Jobs at Customer.io
550 open positions
Sr Channel Account Manager
Company: Customer.io
Location: Remote
Posted Apr 13, 2024
Customer.io, a leading platform for automated communication, is seeking a high-energy Strategic Channel Account Manager for their East Coast team. The role involves managing full sales cycles, generating partner-sourced opportunities, and enabling partners to lead sales cycles. The ideal candidate should have 2+ years of experience in Account Executive or sales-focused partnership roles, and be a top performer in their previous roles. The company offers a competitive salary, comprehensive benefits, and opportunities for professional growth. Customer.io is committed to fostering an inclusive team culture and increasing diversity within the tech industry.
Developer Enablement Engineer
Company: Customer.io
Location: Other US Location
Posted May 22, 2024
Customer.io, a remote-first company, is seeking an Enablement Engineer to join their Engineering team. The ideal candidate will collaborate to reduce engineering complexity, improve development velocity, and decrease time to market. They will develop self-service solutions, engineering standards, and best practices. The role offers opportunities for growth, flexibility, and a significant impact. Customer.io values diversity and provides comprehensive benefits, including unlimited PTO, parental leave, health insurance, retirement matching, and a professional education budget. The company is committed to increasing inclusion and equity within the tech industry.
Sr. Account Executive
Company: Customer.io
Location: Remote
Posted Apr 14, 2024
Customer.io, a B2B SaaS company specializing in automated communication, is seeking a top-performing Senior Account Executive. The role involves full-cycle sales, including prospecting, demos, and closing deals. The ideal candidate should have 3-5 years of experience, a proven track record of quota achievement, and excellent communication skills. Customer.io offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion. The hiring process includes video calls with a recruiter, hiring manager, and a mock call with the hiring team.
Solutions Architect
Company: Customer.io
Location: Other US Location
Posted May 08, 2024
Customer.io, a SaaS company specializing in marketing automation, is seeking a Solutions Architect. The role involves supporting the sales team in closing premium deals, ensuring leads are confident in their buying decision, and advocating for qualified leads. The ideal candidate should have 2+ years of experience as a Solutions Architect or Sales Engineer, excellent communication skills, strategic decision-making ability, and understanding of Computer Science principles and noSQL data structures. The company offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion. The hiring process includes a recruiter screen, a hiring manager interview, a take-home assignment, and a mock call with the Solutions Architect team.
Senior Product Manager, Customer Data Platform
Company: Customer.io
Location: Other US Location
Posted Jun 04, 2024
Customer.io, a product-led growth company, is seeking a Senior Product Manager to join their CDP team. The role involves leading the CDP Squad in achieving strategic outcomes, contributing expertise in customer data integration, and aligning with senior leadership. The ideal candidate should have 5+ years of product management experience, 2+ years on a CDP or related product, and strong alignment-building skills. The company offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.
Engineering Manager - Workflows
Company: Customer.io
Location: Other US Location
Posted May 07, 2024
Customer.io, a SaaS company specializing in automated communication, is seeking an Engineering Manager for their Workflows squad. The role involves leading a team of experienced engineers to enhance the reliability, performance, and scalability of their flagship product, Journeys. The ideal candidate will have at least 3 years of experience as an engineering manager, hands-on senior level engineering experience, and a product mindset. The role offers a competitive salary, comprehensive benefits, and the opportunity to work remotely. Customer.io is committed to fostering an inclusive team culture and increasing diversity within the tech industry.
Customer Experience Operations Manager
Company: Customer.io
Location: Other US Location
Posted May 16, 2024
Customer.io, a company specializing in automated communication, is seeking a CX Ops Manager. The role involves optimizing the tool stack, improving workflows, and enhancing customer-facing support. The ideal candidate should have 5+ years of Ops experience, strong understanding of Planhat, Zendesk, and Salesforce, and excellent analytical skills. The company offers competitive benefits, including unlimited PTO, 16 weeks paid parental leave, and a comprehensive professional development budget.
