Jobs at Flex Ltd.
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Principal Voice Engineer
Company: NICE Ltd
Location: Other US Location
Posted Sep 13, 2023
) Experience mentoring other engineers&8203;&8203;. Excellent communication and team-working skills An independent and self-starter individual, with excellent problem-solving skills who thrives in high-paced, high-pressure environments. Ability to work off-hours and weekends when needed or as part of 24/7 on-call rotation schedule. Experience Preferred: &8239; Understanding of Microsoft Teams telephony Understanding of Ribbon Communications Application Servers Familiarity with Stir/Shaken Knowledge of BroadSoft (Cisco) UNIX / Linux administration Understanding of Contact Center Environments Understanding of call recording (Ex: SIPREC) Knowledge of Ribbon Analytics Advanced knowledge of MS Office Ribbon/Audicodes accreditation Knowledge of Poly (HP) telephones. Knowledge of Bria/Counterpath/Alianza softphones. Ability to script or automate repetitive processes. Knowledge of VOIP testing tools (Cyara, Spearline, TestWebRTC) About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. This job description does not constitute a written or implied contract of employment. &8239; &8239; Education Requirement: Bachelor’s degree in Computer Science, Electrical Engineering, Business Information Systems, or related field or equivalent work experience required. Experience Requirements: 10+ years’ experience in telecommunications Expert-level knowledge of VoIP and SIP Expert-level knowledge of Session Broder Controllers in carrier-grade environments Advanced-level experience with administration and management of either Ribbon Communications/Sonus (SBC and PSX) or AudioCodes Understanding of call routing principles (quality metrics, Least Cost Routing, Number Portability, etc. ) Experience with Network Sniffer Technologies and Capture Tools (Wireshark, Empirix) Experience with Network Monitoring and Management systems Command-level knowledge of UNIX / Linux OS Experience with Trouble Ticket systems such as Remedy or ServiceNow Help Desk or Technical Customer support experience. Understanding of WebRTC Understanding of TLS and SRTP Working knowledge of MS Excel Working knowledge of IP networks and concepts (TCP/IP, subnetting, Routing, VLAN, IPSEC, Domains, DNS, DHCP, etc. Finally, the Principal Voice Engineer is relied upon as a Subject Matter Expert to provide support to internal groups, customers, and partners. Major Functions/Responsibilities: Lead Voice infrastructure projects, serving as the Subject Matter Expert. Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions. Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network. Apply hands-on expertise in proof-of-concepts and new initiatives. Perform routine maintenance of voice network infrastructure. Collaborate with other teams to resolve escalated issues. Configure Ribbon Communications and AudioCodes telephony systems and SBCs. Plan and implement disaster recovery strategies. Monitors and responds to network troubles, outages, and events. Must be able to support a flexible schedule and on-call services. May be required to work occasional nights, evenings, and weekends. Must be able to function in a high-stress environment. Must be a self-starter, self-sufficient and independent. Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. Train and mentor junior team members. Adhere to the company Code of Ethics, policies, and procedures. Communicate effectively and professionally with internal and external stakeholders. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. &8239; This organization reserves the right to revise or change job duties as the need arises. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Principal Voice Engineer Location: Remote (US) The Principal Voice Engineer is responsible for deploying, provisioning, configuring, monitoring, testing, and supporting NICE CXone's Voice infrastructure. We’re ambitious. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. This position also evaluates and designs VOIP Technologies, manages the transition from design to production readiness, collaborates with Voice Architects and other Operations Engineers when implementing designs, and provides recommendations to ensure successful execution.
Product Customer Success Manager
Company: NICE Ltd
Location: Other US Location
Posted Sep 06, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. NICE is proud to be an equal opportunity employer. This means that as well as being lower cost, we can drive corporate KPIs harder and faster, as well as improve the customer experience.Key Responsibilities:Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.Become a trusted technical advisor to Client’s team building strong relationships.Understanding the client’s business, understand their key business drivers, and determine how ContactEngine can most effectively deliver the dramatic business improvements.Working in close partnership with ContactEngine sales leads and the configuration team.Accountable for the end to end process from opportunity, validation and planning to delivery.Managing relationships with all internal and external stakeholders.Provide technical, customer experience, security and delivery expertise and guidance.Working in a methodical and process-oriented way.Working with the ContactEngine reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate ContactEngine’s value.Confidently and clearly communicating the ContactEngine value to clients.Strong partnerships through excellent client relationship management.Experienced in Agile or another methodology to illustrate end to end process.Ability to articulate technical information clearly to senior stakeholders.A curious and questioning approach. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Product Customer Success ManagerLocation: Remote, U.S. Due to our continual success and growth, our team is looking for a Customer Success Manager to partner with our Sales, Customer Success and Development teams to design and build perfect customer journeys for our clients.ContactEngine (A NICE Company) is a cloud-hosted conversation platform, and part of NICE CX's suite of customer engagement software. We’re relentless. We leverage artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.We disrupt the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. Asking why and looking for continuous improvement.Accountability and ownership.A commercially aware approach.Experience and skills:Proven service or project delivery experience in an IT or SaaS environment.Extremely strong commercial awareness, including the creation of business cases.Experience managing large and complex projects end to end.Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.Able to operate highly effectively under intense time and business pressure.Willing to travel (c. 50% of the time).Multilingual would be a benefit.This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises.
