Jobs at ezCater
4,876 open positions
Lead Technical Analyst, Product Analytics (Remote)
Company: ezCater
Location: Boston, MA
Posted Mar 14, 2024
<p><span>ezCater is the most trusted provider of corporate food solutions and is purposebuilt for business ezCaters corporate food platform and flexible scalable food solutions allow organizations to centralize and track their food spend and fulfill everything from daily employee meals to client meetings and company allhands ezCater backs this up with businessgrade bestinclass customer service and an unmatched nationwide footprint Were backed by top investors including Insight Iconiq Lightspeed GIC SoftBank and Quadrille<span><p> <p>Data and analytics are critical to our future growth at ezCater As a Lead Technical Analyst Product Analytics you will be a lead individual contributor on our product analytics team leveraging our rich data asset to identify and drive new growth opportunities all while partnering closely with other DataAnalytics Product Management and Engineering colleagues The ideal candidate will be a strong critical thinker able to tackle complex analytical challenges and comfortable working across a broad array of advanced analytics techniques while being a trusted partner to a talented collaborative peer group Youll regularly architect solutions for our most complex and ambiguous analytics challenges providing datadriven insights and solutions<p> <p><strong><span>What Youll Do<span><strong><p> <ul><li>Own and develop the strategic analytic agenda to unlock insights about our customers and their use of our products guiding the business through actionoriented business insights and recommendations<li> <li>Develop scalable analytic processes methods and selfservice tools to ensure other analysts and partners are empowered to make datadriven decisions with a positive impact on success metrics<li> <li>As an individual contributor be the advisor and subject matter expert for data analytics and testing for your domain advance innovation and improvements to the analytics techniques approaches and processes used across the company<li> <li>Lead the analytic strategy for broad unstructured problems while driving forward deliverables that address fundamental and ambiguous business questions<li> <li>Leverage predictive modeling and deepdive advanced statistical and data science approaches in analyses eg clustering models classification feature models etc<li> <li>Provide leadership on corporate initiatives which requires the ability to work with executives and be a thought partner with the cross functional leadership team<li> <li>Shape our product strategy and roadmap in order to innovate our growing site and product offering through insights into customer needs and opportunities<li> <li>Explain customer behavior through datadriven analysis including a combination of ad hoc analyses KPI definition amp monitoring dashboard amp report building AB test experimentation design and analysis and proactive insight generation and modeling <li> <li>Use business analytics approaches and modeling to explain how customer use of product features translates to financial impact as well as conduct scenario planning modeling and sensitivity analysis<li> <ul><p><span><strong>What You Have<strong> <span><p> <ul><li>Have 57 years experience in a relevant field such as analytics or data science performing quantitative and technical analysis ideally with experience in marketplace or ecommerce environments<li> <li>Experience proactively identifying areas where analytical efforts can add strong business value and setting the analytics roadmap<li> <li>Demonstrated proficiency in explaining complex analysis to stakeholders at all levels of the organization and translating conclusions into straightforward actionable business recommendations and strategic direction<li> <li>Selfdirected and demonstrated ability to define prioritize and direct analytics initiatives<li> <li>Expert at experimental test design including AB testing experience with multivariate and multiarmed bandit also preferred<li> <li>Expert proficiency in SQL and experience with statistical modeling tools R Python and common data science ML approaches eg Random Forest Gradient Boosting and Logistic Regression etc <li> <li>Expert conducting quantitative analyses on large complex data sets using modern data exploration and visualization software eg Snowflake Looker Tableau Google Data Studio PowerBI<li> <li>Experience partnering with business teams on agile model development<li> <li>Be able to own and deliver projectsprograms both on your own and as a member of a broader team<li> <li>Experience in 2sided marketplaces for both B2C and B2B customers is a plus<li> <ul><p><span><em>The national cash compensation range for this role is $142000$181000<em><span><p> <p><span><em>Please note Final offer amounts are determined by multiple factors including prior experience expertise and region amp may vary from the amount above This range does not represent additional compensation benefits such as equity 401K or medical dental or vision insurance<em><span><p> <p><span><strong>Please have fun with the Cover Letter section of the application It does not need to follow traditional cover letter guidelines we would love for you to write 150500 words explaining why you are interested in ezCater and the role and highlighting anything else you think we should know<strong><span><p> <p><span>ezCater