Jobs at Beyond Finance
459,257 open positions
Bilingual Inside Sales Representative (Remote)
Company: Beyond Finance
Location: Remote
Posted Mar 15, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><span><strong datastringifytype=bold><em datastringifytype=italic>This role requires you to work 1 weekend day either Sat or Sun We do not offer a MF Shift<em><strong><span><p> <p><span>As a Sales Representative you will consult with prospective customers about debt consolidation options to help pay off their consumer debt and get them started on the path toward financial freedom You will foster trust by educating them on our program using a consultative approach This is a fulltime role 40hrsweek that requires weekend availability<span><p> <p><strong>In this role you will<strong><p> <ul><li><span>Assess a customers financial situation and guide them toward the option that best resolves their challenges<span><li> <li><span>Perform sales by utilizing consultative sales scripting<span><li> <li><span>Educate clients on a variety of financial solutions available to manage their debt<span><li> <li><span>Manage personal lead pipeline to maximize efficiency and productivity<span><li> <li><span>Diligently update all lead file notes phases and statuses in the CRM<span><li> <li><span>Ensure all sales transactions adhere to compliance standards<span><li> <ul><p><strong>What Were Looking For<strong><p> <ul><li><span>Bilingual Spanish Required <span><li> <li><span>You are selfmotivated and highly driven<span><li> <li><span>Success in exceeding goals in a fastpaced sales environment<span><li> <li><span>Sees challenges as opportunities Sees objections as buying questions<span><li> <li><span>Sales experience preferred but not required<span><li> <li><span>Financial Services experience is a plus<span><li> <li><span>Strong written verbal amp oral communication skills<span><li> <ul><p><strong>What You Can Expect <strong><p> <ul><li><span>Extensive handson sales training that sets you up for success<span><li> <li><span>A typical day consists of making and answering inbound and outbound calls in a highvolume setting<span><li> <li><span>There is no cold calling at Beyond Finance All prospective customers have requested debt consolidation solutions<span><li> <li><span>Base Pay with uncapped monthly commission<span><li> <ul><div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
Senior Software Engineer, Loan
Company: Possible Finance
Location: Remote
Posted Mar 11, 2024
<div> <p><span>Were on a mission to end the debt cycleand help our customers and their communities unlock economic mobility for generations to come <strong>Join the team thats making our goal a reality <strong>At Possible were building a new type of consumer finance company One that helps our customers stay out of debt rather than profits from them staying in it As a Public Benefit Corporation our mission and responsibility are to help communities unlock economic mobilitywith affordable credit products designed to improve financial health<span><p> <p><span>Founded in 2017 our lead VCs are Canvas and Union Square Ventures We are a fully distributed company with a global workforce We have over 100000 reviews on the App Store with a 48 star average rating Just as we are committed to building a new type of consumer finance company we are equally dedicated to the employee experience<span><p> <div> <p><strong>The Role<strong><p> <p>Join the Loan Team to grow the Possible Loan product and business You will collaborate across the company to find the best solutions for launching into new states improving cash collection reducing delinquency rates and helping to find other ways to expand on the success of our revolutionary lending product You will scale and increase reliability for our payment solutions to match our unprecedented growth You will create high availability and transaction consumer financial solutions<p> <p><strong>Responsibilities<strong><p> <ul><li>Work closely with product managers designers and other business owners throughout the entire software lifecycle from feature ideation to measuring and reporting on customer impact after releases<li> <li>Architect design code and maintain components for the Loan product as well as cloud infrastructure for those components<li> <li>Deliver and maintain highly available and scalable services in production<li> <li>Mentor other engineers foster and grow an engineering culture of introspection and continuous improvement<li> <li>Investigate and drive customer issues to resolution<li> <li>Play a key role when it comes to driving underlying metrics and outcomes for the Possible Loan product<li> <ul><p><strong>Requirements<strong><p> <ul><li>Bachelors Degree in Computer Science or related field<li> <li>6+ years of programming experience on a modern technology stack<li> <li>Experience designing and implementing systems that support hundredsthousands or more of concurrent users<li> <li>Strong knowledge of Java 11+collections multithreading JVM memory model etc SpringBoot<li> <li>Experience shipping highly available and reliable customercentric software solutions with a preference for experiences with payments 3rd party integrations onboarding and optimizations to scale a successful financial product<li> <ul><p>Learn more