Jobs at Customer.io
550 open positions
Engineering Manager
Company: Customer.io
Location: Remote
Posted Mar 08, 2024
Customer.io, a company focused on improving customer communication, is seeking an Engineering Manager for their Data Pipelines product. The role involves leading a team, ensuring scalable and secure solutions, fostering a collaborative environment, and hiring and managing team members. The company offers competitive compensation, extensive benefits, and a commitment to diversity and inclusion. The ideal candidate should have experience in SaaS product management, deep understanding of SaaS architecture, and strong communication skills.
Senior Site Reliability Engineer - Americas
Company: Customer.io
Location: Remote
Posted Mar 13, 2024
<p>Hi Im Mamun Site Reliability Engineering Manager Customerio is looking for a collaborative Site Reliability Engineer SRE who loves solving interesting puzzles and is excited to help us build out a scalable reliable platform that our customers love The successful candidate should also be able work independently when needed and be able to lead other SREs<p> <p>Our small remotefirst team is funloving passionate and highly effective We offer a lot of opportunity to grow and refine your skills while having a significant impact The other members of our site reliability team have backgrounds in a wide variety of industries from Telecom to Gaming with 10 20 years of experience in DevOps We believe that embracing our unique perspectives and expertise is key to our success as a collaborative team<p> <p>We are seeking productminded empowered individuals who work collaboratively with their peers on interesting problems and get those solutions into the hands of customers quickly We value diversity attracting the best people in the world to serve as colleagues Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work<p> <p><b><strong>As a Site Reliability Engineer you will<strong><b> <p><ul><li>Design build and maintain core infrastructure pieces that allow Customerio scaling to support realtime processing and delivery of billions of messages<li> <li>Plan the growth of Customerios infrastructure<li> <li>Automate the deployment process to make it as boring as possible<li> <li>Be on our oncall rotation to respond to Customerio availability incidents and provide support for technical support engineers with customer incidents<li> <li>Ensure we have adequate observability of our infrastructure and applications<li> <li>Debug production issues across services and levels of the stack<li> <li>Take an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals professionals and teams<li> <li>Learn practice and share with your coworkers through code review pair programming team collaboration and training to help improve our collective knowledge and best practices together<li> <ul><p><b>What were looking for<b> <p><ul><li>Preferably 7+ years of experience as a site reliability engineer andor software engineer<li> <li>Experience in managing and working with RDB systems MySQL<li> <li>A solid understanding of problems of scalability and experience deploying and managing distributed applications on cloud infrastructure<li> <li>Go experience is a nice to have but most of our engineers have succeeded while picking it up on the job<li> <li>Proven experience building cloud infrastructure via code using Terraform and automating operational toil<li> <li>Deep knowledge of UNIX environments and the ability to apply modern collaborative development practices<li> <li>Experience working with Google Cloud Platform is nice to have<li> <li>A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way<li> <li>Ability to work independently in your timezone and make progress on tasks and projects without needing frequent guidance<li> <li>Ability to work with all Engineering teams and lead technical discussions and solve problems<li> <li>Inclination to proactively find problems and solve them<li> <li>Ability to coach junior SREs and elevate them<li> <li>Ability to take on longterm projects and see them through completion<li> <li>A securityfirst mindset<li> <li>A selfstarter who values synchronous and asynchronous work<li> <li>Based in the Americas<li> <ul><p><b>About Customerio<b> <p><p>Our mission at Customerio is to power automated communication that people like to receive Today over 7600 internet businesses use Customerio to manage send and track the performance of emails SMS push notifications and inapp messages Unlike typical marketing platforms Customerio helps businesses increase relevance by using behavioral data what people do or dont do when logged in to a web or mobile app<p> <p>We are offering a starting salary of $160000 $180000 USD or equivalent in local currency depending on experience and subject to market rate adjustment<p> <p><b>Benefits at Customerio include<b> <p><ul><li>Unlimited PTO we encourage at least 20 vacation days in addition to holidays and sick days so that you can unwind unplug and recharge<li> <li>16 weeks paid parental leave including adoption and foster care<li> <li>100 paid insurance premiums for you and your dependents<li> <li>401k retirement matching up to 5 dollarfordollar match to retirement contributions<li> <li>$1500 annual healthy lifestyle budget for gym memberships classes fitness equipment<li> <li>$250monthly Remote Work Stipend to be used for home internet cell phone and other miscellaneous remote work costs<li> <li>$300month coworking space rental reimbursement<li> <li>$2000yearly professional education budget for conferences courses workshops books etc<li> <li>$1500 home office budget to make sure your working space is ergonomic and just what you need to do your best work<li> <li>One month sabbatical after five years at Customerio<li> <li>We also have opportunities to meet in person with your peers throughout the year<li> <ul><p>All