does not sponsor applicants for work visas or legal permanent residence<span><p> <p><span><strong>What Youll Get from Us<strong><span><p> <p><span>Youll get a terrifically compelling opportunity in an environment of radical transparency open access to all the data and collaborative colleagues at every level of our organization Youll also get sane working hours and great flexibility around worklife balance <span><p> <p><span>Have people in your life of any age who always often or sometimes need your help We make room for that Have a bad thing or a good thing happen to you We make room for that too<span><p> <p><span>Oh and youll get all this Market salary stock options that youll help make worth a lot the usual holidays allyoucaneat vacation 401K with ezCater match healthdentalFSA longterm disability insurance remotehybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office you choose a tremendous amount of responsibility and autonomy wicked awesome coworkers cupcakes and many more goodies when youre in one of our offices and knowing that you helped get this rocket ship to the moon<span><p> <p><span>ezCater is an equal opportunity employer We embrace humans of every background appearance race religion color national origin gender gender identity sexual orientation age marital status veteran status and disability status At the same time we do not employ jerks even brilliant ones<span><p> <p><br ><span>For information on how ezCater collects and uses job applicants personal information please visit our Job Applicant Privacy Policy<span><p> <p><span>LIRemote<span><p> <p><span>BIRemote <span><p> <p><br ><p>
Staff Software Engineer, Menu Core Services (Remote)
Company: ezCater
Location: Boston, MA
Posted Mar 16, 2024
<p>ezCater is the most trusted provider of corporate food solutions and is purposebuilt for business ezCaters corporate food platform and flexible scalable food solutions allow organizations to centralize and track their food spend and fulfill everything from daily employee meals to client meetings and company allhands ezCater backs this up with businessgrade bestinclass customer service and an unmatched nationwide footprint Were backed by top investors including Insight Iconiq Lightspeed GIC SoftBank and Quadrille<p> <p>A critical area for ezCaters growth over the coming years will be solidifying the current menu capabilities and building the next features leading to service the full spectrum of corporate Food for Work needs As the technical leader in this domain youll be setting our direction for years to come on these topics and a number of other fundamental tech capabilities focusing your attention both on the capabilities of our menu services and on the leverage those systems can provide to our products and our business<p> <p>In addition to this youll be a key driving force behind growing our engineering organization through mentorship and coaching of other technical leaders establishing and rolling out technical and architectural standards and contributing to an inclusive and transparent culture<p> <p><br ><p><p><strong><span>What Youll Do <span><strong><p> <ul><li>Build architectural standards for Rails applications communicating via GraphQL to our various frontends in iOS Android and React<li> <li>Design and build the capabilities powering the existing and new menu needs of our internal stakeholders<li> <li>Define the strategy for managing our backend menus technology<li> <li>Put engineering design principles into practice as we modularize our backend platform and help to apply them in data engineering and machine learning use cases<li> <li>Be a visionary leader providing guidance and mentorship to your teammates across the organization<li> <li>Raise the bar for software quality backend architecture and expectations of what is achievable within the engineering organization<li> <ul><p><strong><span>What You Have<span><strong><p> <ul><li>7+ years of professional development experience<li> <li>Professional experience with Ruby on Rails<li> <li>A distributed systems mindset and experience working both with service oriented architectures and monolithic applications<li> <li>A strong appetite for learning and an ability to leverage what you learn to make our products better<li> <li>Excellent written and verbal communication and facilitation skills and a drive to produce quality documentation<li> <li>An eagerness and willingness to give and receive feedback because we all love learning from each other<li> <li>A friendly flexible and pragmatic disposition<li> <ul><p><br ><p><p><span><strong>Preferred<strong><span><p> <ul><li><span>Experience with ecommerce marketplaces particularly twosided marketplaces<span><li> <li><span>Experience with telemetry systems eg Datadog Sentry<span><li> <li><span>Experience with eventdriven architectures and streaming data platforms eg Kafka<span><li> <li><span>Experience with orchestration eg Docker Kubernetes<span><li> <li><span>Experience integrating with various third party APIs<span><li> <ul><p><br ><p><p><span><em>The national cash compensation range for this role is <span datasheetsroot=1 datasheetsvalue= datasheetsuserformat=>$180000 $227000<span> per year<em><span><p> <p><span><em>Please note Final offer amounts are determined by multiple factors including prior experience expertise and region amp may vary from the amount above This range does not represent additional compensation benefits such as