about us being a Public Benefit Company<p> <div> <p><span><strong>What we offer<strong><span><p> <p><span>Possible Finance is on a mission to help communities break the debt cycle and unlock economic mobility for generations to come With the backing of our venture investors Union Square Ventures Canvas Ventures Euclidean Capital Unlock Venture Partners a loyal following of hundreds of thousands of customers and a fantastic team were unwavering in our fight for financial fairness As one of only a few fintech Public Benefit Corporations weve baked our dual commitment to building a profitable and socially impactful company right into our charter we only succeed when our customers do too If youd like to help us ship financial products that protect consumers from predatory lending practices and promote financial health give us a shout<span><p> <p><span>Our fully distributed multicultural team is located across North America<em datastringifytype=italic> <em>Latin America Asia and Africa Our synchronous coordination hours are between 9 am and 3 pm Pacific Time<span><p> <p><span><strong>Privacy Policy<strong><span><p> <p><span>To learn more please visit our Privacy Policy page<span><p> <div>
Technical Program Manager
Company: Beyond Identity
Location: New York City, NY
Posted Mar 13, 2024
<p><strong>The Opportunity<strong><p> <p>As a Technical Program Manager at Beyond Identity you will be integral to the success of our mission to protect the worlds access to digital assets A few key Beyond Identitys core values are drive teamwork and curiosity A successful candidate who has these values will find an exciting fastpast challenging environment in which they can refine their skills grow professionally help change the security landscape and have a ton of fun<p> <p>You will work with key stakeholders across the organization to ensure delivery of key initiatives help define success metrics and evangelize and develop leanagile behaviors The candidate will be results oriented passionate about the improvement of the user experience and a critical and strategic thinker The candidate will be highly organized will have an ability to multitask and meet aggressive deadlines and will be a teamplayer and teambuilder who will be able to make meaningful and longlasting connections with others<p> <p>This position is hybrid and requires a regular presence at our New York City office a few days each week<p> <p><strong>Responsibilities<strong><p> <ul><li>Enable agile teams to achieve a high level of performance and quality holding teams accountable for their work removing obstacles and mentoring less experienced team members<li> <li>Define project schedules and scope while balancing with timely and regular value deliveries and organizing and leading working and project status meetings<li> <li>Define clear agile project reporting metrics that can be used to build realistic timelines and assess the continuous health of agile delivery streams<li> <li>Support the product owner in managing communications with stakeholders managing customers expectations for deliverables and implementing an effective project governance system<li> <li>Facilitate the agile program processes and their execution escalate impediments manage risk and help drive programlevel continuous improvement<li> <li>Provide handson guidance and training to individual teams and verticals on technical practices and all aspects of AgileLean including planning and estimation daily meetings team collaboration tracking progress and retrospectives<li> <ul><p><strong>Requirements<strong><p> <ul><li>BA or BS or equivalent experience is required<li> <li>5+ yrs of demonstrated experience using relevant agile planning tools to build data driven project plans and process improvement initiatives <li> <li>5+ yrs of demonstrated experience using relevant Business Intelligence tools to support data driven initiatives <li> <li>Strong analytical planning and organizational skills with an ability to manage competing demands<li> <li>Outstanding organizational skills especially the ability to prioritize must be able to focus on the projects critical components and ignore unnecessary or distracting work<li> <li>Proven ability to lead software development projects and ensure objectives goals and commitments are met<li> <li>Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level You must be able to speak to both leadership about overall progress and to engineering teams about schedules and estimations<li> <li>A strong familiarity with various Agile and Scrum elements including Agile planning and Agile project management with Scrum<li> <li>Experience with SaaS and endpoint solutions<li> <ul><p><strong>Pluses<strong><p> <ul><li>PMP PMIACP CSM SA or equivalent certification preferred<li> <li>Experience deriving metrics release metrics agile metrics<li> <ul><p><strong>Perks at Beyond Identity<strong><p> <ul><li>Unlimited PTO plus 13 Paid Company Holidays<li> <li>Generous Medical Dental and Vision Plans <li> <li>HRA Account An additional $3500 for employee only or $6000 for employee and dependents per year to help offset some out of pocket expenses<li> <li>Paid Parental Leave <li> <li>401K Plan<li> <li>Convenient Office Locations if you prefer to go into an office New York and Dallas<li> <li>Fun Company