final candidates will be asked to complete a background check and employment verifications as part of our preemployment process<p> <p>Customerio recognizes the stifling impact of systemic injustice on diverse communities We commit to using our influence to increase inclusion and equity within the tech industry We strive to build an inclusive team culture implement biasfree hiring practices and develop community partnerships to expand our global impact<p> <p><b><strong>Join us<strong><b> <p><p>Check out our careers page for more information about why you should come work with us We are passionate about our core values of Empathy Transparency Responsibility and Awkwardness and are looking for new coworkers to share and build that passion<p> <p><b>How to apply<b> <p><p>Apply at the link below and tell us why youre interested in the position We plan to respond to all applicants with a status update about your application<p> <p><b>Heres what you can expect from our hiring process<b> <p><ol><li> <p>30minute video call with a Recruiter<p> <li> <li> <p>60minute video call with the Hiring Manager<p> <li> <li> <p>Take Home Assignment<p> <li> <li> <p>90minute Technical Interview amp Assignment Review Call<p> <li> <li> <p>Final Interview with the Head of Platform<p> <li> <ol><p><br ><p>
Sr. Sales Development Representative, Outbound
Company: Customer.io
Location: Remote
Posted Dec 22, 2023
Customer.io is looking for Sr. Sales Development Representatives to join their growing Outbound Team. The role involves prospecting, researching, and booking discovery calls with leads in the target market. The company offers a competitive salary, benefits, and opportunities for professional growth.
Senior Backend Engineer
Company: Customer.io
Location: Remote
Posted Dec 02, 2023
Today over 6,000 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Experience in working with RDB systems, preferably MySQL. We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion! Not being afraid to fail, take risks, and ask for help. Join us! Benefits at Customer.io include: Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge 16 weeks paid parental leave (including adoption and foster care) 100% paid insurance premiums for you and your dependents 401k retirement matching - up to 5% dollar for dollar match to retirement contributions $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs $300/month co-working space rental reimbursement $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. Preferably based in North/South American time zones. Be part of a small team of developers that value high-quality software, practice continuous improvement, inspire collaboration, and believe in rapid iterative development.
Demand Generation Manager, Partners
Company: Customer.io
Location: Remote
Posted Mar 09, 2024
Customer.io is seeking a strategic demand-gen marketer to build their partner marketing program. The Demand Generation Manager, Partners, will lead a GTM plan, leverage technology and agency partner relationships, and drive sales opportunities and revenue growth via partner channels. The role involves identifying and establishing relationships with priority technology partners, executing ABM campaigns, increasing engagement with existing partners, and sourcing new partners. The ideal candidate should have a track record of success in creating and scaling demand programs in B2B SaaS, preferably in a partner marketing capacity, and be knowledgeable in using PRM, marketing automation, and CRM tools. Customer.io offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.
Engineering Manager
Company: Customer.io
Location: Remote
Posted Dec 02, 2023
Today over 5,500 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion! We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. We strive to be inclusive, cooperative, and empathetic. Benefits at Customer.io include: Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge 16 weeks paid parental leave (including adoption and foster care) 100% paid insurance premiums for you and your dependents 401k retirement matching - up to 5% dollar for dollar match to retirement contributions $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs $300/month co-working space rental reimbursement $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. Join us! Work directly within your squad to create accountability for delivery timelines, promote healthy work culture, and ensure quality in new product features. Improve our processes, and identify gaps in how we work. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. Recruit and hire new team members, with an emphasis on increasing our diversity.
Senior Product Designer, In-App
Company: Customer.io
Location: Remote
Posted Dec 06, 2023
The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion! We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Today over 6,000 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Zone 1: USD $168,000 - USD $194,000 Zone 2: USD $154,000 - USD $178,000 Zone 3: USD $140,000 - USD $162,000 Zone 4: USD $112,000 - USD $129,000 Please speak with a recruiter for additional information about zone locations. Benefits at Customer.io include: Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge 16 weeks paid parental leave (including adoption and foster care) 100% paid insurance premiums for you and your dependents 401k retirement matching - up to 5% dollar for dollar match to retirement contributions $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs $300/month co-working space rental reimbursement $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. Join us! U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. Customer.io takes a market-based approach to pay, and pay may vary depending on your location. Customer.io recognizes the stifling impact of systemic injustice on diverse communities.
