Jobs at Customer.io
550 open positions
Senior Site Reliability Engineer - NORAM
Company: Customer.io
Location: Remote
Posted Oct 15, 2023
Today over 5,800 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of USD $153,850-$170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! We will respond to all applicants with a status update about your application.Here's what you can expect from our hiring process (order is subject to change):30 minute video call with Recruiter60 minute technical interview with two potential teammatesHomework assignment + 60 minute Review call with two potential teammatesFinal 30 minute call with Terry, the Hiring Manager We value diversity, attracting the best people in the world to serve as colleagues. If you have a combination of some of the items listed and you're interested in developing in the others, we want to hear from you!About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. Building a repeatable, scalable and high performant infrastructure for our MTA (mail transfer agent), we can enhance the customer experience by ensuring email is delivered with expected accuracy and performance while providing improved observability.We are seeking product-minded, empowered individuals who work collaboratively with their peers on interesting problems, and get those solutions into the hands of customers quickly. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.As a Site Reliability Engineer you will:Design, build, and maintain core MTA infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messagesPlan the growth of Customer.io’s MTA infrastructureAutomate the deployment process to make it as boring as possibleBe on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidentsEnsure monitoring and alerting, alert on symptoms and not on outagesDocument every action so lessons learned turn into repeatable actions and then into automationDebug production issues across services and levels of the stackTake an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teamsLearn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices togetherWhat we're looking for:A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful wayExperience in managing and working with MTAs including MTA administration as a postmasterA solid understanding of problems of scalability and experience deploying and managing distributed MTAs on cloud infrastructureDemonstrated track record of building and maintaining relationships within the MTA industry.Proven experience building infrastructure via code and automating operational toilDeep knowledge of UNIX environments and the ability to apply modern collaborative development practices. Go experience is nice to have, but most of our engineers have succeeded while picking it up on the jobA self-starter who values synchronous and asynchronous workExperience working with Google Cloud Platform would be nice to havePreferably based in North/South America time zones.We understand that you might not have all the skills we've listed, and that's okay.
Senior Frontend Engineer
Company: Customer.io
Location: Remote
Posted Oct 02, 2023
Today over 5,800 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of USD $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! If you have a combination of some of the items and you're interested in developing the others, we want to hear from you!What you'll do:Collaborate with the product, design, and backend engineering teams throughout the conception and development of front-end features,Develop maintainable, performant and well-tested UIs that help our customers easily send timely & relevant messages at scale,Contribute to our extensive design and component systems,Work with our tech support teams to diagnose operational issues and help our customers to achieve their goals with our product,Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together.What we're looking for:Preferably 7+ years of relevant experienceA collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way,Large experience using front-end technologies like JavaScript and CSS to build complex web applications. Ember.js experience is nice to have, but most of our engineers have succeeded while picking it up on the job,A solid understanding of how to create front-end web applications that are both accessible and performant,Comfort working in UNIX environments and applying modern collaborative development practices,Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems,Experience working within a distributed company is preferred.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. We will respond to all applicants with a status update about your application.Here's what you can expect from our hiring process (order is subject to change):30 minute video call with Recruiter60 minute video call with potential teammatesHomework assignment + 60 minute Review call with potential teammatesFinal 30 minute call with Darlene, the Hiring Manager - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. And in this role, you’ll have a direct impact on the product with a high degree of ownership and freedom.Our small, remote-first team is fun-loving, passionate and highly effective. We commit to using our influence to increase inclusion and equity within the tech industry. We believe that embracing unique perspectives and expertise is key to our success as a collaborative team.Thus we understand that you might not have all the skills listed below, that's okay.
Sr. Account Executive, EMEA
Company: Customer.io
Location: Remote
Posted Nov 06, 2023
Customer.io, a B2B SaaS company specializing in marketing technology, is seeking a top-performing Senior Account Executive for the EMEA region. The role involves full-cycle sales, including prospecting, demos, and closing deals. The ideal candidate should have 3-5 years of experience, a proven track record of quota achievement, and familiarity with MEDDPICC or similar sales frameworks. Customer.io offers a competitive salary, comprehensive benefits, and a flexible work environment. The company is committed to diversity, inclusion, and equity in the tech industry.
Sr. Account Executive, EMEA
Company: Customer.io
Location: Remote
Posted Nov 06, 2023
Customer.io, a B2B SaaS company specializing in automated communication, is seeking a top-performing Senior Account Executive with 3-5 years of experience in the Marketing Technology sector. The role involves full-cycle sales, including prospecting, demos, and closing deals. The company offers a competitive salary, comprehensive benefits, and a flexible work environment. The ideal candidate should have a proven track record of quota achievement, excellent communication skills, and the ability to identify customer needs.
