Jobs at ChargePoint
14,578 open positions
Channel Marketing Manager
Company: ChargePoint
Location: South Bay
Posted Sep 26, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location. We are committed to an inclusive and diverse team. To succeed in this role, you will be required to develop strong working relationships and interactions with Channel Sales, Partners, Operations, Business Applications, and Products, along with your marketing colleagues within ChargePoint.Your Path to Success at ChargePointDevelop lifecycle marketing always-on campaigns across email and other digital channels.Gain a deep understanding of our B2B partner ecosystem and identify opportunities for growth and optimization at every stage of their lifecycle.Create experimentation roadmaps and execute A/B testing to enhance campaign effectiveness.Write creative briefs and partner with creative teams to design campaign assets that drive engagement and align with our brand guidelines.Work with our Data Analytics team to find new ways to enable our Partners with activities that follow and anticipate market trends.Leverage and re-purpose the extensive content library created at ChargePoint to develop material that is audience-centric and vertically relevant.Work cross-functionally to develop and implement marketing tools for ChargePoint channel partners, including partner program components, toolkits, newsletters, marketing collateral, webinars, and training support materials, including the development of tradeshow/roadshow/webinar and other co-marketing opportunities with key partners via our MDF program.Handle multiple projects simultaneously and effectively prioritize to achieve optimal results.Passion for emerging markets, the EV space, and associated trends.QualificationsBA/BS degree.3-5 years of experience, with demonstrated experience implementing and managing marketing campaigns, processes and customer-facing toolsFrench language (native proficiency)Analytical and empathetic thinker; you understand how to measure success for all stages of your audience’s lifecycle.Excellent written and verbal communication and presentation skills for both technical and non-technical audiencesProven ability to work effectively with cross-functional teamsThrives in fast-paced environments and can adapt quickly to shifting prioritiesAbility to travel up to 20%Proficiency with data reporting and visualization platforms like TableauAdvanced QualificationsExperience with Electrical, Lighting, Solar, Automation, and energy management categoriesKnowledge of CRM, Marketing Automation and Partner Relationship Management platforms such as SFDC, Zift, Impartner and Marketo a strong plus.LocationFull-time, on-site position in Campbell, CA preferredChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $132,750 to $156,250. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. ChargePoint is an equal opportunity employer. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. Manager, Channel MarketingWhat You Will Be DoingChargePoint is seeking a Channel Marketing Manager to communicate value, ensure brand consistency and increase sales effectiveness within our rapidly growing B2B channel partner ecosystem.A successful candidate will play an active role in crafting and managing highly impactful global marketing programs that also align with tactical regional needs and opportunities in a diverse and dynamic electric vehicle (EV) market.In this role, your ideas and diligent activity have the potential to shape the future of transportation, benefit the planet, and enable the success of hundreds of ChargePoint Channel Partners in Canada and France.We are looking for a customer-centric, creative, scrappy individual who is eager to learn about this space and can navigate a growing, publicly traded organization with ease. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. These values guide how we show up every day, align, and work together to build a brighter future for all of us.Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.Reports ToSr. Someone who takes pride in your work and welcomes new projects and perspectives.
