Jobs at EarnIn
497,050 open positions
Senior Creative Operations Manager
Company: Earnin
Location: Remote
Posted Mar 09, 2024
EarnIn, a pioneer in earned wage access, is seeking a Senior Creative Operations Manager. This role involves leading the in-house Creative team, managing vendors and contractors, and ensuring high creative standards. The ideal candidate should have 7+ years of Operations, Project Management, and Creative Production experience, with a focus on creative, executional, and organizational excellence. They should be highly organized, proactive, and have a strong network of creative collaborators. Knowledge of Monday.com and experience in fintech or regulated industries is a plus.
Staff Product Designer
Company: Earnin
Location: Peninsula
Posted Mar 05, 2024
EarnIn is a pioneering company in earned wage access, offering real-time financial flexibility to those living paycheck to paycheck. The company has been downloaded over 13M times and has provided access to over $15 billion in earnings. EarnIn Design & Research is responsible for fostering customer trust through diligent research and innovative product strategy. The role is a Staff level individual contributor position, requiring 7-10 years of experience in product teams, excellent collaboration skills, and a passion for impactful financial technology.
Sr. Product Specialist
Company: Earnin
Location: Remote
Posted Mar 13, 2024
<p><strong>About EarnIn<strong><p> <p><span>As one of the first pioneers of earned wage access our passion at EarnIn is building products that deliver real time financial flexibility for those with the unique needs of living paycheck to paycheck Our community members access their earnings as they earn them with options to spend save and grow their money without mandatory fees interest rates or credit checks Since our founding our app has been downloaded over 13M times and we have provided access to $15 billion in earnings<span><p> <p><span>Were fortunate to have an incredibly experienced leadership team combined with worldclass funding partners like A16Z Matrix Partners DST Ribbit Capital and a very healthy core business with a tremendous runway Were growing fast and are excited to continue bringing world class talent onboard to help shape the next chapter of our growth journey<span><p> <p><strong>Position Summary<strong><p> <p><span>The US base salary range for this fulltime position is $125000 $160000 + equity + benefits Our salary ranges are determined by role level and location<span><p> <p>This is a hybrid position in our HQ Palo Alto CA office 23 days a week<p> <p><strong>What Were Looking For<strong><p> <p>At EarnIn we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community Our team is diverse not only in background and experience but also in perspective We celebrate our diversity and strive to create a culture of belonging EarnIn does not unlawfully discriminate on the basis of race color religion sex including pregnancy childbirth breastfeeding or related medical conditions gender identity gender expression national origin ancestry citizenship age physical or mental disability legally protected medical condition family care status military or veteran status marital status registered domestic partner status sexual orientation genetic information or any other basis protected by local state or federal laws EarnIn is an EVerify participant <p> <p> <p> <p>EarnIn does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team<p> <p> <p> <div> <p><strong>About the Role<strong><p> <p><span>As a Fintech company where customer experience CX is an integral function our success relies highly on effective operations and actionable insights to deliver a worldclass customer experience through our large scale 24x7 operations supporting various channels <span><p> <p><span>We are looking for an enthusiastic team leader to bridge the customer experience where product meets support The Senior Product Specialist will be assigned to represent Customer Experience allocated into a specific product area This individual will work closely with product managers from the specific teams they support and become the voice of the customer and customer care team They would own bridging the product experience into the customer support experience so our community member can increasingly have a seamless experience end to end This includes managing and updating standard operating procedures partnering closely with product managers on product policies collaborating closely with compliance and bridging the customer need throughout the process<span><p> <p><span>The ideal candidate is well versed in operations project management business and analytics The ideal candidate demonstrates a sense of urgency superb communication loves product challenges managing complex problems and partnering with crossfunctional areas of the business to execute and drive outcomes <span><p> <p><span>The role requires the candidate to have excellent communication and project management skills a track record of successful engagement of both internal and external stakeholders Further on the ability to leverage data to inform and support critical decisions is a great plus as our teams are heavily data driven and will enhance effective collaboration<span><p> <p><b><strong>What Youll Do<strong><b> <p><ul><li><span>The Sr Product Specialist