Jobs at Glean
186,149 open positions
Software Engineer, Backend
Company: Glean
Location: Peninsula
Posted Mar 21, 2024
Glean is a company founded by former Google and Facebook engineers, aiming to revolutionize work with AI assistants. They're building a comprehensive knowledge system for enterprises, integrating AI and knowledge. Glean is currently seeking experienced Backend/Infrastructure engineers to develop a scalable, secure, and performant system for enterprise knowledge accessibility. The role involves working on various aspects of cloud-native application stack development, including distributed systems, security, and monitoring.
Enterprise Customer Success Manager
Company: Glean
Location: Peninsula
Posted Mar 15, 2024
<p><strong>About Glean<strong><p> <p>Were on a mission to make knowledge work faster and more humane We believe that AI will fundamentally transform how people work In the future everyone will work in tandem with expert AI assistants who find knowledge create and synthesize information and execute work These assistants will free people up to focus on the higherlevel creative aspects of their work<p> <p>Were building a system of intelligence for every company in the world On the surface you can think of it as Google + ChatGPT for the enterprise Under the hood our platform is the connective tissue between AI and knowledge It brings all of a companys knowledge together understands it at a deep level provides industryleading search relevance over it and connects it to generative AI agents and applications<p> <p>Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI Were a diverse team of curious and creative people who want to help each other get big things doneso we can help other teams do the same <p> <p>Were backed by some of the Valleys leading venture capitalistsincluding Sequoia Kleiner Perkins Lightspeed and General Catalystand have assembled a worldclass team with senior leadership experience at Google Slack Facebook Dropbox Rubrik Uber Intercom Pinterest Palantir and others<p> <p><br ><p><p><strong>What you will do and achieve<strong><p> <p><br ><p><p>Relationship Management<p> <ul><li>Serve as the primary point of contact and trusted advisor for a select book of customers at Glean build solid relationships and understand their business issues to be solved by Glean<li> <li>Conduct regular checkins with customer stakeholders to address questions or issues and understand their strategic objectives<li> <li>Act as the voice of the customer to our internal stakeholders including flagging and managing risks advocating for their needs and ensuring alignment on objectives<li> <ul><p><br ><p><p>Onboarding and Adoption<p> <ul><li>Lead the onboarding process for new Enterprise customers ensure a smooth handoff from Sales and fast time to first value<li> <li>Leverage templates to create a consistent customer journey iterate on templates as you learn from each customer experience helping the entire team mature<li> <li>Represent customer questions and feedback during this phase to our internal partners<li> <li>Provide training and cover all adoption levers with all customers coaching each customer on how to leverage Gleans suite of products best<li> <ul><p><br ><p><p>Account Growth and Expansion<p> <ul><li>Comfortably do discovery into your customers needs uncovering upsell opportunities within your account book and flagging when there is risk<li> <li>Develop account expansion strategies in partnership with Sales peers to drive revenue growth and customer lifetime value<li> <li>Represent customer feedback to RampD teams advocate for feature requests as needed<li> <ul><p><br ><p><p>Performance Tracking<p> <ul><li>Own and report on your key performance indicators such as Retention Healthscore Active Users Multithreading EBRs and more<li> <li>Track progress against customers goals and objectives ensure that were matching all adoption levers to their priorities and report progress to Glean internal stakeholders<li> <li>Identify trends patterns and areas for improvement based on your customer feedback<li> <ul><p><br ><p> <p><strong>Minimum REQUIRED Knowledge Skills and Abilities<strong><p> <ul><li>3 7 years in a similar role within an international B2B SaaS company<li> <li>Proven experience in Enterprise Customer Success including track record of attaining targets<li> <li>Proficiency with tooling such as CRM software Slack Zendesk Metabase Glean<li> <li>Excellent communication skills both written and verbal with the ability to effectively interact with customers and internal stakeholders<li> <li>Familiarity with Value Selling and ability to do deep discovery with customers <li> <li>Demonstrated project management experience including planning execution and stakeholder management<li> <li>Detailoriented mindset with a focus on continuous improvement and operational excellence<li> <li>Live into our company values Make it Better Make it Together Make it Customer Driven<li> <li>Ability to travel periodically and be in the office regularly<li> <ul><p><br ><p><p><strong>Benefits<strong><p> <ul><li>Competitive compensation<li> <li>Healthcare<li> <li>Flexible work environment and timeoff policy<li> <li>401k<li> <li>Transparent culture<li> <li>Learning and development opportunities<li> <li>Company events<li> <li>Free meals<li> <ul><p><br ><p><p>For California based applicants <p> <p>The standard base salary range for this position is $110000 $170000 annually <em>Compensation offered will be determined by factors such as location level jobrelated knowledge skills and experience Certain roles may be eligible for variable compensation equity and benefits<em><p> <p>We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization Were committed to an inclusive and diverse company We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race<p>
Head of Human Resources
Company: Glean
Location: Peninsula
Posted Mar 21, 2024
Glean is a startup founded by former Google and Facebook engineers, aiming to revolutionize work with AI assistants. They're seeking a seasoned Head of HR to support their rapid growth and maintain a positive work culture. The role involves HR strategy, performance management, employee development, compensation, employee relations, and compliance.