equity 401K or medical dental or vision insurance<em><span><p> <p><span><em><strong datastringifytype=bold><em datastringifytype=italic>Please have fun with the cover letter section of our application<em><strong><em datastringifytype=italic> It does not need to follow traditional cover letter guidelines we would love for you to write 150500 words explaining why you are interested in ezCater and the role and highlighting anything else you think we should know<em><em><span><p> <p><span>ezCater does not sponsor applicants for work visas or legal permanent residence<span><p> <p><span><strong>What youll get from us<strong><span><p> <p><span>Youll get a terrifically compelling opportunity in an environment of radical transparency open access to all the data and collaborative colleagues at every level of our organization Youll also get sane working hours and great flexibility around worklife balance <span><p> <p><span>Have people in your life of any age who always often or sometimes need your help We make room for that Have a bad thing or a good thing happen to you We make room for that too<span><p> <p><span>Oh and youll get all this Market salary stock options that youll help make worth a lot the usual holidays allyoucaneat vacation 401K with ezCater match healthdentalFSA longterm disability insurance remotehybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office you choose a tremendous amount of responsibility and autonomy wicked awesome coworkers cupcakes and many more goodies when youre in one of our offices and knowing that you helped get this rocket ship to the moon<span><p> <p><span>ezCater is an equal opportunity employer We embrace humans of every background appearance race religion color national origin gender gender identity sexual orientation age marital status veteran status and disability status At the same time we do not employ jerks even brilliant ones<span><p> <p><br ><span>For information on how ezCater collects and uses job applicants personal information please visit our Job Applicant Privacy Policy<span><p> <p><span>LIRemote<span><p> <p><span>BIRemote <span><p> <p> <p> <p> <p> <p><br ><p>
Customer Service Agent
Company: ezCater
Location: Boston, MA
Posted Mar 21, 2024
ezCater, a trusted provider of corporate food solutions, is seeking a customer service representative with 1+ year of experience in a people-facing role. The role involves answering inbound calls, executing outbound communications, and providing excellent customer service. The company offers a competitive salary range, comprehensive benefits, and a flexible work environment. The ideal candidate should have experience with Salesforce CRM, strong communication skills, and the ability to work in a fast-paced, high-pressure environment.
Growth Marketing Manager, Retention (Remote)
Company: ezCater
Location: Boston, MA
Posted Mar 17, 2024
<p><span>ezCater is the most trusted provider of corporate food solutions and is purposebuilt for business ezCaters corporate food platform and flexible scalable food solutions allow organizations to centralize and track their food spend and fulfill everything from daily employee meals to client meetings and company allhands ezCater backs this up with businessgrade bestinclass customer service and an unmatched nationwide footprint Were backed by top investors including Insight Iconiq Lightspeed GIC SoftBank and Quadrille<span><p> <p>Were looking for a creative curious and data obsessed individual to join our Growth Marketing team As the Growth Marketing Manager Retention youll be part of a crossfunctional team that is focused on new ways to maximize value from customers Were looking for an individual who can lead and execute strategic initiatives across two key areas <p> <ol><li>Creating an <strong>incentive and promotional strategy<strong> for customers across their lifecycle This is a new area for ezCater and we need someone who can both think strategically and communicate crossfunctionally to all levels across our business This role has the ability to shape and inform our incentive strategy across the ezCater marketplace and drive significant value <li> <li>Develop and execute the <strong>paid media amp advertising strategy<strong> for existing customers Youll partner with the media team on audience strategy KPIs creative and budget to move customers along their journey with ezCater and deliver value You wont be a deep channel expert in the tool but gathering the right insights customer data and monitoring performance against goals will be essential to keep the channels optimized to influence existing customers We have a proven media team focused on acquisition and youll help take those insights and apply to retention<li> <ol><p>Youre an ideal candidate if you are a fast mover creative thinker and have excellent project management skills to keep crossfunctional teams aligned Youre comfortable and enjoy working without a playbook while testing and tracking new programs and initiatives <p> <p><br ><p><p><strong><span>What Youll Do <span><strong><p> <ul><li><span>Create build and monitor incentivepromo roadmaps for growth marketing team by partnering with team leads on learning agendas <br ><span><li> <li><span>Lead a new incentive focused strategic committee with crossfunctional representation to make sure we are communicating and sharing broadly<br ><span><li> <li><span>Partner with marketing analytics on experimentation and reporting needs