Jobs at Flex Ltd.
162,823 open positions
Payroll Data Entry Clerk
Company: Indeed Flex
Location: Austin, TX
Posted Sep 27, 2023
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Qualifications & Skills Typing and Computer Literacy skills Experience in Administrative Assistance Excellent Communication and Customer Service skills Attention to detail and high level of accuracy Benefits $ $17.00 - $20.00 8 Public Holidays Duvet days Laptop + WFH equipment Hybrid working model - we work best collaboratively so we’ve provided a workspace where you’ll thrive, whilst still giving the flexibility to work remotely when you need We're an equal-opportunity employer. Provide general administrative support when needed. Provide accurate and timely data entry and accuracy for year-end payroll activities. We’re expanding rapidly and recruiting the brightest, boldest talent to help us achieve our mission. Want to join our journey?RequirementsResponsibilities & Duties Enter and update data into company payroll database systems, ensuring accuracy and completeness of data. With the support of Indeed, the world’s 1 jobsite, Indeed Flex operates in full autonomy as we strive to transform the temporary staffing landscape by making access to work and jobseekers frictionless. At the same time, we partner with employers to deliver access to high-quality workers - “Flexers”, as we call them - matched to their needs. We’re Indeed Flex, a revolutionary app for temporary work empowering jobseekers with the fastest way to find work that fits their lifestyles.Through our evolving technology, we’re putting work in the palm of people’s hands, enabling them to decide where, when and how they work at the click of a button.
Director, Product Management
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 26, 2023
Master’s Degree preferred. • 12+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services. • Requires in-depth knowledge in and experience with agile & SCRUM development methodologies. • Experience with P&L accountability • Requires excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar. • Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences. • Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. • Requires excellent skills with specialized computer software for drafting and producing documents and diagrams • Experience managing one’s own time and balancing many different projects simultaneously. • Experience with telecommunications, software development, networking, hosted applications, or other similar technical products • Experience with a SaaS product set. • People leadership experience. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. This includes the definition of the products and features. • Developing product roadmaps, and managing cross solution backlog of stories and requirements. • Prioritizing of company solutions against business needs and market demand. • Obtaining relevant customer and market data to guide and validate company direction on product development. • Directing the efforts of product managers to document, and communicate new product development and product improvement projects with accompanying concepts, use cases, requirements, and project plans. • Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line. • Training solution managers to follow best practices and processes established for developing new products and product improvements. • Proactively work with sales to assist with sales opportunities. • Day to day management, coordination, and delivery of projects related to assigned product lines. • Regular report Performance Metrics relevant to assigned products. • Traveling to customer sites to understand needs and fulfill expectations. • Attending trade shows; participate in panel discussions & presentations to represent NICE CXone as industry experts and thought leaders in our space. • Providing leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. • Prioritizing, assigning and managing department activities and projects in accordance with the Operations department’s goals and objectives. Relies on experience and judgment to plan and accomplish goals. A Typical Day Might Include the Following: Identifying, pursuing, and maintaining key relationships with targeted strategic partners.• Driving the business. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload. • Responsible for recruiting, hiring and firing for the department. • Follow the company Code of Ethics and policies and procedures at all times. • Communicate in an effective and professional way with customers in and outside of NICE CXone To Land This Gig You'll Need: Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Maximizing revenue and margin growth by identifying new business opportunities.• Owning Product/Solution P&L holistically for the assigned solution set(s). • Definition & coordination of "whole" solution. We’re ambitious. Coordinate and negotiate product issues with the engineering, operations, marketing, training and sales groups. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Director Product Management Location: Salt Lake City, UT The Director of Product Management directs, establishes, maintains, and plans the overall direction and goals for assigned solution sets or product divisions.
