Jobs at Agility Robotics
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Operations Manager
Company: Path Robotics
Location: Columbus, OH
Posted Aug 09, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. temp-controlled manufacturing facilityEnsure that manufacturing objectives for safety, quality, timeliness and cost are metManage, train and ensure compliance with Safety/OSHA regulations and programsDrive the strategic vision for manufacturing executionWorkforce and production scheduling/planningAnalyzing operations metrics and data to determine areas of improvementIn partnership with recruiting and people operations, recruit, hire, train, and performance manage a world-class team of techniciansWho You AreYou are an independent self-starter and thrive, building structure and process in fluid, often undefined environmentsYou love leading, coaching and developing people; with a proven record of growing team members under your leadership. You like the idea of trailblazing, solving hard manufacturing problems with cutting edge technologies on the forefront of AI, vision and sensorsYou have 10+ years of experience building or installing automation or robotics systemsYou have 5+ years of progressive leadership experience managing people and teamsYou have experience with welding, electrical, PLC, or other automation experienceYou have experience with MES or ERP systemsYou have excellent written and verbal communication skills to communicate effectively and professionally with internal and external customers.You are an agile and adaptable leader, thriving in fast-paced environments and adept at prioritizing and executing multiple initiatives.With your exceptional mechanical acumen, you possess a deep understanding of machine design, enabling you to make well-informed decisions on process enhancements and provide valuable recommendations for advancing scalability and optimizing equipment operations for our customers.You are able to work extended daily hours, weekends and/or holidays if neededYou are are excited by the opportunity to be a part of a venture-backed company where your work will have an immediate and direct impactWho We AreAt Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. Our transformative technology, like our robotic welding system, enables hardware to do more with less human input.As the Operations Manager you will be a senior operations leader responsible for building our robotic systems and report to the Head of Plant Operations. You will be responsible for the leadership and personnel management of a multidisciplinary team of machine builders, including responsibility for production goals, training, safety and quality. Build the Path ForwardAt Path we work on state-of-the-art artificial intelligence, machine learning, computer vision, and sensors to make industrial robots intelligent. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. Your day-to-day will require working in both an administrative office setting as well as an industrial manufacturing warehouse environment.What You’ll DoDirect the daily operational activities of 20+ technician team building robotic welding and assembly systems in a 200K sq.ft.
Staff Software Engineer, Backend Web Development
Company: Scythe Robotics
Location: Greater Boulder Area
Posted Aug 08, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or any other factor protected by applicable local, state or federal laws. The actual pay may be higher depending on your skills, qualifications, and experience. The Staff Software Engineer, Backend Web Development position has an expected minimum annual cash salary of 120,000. Scythe carefully considers a wide range of compensation factors, including education, years of experience, competencies and other relevant business considerations. However, only the minimum salary amounts are listed here. )Highly collaborative learning culture where personal freedom, growth, and responsibility are valuedAn opportunity to have an incredible positive impact on the worldClosingScythe is a total compensation company, which provides employees a comprehensive salary, equity, and benefit package. Equity and benefits packages are NOT included in this estimate. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.Scythe is an Equal Opportunity employer committed to diversity in the workplace. Enjoy the bounties of nature and open spaces close to home with mountain biking, hiking, skiing and more.Satellite offices in Austin, TX and Vero Beach, FL Flexible paid time-off and remote work to let you do your best work where and when you want (For Non-Exempt Employees, please use: Flexible paid time-off - 120 hours per year on accrual basis). Your expertise in back-end technologies and how they interact with front-end frameworks will be instrumental in creating robust, scalable, and user-friendly software solutions that will help Scythe realize its big mission.What you’ll do at Scythe Design, develop, and deploy scalable and responsive web applications using a combination of back-end technologies.Provide technical leadership and guidance to a team of software engineers, driving best practices, code reviews, and mentoring junior team members.Take ownership of feature development ensuring high-quality, tested code, scalability, and performance.Develop and implement comprehensive testing strategies to ensure the reliability and stability of the software, including unit tests, integration tests, and automated testing frameworks.Collaborate with data platform engineers to write, deploy, and maintain data pipelines