for incentives and monitor results to determine business impact and inform future optimizations<br ><span><li> <li><span>Develop strategic media plans for existing customers across paid channels by partnering closely with media team channel managers <br ><span><li> <li><span>Bring media plans to life through strategic ideation brief development and ongoing optimizations to ensure KPIs are being met based on campaign objectives<br ><span><li> <li><span>Develop and socialize frameworks to differentiate spend against existing customers<br ><span><li> <ul><p><span><strong>What You Have<strong> <span><p> <ul><li>5+ years of experience working in a growth marketing customer marketing or performance marketing team <li> <li>Have experience managing complex crossfunctional projects demonstrating knowledge of customer segmentation <li> <li>13 years of digital media experience either managing inhouse or partnering with ad agency with a preferred understanding and focus on Google Ads <li> <li>13 years of experience related to promotions andor discount strategy <li> <li>Proven experience leading crossfunctional teams with senior management to achieve strategic outcomes <li> <li>Experience communicating complex messages and strategies in ways that translate to a varying audience effectively both internally and externally<li> <li>Think deeply about customers and understand what motivates them and how multiple channels impact the customer journey<li> <li>Be creative enough to appreciate ad copy analytical enough to grasp data science and technical enough to understand how integration and attribution should work<li> <li>Be able to flex between strategic thinking and tactical execution to achieve goals <li> <li>Be a team player that works exceptionally well cross functionally and with external resources agencies vendors internal teams etc<li> <ul><p><span><em>The national cash compensation range for this role is $92000 $124000<em><span><p> <p><span><em>Please note Final offer amounts are determined by multiple factors including prior experience expertise and region amp may vary from the amount above This range does not represent additional compensation benefits such as equity 401K or medical dental or vision insurance<em><span><p> <p><span><em><strong>Please have fun with the Cover Letter section of the application It does not need to follow traditional cover letter guidelines we would love for you to write 150500 words explaining why you are interested in ezCater and the role and highlighting anything else you think we should know<strong><em><span><p> <p><span>ezCater does not sponsor applicants for work visas or legal permanent residence<span><p> <p><br ><p><p><span><strong>What Youll Get from Us<strong><span><p> <p><span>Youll get a terrifically compelling opportunity in an environment of radical transparency open access to all the data and collaborative colleagues at every level of our organization Youll also get sane working hours and great flexibility around worklife balance <span><p> <p><span>Have people in your life of any age who always often or sometimes need your help We make room for that Have a bad thing or a good thing happen to you We make room for that too<span><p> <p><span>Oh and youll get all this Market salary stock options that youll help make worth a lot the usual holidays allyoucaneat vacation 401K with ezCater match healthdentalFSA longterm disability insurance remotehybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office you choose a tremendous amount of responsibility and autonomy wicked awesome coworkers cupcakes and many more goodies when youre in one of our offices and knowing that you helped get this rocket ship to the moon<span><p> <p><span>ezCater is an equal opportunity employer We embrace humans of every background appearance race religion color national origin gender gender identity sexual orientation age marital status veteran status and disability status At the same time we do not employ jerks even brilliant ones<span><p> <p><br ><span>For information on how ezCater collects and uses job applicants personal information please visit our Job Applicant Privacy Policy<span><p> <p><span>BIRemote <span><p> <p> <p> <p> <p> <p> <p> <p><br ><p>
Project Manager, PMO (Remote)
Company: ezCater
Location: Boston, MA
Posted Mar 18, 2024
ezCater, a trusted provider of corporate food solutions, is seeking an experienced Project Manager. The role involves managing projects that improve internal processes, optimize partner experience, and drive efficiency. The ideal candidate will have 3 years of project management experience, be tech-savvy, adept at building relationships, autonomous, detail-oriented, agile, and a creative problem solver. The company offers a competitive salary, stock options, flexible work hours, and a supportive work environment.
Senior Manager, Product Operations (Remote)
Company: ezCater
Location: Boston, MA
Posted Mar 20, 2024
ezCater, a leading corporate food solutions provider, is seeking a Senior Manager of Product Operations. The role involves managing and improving product planning processes, setting the rhythm of the product organization, and working closely with senior leaders. The ideal candidate should have 5+ years of product experience, a bias for creating just enough process, strong teamwork skills, and a flexible mindset. The company offers a competitive salary, stock options, and a flexible work environment.