Senior Product Designer, Mobile
Company: Customer.io
Location: Remote
Posted Oct 16, 2023
Today over 5,300 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We are offering a starting salary of $140,000-$162,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! We meet as a design team 3x a week to give feedback on in-progress work and communicate daily about new things we learn, improvements to our design system, etc. You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features. ****We plan to respond to all applicants with a status update about your application.Here's what you can expect from our hiring process:30-minute intro call with a Recruiter45 minute video call with the Hiring Manager1 hour video call with a Senior Product Designer1 hour video call - Portfolio Walkthrough1 hour video call with a cross-functional Product Manager1 hour video call with a cross-functional Engineering Manager You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.What you'll do…Develop an understanding and compassion for customers through researchCreate design proposals for new features and collaborate with engineers on prototypesParticipate in the product team's prioritization of work, advocating for influential design improvementsHelp shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peersAbout you…You’re an experienced product designer with 3+ years of experience in a software development settingYou are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problemsYour design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholdersYou have a growth mindset and a willingness to receive and provide feedback, and learn from mistakesYou thrive with autonomy and ownership, and are comfortable navigating ambiguityYou are comfortable communicating asynchronously, including across time zonesYou have a passion for making complex functionality more approachableYou have experience understanding complex systems and designing simple, elegant user interfaces for themWhat we're looking for…Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)Familiarity designing within the constraints of a design system and how interfaces are built from componentsPrevious experience designing complex software, with multiple personas.Experience conducting your own user research to gather customer insights and incorporate it into your design decision-makingExperience with tools like Mixpanel, Amplitude, or FullstoryProficiency with FigmaNice to Haves…Understanding of automated messaging - how companies leverage data like events to build target segmentsAbout Design at Customer.ioWhile your daily work will be as part of a cross-functional squad, the design team will be your home for support and growth. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verification as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. Since we are still small and nimble, there is a lot of opportunity to add to our culture and processes.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive.
Senior Product Designer, In-App
Company: Customer.io
Location: Remote
Posted Nov 10, 2023
Today over 6,000 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion! We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Join us! Benefits at Customer.io include: Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge 16 weeks paid parental leave (including adoption and foster care) 100% paid insurance premiums for you and your dependents 401k retirement matching - up to 5% dollar for dollar match to retirement contributions $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs $300/month co-working space rental reimbursement $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. Here's what you can expect from our hiring process: 30-minute intro call with a Recruiter 45 minute video call with the Hiring Manager 1 hour video call with a Senior Product Designer 1 hour video call - Portfolio Walkthrough 45 minute video call with a cross-functional Product Manager 45 minute video call with a cross-functional Engineering Manager We meet as a design team 3x a week to give feedback on in-progress work and communicate daily about new things we learn, improvements to our design system, etc. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. ****We plan to respond to all applicants with a status update about your application. You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.
Senior Backend Engineer
Company: Customer.io
Location: Remote
Posted Nov 06, 2023
Customer.io, an automated communication platform, is seeking a Senior Back-End Engineer to join their Growth team. The ideal candidate should be product-minded, have experience in delivering performant and scalable distributed applications, and be comfortable working in UNIX environments. The company values diversity, collaboration, and continuous improvement. They offer competitive compensation, comprehensive benefits, and a flexible work environment. The role involves working on various aspects of the application, mentoring junior engineers, and solving complex problems.
Payroll Lead
Company: Customer.io
Location: Remote
Posted Sep 23, 2023
Today over 5,700 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We are offering a starting salary of $95,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! ****We plan to respond to all applicants with a status update about your application.Here's what you can expect from our hiring process:30-minute video call with a Recruiter45-minute video call with the Hiring Manager30-minute video calls with three members of our team - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. )Process and track all variable related pay (sabbatical, commissions, bonuses)Process contractor invoicesSupport our expense reimbursement processReview and approve a portion of employee expense reimbursementsTrack employee spend toward various benefit budgetsAnswer payroll-related employee questionsPerform payroll reconciliationsPrepare and maintain accurate records and reports of payroll and benefits transactions so that we are always “audit ready”Support improving our systems and processes to help us operate more effectively and efficientlySupport with other ad hoc payroll, benefit and/or personnel-related itemsAssist with system implementations to move payroll processes off of PEO’s and in houseCommunicate with our PEO’s regarding all payroll tax correspondenceLead and manage our annual 401k plan auditWe’re looking for someone who has…5+ years of experience working in payroll-related roles with varying degrees of responsibilitiesDegree in accounting, finance or relevant fieldExperience working with PEOs and other payroll/employment platforms like Trinet, Remote.com, Velocity Global, Deel, Upwork etc.Experience managing in house payroll for at least 100 employees located in various taxing jurisdictionsDemonstrated intermediate to advanced Excel skillsExcellent organizational skills and attention to detail, especially around data accuracyExcellent problem-solving skills, though knows when to ask for help or collaborationExcellent communication skillsComfortable working in a remote-first environmentEmpathetic and recognize that your customers are your fellow team members across all departments of the company, and you seek to provide them with timely answers and assistanceAbout Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. Customer.io’s team members are located around the world and are primarily employed via a variety of PEOs.Some things you’ll do…Accurately record and process all payroll related itemsResearch and resolve payroll discrepancies, including communicating with employees and PEOsEnsure payroll changes are reflected accurately in upcoming pay runs (401k deduction changes, terms, leaves, new hires etc. We commit to using our influence to increase inclusion and equity within the tech industry. The Payroll Lead will work together with the Accounting Manager to support and maintain the payroll-related record-keeping of the company.
