Jobs at Gogo Business Aviation
1,174,855 open positions
Sales Lead, eCommerce
Company: CORRIDOR Aviation Service Software / Continuum Applied Technology
Location: Other US Location
Posted Sep 16, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [email protected]. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. As an SDR you are responsible for prospecting including cold outreach, following up, and converting leads into new customers. Job Summary: In this role, you generate new sales opportunities and add qualified leads to the sales funnel, as well as closing sales opportunities. CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. The new and used parts locator service developed by ILS has helped numerous customers in the aviation, marine, and defense sectors find the parts they need, streamline procurement, sell their parts inventory, improve their MRO services, and automate their supply chain operations. You will also be responsible for keeping up to date with new commerce trends and developing an understanding of our product offerings to help our customers grow Responsibilities:• Drive sales revenue through new client acquisition• Actively manage the sales process, including positioning, presenting, demoing value, and closing sales• Act as a commerce subject matter expert when talking to prospects• Build and manage a book of business through outbound prospecting as well as inbound opportunities• Be organized - effectively manage an account set, keep detailed and accurate notes of all sales-related activities• Work cross-functionally with other teams• Achieve your sales targets and performance metrics Requirements: Sales experience in a closing role, in a fast-paced environment with a focus on consultative solutions selling for a SaaS or eCommerce companyYou are a commerce subject-matter expert and have an understanding of unique business needsYou have a demonstrated ability to drive sales with all stakeholders and have achieved success within a fastpaced, high growth sales environmentYou are customer-focused and do the right things the right way every timeDriven - You are a results-driven with a growth mindsetAnalytical - You are able to provide consistent, accurate sales forecastsSolution-Oriented - You have the ability to identify and creatively solve complex problems to keep a sale on trackThrive on change!
Associate Client Success Manager
Company: Christopherson Business Travel
Location: Salt Lake City, UT
Posted Sep 21, 2023
Passion for technology, innovation, and continuous learning. Strong organizational and time management skills, with the ability to handle multiple client relationships and priorities simultaneously. Benefits Medical and prescription drug coverage Health savings account (HSA) with company contribution Dental coverage Voluntary vision coverage Flexible spending account (FSA) 401 (k) retirement savings plan PTO and Holidays The salary range for this role may vary as determined by several factors that may include but are not limited to interdepartmental equity, candidate experience, skills, education and training, location, licenses, and certifications or needs of the organization. Strong problem-solving and troubleshooting abilities, with the capacity to navigate technical issues and coordinate internal resources for resolution. Requirements Associate's degree in a business, marketing, communications or a related discipline or equivalent work experience. Excellent interpersonal skills and the ability to build and maintain strong relationships with clients, understanding their needs and proactively addressing their challenges. Strong technical knowledge with the ability to effectively communicate technical concepts to non-technical users. A bachelor's degree is a plus. Analytical mindset and the ability to leverage data to drive insights and make data-driven recommendations. Collaborate with the product development and engineering teams to relay client feedback, share insights, and influence product roadmap decisions.
