Jobs at Braze
10,358 open positions
Senior Software Engineer, SMS/Chat
Company: Braze
Location: San Francisco, CA
Posted Aug 08, 2023
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. If that’s you, we’d love to hear from you!WHO YOU ARE5+ years of full-stack development experienceProfessional experience building distributed systems at scaleStrong understanding of distributed systems, data structures and algorithmsA self starter with great communication and organizational skillsPrior experience working in a team environmentBonus:Professional experience with any of: Ruby, Rails, MongoDB, PostgreSQL, Redis, Sidekiq, React, TypeScriptExperience with agile processesFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $170,000 and $184,000/year with an expected On Target Earnings (OTE) between $180,000 and $200,000/year (including bonus or commission). We greatly value colleagues who help make us better engineers and are excited, in turn, to learn from us. WhatsApp, on the other hand, is a new channel for us, so we’re working quickly to add new features to our initial launch product.As a senior engineer on the team, you will work with us to build out new features, improve performance, and provide guidance on key architectural decisions. For SMS, we’re already operating at a very high scale. We work on all of the sending, analytics, and subscription management parts of Braze's product, including a feature-rich dashboard that allows our customers to compose messages and and a highly parallelized platform for sending and processing messaging events. You will have the opportunity to tackle significant engineering challenges, such as architecting new iterations of critical components for our systems and optimizing our systems for resilience as they scale.
Engineering Manager, Intelligence
Company: Braze
Location: Chicago, IL
Posted Aug 05, 2023
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. You will manage the team and help to grow the organization, leading software engineering via architecture design, growing engineers, setting vision and goals, process and protocol, and hiring. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. As a part of this team, you'll have the opportunity to shape, maintain, and revolutionize our AI-powered products. These operations are essential for providing incisive analytics, facilitating autonomous decision-making, and delivering an industry-leading customer engagement tool.As a key contributor to our engineering leadership, you will be instrumental in enhancing key elements of our systems, while architecting for a large scale. This role presents formidable engineering challenges that call for a collaborative and cross-functional approach, necessitating close coordination with product and design teams. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOWe are in search of an Engineering Manager for our Intelligence Team, the group at the heart of Braze's AI/ML development.
Director, Global Workplace Experience
Company: Braze
Location: New York City, NY
Posted Aug 06, 2023
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. This leader will oversee a team of workplace professionals, responsible for new and renewal lease agreements and expansions, day-to-day site operations, security, general services contracts, plus financial analysis, insights and budgeting. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOWe are seeking an experienced, strategic, and relationship-driven Director of Global Workplace Experience responsible for managing the operations and environment of our global offices (Austin, Australia, Berlin, Chicago, Jakarta, London, New York, Paris, San Francisco, Singapore, & Tokyo.) You will have a consistent pulse on the needs of our employees and be comfortable changing course as global conditions and working environments evolve. As the Director, Global Workplace Experience & Operations you will:Own and manage processes, tools, policies, and playbooks related to global real estate, lease administration, project management (construction and design) and facilities managementBe a strategic partner to the business, focusing on long term planningBuild best in class physical security practiceTake a data-based approach to monitor and provide recommendations for optimal office space utilization as we scale including end-to-end project management of office relocations or expansionsOversee those who own vendor contracts, including maintenance, cleaning, catering, etc. Maintain a complex budget while ensuring cost-effectiveness Prioritize the security and wellness of our people with comprehensive safety programming Work with the wider People Team to coordinate internal events including office parties, company all hands, and industry meetupsLead with a vision for sustainability, always looking for greener and more sustainable solutions for our workspacesOversee a team that manages all facilities personnel, contractors, and vendorsWHO YOU AREYou have extensive knowledge of workplace experience or facilities management across multiple global officesExperience working with building management (union building experience a plus)Knowledge of costs and standards regarding environmental, safety, fire, and building code standardsPeople leadership experienceCan utilize data to inform decisionsA creative problem-solver, bringing innovative ideas and solutions to the tableA sharp eye for detail and a sense of office prideStrong project management skills, with the ability to juggle multiple agendas and unexpected obstacles, and prioritize what needs your attention first.A strong communicator, keeping teams and stakeholders informed and up to date. Able to think big-picture strategically while still keeping an eye on small detailsProactive and Self-motivated with the ability to set own priorities without supervision.Experienced at compiling and following strict budgetsFamiliar with Mac computer and GSuiteFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $150,000.00 - $170,000.00/year with an expected On Target Earnings (OTE) between $180,000.00 - $200,000.00/year (including bonus or commission). This role sits on the People Team, reporting to the Chief People Officer. Braze is a fast-paced and rapidly growing company that is looking for a self-starter and forward thinking leader who is able to exercise good judgment, take fast and proactive initiative, influence leaders throughout the business, and think objectively about the strategy to continuously improve our employee in-office experience. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you.