will be a leader on team to collaborate cross functionally to facilitate productdriven activity drive the feedback loops to support continuous improvement and be the voice of our community members<span><li> <li><span>Partner in operational areas that work closely to the product organization to support business and customer needs across EarnIn<span><li> <li><span>Become an expert in assigned product areas both on product mechanics policies and customer care experience insights and procedures <span><li> <ul><li><span>Investigate and audit hundreds of tickets monthly<span><li> <li><span>Audit and shadow agent experience to identify areas for improvement<span><li> <ul><li><span>Lead team to establish drive and continuously improve processes that ensure our community members and internal teams are informed and well prepared for productdriven changes<span><li> <li><span>Develop operational playbooks and calendars to implement product strategy and manage complex projects through execution to excellence<span><li> <li><span>Lead crossfunctional Go to Market working groups responsible for bringing new products release experiments and features to market ensuring customer care readiness and compliance<span><li> <li><span>Ensure functional stakeholders are informed and aligned in a timely manner across the company on key objectives for product changes with customer experience implications<span><li> <li><span>Create feedback channels throughout customer care operations that will ensure problem areas are identified during testing and launch<span><li> <li><span>Coordinate with a variety of crossfunctional partners within customer care and beyond such as Research Operations and Data Science to identify and share critical customer insights specific to your product domain initiatives<span><li> <li><span>Make datadriven recommendations to support the continuous improvement of the customer experience within your product domains<span><li> <li><span>Continuously and effectively present insights and influence outcomes with key stakeholders at all levels to support meaningful impact to EarnIns business<span><li> <li><span>Advise product teams on feasibility of initiatives throughout the entire product lifecycle<span><li> <li><span>Be the voice of our community members during product development and performance tracking<span><li> <ul><p><b><strong>What Were Looking For<strong><b> <p><ul><li><span>5+ years of experience in a role that had direct impact on customer experience andor customer experience related operations<span><li> <li><span>Proven experience with leadership business acumen problem solving critical thinking and analytical skills in financial services or highly regulated industry<span><li> <li><span>Demonstrated ability to effectively identify prioritize and handle multiple work streams simultaneously in a dynamic and rapidlychanging environment<span><li> <li><span>Strong ability to formulate and present analyses and business cases to both technical and nontechnical stakeholders ie engineering vs compliance<span><li> <li><span>Ability to foster collaboration and be a team leader<span><li> <li><span>Outstanding interpersonal skills and empathy for customers<span><li> <li><span>Highly organized and comfortable planning and leading projects involving crossfunctional stakeholders<span><li> <li><span>Outstanding written and verbal communication with all levels of the business from Clevel to Customer Support <span><li> <li><span>Ability to lead and execute with a sense of urgency to achieve business outcomes <span><li> <li><span>Handson and willing to get hands dirty on execution <span><li> <li><span>Techsavvy and multiple tool and software power user<span><li> <ul><p>At EarnIn we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community Our team is diverse not only in background and experience but also in perspective We celebrate our diversity and strive to create a culture of belonging EarnIn does not unlawfully discriminate on the basis of race color religion sex including pregnancy childbirth breastfeeding or related medical conditions gender identity gender expression national origin ancestry citizenship age physical or mental disability legally protected medical condition family care status military or veteran status marital status registered domestic partner status sexual orientation genetic information or any other basis protected by local state or federal laws EarnIn is an EVerify participant <p> <p> <p> <p>EarnIn does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team<p> <div> <p><br ><p>
Senior Creative Lead
Company: Earnin
Location: Remote
Posted Mar 09, 2024
EarnIn, a pioneer in earned wage access, is seeking a Senior Creative Lead to conceptualize and visually express the brand across various touchpoints. The role involves collaborating with the Senior Copywriter, developing the brand's look and feel, and generating ideas for marketing campaigns. The ideal candidate should have hands-on experience in video and animation, mastery of design principles, and proficiency in Adobe Suite, Figma, and motion & video editing. At least 8 years of experience in advertising or in-house creative roles is required, with a preference for those with financial technology experience. EarnIn is committed to diversity and inclusion, and does not discriminate based on various factors.
