Jobs at Bottomline Technologies
361,793 open positions
Bottomline Technologies, headquartered in Atlanta, is a global leader in payment processing and digital banking solutions, delivering secure, cloud-based platforms for banks, credit unions, and fintech companies.
The company hires software engineers, data scientists, product managers, UX designers, and DevOps specialists. Candidates can expect a collaborative culture, emphasis on innovation, and opportunities to work on scaling payment infrastructures across 100+ markets.
Job Transparency’s listings provide real-time salary ranges, employee sentiment scores, and benefits breakdowns, allowing candidates to benchmark offers against industry standards and assess company culture before applying.
Sr Backend Software Engineer - AWS, REST API, DevOps
Company: Mavensoft Technologies
Location: Portland, OR
Posted Sep 18, 2023
Scrum / Kanban experience required - Design thinking preferred Duties: Lead back-end feature/solution delivery with diverse team members Deliver solutions using scalable, resilient, cloud-native patterns Collaborate with cross-functional teams, including front-end developers, product managers, and DevOps engineers, to define API requirements and translate them into technical specifications Create High Level and Low Level Designs to review with architects, principal engineers, and other leads for alignment Design, develop, deploy, and maintain RESTful APIs and microservices on AWS, using technologies such as AWS Lambda, API Gateway, DynamoDB, RDS, and more. Deliver well-documented and well-tested code, as well as conduct and approve code via peer reviews Optimize API performance, responsiveness, and scalability to support growing user demands and traffic spikes Implement authentication and authorization mechanisms to ensure data security and access control Partner in the design and development of a technical solution that meets the needs of the business and aligns with architectural and quality standards Independently identify, define, directs, and/or performs analysis to resolve complex issues and greenfield design Actively contribute to the company's technical documentation, sharing knowledge and promoting best practices Responsibilities Include: Participate in the design and development of a technical solutions Ensure the effective and quality performance of assigned components Ensure knowledge sharing within the team and across teams Deliver functional, reliable, secure, well tested, and performant code Email your resume to: [email protected] To learn more about Mavensoft visit us online at http://www.mavensoft.com/ Work with tools and frameworks to insure the security, reliability, and maintainability of our cloud container platform, with a good understanding of distributed systems Utilize continuous delivery (CI/CD) patterns and software-defined infrastructure in a DevOps and micro-services focused organization, automate deployment pipelines, and manage infrastructure as code using tools like CloudFormation or Terraform. Diverse and deep experience in data management, Template technologies, micro- services, RESTful API design principles such as versioning, pagination, error handling, and authentication Advanced working knowledge with NoSQL data stores such as DynamoDB and optional Graph DB, and other AWS services such as Lambda, API Gateway, DynamoDB, RDS, SQS, SNS, etc. Experience with observability tools such as New Relic, SignalFx, and Splunk Familiarity with serverless architecture and event-driven programming Experience working in a large-scale agile environment Knowledge of various continuous delivery patterns & CI/CD pipelines, version control systems (e.g., Git), and automated testing frameworks Strong problem-solving skills, an innovative mindset, and a proactive approach to challenges Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders Experience working in an Agile development environment. Role: Sr. Back-End Developer -Python, AWS, Node.JS, APIs Duration: 6 Months (Contract) W2 Location: Beaverton, OR (100% Remote) Key Skills: AWS, Python, Typescript, Node.js, Java, APIs, Kafka Streams, NoSQL, RESTful, Skills / Qualifications: Bachelor's degree in Computer Science or Engineering, Information Systems, or similar field or combination of relevant professional experience, education, and training 4+ years of deep experience in deployments/developments in the public cloud infrastructure (AWS preferred: DynamoDB, S3, lambdas, open search, typescript, Python, Node.js, Java, APIs, Kafka Streams, Security groups etc.)