Program Manager
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 07, 2023
NICE is seeking a Program Manager for a hybrid role in Sandy, UT. The ideal candidate will collaborate with Engineering and Product teams to advocate for customers, champion process improvements, and manage incoming bugs. They should have a technology-related degree, 5-7 years of experience in a technical/service role, and strong problem-solving, analytical, and communication skills. Bonus points for experience in customer-facing advanced technical support, understanding of software development processes, and ability to work independently in a fast-paced environment.
Senior Software Engineer
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 13, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. NICE CXone provides the world’s 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. Software Engineer - Data TeamLocation: Salt Lake City, UTThe Sr. Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. We’re ambitious. NICE is proud to be an equal opportunity employer. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems.As a Sr. Software Engineer, a Typical Day Might Include the Following:Work as a member of an agile team to enhance and improve software.Design and present projects to improve current process and overall platform.Code and test projects.Create automation to ensure quality.Deliver high quality, sustainable, maintainable code.Manage time effectively working on one or more concurrent projects.Attend meetings and training as required.Works with system analysts and product management for the successful completion of a project.Leads team or mentors other developers as needed.Provides critical technical capabilities to the team and evangelizes those skills to others.Functions as a Technical or Team Lead as needed.Follow established department procedures, policies, and processes.To Land This Gig You'll Need:Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.7+ years experience in software developmentWell established technical problem-solving skills.Experience with Python, C, .NET, SQLExperience building and maintaining AWS based microservicesExcellent communication skillsExcellent decision-making skills Working knowledge of unit testingWorking knowledge of common design patternsWorking knowledge of object oriented software designTeam PlayerDesire to work in a fast-paced environmentBonus Experience:Experience with Kafka and SCALAExperience with Mongo or Dynamo DB (or equivalent DB system)Experience with Rest/Web Sockets/GRPCExperience with JiraExperience with automation/testing toolsExperience with/knowledge of agile development processesExperience(s) as a technical or team lead or equivalent experienceExperience with telecommunications/telephonyExperience with call centersExperience working in a CI/CD EnvironmentAbout the Team: The Data team drives the core data structures for the CX - ACD(Automatic Call Distributor) reporting systems. This team focuses on ensuring the Data Lake and Data Warehousing systems contain the necessary data and structures via a multitude of methods. This includes ETL jobs, SQL procs, refinery code, data streams and anything that helps ensure the “big data” component of our system. Team members get to become extremely knowledgeable on all the core data components and work directly with our reporting teams to ensure we always have the most up to date calculations and data algorithms. Any developer looking for opportunities to drive “big data” decisions or for a team that invests in new technologies then this is the team for you.ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. We’re relentless.
Senior Program Analyst
Company: Armada Ltd
Location: Other US Location
Posted Sep 13, 2023
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Current work schedules include the following: Monday - Friday 6 a.m. - 2:30 p.m.Monday - Thursday 3 p.m. - 1:30 a.m. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Must be able to successfully pass a background check, and pre-employment drug testing. All work shall take place within the NICS Section, with a possibility to work Monday through Sunday, including all federal holidays except Christmas. Job offers are contingent upon results of background check and drug testing. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. The government prefers contractor personnel be assigned full time (40 hours/week) and be available on site at the CJIS facility throughout the periods of performance. Special Notes: Relocation is not available for these jobs. Type: Full Time Location: Clarksburg, West Virginia Overtime Exempt: Yes Clearance: Secret Reports to: ARMADA HQ Duties & Responsibilities: The Senior Program Analysts shall be the primary technical and managerial interface between the contractor, the CO, the COR, and government management personnel and senior program.Senior Program Analysts shall be responsible for overall day-to-day performance that meets the Quality Assurance Surveillance Plan (QASP) requirements by supervising, organizing, directing, and managing contractor personnel.As appropriate, the Senior Program Analysts shall be proactive in eliminating day-to-day NICS workflow.The senior program analysts shall facilitate government and contractor communications and ensure a high level of performance and service across both government locations where contracted services are provided and shall develop and provide monthly status reports (MSRs) to the COR and CO.Other duties as assigned.Knowledge, Skills, and Abilities (KSAs): Must demonstrate attention to detail.Must demonstrate oral communication and interpersonal skills to work within a team environment.Must have the ability to not share work information with others outside assigned NICS Unit/Section and its partners during and after employment.Shall demonstrate written communication skills sufficient to explain actions taken and how recommendations were derived.Must have proficient computer skills, including the ability to navigate Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) and Google Chrome; navigate multiple browser windows, and copy/paste to and from different applications.Minimum Education and Experience: Bachelor's degree from an accredited university or college with at least two (2) years of relevant experience, similar to the duties outlined above, orMinimum of at least five (5) years of relevant experience as outlined above.