Business Development Representative (Remote)
Company: ezCater
Location: Boston, MA
Posted Mar 19, 2024
ezCater, a trusted provider of corporate food solutions, is seeking a Business Development Representative (BDR) for a remote role. The company offers a supportive sales team, comprehensive onboarding, ongoing training, and a focus on employee development. The BDR role involves generating sales opportunities, using tech tools, and connecting with potential clients. The ideal candidate has 1+ years in a people-facing role, excellent communication skills, and motivation. The national cash compensation range is $62,000 - $70,000/year. ezCater provides a range of benefits, including flexible work hours, remote work options, and a comprehensive benefits package.
People Partner, Senior Manager (Remote)
Company: ezCater
Location: Remote
Posted Mar 15, 2024
<p><span>ezCater is the most trusted provider of corporate food solutions and is purposebuilt for business ezCaters corporate food platform and flexible scalable food solutions allow organizations to centralize and track their food spend and fulfill everything from daily employee meals to client meetings and company allhands ezCater backs this up with businessgrade bestinclass customer service and an unmatched nationwide footprint Were backed by top investors including Insight Iconiq Lightspeed GIC SoftBank and Quadrille<span><p> <p>We are looking for an experienced People Partner Senior Manager to partner with our leaders This role will support the growth and development of the departments at all levels If you are skilled at building genuine relationships finding opportunities for growth coaching leaders leading through a DEI lens and are excited to cocreate a high performing team in a fastpaced environment this role is for you This position will report to the VP of People Culture and DEI HR<p> <p><strong><span>What Youll Do<span><strong><p> <ul><li>Leverage a coaching approach to partner to provide strategic people support including but not limited to organizational design organizational change optimization peoplematters performance management employee engagement and talent reviews <li> <li>Assist exec leaders with developing departmental strategy and aligning strategy with departmental executionary expectations<li> <li>Serve as internal peoplefocused coach and consultant to the business at large when needed<li> <li>Ensure equitable thoughtful and consistent application of people practices standards ezCater programs and guidelines<li> <li>Understand the unique needs organizational landscape and language of the departments you support<li> <li>Provide insightful interpretation of guidelines processes and legal guardrails<li> <li>Assist in the delivery and administration skill development including leadership coaching<li> <li>Support the execution and continuous improvement of the new hire amp onboarding processes<li> <li>Partner with the People Team on various activities including onboarding transfers promotions separations retirements peoplematters DEI FMLA etc<li> <li>Conduct employee stay and exit interviews<li> <li>Maintain compliance with federal and state regulations concerning employment<li> <li>Use insights and experiences to influence best practices to increase employee engagement and satisfaction<li> <li>Maintain an accurate employee pulse to ensure that all employees are having consistent experiences<li> <ul><p><span><strong>What You Have<strong><span><p> <ul><li>10+ of total HR experience with 8+ years in the HRBP function supporting senior level executives <li> <li>HR SME with an ability to anticipate needs and strategically respond to people or structural issues in a collaborative and timely fashion <li> <li>A Growth Mindset and the understanding of how to apply the principles in everything you do<li> <li>A thorough understanding of how to lead through a diverse equitable and inclusive lens <li> <li>Successfully engaged in courageous conversations while maintaining integrity and rapport <li> <li>Owned or coowned the performance management process for a department<li> <li>The agility to pivot in an ever changing environment while keeping it light and laughing along the way <li> <li>Excellent communication skills both written and verbal attention to detail and the ability to prioritize multiple competing tasks with exceptional organization follow through and people skills<li> <li>Demonstrated strength in building relationships both internally and externally with a diverse group of employees at all levels<li> <li>Experience independently managing complex employee relationssituations people matters<li> <li>Experience partnering with senior leaders to create organizational change including creating a change plan and communications<li> <li>An eagerness and willingness to give and receive feedback because we all love learning from each other<li> <ul><p><span><em>The national cash compensation range for this role is $150000$200000 annually<em><span><p> <p><strong><span>Please have fun with the cover letter section of our application It does not need to follow traditional cover letter guidelines we would love for you to write 150500 words explaining why you are interested in ezCater and the role and highlighting anything else you think we should know<span><strong><p> <p><span><em>Please note Final offer amounts are determined by multiple factors including prior experience expertise and region amp may vary from the amount above This range does not represent additional