Director, Marketing
Company: NICE Ltd
Location: North Jersey
Posted Sep 26, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. You’ll be pushed to work faster, more thoughtful, and better every day.Additional responsibilities include:Define customer advocacy metrics/goals/benchmarks and track/report progress against themEstablish and maintain scalable process to identify and create customer case studies, video testimonials, references and quotesSupport events, such as webinars and conferences, by inviting client speakers and supporting their slides and talk tracksMaintain a repository of customer references, statistics and user-generated contentAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. You have experience in building strong working relationships both internally and externally, quickly establishing trust and credibility, particularly with executives in strategic customer accounts. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.We’re looking for a Director, Marketing, Customer Advocacy, to capture and highlight the successes of our customers across external and internal channels, influencers, media and analysts and scale our customer advocacy program.You will have a tight pulse on our happiest of customers, build lasting relationships and have creative ideas for recruiting and generating engagement of our customer base. We’re ambitious. Being cross-functional is in your DNA as you work closely with Events, Sales, Demand Gen, PR and Product Marketing teams to weave advocacy into every dimension of our engagement.A key responsibility of this role is the management of NICE’s customer reference program, focused on accelerating the sales cycle and supporting the public voice of the customer in thought leadership and PR activities. NICE is proud to be an equal opportunity employer. You are a problem solver who is proactive, analytical and innovative in approaching customers and capturing stories.What You Will Bring to NICEBrilliant communication through storytelling5+ years’ experience in customer advocacy/marketing programsA passion for customer success and amplifying their stories to external audiencesAn effective collaborator with experience working closely with sales to nurture customer advocatesStrong relationship management skills, including external stakeholders and cross-functional business contactsA track record of prioritizing, planning and executing marketing and communications strategies that meet overall business goalsAbility to balance multiple projects with varying deadlinesOur Ideal CandidateThe ideal candidate knows the mechanics behind a world class advocacy program, has an ownership mentality and proven ability to meet deadlines, work collaboratively with others and ensure high quality deliverables. We’re relentless.
Landing Gear (LG) Operations Manager
Company: TAT Technologies Ltd
Location: Greensboro, NC
Posted Sep 25, 2023
One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, STD, LTD, accidental coverages, EAP, and more. Insurance carriers vary based on location. 7+ years in well-rounded and progressive production leadership experience in a complex MRO manufacturing environment; aviation/aerospace MRO industry a plus Dedicated change agent who is not afraid of diving to the water: Drive operations into customer centric focus Drastic improvement in performance output Develop and implement efficiency improvement initiatives and procedures Proven leader who will rally and motivate the team to drive change through a hands-on, production driven management approach Ability to work under pressure and within tight schedule constraints Demonstrable experience developing, implementing, and leading lean/continuous improvement strategies, processes and additional best-in-class manufacturing techniques to drive competitive advantage in quality, cost and schedule Proven success in achieving and maintaining OTD and TAT goals for the organization Benefits TAT Technologies Group is dedicated to providing an inclusive, fun, and unique workplace. ROLES AND RESPONSIBILITIES: Establish clear mission and actionable performance plans cascaded throughout the team Integrate policies and procedures of the company within business unit operations Initiate, plan, execute, monitor, and review business project activities and ensure their completion within schedule and budget Ensure QC and QA measures are being upheld for their respective area/s and partner with Quality Director for continual improvements Establish production KPIs and conduct quality assessments for adherence Monitor daily operations and address potential issues as they arise; make necessary adjustments as needed P&L management; monitor financial data to recommend solutions that will improve profitability Coordinate with the HR department to ensure hiring plans meet unit personnel needs Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans Build effective relationships with customers both internal and external to sustain revenues and profits (P2P) Responsible for training and mentoring staff, developing a collaborative work environment dedicated to creating an engaged team with opportunities for growth and development Analyze and explore market trends, identifying fresh opportunities and set the business unit's strategies for promotional activities Requirements Bachelor's degree in Business Administration, Engineering, Manufacturing Operations or related field is desired. We believe in acknowledging and appreciating the value of our team members. We have an opening for a Landing Gear (LG) Operations Manager within our organization. With a customer base encompassing all segments of aviation, TAT Piedmont provides component repair and overhaul services to valued clients around the globe. TAT Piedmont is an FAA and EASA Part 145 Repair Station and is one of the largest, most extensively equipped independent maintenance facilities in the world. If you enjoy the ability of working without all the red tape usually found in larger organizations and with the dynamic of enjoying those we work alongside then this is the job for you. JOB SUMMARY: If you enjoy being hands-on and bringing a tactical approach to your leadership - this is the opportunity for you!
