Jobs at Agero
1,499 open positions
Senior Accountant
Company: Agero
Location: Greater Boston Area
Posted Mar 12, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>About the Cross Country Group<strong><p> <p>The Cross Country Group is a leading provider of technologyenabled service programs for Global 500 firms in North America The Cross Country Group works with over 500 corporate clients and their over 150 million consumers to provide services of several types The Cross Country Group is comprised of three independent entrepreneurial operating companies with a focus on business process outsourcing emergency assistance services consumer direct marketing information services and related areas as well as a family office that makes a range of investments<p> <p><em>Agero Inc one of the firms owned by the Cross Country Group is providing recruiting support for this hire<em><p> <p><strong>Role Summary<strong><p> <p>The Family Office Senior Accountant will work with the Director of Finance and is responsible for corporate accounting and internal reporting functions for the various nonoperating companies and real estate entities in the Cross Country Group including AP AR GL Cash management and annual 1099 preparation This position will also play an important role for the administration reporting and analysis of the family office investments including real estate direct investments and limited partner interests in third party funds Exposure to large real estate projects private equity familiarity with investment agreements and tax considerations is a plus<p> <p><strong>Key Outcomes for the Role<strong><p> <ul><li>Ownership of the AP AR GL Cash management processes for the nonoperating Cross Country Group and Real Estate Entities and collaborating with current team to improve internal controls of accounting support<li> <li>Maintain activity in internal Microsoft Access database on a monthly basis ensuring the Investment Partnerships investing decisions and activity is reflected in the database<li> <li>Prepare initial analysis on potential new investment opportunities including comparison to CCG active investments and research on sector performance<li> <li>Collaborate on annual preparation of Real Estate Entity operating budgets<li> <ul><p><strong>About the Day to Day<strong><p> <ul><li>Maintains monthly general ledgers fully supporting all balance sheet accounts of CCG entities including AP AR GL Cash management annual 1099 preparation for several entities<li> <li>Responsible for accounts payable and receivable process ensuring timely payment and receipt of billings<li> <li>Prepares forecasts and annual budgets for commercial real estate entities<li> <li>Provides accounting and financial reporting support for Family Foundation including maintaining accurate books completing monthly close process and preparing monthly financial statements <li> <li>Prepares monthly consolidating financial reporting package summarizing The Cross Country Group operating entity performance<li> <li>Supports the administration of a family office investment partnership including but not limited to preparing fund subscription documents wire transfers daily cash reconciliation ensuring adequate funding levels and monthly quarterly and annual performance reporting of partnership including Market Value calculations Investment Sector allocations outstanding commitment IRR calculation and cash forecasting in total and by partner<li> <li>Analyzes fund performance with potential and current fund managers to review investment performance<li> <li>Performs additional investment diligence on prospective investments reviews and prepares analysis on prospective investments<li> <li>Coordinates the preparation of account reconciliations and assesses the accuracy and completeness of account balances including intercompany balances<li> <li>Prepares internal financial statements<li> <li>Special projects as required by senior management<li> <li>Supports the installation and conversion of accounting software including upgrades and conversions and other related processes and controls<li> <ul><p><strong>Education Experience amp Attributes<strong><p> <ul><li>Bachelors degree in accounting finance or related field or equivalent experience CPA MBA or Masters degree in related field preferred<li> <li>6+ years of progressive finance and accounting experience in a complex environment with advancing responsibilities <li> <li>3 years of project experience including supporting real estate facility construction and maintenance <li> <li>Strong publicprivate background <li> <li>Ability to support implementation of family office reporting system that includes sophisticated financial analytics and appropriate internal accounting controls<li> <li>Strong knowledge of accounting standards financial analytics internal controls and GAAP <li> <li>Strong attention to detail and flexibility establishes and meets deadlines<li> <li>Excellent analytic project management communication and interpersonal skills <li> <li>Advanced proficiency in Excel and Access is required <li> <li>Expertise with system conversions and process improvements is a plus<li> <li>Working knowledge of accounting systems and Quickbooks <li> <li>Detail oriented organized and conscientious<li> <ul><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Senior Automation Engineer
Company: Agero
Location: Remote
Posted Mar 08, 2024
Agero, a leading provider of digital driver assistance services, is seeking a Senior Automation Engineer with 5-7 years of experience. The role involves developing and maintaining automation frameworks, writing test cases, and collaborating with cross-functional teams. The ideal candidate should have experience with Ruby, Cucumber, Selenium, and Capybara, and knowledge of API testing and test management tools. Agero, a member of The Cross Country Group, is committed to fostering a diverse and inclusive environment, with a mission to positively impact the driver services industry.