Senior Product Designer - Growth
Company: Customer.io
Location: Remote
Posted Mar 21, 2024
Customer.io, a company specializing in automated communication, is seeking a Senior Product Designer with 3+ years of experience in a software development setting, including 1+ years in a growth role. The ideal candidate will join a team of designers in a remote company of 250 members across 17 countries. They will work on the growth team, envisioning and running experiments to improve customer onboarding. The role involves partnering with product managers and engineers, conducting user research, and communicating asynchronously across time zones. Customer.io offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.
Sr. Sales Development Representative, Outbound
Company: Customer.io
Location: Remote
Posted Feb 29, 2024
<p>Hi Im Rebekah SDR Manager at Customerio Were looking for Sr Sales Development Representatives Sr SDR to join our growing Outbound Team<p> <p>At Customerio our Outbound Team plays a crucial role in the growth of our premium business by researching prospecting and booking discovery calls with leads in our target market You wont necessarily be a data or technical expert but youve shown mastery of the Sales Development Representative roleresponsibilities and have a great understanding of our ideal customer profile and how our product can bring value to a prospects business<p> <p><strong>Some things youll do<strong><p> <ul><li>Prospecting Use our tech stack Apollo LinkedIn SalesNav Salesforce Crunchbase etc to identify and create an ongoing list of new leads in our target market in order to book qualified sales meetings for our Sales Executives <ul><li>Work with Sales Executives 11 ratio to understand prospect goals challenges and use cases<li> <li>Run demos with prospects and guide them through trial experience<li> <ul><li> <li>Team Engagement Collaborate with the team to hone and develop new and meaningful outreach strategies <ul><li>Gain product knowledge with internal training via SDR TeamSales Enablement<li> <li>Be a part of the SDR Interview panel to evaluate culture fit and learn new industry trends<li> <li>Sales tech stack SME that answers questions and leads new hire tool training sessions<li> <li>Be a regular contributing member of daily SDR standups and weekly Sales Development team meetings where youll share useful insights with the team to improve our process and focus of industries<li> <li>Lead quarterly Sequence revamps and consolidation<li> <ul><li> <li>Outreach Focus on daily activities such as email calling and LinkedIn to connect with your prospect where they are most likely to respond <ul><li>Key Performance Indicator minimum expectations 100 dials per week 200 Emails per week 50 LinkedIn tasks per week<li> <li>Use intent tools like G2 and Gartner to prioritize who to prospect to at the opportune time<li> <ul><li> <li>Give realtime feedback on outreach learnings and insights with the sales and marketing team<li> <ul><p><strong>About you<strong><p> <ul><li>Youre personable and outgoing As a 100 remote company most of our meetings are virtual and would love to see your personality shine through the camera<li> <li>You take accountability when it comes to managing your workload and numbers<li> <li>Youre naturally curious and willing to ask questions<li> <li>Youre always learning whether its about the product or use cases and how we help our customers and potential prospects<li> <li>Youre an outsidethebox thinker and willing to try new and creative approaches to cold outreach<li> <ul><p><strong>What were looking for<strong><p> <ul><li>Experience with or knowledge of marketing automation platforms<li> <li>Previous work for a SaaS company or understanding of more technical platforms<li> <li>Excellent written and verbal communication skills<li> <li>Motivated with a selfstarting attitude<li> <li>Midmarket + Enterprise prospecting a plus<li> <li>At least 12 years of experience as a Sales Development Representative<li> <ul><p><b>About Customerio<b> <p><p>Our mission at Customerio is to power automated communication that people like to receive Today over 7100 internet businesses use Customerio to manage send and track performance of emails SMS push notifications and inapp messages Unlike typical marketing platforms Customerio helps businesses increase relevance by using behavioral data what people do or dont do when logged in to a web or mobile app<p> <p>We are offering a starting salary of $65000 + $35021 = $100021 USD Annual On Target Earnings OTE or equivalent in local currency depending on experience and subject to market rate adjustment<p> <p><b>Benefits at Customerio include<b> <p><ul><li>Unlimited PTO we encourage at least 20 vacation days in addition to holidays and sick days so that you can unwind unplug and recharge<li> <li>16 weeks of paid parental leave including adoption and foster care<li> <li>100 paid insurance premiums for you and your dependents<li> <li>401k retirement matching up to 5 dollarfordollar match to retirement contributions<li> <li>$1500 annual healthy lifestyle budget for gym memberships classes fitness equipment<li> <li>$250monthly Remote Work Stipend to be used for home internet cell phone and