Talent Acquisition Coordinator
Company: Mavensoft Technologies
Location: Portland, OR
Posted Sep 18, 2023
Collects and files documentation, including job descriptions, requisitions, assessment results and hiring matrices. Responsibilities: Recruitment Support Under direction, schedules candidate assessments and interviews. Customer Service Responds to routine questions from candidates regarding drug tests, interviews, and the application process. Answering candidate and hiring manager questions Entering sensitive data to hire employees into necessary systems. Administrative Support Responds to recruiter requests for support in scheduling meetings, filing documents, and preparing for presentations and meetings. Job Duties: The bulk of the support is scheduling interviews both over the phone and email. Education requirements: High school diploma or equivalent Experience Typically two or more years in human resources, customer service or related field. Working on an I-9 audit. Enters information into talent acquisition system or electronic record-keeping system as appropriate. Supporting the new hire onboarding program "Power Forward" with communications and on-site support 1-3 times a month.
Business Analyst Sr
Company: Mavensoft Technologies
Location: Hartford, CT
Posted Sep 16, 2023
Must possess excellent communication, organizational, and facilitation skills, and attention to detail. Must have proficiency in Microsoft Word, PowerPoint, Microsoft Excel, SharePoint and Outlook. • Excellent communication, presentation, collaboration, writing and interpersonal skills. Bachelor's degree in human resource management, education, communication, social work or related field, or equivalent work experience. • Must be very organized, proactive, self-motivated and self-directed, and able to perform with minimal supervision. Excellent understanding of adult learning and instructional design principles, best practices, and learning sciences particularly in the areas of training and facilitation methods. Experience with Connecticut's child welfare policies and practices, including federal CCWIS regulations and compliance, preferred. Assist with overseeing the vendor training deliverables. Assist with needs analysis, design, and development of training courses for agency staff. Experience with e-learning software (such as Articulate) and learning management systems (Saba) preferred.
Application Support Engineer, Enterprise Justice
Company: Tyler Technologies
Location: Dallas-Fort Worth, TX
Posted Sep 17, 2023
Qualifications BS/BA degree in related field or equivalent experience is required.Demonstrated knowledge of software development practices, computer science theory, and understanding of relevant technologies.Professional work experience with the following technologies:.Net / C (or similar high level language) - RequiredSQL Server 2005/2008 - RequiredAbility to write and execute Microsoft SQL scripts - RequiredVB Script, JavaScript, PHP, or similar scripting language - RequiredDHTML - DesiredXML/XSD/XSLT - DesiredVisual Basic 6 - DesiredWPF - DesiredAbility to work well both independently and within a team environment.Demonstrated ability to test or debug source code in reasonable time frames.Demonstrated basic understanding of product architecture and underlying technologies.Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service skills. Responsibilities Work with internal and external customers on resolving complex technical issues.Participate in diagnosing, analyzing and troubleshooting code, documenting and implementing functionally appropriate, technically sound, and well-integrated application systems.Assist Support Specialists, Implementation Specialists, and Project Managers in establishing issue priorities to ensure a timely and effective response and solution.Analyze and resolve customer issues, escalating to other departments as identified.Track and recognize knowledge opportunities to performs additional training as needed.Review business requirements documentationServe as escalation path for Technical Support Specialists, working on the most complex and/or urgent support incidents.Produce internal support documentation as needed.Perform other job-related duties and responsibilities as may be assigned from time to time. This position is focused on analyzing source code to troubleshoot software, data, or configuration problems within Tyler applications according to technical specifications and system designs. Description An Application Support Engineer provides advanced technical support for Tyler software products.