MRO Department Lead
Company: TAT Technologies Ltd
Location: Tulsa, OK
Posted Sep 30, 2023
The MRO Production Line LEAD role involves leading a team of 10-20 employees, responsible for operational performance of TAT Limco OEM operations with sales of $6-10M. The role requires leveraging leadership skills to align the team on goals, meet operational commitments, and ensure high-quality production. Responsibilities include overseeing production processes, managing resources, implementing modern production systems, and driving continuous improvement actions. The role also involves managing employee performance, achieving production objectives, and reporting on operational performance to the leadership team. TAT Technologies Group offers comprehensive benefits, including medical, dental, vision, life insurance, 401K with company matching, and more.
Senior Account Executive (Houston Market)
Company: Indeed Flex
Location: Houston, TX
Posted Sep 27, 2023
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Where legally permitted, Indeed Flex requires all individuals attending or working out of Indeed Flex offices or visiting Indeed Flex clients to be fully vaccinated against COVID-19. The Senior Account Executive is responsible for the full sales cycle, including developing a list of potential customers, cold calling, conducting discovery meetings, preparing, and delivering solutions presentations, negotiating pricing, and ensuring signature of agreements. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed Flex will consider requests for reasonable accommodation as required under applicable law. Most travel is outside the local area and overnight.Benefits $120,000 to $150,000 plus Commission Medical, Dental, Vision, and 401K Access to all Company & Employee Benefits 25 days PTO (prorated) + Birthday Day Off 8 Public Holidays Laptop + WFH equipment Amazing company culture Hybrid working model - we work best collaboratively so we’ve provided a workspace where you’ll thrive, whilst still giving the flexibility to work remotely when you need Volunteer days STIPs (Short Term Incentive Plan) Regular team-building events You’ll fit right in at Indeed Flex if: You’re a great communicator and highly collaborative. For positions that can only be performed at an Indeed Flex office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine. proposals, client presentations and case study documents Developing detailed understanding of our customer buyer personas and leveraging that to increase insight into Enterprise client contingent workforce Sharing of industry best practices with clients to maximize the value of 's solutions and services Understanding the Indeed Flex proposition to a Subject Matter Expert level Qualifications and Skills Bachelor’s degree in business, marketing or a similar field, or equivalent experience Strong skills in the use of Google Suite products as well as sales activity systems (Salesforce, Outreach, Zoominfo, HubSpot) 5 to 10 years of proven sales success w/ Houston Market knowledge Sustained track record of success within commercial staffing sector Strong experience in solutions selling and presentation skills Excellent relationship skills, with ability to develop rapport with internal and external clients. Delivering confident, well-researched and individually-tailored sales presentations to prospective client senior management that get the client's attention Develop pre-sales materials to i.e.
