities.
Sr. Rails Developer (Remote)
Company: Agero
Location: Greater Boston Area
Posted Mar 21, 2024
Agero, a leading provider of digital driver assistance services, is seeking a Senior Ruby on Rails Engineer to develop an Open API for roadside assistance. The role involves designing internal product-related APIs, supporting React front-end and mobile clients, and creating a consistent, well-documented, tested, and high-performance Rails API. The company offers a highly automated environment with continuous integration and a robust partner ecosystem. Agero is committed to diversity and inclusion, fostering a culture of positive change.
Sr. Rails Developer (Remote)
Company: Agero
Location: San Francisco, CA
Posted Mar 21, 2024
Agero, a leading provider of digital driver assistance services, is seeking a Senior Ruby on Rails Engineer to develop an Open API for roadside assistance. The role involves designing internal product-related APIs, supporting React front-end and mobile clients, and creating a consistent, well-documented, tested, and high-performance Rails API. The company offers a competitive salary range and a diverse, inclusive work environment.
Principal Machine Learning Engineer
Company: Agero
Location: Remote
Posted Apr 11, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a Principal Machine Learning Engineer to join their Machine Learning Team. The role involves implementing machine learning features, building out the production inference system, collaborating with other teams, and ensuring scalability and reliability of production systems. The ideal candidate should have 5+ years of Python experience, 10+ years of ML experience, excellent communication skills, and the ability to work independently and as part of a team. Previous automotive experience is a plus. The company is committed to creating a diverse and inclusive environment and offers accommodation for applicants with disabilities.
Performance Manager
Company: Agero
Location: Remote
Posted Apr 24, 2024
Agero, a leading provider of digital driver assistance services, is seeking a Performance Manager to create and manage service delivery strategies for assigned regions. The role involves improving service delivery metrics, customer satisfaction, and reducing costs. The ideal candidate should have a Bachelor's degree in business, 3-5 years of related experience, and strong analytical, communication, and relationship-building skills. Agero is committed to diversity and inclusion, and offers accommodation for applicants with disabilities.
DevOps Engineer
Company: Agero
Location: Greater Boston Area
Posted May 03, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>ROLE DESCRIPTION<strong><p> <p>The DevOps Engineer is responsible for the automation of all manual tasks including builddeployment of the code and processing data in order to enable continuous integration and continuous deployment frameworks<p> <p><strong>KEY OUTCOMES <strong><p> <ul><li>Act as a liaison between application development and infrastructure teams<li> <li>Use cloud APIs to improve monitoring of systems performance and stability<li> <li>Drive troubleshooting across multiple applications and create runbooks for outage events<li> <ul><p><strong>REQUIREMENTS <strong><p> <ul><li>3+ years of DevOps experience<li> <li>1+ year of software development experience<li> <li>3+ years of experience in building CICD pipelines<li> <li>3+ years of experience supporting production environments<li> <li>2+ years of experience running Terraform<li> <li>5+ years of cloud experience with AWS<li> <li>2+ years of cloud experience with GCP<li> <li>Proficiency in scripting languages UNIX Shell Python<li> <ul><p><strong>NICE TO HAVE <strong><p> <ul><li>Database experience Oracle PostgreSQL MongoDB<li> <li>Experience with monitoring tools such as Data Dog<li> <li>Knowledge of Git<li> <li>Knowledge of Agile methodologies including Scrum and Kanban<li> <li>Knowledge of AWS Serverless Framework<li> <ul><p><b><span><strong>Hiring In<strong><span><b><br ><p><ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0> <p><span><strong datastringifytype=bold>United States AZ FL IL KY MA MI NC NM TN GA NH and VA<strong><span><p> <li> <li datastringifyindent=0 datastringifyborder=0> <p><span><strong datastringifytype=bold>Canada Province of Ontario<strong><span><p> <li> <ul><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Senior DevOps Engineer
Company: Agero
Location: Remote
Posted Mar 18, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a Senior DevOps Engineer. The role involves designing, implementing, and maintaining scalable infrastructure, collaborating with Engineering and QA teams, and automating manual processes. Key responsibilities include reviewing and approving pull requests, planning capacity and monitoring using Datadog, analyzing developer workflow, writing infrastructure scripts using Terraform and Harness, and building scripting for canary deployments and stress testing. Qualifications include a Bachelor's Degree in Computer Science or related field, 7+ years of DevOps engineering experience, proficiency in programming/scripting languages, cloud computing concepts, infrastructure as code tools, and CI/CD tools. Familiarity with containerization and orchestration technologies is also required.