Senior Python Engineer
Company: Agero
Location: San Francisco, CA
Posted Mar 15, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>About The Role<strong><p> <p>This Senior Python Engineer will be one of the founding members joining the Machine Learning Team that pioneers the path to bringing machine learning into our daily operations We dont expect you to have machine learning experience just the desire to learn and grow with the role This role will be joining a team that is responsible for achieving the highest customer satisfaction whilst minimizing costs over millions of roadside assistance dispatches each year The ideal candidate brings their experience in Python their drive and passion to learn Machine Learning systems and hits the gas pedal to help supercharge the team What better way to do that than with the Data Science and Analytics team as part of your pit crew to help Are you a Python driver that can recommend strategies for improving system applications and services and a focus on ease of deployment security reliability stability availability and performance and up for a challenge <p> <p><strong><br ><strong><strong>Key Outcomes<strong><p> <ul><li>Deliver productssystems through their full life cycle from idea conception technical planning implementation launch measurement and maintenanceiteration<li> <li>Contribute to developing a strong culture of quality availability and security through attention to detail and by supporting industry leading best practices<li> <li>Drive optimal solution design collaborating with product owners architects operations client services and crossfunctional teams to move fast on creating solutions to client and business problems and as well as be able to identify and act on new opportunities<li> <ul><p><strong>Qualifications<strong><p> <ul><li>CS or Engineering related Degree<li> <li>Experience building large complex systems particularly web services RESTful APIs and continuous integration and delivery<li> <li>35 years of experience in software application development and design experience<li> <li>5+ years experience in Python <li> <li>Understand fundamental design principles behind a scalable application<li> <li>Excellent communication skills with the ability to interact with other teams<li> <li>Motivated to understand the nuances of data and its impact on the business<li> <ul><p><strong>Nice to Haves<strong><p> <ul><li>Machine Learning<li> <li>SQL<li> <li>LIREMOTE<li> <ul><div> <div> <p>The base salary range presented represents the anticipated low and high end salary range for new hires in this position Actual salaries may vary and may be above or below the range presented based on various factors including but not limited to work location experience job related skills and relevant training and education The range listed is just one component of the total compensation package provided by Agero to employees <p> <p>California pay range<p> <p><span>$150000<span><span><span><span>$190000 USD<span><p> <div> <div> <div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Sr. Front End Developer - React
Company: Agero
Location: Remote
Posted Mar 09, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a senior front-end developer with 5+ years of experience in a modern React environment. The role involves owning the front-end web code and experience, shaping the front-end architecture, and mentoring the team. Key responsibilities include scaling the front-end codebase, working with designers and product managers, and collaborating with other front-end team members. The ideal candidate should have extensive knowledge of HTML5, CSS3, JavaScript, and testing tools like Cypress and Jest. Experience with GraphQL, TypeScript, Relay, and React Native is a plus. The position is based in the United States (AZ, FL, IL, KY, MA, MI, NM, TN, GA, VA) and Canada (Ontario).