Sales Manager - US West Coast & LATAM
Company: Energy Aspects Ltd
Location: Houston, TX
Posted Sep 07, 2023
Energy Aspects is offering a career opportunity for a driven Sales Manager to join their global business development team in Houston. The role involves revenue generation through client development in energy, commodities, or financial information markets. The successful candidate will be responsible for identifying potential clients, cross-selling new products, and delivering customer value. The position requires flexibility, strong collaboration skills, and the ability to work independently. In return, Energy Aspects offers excellent remuneration, a high-performance culture, and challenging work. The ideal candidate should have solid proven experience in B2B sales, excellent English language skills, and fluency in Spanish or Portuguese. Desirable skills include general knowledge of energy markets and fluency in a second language.
Mid Level Program Analyst
Company: Armada Ltd
Location: Other US Location
Posted Sep 13, 2023
Must be able to successfully pass a background check, and pre-employment drug testing. The duties and responsibilities of the Mid Level Program Analyst include, but are not limited to the following: Duties & Responsibilities: Mid Level Program Analysts shall compose proper transaction research comments.Verify/validate documents received and current documents within the NICS and/or other CJIS Division databases.Conduct research on explosives permit checks and analyze information for validity.Mid Level Program Analysts provide analysis (reviewing transactions marked for processing, processing work identified within a transaction, and providing follow-up action as needed), on NICS transactions as required by the NICS.Conduct research and analysis on delay queue transactions in accordance with SOPs.The contract staff will be monitored for quality by the government.Mid Level Program Analysts shall conduct verification on specific originating agency identifiers and correct/update corresponding contact and agency information as needed.Contact agencies as needed.Mid Level Program Analysts will document any contact-related issues to include agency, method of contact, and description of issue- these need to be supplied to the NICS Section's Business Relations Team (BRT).Provide updated or any new contact information received while in correspondence with any agency to the BRT.Evaluate, continuously, existing procedures, processes, techniques, models, and/or systems related to the work being processed and provide recommended actions or solutions.Mid Level Program Analysts will assist the NICS Section with composing and maintaining adequate documentation of all work as required under the current SOPs within the NICS Section.Complete necessary document clean-up of existing records to update and/or purge documentation as needed.Mid Level Program Analysts shall maintain proper control of their individually assigned Brady Identification Numbers.Maintain proper control and safeguard all assigned hardware in accordance set by FBI standards and policies.Mid Level Program Analysts may be asked to assist with mission critical work as the need arises.Other duties as assigned.Knowledge, Skills, and Abilities (KSAs): Must demonstrate attention to detail. Job offers are contingent upon results of background check and drug testing. This work will be monitored by existing NICS Assessment and Training Unit personnel and reviewed in accordance with the quality standards set within the NICS Section. Type: Full Time Location: Clarksburg, West Virginia Overtime Exempt: Yes Clearance: Secret Reports to: ARMADA HQ The Mid Level Program Analyst shall be responsible for the accuracy of all work completed and held accountable to the standards set forth in the NICS Section standard operating procedures (SOP).
Senior UX Designer
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 08, 2023
NICE is hiring for a Senior UX Designer position in SLC, UT or Denver, CO. The role involves designing user-centered experiences for the leading CX Cloud Software in a fast-paced environment. The ideal candidate should have a degree in a design-related discipline, 6+ years of UX Design experience, and a strong portfolio showcasing complex system designs. NICE is an innovation powerhouse with over 8,500 employees across 30+ countries, known for its excellence in AI, cloud, and digital. The company is committed to equal opportunity employment.