Senior Solutions Consultant, Enterprise
Company: Braze
Location: San Francisco, CA
Posted Aug 04, 2023
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. We can’t emphasize this enough. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. This also means you’re skilled at conveying technical concepts simply and concisely.Technical Depth - You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (even just HTML).Industry Skills:Navigating Ambiguity - when change is the only constant, you have clarity. You’re analytical and have technical experience to build upon. This also means you have self confidence and awareness that empowers you to collaborate, celebrate, and contribute to the success of our team. Marketing Know How - You have work experience or deep knowledge of Integrated Marketing, Content Marketing, Email Marketing, Mobile Marketing, Marketing Analytics or similar topics in a digital-first, customer experience realm.For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $88,825 and $159,131/year with an expected On Target Earnings (OTE) between $126,893 and $227,330/year (including bonus or commission). People say you’re a great communicator! You’ll map your knowledge of Braze, its capabilities, partner ecosystem, and more to each prospective customer’s unique ecosystem, business goals, and desired outcomes. Your day-to-day starts with discovery: you’ll spend a lot of time getting curious about your prospects, our product, and the latest trends in marketing.
Technical Account Manager
Company: Braze
Location: San Francisco, CA
Posted Aug 06, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. You’ll be responsible for rapidly understanding each customer success engineering request from a product SME, business, and technical requirements to drive adoption and ultimately contribute to retention and expansion in the customer lifecycle.You’ll partner and work off a Technical Account Management project-based queue and named accounts specific to our enterprise servicing tier of customers that have enterprise organizational structures and architectures -- with the objective of enabling Braze adoption, partnering, and empowering long-term value alongside Customer Success Managers.This is an opportunity to bring your experience as a product and implementation expert, business analyst, technical support solutions, and customer success professional along with a high level of product and technical competence, delivering onsite engagements and training towards adoption.You’ll be responsible for client success, partnering with the Customer Success Team, to own the technical relationship for assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity of the Braze platform for these customers.Help customers successfully instrument Braze across their stack and refine that instrumentation over time as the use of Braze matures and becomes even more impactful for those customersFacilitate and support product functionality inquiries, recommend solutions, and technical aspects of customer ongoing lifecycle to contribute to renewals and upsell opportunities Support and advocate day-to-day inquiries and requests to support efficiency and value in the use of Braze in the ongoing customer lifecycleEmpower customer product and engineering teams to use our product as independently and efficiently as possible.Communicate with customers and internal teams to explain products and adoption deployment schedulesDocument technical requirements, create content, estimate schedules, and timelines, goals/metrics, and customer objective key results and outcomesConduct validation for product use-cases and technical feasibility for product launchServe the Customer Success Organization by tackling day-to-day technical solution needs and responsiveness for functional product and technical use cases partnering with CSMsWHO YOU ARE3-5 years client-facing experience as a TAM or in a related area such as Implementation, Technical Support, and/or Customer Success, for a technical product offering serving Enterprise/Strategic accounts3+ year technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API's or ProgrammingYou are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholdersYou are a natural problem solver, with a high level of intellectual curiosity, and love working amongst a team to solve those problems. You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environmentFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $110,000/year with an expected On Target Earnings (OTE) between $100,000 and $130,000/year (including bonus or commission). You’ll work to partner and serve as the Technical Subject Matter Expert to support the Customer Success Organization. You will help coordinate post-implementation technical collaboration with Integration and Technical Support for customer issue troubleshooting. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOAs a Technical Account Manager, you will serve as a partner for the Customer Success Team owning the ongoing technical relationship throughout the customer lifecycle. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for our clients and helping them achieve strong technical use of the Braze platform.Your focus will be to drive adoption on campaign and reporting deployments of Braze’s product and act as the technical counterpoint between Braze and the clients’ product and engineering team.