Events<li> <li>Competitive Salary + Equity Compensation Packages<li> <li>Weekly company meetings led by our CEO promoting transparency and communicating company news<li> <ul><p><em datastringifytype=italic>Beyond Identity Inc is committed to fair and equitable compensation practices For Applicants in New York NY the salary range is $160K $185K per year + equity+benefits A candidates salary is determined by various factors including but not limited to relevant work experience skills and certifications The salary range may differ in other states<em><p> <div><b><em><span>Beyond Identity Inc is an equal opportunity employer We respect and seek to empower each individual and support the diverse cultures perspectives skills and experiences within our workforce<span><em><b><b><span>About Company<span><b> <p>Beyond Identity is revolutionizing digital access for organizations looking to improve protection against cyber attacks and deliver the highest levels of security for their workforces customers and developers Its suite of passwordless phishingresistant and Zero Trust Authentication solutions improves security and user experience The platform delivers continuous riskbased authentication incorporating security telemetry from the zero trust ecosystem to ensure only valid users and secure devices gain or maintain access to critical resources Organizations like Snowflake Cornell University and World Wide Technology rely on Beyond Identitys highly available cloudnative platform to thwart attacks and advance their zero trust strategies To learn more about Beyond Identitys FIDO2 certified multifactor authentication MFA solutions visit beyondidentitycom and stay connected with us on LinkedIn X and YouTube<p> <div>
Executive IT Support Specialist
Company: Exeter Finance
Location: Dallas-Fort Worth, TX
Posted Mar 10, 2024
Exeter Finance is dedicated to assisting customers in finding suitable financing for their vehicle purchases. The company values its employees, offering a supportive work environment. The Executive IT Support Specialist role involves providing high-level IT support to executives, managing VIP support queues, and collaborating with third-party support. The ideal candidate should have extensive experience in enterprise IT support, particularly with C-Suite executives, and proficiency in various operating systems and Microsoft technologies.
Business Systems Analyst II
Company: Exeter Finance
Location: Dallas-Fort Worth, TX
Posted Mar 10, 2024
Exeter Finance is dedicated to providing customers with suitable financing for their vehicle purchases, fostering strong relationships with both customers and dealer partners. The company values its employees, offering a positive work environment and opportunities for growth. The Business Systems Analyst II role involves understanding, analyzing, and documenting business requirements for corporate initiatives, collaborating with stakeholders, and facilitating the UAT process. The ideal candidate should have a Bachelor's degree, relevant work experience, and strong analytical and communication skills. Exeter Finance LLC is an Equal Opportunity Employer, offering competitive compensation packages based on individual qualifications.
Team Manager, Complaint Resolution - Remote
Company: Aqua Finance, Inc.
Location: Remote
Posted Mar 09, 2024
<p><strong>Team Manager Complaint Resolution Remote<strong> <p> <p>In compliance with the company policies and procedures the purpose of the Team Manager Complaint Resolution is to lead a high functioning Complaints Resolution team and provide an unmatched experience for our customers The Team Manager Complaint Resolution is responsible for leading the complaints management processes ensuring complaints are resolved accurately within set SLAs and reporting on complaint trends This role will also provide support to the Customer Experience team in the absence of a team manager <p> <p><strong>Essential Functions <strong> <p> <ul><li>Lead a high performing complaints resolution team to deliver exemplary customer experience<li> <li>Review assign and provide supervision of all complaint resolution activity to ensure compliance with regulatory requirements specific resolution procedures and in accordance with applicable laws<li> <li>Manage teams performance by tracking and analyzing improvement opportunities and effectively coaching the team as needed<li> <li>Track report and analyze SLA performance on a daily weekly and monthly basis to ensure complaints are closed within the set SLAs<li> <li>Execute maintain and enhance the complaint management program to ensure adequate processes are in place for identifying logging and managing complaints<li> <li>Complete ad hoc root cause investigation of complaints escalated to the executive team and regulatory bodies<li> <li>Coordinate with AVPCustomer Complaint Management on team performance complaints and resolution trends<li> <li>Collaborate with Dealer Oversight Sales Compliance and Legal teams to find agreeable resolutions for complaints and address complaints trends<li> <li>Lead dailyweeklymonthly meetings with crossfunctional teams to discuss emerging trends and tactical action plans<li> <li>Assist in the ongoing development and improvement of the Complaints Resolution group<li> <li>Ongoing