other miscellaneous remote work costs<li> <li>$300month coworking space rental reimbursement<li> <li>$2000yearly professional education budget for conferences courses workshops books etc<li> <li>$1500 home office budget to make sure your working space is ergonomic and just what you need to do your best work<li> <li>One month sabbatical after five years at Customerio<li> <li>We also have opportunities to meet in person with your peers throughout the year<li> <ul><p>All final candidates will be asked to complete a background check and employment verifications as part of our preemployment process<p> <p>Customerio recognizes the stifling impact of systemic injustice on diverse communities We commit to using our influence to increase inclusion and equity within the tech industry We strive to build an inclusive team culture implement biasfree hiring practices and develop community partnerships to expand our global impact<p> <p><b><strong>Join us<strong><b> <p><p>Check out our careers page for more information about why you should come work with us We are passionate about our core values of Empathy Transparency Responsibility and Awkwardness and are looking for new coworkers to share and build that passion<p> <p><b>How to apply<b> <p><p>Apply at the link below and tell us why youre interested in the position We plan to respond to all applicants with a status update about your application<p> <p><b>Heres what you can expect from our hiring process<b> <p><ol><li>30minute video call with a Recruiter<li> <li>30minute video call with the Hiring Manager<li> <li>60minute video call with the Interview Team <ol><li>30minute interview<li> <li>20minute role play<li> <li>10 minutes for closing remarks and questions<li> <ol><li> <ol><p><br ><p>
Procurement and AP Lead
Company: Customer.io
Location: Remote
Posted Mar 15, 2024
<p>👋 Hi Im Margaret Accounting Manager at Customerio Im looking for a Procurement and AP Lead to join our Business Operations team As Procurement and AP Lead youll work with me and our Senior Controller to support and maintain the financial needs of the company You will oversee and optimize our accounts payable and procurement processes Your leadership will be crucial in driving strategic initiatives fostering vendor relationships and ensuring financial compliance and efficiency<p> <p><strong>Some things youll do<strong><p> <p><strong>Accounts Payable Management<strong><p> <ul><li>Lead the accounts payable function ensuring accurate and timely processing of vendor invoices in compliance with company policies and regulatory requirements<li> <li>Develop and implement best practices for vendor onboarding invoice verification reconciliation and payment processing optimizing efficiency and minimizing errors<li> <li>Conduct regular reviews of accounts payable processes and controls identifying opportunities for automation and enhancement<li> <li>Manage Credit Cards including generating credit cards reviewing categorizing and posting credit card charges and ensuring receipts have been collected<li> <li>Drive special projects as needed within the accounting team<li> <ul><p><strong>Procurement Management<strong><p> <ul><li>Lead the implementation of the Airbase procurement management system<li> <li>Manage all procurement activities including assisting with vendor selection contract negotiations and purchase order management<li> <li>Collaborate closely with departmental stakeholders to understand procurement needs and develop strategic sourcing strategies aligned with business objectives<li> <li>Implement procurement policies and procedures to ensure compliance with regulatory requirements efficient procurement activities and financial controls<li> <ul><p><strong>Analysis and Other<strong><p> <ul><li>Provide assistance in financial reporting and analysis related to accounts payable and procurement highlighting trends variances and opportunities for optimization<li> <li>Develop and monitor accounts payable and procurement processes driving continuous improvement initiatives<li> <li>Assist with various month and yearend closing tasks<li> <li>Assist with audit and tax engagements<li> <li>Prepare and file 1099s for all necessary vendors<li> <li>Collaborate with crossfunctional teams to integrate financial data into business planning and forecasting activities<li> <ul><p><strong>Were looking for someone who hasis<strong><p> <ul><li>Located within UTC 8 to UTC 5 time zones <li> <li>Strong knowledge of accounting principles procurement best practices and regulatory requirements<li> <li>Excellent analytical and problemsolving abilities with a track record of driving process improvements and cost savings initiatives<li> <li>Experience in implementing procurement tools<li> <li>Proficiency in accounting and ERP software eg Netsuite<li> <li>IntermediateAdvanced Excel proficiency<li> <li>Demonstrated attention to detail<li> <li>Exceptional communication and interpersonal skills with the ability to influence and collaborate effectively across departments<li> <ul><p><b>About Customerio<b> <p><p>Our mission at Customerio is to power automated communication that people like to receive Today over 7600 internet businesses use Customerio to manage send and track the