compensation benefits such as equity 401K or medical dental or vision insurance<em><span><p> <p><span>ezCater does not sponsor applicants for work visas or legal permanent residence<span><p> <p><span><strong>What Youll Get from Us<strong><span><p> <p><span>Youll get a terrifically compelling opportunity in an environment of radical transparency open access to all the data and collaborative colleagues at every level of our organization Youll also get sane working hours and great flexibility around worklife balance <span><p> <p><span>Have people in your life of any age who always often or sometimes need your help We make room for that Have a bad thing or a good thing happen to you We make room for that too<span><p> <p><span>Oh and youll get all this Market salary stock options that youll help make worth a lot the usual holidays allyoucaneat vacation 401K with ezCater match healthdentalFSA longterm disability insurance remotehybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office you choose a tremendous amount of responsibility and autonomy wicked awesome coworkers cupcakes and many more goodies when youre in one of our offices and knowing that you helped get this rocket ship to the moon<span><p> <p><span>ezCater is an equal opportunity employer We embrace humans of every background appearance race religion color national origin gender gender identity sexual orientation age marital status veteran status and disability status At the same time we do not employ jerks even brilliant ones<span><p> <p><br ><span>For information on how ezCater collects and uses job applicants personal information please visit our Job Applicant Privacy Policy<span><p> <p><span>LIRemote<span><p> <p><span>BIRemote <span><p> <p> <p> <p> <p> <p> <p> <p><br ><p>
Partner Marketing Manager, Retention (Remote)
Company: ezCater
Location: Boston, MA
Posted Mar 20, 2024
ezCater is seeking a strategic Marketing Manager to lead their marketing efforts in driving growth and loyalty with their 100,000+ catering partners. The ideal candidate will have a proven track record in marketing management, with a focus on driving strategic supply side growth, retention, and cross-sell/up-sell in a dynamic marketplace environment. The role involves developing strategies to optimize the network, increase bookings, drive operational reliability, and ensure exceptional customer experiences. The candidate will collaborate with various teams to implement initiatives, guide channel optimization, and evolve reporting. The national cash compensation range for this role is $103,000-$138,000 per year.
VP, Engineering (Remote)
Company: ezCater
Location: Boston, MA
Posted Mar 19, 2024
ezCater, a trusted provider of corporate food solutions, is expanding its product offerings and seeks a seasoned VP to lead its engineering function. The ideal candidate will have extensive experience in leading large engineering teams, expertise in scalable architecture design, and a strong business acumen. They will collaborate with cross-functional stakeholders, manage and develop a high-performing engineering organization, and stay abreast of emerging technologies. ezCater offers a competitive compensation package, flexible work arrangements, and a commitment to diversity and inclusion.
Account Manager, Corporate Solutions (Remote)
Company: ezCater
Location: Boston, MA
Posted Mar 14, 2024
<p><span>ezCater is the most trusted provider of corporate food solutions and is purposebuilt for business ezCaters corporate food platform and flexible scalable food solutions allow organizations to centralize and track their food spend and fulfill everything from daily employee meals to client meetings and company allhands ezCater backs this up with businessgrade bestinclass customer service and an unmatched nationwide footprint Were backed by top investors including Insight Iconiq Lightspeed GIC SoftBank and Quadrille<span><p> <p>The Corporate Solutions team is expanding their Account Management Team We are looking for an Account Manager who will work a large book of business within Customer Success You will be responsible for retaining our existing Corporate Solutions customers at scale You will develop and execute plans that grow our business and help ezCater achieve monthly quarterly and yearly revenue growth amp customer health objectives all while managing a large portfolio of Accounts<p> <p><strong><span>What Youll Do <span><strong><p> <ul><li><strong>Build and maintain strong relationships<strong> Youll collaborate with fellow team members to own and grow a portfolio of customers across multiple solutions at scale through automations and through onetomany communication<li> <li><strong>Identify growth opportunities<strong> Youll utilize data to drive as you identify growth opportunities within current and future customers with a focus on retaining and expanding bookings in your portfolio<li> <li><strong>Build and execute success plans<strong> Youll clearly communicate and define business outcomes with identified objectives stakeholders milestones risks and the metrics amp activities needed to achieve them<li> <li><strong>Optimize adoption across your book<strong> Youll develop a strong understanding of your customers including their business drivers amp strategies guided by success stories from alike customers amp industry trends specifically around how they can use Food for Work to drive their initiatives<li> <li><strong>Be the voice of the customer<strong> Youll advocate for your customer to crossfunctional