Jobs at Composable Finance
262,393 open positions
Junior HRBP
Company: Beyond Finance
Location: Atlanta, GA
Posted Mar 18, 2024
Beyond Finance is a rapidly growing organization based in Atlanta, GA, dedicated to helping individuals escape debt and achieve financial freedom. They offer a supportive, user-centric environment with customized financial solutions. The company is seeking a Jr. HR Business Partner with at least 2 years of experience to work closely with the Sales organization, supporting 25-50 managers on various HR needs. The ideal candidate should have strong technical/analytical skills, excellent communication abilities, and a commitment to an organization. Beyond Finance provides a collaborative work environment, competitive benefits, and opportunities for career development.
Bilingual Inside Sales Representative (Remote)
Company: Beyond Finance
Location: Remote
Posted Mar 15, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><span><strong datastringifytype=bold><em datastringifytype=italic>This role requires you to work 1 weekend day either Sat or Sun We do not offer a MF Shift<em><strong><span><p> <p><span>As a Sales Representative you will consult with prospective customers about debt consolidation options to help pay off their consumer debt and get them started on the path toward financial freedom You will foster trust by educating them on our program using a consultative approach This is a fulltime role 40hrsweek that requires weekend availability<span><p> <p><strong>In this role you will<strong><p> <ul><li><span>Assess a customers financial situation and guide them toward the option that best resolves their challenges<span><li> <li><span>Perform sales by utilizing consultative sales scripting<span><li> <li><span>Educate clients on a variety of financial solutions available to manage their debt<span><li> <li><span>Manage personal lead pipeline to maximize efficiency and productivity<span><li> <li><span>Diligently update all lead file notes phases and statuses in the CRM<span><li> <li><span>Ensure all sales transactions adhere to compliance standards<span><li> <ul><p><strong>What Were Looking For<strong><p> <ul><li><span>Bilingual Spanish Required <span><li> <li><span>You are selfmotivated and highly driven<span><li> <li><span>Success in exceeding goals in a fastpaced sales environment<span><li> <li><span>Sees challenges as opportunities Sees objections as buying questions<span><li> <li><span>Sales experience preferred but not required<span><li> <li><span>Financial Services experience is a plus<span><li> <li><span>Strong written verbal amp oral communication skills<span><li> <ul><p><strong>What You Can Expect <strong><p> <ul><li><span>Extensive handson sales training that sets you up for success<span><li> <li><span>A typical day consists of making and answering inbound and outbound calls in a highvolume setting<span><li> <li><span>There is no cold calling at Beyond Finance All prospective customers have requested debt consolidation solutions<span><li> <li><span>Base Pay with uncapped monthly commission<span><li> <ul><div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
Digital Marketing Manager
Company: Beyond Finance
Location: Chicago, IL
Posted Mar 17, 2024
Beyond Finance is a mission-driven organization that helps Americans escape debt and achieve financial stability. They are seeking a Digital Marketing Manager with 3+ years of experience in paid search marketing, a proven track record in uncovering value, and expertise in platforms like Google Ads and Bing Ads. The role involves strategy development, campaign management, leadership, analytics, testing, collaboration, budget management, and vendor management. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for career growth.
Negotiations Specialist
Company: Beyond Finance
Location: Remote
Posted Mar 16, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><strong>About the Role<strong><p> <p><span>Our Negotiations Specialists play a key role in the success of our clients becoming free of debt Working on behalf of clients you will coordinate efforts to help negotiate delinquent accounts for the best possible savings The ideal candidate will be an exceptional communicator who is skilled at building relationships with external parties This is an exciting and rewarding position that drives not only success for our clients but for our business<span><p> <p><strong>What Youll Do<strong><p> <ul><li><span>Build relationships with external partners to assist in negotiating delinquent accounts for clients<span><li> <li> <div dataqa=slackkitscrollbar> <div> <div dataqa=slackkitlist> <div id=1702501119910039 dataqa=virtuallistitem dataitemkey=1702501119910039> <div dataqa=messagecontainer dataqaunprocessed=false dataqaplaceholder=false> <div dataqahover=true> <div> <div> <div dataqa=messagecontent> <div> <div dataqa=messagetext> <div dataqa=blockkitrenderer> <div> <div> <p>Provides oversight to client finances and determines the best plan of action for resolving client questions and requests<p> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <li> <li><span>Utilizes various tools and resources to group together common debts from numerous clients in an effort to enhance strength of negotiations with a given agency<span><li> <li><span>Employ a high level of time management and multitasking ability in order to effectively manage account queues<span><li> <li><span>Consistently displays a passion for helping people with an outstanding focus on the clients needs<span><li> <li><span>Other duties and special projects as required<span><li> <ul><p><strong>What We Look For<strong><p> <ul><li><span>Bachelors degree in a relevant field Business Administration Banking Actuarial Science Finance preferred<span><li> <li><span>Strong communicator Includes listening verbal amp written communication<span><li> <li><span>Able to work in a fastpaced environment<span><li> <li><span>Supports teamdepartment collaboration amp inclusion<span><li> <li><span>A true passion for helping people with an outstanding focus on the clients needs<span><li> <li><span>Proficient in technology experience using Salesforce or similar CRM a plus<span><li> <ul><div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