Solutions Architect
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 27, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Ideal candidates need to have a consultative approach, be customer facing, effective communicators, and be willing to travel nationally. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The Solution Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. MBA Preferred.&8203;Experience Requirements:&8203;6+ years of solution architecture experience6+ years of consulting or customer engagement experience5+ years of contact center experienceSuccessful track record in best-of-class solutions with a portfolio of strong work examplesAnalytically minded with strong interpersonal, presentation, project management, problem solving, and communication skillsStrong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clientsExperience in systems integration, process analysis and process diagrammingAbility to translate solution functionality and opportunities into clear, precise and easy to read functional documentationExperience with iterative/phase-based project management approachesAbility to visually communicate process/system requirements and recommendations in the form of cross-functional process flow and data flow diagramsStrong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goalsComfortable working in a fast paced, results-oriented environmentAbility to work with remote customers and communicate using virtual communication toolsAbility to manage deliverables across multiple projects and meet tight deadlines.Develop a strong business and technical understanding of the inContact product familyTechnical Project Management experience leading implementations in a SaaS environmentProficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Excel and PowerPoint skillsExcellent verbal and written communication skills.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. &8203;Major Functions/Responsibilities:Client LeadershipElicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteriaAssist with the development of business cases, project proposals, and SOWs as part of new business opportunity developmentPerform data, process, and fit/gap analysis to help stakeholders define the scope of new solutionsHelp inform and drive business process engineering and change management recommendations and planningPrepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts.Serve as the solution expert during the NICE pre-sales and implementation cycles, understanding Customer Centric Selling and Project Implementation methodologies such that you can ensure NICE delivers the right solution to the customer and that desired business outcomes are achieved (greatest ROI).Technical Leadership:Be able to speak to the capabilities of the NICE Product SuiteAssist with technical product configuration and scripting as requiredAssist with process, data and object modeling in various application and database environmentsProvide technical architecture leadership, analysis, design, development and enhancementMaintain expertise and currency in industry leading contact center technologiesSolution LeadershipAssist with the project management of the end-to-end solution life-cycleConduct comprehensive cost/benefit analysis and prepare solution cases for projectsPresent a professional image in conduct, attitude and attireCommunicate in an effective and professional way with customers in and outside of inContact.Follow the company Code of Ethics and NICE policies and procedures at all timesSupervise during the solution life-cycle, any junior level client staff, or any sub-contracted personnel assigned to your project teamFollow the company Code of Ethics and NICE policies and procedures at all times.Communicate in an effective and professional way.Required Education, Experience, and Specific Job Related SkillsEducation Requirement:Bachelor's degree in a related technology field. NICE is proud to be an equal opportunity employer. The Solutions Architect will engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process, assisting with the solution life-cycle and ensuring a seamless customer journey. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NICE customers through custom deployment projects.
Compression Technician
Company: Certarus Ltd.
Location: Other US Location
Posted Sep 26, 2023
The Compression Technician will be a subject matter professional of practical and theoretical aspects of gas compression; mechanical, instrumentation, automation, and operation, while supporting safe operation and best practices of the CNG equipment. This position reports directly to the Compression Manager.Schedule:Regional travel between Certarus compressor sites within Ohio and PennsylvaniaThis position works 10 days on, 4 days off with a mix of days and nightsPerks:$2000 sign-on bonus7% 401K matching program Health benefits and wellness daysPer Diem when away from home hubCompany Truck Duties & Responsibilities:The safe and consistent maintenance to the company’s permanent and portable CNG compression equipmentEstablishes changes in dimensional requirements of parts by inspecting used parts, using rules, calipers, micrometers, and other measuring instrumentsTroubleshoot repetitive and intermittent performance issues on component level equipmentBroad electrical, PLC, and instrumentation troubleshooting when necessaryCommissioning new & end service inspections of compression assetsContribute to maintaining an effective spares parts and materials inventoryPrepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends and enter reports into CMMSMaintain CMMS (Computer Management Maintenance System) on a continuous basisParticipate and support in maintenance program developmentContributes to team effort by accomplishing related results as neededMaintain a high level of equipment housekeepingRequirements:The best suited candidate will have a minimum of 3-5 years field service compressor experience Natural Gas Compression and additional OEM and industry training beneficial in lieu of experienceWaukesha VGF, and Ariel systems would be an advantageExcellent organizational and technical communication skills, interpersonal skills, and an ability to influence and to deal tactfully with a wide range of personalitiesExceptional work ethic with a positive, analytical, and safe work attitudeBasic skills in the use of computer-based programs such as MS 365 With the largest fleet of specialty trailers in the world, the company is uniquely positioned to meet the growing demand for low and zero-emission fuel distribution.Summary:Our Compression Technician will contribute to the preventive and corrective maintenance, application, start-up, commissioning of Certarus’ CNG compression assets. The company safely delivers clean-burning fuels to remote communities and industrial customers not connected to a pipeline.By displacing more carbon-intensive fuels, Certarus is leading the energy transition and helping customers lower operating costs and improve environmental performance. Certarus is the North American leader in providing low carbon energy solutions through a fully integrated compressed natural gas (CNG), renewable natural gas (RNG), and hydrogen platform.