Senior Employee Experience Specialist
Company: Braze
Location: New York City, NY
Posted Aug 09, 2023
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Operating within the People team, you will cross-functionally engage with an array of stakeholders and teams, including Workplace Experience, Talent Acquisition, Regional GMs, IT, Learning Experience Design, and HR Systems. Reporting to the Sr. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. Manager, Employee Experience, you will be responsible for the end-to-end administration and development of the global Braze New Employee Onboarding Program. As the go-to person for all onboarding-related activities, you will be tasked with new employee communications and education, facilitating onboarding sessions, and providing memorable employee experiences that create an initial sense of belonging and leave a lasting impact.Plan and coordinate all facets of the global Braze New Employee Onboarding Program across AMER, EMEA and APAC. Steward all materials associated with the Onboarding Program, while partnering with subject matter experts across the organization to develop new training content and on-demand e-learnings. Facilitate components of the Onboarding Program, both in-person and virtually, to ensure new Braze employees are equipped with the foundational knowledge of our company and business.Serve as the main point of contact for new Braze employees during their onboarding experience and for hiring managers leading up to/during their new team members' onboarding experience.Collaborate with other People Department teams and other cross-functional stakeholders on key onboarding responsibilities.Develop a roadmap to evolve the existing Onboarding Program into a bespoke experience that leverages automation, injects our Employer Brand, and fosters new moments of connection between new employees, their cohort class, and the wider business. Assist with adjacent Employer Brand and Employee Experience activities where appropriate, including external recruitment marketing activations, internal event planning and execution, and strategic programming.WHO YOU AREExperience across employer branding, employee experience, talent acquisition and/or HR systems; BA/BS degree preferred, recommended experience of approximately 4-6 yearsThe ability to organize and juggle multiple, demanding tasks with accuracy and prioritize competing projectsTechnical savvy and experience working with Learning Management SystemsA self-starter mentality with the ability to work independently and as part of a teamWell developed interpersonal and communication skills that foster long-term stakeholder relationships and facilitate work cross-functionallyCritical thinking skills that enable problem solving within a collaborative work environmentA creative perspective and flexible mindset to innovate beyond conventional programs and activationsAn executive presence to represent Braze with professionalism and personalityStrong communication, presentation, and coordination skillsFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,500 and $90,000/year with an expected On Target Earnings (OTE) between $85,000 and $100,000/year (including bonus or commission). Employee Experience Specialist will specialize in onboarding new employees to Braze. We keep organizational culture top of mind to help guide events, activities, and programs so they align with our core values and support our most valuable asset - our employees.Responsibilities:This Sr. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOEmployee Experience at Braze:Employer Brand & Employee Experience is a division within the People team at Braze.
Workplace Experience Receptionist
Company: Braze
Location: Chicago, IL
Posted Aug 03, 2023
Braze is seeking a Workplace Experience professional to ensure successful daily reception operations in their Chicago office. The role involves collaborating with local Braze team members to support global workplace reception initiatives. The ideal candidate should be a self-starter with good judgment, able to take fast and proactive initiative, and think objectively to continuously improve employee experience. The role requires meeting and greeting visitors, maintaining a tidy reception area, providing best-in-class customer service, and supporting various workplace office requests.