Senior Software Engineer, Loan
Company: Possible Finance
Location: Remote
Posted Mar 11, 2024
<div> <p><span>Were on a mission to end the debt cycleand help our customers and their communities unlock economic mobility for generations to come <strong>Join the team thats making our goal a reality <strong>At Possible were building a new type of consumer finance company One that helps our customers stay out of debt rather than profits from them staying in it As a Public Benefit Corporation our mission and responsibility are to help communities unlock economic mobilitywith affordable credit products designed to improve financial health<span><p> <p><span>Founded in 2017 our lead VCs are Canvas and Union Square Ventures We are a fully distributed company with a global workforce We have over 100000 reviews on the App Store with a 48 star average rating Just as we are committed to building a new type of consumer finance company we are equally dedicated to the employee experience<span><p> <div> <p><strong>The Role<strong><p> <p>Join the Loan Team to grow the Possible Loan product and business You will collaborate across the company to find the best solutions for launching into new states improving cash collection reducing delinquency rates and helping to find other ways to expand on the success of our revolutionary lending product You will scale and increase reliability for our payment solutions to match our unprecedented growth You will create high availability and transaction consumer financial solutions<p> <p><strong>Responsibilities<strong><p> <ul><li>Work closely with product managers designers and other business owners throughout the entire software lifecycle from feature ideation to measuring and reporting on customer impact after releases<li> <li>Architect design code and maintain components for the Loan product as well as cloud infrastructure for those components<li> <li>Deliver and maintain highly available and scalable services in production<li> <li>Mentor other engineers foster and grow an engineering culture of introspection and continuous improvement<li> <li>Investigate and drive customer issues to resolution<li> <li>Play a key role when it comes to driving underlying metrics and outcomes for the Possible Loan product<li> <ul><p><strong>Requirements<strong><p> <ul><li>Bachelors Degree in Computer Science or related field<li> <li>6+ years of programming experience on a modern technology stack<li> <li>Experience designing and implementing systems that support hundredsthousands or more of concurrent users<li> <li>Strong knowledge of Java 11+collections multithreading JVM memory model etc SpringBoot<li> <li>Experience shipping highly available and reliable customercentric software solutions with a preference for experiences with payments 3rd party integrations onboarding and optimizations to scale a successful financial product<li> <ul><p>Learn more about us being a Public Benefit Company<p> <div> <p><span><strong>What we offer<strong><span><p> <p><span>Possible Finance is on a mission to help communities break the debt cycle and unlock economic mobility for generations to come With the backing of our venture investors Union Square Ventures Canvas Ventures Euclidean Capital Unlock Venture Partners a loyal following of hundreds of thousands of customers and a fantastic team were unwavering in our fight for financial fairness As one of only a few fintech Public Benefit Corporations weve baked our dual commitment to building a profitable and socially impactful company right into our charter we only succeed when our customers do too If youd like to help us ship financial products that protect consumers from predatory lending practices and promote financial health give us a shout<span><p> <p><span>Our fully distributed multicultural team is located across North America<em datastringifytype=italic> <em>Latin America Asia and Africa Our synchronous coordination hours are between 9 am and 3 pm Pacific Time<span><p> <p><span><strong>Privacy Policy<strong><span><p> <p><span>To learn more please visit our Privacy Policy page<span><p> <div>
Manager of IT Engineering
Company: Beyond Finance
Location: Chicago, IL
Posted Mar 16, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p>We are looking for a handson manager to lead our IT Engineering team The team is focused on network optimization patching monitoring server connects control amp site operations in a WFH call center environment The manager is a skilled professional who is a technical go to mentor and coach for the team The role would be 75 hands on and 25 strategicmanagerial for a highly technical group<p> <p>Ideal person for this role has worked in a mostly non Microsoft server environment with experience in Google Suite Slack Cloudflare and networkingpatching tools and is skilled with a scripting language<p> <p>The individual would work with peers that manage support devops security and call center groups This is not a frontline user support manager AWS Environment Manager or Security Manager Role<p> <p><strong>Duties <strong><p> <p>The candidate would own the processes below<p> <ul><li>Monitor