teams including sharing needs with product marketing and support to ensure optimal alignment and prioritization<li> <li><strong>Aim Higher Make it Better<strong> Youll collaborate with Onboarding Account Management Support Operations and Product to ensure that were hearing what our customers need and that were setting the right expectation to drive an evergreen zerochurn program<li> <li><strong>Rely on data to identify and solve problems<strong> Youll use all data at your disposal to rank priorities proactively solve problems before they exist and share data with customers amp internal stakeholders to drive successful outcomes<li> <ul><p><span><strong>What You Have<strong> <span><p> <ul><li>1+ years in a customer facing role in account management customerpartner success or B2B sales<li> <li>Experience with sales methodologies and negotiation skills<li> <li>A scrappiness and grittiness about you that is comfortable navigating within ambiguity<li> <li>Problemsolving expertise you start with root cause and tailor solutions accordingly<li> <li>An entrepreneurial selfstarter attitude youre ready to hit the ground running in a developing role<li> <li>The ability to prioritize balance and delegate tasks appropriately<li> <li>Executive presence and excellent verbal amp written communication skills<li> <li>A high comfort level with presenting via video including onetoone and onetomany sessions both live and recorded<li> <ul><p><span><em>The national cash compensation range for this role is $83000 $95000year<em><span><p> <p><span><em>Please note Final offer amounts are determined by multiple factors including prior experience expertise and region amp may vary from the amount above This range does not represent additional compensation benefits such as equity 401K or medical dental or vision insurance<em><span><p> <p><em><strong>Please have fun with the Cover Letter portion of the application <strong><em>It does not need to follow traditional cover letter guidelines we would love for you to write 150500 words explaining why you are interested in ezCater and the role and highlighting anything else you think we should know<p> <p><span>ezCater does not sponsor applicants for work visas or legal permanent residence<span><p> <p><span><strong>What Youll Get from Us<strong><span><p> <p><span>Youll get a terrifically compelling opportunity in an environment of radical transparency open access to all the data and collaborative colleagues at every level of our organization Youll also get sane working hours and great flexibility around worklife balance <span><p> <p><span>Have people in your life of any age who always often or sometimes need your help We make room for that Have a bad thing or a good thing happen to you We make room for that too<span><p> <p><span>Oh and youll get all this Market salary stock options that youll help make worth a lot the usual holidays allyoucaneat vacation 401K with ezCater match healthdentalFSA longterm disability insurance remotehybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office you choose a tremendous amount of responsibility and autonomy wicked awesome coworkers cupcakes and many more goodies when youre in one of our offices and knowing that you helped get this rocket ship to the moon<span><p> <p><span>ezCater is an equal opportunity employer We embrace humans of every background appearance race religion color national origin gender gender identity sexual orientation age marital status veteran status and disability status At the same time we do not employ jerks even brilliant ones<span><p> <p><br ><span>For information on how ezCater collects and uses job applicants personal information please visit our Job Applicant Privacy Policy<span><p> <p><span>BIRemote <span><p> <p> <p> <p> <p> <p> <p> <p><br ><p>
Senior Manager, E-commerce Engineering (Remote)
Company: ezCater
Location: Boston, MA
Posted Mar 15, 2024
<p><span>ezCater is the most trusted provider of corporate food solutions and is purposebuilt for business ezCaters corporate food platform and flexible scalable food solutions allow organizations to centralize and track their food spend and fulfill everything from daily employee meals to client meetings and company allhands ezCater backs this up with businessgrade bestinclass customer service and an unmatched nationwide footprint Were backed by top investors including Insight Iconiq Lightspeed GIC SoftBank and Quadrille<span><p> <p>As a key leader on our Product Engineering team youll have the opportunity and responsibility to set the direction of our customerfacing product for years to come This role will interact closely with senior leaders from Product Design and Analytics to establish and gain adoption of the processes tools routines and frameworks that enable us to execute at a high level Youll help improve how we measure our performance communicate our successes and failureslearnings and ensure that the teams are working efficiently and effectively and constantly improving<p> <p>As an Engineering Manager of ezCaters Ecommerce engineering domain you will focus on leading the team that builds and improves the user journey for our customers as they find ezCater browse search select and purchase their meals all the way through the postorder experience and the loyalty and promotions programs that keep them coming back Your immediate scope of responsibility includes overseeing our Conversion Rate Optimization Ordering Experience and Loyalty amp Promotions teams and youll report to the Director