Manager of Learning & Development
Company: Agero
Location: Greater Boston Area
Posted Mar 19, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a Manager, Learning & Development. The role involves preparing and implementing learning strategies and programs based on internal client needs. The ideal candidate should have 5-10 years of corporate L&D experience, expertise in adult learning principles, and proficiency in various learning and design tools. Key responsibilities include leading projects, partnering with business leaders, and creating engaging learning experiences. The role is hybrid, requiring the candidate to be within commuting distance of Medford, MA.
Senior DevOps Engineer
Company: Agero
Location: San Francisco, CA
Posted Mar 18, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a Senior DevOps Engineer. The role involves designing, implementing, and maintaining scalable infrastructure, collaborating with Engineering and QA teams, and automating manual processes. Key responsibilities include reviewing and approving pull requests, planning capacity and monitoring using Datadog, analyzing developer workflow, writing infrastructure scripts using Terraform and Harness, and building scripting for canary deployments and stress testing. Qualifications include a Bachelor's Degree in Computer Science or related field, 7+ years of DevOps engineering experience, proficiency in programming/scripting languages, cloud computing concepts, infrastructure as code tools, and CI/CD tools. The position is based in the United States (AZ, FL, IL, KY, MA, MI, NM, NH, TN, GA, NC, VA) and Canada (Ontario). The base salary range is $103,000—$140,000 USD in California.
Senior DevOps Engineer
Company: Agero
Location: San Francisco, CA
Posted May 02, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p>Agero is looking for a Senior DevOps Engineer to help with the design implementation and maintenance of scalable and efficient infrastructure This role will involve collaborating with Engineering and QA teams to automate manual processes and ensure high availability reliability and performance of our systems<p> <p><strong>Key Outcomes <strong><p> <ul><li>Review troubleshoot and approve pull requests drafted by more junior engineers and approve and offer feedback that will improve code quality<li> <li>Plan with DevOps on capacity planning and monitoring using Datadog<li> <li>Analyze developer workflow by working closely with team leads and attending squad standup meetings and suggest improvements<li> <li>Write infrastructure as script using Terraform to help create AWS Datadog and other technology<li> <li>Write script using Harness or CircleCI to help create development pipelines that will push code to the Dev Staging and Production environments<li> <li>Build scripting to allow for canary deployments into our CICD pipeline<li> <li>Add stages that will include stress testing mechanisms using K6io<li> <li>Write bash scripting to help automate development workflows so that manual processes that are currently run by developers or QA are automated<li> <li>Utilize Terraform to deploy and manage infrastructure<li> <ul><p><strong>Qualifications<strong> <p> <ul><li>Bachelors Degree in Computer Sciencerelated field or equivalent work experience <li> <li>7+ years of DevOps engineering experience<li> <li>2+ years of experience with programmingscripting languages such as Ruby on Rails Python or Bash<li> <li>Strong understanding of cloud computing concepts and experience with cloud platforms AWS Azure GCP<li> <li>Familiarity with infrastructure as code tools such as Terraform Ansible or CloudFormation<li> <li>Experience with the following CICD tools HarnessCD CircleCI or Gitlab CICD to automate the build test and deployment processes<li> <li>Handson experience with containerization and orchestration technologiesECS Docker<li> <li>Excellent problemsolving skills and attention to detail<li> <ul><p><b><span><strong>Hiring In<strong><span><b><br ><p><ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0> <p><span><strong datastringifytype=bold>United States AZ FL IL KY MA MI NM NH TN GA NC and VA<strong><span><p> <li> <li datastringifyindent=0 datastringifyborder=0> <p><span><strong datastringifytype=bold>Canada Province of Ontario<strong><span><p> <li> <ul><div> <div> <p>The base salary range presented represents the anticipated low and high end salary range for new hires in this position Actual salaries may vary and may be above or below the range presented based on various factors including but not limited to work location experience job related skills and relevant training and education The range listed is just one component of the total compensation package provided by Agero to employees <p> <p>California pay range<p> <p><span>$103000<span><span><span><span>$155000 USD<span><p> <div> <div> <div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Associate People Business Partner
Company: Agero
Location: Greater Boston Area