tune secure employee workstations in WFH environment <ul><li>Apply best in class VPNalternatives to route traffic including VOIP<li> <li>Monitor home network quality coach to resolve auto escalate as needed<li> <li>Ensure minimal loss of quality for WFH call center agents<li> <ul><li> <li>Automatescript commonly performed tasks by the group including user setups advanced privileges<li> <li>Partner in Vendor procurement contract reviewfeedback and SOW process management Infosec review requests<li> <li>Manage and deliver several large high riskvisibility and complex projects simultaneously<li> <ul><p><strong> Desired Qualifications<strong><p> <ul><li>Bachelors Degree in relevant field required Masters degree in Information Technology or relevant related field preferred<li> <li>Minimum 7 years of handson experience in information operations amp networking 5 years of experience as manager<li> <li>Advanced skills in Cloudflare Automox Google GAM Slack<li> <li>Experience with Powershell or python scripting knowledge<li> <li>Indepth knowledge and understanding of information risk concepts data loss prevention DLP and principles to relate business needs to security<li> <li>Has leadership skills to communicate and present strategic company goals into an actionable product execution roadmap<li> <li>Well prepared for Major Incidents and ability to provide mitigation plans against future events based on Incident Reports<li> <ul><div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
IT Support Specialist
Company: Beyond Finance
Location: Atlanta, GA
Posted Mar 19, 2024
Beyond Finance is a rapidly growing organization seeking an IT Support Specialist to contribute to its ambitious growth. The role involves providing strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of services and operations. The ideal candidate will have advanced experience with Windows operating systems, scripting languages, and a major platform for ticketing and support. Beyond Finance offers an uplifting work environment, competitive benefits, and opportunities for career development and training.
Genesys/Five9 Developer (Offshore)
Company: Beyond Finance
Location: Remote
Posted Mar 16, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><strong>About the Role <strong><p> <p>We are seeking a Five9 and Genesys Pure Cloud Engineer to support Beyond Finances ambitious growth You will provide strategic innovative and costeffective solutions to increase efficiency reliability and integration of our services and operations You will work daily in a semiautonomous environment where fast prototyping emerging technologies to solve industryrelated problems is the rule<p> <p><strong>What Youll Do <strong><p> <p>Five9 and Genesys Engineer will<p> <ul><li>Manage multiple cloud call center solutions agent configuration campaigns queues skills etc<li> <li>Drive VOIP QoS delivery for outbound and Inbound interactions to maximize agent productivity meeting business KPIs<li> <li>Maintain Call Center Technology operational support meeting SLAs and projects deadlines<li> <li>Manage recordings reporting and other auxiliary call center applications<li> <li>Provide configurations and programming for the system as needed working with various internal and external technical teams<li> <li>Work within multivendor environment on escalation of issues and driving those escalation to resolutions<li> <li>Real time troubleshooting of Five9 and Genesys but not limited to these two dialer application and telephony functionality<li> <li>Trend analysis to guide business in dialer optimization Call back rates answer rates RPC achievement<li> <li>Work with developers on reporting API integration 3rd party app integration including Salesforce<li> <li>Troubleshooting IVR call flow telephony call quality functionality and usability verification<li> <ul><p><strong>Required Experience <strong><p> <ul><li>Five9 and Genesys pureCloud Computer Telephony Integration CTI web services API<li> <li>Configuration Reporting Statistical Web Services API<li> <li>Analytical ability to understand the issues trend and proactive issues resolution<li> <li>Experience with Five9 and Genesys connectors to provide real time data access during a call<li> <li>Experience with PrePackaged CRM Integrations such as <ul><li>Salesforce<li> <ul><li> <li>More than two years of experience in a Five9 and Genesys AdministratorEngineer Role<li> <li>Knowledge of out of the box reports for Queues Agents Interactions Campaigns IVR Scripting List Reports Contacts Do Not Call Worksheets and custom report creation<li> <ul><p><strong>Requirements<strong><p> <ul><li>2+ years of experience in a Genesys and Five9 Operation support<li> <li>Bachelors degree in engineering or related field preferred<li> <li>Five9 andor Genesys Admin Certifications<li> <li>Be able to provide support on evenings and weekends US hours<li> <ul><div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
Inside Sales Representative
Company: Beyond Finance
Location: Remote