to surface and land data in to backend application databases.Communicate with front end and mobile engineers to support API needs.What you know wellMinimum 7 years or more of professional experience in software development, with a focus on Full Stack Web development.Expertise in Django and PostgreSQL.Expertise in Python and experience with data pipelines built to feed web application data sources that have run on Airflow, Dagster, or Luigi.Proficiency with GraphQL, especially Apollo GraphQL.Proficiency with CI/CD pipelines, containerization (e.g., Docker), and cloud platforms (e.g., AWS, Azure) for deploying and managing web applications.Demonstrated ability to lead and mentor a team of software engineers, driving technical excellence and fostering a collaborative environment.Strong interpersonal and communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.What you’ve maybe doneWorked with robots and/or robot applications using ROS.Worked on a Data Platform team to move land data in to application databases.Lead a small team of Full Stack Web developers.Worked in a large scale web application deployed on AWS.Why Scythe?Scythe is an early-stage but well-capitalized startup. Have a huge impact alongside an awesome team of experts shipping something the world has never before seenCompetitive salary and equity compensationFully-sponsored medical, vision, and dental insurance, including 75% funded dependent coverage401(k) retirement plan (non-matching today)Headquarters near beautiful Boulder, CO. We expect you to play a critical role in designing, developing, and maintaining our web applications and services.
Clinical Robot Associate - Rochester, NY
Company: Diligent Robotics
Location: Other US Location
Posted Aug 09, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. hospitals) don’t shut down during the holidays and neither can our robotsWilling to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other stepsThe ideal candidate would be:Extraverted: you can strike up a conversation with anyone and everyone loves your presenceResponsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takesPassionate about healthcare and technology coming together to help peopleFormerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitalsPassionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorousBenefits:90% of insurance costs for individual + 50% for family (medical, dental, vision)401k plan4.5 weeks of PTOExperience working with some of the leading experts in roboticsPotential to radically change the future of healthcare We are an equal opportunity employer and value diversity at our company. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.Your responsibilities will include:Monitoring and safely assisting mobile service robots in a hospital environment Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineersPrioritizing the customer experience, ensuring their expectations are always met or exceededCommunicating with hospital staff and, occasionally, the public regarding robot operationA good candidate would be, at minimum:A high school graduate or possess a GEDCustomer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needsAn excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messengerOrganized: you can juggle and make progress on multiple tasks simultaneouslySelf-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances requireAble to lift up to 40 poundsAble to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over timeWilling to work during significant holidays: you understand that our customers (i.e. As part of the founding team, you will help design and implement processes as the organization scales. This position is located in Rochester, NY and you must be local to be considered.This is not an engineering position and a background in robotics or engineering is not required. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.This is a full-time entry-level role at Diligent Robotics. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. Clinical Robot Associate Job Description - Rochester, NYWhat we’re doing isn’t easy. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments.
Robotics Firmware Engineering Technician
Company: Fox Robotics
Location: Austin, TX
Posted Aug 09, 2023
We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.For more information about working at Fox Robotics, please visit foxrobotics.com/careers/.We make robots that work.We envision a world where robots serve as a human multiplier for dull and dangerous work. Our first product is an automated trailer unloader that quickly demonstrates measurable value to our users by both improving efficiency while also increasing safety.By empowering people to do more with less, we can help grow the economy, create better-paying jobs, and generate revenue to fund social services. The warehousing industry, our initial area of focus, sees more than 52,000 cases of injuries every year in the US. Our team is looking to add someone who is just as passionate about our work as we are.Qualifications:Comfortable working within a LINUX environmentApt with command line tools and command executablesProficient at using debugging software.Able to work with custom and off the shelf software toolsGood understanding of the CAN bus and the CANopen protocolAble to troubleshoot electrical systemsGeneral Characteristics: Passion for clean, accurate, and consistent record keeping Strong sense of urgency and superb time management skillsValues emotional intelligence and has innate ability to foster a healthy cooperative