of Engineering for Demand and Corporate Solutions<span> <span><p> <p><strong><span>What Youll Do <span><strong><p> <ul><li>Build lead and mentor an exceptional team of software engineering managers and engineers lead conversations and cultivate execution and decisionmaking all while delighting our customers and propelling our team of engineers to execute projects<li> <li>Be a thought partner with the Engineering directors in all aspects of the business pressuretesting ideas while contributing your own creativity to the conversations <li> <li>Lead crossfunctional projects that may require multiple teams staff engineers and stakeholders <li> <li>Contribute to the overall success of the engineering leadership cohort across the organization by leading through example collaborating on best practices and mentoring engineering managers and technical leaders <li> <li>Drive the execution of our vision by translating business requirements into technical solutions Ensuring our products are robust and adhere to the engineering standards while meeting our goals<li> <li>Leverage your technical expertise and communication skills to collaborate with product managers and other engineering teams in the organization to influence our systems and roadmaps <li> <li>Operate with scale and speed determining the ideal development lifecycle technical design and approach for new and existing solutions Ensuring best practices for software development are followed while delivering highquality work by fostering pragmatism and urgency <li> <li>Contribute technically Brainstorm with engineers design solutions and occasionally review PRs <li> <li>Have fun building meaningful software with awesome people<li> <ul><p><span><strong>What You Have<strong> <span><p> <ul><li>Creativity to think outside the norm while pressure testing multiple solutions for largescale projects <li> <li>3+ years management experience with at least 1 year managing other managers<li> <li>Ability to assess and grow highly specialized engineers andor full stack and how that affects team dynamics <li> <li>A passion for building and growing highperforming teams prior management experience and a desire to be an impactful leader <li> <li>Proficiency in documenting processes and monitoring the performance metrics for our applications and systems <li> <li>Extensive fullstack web development experience Ideally from an eCommerce andor SAAS setting Working knowledge of modern serverside and clientside frameworks Ruby Rails and React would be a plus <li> <li>Flexible growth mindset youre willing to do what it takes to adapt your team and power them for success <li> <li>Goal orientation and a record of success leading leaders and engineers <li> <li>Curiosity and a desire to build products that matter through continual learning of industry trends and best practices associated with technology and managing people <li> <li>A desire to collaborate with strong engineers and engineering leaders to continually improve a mature engineering team A sharp mind a soft heart and a large funny bone<li> <ul><p><br ><br ><p><p><span><em>The national cash compensation range for this role is $192000 $248000 per year<em><span><p> <p><span><em>Please note Final offer amounts are determined by multiple factors including prior experience expertise and region amp may vary from the amount above This range does not represent additional compensation benefits such as equity 401K or medical dental or vision insurance<em><span><p> <p><span><em><strong datastringifytype=bold>Please have fun with the Cover Letter section of the application It does not need to follow traditional cover letter guidelines <strong> we would love for you to write 150500 words explaining why you are interested in ezCater and the role and highlighting anything else you think we should know<em><span><p> <p><span>ezCater does not sponsor applicants for work visas or legal permanent residence<br ><span><p> <p><span><strong>What Youll Get from Us<strong><span><p> <p><span>Youll get a terrifically compelling opportunity in an environment of radical transparency open access to all the data and collaborative colleagues at every level of our organization Youll also get sane working hours and great flexibility around worklife balance <span><p> <p><span>Have people in your life of any age who always often or sometimes need your help We make room for that Have a bad thing or a good thing happen to you We make room for that too<span><p> <p><span>Oh and youll get all this Market salary stock options that youll help make worth a lot the usual holidays allyoucaneat vacation 401K with ezCater match healthdentalFSA longterm disability insurance remotehybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office you choose a tremendous amount of responsibility and autonomy wicked awesome coworkers cupcakes and many more goodies when youre in one of our offices and knowing that you helped get this rocket ship to the moon<span><p> <p><span>ezCater is an equal opportunity employer We embrace humans of every background appearance race religion color national origin gender gender identity sexual orientation age marital status veteran status and disability status At the same time we do not employ jerks even brilliant ones<span><p> <p><br ><span>For information on how ezCater collects and uses job applicants personal information please visit our Job Applicant Privacy Policy<span><p> <p><span>LIRemote<span><p> <p><span>BIRemote <span><p> <p> <p> <p> <p> <p> <p> <p><br ><p>