Senior Python Engineer
Company: Agero
Location: Greater Boston Area
Posted Mar 15, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>About The Role<strong><p> <p>This Senior Python Engineer will be one of the founding members joining the Machine Learning Team that pioneers the path to bringing machine learning into our daily operations We dont expect you to have machine learning experience just the desire to learn and grow with the role This role will be joining a team that is responsible for achieving the highest customer satisfaction whilst minimizing costs over millions of roadside assistance dispatches each year The ideal candidate brings their experience in Python their drive and passion to learn Machine Learning systems and hits the gas pedal to help supercharge the team What better way to do that than with the Data Science and Analytics team as part of your pit crew to help Are you a Python driver that can recommend strategies for improving system applications and services and a focus on ease of deployment security reliability stability availability and performance and up for a challenge <p> <p><strong><br ><strong><strong>Key Outcomes<strong><p> <ul><li>Deliver productssystems through their full life cycle from idea conception technical planning implementation launch measurement and maintenanceiteration<li> <li>Contribute to developing a strong culture of quality availability and security through attention to detail and by supporting industry leading best practices<li> <li>Drive optimal solution design collaborating with product owners architects operations client services and crossfunctional teams to move fast on creating solutions to client and business problems and as well as be able to identify and act on new opportunities<li> <ul><p><strong>Qualifications<strong><p> <ul><li>CS or Engineering related Degree<li> <li>Experience building large complex systems particularly web services RESTful APIs and continuous integration and delivery<li> <li>35 years of experience in software application development and design experience<li> <li>5+ years experience in Python <li> <li>Understand fundamental design principles behind a scalable application<li> <li>Excellent communication skills with the ability to interact with other teams<li> <li>Motivated to understand the nuances of data and its impact on the business<li> <ul><p><strong>Nice to Haves<strong><p> <ul><li>Machine Learning<li> <li>SQL<li> <li>LIREMOTE<li> <ul><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Marketing Insights Specialist
Company: Agero
Location: Greater Boston Area
Posted Mar 16, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>About The Role<strong><p> <p>Our marketing team works across all of our lines of business as well as with our service provider network to support our clients and their customers with their vehicles We drive the understanding awareness and success of our products and services A clear indepth understanding of market industry and competitive dynamics is needed to fuel the larger marketing team our client success teams and our business at large We are hiring a Marketing Insights Specialist to support this effort <p> <p><strong>Key Outcomes <strong><p> <ul><li><strong>Primary Market Research <strong>Mystery shopping direct interviews and surveys vendor management for larger research projects <li> <li><strong>Secondary Market Research<strong> Trend monitoring competitors and market dynamics<li> <li><strong>Data Analysis and Insights<strong> Adept at working with large internal industry and research data sets to evaluate hypotheses glean insights and develop compelling datadriven narratives<li> <li><strong>Strong Presentation Skills<strong> Work cross functionally sharing insights with different audiences and clearly articulating findings to influence business strategy<li> <li><strong>Subject Matter Expert<strong> Support the broader Agero team in clientfacing efforts with clear crisp competitive positioning industry landscape and insights<li> <ul><p><strong>Essential Functions<strong><p> <ul><li>Design update and continuously refine research on industry landscape including competitors technologies and macro trends<li> <li>Conduct primary market research to support strategic initiatives including survey design interview guide development interview stakeholders mystery shopping etc<li> <li>Creative thinking and problemsolving to gather model or estimate data that may not be available through typical research methods<li> <li>Assist in managing external research vendors and associated processes as required<li> <li>Combine internal and external data with insights from thirdparty research and industry experts<li> <li>Produce high quality well structured reports and presentations that synthesize insights and support decision making<li> <li>Provide adhoc competitive research summaries in support of business needs<li> <li>Work with crossfunctional teams to build insights repository and research roadmap<li> <li>Scope and attend relevant industry events to build and maintain industry expertise<li> <ul><p><strong>Education Experience amp Skills<strong><p> <p><strong>Education <strong>Bachelors Degree or equivalent experience <p> <p><strong>Experience<strong><p> <ul><li>35 years experience in marketing or market research with direct experience in competitive intelligence and analysis<li> <li>B2B experience required B2B2C preferred<li> <li>Analytical skills extensive experience in Google SheetsXLS BI tools etc<li> <li>Strong verbal and written communication skills<li> <li>Strong consultative skills<li> <li>Project management skills<li> <ul><p><strong>Skills<strong><p> <ul><li>Passion enthusiasm and curiosity for datadriven storytelling<li> <li>Strong logical and critical thinking skills to deconstruct complex problems and navigate ambiguity with minimal guidance <li> <li>Comfortable with B2B2C tech and service industries <li> <li>Ability to multitask and work crossfunctionally <li> <li>Ability to work creatively within budget<li> <li>Relentless problemsolving skills and resourcefulness<li> <li>Roll up your sleeves attitude for unexpected efforts and initiatives needed to support broader marketing team and business at large <li> <li>Strong familiarity with research tools and software<li> <li>Data analysis expertise Google SheetsXLS BI tools<li> <ul><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Product Marketing Manager