Senior Product Manager, Mobile
Company: Customer.io
Location: Remote
Posted Oct 01, 2023
Today over 5,800 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We are offering a starting salary of $165,000-$180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! Use this knowledge to educate, advocate, and influence within the company.Find and nurture ideas from anywhere in the company, expecting many of the best ideas will not be your own.Take accountability for results, even though you're working through others to achieve them.What we're looking forAble to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)Previously built and launched mobile apps or have worked on tools and software used by mobile app teams.Successful track record of taking software products from “idea” to “shipped”.An infectious energy when sharing customer stories, and you use those stories to align your team around the customer’s experience.Passionately curious and love asking “Why?” one more time.Proficient skills with data including how to source, analyze, and present quantitative and qualitative data.Exceptional organization skills and self-motivated.Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear.A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often.An excellent writer who values clarity and brevity while avoiding jargon.Nice to haves...Working as a Product Manager on B2B SaaS products, especially in the MarTech space.Using Customer.io or other marketing automation services in a previous role.About Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. At Customer.io you’ll find a culture of innovation and customer focus, balanced with profitability and strong financials. You’ll take those insights and partner with your squad to ship software that makes it easy for them to bring their perfect messaging strategy to life.And you’ll be learning, building, and shipping within a healthy, supportive, and disciplined product environment. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verification as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. ****We plan to respond to all applicants with a status update about your application.Here's what you can expect from our hiring process:30 minute video call with a Recruiter30 - 45 minute video call with the Hiring ManagerTake Home AssignmentAssignment Review Call with two potential team membersFinal Interview We commit to using our influence to increase inclusion and equity within the tech industry.
Senior Product Designer, In-App
Company: Customer.io
Location: Remote
Posted Nov 10, 2023
Customer.io, a company specializing in automated communication, is seeking a Senior Product Designer. The role involves working on in-app messaging tools, collaborating with engineers, and prioritizing projects. The ideal candidate has 3+ years of experience, strong design skills, and the ability to work autonomously. Customer.io offers competitive benefits, including unlimited PTO, comprehensive insurance, and a flexible schedule.
Senior Fullstack Engineer
Company: Customer.io
Location: Remote
Posted Sep 26, 2023
Today over 5,700 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. Our small, remote-first team is fun-loving, passionate, and highly effective. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.We offer a starting salary of USD $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Benefits at Customer.io include:Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge100% medical, dental, vision, and supplemental insurance for you and your dependents16 weeks paid parental leave - for birth, adoption, or foster care401k retirement matching - up to 5% dollar for dollar match to retirement contributionsHealth and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairsHome office stipend - up to $2,000 USD to help you get your home office set up so you can do your best workInternet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plansCo-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environmentLearning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you chooseOpportunities to meet in-person with your peers throughout the yearFlexible schedule, work anywhere you want! We value diversity, attracting the best people in the world to serve as colleagues. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.What you'll do:Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go and NodeApply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and our company to flourishWork with our tech support teams to diagnose operational issues and help our customers to achieve their goals with our productTake an active role in a friendly, supportive squad that encourages you and the entire company to grow as individuals, professionals, and teamsMentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices togetherWhat we're looking for:An independent mindset backed by excellent communication skills and a desire to help us make significant decisions in an empathetic and respectful wayPassion for building frontend experiences that delight customers.A deep understanding of working with extensive datasets. For years we’ve also been building customer data platform features, including Reverse ETL, custom objects, and a sync to data warehouses. Significant experience building out performant distributed applications on cloud infrastructure, preferably in GoExperience building out a Customer Data Platform (CDP)Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.A collaborative mindset backed by excellent communication skills and a desire to help us make decisions in an empathetic and respectful wayAbility to quickly and independently dig into complex problems, identify critical factors and propose solutions with limited mentorship.Able to overlap 6 working hours on ET time zone to interact with the team.Comfort working in UNIX environments and applying modern collaborative development practices.Experience in working with RDB systems, preferably MySQLExperience working within a distributed company is preferredPreferably over 7 years of relevant experienceAbout Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you wantAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities.
Senior Product Designer, Mobile
Company: Customer.io
Location: Remote
Posted Oct 16, 2023
Customer.io, a company specializing in automated communications, is seeking a Senior Product Designer. The role involves working on a complex product serving both non-technical and developer personas. The designer will partner with a Product Manager and engineers to lead a squad, research and design solutions, and shape the design team's culture. The ideal candidate has 3+ years of experience in software development, a growth mindset, and proficiency in Figma. Benefits include unlimited PTO, comprehensive insurance, and a flexible schedule.