Manager, Sales
Company: NICE Ltd
Location: Other US Location
Posted Sep 26, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Master’s degree in Business Management or Marketing preferred.Achieving or exceeding sales targets.7+ years combined sales/ Account management function in customer service, call/contact center and/or service delivery.3+ years applicable experience in Sales Management.Negotiate profitable contracts, terms and conditions.Increase pipeline through targeted campaigns.Manage/overcome customer prospect objections.Learn and maintain in-depth knowledge of NICE CX product lines.Create new revenue opportunities with focus on driving business to close in existing accounts.Work with NICE CX's Implementation team to play a role in smooth customer implementations by providing assistance as directed and provide appropriate feedback to the greater sales team post turn up.Measure success via tracking of client retention and revenue growth.Follow the company Code of Ethics and NICE CX’s policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE CX.Bonus Experience: Demonstrated sales proficiency, primarily to an installed base of customers.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Together, these teams are responsible to ensure both customer longevity and systematic growth.As a Manager, Sales a Typical Day Might Include the Following:Ensure revenue growth of assigned accountsAchieve bookings and revenue quotas through add-on sales to current customersPartner with the Account Executives to uncover larger opportunities, particularly with the largest customersDemonstrate achievement in managing competing priorities. Strong analytical and financial skills. Demonstrate achievement in creating, building and leading a successful sales team. Comfortable and successful in a fast paced, growth-oriented company.Exceptional verbal and written communication skills. Proved history of exceeding quotas. Excellent customer facing skills.To Land This Gig You'll Need:&8203;Bachelor’s degree in Business Management, Communications, or Marketing or equivalent work experience required. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. Client interaction will be done over the phone, Zoom/Teams calls, and face to face. We’re relentless. Additionally, this position will work in concert with our Technical Support team. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Manager, Sales is accountable for overseeing a team of Suite Account Managers who are responsible for delivering world class account management and business direction to NICE CX’s most important customers.Specifically, this position is responsible for overseeing the customer base cross sell and upsell efforts as well as building long-term consultative relationships with new and existing customers. These relationships will be built by understanding the customer business goals, proposing enhancements to product and/or services and addressing how clients can achieve better business outcomes by leveraging NICE CX’s technology products.This position will be responsible for and compensated on a sales quota in addition to growing the revenue of an account base, including renewals. The Manager, Sales involvement with the client will encompass the entire lifecycle of the relationship - beginning with the initial implementation and carry through to building a long-term relationship.
Jr Level Program Analyst
Company: Armada Ltd
Location: Other US Location
Posted Sep 23, 2023
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Current work schedules include the following: Monday - Friday 6 a.m. - 2:30 p.m.Monday - Thursday 3 p.m. - 1:30 a.m. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Must be able to successfully pass a background check, and pre-employment drug testing. All work shall take place within the NICS Section, with a possibility to work Monday through Sunday, including all federal holidays except Christmas. Job offers are contingent upon results of background check and drug testing. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Special Notes: Relocation is not available for these jobs. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. The government prefers contractor personnel be assigned full time (40 hours/week) and be available on site at the CJIS facility throughout the periods of performance. The duties and responsibilities of the Jr Level Program Analyst include, but are not limited to the following: Duties & Responsibilities: Jr Level Program Analysts shall compose proper transaction research comments.Verify/validate documents received and current documents within the NICS and/or other CJIS Division databases.Conduct research on explosives permit checks and analyze information for validity.Jr Level Program Analysts provide analysis (reviewing transactions marked for processing, processing work identified within a transaction, and providing follow-up action as needed), on NICS transactions as required by the NICS.Conduct research and analysis on delay queue transactions in accordance with SOPs.The contract staff will be monitored for quality by the government.Jr Level Program Analysts shall conduct verification on specific originating agency identifiers and correct/update corresponding contact and agency information as needed.Contact agencies as needed.Jr Level Program Analysts will document any contact-related issues to include agency, method of contact, and description of issue- these need to be supplied to the NICS Section's Business Relations Team (BRT).Provide updated or any new contact information received while in correspondence with any agency to the BRT.Evaluate, continuously, existing procedures, processes, techniques, models, and/or systems related to the work being processed and provide recommended actions or solutions.Jr Level Program Analysts will assist the NICS Section with composing and maintaining adequate documentation of all work as required under the current SOPs within the NICS Section.Complete necessary document clean-up of existing records to update and/or purge documentation as needed.Jr Level Program Analysts shall maintain proper control of their individually assigned Brady Identification Numbers.Maintain proper control and safeguard all assigned hardware in accordance set by FBI standards and policies.Jr Level Program Analysts may be asked to assist with mission critical work as the need arises.Other duties as assigned.Knowledge, Skills, and Abilities (KSAs): Must demonstrate attention to detail.Must demonstrate oral communication and interpersonal skills to work within a team environment.Must have the ability to not share work information with others outside assigned NICS Unit/Section and its partners during and after employment.Shall demonstrate written communication skills sufficient to explain actions taken and how recommendations were derived.Must have proficient computer skills, including the ability to navigate Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) and Google Chrome; navigate multiple browser windows, and copy/paste to and from different applications.Minimum Education and Experience: Bachelor's degree from an accredited university or college, orMinimum of at least two (2) years of relevant experience.