Company: Agero
Location: Greater Boston Area
Posted Mar 13, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>About the Role<strong><p> <div> <div dataqa=messagepane> <div> <div> <div> <div dataqa=slackkitscrollbar> <div> <div dataqa=slackkitlist> <div id=1661792728347349 dataqa=virtuallistitem dataitemkey=1661792728347349> <div dataqa=messagecontainer dataqaunprocessed=false dataqaplaceholder=false> <div dataqahover=true> <div> <div> <div dataqa=messagecontent> <div> <div dataqa=messagetext> <div dataqa=blockkitrenderer> <div> <div> <p>Our product marketing team works across all of our lines of business to support our clients and their customers with their vehicles We drive the understanding awareness and success of our products through clear crisp product positioning product roadmaps messaging and stories Our content helps bring these exciting solutions to life which in turn helps drive the overall business success<br >A successful product marketer at Agero will need to work across functions with an entrepreneurial and innovative approach to create brilliant campaigns that inform teach and develop value for all audiences Our team works across the entire product lifecycle from helping shape the product to driving launch and commercialization to growing product adoption postlaunch We are looking for a creative analytical collaborative product marketer to join our fastgrowing team<p> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <p> <p> <div> <div> <div> <div> <div> <div> <p><strong>Key Outcome Themes<strong><p> <div> <div> <div> <div> <ul><li><strong>Product Positioning<strong> Develop update and refine product positioning for supported lines of business<li> <li><strong>Product Expertise<strong> Become a Subject Matter Expert for the products in supported lines of business<li> <li><strong>Product Marketing Content<strong> Build and distribute compelling product collateral in conjunction with the creative team to support lines of business slides blog posts video scripts podcast scripts social posts etc <li> <li><strong>GotoMarket Strategy<strong> Define and lead execution of gotomarket strategy for product and feature launches for supported lines of business<li> <li><strong>Product Roadmap<strong> Coordinate with product management team to align on product roadmap develop key messaging and define launch schedule<li> <ul><p><strong>Key Outcomes <strong><p> <ul><li>Develop update and refine product positioning for supported lines of business<li> <li>Build understanding of key personas<li> <li>Design execute and analyze primary and secondary market research <li> <li>Coordinate with product management team to align on product roadmap develop key messaging and define launch schedule<li> <li>Define and lead execution of gotomarket strategy for product and feature launches for supported lines of business<li> <li>Build content to help promote better client and customer experiences<li> <li>Build market awareness through product education including but not limited to web content blog collateral multimedia content<li> <li>Manage product update communications including but not limited to client communication client services training demos and written communication<li> <li>Determine effectiveness of initiatives through a metrics driven approach celebrate successes and look for opportunities to enhance efforts <li> <li>Share insights with marketing team and lines of business <li> <ul><p><strong>Skills Education and Experience<strong><p> <ul><li>Bachelors Degree in Marketing or related field MBA Preferred<li> <li>5+ years of Product Marketing experience<li> <li>Experience with Hubspot PowerPoint Survey and Analysis Tools<li> <li>Comfortable with B2B2C tech and service industries <li> <li>Ability to multitask and work crossfunctionally <li> <li>Ability to work creatively within budget<li> <li>Strong presentation skills and the ability to present data in meaningful and accessible ways with the ability to adapt to the audience <li> <li>Roll up your sleeves attitude for unexpected efforts and initiatives needed to support broader marketing team and business at large <li> <li>TechSoftware Industry experience preferred<li> <ul><p><b>This is a hybrid role We require 1x day a week on site at our Medford MA office<b><br ><p><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Director Talent Management
Company: Agero
Location: Greater Boston Area
Posted Mar 15, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>About The Role<strong><p> <p>The Director of Talent Management reporting to the VP Talent Management will own Ageros talent management program to ensure our talent is a key accelerator of our strategic success and a destination for top talent This includes responsibility for talent frameworks relevant systems and processes leadership engagement amp analytics The Director of Talent Management will also play a critical role in developing the overall talent management strategy for Agero <em>Preferred location for this hire is the greater Boston area as there is an in person component to the role<em><p> <p><strong>Key Responsibilities<strong><p> <ul><li>Own build out and drive the ongoing integration of Ageros talent architecture talent frameworks such as competency models career pathing performance assessment criteria etc across the talent lifecycle including talent acquisition processes learning amp development experiences and performance management <li> <li>Integrate our talent data and use to create insight on needs that helps inform and focus our talent management efforts<li> <li>In partnership with the VP Talent Management develop a talent development strategy to deepen Ageros talent bench and retain key talent<li> <li>Design and project manage talent management initiatives projects and process improvements including the biannual performance review process<li> <li>Partner successfully across the People Team including LampD and People Business Partners to ensure prioritization and alignment related to key talent management initiatives and outcomes <li> <ul><p><strong>Key Outcomes<strong><p> <ul><li>Develop a talent management strategy that supports Ageros business strategy and positions us competitively in the market to both attract and retain top talent to grow and develop their careers with us<li> <li>Help create an integrated experience across the talent