company cultureKnowledge of how to expertly resolve conflict with finesse and compassion Keen understanding of the value that humans bring to the workplace Ability to recognize personal limitations and rely on the expertise of others without feeling threatened or intimidatedComfortable working with engineers to identify pain points which may require the development of more toolsPossess unwavering character and maintains composure under pressure Talent for written communication and intuitively know how to convey ideas and thoughtsUnderstands the impact of good documentationRegularly documents plans so future employees can quickly get up to speedExcels at making difficult decisions by collecting information, asking questions, and weighing trade-offsComfortable owning and learning from one’s mistakesResponds well to peer feedbackPrioritizes the most impactful tasks without daily guidanceActive listener with humility and empathyNaturally builds relationships with team and peersAble to see other’s perspectives in order to learn new thingsBonus Points:An engineering degree or other technical backgroundExperience in robots or automationExperience at small companies or startup environmentsExperience with Siemens TIA and Step 7 SoftwareProficient with Curtis Integrated Toolkit (CIT) and WinVCLFamiliar with Python and JiraCompensation & Benefits:Competitive payStock optionsThree weeks vacationUnlimited sick time Fully-covered healthcare401k We are an equal opportunity employer and value diversity at our company. You will also calibrate and commission the robot, culminating in the robot being handed off to the deployment team for burn-in. You will have ownership of turning an off-the-shelf forklift into a fully autonomous robot. In this role, you will "Bring Up" our autonomous robots. This involves loading firmware on all the components in the platform layer and configuring industrial PCs and tablets.
Staff Software Engineer, Backend Web Development
Company: Scythe Robotics
Location: Greater Boulder Area
Posted Aug 08, 2023
ScytheHumanity is a mission-driven company seeking a Staff Software Engineer, Backend Web Development, to work on intelligent, all-electric machines for outdoor pollution-free re-terraforming. The role involves designing, developing, and deploying scalable web applications, providing technical leadership, and collaborating with data platform engineers. Scythe offers a competitive salary, equity, and benefits package.
Customer Support Manager
Company: Intrinsic Robotics
Location: Peninsula
Posted Aug 07, 2023
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.If you have a disability or special need that requires accommodation, please contact us at: [email protected]. Your recruiter will share more about the specific salary range for your targeted location during the hiring process.At Intrinsic, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. You share resources, learning, and organizational knowledge with your teammates and collaborators, modeling resilience and helping others recover quickly after making mistakes or facing setbacks. You analyze data from user experiences to make informed recommendations and requests to both internal and external stakeholders.How your work moves the mission forwardCreate positive brand experiences by implementing a successful customer support experience.Measure and monitor customer issues, proactively noting trends and focus areas for development.Measure and monitor vendor performance, taking note of any opportunities for improvement.Drive outcomes for vendor performance for one project by monitoring work product quality and volume.Solve problems with multiple approaches to reach an optimal solution with foresight to anticipate and address future issues, improving brand perception and internal performance.Skills you will need to be successful6 years in customer support, with some demonstrable experience in people or vendor management.Ability to effectively communicate and collaborate with a diverse range of people and job functions; communicating clearly, actively listening and sharing relevant information to the appropriate team members.Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.Manage data from multiple sources, analyze and synthesize information into actionable reports.Skills that will differentiate your candidacyPrevious experience with Freshdesk or other ticket management systems.Previous experience onboarding a new outsourced support vendor. The US base salary range for this full-time position is between $139,200 - 212,520 + bonus + equity + benefits. You drive outcomes of outsourced vendor performance and problem resolution by monitoring work product quality, volume and speed to closure. We are a dynamic team of engineers, roboticists, designers, and technologists who are passionate about unlocking the creative and economic potential of industrial robotics.RoleAs a Customer Support Manager, you are driving the brand perception of Intrinsic to our users and customers by managing efficient issue resolution and demonstrating customer empathy. We are proud to be an equal opportunity workplace and an affirmative action employer. Our team believes that advances in AI, perception and simulation will redefine what’s possible for industrial robotics in the near future – with software and data at the core. Our mission is to make industrial robotics intelligent, accessible, and usable for millions more businesses, entrepreneurs, and developers. Intrinsic is Alphabet’s bet aiming to reimagine the potential of industrial robotics.