performance of emails SMS push notifications and inapp messages Unlike typical marketing platforms Customerio helps businesses increase relevance by using behavioral data what people do or dont do when logged in to a web or mobile app<p> <p>We are offering a starting salary of $100000 USD or equivalent in local currency depending on experience and subject to market rate adjustment<p> <p><b>Benefits at Customerio include<b> <p><ul><li>Unlimited PTO we encourage at least 20 vacation days in addition to holidays and sick days so that you can unwind unplug and recharge<li> <li>16 weeks paid parental leave including adoption and foster care<li> <li>100 paid insurance premiums for you and your dependents<li> <li>401k retirement matching up to 5 dollarfordollar match to retirement contributions<li> <li>$1500 annual healthy lifestyle budget for gym memberships classes fitness equipment<li> <li>$250monthly Remote Work Stipend to be used for home internet cell phone and other miscellaneous remote work costs<li> <li>$300month coworking space rental reimbursement<li> <li>$2000yearly professional education budget for conferences courses workshops books etc<li> <li>$1500 home office budget to make sure your working space is ergonomic and just what you need to do your best work<li> <li>One month sabbatical after five years at Customerio<li> <li>We also have opportunities to meet in person with your peers throughout the year<li> <ul><p>All final candidates will be asked to complete a background check and employment verifications as part of our preemployment process<p> <p>Customerio recognizes the stifling impact of systemic injustice on diverse communities We commit to using our influence to increase inclusion and equity within the tech industry We strive to build an inclusive team culture implement biasfree hiring practices and develop community partnerships to expand our global impact<p> <p><b><strong>Join us<strong><b> <p><p>Check out our careers page for more information about why you should come work with us We are passionate about our core values of Empathy Transparency Responsibility and Awkwardness and are looking for new coworkers to share and build that passion<p> <p><b>How to apply<b> <p><p>Apply at the link below and tell us why youre interested in the position We plan to respond to all applicants with a status update about your application<p> <p><b>Heres what you can expect from our hiring process<b> <p><ol><li>30minute video call with a Recruiter<li> <li>60minute video call with the Hiring Manager<li> <li>Take Home Assignment<li> <li>Assignment Review Call with two potential team members<li> <li>Final Interview<li> <ol>
Deal Desk Analyst
Company: Customer.io
Location: Remote
Posted Mar 03, 2024
<p>Hi Im Alex a Director of Sales Operations at Customerio Were looking for a Deals Desk Analyst to join our growing team<p> <p>As a Deals Desk Analyst you will serve as the key point of contact for managing deal flows and structuring complex deals through the creation of proposals ensuring strict compliance with internal policies and procedures Your core responsibilities will involve proactively engaging with the sales team leveraging analytical skills to optimize pricing strategies and actively participating in contract negotiations Through close collaboration with sales finance and legal teams you will be instrumental in aligning all deals with company objectives strategically maximizing revenue opportunities Your pivotal role in shaping profitable deals coupled with your dedication to compliance will significantly contribute to enhancing overall business performance<br >Some things youll do<p> <ul><li><strong>Deal Structuring and Strategy<strong> Manage the pricing and quoting process ensuring competitiveness and adherence to company policies Collaborate closely with the sales team to formulate intricate deals offering proactive assistance in deal configuration to optimize profitability while ensuring compliance Spearhead the development and execution of sales strategies aligned with company objectives<li> <li><strong>CrossFunctional Collaboration<strong> Work closely with crossfunctional teams including Sales Customer Success Billing Legal and Product to review and structure deals following company goals and policies<li> <li><strong>Operational Procedures and Solutions <strong> Review operational procedures assess business process needs and identify technical capabilities Develop and configure customizable scalable solutions to enhance operational efficiency<li> <li><strong>Financial amp Risk Analysis<strong> Perform comprehensive financial analysis and risk assessments for proposed deals recognizing potential opportunities and identifying threats Evaluate and mitigate risks associated with nonstandard agreements obtaining necessary approvals and implementing mitigations Contribute to negotiations by delivering pertinent competitive analysis and presenting strategic pricing options<li> <li><strong>Process Improvement<strong> Drive process improvements and streamline workflows to enhance efficiency in deal management<li> <li><strong>Reporting and Analysis <strong> Generate regular reports on deal status profitability and sales metrics Conduct