life cycle that is aligned by our talent architecture as well as existing systems and processes<li> <li>Build socialize and leverage talent data to drive insight focus and strategy with the business<li> <li>Manage projects and processes effectively to accelerate business performance while providing a superior associate experience<li> <ul><p><strong>About the Day to Day<strong><p> <ul><li>Build and Invest in relationships across the business and People Team <li> <li>Demonstrate frontline leadership in design formulation and delivery of talent management programs processes systems procedural changes and resources <li> <li>Develop revise and update talent management programs to meet the ongoing needs of the organization <li> <li>Demonstrate a high level of capability in the following areas organizational effectiveness consulting change management employee development performance management project management data analysis and communication <li> <li>Be the steward of the framework and implementation of Ageros talent architecture <li> <li>Drive the development of metrics to determine effectiveness of various components of the talent management program to inform development priorities future enhancements to talent management programming etc<li> <ul><p><strong>Skills Experiences amp Attributes<strong> <p> <ul><li>8+ years of progressive talent management experience<li> <li>3+ years of People management experience<li> <li>College degree or equivalent work experience | MBA nice to have<li> <li>Prior Experience in Consulting<li> <li>Prior Experience in line role<li> <li>Demonstrated track record of delivering corporateoriented talent management programs<li> <li>Experience in using data and analytics to drive strategy amp decisionmaking<li> <ul><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Principal Machine Learning Engineer
Company: Agero
Location: San Francisco, CA
Posted Mar 17, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>About The Role<strong><p> <p>The Principal Machine Learning Engineer will be one of the founding members of the Machine Learning Team that pioneers the path to bringing machine learning into our operations This role will be responsible for targeting the highest customer satisfaction whilst minimizing costs generated from millions of roadside assistance dispatches each year The ideal candidate will bring their experience to this small team focused on building out the machine learning environment and implementing features in close collaboration with our Data Science and Analytics team The Principal Machine Learning Engineer will be able to hit the ground running by leveraging their advanced knowledge of Python and Machine Learning approaches In addition they will utilize their experience with modeling to drive ML Ops and to ensure that our users can get the help that they need <p> <p><strong>Key Outcomes<strong><p> <ul><li>In partnership with our DSampA team implement features through the Machine Learning Cycles Development Testing Training Production MonitoringEvaluation<li> <li>Build out features for the production inference system and associated ML Ops<li> <li>Collaborate with other teams looking to integrate with the Machine Learning environment<li> <li>Ensure scalability and reliability of our production systems<li> <ul><p><strong>Qualifications<strong><p> <ul><li>5+ years of experience in Python<li> <li>10+ years of experience in ML<li> <li>Excellent communication skills with the ability to interact with other teams<li> <li>Motivated to understand the nuances of data and its impact on the business<li> <li>Ability to work independently and as part of a team<li> <li>Previous automotive related experience is a plus<li> <ul><p><strong>Skills<strong><p> <ul><li>ML General understanding of algorithms model architectures and training techniques<li> <li>Data Engineering Ability to handle largescale data including preprocessing cleaning and feature engineering in a production environment<li> <li>System Design Knowledge designing scalable and reliable systems for training and inference<li> <li>ML Ops Knowledge of monitoring and iterating models in production<li> <li>Collaboration and Communication Ability to work with crossfunctional teams data scientists software engineers product managers and communicate complex ML concepts effectively<li> <ul><p><strong>Nice to Haves<strong><p> <ul><li>SageMaker<li> <li>Comet or Weights amp Biases<li> <li>XGBCatboostDeepNN<li> <li>Statistical Methods<li> <li>SQL<li> <ul><p><b><span><strong>Hiring In<strong><span><b><br ><p><ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0> <p><span><strong datastringifytype=bold>United States AZ CA FL IL KY MA MI NM TN GA and VA<strong><span><p> <li> <li datastringifyindent=0 datastringifyborder=0> <p><span><strong datastringifytype=bold>Canada Province of Ontario<strong><span><p> <li> <li datastringifyindent=0 datastringifyborder=0><span><strong datastringifytype=bold>LIREMOTE<strong><span><li> <ul><div> <div> <p>The base salary range presented represents the anticipated low and high end salary range for new hires in this position Actual salaries may vary and may be above or below the range presented based on various factors including but not limited to work location experience job related skills and relevant training and education The range listed is just one component of the total compensation package provided by Agero to employees <p> <p>California pay range<p> <p><span>$150000<span><span><span><span>$215000 USD<span><p> <div> <div> <div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Principal Machine Learning Engineer
Company: Agero
Location: Greater Boston Area
Posted Mar 17, 2024
Agero, a leading B2B provider of digital driver assistance services, is seeking a Principal Machine Learning Engineer to join their Machine Learning Team. The role involves implementing machine learning features, building out the production inference system, collaborating with other teams, and ensuring scalability and reliability of production systems. The ideal candidate should have 5+ years of Python experience, 10+ years of ML experience, excellent communication skills, and the ability to work independently and as part of a team. Previous automotive experience is a plus. The company is committed to creating a diverse and inclusive environment and offers accommodation for applicants with disabilities.