AVIATION Technical Support Representative, Tier II - Swing shift
Company: Gogo Business Aviation
Location: Greater Denver Area
Posted Sep 15, 2023
We are committed to the concept of Equal Employment opportunity.Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. Right to Work Statement (English and Spanish). Gogo participates in E-Verify (English and Spanish). We offer an immediate vesting 401k plan, paid time off and volunteer time off. Ability to travel domestically and internationally, under 10% This is a safety-sensitive role subject to random drug testing Required Experience, Skills, and Talents Strong problem-solving and analytical skillsSuperb customer service skills Self-motivated; ability to work independently with minimal supervision for extended periodsExcellent written and verbal communication skills; organizational and time management skills Proficiency in developing and executing troubleshooting action plansSkilled in prioritizing multiple time-critical customer cases while maintaining a pleasant and professional demeanor Demonstrated experience in writing work instructionsAdvanced level skills using Microsoft Office computer applications; Word, Excel, PowerPoint, and Outlook Preferred Experience, Skills, and Talents Experience with Salesforce AA Airframe and Powerplant certification (A&P)Apply to this specific role by September 27, 2023, and we will offer you a one-time sign-on bonus of $5,000 to join this exciting and dynamic team! Equal Pay Disclosure(s)Colorado Equal Pay Statement: Disclosure required by sb19-085 (8-5-20) of the minimum salary compensation for this role to be located in the state of Colorado.Base Pay:35.20 - 44.00 USD HourlyTarget Annual Short-Term Incentive:Bonus Plan at 5% (% of Annualized Base Pay)Eligible for Incentive Stock Program:YesBenefits:Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. Employees have the option to participate in an Employee Stock Purchase Plan. The EEO is the law and is available here. Come help us build the inflight wireless industry's most cutting-edge software technology from the ground up.How will you make a difference?Assist with complex technical questions for OEMs, dealers, and customers in support of all Gogo Business Aviation products and servicesSupport end-users of Gogo Business Aviation systems on issues relating to proper use/operation, the functionality of services, and network performance or coverage Collaborate with Field Service Engineers for escalation and support Troubleshoot technical issues to achieve resolution in a timely and efficient manner Initiate root cause investigations to provide insight into cross-functional groups Deliver against customer experience and quality targets Aid the Technical Publications team in the review or preparation of technical documentation such as user's manuals, installation manuals, and other technical support materials Promote the company's Quality Management System by following defined processes and procedures, provide input and assistance on Continual Improvement process updates, and, where appropriate, work on resolutions to Corrective Actions Adherence to case management standards to ensure proper data collection and traceability Participate in Objective and Key Result initiatives in support of Gogo's strategy and vision Stay informed of regulatory and industry changes Qualifications Associate degree or equivalent combination of technical training and work experience in avionics, or product support of electronic equipment and/or aircraft.5+ years of aircraft system installation and troubleshooting experience 5+ years of experience with product support in telecommunications, satcom, aviation, and/or internet service Availability Wednesday - Saturday 3:00pm - 2:00am; Shift bids are open bi-annually. Gogo Business Aviation is a place that values our employees' time both in and out of the office.
Technical Publications Engineer
Company: Constant Aviation
Location: Cleveland, OH
Posted Sep 18, 2023
Highly Desired Qualifications: Exposure to aircraft modifications (AMT, repairman, A&P, etc), FAA and aircraft OEM standard practices, and FAA certificationExperience and skill with authoring and publishing software tools such as Adobe Acrobat, and Adobe FrameMaker. Experience with 3-D data is desired.Thorough knowledge of aircraft/hand tools, test equipment, parts nomenclature, maintenance procedures, and aircraft equipment (obtained through experience, research, or training) is required.General knowledge of applicable regulatory requirements (14 CFR Part 21, 23, 25, 145).Ability to work in and around the aircraft and tight spaces (avionics bays, etc).Travel on occasion.Ability to work independently with little supervision.Advanced skill in Microsoft Office Suite.Advanced typing skills are required.Experienced in electrical design CAD package(s). Prior knowledge and experience with aircraft installations, modifications and the fabrication of wiring and electrical components, fixtures, and associated equipment in accordance with blueprints, worksheets, and engineering drawings.Extensive knowledge of aircraft system methodology gained through practical experience is required.Strong technical writing and communication skills are required.Ability to read and interpret engineering data is required. Competence with graphics tools such as Adobe Illustrator and Adobe Photoshop desired.NCATT certification Qualifications The position of Technical Publications Engineer must have these qualifications: Bachelor's Degree in and engineering or technical field or equivalent combination of education and experience sufficient to successfully perform the primary responsibilities in authoring of technical publications documents.3+ years of technical writing or technical publications experience, to include using industry standards to develop/revise technical documents in word processing applications. Job Details Job Location Corporate - Cleveland, OH Description This position will work 5 days / week at our Cleveland, Ohio or Sanford, Florida location Directly responsible (either individually or with other team members) for the development of aircraft engineering technical publications, not limited to Instructions for Continued Airworthiness (ICA), Electrical Load Analysis (ELA), Aircraft Flight Manual Supplements (AFMS), Weight and Balance document (W&B), and others.With minimal supervision, use aircraft technical data to develop technical content that provides the information necessary for efficient return to service of the aircraft.Conduct reviews, analysis, and modification of technical documents to gain a thorough understanding of complex aircraft system operation.Support the complete workflow process to ensure successful development and revision of technical publications.Comply with established quality processes to ensure accuracy, ease of use, and timely delivery of technical publications content.Assist with maintaining the online technical publications customer portal.
Gogo Summer 2024 Intern: Customer Experience
Company: Gogo Business Aviation
Location: Greater Denver Area
Posted Sep 13, 2023
Gogo is offering a paid summer internship for 2024 in the Customer Experience team. The intern will assist in delivering high-quality customer experiences through feedback, research, reporting, and analysis. The role involves administering CX systems, coordinating projects, and aiding in the Customer Success program. The intern will also have the opportunity to learn cutting-edge CX methodology, project management, and research methods. Preferred qualifications include a degree in Marketing, Business, Statistics, or a related field, strong computer skills, excellent organization skills, and effective communication skills. The internship requires a 40-hour weekly commitment in Gogo's Broomfield, CO office.
Senior Software Engineer (Back-End)
Company: Christopherson Business Travel
Location: Salt Lake City, UT
Posted Sep 19, 2023
Knowledge of web application frameworks (e.g., Spring, Flask). Experience with cloud platforms (e.g., Azure, AWS Google Cloud) is a plus. Proficiency in one or more back-end programming languages (e.g., Java, Kotlin, Python). Strong communication and collaboration skills. Benefits Medical and prescription drug coverage Health savings account (HSA) with company contribution Dental coverage Voluntary vision coverage Flexible spending account (FSA) 401 (k) retirement savings plan PTO and Holidays The salary range for this role may vary as determined by several factors that may include but are not limited to interdepartmental equity, candidate experience, skills, education and training, location, licenses, and certifications or needs of the organization. Requirements Bachelor's degree in Computer Science, Software Engineering, or a related field (Master's degree preferred). Create and maintain technical documentation for back-end systems, APIs, and processes. Familiarity with RESTful and GraphQL APIs. Work closely with front-end developers, product managers, and other stakeholders to deliver end-to-end solutions. 5 years of professional experience in back-end development.
Senior Software Engineer (Front-End)
Company: Christopherson Business Travel
Location: Salt Lake City, UT
Posted Sep 19, 2023
Experience with front-end build tools (e.g., Webpack, Gulp). Proficiency in HTML, CSS, and JavaScript. Strong experience with modern front-end frameworks and libraries (e.g., React, Angular, Vue.js). Understanding of web performance optimization techniques. Excellent communication and collaboration skills. Benefits Medical and prescription drug coverage Health savings account (HSA) with company contribution Dental coverage Voluntary vision coverage Flexible spending account (FSA) 401 (k) retirement savings plan PTO and Holidays The salary range for this role may vary as determined by several factors that may include but are not limited to interdepartmental equity, candidate experience, skills, education and training, location, licenses, and certifications or needs of the organization. 5 years of professional experience in front-end web development. Knowledge of responsive design and mobile-first development. Requirements Bachelor's degree in Computer Science, Web Development, or a related field (Master's degree preferred). Familiarity with RESTful APIs and AJAX.
Principal Software Engineer
Company: Christopherson Business Travel
Location: Salt Lake City, UT
Posted Sep 19, 2023
Strong knowledge of software architecture, design patterns, and best practices. Knowledge of web application frameworks (e.g., Spring, Flask). Proven experience designing and implementing large-scale, high-performance software systems. Proficiency in one or more back-end programming languages (e.g., Java, Kotlin, Python). Experience with cloud platforms (e.g., Azure, AWS Google Cloud) is a plus. Outstanding communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strong communication and collaboration skills. Excellent problem-solving skills, the ability to lead complex technical initiatives, and a passion for staying up-to-date with industry trends and emerging technologies. Demonstrated mentorship and leadership abilities. Benefits Medical and prescription drug coverage Health savings account (HSA) with company contribution Dental coverage Voluntary vision coverage Flexible spending account (FSA) 401 (k) retirement savings plan PTO and Holidays The salary range for this role may vary as determined by several factors that may include but are not limited to interdepartmental equity, candidate experience, skills, education and training, location, licenses, and certifications or needs of the organization.
Manager, eCommerce Development
Company: CORRIDOR Aviation Service Software / Continuum Applied Technology
Location: Austin, TX
Posted Sep 18, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [email protected]. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. Responsibilities: Manages the development, deployment, and maintenance of e-commerce solutions utilizing Agile methodology.Accountable for the planning, execution, and coordination of all activities with the launch of new eCommerce solutions as well as other development projects.Creates and implements processes and procedures for integrating ecommerce solutions with multiple backend systems, including pricing, inventory, customer administration, shipping, payment, and classifieds.Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures.Requires knowledge of common development languages (HTML, .NET, PHP, Angular, Python, Ajax)Work with Developers and Architects across multiple Business Units to improve performance and reliability of eCommerce solutions.Work with the Product Team to ensure eCommerce sites are developed and delivered according to requirements.Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams Qualifications: Experience managing development teams in an Agile environmentStrong technical knowledgeExperience in building and supporting mission critical n-tier, distributed applicationsPersonal management skills, including ability to multi-task and prioritize based on competing demandsExcellent communication and interpersonal skills to interact with and influence all levels of the business.Exceptional management and people skills, ability to manage personnel activities of staffPassion for quality and continuous improvement of processes and software, well versed with software engineering practices (e.g., Continuous Engineering, Build/Deploy, Unit Testing, Regression Testing, Test & Staging Environments)Minimum 5 years of Software Development management experience requiredWorking knowledge of .NET technologies, JSON/Rest Services, Angular and Oracle/SQL Server.Ideal candidates would have hands on experience with Enterprise Resource Planning (ERP) Tools and/or experience with Oro eCommerce suite of products.Feels comfortable presenting in various situations and levels.Strategic thinker CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. The new and used parts locator service developed by ILS has helped numerous customers in the aviation, marine, and defense sectors find the parts they need, streamline procurement, sell their parts inventory, improve their MRO services, and automate their supply chain operations. CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. CAMP is part of the Hearst Business Media portfolio. CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services.
Technical Publications Engineer
Company: Constant Aviation
Location: Cleveland, OH
Posted Sep 18, 2023
Highly Desired Qualifications: Exposure to aircraft modifications (AMT, repairman, A&P, etc), FAA and aircraft OEM standard practices, and FAA certificationExperience and skill with authoring and publishing software tools such as Adobe Acrobat, and Adobe FrameMaker. Experience with 3-D data is desired.Thorough knowledge of aircraft/hand tools, test equipment, parts nomenclature, maintenance procedures, and aircraft equipment (obtained through experience, research, or training) is required.General knowledge of applicable regulatory requirements (14 CFR Part 21, 23, 25, 145).Ability to work in and around the aircraft and tight spaces (avionics bays, etc).Travel on occasion.Ability to work independently with little supervision.Advanced skill in Microsoft Office Suite.Advanced typing skills are required.Experienced in electrical design CAD package(s). Prior knowledge and experience with aircraft installations, modifications and the fabrication of wiring and electrical components, fixtures, and associated equipment in accordance with blueprints, worksheets, and engineering drawings.Extensive knowledge of aircraft system methodology gained through practical experience is required.Strong technical writing and communication skills are required.Ability to read and interpret engineering data is required. Competence with graphics tools such as Adobe Illustrator and Adobe Photoshop desired.NCATT certification Qualifications The position of Technical Publications Engineer must have these qualifications: Bachelor's Degree in and engineering or technical field or equivalent combination of education and experience sufficient to successfully perform the primary responsibilities in authoring of technical publications documents.3+ years of technical writing or technical publications experience, to include using industry standards to develop/revise technical documents in word processing applications. Job Details Job Location Corporate - Cleveland, OH Remote Type Optional Work from Home Description Directly responsible (either individually or with other team members) for the development of aircraft engineering technical publications, not limited to Instructions for Continued Airworthiness (ICA), Electrical Load Analysis (ELA), Aircraft Flight Manual Supplements (AFMS), Weight and Balance document (W&B), and others.With minimal supervision, use aircraft technical data to develop technical content that provides the information necessary for efficient return to service of the aircraft.Conduct reviews, analysis, and modification of technical documents to gain a thorough understanding of complex aircraft system operation.Support the complete workflow process to ensure successful development and revision of technical publications.Comply with established quality processes to ensure accuracy, ease of use, and timely delivery of technical publications content.Assist with maintaining the online technical publications customer portal.
Product Owner
Company: CORRIDOR Aviation Service Software / Continuum Applied Technology
Location: Other US Location
Posted Sep 19, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [email protected]. SQL Server, Oracle experience is a plus. This position requires an understanding of mathematic science, basic engine operations, trend analysis. Responsibilities: Understand the vision for products and features and evaluate various approaches to implement effective solutionsCollaborate with product managers and other stakeholders to drive product specifications, product design, and overall product directionMeet with customers on site, travel expectation is at least 1 customer visit per quarterTranslate ideas and strategies into tangible product requirements in the form of themes, epics, and user storiesPrioritize development backlog items based on product strategy, business value to the customer, implementation cost, and resource availabilityContinuously groom the development backlog by recurring iterations of user story development and prioritizationSet specific objectives for each sprintAct as the one person in the scrum team who fully understands the vision and business value associated with all user stories, and communicate that knowledge to the team to ensure that implemented solutions achieve intended goalsMake the final acceptance decision on all implemented user stories based on whether the intended business value has been achievedReview and demonstrate product functionality with customers and internal stakeholdersEvaluate and articulate scrum team results, and identify opportunities for further product and feature improvements Requirements: Demonstrated success in managing the responsibilities described aboveBachelor's degree in engineering, computer science, business, or marketing0-5 years of software product related experienceWelcomes solving problems with a positive attitude, teamwork, and innovationAn effective and persuasive communicator (written, verbal, presentation, e-mail, etc. Job Summary: CAMP's Product Owners work daily with a team of product managers, application developers, QA testers, and a Scrum Master to deliver business value through innovative software solutions. ), who is skilled at leading meetings and making presentationsProven ability to work in a collaborative environment - consulting frequently with team members to understand all issues, ideas, and suggestionsExperience with agile and scrum processes and methods is highly desirableExperience writing formal business/functional requirements and user stories, creating mock-ups, etc.Strong customer and user intuitionMust be able to grasp the big picture vision and have the drive to make that vision a realityComfortable working in a fast-paced environment with many moving parts where information, resources, and priorities can change quickly, and where information must be readily digested, and decisions made expeditiouslyMust be a proactive problem solver, innovator and able to handle multiple complex product features and tasksComfortable with managing large set of data. The Product Owner is the primary product specialist for the development scrum team, manages the team's backlog, participates actively in all phases of development, and is a key stakeholder in product related decisions and release planning.
Customer Experience Representative
Company: Farmer's Business Network, Inc. (FBN)
Location: Remote
Posted Sep 20, 2023
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. If you need assistance or an accommodation due to a disability, please fill out this form. Li-AP2 Li-Remote FBN considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We participate in the E-Verify program in certain locations as required by law. Citizenship and Immigration’s E-Verify program.To understand the physical demands of this job, please click this link and refer to Template B The following represents FBN's reasonable estimate of the US national average base salary range for this role based on market data and placement of internal employees: $45,000 - $53,000. This salary range may vary based on geography and the higher cost of labor in some metropolitan areas.Beyond Base Pay, FBN also offers all full-time/permanent employees competitive total compensation packages that include equity compensation, paid holidays plus an additional floating holiday, work flexibility including paid time off and remote work if your role is eligible, parental leave, benefits including but not limited to: medical, dental, vision, wellbeing, short & long term disability, life insurance, 401k, HSA employer contributions, and more. FBN is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. The compensation package is a blend of base pay and incentives. We also offer an attractive benefits package that includes health, vision, and dental insurance.Farmer’s Business Network, Inc. is an equal opportunity employer and participates in U.S. Learn more about the E-Verify program here. FBN is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Customer Experience Representatives promote efficiency, self-service, and an effortless customer experience at every opportunity.This individual will work cross-functionally with the FBN Direct sales team to identify customer needs, monitor customer health, and take offensive action to ensure an optimal customer experience. Our Customer Experience Representatives must have a customer-centric approach to problem solving, comfort speaking directly with farmers and addressing their needs, and an ability to command the FBN Direct offering in the United States.RESPONSIBILITIESFBN Direct order-to-cash transaction supportProvide FBN Direct order processing support to customers and the FBN sales teamSeek record-breaking transaction times at every opportunity with the goal of minimizing customer effortCoordinate and execute order fulfillments and customer delivery communicationsBe the expert and answer questions about order, fulfillment, invoice, and payment issuesExecute order changes including swaps, exchanges, and returnsDevelop local expertise and customer relationships within a primary assignment to a specific territoryMaintain clear, appropriate and germane communications with the customer throughout the transactional process, never allowing the customer to be surprisedThoroughly understand FBN Direct order-to-cash procedures in the US, Canada, and Australia and provide global queue support to ensure every customer gets serviced as soon as possible, no matter where they areMobile-first customer onboardingExecute proactive and effective mobile-first farmer onboarding to the FBN Direct platform ensuring transaction readinessPromote and train customers on self-service proficiency within the FBN platformIntermediate understanding of FBN product offerings, both digital and value-add commercial, leading to cross-sell outcomes Lead unique onboarding experiences for farmers coming into the FBN ecosystem through partnerships or our healthcare offeringStrategic project implementationWork to implement strategic projects associated with FBN Direct customer retentionIdentify creative solutions to customer problems and provide feedback to key leaders, informing our investments in different initiatives and scaling of successesPropose and champion outside-the-box solutions to minimize customer effortCustomer health trackingUtilize custom-built FBN tools to track farmer health across the FBN Direct ecosystem - identifying gaps in our farmer serviceHandle, respond, and resolve customer complaints in an effortless and delightful mannerIdentify and prescribe solutions to serve our farmers based on identified gaps in service - in many cases, addressing those gaps directlyLog all customer interactions, cases, and activities appropriately in our CRM and ERP systemsCollect customer feedback and surveys, and take appropriate actionSolicit customer feedback and survey participation at every opportunityMonitor and track your customer satisfaction, customer effort and net promoter scores, and other metrics on a daily basisProactively identify gaps in customer satisfaction based on customer responses, and resolve these issues internally and directly with customersSynthesize and provide customer feedback directly to our sales, management, and business unit teams Internal collaboration to ensure customer experience Work cross-functionally with business unit owners to devise and implement strategies to ensure service of farmers in the FBN networkPeriodic event support and data analytics product supportHelp drive attendance to and execute at FBN events throughout the year Develop a competency with the FBN data analytics product offering, and be prepared to lead farmer walk-throughs and support within the productSupport farmers with uploading data within the FBN system upon requestQUALIFICATIONSMinimum 1-3 years of relevant customer experience, customer service, or sales experience, with top tier resultsExperience as a power user with CRM or ERP software systemsPassionate about agriculture and farming; a desire to put the farmer first and to go the extra mile to provide the customer with a best-in-class experience A relentless passion for understanding and meeting the needs of the customer/farmerComfortable using and explaining technology products/servicesAnalytical in nature; motivated by using data to draw conclusions and take action to support a cause Proven ability to excel in a self-guided, independent work environmentA true team player able to effectively balance/manage multiple work streams at any given timeA willingness to work in a fast-paced, transparent, ever-changing, and competitive environment where achievement will be directly rewardedCOMPENSATION AND BENEFITSCompensation and title for this position will be adjusted to suit your experience and qualifications. We are backed by top investors, including Fidelity, ADM, Google Ventures, Kleiner Perkins, DBL Partners, T Rowe Price and Temasek. Qualified candidates will strive to be both delightful and accountable in every interaction, both internally and externally.