Staff Product Manager (Core)
Company: Earnin
Location: Peninsula
Posted Mar 05, 2024
<div> <p><strong>ABOUT EARNIN<strong><p> <p>As one of the first pioneers of earned wage access our passion at EarnIn is building products that deliver realtime financial flexibility for those with the unique needs of living paycheck to paycheck Our community members access their earnings as they earn them with options to spend save and grow their money without mandatory fees interest rates or credit checks Since our founding our app has been downloaded over 13M times and we have provided access to over $15 billion in earnings<p> <p>Were fortunate to have an incredibly experienced leadership team combined with worldclass funding partners like A16Z Matrix Partners DST Ribbit Capital and a very healthy core business with a tremendous runway Were growing fast and are excited to continue bringing worldclass talent onboard to help shape the next chapter of our growth journey<p> <p><strong>POSITION SUMMARY<strong><p> <p>As a Staff Product Manager for Core Products at EarnIn youll help bring our mission to life reinventing the financial system and helping our community members get to a better place financially You will be responsible for scaling our core product as well as building the next set of product innovations and features to drive the growth of our core business Youll need to employ everything in your product toolkit to architect the product strategy constantly discover new insights and drive forward on execution<p> <p>This position is Palo Altobased and will require hybrid work from the office 23 days per week The USD base salary range for this fulltime position is $<span datasheetsroot=1 datasheetsvalue= datasheetsuserformat= datasheetsformula==roundR0C3+R0C222>211500<span><span datasheetsroot=1 datasheetsvalue= datasheetsuserformat= datasheetsformula==roundR0C4+R0C322>267900<span>+ equity + benefits Our salary ranges are determined by role level and location<p> <p><strong>WHAT YOULL DO<strong><p> <ul><li>Maintain a constant pulse on our community members to understand their needs and the problems they face in solving those needs<li> <li>Create tight feedback loops with our community members and create a deep understanding of Product Issues and path to resolution<li> <li>Raise the bar for design quality and user experience to make the experience of using EarnIn delightful and engaging for our community members<li> <li>Lead a crossfunctional team of engineers designers researchers and data analysts to build and scale products that make the most impact on our community members<li> <li>Define OKRs and set stretch goals for your product and team<li> <li>Establish monitor and analyze metrics to track progress toward product goals<li> <li>Leverage user research and data analysis to identify and prioritize new product opportunities for your roadmap<li> <li>Design develop and execute features and experiments to rapidly iterate your way to the products success<li> <li>Communicate the product vision roadmap and results to your product team and stakeholders including the executive team and community members<li> <li>Collaborate with key stakeholders across marketing risk customer support finance and legal to ship sustainable and compliant products<li> <ul><p><strong>WHAT WERE LOOKING FOR <strong><p> <ul><li>4+ years of product management at a consumer technology product company<li> <li>Strong productdesign sense developed by shipping delightful and innovative products<li> <li>Strong analytical skills in leveraging data to drive product decisions and improve metrics<li> <li>Deep user empathy and experience building products based on user needs<li> <li>Excellent written and verbal communication skills<li> <li>Experience with a culture of rapid experimentation to accelerate learning and iteration<li> <li>Ability to influence and build alignment between different teams and functions to successfully execute your roadmap and deliver against goals<li> <li>Ability to get the job done in a highly constrained space even if that means rolling up your sleeves for your team<li> <li>Ability to think outside the box to solve hard problems with creative and radical ideas<li> <li>Prior fintech amp payments experience is a plus<li> <ul><p>At EarnIn we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community Our team is diverse not only in background and experience but also in perspective We celebrate our diversity and strive to create a culture of belonging EarnIn does not unlawfully discriminate based on race color religion sex including pregnancy childbirth breastfeeding or related medical conditions gender identity gender expression national origin ancestry citizenship age physical or mental disability legally protected medical condition family care status military or veteran status marital status registered domestic partner status sexual orientation genetic information or any other basis protected by local state or federal laws EarnIn is an EVerify participant <p> <p>EarnIn does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job postings No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team<p> <div>
Product Specialist
Company: Earnin
Location: Peninsula
Posted Mar 17, 2024
EarnIn, a pioneer in earned wage access, is seeking a Product Specialist for a hybrid role in Palo Alto, CA. The ideal candidate will have 3-5 years of experience in customer experience operations, strong analytical skills, and the ability to work cross-functionally. The role involves bridging the gap between product and support, managing standard operating procedures, and collaborating with various teams to ensure a seamless customer experience. EarnIn is committed to diversity and inclusion, and the company does not discriminate based on various factors.
Commercial Counsel
Company: Earnin
Location: Remote
Posted Mar 09, 2024
EarnIn is a company that provides earned wage access, allowing employees to access their earnings as they earn them. They are looking for a commercial counsel to assist with legal initiatives and provide guidance on contract requirements.
Senior Product Manager
Company: Earnin
Location: Peninsula
Posted Mar 17, 2024
EarnIn, a pioneer in earned wage access, is seeking a Senior Product Manager for New Products. The role involves developing product vision, scaling the core product, and creating new innovations. The company offers a competitive salary range of $134,500 - $262,400 + equity + benefits. EarnIn values diversity and inclusion, and the position requires hybrid work from their Palo Alto headquarters.