Posted Mar 15, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><strong>Career Description<strong><p> <p><span>Sales Representatives engage prospective consumers who have requested information regarding debt consolidation options Sales Representatives help clients get started on the path towards financial freedom Our Representatives assess a clients financial situation and provide a tailored debt consolidation option We are committed to providing impeccable service and helping our clients achieve their financial goals<span><p> <p><strong>About The Role<strong><p> <ul><li><span>There is no cold calling at Beyond Finance All prospective customers have requested debt consolidation solutions<span><li> <li><span>You will assess a customers financial situation and guide them toward the option that best resolves their challenges<span><li> <li><span>Youll be expected to quickly build rapport and establish trust with prospective clients<span><li> <li><span>Ensure all sales transactions adhere to compliance standards<span><li> <li><span>Continuously support and contribute to our energetic team of business development enthusiasts<span><li> <li><span>Base Pay with uncapped monthly commission<span><li> <ul><p><strong>What Were Looking For<strong><p> <ul><li><span>Motivated individual with an entrepreneurial spirit <span><li> <li><span>Success exceeding goals in a fastpaced sales environment<span><li> <li><span>Sees challenges as opportunities Sees objections as buying questions<span><li> <li><span>Sale experience preferred but not required<span><li> <li><span>Financial Services experience is a plus<span><li> <li><span>Strong written verbal amp oral communication skills<span><li> <ul><div> <div> <div> <p>The base salary range represents the anticipated salary range for this position The actual base salary offered within the range will depend on numerous factors including the individuals skills experience performance and the location where work is performed In addition to base salary this position qualifies for commission Sales Agents earn a monthly commission based on the amount of debt enrolled subject to the terms outlined in the companys commission plan Fulltime employees hired into this position are eligible for health care benefits shown on our company careers page<p> <div> <p>Base Salary Range<p> <p><span>$15<span><span><span><span>$1815 USD<span><p> <div> <div> <div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
Customer Service Representative
Company: Beyond Finance
Location: Remote
Posted Mar 14, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><strong>About The Role<strong><p> <p><span>Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finances financial hardship programs They are Beyonds caring voice to the client and guide them from enrollment through graduation Our Customer Service Representative possesses a secondtonone work ethic and an upbeat positive and passionate attitude about customer service By responding promptly to client requests and possessing an acute awareness that allows them to anticipate the clients needs and exceed expectations our Client Success Department is critical to the success of helping maintain Beyonds white glove service standard <span><p> <p><span>As a Customer Service Representative you will complete a four week training program to become an expert in Beyonds financial hardship programs After you successfully complete training you will be responsible for providing superior customer service and a positive experience to our clients The Client Success Specialist role is a remote position <span><p> <p><em><strong>Our call center is open 7 days a week The hours are MF 1030am1000pm CST and SatSun 830am800pm CST The ability to work weekends and evenings is required<strong><em><p> <p><strong>What Youll Do<strong><p> <ul><li><span>Above all else provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests anticipating unstated needs and educating them on our programs in a remote call center environment<span><li> <li><span>Proactively identify analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship<span><li> <li><span>Exhibit strong writtenverbal communication skills excel at customer interaction and deliver practical solutions <span><li> <li><span>Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner<span><li> <li><span>Work independently and with a team to drive retention of clients through bolstering product knowledge and providing bestinclass service at all times<span><li> <li><span>Operate navigate and troubleshoot a desktop computer to obtain and extract information research through multiple computer programssystems simultaneously and document information activities and changes in the CRM database Client Relationship Management System for client accounts <span><span>Apply various troubleshooting techniques to resolve complicated technical or configuration issues<span><li> <li><span>Continuously learn interpret and utilize company and industry knowledge practices and procedures to deliver accurate and uptodate solutions<span><li> <li><span> Meet and exceed client centric performance expectations focused around quality of service and efficiency<span><li> <li><span>Engage with feedback to leader and team to collaborate and streamline workflows<span><li> <ul><p><strong>What We Look For<strong><p> <ul><li><span>Bachelors Degree preferred<span><li> <li><span>Bilingual Spanish preferred not required <span><li> <li><span>Strong technical aptitude and ability to learn and navigate complex systems<span><li> <li><span>Excellent communication skills written verbal and listening<span><li> <li><span>You operate with understanding active listening patience empathy and kindness to customers<span><li> <li><span>Strong interpersonal skills and can independently handle routine and complex client inquiries<span><li> <li><span>Have a peoplefocused approach and solution mindset youre an effective problem solver<span><li> <li><span>Effective at time management planning amp organizing tasks <span><li> <li><span>Ability to work from home in a distraction free environment<span><li> <li><span>Reliable High Speed Internet connection<span><li> <ul><p><span>INDRM1<span><p> <div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
Bilingual Customer Service Representative
Company: Beyond Finance
Location: Remote
Posted Mar 13, 2024