Incident Response Specialist
Company: Bottomline Technologies
Location: Hampton Roads, VA
Posted Sep 15, 2023
Incident Response Specialist Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.We are looking for an Incident Response Specialist to join our company in a remote capacity!The ITSM engineering team is responsible for creating and ensuring adherence to processes that govern production environments. to automate processes or report on data.Demonstrates strong commitment to personal learning and development.Proven experience in relative field and/or a degree in related technologiesHands on experience in core focusExcellent written and verbal communication skillsContributing to complex documentationAbility to breakdown complex processes and explain them to non-technical members of the team.Simplifies complex business problems to help engineering team conduct root cause analysis.Supports data gathering and assimilation to formulate a hypothesis and conducts an objective root cause analysis using a structured problem-solving approach.Meets specific skills outlined in job description for specific role.Education and Experience:Bachelor’s Degree in Information Technology, Project Management, or related field, or equivalent experience1 year of experience with using ITIL based processesYou’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.Start your LifeAtBottomlineLI-DNI We should seek to find the balance between streamlining processes for ease-of-use while keeping risk down for our customers.How You'll Contribute: Execute and improve ITSM processes related to Incident, Problem and Change ManagementUnderstands, follows, and contributes to the refinement of ITSM processes, and create/analyze reports.Work with Product teams to capture application user experience in SLIs/SLOsWork with stakeholders to ensure process adherence.Respond to escalations as part of an on-call rotation.Shows demonstrable ownership and follow-up of direction given.Consistently shows initiative and drives work independently.Offers creative, alternative approaches to current ways of doing things.Identifies and manages risks making effort to mitigate or raising appropriately for guidance.Proactively and consistently raises and reports on design deficiencies and product/operational/project risks.Relates effectively to people across all levels, including leaders, peers, and other team members.Skills That Will Make You Successful:Ability to communicate clearly with peers and leaders to convey complex problems in a simple manner, keep notes and report on events.Highly organized, ability to juggle tasks and prioritize appropriately.Solid understanding and experience with the use of Incident Tools (Jira, PowerBI, FireHydrant, Incident.IO, Grafana, etc.) They need to partner with other stakeholders to drive continual improvement within Bottomline.
Payroll Specialist
Company: Orbis Technologies, Inc.
Location: Baltimore, MD
Posted Sep 18, 2023
Contiem employs and promotes a highly talented and diverse workforce and environment, without regard to race, color, religion, gender, national origin, or any other protected class. Duties, responsibilities, and activities may change at any time, with or without notice. Job Benefits 3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.Free medical, dental, vision, life insurance and disability coverage.401(k) with 100% match of up to 4% of contributions and with immediate vesting.Commuting allowance for in-office positions.Tuition & Professional Membership Reimbursement.Employee Referral bonus. Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Preferred Skills & Qualifications: Any additional certifications, etc. Additional Duties: Facilitates audits by providing records and documentation to auditors.Identifies and recommends updates to payroll accounting software, systems, and procedures.Establish and maintain strong, collaborative relationships with colleagues.Foster an environment of strong ethics, morale, and teamwork.Assist with special projects and perform other duties as assigned. Essential Duties & Responsibilities: Process monthly payroll and related records for Exempt and Non-Exempt employees, which entails managing direct deposits, benefits withholding, payroll deductions, garnishments and levies, flexible spending accounts, federal and state payroll tax deposits and returns, new hire reports, federal payroll summaries, W-2s, wage, etc.Communicate with managers regarding timesheet approval, ensuring approvals are submitted on time and following up with any delinquent reporting.Ensure compliance with all applicable state and federal wage and hour laws.Responsible for corporate compliance with local, state, and federal regulations and filing local, state, and federal payroll tax returns.Oversee the registration of employers with federal, state, and local authorities for all withholding and unemployment compensation taxes.Additional functions may include managing state registrations for business and sales tax.Prepare and record payroll journal entries into the accounting system.Reconcile payroll tax reporting after each payroll cycle to ensure accurate remittance and filing of data that is sent to the tax service provider.Reconcile payroll accounts monthly, summarizing deductions and withholdings for reporting, researching, and responding to budget variances and/or reconciling item inquiries.Partner with the Corporate Accountant and HR to ensure rewards and benefits are accurately reported in the accounting system.Responsible for new employee onboarding, payroll set-up, terminations, and changes to pay rates. Experience and Skills Mandatory Requirements & Qualifications: U.S. citizenship.Bachelor's degree in Accounting is required.Minimum of 2-5 years of payroll and accounting experience.Experience with Paylocity a plus.Acumatica / JAMIS ERP systems knowledge is a plus.Proficiency in Microsoft Office, including Excel to include v-lookups, pivot tables, and formatting.Passion for excellent customer service for internal Team Members.Thorough understanding of Workers' Compensation coding and state audit requirements.Ability to maintain payroll information and the highest levels of confidentiality.Knowledge of benefits administration and its impact on payroll files.Experience processing multi-state payroll.Experience in reporting Payroll information to external agencies.Experience recording Journal Entries into accounting software and reconciling payroll data to the General Ledger.Solid knowledge of internal controls around the payroll function.Ability to create ad-hoc reporting in Excel and within a payroll system to reduce processing time.Strong analytical, mathematical, and critical thinking skills.Working knowledge of budgets, accounts, and basic accounting procedures.Excellent interpersonal, written, and verbal communication skills.Strong project management skills, with familiarity in managing multiple projects/activities in a dynamic, fast- paced environment.Working knowledge of general human resources principles and how they impact payroll procedures.Adaptability and flexibility. ** The Payroll Specialist will oversee and supervise the payroll functions of the organization, ensuring payroll is processed on time, accurately, and in compliance with government regulations.