Enterprise Customer Success Manager
Company: Glean
Location: New York City, NY
Posted Mar 15, 2024
<div> <div> <p><strong>About Glean<strong><p> <div> <p>Were on a mission to make knowledge work faster and more humane We believe that AI will fundamentally transform how people work In the future everyone will work in tandem with expert AI assistants who find knowledge create and synthesize information and execute work These assistants will free people up to focus on the higherlevel creative aspects of their work<p> <p>Were building a system of intelligence for every company in the world On the surface you can think of it as Google + ChatGPT for the enterprise Under the hood our platform is the connective tissue between AI and knowledge It brings all of a companys knowledge together understands it at a deep level provides industryleading search relevance over it and connects it to generative AI agents and applications<br ><p><p>Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI Were a diverse team of curious and creative people who want to help each other get big things doneso we can help other teams do the same <p> <p>Were backed by some of the Valleys leading venture capitalistsincluding Sequoia Kleiner Perkins Lightspeed and General Catalystand have assembled a worldclass team with senior leadership experience at Google Slack Facebook Dropbox Rubrik Uber Intercom Pinterest Palantir and others<p><div> <p> <p> <div> <div> <p><strong>What you will do and achieve<strong><p> <p><br ><p><p>Relationship Management<p> <ul><li>Serve as the primary point of contact and trusted advisor for a select book of customers at Glean build solid relationships and understand their business issues to be solved by Glean<li> <li>Conduct regular checkins with customer stakeholders to address questions or issues and understand their strategic objectives<li> <li>Act as the voice of the customer to our internal stakeholders including flagging and managing risks advocating for their needs and ensuring alignment on objectives<li> <ul><p><br ><p><p>Onboarding and Adoption<p> <ul><li>Lead the onboarding process for new Enterprise customers ensure a smooth handoff from Sales and fast time to first value<li> <li>Leverage templates to create a consistent customer journey iterate on templates as you learn from each customer experience helping the entire team mature<li> <li>Represent customer questions and feedback during this phase to our internal partners<li> <li>Provide training and cover all adoption levers with all customers coaching each customer on how to leverage Gleans suite of products best<li> <ul><p><br ><p><p>Account Growth and Expansion<p> <ul><li>Comfortably do discovery into your customers needs uncovering upsell opportunities within your account book and flagging when there is risk<li> <li>Develop account expansion strategies in partnership with Sales peers to drive revenue growth and customer lifetime value<li> <li>Represent customer feedback to RampD teams advocate for feature requests as needed<li> <ul><p><br ><p><p>Performance Tracking<p> <ul><li>Own and report on your key performance indicators such as Retention Healthscore Active Users Multithreading EBRs and more<li> <li>Track progress against customers goals and objectives ensure that were matching all adoption levers to their priorities and report progress to Glean internal stakeholders<li> <li>Identify trends patterns and areas for improvement based on your customer feedback<li> <ul><p><br ><p><p><strong>Minimum REQUIRED Knowledge Skills and Abilities<strong><p> <ul><li>3 7 years in a similar role within an international B2B SaaS company<li> <li>Proven experience in Enterprise Customer Success including track record of attaining targets<li> <li>Proficiency with tooling such as CRM software Slack Zendesk Metabase Glean<li> <li>Excellent communication skills both written and verbal with the ability to effectively interact with customers and internal stakeholders<li> <li>Familiarity with Value Selling and ability to do deep discovery with customers <li> <li>Demonstrated project management experience including planning execution and stakeholder management<li> <li>Detailoriented mindset with a focus on continuous improvement and operational excellence<li> <li>Live into our company values Make it Better Make it Together Make it Customer Driven<li> <li>Ability to travel periodically and be in the office regularly<li> <ul><div> <div> <div> <p><strong>Benefits<strong><p> <ul><li>Competitive compensation<li> <li>Healthcare<li> <li>Flexible work environment and timeoff policy<li> <li>401k<li> <li>Transparent culture<li> <li>Learning and development opportunities<li> <li>Company events<li> <li>Free meals<li> <ul><p><br ><p><p><span>The standard OTE range for this position is $110000 $170000 annually <span><em><span>Compensation offered will be determined by factors such as location level jobrelated knowledge skills and experience Certain roles may be eligible for variable compensation equity and benefits<span><em><p> <p>We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization Were committed to an inclusive and diverse company We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race<p> <div>
Majors Customer Success Manager
Company: Glean
Location: Peninsula
Posted Mar 19, 2024
Glean is a company aiming to revolutionize work with AI assistants. They are building a comprehensive system of intelligence for businesses, integrating AI and knowledge. The company, founded by ex-Google and Facebook engineers, is backed by leading VCs and has a diverse team. The role of a Majors CSM involves guiding large customers, managing relationships, onboarding, driving account growth, tracking performance, and requiring extensive experience in B2B SaaS. The company offers competitive compensation, benefits, and a commitment to diversity and inclusion.
Sales Development Manager
Company: Glean
Location: Peninsula
Posted Mar 17, 2024
Glean is a company aiming to revolutionize work with AI assistants. They're building a comprehensive system of intelligence for businesses, combining deep knowledge understanding, search relevance, and generative AI agents. Founded by ex-Google and Facebook engineers, Glean is backed by top VCs and has a diverse team. They're seeking a data-driven BDR Leader to build and scale a high-performing team, focusing on pipeline generation, team coaching, and strategic growth. The role requires 4+ years of sales experience, proven track record, and proficiency in sales tools. Benefits include competitive compensation, healthcare, flexible work, and learning opportunities.
Product Manager, Growth
Company: Glean
Location: Peninsula
Posted Apr 11, 2024
<div> <div> <p><strong>About Glean<strong><p> <div> <p>Were on a mission to make knowledge work faster and more humane We believe that AI will fundamentally transform how people work In the future everyone will work in tandem with expert AI assistants who find knowledge create and synthesize information and execute work These assistants will free people up to focus on the higherlevel creative aspects of their work<p> <p>Were building a system of intelligence for every company in the world On the surface you can think of it as Google + ChatGPT for the enterprise Under the hood our platform is the connective tissue between AI and knowledge It brings all of a companys knowledge together understands it at a deep level provides industryleading search relevance over it and connects it to generative AI agents and applications<br ><p><p>Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI Were a diverse team of curious and creative people who want to help each other get big things doneso we can help other teams do the same <p> <p>Were backed by some of the Valleys leading venture capitalistsincluding Sequoia Kleiner Perkins Lightspeed and General Catalystand have assembled a worldclass team with senior leadership experience at Google Slack Facebook Dropbox Rubrik Uber Intercom Pinterest Palantir and others<p><div> <p> <p> <div> <p><strong>Role<strong><p> <div> <p>As a Product Manager youll help solve a ubiquitous problem that all knowledge workers in the world struggle with on a daily basis Youll deliver bestinclass products for finding curating sharing discovering and managing knowledge Weve only taken the first step towards our longterm vision of an intelligent work assistant and we need great product leaders to take us the rest of the way<p> <p>Were currently a very lean product team so youll have an outsized role in shaping both the product roadmap and the product team itself Youll collaborate closely with our stellar Design Engineering Sales Marketing and Success partners to understand our customers and build categorydefining tools Youll wear many hats and gain both breadth and depth of experience<p> <p>As Gleans Growth PM you will own a sweeping charter of accelerating Glean adoption expansion and usage intensity across all the product surfaces and customer lifecycle You will understand how enterprises onboard to Glean and make it frictionless selfserve and faster You will work backwards from enduser needs map them to the right technical solutions and evaluate impact with the ultimate objective of helping every enduser realize Gleans product magic as fast as possible You will develop strategies and own product execution to grow Gleans user base within our customers and figure out ways to drive usage intensity convertings MAUs into WAUs and WAUs into DAUs In addition to running growth horizontally at Glean youll directly own a substantial portfolio of product surfaces and features such as Knowledge Management Work Hub Answers Collections and Go Links<p> <p><strong>What you will do and achieve<strong><p> <ul><li>Spending a lot of time with our customers to deeply understand their knowledge needs<li> <li>Developing key parts of our product roadmap marrying customers needs with our product vision<li> <li>Empowering your team by giving context setting direction and building alignment<li> <li>Driving customerfocused decisions clear prioritization and efficient execution<li> <li>Coordinating crossfunctionally with with leadership gotomarket teams and other key stakeholders across the company<li> <li>Building processes that will scale as our team and company go through rapid