<div><br ><br ><p datastringifytype=pre>At Beyond Finance weve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future Through compassionate individualized care<strong> <strong>a culture focused on compliance and ethics supportive usercentric technology and customized financial solutions weve helped over 300000 clients on their path to a brighter future<p> <p datastringifytype=pre>While were proud of what weve already accomplished were searching for new collaborators to help us get to the next level If youre looking to join a forwardthinking rapidly growing organization with helping people as its number one goal we want to hear from you<p> <p> <br ><p><div> <p><strong>About The Role<strong><p> <p><span>Our Customer Service Representatives CSR serve as the primary point of contact for clients enrolled in Beyond Finances financial hardship programs They are Beyonds voice to the client and provide the connection between our Sales and Operations teams Our CSRs possess a secondtonone work ethic and an upbeat positive and passionate attitude about customer service By responding promptly to client requests and possessing an acute awareness that allows them to anticipate the clients needs and exceed expectations our Client Success Department is critical to the success of helping maintain Beyonds exemplary customer brand <span><p> <p><span>As a Customer Service Representative you will complete a 4 week training program to become an expert in Beyonds financial hardship programs After you successfully complete training you will be responsible for providing superior customer service and a positive experience to our clients The Client Success Representative role is a remote position <span><p> <p><em><strong>Our call center is open 7 days a week The hours are MF 1030am1000pm CST and SatSun 830am800pm CST The ability to work weekends and evenings is required<strong><em><p> <p><strong>What Youll Do<strong><p> <ul><li><span>Above all else provide a bestinclass customer service experience over the phone by responding to client requests anticipating unstated needs and educating them on our programs<span><li> <li><span>Through demonstrated effective listening analyze client problems and provide information and solutions in a timely and efficient manner<span><li> <li><span>Employs strong interpersonal skills to handle difficult calls courteously and professionally<span><li> <li><span>Thoroughly documents request outcomes for accurate tracking and analysis<span><li> <li><span>Work efficiently and effectively to independently resolve client requests both as a team and independently<span><li> <li><span>Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner<span><li> <li><span>Operates a desktop computer to obtain and extract information documents information activities and changes in the CRM database Client Relationship Management System for client accounts<span><li> <li><span>Utilizes appropriate resource materials to effectively and accurately interpret respond and resolve client inquiries and problems<span><li> <li><span>Handle a high volume of clients in a work from home call center environment<span><li> <ul><p><strong>What We Look For<strong><p> <ul><li><span>12 years in sales or customer service Contact andor Call Center background a bonus<span><li> <li><span>Bachelors Degree preferred<span><li> <li><span>Bilingual Spanish Required<span><li> <li><span>Technical proficiency with Client Relationship Management system CRM<span><li> <li><span>Strong customer service orientation<span><li> <li><span>Strong communicator Includes listening verbal amp written communication <span><span>c<span><span>ourteous and professional active listening skills is a must <span><li> <li><span>Effective problem solver<span><li> <li><span>Effective at time management planning amp organizing tasks and time <span><li> <li><span>Ability to understand and empathize with customer issues<span><li> <li><span>Ability to work from home in a distraction free environment<span><li> <li><span>Reliable High Speed Internet connection<span><li> <ul><p><span>INDRM1<span><p> <div> <p><strong>Why Join Us<strong><p> <p><span>While you make a difference for others well work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us For eligible fulltime employees we offer<span><p> <ul><li><span>Considerable employer contributions for health dental and vision programs<span><li> <li><span>Generous PTO paid holidays and paid parental leave<span><li> <li><span>401k matching program<span><li> <li><span>Merit advancement opportunities<span><li> <li><span>Career development amp training<span><li> <ul><p><span>And finally our team spirit and culture We<span><span> cultivate an environment of community connection and belonging across our entire organization<span><p> <p><span><em datastringifytype=italic>Beyond Finance does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job positions No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team<em><span><p> <div>
Director, Strategic Workforce Management
Company: Beyond Finance
Location: Chicago, IL
Posted Mar 19, 2024
Beyond Finance is seeking an experienced Strategic Workforce Management Director to oversee forecasting, planning, staffing optimization, and reporting. The role involves managing long-term and real-time staffing decisions, identifying opportunities to enhance efficiency, and leading pilot programs for innovative team performance improvements. The ideal candidate should have a BA/BS in an applicable discipline, superior communication skills, and advanced experience in building and analyzing models for forecasting and scheduling optimization. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for career development.