Georgia Tech Career Fair - Fall 2023
Company: Tyler Technologies
Location: Atlanta, GA
Posted Sep 14, 2023
Responsibilities Participate in analyzing, designing, writing and testing code, documenting and implementing functionally appropriate, technically sound, and well-integrated application systems. Complexity: Demonstrate the ability to take increasingly difficult assignments and successfully implement it with little or no help from more senior resources.Demonstrate a high degree of skill, efficiency and be a leader to the less experienced development staff.Develop programs that are moderate to complex in nature, adhering to established departmental standards.Learn and implement new technologies and architectures within a reasonably quick timeframe while producing and testing high-quality software.Demonstrate strong knowledge of software development practices, concepts, and technologies obtained through formal training and work experience.Demonstrate strong knowledge of required programming languages.Demonstrate strong knowledge of the technical/business environment.Effectively partner, communicate and negotiate with business analyst, development and support groups in order to gather and communicate business requirements.Work on individual programs that are part of a much larger application.Adapt to changing products and technologies.Fix bugs in existing, often unfamiliar programs, under considerable time constraints.Manage and prioritize often conflicting tasks and interruptions so as to minimize their impact on the current deadlines and workload. This is completed in accordance with customer requirements and organizational methodologies and standards for new application development as well as existing system enhancements.Participate in new application development and existing system enhancements by coding system features according to system designs.Maintain existing application programs by fixing bugs or clearing up operational deficiencies in both previously released software and software slated for future release.Assure program, module and system integrity through thorough testing and adherence to company standards and procedures.Work through all phases of the software development life cycle, including research, design, analysis, requirements, implementation, test automation, and maintenance.Utilize new technologies and tools to modify products and provide integration with applications developed internally and externally.Prepare and modify program and system documentation.Provide guidance to less experienced team members to ensure knowledge transfer and training are successfully meeting department goals.Achieve departmental goals and timelines.Perform other duties as assigned. Description Are you looking to join a cohesive, team-oriented group of engineers who share your passion for building great software? We'd love to talk with you!!
.NET Senior Software Engineer - Payments
Company: Tyler Technologies
Location: Detroit, MI
Posted Sep 16, 2023
Excellent analytical abilities, communication, and interpersonal skills. Develop software systems with unit testing, validation procedures, and documentation. Qualifications Bachelor's degree in computer science or math, or comparable work experience. Utilize knowledge of Object-Oriented Programming, including design and best practices for development, testing and production of Enterprise products and services. Collaborate with business partners, and other technical staff to identify user requirements, assess available technologies, and recommend solution options. 3-5 years of software design and development experience with conventional technologies Experience with, or aptitude for .NET C coding Experience with working with the .NET/Core/framework highly desirable Experience with REST API patterns and designs desirable Demonstrated expertise with SQL databases and data modeling principles. KEY RESPONSIBILITIES Build out applications and infrastructure for the Tyler suite of products Full Stack web application development using Microsoft ASP.NET and C, Angular Typescript, HTML 5, CSS for UI Work in a collaborative fashion with product teams to bring tangible results to market Aid Technical Support and other departments for deployment and run-time issues as needed Contribute to the vision, concept, planning, architecture, design, usability, API, and documentation of Tyler products Contribute to the continuous improvement of the internal processes Assist with designing and implementing frameworks, micro-services, and general components for use by front-line Tyler products Design and Implement design specifications, products and features for Enterprise Software Facilitate code reviews Training Entry Level Software Developers Implement and maintain SQL databases and data modeling principles Develop and maintain knowledge of multiple applications, functional areas, technical skills and programming languages. Work in Agile Methodology and understand project management. Nice to have: Exposure to AWS cloud platform highly desirable Exposure to Docker / Containerization highly desirable Individual contributor that is responsible for participating in development, maintenance and enhancement of business applications.