Instructional Designer
Company: Agero
Location: Greater Boston Area
Posted Mar 15, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>About The Role<strong><p> <p>The Instructional Designer is responsible for creating innovative and engaging learning solutions in support of a variety of Agero programs and business initiatives In partnership with business leaders LD colleagues and subject matter experts you will design sound engaging blended learning solutions to be delivered in a variety of modalities eLearning selfstudy instructorled gamification etc You will integrate assessment checkpoints and utilize a continuous improvement process to drive for excellence The role has significant interface with many levels of the organization and must be able to build and maintain strong business relationships<p> <p>There are <strong>three main components<strong> of this position <p> <ul><li>Strong understanding of Instructional Design principles and experiences following those principles when designing implementing and iterating on programs and curricula<li> <li>Creating and implementing engaging learning curricula through a variety of learning technologies and methodologies to continuously improve learning comprehension and performance<li> <li>Strong project and time management skills This position is responsible for a variety of programs with multiple deadlines and milestones and strong project management skills are needed to stay on track and be successful<li> <ul><p><strong>Key Outcomes<strong><p> <ul><li>Develop a cohesive relevant curriculum by partnering with organization leaders<li> <li>Analyzes client source content target audience demographics job tasks and learner environment to identify learning objectives and appropriate instructional strategies<li> <li>Create design documents to specify performance or behavioral objectives sequencing of instruction course content source materials and instructional strategies based on needs analysis and target audience<li> <li>Utilize a broad range of interactive creative and intuitive instructional methods including but not limited to simulations games handson activities interactive case studies roleplays and assessments<li> <li>Work collaboratively with subject matter experts and key stakeholders to conduct needs analysis and develop learning objectives for all programs<li> <li>Make training recommendations consistent with established development time frames<li> <li>Design and develop learning materials such as Facilitator Guides Participant Guides Presentations Quick Reference Guides Job Aids and eLearning Modules<li> <li>Develop various measurement toolsresources such as questionnaires assessments and knowledge checks to determine if learning objectives are being met<li> <li>Provide support materials to guide the implementation of programs and delivers Train the Trainer sessions with facilitators to ensure accurate delivery of the program<li> <li>Identify opportunities to effectively integrate learning within the flow of work which results in positive and measurable business impacts<li> <ul><p><strong>Knowledge Skills And Abilities<strong><strong><strong><p> <p><strong>Education <strong>College Degree Formal training in Instructional Design job aid design adult learning theory delivery systems and evaluation techniques is a plus<p> <p><strong>Experience <strong>5+<strong> <strong>years of experience designing and developing adult learning programs Proven experience working in or supporting a dynamic high volume service or technology organization where flexibility is a core skill Strong experience project managing the analysis design development implementation and evaluation of learning programs and initiatives Experience using elearning and distance learning tools required<p> <p><strong>Skills <strong>Excellent written and verbal communication skills Demonstrated technical writing skills Proficient in the use of Google Suite of Products and either Articulate or Captivate eLearning software Creative ability and visual graphics design ability <p> <p><b><span><strong>Hiring In<strong><span><b><br ><p><ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0> <p><span><strong datastringifytype=bold>United States MA Must be within commuting distance to Medford MA<strong><span><p> <li> <li datastringifyindent=0 datastringifyborder=0><span><strong datastringifytype=bold>This is a Hybrid role with an onsite expectation of 3 days per week<strong><span><li> <ul><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>
Associate People Business Partner
Company: Agero
Location: Greater Boston Area
Posted Mar 15, 2024