Engineering Manager - Parcel
Company: Customer.io
Location: Other US Location
Posted May 03, 2024
<p>Hi Im Paul VP Engineering at Customerio<p> <p>Im looking for someone to manage the engineering squad for a core piece of our product our creative content editor We acquired Parcel the best development platform for creating email in 2022 and were hard at work bringing its powerful features into our main Journeys product This is our opportunity to build the ideal experience for people who build emails using Customerio Email creation is a core activity in our product We want the creative experience to be easy delightful and powerful<p> <p>Were creating one editor that switches seamlessly between code and design and provides a consistent editing experience across channels Our customers teams are made up of people with different skills but one goal to build out a marketing strategy and design system that adheres to brand guidelines The way in which users want to build that system code or no codeshould not matter<p> <p>Help us make an impact on our customers email creation and solve challenging problems along the way<p> <p><b>As an Engineering Manager at Customerio you will<b> <p><ul><li>Lead effective squad rituals and ensure production readiness through peerreview quality review documentation deployment logging and monitoring practices<li> <li>Ensure your squads solutions are scalable architecturally sound flexible and secure<li> <li>Create accountability for delivery timelines while fostering an inclusive collaborative and empathetic work environment<li> <li>Provide direct timely and specific coaching and development opportunities for your direct reports across backend frontend full stack and QA<li> <li>Hire onboard transfer and manage performance to ensure the right people are in place to accomplish business objectives within your squad<li> <li>Understand Customerios vision business model target markets acquisition channels competitors and products well enough to ask questions that drive meaningful investigation within your squad<li> <li>Build and maintain a partnership with your Product Management and Design peers<li> <ul><p><b>Were looking for someone who<b> <p><ul><li>Works in NorthSouth American time zones<li> <li>Has at least two years of experience as an Engineering Manager working on a SaaS product B2B or B2C at an ideally earlytomidstage SaaS company<li> <li>Understands SaaS software architecture programming languages technologies and cloud infrastructure deeply enough to represent their squads technical choices across the company<li> <li>Makes time to understand technical architecture learn new technologies review proposals and provide feedback to level up the engineers around them<li> <li>Builds and nurtures high performing teams<li> <li>Is fueled to reach higher when our customers are having a bad day<li> <li>Communicates concisely accurately and directly both verbally and in writing<li> <ul><p><b>About Customerio<b> <p><p>Our mission at Customerio is to power automated communication that people like to receive Today over 7100 internet businesses use Customerio to manage send and track the performance of emails SMS push notifications and inapp messages Unlike typical marketing platforms Customerio helps businesses increase relevance by using behavioral data what people do or dont do when logged in to a web or mobile app<p> <p>This is a fully remote role We are offering a starting salary of $175000$190000 USD or equivalent in local currency depending on experience and subject to market rate adjustment<p> <p><b>Benefits at Customerio include<b> <p><ul><li>Unlimited PTO we encourage at least 20 vacation days in addition to holidays and sick days so that you can unwind unplug and recharge<li> <li>16 weeks paid parental leave including adoption and foster care<li> <li>100 paid insurance premiums for you and your dependents<li> <li>401k retirement matching up to 5 dollarfordollar match to retirement contributions<li> <li>$1500 annual healthy lifestyle budget for gym memberships classes fitness equipment<li> <li>$250monthly Remote Work Stipend to be used for home internet cell phone and other miscellaneous remote work costs<li> <li>$300month coworking space rental reimbursement<li> <li>$2000yearly professional education budget for conferences courses workshops books etc<li> <li>$1500 home office budget to make sure your working space is ergonomic and just what you need to do your best work<li> <li>One month sabbatical after five years at Customerio<li> <li>We also have opportunities to meet in person with your peers throughout the year<li> <ul><p>All final candidates will be asked to complete a background check and employment verifications as part of our preemployment process<p> <p>Customerio recognizes the stifling impact of systemic injustice on diverse communities We commit to using our influence to increase inclusion and equity within the tech industry We strive to build an inclusive team culture implement biasfree hiring practices and develop community partnerships to expand our global impact<p> <p><b><strong>Join us<strong><b> <p><p>Check out our careers page for more information about why you should come work with us We are passionate about our core values of Empathy Transparency Responsibility and Awkwardness and are looking for new coworkers to share and build that passion<p> <p><b>How to apply<b> <p><p>Apply at the link below and tell us why youre interested in the position We will respond to all applicants with a status update about your application<p> <p>Heres what you can expect from our hiring process order is subject to change<p> <ol><li>30 minute video call with Recruiter<li> <li>Take Home Coding Assignment + 60 minute FollowUp and QampA Interview<li> <li>60 minute Career Accomplishment Interview + 45 minute Leadership Interview<li> <li>Writing Exercise + 60 minute Review call<li> <ol>
Accounting Manager
Company: Customer.io
Location: Other US Location
Posted May 04, 2024