Part Time - Clinical Robot Associate - Bayside, Queens, NY
Company: Diligent Robotics
Location: Other US Location
Posted Aug 07, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. hospitals) don’t shut down during the holidays and neither can our robotsWilling to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other stepsThe ideal candidate would be:Extraverted: you can strike up a conversation with anyone and everyone loves your presenceResponsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takesPassionate about healthcare and technology coming together to help peopleFormerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitalsPassionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorousWe are an equal opportunity employer and value diversity at our company. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.Your responsibilities will include:Monitoring and safely assisting mobile service robots in a hospital environment Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineersPrioritizing the customer experience, ensuring their expectations are always met or exceededCommunicating with hospital staff and, occasionally, the public regarding robot operationA good candidate would be, at minimum:A high school graduate or possess a GEDCustomer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needsAn excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messengerOrganized: you can juggle and make progress on multiple tasks simultaneouslySelf-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances requireAble to lift up to 40 poundsAble to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over timeWilling to work during significant holidays: you understand that our customers (i.e. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.This is a part-time, entry-level role at Diligent Robotics and will average 3 8-hour shifts per week that pays $20/hr. This position is located in Bayside, Queens, NY (11360) and you must be local to be considered. The position pays $20/hr. This is not an engineering position and a background in robotics or engineering is not required. As part of the founding team, you will help design and implement processes as the organization scales. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Clinical Robot Associate - Part Time (3 8-Hour Shifts per week) - Bayside, Queens, NYWe envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments.
Staff Software Engineer
Company: Fox Robotics
Location: Austin, TX
Posted Aug 10, 2023
In lieu of a bachelors and five years’ experience will accept a master’s degreeand two years’ experience. ), 3D point cloud processing andmachine learning. Job Summary:Developing navigation and perception capabilities on an autonomous forklift as part of anautonomy team; Adapting modern research in robotics, artificial intelligence, and computervision to solve challenging problems in robotics with a focus on performance and reliability;writing code in combination of Python and C++, contributing to a scalable and robust code base;designing and building one or more key components of a modern, scalable autonomy system;delivering high quality code to ensure systems are robust and reliable; working with multi modalsensor data, including vision, LiDAR, and wheel odometry.MINIMUM REQUIREMENTS:Bachelor’s degree in Computer Science, Engineering, Robotics or related field plus 5 years’experience in robotics software coding as a software engineer including advanced C++ coding,advanced Python coding, computer vision software engineering, artificial intelligence softwareengineering, robotics sensor integration (LIDAR, cameras, etc.
AR/Collections Specialist
Company: Agility Recovery
Location: Greater Denver Area
Posted Aug 11, 2023
With Agility Recovery, you have the opportunity to work for a fun, fast growing, and well-capitalized organization with a startup feel. With more than 30 years' experience helping professionals with risk management, incident management, building business continuity plans, and managing programs, we are the only integrated business continuity solution that helps organizations plan, train, test, alert, and recover from any type of business disruption. Plus, we offer some great perks and benefits: Internal growth opportunities and emphasis on personal development Beautiful, modern downtown Denver office space with spectacular views and easy access to public transportation and social activities Free Parking Downtown Denver 3-weeks of vacation + 10 observed holidays + 3 floating holidays (to use however you want) Competitive medical, dental, and vision benefits 401(k) plan with company variable contribution Annual fitness reimbursement Compensation$52,500k-$57,500k Accountable for data collecting, cleansing, managing, and reporting clearly, accurately, and securely Qualifications: Bachelor's degree in Accounting, Finance, or Business helpful 1 or more years' experience in full lifecycle Accounts Receivable High attention to detail and the ability to meet strict deadlines and perform moderately complex account reconciliations Provide excellent customer service Experience with a financial accounting system is desired and knowledge of Sage Intacct is a plus Effective interpersonal, oral, and written communication skills required Professional at all times with the ability to partner effectively across functional areas and experience