growth<li> <ul><div> <div> <div><b>Who you are<b> <ul><li>You have 4+ years of experience as a Product Manager with a track record of ownership across core product product growth activation selfserve or onboarding Experience working at an enterprise B2B SaaS company is a major plus<li> <li>You have a strong technical background and excel at analytical thinking<li> <li>You are an excellent written and verbal communicator<li> <li>You have a proven track record of taking ownership taking initiative and delivering results<li> <li>You collaborate effectively with crossfunctional partners<li> <li>You have a learning and growth mindset<li> <li>You are missionfirst and understand that your success is measured by your product and teams success<li> <ul><div> <div> <p><strong>Benefits<strong><p> <ul><li datastringifyindent=0 datastringifyborder=0>Competitive compensation<li> <li datastringifyindent=0 datastringifyborder=0>Medical Vision and Dental coverage<li> <li datastringifyindent=0 datastringifyborder=0>Flexible work environment and timeoff policy<li> <li datastringifyindent=0 datastringifyborder=0>401k<li> <li datastringifyindent=0 datastringifyborder=0>Company events<li> <li datastringifyindent=0 datastringifyborder=0>A home office improvement stipend when you first join<li> <li datastringifyindent=0 datastringifyborder=0>Annual education stipend<li> <li datastringifyindent=0 datastringifyborder=0>Wellness stipend<li> <li datastringifyindent=0 datastringifyborder=0>Healthy lunches and dinners provided daily<li> <ul><p><span>For California based applicants <span><p> <p><span>The standard base salary range for this position is $140000 $240000 annually <span><em><span>Compensation offered will be determined by factors such as location level jobrelated knowledge skills and experience Certain roles may be eligible for variable compensation equity and benefits<span><em><p> <p>We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization Were committed to an inclusive and diverse company We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race<p> <div>
Enterprise Customer Success Manager
Company: Glean
Location: Remote
Posted Mar 22, 2024
Glean is a company aiming to revolutionize work with AI assistants. They're building a comprehensive intelligence system for businesses, integrating AI and knowledge. Their team comprises experienced engineers from Google, Facebook, and other tech giants. They're backed by prominent VCs and committed to diversity and inclusion. The role involves customer relationship management, onboarding, account growth, performance tracking, and more. The ideal candidate should have 3-7 years of B2B SaaS experience, proven success in customer success, and proficiency in relevant tools.
Partner Manager
Company: Glean
Location: Remote
Posted Mar 21, 2024
Glean, a company founded by former Google and Facebook engineers, is seeking a strategic and structured thinker with 6+ years of industry experience in partnerships/alliances, primarily in a sales capacity. The role involves developing and managing GTM execution with EMEA partners, collaborating on go-to-market strategies, cross-functional collaboration, customer success, performance monitoring, market analysis, and partner support and enablement. The ideal candidate should be resourceful, creative, a collaborative relationship builder, and knowledgeable about the enterprise SaaS sales motion. The role requires up to 15% domestic and international travel and a Bachelor's degree, with an MBA preferred. The candidate will be measured on quota targets and MBOs such as partnerships launched/managed, pipeline generated, and successful completion of operational and strategic initiatives.
Principal Product Marketing Manager
Company: Glean
Location: Peninsula
Posted Mar 19, 2024
Glean is a company aiming to revolutionize work with AI assistants. They are building a comprehensive intelligence system for businesses, combining deep knowledge understanding, search relevance, and generative AI agents. Founded by ex-Google and Facebook engineers, Glean is backed by top VCs and has a diverse team. They are seeking a strategic B2B SaaS product marketer with 10+ years of experience, excellent communication skills, and a passion for their mission. The role involves researching customer needs, creating differentiated positioning, and driving customer engagement. Benefits include competitive compensation, healthcare, flexible work, 401k, unlimited PTO, and more.
Enterprise Customer Success Manager
Company: Glean
Location: New York City, NY
Posted Apr 12, 2024
<div> <div> <p><strong>About Glean<strong><p> <div> <p>Were on a mission to make knowledge work faster and more humane We believe that AI will fundamentally transform how people work In the future everyone will work in tandem with expert AI assistants who find knowledge create and synthesize information and execute work These assistants will free people up to focus on the higherlevel creative aspects of their work<p> <p>Were building a system of intelligence for every company in the world On the surface you can think of it as Google + ChatGPT for the enterprise Under the hood our platform is the connective tissue between AI and knowledge It brings all of a companys knowledge together understands it at a deep level provides industryleading search relevance over it and connects it to generative AI agents and applications<br ><p><p>Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI Were a diverse team of curious and creative people who want to help each other get big things doneso we can help other teams do the same <p> <p>Were backed by some of the Valleys leading venture capitalistsincluding Sequoia Kleiner Perkins Lightspeed and General Catalystand have assembled a worldclass team with senior leadership experience at Google Slack Facebook Dropbox Rubrik Uber Intercom Pinterest Palantir and others<p><div> <p> <p> <div> <div> <p><strong>What you will do and achieve<strong><p> <p><br ><p><p>Relationship Management<p> <ul><li>Serve as the primary point of contact and trusted advisor for a select book of customers at Glean build solid relationships and understand their business issues to be solved by Glean<li> <li>Conduct regular checkins with customer stakeholders to address questions or issues and understand their strategic objectives<li> <li>Act as the voice of the customer to our internal stakeholders including flagging and managing risks advocating for their needs and ensuring alignment on objectives<li> <ul><p><br ><p><p>Onboarding and Adoption<p> <ul><li>Lead the onboarding process for new Enterprise customers ensure a smooth handoff from Sales and fast time to first value<li> <li>Leverage templates to create a consistent customer journey iterate on templates as you learn from each customer experience helping the entire team mature<li> <li>Represent customer questions and feedback during this phase to our internal partners<li> <li>Provide training and cover all adoption levers with all customers coaching each customer on how to leverage Gleans suite of products best<li> <ul><p><br ><p><p>Account Growth and Expansion<p> <ul><li>Comfortably do discovery into your customers needs uncovering upsell opportunities within your account book and flagging when there is risk<li> <li>Develop account expansion strategies in partnership with Sales peers to drive revenue growth and customer lifetime value<li> <li>Represent customer feedback to RampD teams advocate for feature requests as needed<li> <ul><p><br ><p><p>Performance Tracking<p> <ul><li>Own and report on your key performance indicators such as Retention Healthscore Active Users Multithreading EBRs and more<li> <li>Track progress against customers goals and objectives ensure that were matching all adoption levers to their priorities and report progress to Glean internal stakeholders<li> <li>Identify trends patterns and areas for improvement based on your customer feedback<li> <ul><p><br ><p><p><strong>Minimum REQUIRED Knowledge Skills and Abilities<strong><p> <ul><li>3 7 years in a similar role within an international B2B SaaS company<li> <li>Proven experience in Enterprise Customer Success including track record of attaining targets<li> <li>Proficiency with tooling such as CRM software Slack Zendesk Metabase Glean<li> <li>Excellent communication skills both written and verbal with the ability to effectively interact with customers and internal stakeholders<li> <li>Familiarity with Value Selling and ability to do deep discovery with customers <li> <li>Demonstrated project management experience including planning execution and stakeholder management<li> <li>Detailoriented mindset with a focus on continuous improvement and operational excellence<li> <li>Live into our company values Make it Better Make it Together Make it Customer Driven<li> <li>Ability to travel periodically and be in the office regularly<li> <ul><div> <div> <div> <p><strong datastringifytype=bold>Benefits<strong><p> <ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0>Competitive compensation<li> <li datastringifyindent=0 datastringifyborder=0>Medical Vision and Dental coverage<li> <li datastringifyindent=0 datastringifyborder=0>Flexible work environment and timeoff policy<li> <li datastringifyindent=0 datastringifyborder=0>401k<li> <li datastringifyindent=0 datastringifyborder=0>Company events<li> <li datastringifyindent=0 datastringifyborder=0>A home office improvement stipend when you first join<li> <li datastringifyindent=0 datastringifyborder=0>Annual education stipend<li> <li datastringifyindent=0 datastringifyborder=0>Wellness stipend<li> <li datastringifyindent=0 datastringifyborder=0>Healthy lunches and dinners provided daily<li> <ul><p><span>The standard OTE range for this position is $110000 $170000 annually <span><em><span>Compensation offered will be determined by factors such as location level jobrelated knowledge skills and experience Certain roles may be eligible for variable compensation equity and benefits<span><em><p> <p>We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization Were committed to an inclusive and diverse company We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race<p> <div>
Product Manager, Glean for Engineering
Company: Glean
Location: Peninsula
Posted Apr 11, 2024
Glean is a company that aims to make knowledge work faster and more humane by building a system of intelligence for every company in the world. They are looking for a Product Manager to help solve the problem of finding, curating, sharing, discovering, and managing knowledge. The company offers competitive compensation, flexible work environment, and various benefits.