Lead Voice Engineer
Company: NICE Ltd
Location: Other US Location
Posted Sep 13, 2023
) Experience mentoring other engineers&8203;&8203;. Excellent communication and team-working skills An independent and self-starter individual, with excellent problem-solving skills who thrives in high-paced, high-pressure environments. Ability to work off-hours and weekends when needed or as part of 24/7 on-call rotation schedule. Experience Preferred: &8239; Understanding of Microsoft Teams telephony Understanding of Ribbon Communications Application Servers Familiarity with Stir/Shaken Knowledge of BroadSoft (Cisco) UNIX / Linux administration Understanding of Contact Center Environments Understanding of call recording (Ex: SIPREC) Knowledge of Ribbon Analytics Advanced knowledge of MS Office Ribbon/Audicodes accreditation Knowledge of Poly (HP) telephones. Knowledge of Bria/Counterpath/Alianza softphones. Ability to script or automate repetitive processes. Knowledge of VOIP testing tools (Cyara, Spearline, TestWebRTC) About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. This job description does not constitute a written or implied contract of employment. &8239; &8239; Education Requirement: Bachelor’s degree in Computer Science, Electrical Engineering, Business Information Systems, or related field or equivalent work experience required. Experience Requirements: 10+ years’ experience in telecommunications Expert-level knowledge of VoIP and SIP Expert-level knowledge of Session Broder Controllers in carrier-grade environments Advanced-level experience with administration and management of either Ribbon Communications/Sonus (SBC and PSX) or AudioCodes Understanding of call routing principles (quality metrics, Least Cost Routing, Number Portability, etc. ) Experience with Network Sniffer Technologies and Capture Tools (Wireshark, Empirix) Experience with Network Monitoring and Management systems Command-level knowledge of UNIX / Linux OS Experience with Trouble Ticket systems such as Remedy or ServiceNow Help Desk or Technical Customer support experience. Understanding of WebRTC Understanding of TLS and SRTP Working knowledge of MS Excel Working knowledge of IP networks and concepts (TCP/IP, subnetting, Routing, VLAN, IPSEC, Domains, DNS, DHCP, etc. Finally, the Principal Voice Engineer is relied upon as a Subject Matter Expert to provide support to internal groups, customers, and partners. Major Functions/Responsibilities: Lead Voice infrastructure projects, serving as the Subject Matter Expert. Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions. Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network. Apply hands-on expertise in proof-of-concepts and new initiatives. Perform routine maintenance of voice network infrastructure. Collaborate with other teams to resolve escalated issues. Configure Ribbon Communications and AudioCodes telephony systems and SBCs. Plan and implement disaster recovery strategies. Monitors and responds to network troubles, outages, and events. Must be able to support a flexible schedule and on-call services. May be required to work occasional nights, evenings, and weekends. Must be able to function in a high-stress environment. Must be a self-starter, self-sufficient and independent. Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. Train and mentor junior team members. Adhere to the company Code of Ethics, policies, and procedures. Communicate effectively and professionally with internal and external stakeholders. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. &8239; This organization reserves the right to revise or change job duties as the need arises. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Lead Voice Engineer Location: Remote (US) The Lead Voice Engineer is responsible for deploying, provisioning, configuring, monitoring, testing, and supporting NICE CXone's Voice infrastructure. We’re ambitious. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. This position also evaluates and designs VOIP Technologies, manages the transition from design to production readiness, collaborates with Voice Architects and other Operations Engineers when implementing designs, and provides recommendations to ensure successful execution.
Account Executive
Company: NICE Ltd
Location: Other US Location
Posted Sep 08, 2023
NICE is a global company that offers software solutions for delivering extraordinary customer experiences, fighting financial crime, and ensuring public safety. The company is seeking a Sales Executive with 5+ years of experience in selling software solutions to the financial services industry. The role involves establishing new strategic relationships, maintaining existing ones, and analyzing customer business situations to identify constraints and new opportunities. The Sales Executive will be responsible for achieving annual sales quotas, negotiating enterprise-wide agreements, and promoting NICE's reputation for delivering promised results.
Technical Support Engineer
Company: NICE Ltd
Location: Greater Denver Area
Posted Sep 07, 2023
NICE is seeking a Technical Support Engineer for a position in Denver, CO. The role involves being the technical contact for various large priority clients, resolving customer product concerns, and maintaining high customer satisfaction. Key responsibilities include working with NICE departments and customers for end-to-end issue resolution, conducting thorough troubleshooting, and documenting all interactions in the NICE Support System. The ideal candidate should have a Bachelor's degree in Computer Science or a similar technical discipline, minimum 2 years of experience supporting large, global, complex enterprise software clients, and strong network troubleshooting skills. They should also have experience in troubleshooting and resolving database integrity issues, and be available to work during off-hours and travel up to 20% of the time.
Lead Software Engineer
Company: NICE Ltd
Location: Other US Location
Posted Sep 08, 2023
NICE is seeking a highly skilled Lead Software Engineer with at least 8 years of experience for a role in Park City, UT. The engineer will work with a world-class conversational AI and messaging platform, strategizing and participating in conversational design, implementing and testing conversational experiences, and analyzing and improving them. The ideal candidate will have a Bachelor's degree in computer science, proficiency in .NET, SQL, web, API, Microsoft Azure, JavaScript, Data Science, NLP, and AI. Bonus skills include SignalR, Service-bus queues, Telephony and communications, CI/CD pipelines, and Infrastructure-as-a-service. NICE is an equal opportunity employer offering a challenging environment for those passionate about software development and making an impact.