WFM Solution Engineer
Company: NICE Ltd
Location: Other US Location
Posted Sep 27, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. )Highly direct communication culture that’s a RELIEF to those of us who value straight shootingCommitment to corporate social responsibility and giving back to the community.Results-oriented culture where everyone works hard, but has a life outside work.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Highly articulate and able to confidently explain complex models in a clear simplified manner.Strategic thinker with a strong technical aptitude and distinctive passion for seeking technical depth and complete understanding.Collaborative team oriented approach to selling with the ability to develop relationships with the ‘C’ or VP level business users to sell based on business value and influencing on technical issues.Excellent organizational skills with the ability to manage multiple complex sales opportunities simultaneously.Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities and processes to achieve revenue results.Experience in selling enterprise level software is a plus.Knowledge of ACD environments and routing rule concepts.Certified AWS Cloud Practitioner will be required shortly after obtaining this position if not already certified.Some of Our Benefits:Competitive base salary, bonuses, and a deeply ingrained "pay for performance" philosophy.Individual & family health, dental, vision, life and AD&D, STD, LTD, HSA, flex spending account, Employee Assistance Program, etc.Pet insurance, because we know you need to back up your best friend too.Ongoing training and development, and company-paid education assistance.Company-funded 401k contribution.Generous PTO, vacation, personal days, sick days, and time for when you need a little more (parental, bereavement, etc. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. The Solutions Engineer engages externally with client decision-makers and internally in tight collaboration with other Solution Engineers, Solution Sales Executives, Account Executives and Product Management. Responsibilities:Effectively articulate technology and product positioning to both business and technical audiences, while leading strategic technical initiatives throughout the sales process to demonstrate NICE’s technical advantages.Professionally and independently conduct discovery conversations and needs analysis for technical topics.Navigate the technical sales process with a coordinated focus on solution development through discovery and requirements gathering, personalized demonstrations, validation and documented design.Manage and interpret customer requirements and use targeted questioning skills to understand, anticipate and match NICE customer technical capabilities to the products.Create and deliver compelling, customer centric technical presentations and demonstrations by connecting technical features to customer business capabilities and drivers.Identify challenges of the customer to assure complete customer satisfaction through all stages of the sales process.Collaborate with the sales team and provide a team approach for customer engagements.Respond to functional and technical elements of RFIs/RFPs.Articulate implications of on-premise deployments compared to hosting options.Interact directly with Product Management to understand how the roadmap might fulfill customer needs.Desired Experience:Advanced knowledge of WFM principals and fundamentals.Experience using WFM software (NICE WFM a plus).Ability to manipulate data using common Microsoft tools such as Excel or MS Access to create custom reports for data analysis.Understanding of relational databases such as MSSQL and Oracle.Exceptional communication and presentations skills. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.We are seeking a consultative, collaborative Solutions Engineer for our Workforce Management (WFM) solutions.The WFM Solutions Engineer is the primary technical resource for the field sales force, responsible for actively driving and managing the technology evaluation stage of the sales process up to point-of-sale. Constantly.