postdeal analysis to identify trends and opportunities for improvement in the sales process<li> <li><strong>Guidance and Support<strong> Provide guidance and support to sales teams regarding deal structuring pricing models and contract terms<li> <li><strong>Internal CPQ Validation <strong> Validate that deal structures align with internal CPQ requirements<li> <ul><p><strong>About you<strong><p> <ul><li>You should possess a minimum of three years of handson experience in managing a Configure Price Quote CPQ tool as well as expertise in pricing strategies and sales operations within a comparable industry <li> <li>You are available to overlap at least 4 of your working hours with EST Denmark Spain UK Netherlands<li> <li>Salesforce Admin experience preferred<li> <li>Analytical thinker who can analyze complex data and market trends to make informed decisions<li> <li>Excellent communication and negotiation skills <li> <li>Ability to collaborate effectively within diverse teams to accomplish shared goals in a crossfunctional setting<li> <li>Detailoriented with a strategic mindset to drive business outcomes<li> <li>Thrives in a fastpaced dynamic work environment and can adjust to changing priorities<li> <li>Takes a proactive approach to identify challenges and develop innovative solutions<li> <li>Upholds high ethical standards in dealing with sensitive and confidential information<li> <li>Proficiency in utilizing Google Sheets for data analysis and management <li> <li>You have a Growth Mindset and always put your customers first<li> <ul><p><strong>About Customerio<strong><p> <p>Our mission at Customerio is to power automated communication that people like to receive Today over 7600 internet businesses use Customerio to manage send and track the performance of emails SMS push notifications and inapp messages Unlike typical marketing platforms Customerio helps businesses increase relevance by using behavioral data what people do or dont do when logged in to a web or mobile app<br >We are offering a starting salary of USD 110000 or equivalent in local currency depending on experience and subject to market rate adjustment<p> <p><strong>Benefits at Customerio include<strong><p> <ul><li>Unlimited PTO we encourage at least 20 vacation days in addition to holidays and sick days so that you can unwind unplug and recharge<li> <li>16 weeks of paid parental leave including adoption and foster care<li> <li>100 paid insurance premiums for you and your dependents<li> <li>401k retirement matching up to 5 dollarfordollar match to retirement contributions<li> <li>$1500 annual healthy lifestyle budget for gym memberships classes fitness equipment<li> <li>$250monthly Remote Work Stipend to be used for home internet cell phone and other miscellaneous remote work costs<li> <li>$300month coworking space rental reimbursement<li> <li>$2000yearly professional education budget for conferences courses workshops books etc<li> <li>$1500 home office budget to make sure your working space is ergonomic and just what you need to do your best work<li> <li>One month sabbatical after five years at Customerio<li> <li>We also have opportunities to meet in person with your peers throughout the year<li> <ul><p>All final candidates will be asked to complete a background check and employment verifications as part of our preemployment process<br >Customerio recognizes the stifling impact of systemic injustice on diverse communities We commit to using our influence to increase inclusion and equity within the tech industry We strive to build an inclusive team culture implement biasfree hiring practices and develop community partnerships to expand our global impact<p> <p><strong>Join us<strong><p> <p>Check out our careers page for more information about why you should come work with us We are passionate about our core values of Empathy Transparency Responsibility and Awkwardness and are looking for new coworkers to share and build that passion<p> <p><strong>How to apply<strong><br >Apply at the link below and tell us why youre interested in the position We plan to respond to all applicants with a status update about your application<p> <p><strong>Heres what you can expect from our hiring process<strong><br >1 30minute video call with a Recruiter<br >2 60minute video call with the Hiring Manager<br >3 Take Home Assignment<br >4 Assignment Review Call with two potential team members<br >5 Final Interview<p>
Staff Product Manager, Workflows
Company: Customer.io
Location: Remote
Posted Apr 13, 2024
Customer.io, a company specializing in automated communication, is seeking a Staff Product Manager for their Workflows team. The role involves leading a squad to achieve strategic outcomes, developing deep knowledge of customers and industry trends, and collaborating with engineering and design. The ideal candidate should have 7+ years of experience in software development, with at least 1 year in a workflows/platform focused role. They should be proficient in data analysis, have a proactive communication style, and be able to commit to at least 3 hours of working overlap with the Americas. The company offers a competitive salary, comprehensive benefits, and a culture of innovation and customer focus.