training of current and new team members<li> <li>Monitor and manage day to day responsibilities of the Complaints Resolution team<li> <li>Support Team Manager Customer Experience with answers to complex customer questions requests concerns and complaints<li> <li>Answer incoming manager escalation calls<li> <li>Solve customer questions requests concerns and complaints<li> <li>Communicate effectively and professionally with customers and employees both written and verbally<li> <li>Perform other duties as assigned<li> <ul><p><strong>Required Education and Experience<strong> <p> <ul><li>High School Diploma or GED equivalent required<li> <li>Bachelors degree preferred<li> <li>5 years complaint resolution or accountsclaims investigation experience required<li> <li>3 years leadership experience in the financial industry preferred<li> <li>Bilingual English and Spanish candidates strongly preferred<li> <li>Ability and willingness to provide excellent customer service to resolve problems answer questions and manage difficult situations that arise<li> <li>Strong research and analytical skills with attention to detail<li> <li>Strong problemsolving skills with the ability to seek out and offer businessoriented and customeroriented solutions<li> <li>Ability to prioritize and manage multiple tasks with a high level of efficiency and flexibility<li> <li>Ability to use a computer fax or telephone application to manage large amounts of information including creating and editing simple databases systems and software by inputting data retrieving specific documents and creating reports to communicate information<li> <li>Proficient in the utilization of Microsoft Office Suite<li> <li>Attention to detail and accuracy required<li> <li>Excellent verbal and written communication skills required<li> <ul><p><strong>Physical Demands<strong> <p> <p>While performing the duties of this job the employee is frequently required to sit stand walk visualize talk hear and handle or touch objects or controls The employee may occasionally lift push or pull up to 20 pounds <p> <p>This position is an officebased position where you must be able to sit for long periods of time The employee will be working on a computer 90 of the time <p> <p>Salary Range <p> <p>$64168 $96241<p>
Genesys/Five9 Developer (Offshore)
Company: Beyond Finance
Location: Remote
Posted Mar 16, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><strong>About the Role <strong><p> <p>We are seeking a Five9 and Genesys Pure Cloud Engineer to support Beyond Finances ambitious growth You will provide strategic innovative and costeffective solutions to increase efficiency reliability and integration of our services and operations You will work daily in a semiautonomous environment where fast prototyping emerging technologies to solve industryrelated problems is the rule<p> <p><strong>What Youll Do <strong><p> <p>Five9 and Genesys Engineer will<p> <ul><li>Manage multiple cloud call center solutions agent configuration campaigns queues skills etc<li> <li>Drive VOIP QoS delivery for outbound and Inbound interactions to maximize agent productivity meeting business KPIs<li> <li>Maintain Call Center Technology operational support meeting SLAs and projects deadlines<li> <li>Manage recordings reporting and other auxiliary call center applications<li> <li>Provide configurations and programming for the system as needed working with various internal and external technical teams<li> <li>Work within multivendor environment on escalation of issues and driving those escalation to resolutions<li> <li>Real time troubleshooting of Five9 and Genesys but not limited to these two dialer application and telephony functionality<li> <li>Trend analysis to guide business in dialer optimization Call back rates answer rates RPC achievement<li> <li>Work with developers on reporting API integration 3rd party app integration including Salesforce<li> <li>Troubleshooting IVR call flow telephony call quality functionality and usability verification<li> <ul><p><strong>Required Experience <strong><p> <ul><li>Five9 and Genesys pureCloud Computer Telephony Integration CTI web services API<li> <li>Configuration Reporting Statistical Web Services API<li> <li>Analytical ability to understand the issues trend and proactive issues resolution<li> <li>Experience with Five9 and Genesys connectors to provide real time data access during a call<li> <li>Experience with PrePackaged CRM Integrations such as <ul><li>Salesforce<li> <ul><li> <li>More than two years of experience in a Five9 and Genesys AdministratorEngineer Role<li> <li>Knowledge of out of the box reports for Queues Agents Interactions Campaigns IVR Scripting List Reports Contacts Do Not Call Worksheets and custom report creation<li> <ul><p><strong>Requirements<strong><p> <ul><li>2+ years of experience in a Genesys and Five9 Operation support<li> <li>Bachelors degree in engineering or related field preferred<li> <li>Five9 andor Genesys Admin Certifications<li> <li>Be able to provide support on evenings and weekends US hours<li> <ul><div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
Inside Sales Representative
Company: Beyond Finance
Location: Remote