<p><span>👋<span> Hi Im Eric Senior Controller at <span>Customerio<span> Im looking for an Accounting Manager to join our Business Operations team The Accounting Manager and the Controller and CFO will work together to manage and maintain the financial record keeping and reporting of the company This role will directly impact the company by contributing to the development maintenance and review of the monthly financial results the annual operating budget and rolling forecasts as well as managing the daytoday functions required of the team<p> <p><b><strong>Some things youll do<strong><b> <p><ul><li><strong>Financial Reporting<strong> Prepare and analyze monthly quarterly and annual financial statements in accordance with GAAP standards Communicate financial results to senior management and provide insights to support strategic decisionmaking<li> <li><strong>Team Leadership<strong> Supervise and mentor a team of accounting professionals fostering a culture of accountability collaboration and continuous improvement Provide guidance on complex accounting issues and support professional development initiatives<li> <li><strong>Compliance and Controls<strong> Ensure compliance with regulatory requirements and internal controls Implement and maintain policies and procedures to safeguard company assets and mitigate risks<li> <li><strong>Process Improvement<strong> Streamline accounting processes and leverage technology to increase efficiency and accuracy Identify areas for improvement and implement best practices to enhance productivity and scalability<li> <li><strong>Audit Support<strong> Coordinate external audits and serve as the primary point of contact for auditors Prepare audit schedules provide requested documentation and address audit findings in a timely manner<li> <li><strong>System Implementation<strong> Collaborate with cross functional departments to implement new procurement payroll and subscription billing tools Providing documentation and training for company personnel on new processes and procedures<li> <ul><p><b><strong>What were looking for<strong><b> <p><ul><li>7+ years of progressive accounting experience including 2 years in a managerial role<li> <li>Thorough understanding of GAAP principles and financial reporting requirements<li> <li>CPA preferred<li> <li>Strong leadership and interpersonal skills with the ability to motivate and develop a highperforming team<li> <li>Excellent analytical and problemsolving abilities with a keen attention to detail<li> <li>Proficiency in accounting software eg NetSuite QuickBooks and Microsoft Excel<li> <li>Effective communication skills with the ability to present complex financial information clearly and concisely<li> <li>Demonstrated ability to prioritize workload meet deadlines and adapt to changing priorities in a fastpaced environment<li> <ul><p><b>About Customerio<b> <p><p>Our mission at Customerio is to power automated communication that people like to receive Today over 7600 internet businesses use Customerio to manage send and track the performance of emails SMS push notifications and inapp messages Unlike typical marketing platforms Customerio helps businesses increase relevance by using behavioral data what people do or dont do when logged in to a web or mobile app<p> <p>We are offering a starting salary of $125000 USD or equivalent in local currency depending on experience and subject to market rate adjustment<p> <p><b>Benefits at Customerio include<b> <p><ul><li>Unlimited PTO we encourage at least 20 vacation days in addition to holidays and sick days so that you can unwind unplug and recharge<li> <li>16 weeks paid parental leave including adoption and foster care<li> <li>100 paid insurance premiums for you and your dependents<li> <li>401k retirement matching up to 5 dollarfordollar match to retirement contributions<li> <li>$1500 annual healthy lifestyle budget for gym memberships classes fitness equipment<li> <li>$250monthly Remote Work Stipend to be used for home internet cell phone and other miscellaneous remote work costs<li> <li>$300month coworking space rental reimbursement<li> <li>$2000yearly professional education budget for conferences courses workshops books etc<li> <li>$1500 home office budget to make sure your working space is ergonomic and just what you need to do your best work<li> <li>One month sabbatical after five years at Customerio<li> <li>We also have opportunities to meet in person with your peers throughout the year<li> <ul><p>All final candidates will be asked to complete a background check and employment verifications as part of our preemployment process<p> <p>Customerio recognizes the stifling impact of systemic injustice on diverse communities We commit to using our influence to increase inclusion and equity within the tech industry We strive to build an inclusive team culture implement biasfree hiring practices and develop community partnerships to expand our global impact<p> <p><b><strong>Join us<strong><b> <p><p>Check out our careers page for more information about why you should come work with us We are passionate about our core values of Empathy Transparency Responsibility and Awkwardness and are looking for new coworkers to share and build that passion<p> <p><b>How to apply<b> <p><p>Apply at the link below and tell us why youre interested in the position We plan to respond to all applicants with a status update about your application<p> <p><b>Heres what you can expect from our hiring process<b> <p><ol><li>30minute video call with a Recruiter<li> <li>45minute video call with the Hiring Manager<li> <li>Take Home Assignment<li> <li>Assignment Review Call with two potential team members<li> <li>Final Interview<li> <ol>
Sr Account Manager
Company: Customer.io
Location: Other US Location
Posted May 18, 2024
Customer.io, a leading SaaS company specializing in automated communication, is seeking a Senior Account Manager with at least 5 years of experience in account management or related roles within the SaaS industry. The role involves managing high-potential accounts, driving revenue growth, and providing innovative solutions to meet client needs. The company offers a competitive salary, comprehensive benefits, and a mission-driven culture focused on empathy, transparency, responsibility, and awkwardness. The hiring process includes a video call with a recruiter, a video call with the hiring manager, a take-home assignment, and a final interview.
Engineering Manager - Data Pipelines
Company: Customer.io
Location: Other US Location
Posted May 12, 2024
Customer.io, a company specializing in automated customer communication, is seeking an Engineering Manager for their Data Pipelines product. The role involves leading a team, ensuring scalable and secure solutions, and fostering an inclusive work environment. The ideal candidate should have at least 3+ years of experience as an Engineering Manager in a SaaS company, understand SaaS software architecture, and be able to build high-performing teams. The company offers a competitive salary, comprehensive benefits, and a remote work environment.
Marketing Automation Specialist
Company: Customer.io
Location: Other US Location
Posted Jun 06, 2024
Customer.io is seeking a Marketing Operations Specialist to join their dynamic team. The ideal candidate will have experience in Marketing Operations or Revenue Operations within the SaaS industry, and will be responsible for optimizing marketing operations, managing Google Analytics, and collaborating with multiple teams.