Financial Analyst Intern
Company: KCF Technologies
Location: Other US Location
Posted Sep 15, 2023
No one will be denied opportunities or benefits, and no employment decisions will be made, on the basis of race, religion/creed, national origin, ancestry, sex, sexual orientation, gender, gender identity, age, disability that does not prohibit performance of essential job functions, protected veteran status, medical condition, marital status, pregnancy, genetic information, possession of a general education development certificate (“GED”) as compared to a high school diploma, or any other characteristic protected by applicable federal or state laws. We give you the autonomy to define how and where you do your best work! What to Expect: A rewarding, challenging, and unparalleled 10-week summer internship experience Professional & technical developmental learning opportunities An Intern "Summit" at HQ filled with in-person onboarding, networking, team meetings and team building activities1:1 Mentorship from an experienced KCF Ambassador Completion of a real-world impact statement project, presented to executive leadership at KCF Gain confidence in marketing yourself and your work Broaden your network of like-minded, driven individuals & sharpen your skillset alongside innovative leaders in your field Essential Functions:Work alongside and provide support to the Financial Planning & Analysis departmentCollect and analyze quantitative data to develop relevant analyses and reportsAssist with the preparation of financial presentations and ad-hoc requests from company leadershipPartner with the FP&A team to prepare complex financial models including evaluation of forecasting methods, trend and budget analysisProvide assistance and support to company personnel including Executives, Sales and OperationsOther duties as assigned by the supervisor and other KCF leadership staffQualifications: Currently enrolled in Finance, Accounting, or other related program as at least a 2nd year studentProficient with Microsoft Office, specifically Excel & PowerPointExcellent interpersonal communication and presentation skills, both verbal & writtenAbility to start an assignment or project from scratch and drive to completionWillingness to ask questions, take initiative and be resourceful and inventiveHighly motivated, self-starting, and independent thinking habits in a team environmentInsatiable thirst for learningHands-on experience with spreadsheets and financial reportsAccuracy and attention to detailExcellent time management skills with a proven ability to meet deadlineAt KCF Technologies, we are an Equal Opportunity Employer. The only things we require for employment, compensation, advancement and benefits are performance and a good team attitude. This 10-week, full-time paid program June 3 – August 9 will take place at our KCF Headquarters in-person, or remotely, depending on where home is for you. Where You Come In: KCF Technologies is seeking participants in many areas of study to contribute to our high-performing teams as part of the Future Innovators Internship Program. Core Values: Smarts: We are humbly aggressive lifelong learners. Grit: We are scrappy, proactive problem solvers who don’t stop until the job is done. Drive: We demonstrate an insatiable hunger to serve others. Responsibility: We do the right thing and contribute to the greater good. Autonomy: We own our work and define how we do it, while aligned with the greater mission. With our work from home, work from anywhere policy, the choice of where to work is yours.Our home base is our headquarters in State College, PA, but you will find KCF Teammates spread across 27 different U.S. States with our flexible remote model. KCF complies with applicable state and local laws governing nondiscrimination in employment in every location in which KCF has facilities. If our values resonate with you, please keep reading! If you’re an A-player who wants to be part of one of the most important companies revitalizing machine health across the world, KCF is the place for you.