Technical Account Manager
Company: Braze
Location: Remote
Posted Aug 06, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. LI-RemoteWHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. You’ll be responsible for rapidly understanding each customer success engineering request from a product SME, business, and technical requirements to drive adoption and ultimately contribute to retention and expansion in the customer lifecycle.You’ll partner and work off a Technical Account Management project-based queue and named accounts specific to our enterprise servicing tier of customers that have enterprise organizational structures and architectures -- with the objective of enabling Braze adoption, partnering, and empowering long-term value alongside Customer Success Managers.This is an opportunity to bring your experience as a product and implementation expert, business analyst, technical support solutions, and customer success professional along with a high level of product and technical competence, delivering onsite engagements and training towards adoption.You’ll be responsible for client success, partnering with the Customer Success Team, to own the technical relationship for assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity of the Braze platform for these customers.Help customers successfully instrument Braze across their stack and refine that instrumentation over time as the use of Braze matures and becomes even more impactful for those customersFacilitate and support product functionality inquiries, recommend solutions, and technical aspects of customer ongoing lifecycle to contribute to renewals and upsell opportunities • Support and advocate day-to-day inquiries and requests to support efficiency and value in the use of Braze in the ongoing customer lifecycleEmpower customer product and engineering teams to use our product as independently and efficiently as possible.Communicate with customers and internal teams to explain products and adoption deployment schedulesDocument technical requirements, create content, estimate schedules, and timelines, goals/metrics, and customer objective key results and outcomesConduct validation for product use-cases and technical feasibility for product launchServe the Customer Success Organization by tackling day-to-day technical solution needs and responsiveness for functional product and technical use cases partnering with CSMsWHO YOU ARE3-5 years client-facing experience as a TAM or in a related area such as Implementation, Technical Support, and/or Customer Success, for a technical product offering serving Enterprise/Strategic accounts3+ year technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API's or ProgrammingYou are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholdersYou are a natural problem solver, with a high level of intellectual curiosity, and love working amongst a team to solve those problems. You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environmentFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $110,000/year with an expected On Target Earnings (OTE) between $100,000 and $130,000/year (including bonus or commission). You’ll work to partner and serve as the Technical Subject Matter Expert to support the Customer Success Organization. You will help coordinate post-implementation technical collaboration with Integration and Technical Support for customer issue troubleshooting. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOAs a Technical Account Manager, you will serve as a partner for the Customer Success Team owning the ongoing technical relationship throughout the customer lifecycle. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for our clients and helping them achieve strong technical use of the Braze platform.Your focus will be to drive adoption on campaign and reporting deployments of Braze’s product and act as the technical counterpoint between Braze and the clients’ product and engineering team.
Engineering Manager, Intelligence
Company: Braze
Location: Remote
Posted Aug 05, 2023
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. You will manage the team and help to grow the organization, leading software engineering via architecture design, growing engineers, setting vision and goals, process and protocol, and hiring. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.LI-RemoteWHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. As a part of this team, you'll have the opportunity to shape, maintain, and revolutionize our AI-powered products. These operations are essential for providing incisive analytics, facilitating autonomous decision-making, and delivering an industry-leading customer engagement tool.As a key contributor to our engineering leadership, you will be instrumental in enhancing key elements of our systems, while architecting for a large scale. This role presents formidable engineering challenges that call for a collaborative and cross-functional approach, necessitating close coordination with product and design teams. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOWe are in search of an Engineering Manager for our Intelligence Team, the group at the heart of Braze's AI/ML development.
Senior Lifecycle Marketing Manager
Company: Braze
Location: San Francisco, CA
Posted Aug 09, 2023
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. That means your skillset can’t either Excellent communicator, with the ability to collaborate cross-functionally and build relationships with partners, vendors, and customersComfortable with both quantitative and qualitative data. You’ll be helping other marketers learn, grow, and succeed with Braze. In this role, you will: Use technology and data to create thoughtful customer journeys and initiatives that drive adoption, expansion, and satisfaction Help Braze customers realize the value of the platform through relevant messaging and recommendationsCollaborate with cross-functional teams, including sales, product, and customer success, to create and execute campaigns that meet business objectives and deliver measurable resultsBecome a customer engagement expert–specifically around email marketing, mobile marketing, customer journeys, personalization tactics, and cross-channel strategies Use quantitative and qualitative data to identify, track, measure, and optimize the success and impact of our Lifecycle Marketing programsProvide regular reporting and insights to key stakeholders on program performance and ROIBuild and execute targeted marketing campaigns using various channels, such as email, paid media, webinars, video, and moreWHO YOU ARE:You have 5+ years of Lifecycle marketing experience. SaaS or Braze experience preferred Somebody with a growth mindset. Must be comfortable working within a fast-paced, constantly evolving environment. You will act with a customer-centric approach, helping to curate customer feedback insights and map the behaviors needed to deepen product usage, increase retention, and strengthen the end user experience. This is an exciting opportunity to own customer engagement plays for a leading customer engagement platform! If you see red flags in the data, you can work with colleagues to design and launch a lifecycle program that helps address those red flags Creative problem-solver with the ability to think strategically and execute tacticallyOperate with speed and agility, an experimental mindset, continuously optimized to achieve business goalsSelf-starter with an entrepreneurial mentalityFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $105,000 and $120,000/year with an expected On Target Earnings (OTE) between $120,000 and $135,000/year (including bonus or commission).