levels Flexible, able to work in a fluid environment with multiple on-going projects and deadlines Able to work independently and meet deadlines with minimal supervision Ability to follow existing procedures along with the flexibility and creativity to develop and help implement new ones Why Agility Recovery? Accounts Receivable duties include the processing of customer invoices, cash application, managing/participating in collections processing, and interpreting/processing subscription contracts within the accounting system. Each one of us contributes to making sure clients come first while maintaining a strong company culture. Agility Recovery is the premier provider of end-to-end business continuity solutions for organizations. The AR/ Collections Specialist will be responsible for managing aspects of Accounts Receivable, Cash application, and Collections. We are a company of people who want to make a difference in the world. Key Responsibilities and Functions: Contact past-due customer accounts to resolve delinquent payment issues and ensure the customer makes prompt payment Interpret Accounts Receivable Aging Reports and prioritize cash collection accordingly Partner with sales and account management teams to research and resolve billing discrepancies and disputes and process any resulting credit memos Process cash receipts ensuring accurate and timely application Prepare and email invoices, past-due notices, customer statements and request-for-payment letters for delinquent accounts Understand the full cycle of accounts receivable for contract subscription billing Make recommendations to improve quality of collection and invoicing procedures Build strong working relationships with customers, both internal and external Read subscription contracts, understand terms in order to support collection process Support external audits and other special projects as assigned Be an active team player throughout Agility to help meet company objectives Accountabilities and Performance Measures: Accountable for ensuring all Agility-owed funds are collected in a timely manner and properly documented Accountable for exhibiting superb customer service skills while talking with customers, vendors, etc.
Site Lead - Rochester, NY
Company: Diligent Robotics
Location: Other US Location
Posted Aug 09, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must love managing people, putting the customer first, and problem solving for this role. clinical operations, clinical research, clinical coordinator, healthcare project management)Customer service industry experienceSupervisory/Team Lead/Management experienceBenefits:Competitive salary and equity based on experience and contributionOpportunity to be part of our founding operations teamExperience working with some of the leading experts in roboticsPotential to radically change the future of healthcare We are an equal opportunity employer and value diversity at our company. You must live within a commutable distance of Rochester, NY to be considered. You will report directly to the regional team lead. This position is based at our Hospital Partner in Rochester, NY. The position offers a full-time salary $65,000 in addition to accrued PTO and benefits. What You’ll Be Doing/ResponsibilitiesEnsuring current robot delivery services are fully functional at all times by doing what it takes to keep the wheels turningManaging the day-to-day operations for a designated hospital by handling all administrative dutiesOnboarding, training, evaluating and retaining team membersDeveloping and researching new workflows and use cases to promote usageProblem solving as needed Scheduling shift coverage while managing time off requests and holidays; ensuring all shifts are covered at all timesAssigning tasks to team members and monitoring progressCreating desirable outcomes for company-wide OKRsPossessing a positive customer service-oriented attitudeReporting out issues/concerns/customer feedback to the Team LeadRelaying robot operation improvement opportunities to relevant outletsReinforcing pride in organizational success and overall vision and impact Overseeing team building activities on a quarterly basis (at a minimum)What You’ll NeedTo succeed in this role, it is critical that you can demonstrate:Effective Communication: for both onsite stakeholder discussions and team membersDelegation: you can properly assign tasks out to reliable team membersOrganization: always being well-informed on everything that is going onDependability: no action item, big or small, will fall through the cracksAdmirable work-ethic: you’re happy to be needed, even on nights and weekendsConflict-resolution skills: you handle team conflict quickly and in a fashion that maintains a pleasant working environmentIntegrity: instilling trust in your team and making sure that they trust youDecisiveness: at times you may need to make decisions on your own in the momentPreferred qualificationsApplicable operations experienceHealthcare experience ( i.e. You will act as a liaison between onsite robot operations and the Diligent product, growth, engineering, and operations teams. Professional technical training not required for this job, this is a customer service/operations/management position. This position is spent working in our partner hospital location(s). You will be the first call when any issues or questions arise.