Key Account Marketing Manager
Company: ChargePoint
Location: Remote
Posted Sep 23, 2023
Understand key pains & gains of buying committee. Define High-Touch Marketing Acquisition Campaigns: Plan, execute, and monitor (personalized) high-touch marketing campaigns across various channels, including digital, email, events, and content marketing, to support key-account acquisition goals. Content Development: Work with the content team to create compelling marketing collateral, case studies, and success stories that resonate with key decision-makers at target accounts. Sales Alignment: Foster strong alignment between marketing and sales teams, ensuring the seamless transfer of leads, sharing of account insights, and coordinating marketing efforts to support the sales cycle. Market Insights: Keep abreast of industry trends, competitive landscape, and customer needs to develop effective marketing strategies and maintain a competitive edge. ROI Measurement: Establish key performance indicators (KPIs) to measure the effectiveness of marketing initiatives, tracking and analyzing campaign performance to optimize marketing spend and resource allocation. Qualifications and Requirements: Bachelor's degree in Marketing, Business, or a related field. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.LI-KD1REMOTE A Master's degree is a plus. Proven experience in 1:1 or 1:few Account-Based Marketing (ABM) within large B2B companies, preferably in the technology or clean energy sector. Demonstrated success in acquiring large B2B customers through targeted marketing strategies. Strong analytical skills and data-driven decision-making ability to optimize marketing efforts and drive results. Excellent communication and interpersonal skills to effectively collaborate with sales teams and key stakeholders. Ability to work in a fast-paced, dynamic environment with a focus on meeting deadlines and exceeding targets. Innovative and proactive mindset, always seeking ways to improve marketing strategies and processes. Familiarity with electric vehicle charging infrastructure or clean energy industry is a plus. Exceptional communication and presentation skills. Fluency in English, additional European languages are advantageous. LocationUK OR France OR Germany We are committed to an inclusive and diverse team. Considering key criteria such as revenue potential, strategic importance, and market opportunities. Map the buying committee within these companies to better understand who to target. The ABM Marketing Manager will collaborate closely with the sales leadership team to identify high-potential target accounts (NAL) and develop comprehensive ABM plans and campaigns to win their business. Responsibilities: Account-Based Marketing (ABM) strategy and planning: Develop and execute effective ABM strategies for identified target accounts, create personalized marketing plans to engage key decision-makers and stakeholders within these accounts. Drive large B2B customer acquisition efforts in Country X by implementing targeted marketing campaigns and programs tailored to the needs and preferences of the identified key accounts. Named Account List (NAL) Development: Collaborate closely with sales leadership to define the NAL. ChargePoint is an equal opportunity employer. These values guide how we show up every day, align, and work together to build a brighter future for all of us.Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.SummaryThe ABM / Key-Account Marketing Manager will be responsible for developing and executing high-impact / high-touch marketing strategies to help acquire our largest B2B customers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. The primary focus will be on targeting key accounts (NAL) and engaging in a 1:1 or 1:few ABM activities to influence acquisition and revenue growth.
Product Launch Manager
Company: ChargePoint
Location: South Bay
Posted Sep 15, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location. We are committed to an inclusive and diverse team. Familiarity with the product development lifecycle, especially with software-enabled hardware products is a plus.Bachelor's degree in Marketing, Business, or a related field.Strong project management skills with the ability to lead cross-functional teams and manage multiple projects simultaneously.Excellent communication and interpersonal skills, with a knack for aligning diverse teams towards a common goal.High emotional intelligence, ability to influence without formal authorityHighly organized, detail-oriented, and able to thrive in a fast-paced environmentAbility to be in Campbell office at least three days a weekExpertise with collaboration tools (Jira, Confluence, Asana, etc. Your primary focus will be to ensure a smooth and successful introduction or transition of products in the market, aligning cross-functional teams, especially product operations and product marketing around the launch goals.Responsibilities include:Define the framework to manage product launches and transitions, ensuring business continuity across product lifecycleCollaborate closely with various departments such as product management, marketing, and sales to ensure all aspects of the launch are well-coordinated and aligned.Represent the needs and interests of the regional North American, including Sales, Channel Sales and Marketing, Segment, Growth and Segment Marketers to the Product Operations and Product team throughout product launches and transitions.Create and manage detailed project plans, timelines, and milestones to ensure all launch-related activities are executed on schedule with completeness.Define criteria for launch readiness, ensuring all preparations are completed, and coordinating efforts to ensure a seamless launch experience.Keep stakeholders informed about the launch progress, updates, and key milestones.Requirements5+ years of relevant 5+ experience leading product launches where you were accountable for all or a sizeable portion of product launches. The team ensures ChargePoint has the right solutions, at the right price, and right go-to-market strategy to win in all segments, augmenting the ChargePoint product portfolio with innovative approaches to pricing, business models and strategic partnerships. A crucial part of the team’s mission is to manage product launches and transitions in the North American region, ensuring business continuity across product lifecycles.As a GTM Launch Manager, you will be responsible for overseeing and executing the strategic planning, coordination, and implementation of product or service launches for the North American region. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Do you like fast-paced high-growth, dynamic business environments? )LocationCampbell, CA, At least 3 days a week in personChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $63,000 to $145,750. ChargePoint is an equal opportunity employer. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome.
Business Operations & Strategy Analyst
Company: ChargePoint
Location: South Bay
Posted Sep 15, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact. You will collaborate with cross-functional teams to gather, analyze, and interpret financial, business, and competitive, data to make informed business decisions. Your insights will directly impact go-to-market decisions, business performance, and long-term goals. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location. We are committed to an inclusive and diverse team. This role offers the chance to work in a fast-paced, innovative environment and contribute to sustainable electric mobility.In this role, you will:Develop and analyze reports and dashboards to monitor business performance metrics and market trends.Gather and analyze market data, sales and business performance metrics, and customer behavior to provide data-driven insights that inform strategic decision-making.Support the development of sales forecasts, budgets, and targets, contributing to revenue growth and market share goals.Stay current on industry trends, competitive landscape, and emerging market opportunities to provide proactive recommendations.Support ChargePoint’s North America Go-To-Market leadership to identify risks and opportunities in our business and drive strategic initiatives.Provide data analysis support for development of pricing strategies, product positioning, and market expansion opportunities based on competitive analysis and customer insights.RequirementsBachelor's degree in business, Finance, Economics, Operations, Data Science, or related field; master's degree is a plus.3-5 years of experience in business operations, revenue operations, data analysis, management consulting, or a related analytical role within a go-to-market organization.Proficiency in data analysis tools such as Excel, Tableau, Power BI, or similar platforms.Familiarity with CRM systems (e.g., Salesforce) and data visualization tools to extract and analyze sales data.Strong analytical mindset with the ability to turn complex data into actionable insights.Excellent communication skills to present findings and recommendations to both technical and non-technical stakeholders.Highly organized with the ability to manage multiple projects and priorities in a fast-paced environment.Team player with strong collaboration skills to work effectively with cross-functional teams.Experience working in a high growth SaaS (Software as a Service) software business, attached to hardware is a plus.LocationCampbell, CAChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $63,000 to $145,750. The team is responsible for forecasting and planning our business, setting business goals, tracking key results, and optimizing margins of products in the market through pricing and ASP management. The team ensures ChargePoint has the right solutions, at the right price, and right go-to-market strategy to win in all segments, augmenting the ChargePoint product portfolio with innovative approaches to pricing, business models and strategic partnerships. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Within that team, the Business Intelligence and Lifecycle team drives decision making with internal and external business data. Director, Business Operations & StrategyOverviewAre you a highly analytical, strategic thinker?
Technical Support Engineer - German
Company: ChargePoint
Location: Remote
Posted Oct 16, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.LI-KD1remote However, remote working is 100% possible and we are happy for you to be located in either the Netherlands, UK, Germany, France, Belgium, Sweden, Denmark, Norway, Poland, Hungary, Bulgaria and/or RomaniaWe are committed to an inclusive and diverse team. Using your superior communication skills and logical approach, you will diagnose problems, assess needs, and create solutions to resolve issues. ChargePoint is an equal opportunity employer. As needed, you will be able to access our Engineering organization to get advance guidance and support. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. roaming)Provide support and cooperate with the Engineering teams of Electric Vehicle manufacturers, Fleet Managers, Field Technicians, as well as owners of our charging stations and drivers;Organize your work, communicate via our case management system, and also maintain direct phone communication with the relevant internal and external parties;Help coordinate the installation/repair of chargers with our field service partners and assist customers with the activation and configuration of their chargers.You evolve and adapt along with the company as it innovates and develops our products and services, keeping up with the E(V)revolution!What You Will Bring to ChargePoint(Minimum of) 2 years experience in a customer service or technical support environment.Fluent/Native in German and excellent verbal and written skills in English.Strong technical troubleshooting and analytical capabilitiesKnowledge of customer service principles and practicesAbility to learn and stay current on the technical/professional expertise required to do the job effectively and to create effective customer solutionsCan independently set high standards of performance for yourself.Take responsibility and accountability for successfully completing tasks.Comfortable with making next-step decisions and excited by "thinking outside of the box"Be prepared to work outside of normal office hours (if required)Bachelor’s degree in a technology related field or equivalent combination of education and experience.LocationOur European Headquarters are located in Amsterdam. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. We are ever changing, hard-working and growing fast!Our charging stations are all connected with our cloud system which allows for a great level of remote troubleshooting, configuration and software updates. These values guide how we show up every day, align, and work together to build a brighter future for all of us.Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.Reports ToManager, Technical SupportWhat You Will Be DoingCustomer Support performs a crucial role in differentiating ChargePoint from its competition.
Senior Embedded Software QA Engineer
Company: ChargePoint
Location: South Bay
Posted Sep 17, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.LI-BB1 Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location. We are committed to an inclusive and diverse team. As a member of the team, you will participate in the design, development, and testing of platform/embedded software features on our networked EV charging stations spanning across areas such as driver experience, EV charging protocols, and networking. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. ChargePoint is an equal opportunity employer. The Platform Software QA Team focuses on an array of charging solutions comprising Home, Commercial AC, DC Fast and Ultrafast DC stations, being deployed across the world.What You Will Bring to ChargePointCreate test plans, write test cases, and other QA documents based on platform software requirements and specificationsPerform hands-on testing of platform/embedded softwareAutomate test cases and processes using PythonFile and track bugs from opening to closure after verificationReport defects and follow-through as necessary to complete the testing cycleProvide timely status updates and assist the team in making decisions about release-readinessCollaborate cross-functionally to understand support/field issues and drive solutionsRequirementsExcellent communication, testing and troubleshooting skills5-7 years of Embedded/Platform Software testing experienceLinux and Programming (preferably Python) expertiseBoard level testing (if any, will be an added bonus)Modem/networking experience preferredSelf-motivated with ability to work cross-functionallyBachelors or Masters in Electrical Engineering or Computer EngineeringLocationCampbell, CAChargePoint is committed to fair and equitable compensation practices.The targeted US salary range for roles at this operating level is $70,000 to $146,000. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.Reports ToSenior Manager, Quality AssuranceWhat You Will Be DoingChargePoint is hiring an Embedded/Platform Software QA Engineer with significant testing and automation experience. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. As now a public company, we remain focused on broadening our market leadership and building on years of innovation.
Director, Business Intelligence and Lifecycle Management
Company: ChargePoint
Location: South Bay
Posted Sep 15, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location. We are committed to an inclusive and diverse team. The team ensures ChargePoint has the right solutions, at the right price, and right go-to-market strategy to win in all segments, augmenting the ChargePoint product portfolio with innovative approaches to pricing, business models and strategic partnerships.Within that team, the Business Intelligence and Lifecycle team drives decision making with internal and external business data. The team is responsible for planning our business, setting business objectives, tracking key results, and optimizing margins of products in market through pricing and ASP management. The team also oversees new product introductions and transitions.ResponsibilitiesAs Director for Business Intelligence and Lifecycle, you will build ChargePoint’s business intelligence and lifecycle management capability from the ground up. You will own the operating business cadence and enable the leadership of the North American Region to manage the business through objectives and key results, business reporting, and product lifecycle management. To be successful in this role you will need to collaborate closely with cross-functional leaders in sales, marketing, finance and product management.In this role, you will individually and through your team:Champion and facilitate management of the North American region through Objectives and Key ResultsCollaborate with Sales Operations on developing standardized reports, dashboards, and data sources to monitor overall business health and performance indicators.Develop framework and processes for business planning for the North American region to inform ChargePoint's global planning activitiesConduct qualitative and quantitative sales and customer research to develop pricing, discounting, and promotion strategies and influence monetization decisions.Work with Finance to monitor impacts of pricing, discounting and promotional activities on overall billings and margin performance.Collect and disseminate competitive intelligence with actionable insights to stakeholders throughout the company.Define framework to manage product launches and transitions, ensuring business continuity across product lifecycles.Requirements10+ years of relevant experience, in business operations, revenue operations, strategy/management consultingExperience building and/or leading a team comprised of managers and analysts, including the formulation of new processes and ways of working.Experience with managing high growth SaaS software businesses, attached to hardware is a plus.Experience leading a data driven approach to decision-making.Experience working in less mature business application and data management environments to define core metrics and establishing new processes data requirements to measure those metrics.Experience analyzing large data sets; strong Excel, Tableau, and other equivalent data analysis and financial modeling ability within a business context.Experience in shaping pricing and recommending pricing actions, including deals desk, discount management, formulating promotions, price elasticity analysis, and margin analysisLocationCampbell, CAChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $132,750 to $244,500. Do you like fast-paced high-growth, dynamic business environments? Are you a collaborative, cross-functional business leader? This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Director, Business Operations & StrategyWhat You Will Be DoingAre you a highly analytical, strategic thinker? ChargePoint is an equal opportunity employer. Do you enjoy driving strategic business decisions based on insights from business and market data?
Senior Manager, Cloud Support
Company: ChargePoint
Location: South Bay
Posted Sep 13, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.We are committed to an inclusive and diverse team. Solutions include, but are not limited to adjusting network configurations, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, and compiling, pulling, and parsing various station and network logs, and as needed, working with the product and engineering teams on major customer issues. )Power distribution and/or power electronics fundamentals, familiarity with AC/DC EV charging protocols: CCS, CHAdeMO, J1772 etc.Cloud based management platform and application support.AWS monitoring and experience with RabbitMQ, Kubernetes, Kibana.Capture serviceability and supportability requirements to improve support deliver to customers.CRM tools such as SalesforceJira or other bug management toolsNetSuite or other ERP management toolsInterconnecting tools, applications and micro-servers across multiple platforms using API.Knowledge of technologies associated with network automation and orchestration like Ansible, Python scripting etcCollaborate with Engineering, PLM, NetOps, Rel-Eng, Sales and Marketing for product release and launch-readiness.LocationCampbell, CA- USAChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $103,500 to $191,250. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.What You Will Bring to ChargePointTenacious commitment to customer focused supportComfort with making complex decisions and excited by "thinking outside the box"The ability to read and understand site drawings, field repair guides and product specificationsMust have exceptional troubleshooting and advanced analytical thinking skills for complex issue resolution between hardware/software componentsAbility to accurately convey complex concepts in easily digestible communications both verbally and in writingProven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectationsValidate test plans, test cases, and other documents based on software expectations and specifications.Account management skills including investigating and understanding current and historical issues for specific accountsMaintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or culturesAbility to work effectively and complete tasks/projects with minimal supervisionOpen communicator, ability to give and receive actionable feedbackProactively identify areas of product improvement including design enhancements, failure analysis, and quality control.Focuses and defines relevant metrics for the team.Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflictActively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivationSets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposedRequirementsMinimum of 8+ years in a support environment for complex hardware and software solutions5+ years’ experience in technical management.Working experience, certifications, or bachelor’s degree in technical fieldExperiences desired:Networking fundamentals (TCP/IP, M2M communications, etc. ChargePoint is an equal opportunity employer. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. These values guide how we show up every day, align, and work together to build a brighter future for all of us.Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.Reports ToSr.
Senior Manager Customer Experience
Company: ChargePoint
Location: South Bay
Posted Sep 26, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.We are committed to an inclusive and diverse team. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. ChargePoint is an equal opportunity employer. This includes aggregated reporting on the performance for both internal ChargePoint stakeholders and external Customers on a regular basis.The objective of this role is to ensure optimal quality is delivered and support is provided to all stakeholder in the journey, being drivers, installation partners and fleet managers (amongst others).This position requires the ability to create the big picture with regards to the service provided to all stakeholder, making sure the service delivery is consistent throughout NA and take decisions in the best interest of both our customers and installation partner, considering the individual driver's needs.What You Will Bring to ChargePointIdentify needs on the necessary insights to manage partner performance and provide insights on agreed KPI’s towards the customers.Ability to collaborate with different levels of internal and external stakeholders (both installers and customers).This position handles and is expected to protect all internal confidential information and may need to utilize discretion and judgement based on company policies and procedures.Management of our operational teams in NA responsible for managing day to day installation and service projects specific to external installation and service partners or aggregators of external installation and service partners.Collaborates with Support management and other internal company resources Such as Product Management, Sales and Sales Operations to create efficient and effective internal procedures and processes to support our customers.Pro-actively acts on, communicates and resolves larger customer issues in a timely manner to and with internal and external resources, including customers.Manage the customer satisfaction of the different stakeholders in the (onboarding and maintenance) journey by managing the agreed-on service levels.Requirements10+ years proven People and partner management skills.Experience in a role that requires collaborating with different external and internal stakeholders.5+ years relevant experience in customer experience management in a highly competitive and demanding environment.Proven written and verbal communicator that can present complex issues and problems into a simply digestible form.Capability to switch from a strategical level to an operational level to manage the complex landscape of customers versus vendors but can also drill down to a practical/individual level and manage execution.Experience in customer journey mapping and process redesign on a very practical level.Self-motivated, able to work independently and under pressure, to accomplish tasks on time and with high quality results.Ability to set the right priorities and ability from high level conversations to individual project details.Hands on mentality when required.Willingness to travel domestically and internationally (10-25%)Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.Excellent interpersonal, communication, leadership, problem solving and analytical skills.Pro-active, getting things done mentality.LocationCampbell, CAChargePoint is committed to fair and equitable compensation practices.The targeted US salary range for roles at this operating level is $103,500 to $170,750. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. Making sure all Home installations taking place in NA as planned and for the installation quality provided by the installation partners/installation aggregators. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.Reports ToSenior Director Home & Mobility SolutionsWhat You Will Be DoingThe Senior Manager Customer Experience for Home & Mobility Solutions will be responsible for the achieved customer experience in North America regarding home charging solutions. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need.
Order Operations Associate
Company: ChargePoint
Location: Remote
Posted Sep 18, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. These values guide how we show up every day, align, and work together to build a brighter future for all of us.Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.Reports ToManager, Data AnalyticsWhat You Will Be DoingFacilitate and maintain relationships between organization and vendors/partners, creating standards vendors forms and getting it signed off.Candidate will be responsible for managing the content database library, leading initial draft responses, curating content.Reviewing/Creating Vendor Forms and ensure it compliance with company policies.Obtain approvals, and track forms that are pending approvals as needed.Suggest and provide needed updates to existing processes as applicable and/or needed.Continuously striving for clean data, process, reporting, and system improvements.Collaborate with sales operations and business units to document the data definitions and business rules.Perform additional data analyst duties and departmental coverage as assigned.What You Will Bring to ChargePointAbility to work independently and efficiently in a fast paced, complex high-tech environment.Ability to work across time zones in India, Europe, and USA (California)High energy and positive problem-solving skillsRequirementsBachelor’s degreeMinimum 2+ years in sales organizations.Experience in reviewing and creating Vendor Forms.High proficiency in Microsoft Word and Excel required.LocationIndia-RemoteWe are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. About UsWith electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality.
Country Marketing Manager
Company: ChargePoint
Location: Remote
Posted Sep 16, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.LI-KD1REMOTE MBA is a plus.Proven experience (5+ years) in B2B marketing, preferably within the technology or automotive industry, with a strong understanding of the EV market landscape.Strong experience in managing and nurturing channel partner relationships.Demonstrated success in developing and executing marketing strategies that have driven business growth.Excellent written and verbal communication skills, with the ability to craft persuasive messaging.Strong project management skills and the ability to handle multiple projects simultaneously.Ability to collaborate effectively with cross-functional teams and global marketing colleagues.Knowledge of marketing analytics tools and metrics to measure the effectiveness of marketing efforts.Exceptional communication and presentation skills.Native speaker (UK, FR, ES, IT – dependent on country). LocationUK, France, Italy, SpainWe are committed to an inclusive and diverse team. Plan and execute regional events, conferences, and trade shows to showcase ChargePoint's products and services.Coordinate with cross-functional teams to ensure seamless event execution and participation.Measure the impact of events and optimize future strategies based on data insights.Media Strategy:Develop local media strategies that enhance brand visibility and drive positive media coverage together with regional comms team.Work with agencies to execute media campaigns, negotiate media placements, and track the performance of advertising efforts.Monitor media trends and identify opportunities for thought leadership and editorial coverage.Budget Management: Develop and manage the marketing budget, ensuring effective allocation of resources and optimal ROI on marketing campaigns in your market.Manage and oversee market development funds (MDF) for channel partners in your regionQualifications:Bachelor's degree in Marketing, Business Administration, or a related field. ChargePoint is an equal opportunity employer. Align plans with the regional teams.Work with segment marketing teams to conduct market research and analysis to identify key trends and customer insights, and competitive positioning.Collaborate with Regional Growth Marketing and Segment Marketing teams to launch locally relevant campaigns that drive growth in country XYZ.Create reports and recaps to measure campaign effectiveness and analyze campaign performanceChannel Partner Marketing:Identify, onboard, and nurture strategic channel partners, including distributors, installers, and VARs.Collaborate with the sales team to optimize channel partner relationships.Create and execute joint marketing campaigns with partners to maximize brand exposure and generate leads for both CHPT and PartnersReport on activities and track metrics to quantify partner program impact and ROICommunications:Align country specific key messaging and thought-leadership in close collaboration with the regional comms team.Work closely with the regional comms team to create content to communicate ChargePoint's value proposition effectively to diverse audiences.Oversee the development of content for digital and traditional channels, including blogs, social media, and email marketing.Events:Define the events strategy and plan for country X together with the events manager. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. The CMM is responsible for developing and executing innovative marketing strategies that enhance brand visibility, drive customer engagement, and promote the adoption of ChargePoint's products and services.Key ResponsibilitiesMarketing Strategy & GrowthDevelop and implement comprehensive marketing plans tailored to the country's unique market requirements and customer segments. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. These values guide how we show up every day, align, and work together to build a brighter future for all of us.Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.The Country Marketing Manager (CMM) at ChargePoint plays a pivotal role in driving the success of our electric vehicle (EV) charging solutions within country XYZ. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe.
Partner Account Manager - California
Company: ChargePoint
Location: South Bay
Posted Oct 15, 2023
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact. Use this knowledge to identify new market segments, potential partners, and areas for growth.Cross-Functional Collaboration: Collaborate closely with internal teams, including sales, marketing, and technical support, to ensure seamless coordination and alignment of efforts. Provide them with the necessary sales tools, marketing collateral, and technical resources. Monitor partner sales performance, track progress against targets, and provide regular performance updates to internal stakeholders. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.We are committed to an inclusive and diverse team. Share partner feedback and insights to drive product improvements and enhance the overall partner experience.RequirementsBachelor's degree in business, Sales, Marketing, or related field (MBA preferred)8+ year of channel management experience. Proven experience in partner management, business development, or sales roles within the EV charging or related industries.Strong understanding of electric vehicle charging solutions, technology, and market dynamics.Excellent interpersonal and communication skills, both written and verbal.Demonstrated ability to negotiate and influence effectively, both internally and externally.Results-oriented mindset with a track record of meeting and exceeding sales targets.Ability to work independently and collaboratively in a fast-paced, dynamic environment.Proficiency in CRM systems, sales tracking tools, and Microsoft Office suite.LocationCalifornia, RemoteChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $58,500 to $135,000. Address partner inquiries, concerns, and needs in a timely manner. Collaborate with partners to develop strategies for overcoming challenges and achieving goals.Market Insights: Stay informed about industry trends, competitive landscape, and market developments. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. ChargePoint is an equal opportunity employer.