Strategic Account Executive
Company: Braze
Location: Remote
Posted Aug 04, 2023
We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.LI-REMOTEWHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. Experience selling analytics, CRM, marketing automation, digital media publishing or content marketing solutions would be the best fit. Prior experience should include collaboration with Marketing/Sales Enablement team including input into the lead generation process.WHAT YOU HAVEBackground in Enterprise Sales for Mobile or Marketing Technology requiredOutstanding verbal, written and stand up presentation skillsPrior experience with Salesforce.com CRM, or other CRM used to manage sales pipeline, required. In addition, candidates should have at least 8+ years overall industry experience.Stronger fit exists with those who have experience working with small-to-mid-sized companies and understand the hands-on culture of a smaller enterprise sales organization. Ideally, your product sales experience focuses on non-ERP solutions. Demonstrated ability to quickly come up to speed on new cloud apps and tools.A proven connector in your daily life through social media and other mediumsUp-to-date on digital and application trends, especially in the mobile spaceProven success navigating large organizations and ability to quickly identify the decision makers and the decision making process for large SaaS investmentsPrior experience in a startup technology company a plusFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $151,000 and $162,000/year with an expected On Target Earnings (OTE) between $302,500 and $322,500/year (including bonus or commission). If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU'LL DOSimply put, this role is a SaaS Sales "Hunter" with a track record of closing new business. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. The ideal candidate will have at least 5 years selling SaaS Solutions to enterprise clients where typical deal size ranges from $50K - $500K/year.
Senior Software Engineer, SMS/Chat
Company: Braze
Location: Remote
Posted Aug 08, 2023
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We ranked 1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), 3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), 19 on Fortune’s 2022 Best Workplaces in New York (Large), and 5 on Fortune’s 2022 Best Workplaces for Millennials in the US.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.LI-REMOTEWHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.Competitive compensation that includes equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Global presence, dog-friendly offices, and remote availability Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work® Details of these benefit plans will be provided if a candidate receives an offer of employment. If that’s you, we’d love to hear from you!WHO YOU ARE5+ years of full-stack development experienceProfessional experience building distributed systems at scaleStrong understanding of distributed systems, data structures and algorithmsA self starter with great communication and organizational skillsPrior experience working in a team environmentBonus:Professional experience with any of: Ruby, Rails, MongoDB, PostgreSQL, Redis, Sidekiq, React, TypeScriptExperience with agile processesFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $170,000 and $184,000/year with an expected On Target Earnings (OTE) between $180,000 and $200,000/year (including bonus or commission). We greatly value colleagues who help make us better engineers and are excited, in turn, to learn from us. WhatsApp, on the other hand, is a new channel for us, so we’re working quickly to add new features to our initial launch product.As a senior engineer on the team, you will work with us to build out new features, improve performance, and provide guidance on key architectural decisions. For SMS, we’re already operating at a very high scale. We work on all of the sending, analytics, and subscription management parts of Braze's product, including a feature-rich dashboard that allows our customers to compose messages and and a highly parallelized platform for sending and processing messaging events. You will have the opportunity to tackle significant engineering challenges, such as architecting new iterations of critical components for our systems and optimizing our systems for resilience as they scale.