Technical Customer Success Manager
Company: NICE Ltd
Location: Dallas-Fort Worth, TX
Posted Sep 27, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Act as a SME (Subject Matter Expert) on the client account.Must be able to travel up to approximately 10% domestically and internationally. Additional Information: Location: Richardson, TXTravel: Able to travel if needed (eventually)About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The EEM Technical Customer Success manager is technical expert and source of knowledge for our Employee Engagement Product with a high degree of understanding within Workforce Management arena. The primary goal is to work closely with our Employee Engagement (EEM) customer base, create loyal promoters, retain & increase revenue by helping pursue expansion and adoption opportunities, ensure product subscription renewal, and create valuable executive references from this customer base in to help drive additional business from new customers. Additionally, this person should have the ability to solve for designs that combine multiple technical capabilities. We’re ambitious. With deep and broad experience in multiple hardware and software environments, the role is comfortable navigating across complex systems.Primary responsibilities include:Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits through usage report, achievements, opportunities, and next steps to improve the customer’s value realization and ROI.Professionally and independently conduct complex discovery conversations, negotiations and needs analysis for technical topics, and prepare plans for establishing product expansion, ensuring subscription renewal, and promoting product adoption.Engage in proactive communication with each assigned customer on at least a monthly basis as their named TCSM, ensuring that they achieve their business objectives based on data analysis, achieve success with the EEM solution, and are using the solution in the most successful way possible.Work in tandem with NICE Account Executives and fellow Solutions Engineers to develop and deliver compelling presentations, product demonstrations, and Business ReviewsAssist in the negotiation and facilitation of contract renewals and maintain high revenue retention rates.Lead proof-of-concept and custom demonstration activitiesIdentify all technical challenges of the customer to assure a complete design and solution customer satisfaction through all stages of the sales process, and act as a strong customer advocate, while maintaining business prioritiesProvide training and produce associated material for customers and other members of the sales teams to educate, support and advance NICE sales.Engage and communicate effectively with senior leaders both internally and externally.Establish area of expertise, and act as source of knowledge between the organization, customer, and the product management, and to identify & support internal teams to remove friction in the customer experience.Maintain a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy should develop to counter.Convey specific customer requirements to Product Management teams as well as provide product feedback and work closely with product management to distill marketplace requirements into product enhancements.Required skills and relevant experience include:2+ years of experience in the enterprise software marketplace with technical customer service, call/contact center and/or service delivery.Bachelor’s degree in information technology or business Administration or related field or equivalent work experience required - master’s degree or MBA an advantage.Manage and mitigate risk – Proactively identify risks of customer dissatisfactions and contract reduction or contract termination and developing and executing mitigation strategies as required.Development/computer skills: HTML, SQL, Sys admin, networking, and security.Desired experience with MS PowerBI for creating and maintaining utilization reports.Desired experience with Workforce Manager and Contact Center solutions.Desired experience with Gainsight for Customer Account Tracking.Demonstrated ability to manage time and multiple commitments/projects, independently apply tasks prioritization, meet tight deadlines, craft daily status reports.Ability to learn how analyze complex performance metrics for system and provide strategy and plan for increasing Return on Investment.Exceptional communication and presentations skills.Collaborative team-oriented approach to selling with the ability to develop relationships with the ‘C’ or VP level business users to sell based on business value and influencing on technical issues.Excellent project management skills with the ability to manage multiple, complex sales opportunities simultaneously and when needed propose and facilitate project recovery plans.Inherent self-sufficiency, flexibility, and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results. Personal Attributes: Persuasive, confident with excellent communication skillsStrong communication, written, and formal presentation/public speaking ability.Passionate and empathetic towards the customer experienceSelf-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.Diligent/detail oriented, very organizedSelf-motivated with strong communication skills and proven experience working with international and geographically dispersed teams.Good inter-personal skills to work well with clients and other team members.Be flexible and adaptable to changes and processes.Be willing to learn the Product and able to help the client setup and configure the program using Product self-service features. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact.