Jobs at Collectors
44,821 open positions
Asset Protection Investigator
Company: Collectors
Location: Orange County
Posted Nov 08, 2023
Collectors, a leading company in the collectibles industry, is seeking an Asset Protection Investigator. The role involves identifying and mitigating internal loss, conducting investigations, and collaborating with external stakeholders and law enforcement. The ideal candidate should have 3+ years of professional experience in Loss Prevention/Asset Protection, excellent analytical skills, and in-depth knowledge of security systems. The company offers a competitive salary range, health insurance, 401(k) matching, flexible time-off, and a fun working environment.
Staff Manager, Security Engineering
Company: Collectors
Location: Other US Location
Posted Mar 14, 2024
<p>Collectors is the leading creator of innovative technology that provides valueadded services for collectors worldwide We grade authenticate vault and sell millions of recordsetting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions Were always on the lookout for talented people to join our growing team Our services span collectible coins trading cards Funko Pops video games event tickets autographs and memorabilia Our subsidiaries include PSA PCGS WATA Card Ladder Goldin and the Long Beach Expo collectibles trade showSince our founding in 1986 we have graded and authenticated millions of items We employ more than 1700 people across our headquarters in Santa Ana and offices in Jersey City Seattle Hong Kong Paris Shanghai and Tokyo <p> <p>Were transforming the collecting experience with technology that brings authentication grading and trading into the modern era Our products are equalizing the playing field by providing tools that make complex research analytics including pricing scarcity reports and historic sales data accessible to every collector old or new Our engineering mission is to democratize technology while promoting innovation collaboration and continuous learning throughout the organization Were seeking engineers to utilize advanced technology in agile settings with a focus on improving the customer experience for every collector Collectors Cybersecurity team is committed to utilize cybersecurity risk and privacy best practices on our platforms leveraging signal intelligence and observability at scale to protect our customers employees and our brand<p> <p>As a handson Security Manager you will be managing a team of security professionals as well as develop and deliver operational security solutions automations and services to keep Collectors platforms and services secure You will work with teams across Collectors to understand the technology teams security and compliance needs select and build tools create processes and train colleagues to deliver a broad portfolio of projects and services Youll leverage practical DevOps experience to deploy and maintain security tooling both open source and commercial to improve our security posture Youll focus on wideranging crossfunctional security infrastructure projects that improve our overall security capability and reduce security friction across the organization You will be a goto resource for architectural consultation and will provide guidance for both internal and external teams in secure infrastructure deployment and fortification practices Understanding the methods and techniques of the organizations security adversaries you will find and foresee critical vulnerabilities in the operational environment and work to mitigate or eliminate them entirely<p> <p>Youll report to the VP of Cybersecurity and work from our Santa Ana CA office Remote or hybrid candidates will also be considered <em>We believe that there is significant value in inperson collaboration If you live within a 1 hour commuting distance to one of our offices you will be required to be onsite most of the time This will be discussed further as part of the recruiting process<em><p> <p>What Youll Do<p> <ul><li>As a cyber security manager you will be responsible for leading a team of information security professionals<li> <li>Design develop deploy maintain and support cybersecurity frameworks automations and solutions using various commercial open source and internally developed tools using one or more languages or environments such as Bash Go Python Jupyter Labs Rust Java VRL etc<li> <li>Design develop deploy maintain and support data repository and analytics solutions using Vector SQL relational databases AWScloud solutions<li> <li>Provide technical guidance for automated effective and efficient security operational environments networks systems processes cloud with sound security architecture practices and novel mitigation strategies<li> <li>Evolve Collectors Universe security benchmarks standards and response method<li> <li>Develop a framework for analysts and operation engineers to proactively communicate security best practices covering detection response and resolution<li> <li>Provide technical expertise defining threat hunting use cases process definition and automation <li> <li>Lead cross collaboration with teams across IT Cloud DevOps Product to effectively and efficiently manage security monitoring tuning detections hunting and incident response<li> <li>Partner with the other engineering teams to deliver seamless security operations and engineering services to critical Collectors business lines<li> <li>Utilize DevOps skillet Ansible Terraform Docker Kubernetes GitHub CICD tooling to deploy and maintain core security tooling open source and commercial<li> <li>Produce compile and maintain technical documentation of security services for internal teams<li> <li>Improve current security capabilities and anticipate future security threats and trends leveraging cyber threat intelligence<li> <li>Establish credibility throughout the organization by earning the reputation for being a proactive leader and change agent<li> <li>Consult with our security compliance team during security audits in order to demonstrate architectural security capabilities<li> <li>Be a subject matter expert in the organizations infrastructure and architecture<li> <ul><p>Who You Are<p> <ul><li>10+ years in a securityrelated field providing a blend of architectural leadership and handson expertise<li> <li>5+ years of experience as a handson Information Security Lead<li> <li>5+ years of experience working with AWS cloud compute environments security engineering security operations DevSecOps<li> <li>Ability to lead a team with excellent planning and organizational skills and excellent written and oral communication Adept at building internal and external relationships with a focus on customer service<li> <li>Extensive knowledge of Information Technology particularly those areas related to Information Security engineering architecture monitoring threat detection vulnerability management EDR DLP cyber threat intelligence and configuration amp tuning<li> <li>Be passionate in the pursuit of securing Collectors data and critical assets staying wellinformed on adversary behavior <li> <li>Able to work in a remote team and be proactive rather than reactive<li> <li>Demonstrated expertise and experience with advanced and 0day threats intrusions malware infection packet analysis and associated Tactics Techniques and Procedures TTP<li> <li>Extensive IaaS experience AWSpreferred Azure GCP protocols tools and technologies <li> <li>Deep understanding of current industry infrastructure standards and practices along with a process oriented background<li> <li>Capable of leveraging devops approach to solve practical daytoday security automation challenges using languages such as Python Bash Go GitHub etc<li> <li>Thorough understanding of networking and system administration<li> <li>Familiarity with major compliance frameworks including PCI NIST ISO SOX with experience performing or assisting in audits<li> <li>Bachelors in CS Cybersecurity or related fields and certifications such as GCIH CISSP or any other professional or Specialty AWS certification eg AWS Solutions Architect Professional DevOps Engineer Professional or Security Specialty is good to have<li> <ul><p><em>The salary range for this position is $175000$275000 Actual compensation on this range varies based on a variety of nondiscriminatory factors including location job level experience and skill set<em><p> <p>Reasons To Join Us <p> <ul><li>Health Insurance All fulltime employees are eligible to enroll in Medical Dental and Vision <li> <li>401K Matching Plan We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals <li> <li>Vacation All fulltime employees are eligible for a flexible paid vacation <li> <li>Holiday Pay All regular fulltime employees are eligible for nine company paid holidays <li> <li>Employee Discounts Employees receive discounts on select grading services for approved submissions <li> <li>Flexible Hours Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs <li> <li>Fun Working Environment Our team members are invited to participate in celebrations holiday events and team building activities<li> <ul><p>Candidates must be authorized to work in the United States<p> <p><br ><br ><p><div> <p><span>Collectors may use everify to validate your ability to work legally in the United States<span><p> <p>We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units This type of fraud can be carried out through false websites through fake emails claiming to be from the company or through social media We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of businessrelated equipment If you suspect fraud please reach out to jobscollectorscom<p> <p><em>We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support<em><p> <p><em><span lang=EN datacontrast=auto xmllang=EN xmllang=EN><span>If you require an accommodation to apply or interview with us due to a disability or special need please email peoplecollectorscom<span><span><span dataccpprops=> <span><em><p> <p><em><span dataccpprops=><span lang=EN datacontrast=auto xmllang=EN xmllang=EN><span>US residents for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for US Applicants<br ><span>Explore other available openings at <span><span>collectorscomcareers<span><span> <span><br ><span><span><span><em><p> <div>
Senior Product Manager - Grading Operations
Company: Collectors
Location: Orange County
Posted Dec 24, 2023
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. If you suspect fraud, please reach out to [email protected]. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. Ability to gather, analyze and interpret data to make decisions to inform product opportunities A self-starter with experience launching successful products and features The ability to lead across disciplines, collaborate, and influence your peers The ability to empathize, listen, and obsess over our customers, external and internal The ability to communicate effectively across levels, including ability to simplify complex topics for broad audiences, manage expectations, and orient a team around a goal Strong written and verbal communication skills, strong sense of ownership, urgency and drive Collectors may use e-verify to validate your ability to work legally in the United States. This role is based at the PSA Santa Ana, CA Office. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Hong Kong, Paris, Shanghai and Tokyo. If you are based in California, you can read information for California residents by viewing the following link: https://www.collectorsuniverse.com/ccpaExplore other available openings at collectors.com/careers. Our services span collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), WATA, Certified Coin Exchange (CCE), Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show.
Warehouse Associate, Sports Cards
Company: Collectors
Location: Other US Location
Posted Dec 09, 2023
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. If you suspect fraud, please reach out to [email protected]. Who You Are: In-depth knowledge and understanding of graded cards, sports and non-sports, including card brands, players, variations, and market demand. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you are based in California, you can read information for California residents by viewing the following link: https://www.collectorsuniverse.com/ccpaExplore other available openings at collectors.com/careers. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]. Passion for card collecting or trading, with prior experience in the field being highly desirable. Ability to work independently and meet deadlines.
Operations Coordinator
Company: Collectors
Location: Other US Location
Posted Mar 14, 2024
<p>Collectors is the leading creator of innovative technology that provides valueadded services for collectors worldwide We grade authenticate vault and sell millions of recordsetting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions Were always on the lookout for talented people to join our growing team<p> <p>Our services span collectible coins trading cards Funko Pops video games event tickets autographs and memorabilia Our subsidiaries include PSA PCGS WATA Card Ladder Goldin and the Long Beach Expo collectibles trade show<p> <p>Since our founding in 1986 we have graded and authenticated millions of items We employ more than 1700 people across our headquarters in Santa Ana and offices in Jersey City Seattle Hong Kong Paris Shanghai and Tokyo<p> <p>Collectors is seeking an Operations Coordinator who will work directly with the Operations Supervisors Operations Managers Operations Directors and Operations HRBPs The Operations Coordinator will be working with our small but tactical team on existing and new projects Projects include but are not limited to attendance headcount reporting shift schedules being an admin in ADP ensuring compliance to company policy and Operations SOPs and providing resolutions for employees In this role you will be completely consistent daily shift preparation and partnering with stakeholders at various levels in various departments Additionally you will need to have flexible hours to help support various events and initiatives that could be after hours or on the weekends <p> <p>This role will report directly to the Training Manager and work from our Jersey City office <p> <p><strong>What Youll Do<strong><p> <ul><li>Structure improve and audit standard operating procedures SOPs and standardized Operations practices<li> <li>Assist with the planning and execution of Operations events engagement activities team contests food events or employee recognitionemployee swag distribution etc <li> <li>Work with key crossfunctional departments to prepare and plan events Including partnering with the workplace team<li> <li>Assist with onboarding activities including I9 verification new hire orientation OKTA approvals Security Badges office and operations space set ups and administration of employee locker spaces Track and maintain strict workplaceengagement budgets in partnership with budget owners <li> <li>Maintaining attendance logs of infractions as well as logs of employee disciplines<li> <li>Assist with offboarding activities badge retrieval packing up employee spaces and retrieving company equipment<li> <li>Escalate initial employee questions and concerns<li> <li>Scheduling various safety tests like baseline hearing tests or scheduling uber rides for employees that require testing <li> <li>Working hours may vary depending on projects including evening and weekend work depending on operations schedules<li> <ul><p><strong>Who You Are<strong><p> <ul><li>Minimum of 2 years experience in a coordinator role or equivalent<li> <li>Experience supporting Operations teams is a plus<li> <li>Partnering with HR teams is a big plus<li> <li>Experience with coordinating employee initiative is a plus<li> <li>Detail oriented professional and a collaborative team player<li> <li>Ability to work in a fastmoving environment<li> <li>Strong administrative organizational and analytical skills<li> <li>Strong interpersonal verbal and written communication skills along with customer service experience<li> <li>Strong demonstration of confidentiality and not sharing information unnecessarily<li> <li>Track record of taking on projects to completion<li> <li>Creative and proactive thinker who can see problems and establish tools materials and programs to support operations goals<li> <li>Able to deal in an ambiguous environment and tackle ad hoc projects mindfully with a sense of urgency<li> <li>Strong decision making skills with the ability to prioritize and action with little supervision<li> <li>Prepared to be trained as an SME with Google Suite and ADP<li> <li>Have an ability to drive projects through partnerships with multiple stakeholders in the Business and various HR functions<li> <li>Pragmatic problem solver who can find root causes of issues and gain leadership support to address them<li> <ul><p><strong><em>Hourly Rate<em><strong><em> <em><em>The reasonable estimated hourly rate for this position is $23 Actual compensation varies based on a variety of nondiscriminatory factors including location job level prior experience and skill set<em><p> <p><strong>Reasons To Join Us<strong> <p> <ul><li>Health Insurance All fulltime employees are eligible to enroll in Medical Dental and Vision <li> <li>Additional Benefits Fulltime employees are eligible for fertility commuter and educational assistance benefits<li> <li>401K Matching Plan We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals <li> <li>Vacation All fulltime employees are eligible for paid vacation <li> <li>Holiday Pay All regular fulltime employees are eligible for ten company paid holidays <li> <li>Employee Discounts Employees receive discounts on select grading services for approved submissions <li> <li>Flexible Hours Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs <li> <li>Fun Working Environment Our team members are invited to participate in celebrations holiday events and team building activities <li> <ul><p><br ><p> <p><br ><br ><p><div> <p><span>Collectors may use everify to validate your ability to work legally in the United States<span><p> <p>We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units This type of fraud can be carried out through false websites through fake emails claiming to be from the company or through social media We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of businessrelated equipment If you suspect fraud please reach out to jobscollectorscom<p> <p><em>We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support<em><p> <p><em><span lang=EN datacontrast=auto xmllang=EN xmllang=EN><span>If you require an accommodation to apply or interview with us due to a disability or special need please email peoplecollectorscom<span><span><span dataccpprops=> <span><em><p> <p><em><span dataccpprops=><span lang=EN datacontrast=auto xmllang=EN xmllang=EN><span>US residents for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for US Applicants<br ><span>Explore other available openings at <span><span>collectorscomcareers<span><span> <span><br ><span><span><span><em><p> <div>
Operations Manager (Vault)
Company: Collectors
Location: Other US Location
Posted Dec 09, 2023
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. If you suspect fraud, please reach out to [email protected]. Experience in strategic planning, setting goals, and implementing operational excellence. Strong understanding of operations management principles, including supply chain management, quality control, and process improvement. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. Experience in managing through uncertainty and a dynamic, changing environment. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. Serve as the operations liaison for cross-functional stakeholders (product / engineering, customer service, business development, etc.). If you are based in California, you can read information for California residents by viewing the following link: https://www.collectorsuniverse.com/ccpaExplore other available openings at collectors.com/careers.
Sports Card Processor
Company: Collectors
Location: Other US Location
Posted Dec 09, 2023
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. If you suspect fraud, please reach out to [email protected]. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. If you are based in California, you can read information for California residents by viewing the following link: https://www.collectorsuniverse.com/ccpaExplore other available openings at collectors.com/careers. If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia.
Lifecycle Operations Specialist
Company: Collectors
Location: Remote
Posted Dec 24, 2023
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 3-5 years of proven experience in lifecycle marketing, marketing CRM, marketing campaign management, marketing operations, or related functions. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. Strong analytical skills and experience with data-driven decision-making, including proficiency in customer data analysis, LTV modeling, customer reinvestment and payback analysis, segmentation. Demonstrated expertise in working in marketing automation tools, promotion automation platforms, and CRM marketing technology. If you suspect fraud, please reach out to [email protected]. Who You Are: Bachelor's degree in Marketing, Business, or a related field. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. A team player, with a strong track record of cross-functional partnership. Proven ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
Senior Product Manager, Data Management
Company: Collectors
Location: Orange County
Posted Dec 10, 2023
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. If you suspect fraud, please reach out to [email protected]. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. Work with AI/ML counterparts to develop and utilize machine learning algorithms to improve data coverage, integrity, and pricing model accuracy. Monitor, evaluate, and advise on the customer experience through user research and customer feedback Set project KPIs and goals and use data to drive results Who You Are: 4+ years of experience in product management, product marketing, business development or technology (leading/implementing product strategies). This role can be located at our Santa Ana, California location; Jersey City, New Jersey location; Seattle, Washington location; or remote*. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. Experience with data integrations, for both internal and external partners/platforms Experience working with highly technical teams and handling multiple projects in a fast-paced environment Thrives in ambiguity and can think creatively to solve challenging problems Ability to analyze and interpret data to make decisions to inform product opportunities A self-starter with experience launching successful products and features The ability to lead across disciplines, collaborate, and influence your peers The ability to empathize, listen, and obsess over our customers, external and internal The ability to communicate effectively across levels, including ability to simplify complex topics for broad audiences, manage expectations, and orient a team around a goal Strong written and verbal communication skills, strong sense of ownership, urgency and drive Salary Range: The salary range for this position is $127,876 - $207,611. If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].
World Coin Researcher
Company: Collectors
Location: Orange County
Posted Dec 24, 2023
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. If you suspect fraud, please reach out to [email protected]. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you are based in California, you can read information for California residents by viewing the following link: https://www.collectorsuniverse.com/ccpaExplore other available openings at collectors.com/careers. If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. Lifting/carrying up to 25 pounds. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. Reasons To Join Us: Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals Vacation: All full-time employees are eligible for paid vacation Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays Employee Discounts: Employees receive discounts on select grading services for approved submissions Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Collectors may use e-verify to validate your ability to work legally in the United States.
Pricing Results Specialist, Sport Cards
Company: Collectors
Location: Remote
Posted Nov 09, 2023
Collectors, a leading company in the collectibles industry, is seeking a Pricing Results Specialist with expertise in sports cards. The role involves reviewing and adjusting submission prices for collectibles, staying updated on market trends, and collaborating with the PSA Pricing Team. The company offers competitive benefits, a positive work environment, and opportunities for professional growth. Direct industry experience is preferred but not required.
Corporate IT Engineer
Company: Collectors
Location: Other US Location
Posted Dec 24, 2023
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you suspect fraud, please reach out to [email protected]. MCSE, MCSA, Cisco, AWS, Network+) 3 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies 2+ years of technical support experience in a large environment with a mixed of onsite and remote users preferred 2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus 2+ years of managing network shares and network printers 2+ years of printer support (Zebra knowledge a plus) Experience with Windows, Linux, Networking, Scripting and Automation, and/or Application troubleshooting Experience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist Excellent customer service, organization, prioritization, multitasking, communication and leadership skills Experience with Okta SSO and/or user provisioning, Jira ITSM, and Zendesk is a plus Knowledge of MDM (i.e. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. What You’ll Do: Support the day-to-day IT operations at the Jersey City office through Jira, Slack, Email, Phone, or in-person Troubleshoot technical problems with LAN, WAN, WiFi and other systems Configure, maintain, troubleshoot all technical equipment, including computers (windows, Macs), printers, switches, phones, conference rooms, TVs, and back office system, IT asset management Support onsite and remote offices with internal desktop and web applications Innovate and design new internal solutions that allow us to scale Create and manage Active Directory / Okta / Google Workspace user accounts and groups Deploy, install desktop applications, and timely resolution of incidents and requests Manage and maintain AV equipment in conference rooms, and all hands space Provide after hours, on call support for end users on a rotational basis (required) Complete on-boarding and off-boarding checklists and documentation Travel out of state to support operations in trade shows and remote offices (occasionally) Document all changes, modifications and troubleshooting in our ticketing system Timely resolution of all incidents and requests Who You Are: Bachelor's degree in Computer Science, a related technical field, or IT certifications with equivalent practical experience IT Professional certifications is a big plus (i.e. If you are based in California, you can read information for California residents by viewing the following link: https://www.collectorsuniverse.com/ccpaExplore other available openings at collectors.com/careers. If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]. We're looking for engineers who are ambitious, quick to learn, practical and outcome driven.