Posted May 02, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><b><span><strong>About The Role<strong><span><b> <p><p>The Associate People Business Partner works with the corporate PBP team and HR Centers of Excellence to deliver on Ageros people strategy coach and influence management of your dedicated client groups act as the first point of contact to the business and ensure the Business Partner model is embedded in your dedicated client groups This role has key responsibilities across multiple HR disciples including employee relations performance management HR policyprocess development career development talent management change management manager coaching employee engagement immigration and leave of absence management In this role you are expected to proactively partner with management by leading people managers through HR processes and programs providing them with strategic and operational advice providing them with relevant insight resources and feedback and by coaching and developing them <p> <p>To effectively perform the role you are expected to learn the needs of your client group and build trusted partnerships with managers You should also maintain a working knowledge of business literacy about the business units financial position business plans and culture to understand drivers that influence the business<p> <p>Autonomy level You should have a working understanding of multiple HR disciplines and Agero policies and programs to independently identify risk enforce policies share insights with managers and lead employees and managers through HR programs For complex HR situations escalated HR issues employee relations issues involuntary exits and manager coaching and development you should bring recommendations to the HRBP team and then execute with oversight <p> <p><strong>Key Outcomes<strong><p> <ul><li>Conducts regular meetings with respective client groups to activate managers by building partnerships staying up to date on people development identifying needs providing insight resources and guidance and providing proactive support on core HR processes and programs<li> <li>Act as partner to provide daytoday guidance to people managers ie coaching counseling career development performance plans involuntary exits Brings recommendations for next steps for escalated HR situations to the HRBP team and legal counsel as needed and then follows through on execution with oversight <li> <li>Works closely with HR Centers of Excellence management and employees to champion a culture in which people feel included engaged and inspired to provide top business results<li> <li>In partnership with the PBP team provides guidance and input on business unit restructures workforce planning and succession planning<li> <li>Identifies training needs for client groups and individual executive coaching needs and collaborates with HR Centers of Excellence and PBP team to deliver <li> <li>Provides HR Policy guidance and interpretation Escalates to the PBP team and legal counsel as neededrequired<li> <li>In partnership with the PBP team and HR Centers of Excellence analyzes trends and metrics to develop solutions programs and policies <li> <li>Proactively stays up to date on employment laws and marketplace best practices Collaborates with the PBP team legal counsel and HR Centers of Excellence to ensure the organization complies with employment laws Working understanding of red flags regarding HR issues and brings recommendations for next steps and then executes with oversight <li> <li>Partners with Centers of Excellence to support daytoday administration of HR initiatives onboarding promotions offboarding and employee requests<li> <li>Support business with daytoday activities for employer sponsored visas Consult managers on complex immigration issues Partners with the immigration lawyer as neededrequired<li> <li>In partnership with the PBP team manages and resolves complex employee relations issues Conducts effective thorough and objective investigations<li> <li>Acts as the first point of contact for employees in your client group on day to day HR questions redirecting to HR Centers of Excellence as applicable<li> <li>Supports other HR Business Partners with their client groups as needed<li> <li>Takes ownership of at least one complex HR initiative or HR program rollout<li> <li>Specializes in at least one HR function management of HR Receptionist immigration compliance leave of absence etc <li> <ul><p><b><span><strong>S<strong><strong>kills Education and Experience<strong><span><b> <p><p><strong>Education<strong><strong> <strong>Bachelors Degree or equivalent work experience SHRM Certified Professional SHRMCP credential is a plus <p> <p><strong>Experience<strong> 3+ years in professional HR roles with increasing responsibility Including at least 1 year of project or supervisorymanagement experience Working knowledge of multiple HR disciplines<p> <p><strong>Skills<strong> Excellent consulting skills Excellent client management and business literacy skills Strong conflict management skills Strong interpersonal and negotiation skills Excellent verbal and written communication skills Ability to manage multiple conflicting priorities<p> <p><strong>Working Relationships<strong><strong> <strong>Develop strong trusting relationships in order to gain support and achieve results Be flexible and available to interact with employees at all levels<p> <div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>