Posted Mar 15, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><strong>Career Description<strong><p> <p><span>Sales Representatives engage prospective consumers who have requested information regarding debt consolidation options Sales Representatives help clients get started on the path towards financial freedom Our Representatives assess a clients financial situation and provide a tailored debt consolidation option We are committed to providing impeccable service and helping our clients achieve their financial goals<span><p> <p><strong>About The Role<strong><p> <ul><li><span>There is no cold calling at Beyond Finance All prospective customers have requested debt consolidation solutions<span><li> <li><span>You will assess a customers financial situation and guide them toward the option that best resolves their challenges<span><li> <li><span>Youll be expected to quickly build rapport and establish trust with prospective clients<span><li> <li><span>Ensure all sales transactions adhere to compliance standards<span><li> <li><span>Continuously support and contribute to our energetic team of business development enthusiasts<span><li> <li><span>Base Pay with uncapped monthly commission<span><li> <ul><p><strong>What Were Looking For<strong><p> <ul><li><span>Motivated individual with an entrepreneurial spirit <span><li> <li><span>Success exceeding goals in a fastpaced sales environment<span><li> <li><span>Sees challenges as opportunities Sees objections as buying questions<span><li> <li><span>Sale experience preferred but not required<span><li> <li><span>Financial Services experience is a plus<span><li> <li><span>Strong written verbal amp oral communication skills<span><li> <ul><div> <div> <div> <p>The base salary range represents the anticipated salary range for this position The actual base salary offered within the range will depend on numerous factors including the individuals skills experience performance and the location where work is performed In addition to base salary this position qualifies for commission Sales Agents earn a monthly commission based on the amount of debt enrolled subject to the terms outlined in the companys commission plan Fulltime employees hired into this position are eligible for health care benefits shown on our company careers page<p> <div> <p>Base Salary Range<p> <p><span>$15<span><span><span><span>$1815 USD<span><p> <div> <div> <div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
Customer Service Representative
Company: Beyond Finance
Location: Remote
Posted Mar 14, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><strong>About The Role<strong><p> <p><span>Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finances financial hardship programs They are Beyonds caring voice to the client and guide them from enrollment through graduation Our Customer Service Representative possesses a secondtonone work ethic and an upbeat positive and passionate attitude about customer service By responding promptly to client requests and possessing an acute awareness that allows them to anticipate the clients needs and exceed expectations our Client Success Department is critical to the success of helping maintain Beyonds white glove service standard <span><p> <p><span>As a Customer Service Representative you will complete a four week training program to become an expert in Beyonds financial hardship programs After you successfully complete training you will be responsible for providing superior customer service and a positive experience to our clients The Client Success Specialist role is a remote position <span><p> <p><em><strong>Our call center is open 7 days a week The hours are MF 1030am1000pm CST and SatSun 830am800pm CST The ability to work weekends and evenings is required<strong><em><p> <p><strong>What Youll Do<strong><p> <ul><li><span>Above all else provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests anticipating unstated needs and educating them on our programs in a remote call center environment<span><li> <li><span>Proactively identify analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship<span><li> <li><span>Exhibit strong writtenverbal communication skills excel at customer interaction and deliver practical solutions <span><li> <li><span>Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner<span><li> <li><span>Work independently and with a team to drive retention of clients through bolstering product knowledge and providing bestinclass service at all times<span><li> <li><span>Operate navigate and troubleshoot a desktop computer to obtain and extract information research through multiple computer programssystems simultaneously and document information activities and changes in the CRM database Client Relationship Management System for client accounts <span><span>Apply various troubleshooting techniques to resolve complicated technical or configuration issues<span><li> <li><span>Continuously learn interpret and utilize company and industry knowledge practices and procedures to deliver accurate and uptodate solutions<span><li> <li><span> Meet and exceed client centric performance expectations focused around quality of service and efficiency<span><li> <li><span>Engage with feedback to leader and team to collaborate and streamline workflows<span><li> <ul><p><strong>What We Look For<strong><p> <ul><li><span>Bachelors Degree preferred<span><li> <li><span>Bilingual Spanish preferred not required <span><li> <li><span>Strong technical aptitude and ability to learn and navigate complex systems<span><li> <li><span>Excellent communication skills written verbal and listening<span><li> <li><span>You operate with understanding active listening patience empathy and kindness to customers<span><li> <li><span>Strong interpersonal skills and can independently handle routine and complex client inquiries<span><li> <li><span>Have a peoplefocused approach and solution mindset youre an effective problem solver<span><li> <li><span>Effective at time management planning amp organizing tasks <span><li> <li><span>Ability to work from home in a distraction free environment<span><li> <li><span>Reliable High Speed Internet connection<span><li> <ul><p><span>INDRM1<span><p> <div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
Senior Software Engineer 1 (Latin America)
Company: Beyond
Location: Remote
Posted Mar 11, 2024
<div> <p>Beyond is the global leader in revenue management helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals Since pioneering dynamic pricing for the vacation rental market a decade ago Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of 40 Our unparalleled access to and analysis of realtime data for the vacation rental industry powers our ability to drive revenue maximize profitability and save time for hosts and property managers around the world<p> <div> <p>Its with that in mind that Beyond is looking to add a Senior Backend Engineer to our team Reporting to the Engineering Manager you will have the opportunity to build the next evolution of our SaaSbased product as well as work on new products Because you will be working with a successful team that is completely remote excellent coding and communication skills are key This is a great opportunity for someone to work closely with the entire product life cycle from concept to gotomarket If you enjoy rolling up your sleeves and jumping in then read on<p> <p>Our Engineering team believes in<p> <ul><li><strong>Reducing scope<strong> The best way to control progress and test hypotheses is to prevent scope creep<li> <li><strong>Shipping early<strong> The best way to learn early is to ship early No need to be perfect<li> <li><strong>Iterating and improving<strong> Once we get the feedback we need we iterate and improve<li> <li><strong>Taking ownership<strong> The code we ship is our responsibility as we know it best<li> <li><strong>Delivering value<strong> By focusing on providing the best customer experience we improve acquisition and retention and drive revenue<li> <ul><p>Before reading further<p> <p>Beyond is passionate about diversity and cultivating our teams potential If youre hungry for a good opportunity but dont meet every point in this job description please apply anyway<p> <p>As our Senior Software Engineer 1 youll be responsible for<p> <ul><li>Collaborating with your peers from product design and engineering on a crossfunctional outcomebased team to craft and deliver on OKRs<li> <li>Helping drive your team through large projects autonomously while continuously assessing and communicating progress and iterating on solutions<li> <li>Collaborating and recommending architectural solutions while understanding and explaining tradeoffs around time to market structural and functional quality security maintainability resources and scope<li> <li>Supporting and maintaining the existing code baseline and products<li> <li>Exercising and improving Beyonds engineering practices such as refactoring pairing code reviews collective code ownership containers IaC CICD observability<li> <ul><p>So what kind of person are we looking for in this role The person who will be successful in this role will be <p> <ul><li><strong>Curious<strong> You are driven to understand how things work or why they dont You are interested in finding out how your work impacts our customers and the world they live in<li> <li><strong>Collaborative<strong> You enjoy exploring and committing as a team you welcome others ideas and you value teamwork and team decisionmaking over being right and having things going your way<li> <li><strong>Resultoriented<strong> You manage the tradeoffs between speed and quality and are able to find the right balance You would rather ship measure learn and iterate rather than code the perfect component on the first try<li> <li><strong>Resilient<strong> You can adapt and roll up your sleeves to help others You operate at a stable pace with visibility most of the time and you are ready to embrace change when it happens<li> <ul><p>Now that weve told you what the job looks like here are the qualifications were looking for in a candidate<p> <ul><li>5+ years of experience building services in a multitenant SaaS environment<li> <li>Expertise in Python Django SQL Postgres<li> <li>A predisposition for a fastpaced environment where we put an emphasis on delivering value for our customers while learning growing and experimenting<li> <ul><p>So what can you expect after you apply Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role you will<p> <ul><li>Have a video conversation with someone on our Recruiting team This is a highlevel conversation about your experience and interest but also an opportunity for you to learn more about us<li> <li> <li> <ul><div> <p><strong>Company Values<strong><p> <p>We are serious about our core values We Care We Are On the Same Team We Inspire Trust We Go Beyond We Ship It Were Curious If those resonate with you and youre ready to work with a team that lives and breathes those values we want to hear from you <p> <p><br ><strong>Benefits<strong><p> <p>Beyond offers a wide variety of benefits like stock options unlimited PTO private health insurance and more You can learn more about our benefits by visiting our careers site<p> <p><strong>We Care about Diversity Equity and Inclusion<strong><p> <p>Beyond is committed to building a workplace that attracts humans of all genders ethnicities backgrounds statuses and lifestyles At our core we care about our people and encourage every employee partner and applicant to share their whole self with us We are respectful of and empathetic towards different viewpoints and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team Whoever you are you can Belong Beyond<p> <p><br ><p><p>Please review our GDPR Statement here <p> <div>
Marketing Operations Coordinator
Company: Beyond Finance
Location: Chicago, IL
Posted Mar 09, 2024
Beyond Finance is seeking a Marketing Operations Coordinator to support their marketing team's growth and strategic objectives. The role involves streamlining partner onboarding, optimizing processes, and leveraging technology. The ideal candidate should have 1-3 years of marketing or operations experience, CRM experience with Salesforce, and excellent organizational and communication skills. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for professional growth.
Bilingual Customer Service Representative
Company: Beyond Finance
Location: Remote
Posted Mar 13, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><strong>About The Role<strong><p> <p><span>Our Customer Service Representatives CSR serve as the primary point of contact for clients enrolled in Beyond Finances financial hardship programs They are Beyonds voice to the client and provide the connection between our Sales and Operations teams Our CSRs possess a secondtonone work ethic and an upbeat positive and passionate attitude about customer service By responding promptly to client requests and possessing an acute awareness that allows them to anticipate the clients needs and exceed expectations our Client Success Department is critical to the success of helping maintain Beyonds exemplary customer brand <span><p> <p><span>As a Customer Service Representative you will complete a 4 week training program to become an expert in Beyonds financial hardship programs After you successfully complete training you will be responsible for providing superior customer service and a positive experience to our clients The Client Success Representative role is a remote position <span><p> <p><em><strong>Our call center is open 7 days a week The hours are MF 1030am1000pm CST and SatSun 830am800pm CST The ability to work weekends and evenings is required<strong><em><p> <p><strong>What Youll Do<strong><p> <ul><li><span>Above all else provide a bestinclass customer service experience over the phone by responding to client requests anticipating unstated needs and educating them on our programs<span><li> <li><span>Through demonstrated effective listening analyze client problems and provide information and solutions in a timely and efficient manner<span><li> <li><span>Employs strong interpersonal skills to handle difficult calls courteously and professionally<span><li> <li><span>Thoroughly documents request outcomes for accurate tracking and analysis<span><li> <li><span>Work efficiently and effectively to independently resolve client requests both as a team and independently<span><li> <li><span>Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner<span><li> <li><span>Operates a desktop computer to obtain and extract information documents information activities and changes in the CRM database Client Relationship Management System for client accounts<span><li> <li><span>Utilizes appropriate resource materials to effectively and accurately interpret respond and resolve client inquiries and problems<span><li> <li><span>Handle a high volume of clients in a work from home call center environment<span><li> <ul><p><strong>What We Look For<strong><p> <ul><li><span>12 years in sales or customer service Contact andor Call Center background a bonus<span><li> <li><span>Bachelors Degree preferred<span><li> <li><span>Bilingual Spanish Required<span><li> <li><span>Technical proficiency with Client Relationship Management system CRM<span><li> <li><span>Strong customer service orientation<span><li> <li><span>Strong communicator Includes listening verbal amp written communication <span><span>c<span><span>ourteous and professional active listening skills is a must <span><li> <li><span>Effective problem solver<span><li> <li><span>Effective at time management planning amp organizing tasks and time <span><li> <li><span>Ability to understand and empathize with customer issues<span><li> <li><span>Ability to work from home in a distraction free environment<span><li> <li><span>Reliable High Speed Internet connection<span><li> <ul><p><span>INDRM1<span><p> <div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>