<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><b><span><span><strong>About the Role<strong><span><span><b> <p><p>The Associate People Business Partner works with the corporate PBP team and HR Centers of Excellence to deliver on Ageros people strategy coach and influence management of your dedicated client groups act as the first point of contact to the business and ensure the Business Partner model is embedded in your dedicated client groups This role has key responsibilities across multiple HR disciples including employee relations performance management HR policyprocess development career development talent management change management manager coaching employee engagement immigration and leave of absence management In this role you are expected to proactively partner with management by leading people managers through HR processes and programs providing them with strategic and operational advice providing them with relevant insight resources and feedback and by coaching and developing them <p> <p>To effectively perform the role you are expected to learn the needs of your client group and build trusted partnerships with managers You should also maintain a working knowledge of business literacy about the business units financial position business plans and culture to understand drivers that influence the business<p> <p>Autonomy level You should have a working understanding of multiple HR disciplines and Agero policies and programs to independently identify risk enforce policies share insights with managers and lead employees and managers through HR programs For complex HR situations escalated HR issues employee relations issues involuntary exits and manager coaching and development you should bring recommendations to the HRBP team and then execute with oversight <p> <p><strong>Key Outcomes<strong><p> <p><br ><p><ul><li>Conducts regular meetings with respective client groups to activate managers by building partnerships staying up to date on people development identifying needs providing insight resources and guidance and providing proactive support on core HR processes and programs<li> <li>Act as partner to provide daytoday guidance to people managers ie coaching counseling career development performance plans involuntary exits Brings recommendations for next steps for escalated HR situations to the HRBP team and legal counsel as needed and then follows through on execution with oversight <li> <li>Works closely with HR Centers of Excellence management and employees to champion a culture in which people feel included engaged and inspired to provide top business results<li> <li>In partnership with the PBP team provides guidance and input on business unit restructures workforce planning and succession planning<li> <li>Identifies training needs for client groups and individual executive coaching needs and collaborates with HR Centers of Excellence and PBP team to deliver <li> <li>Provides HR Policy guidance and interpretation Escalates to the PBP team and legal counsel as neededrequired<li> <li>In partnership with the PBP team and HR Centers of Excellence analyzes trends and metrics to develop solutions programs and policies <li> <li>Proactively stays up to date on employment laws and marketplace best practices Collaborates with the PBP team legal counsel and HR Centers of Excellence to ensure the organization complies with employment laws Working understanding of red flags regarding HR issues and brings recommendations for next steps and then executes with oversight <li> <li>Partners with Centers of Excellence to support daytoday administration of HR initiatives onboarding promotions offboarding and employee requests<li> <li>Support business with daytoday activities for employer sponsored visas Consult managers on complex immigration issues Partners with the immigration lawyer as neededrequired<li> <li>In partnership with the PBP team manages and resolves complex employee relations issues Conducts effective thorough and objective investigations<li> <li>Acts as the first point of contact for employees in your client group on day to day HR questions redirecting to HR Centers of Excellence as applicable<li> <li>Supports other HR Business Partners with their client groups as needed<li> <li>Takes ownership of at least one complex HR initiative or HR program rollout<li> <li>Specializes in at least one HR function management of HR Receptionist immigration compliance leave of absence etc <li> <ul><p><b><span><span><strong>Skills Education and Experience<strong><span><span><b> <p><p><strong>EDUCATION<strong><strong> <strong>Bachelors Degree or equivalent work experience SHRM Certified Professional SHRMCP credential is a plus <p> <p><strong>EXPERIENCE<strong> <p> <p>3+ years in professional HR roles with increasing responsibility Including at least 1 year of project or supervisorymanagement experience Working knowledge of multiple HR disciplines<p> <p><strong>SKILLS<strong> Excellent consulting skills Excellent client management and business literacy skills Strong conflict management skills Strong interpersonal and negotiation skills Excellent verbal and written communication skills Ability to manage multiple conflicting priorities<p> <p><strong>WORKING RELATIONSHIPS<strong><strong> <strong> Develop strong trusting relationships in order to gain support and achieve results Be flexible and available to interact with employees at all levels<p> <p><br ><br ><p><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>