Part Time - Clinical Robot Associate - Rochester, NY
Company: Diligent Robotics
Location: Other US Location
Posted Aug 09, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. hospitals) don’t shut down during the holidays and neither can our robotsWilling to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other stepsThe ideal candidate would be:Extraverted: you can strike up a conversation with anyone and everyone loves your presenceResponsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takesPassionate about healthcare and technology coming together to help peopleFormerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitalsPassionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorousWe are an equal opportunity employer and value diversity at our company. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.Your responsibilities will include:Monitoring and safely assisting mobile service robots in a hospital environment Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineersPrioritizing the customer experience, ensuring their expectations are always met or exceededCommunicating with hospital staff and, occasionally, the public regarding robot operationA good candidate would be, at minimum:A high school graduate or possess a GEDCustomer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needsAn excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messengerOrganized: you can juggle and make progress on multiple tasks simultaneouslySelf-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances requireAble to lift up to 40 poundsAble to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over timeWilling to work during significant holidays: you understand that our customers (i.e. This position is located in Rochester, NY and you must be local to be considered. The position pays $20/hr. This is not an engineering position and a background in robotics or engineering is not required. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.This is a part-time, entry-level role at Diligent Robotics and will average 3 8-hour shifts per week. As part of the founding team, you will help design and implement processes as the organization scales. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Clinical Robot Associate - Part Time (3 8-Hour Shifts per week) - Rochester, NYWe envision a future powered by robots that work seamlessly with human teams.
Technical Support Specialist - Robotics - Rochester, NY
Company: Diligent Robotics
Location: Other US Location
Posted Aug 09, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. hospitals) don’t shut down during the holidays and neither can our robots.Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, and a drug screen, among other steps.A safe driver: you will be responsible for transporting equipment from remote locations to onsite deployments.The ideal candidate would be:Responsive and responsible, especially when working remotely: you commit to deadlines, err on the side of over-communication, and understand the challenges of remote work.Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes to get data for product analysis.Vigilant about the details: you notice when a checklist item is left unchecked and it gnaws at you until it’s done. Passionate about healthcare and technology coming together to help peopleA video game enthusiast: you will leverage your off-duty skills to become an expert at teleoperating the robot, when necessary.A budding techy: you are the go-to among friends for fixing their technical problems. Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals.Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous.Benefits:Competitive salary and equity based on experience and contributionOpportunity to be part of our founding operations teamExperience working with some of the leading experts in roboticsPotential to radically change the future of healthcare We are an equal opportunity employer and value diversity at our company. hospitals) are open 24/7, that our robots must be running smoothly all the time, and that your schedule may shift as customer needs change over time.Willing to work during significant holidays: you understand that our customers (i.e. If you have ever been an outstanding customer service representative at a cell phone or electronics store toggling between helping busy customers with their technical needs, you may be a great fit for the role.Your responsibilities will include:Monitoring and safely operating mobile service robots in a hospital environment (you will be onsite at various hospitals).Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers.Prioritizing the customer experience, ensuring their expectations are always met or exceeded.Deploying hardware and software updates with remote engineering instructions and support.Communicating with hospital staff and, occasionally, the public regarding robot operation.Contributing to core development by solving bugs, improving robot robustness, and building the next generation of teleoperation tools.A good candidate would be, at minimum:An Associates degree holder or possess equivalent experience. Comfortable with software development and deployment cycles: you can report issues and can quickly learn to use new software.An excellent written and verbal communicator: you convey information to internal and external stakeholders in an organized and easily parsable manner through emails, bug reports, and in-person meetingsCustomer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs.Organized: you can juggle and make progress on multiple tasks simultaneously.Self-sufficient and whip-smart: you get things done, learn what you don’t know, and can make data-driven decisions independently, as circumstances require. Able to lift up to 40 pounds: you are unfazed by the need to transport robot equipment on an occasional basisFlexible and willing to work different shift hours, including early mornings, nights, and weekends: you understand that our customers (i.e. This position is located in Rochester, NY and you must be local to be considered.This is not an engineering position and a background in robotics or engineering is not required. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Technical Support Specialists will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.This is a full-time entry level role at Diligent Robotics. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while operating a cutting-edge fleet of robots. You will help design and implement processes as the organization scales. Technical Support Specialist - Robotics - Rochester, NYWe envision a future powered by robots that work seamlessly with human teams.