SaaS Technical Support Engineer
Company: Agilent Technologies
Location: Washington DC
Posted Sep 16, 2023
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. All individuals, regardless of personal characteristics, are encouraged to apply. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. Our pay ranges are determined by role, level, and location. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Responsibilities: Develop a strong partnership across various Agilent Teams, such as our Support Operations Team, R&D, Customer Success, Product Marketing, etc.Creatively problem solve when difficult situations arise and help customers and internal teams resolve technical challenges.Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools.Create and update Knowledge Base materials dedicated towards operational efficiency.Share methodologies with Support Team, to enhance the quality and efficiency of customer support.Assist R&D and Product Teams with debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Escalate any issues in an appropriate and timely manner, to internal teams, management, and additional stakeholders, when required.Understand the follow-the-sun support model and provide consistent hand-offs to the next geography, based on urgency and severity of an issue.Be driven for excellence, speed, and accountability. LI-DT1 The US pay range for this full-time position is $30.08 - $47.00/hr, plus eligibility for bonus, stock and benefits. Qualifications Bachelor's or Master's Degree or equivalentPost-graduate, certification, and/or license may be required2+ years of professional experience in Technical Support and/or working with customers within a SaaS or enterprise software-related fieldYou must possess excellent critical thinking and communication skills, to deliver outstanding Customer SupportAbility to effectively prioritize and escalate customer issues as neededYou must have excellent analytical, problem-solving, and troubleshooting skillsAbility to multi-task and perform effectively in critical situationsYou must be comfortable interacting with all levels of customers and managementSelf-motivated and directed individual, with the ability to work independently and be a collaborative team memberAbility to work in a cross-functional work environment and can "get things done" in a fast-paced environmentUnderstanding of integration technologies, XML, APIs (GET, POST, PUT, etc) .Experience in front-end web tier (HTML, DHTML, JavaScript, CSS, etc). Additional details are available at: https://careers.agilent.com/locations/americas/united-states/ Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer.
Talent Acquisition Coordinator
Company: Mavensoft Technologies
Location: Portland, OR
Posted Sep 16, 2023
Collects and files documentation, including job descriptions, requisitions, assessment results and hiring matrices. Customer Service Responds to routine questions from candidates regarding drug tests, interviews, and the application process. Responsibilities: Recruitment Support Under direction, schedules candidate assessments and interviews. Education requirements: High school diploma or equivalent Experience Typically two or more years in human resources, customer service or related field. Administrative Support Responds to recruiter requests for support in scheduling meetings, filing documents, and preparing for presentations and meetings. Job Duties: The bulk of the support is scheduling interviews both over the phone and email. Answering candidate and hiring manager questions Entering sensitive data to hire employees into necessary systems. Email your resume to: [email protected] To learn more about Mavensoft visit us online at http://www.mavensoft.com/ Enters information into talent acquisition system or electronic record-keeping system as appropriate. This coordinator position will be a remote working environment.
SaaS Technical Support Engineer
Company: Agilent Technologies
Location: Washington DC
Posted Sep 16, 2023
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. All individuals, regardless of personal characteristics, are encouraged to apply. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. Our pay ranges are determined by role, level, and location. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Responsibilities: Develop a strong partnership across various Agilent Teams, such as our Support Operations Team, R&D, Customer Success, Product Marketing, etc.Creatively problem solve when difficult situations arise and help customers and internal teams resolve technical challenges.Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools.Create and update Knowledge Base materials dedicated towards operational efficiency.Share methodologies with Support Team, to enhance the quality and efficiency of customer support.Assist R&D and Product Teams with debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Escalate any issues in an appropriate and timely manner, to internal teams, management, and additional stakeholders, when required.Understand the follow-the-sun support model and provide consistent hand-offs to the next geography, based on urgency and severity of an issue.Be driven for excellence, speed, and accountability. LI-DT1 The US pay range for this full-time position is $30.08 - $47.00/hr, plus eligibility for bonus, stock and benefits. Qualifications Bachelor's or Master's Degree or equivalentPost-graduate, certification, and/or license may be required2+ years of professional experience in Technical Support and/or working with customers within a SaaS or enterprise software-related fieldYou must possess excellent critical thinking and communication skills, to deliver outstanding Customer SupportAbility to effectively prioritize and escalate customer issues as neededYou must have excellent analytical, problem-solving, and troubleshooting skillsAbility to multi-task and perform effectively in critical situationsYou must be comfortable interacting with all levels of customers and managementSelf-motivated and directed individual, with the ability to work independently and be a collaborative team memberAbility to work in a cross-functional work environment and can "get things done" in a fast-paced environmentUnderstanding of integration technologies, XML, APIs (GET, POST, PUT, etc) .Experience in front-end web tier (HTML, DHTML, JavaScript, CSS, etc). Additional details are available at: https://careers.agilent.com/locations/americas/united-states/ Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer.