Jobs at Braze
10,358 open positions
Support Engagement Lead
Company: Braze
Location: San Francisco, CA
Posted Jun 21, 2023
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Clients have the impression that you listen and understand their problems.You absolutely thrive in a highly collaborative role. You’re a true team player, knowing how to work and contribute in cross-team initiatives and focuses.Strong analytical skills regarding technical issuesExperience handling time-sensitive, pressure-intensive customer issuesStrong organizational skills with an ability to manage competing client demandsWorking knowledge of Case Management tools like Salesforce, Zendesk or similar ticketing systemTechnical knowledge on how to leverage APIs and write basic-level SQL queries, bonus points for experience working in Postman and Snowflake/SnowsightExperience using the Braze platformTechnical domain knowledge of one or more of the following: Mobile Development (Swift, Java, Kotlin), Kibana, Snowflake, Datadog, Email architecture and deliverabilityExperience with HTML, CSS, Ruby, Javascript, Java, or other programming languageFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $80,000 and $110,000/year with an expected On Target Earnings (OTE) between $90,000 and $125,000/year (including bonus or commission). You get a thrill from helping customers and you know that even though the job isn’t easy, you’re making a difference each and every day. You leave people with the impression that you are really listening to them, understand their problem, and you’re there to help. In 2022, Braze ranked 1 on Fortune’s Best Small and Medium Workplace in New York, 5 on Fortune’s Best Workplaces for Millennials in the US, and 11 on Fortune’s Best Medium Sized Workplace for Women in the UK. You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.WHAT YOU’LL DO The Support Engagement Lead is a member of the Global Technical Support team and is tasked with delivering a premium support service experience to customers. The Support Engagement Lead serves as the “main point of technical support interaction” for a customer and will act as the “technical advocate” for the customer during the entire contract period. You look for every opportunity to make things better and you’re all about the team. You’re naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too. Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)3-6 years of client-facing experience working in SaaS company with 2-3 years working in Technical Support and at least 1-2 years account management experienceYou have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
Engineering Manager, Intelligence
Company: Braze
Location: Chicago, IL
Posted Jun 23, 2023
None Found
Engineering Manager, Intelligence
Company: Braze
Location: New York City, NY
Posted Jun 23, 2023
None Found
Senior Software Engineer, In-App Messages
Company: Braze
Location: Austin, TX
Posted Jun 17, 2023
Braze is a leading customer engagement platform that powers interactions between consumers and brands. With over 1,300 employees, the company values curiosity, individuality, and tenacity. They are certified as a Great Place to Work and have been recognized as a Best Small and Medium Workplace, Best Workplaces for Millennials, and Best Medium Sized Workplace for Women. They are looking for a Senior Software Engineer to join their IAM team.
Senior Software Engineer, In-App Messages
Company: Braze
Location: Chicago, IL
Posted Jun 17, 2023
Braze is a leading customer engagement platform that powers interactions between consumers and brands. With over 1,300 employees, the company values curiosity, individuality, and tenacity. They are certified as a Great Place to Work and have been recognized as a Best Small and Medium Workplace, Best Workplaces for Millennials, and Best Medium Sized Workplace for Women. They are looking for a Senior Software Engineer to join their IAM team.
Senior Lifecycle Marketing Manager
Company: Braze
Location: New York City, NY
Posted Jun 28, 2023
None Found
Technical Support Specialist
Company: Braze
Location: San Francisco, CA
Posted Jun 29, 2023
None Found
Workplace Experience Receptionist
Company: Braze
Location: Chicago, IL
Posted Jun 21, 2023
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. In 2022, Braze ranked 1 on Fortune’s Best Small and Medium Workplace in New York, 5 on Fortune’s Best Workplaces for Millennials in the US, and 11 on Fortune’s Best Medium Sized Workplace for Women in the UK. You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.WHAT YOU’LL DOWe are looking for a Workplace Experience professional to ensure the successful daily reception operations of our Chicago office. This role will have a consistent pulse on the needs of our employees in Chicago and be comfortable changing course as global conditions and working environments evolve. Act as the primary point of contact for all reception needsMeeting and greeting visitors, ensuring they are dealt with in a professional and welcoming manner, ensuring whoever they are here to see are notified quicklyMaintain a tidy and well-organized reception areaProvide best-in-class customer service to all Braze employees, clients, partners, vendors, and visitors when they enter a Braze officeMonitor and respond to office access and guest registration tickets, maintaining a customer service mindset to ensure world-class support for Braze employeesAssist workplace site lead with all physical badge requestsBalance priorities to ensure urgent needs are being met and all tasks are being completed in a timely mannerSupport various workplace office requests and questionsServe as the secondary point of contact for the building team, providing seamless coordination between building personnel and Braze office accessSupport onsite events with office access, check-in, registration, etc. and work with local experience teams to assist in event execution and completionSupport workplace site lead with other ad-hoc tasks as required including but not limited to PTO coverage, operational needs, etc. WHO YOU ARE1-2 years of experience in a reception role; experience in customer service a plusSomeone who is confident, positive, and comfortable being in a highly visible role that will define the reputation of the Braze Workplace TeamPassion for best-in-class workplace experience and customer serviceA strong communicator with excellent grammatical skillsA sharp eye for detail and a sense of office prideData-driven with a mindset of continual improvementProactive and self-motivated with the ability to set own prioritiesA creative problem-solver, bringing innovative ideas and solutions to the tableAn awesome can-do attitude - no task is too big or too smallAbility to physically stand, bend, squat, and lift up to 25 to 30 poundsFamiliar with Mac computer and GSuiteFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $40,000 and $54,112/year with an expected On Target Earnings (OTE) between $44,000 and $60,125/year (including bonus or commission). This role sits on the People Team and will report to the Workplace Experience Site Lead. Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, and think objectively to continuously improve our employee experience. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. Braze is proudly certified as a Great Place to Work® in the U.S. and the UK.