Jobs at Gong
514,999 open positions
Technical Support Engineer EMEA
Company: Gong
Location: East Bay
Posted May 09, 2024
Gong is seeking a Technical Support Engineer with 2-4 years of experience to provide exceptional support for their largest customers. The role involves mastering Gong products, collaborating with Engineering, creating innovative resources, and influencing product priorities. The ideal candidate should have excellent communication skills, B2B SaaS experience, and technical expertise in Dialer/Telephony/Web Conferencing platforms and Salesforce.
Technical Support Engineer
Company: Gong
Location: San Francisco, CA
Posted May 01, 2024
<p><span>Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency improve decisionmaking and accelerate revenue growth The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture understand and act on all customer interactions in a single integrated platform More than 4000 companies around the world rely on Gong to support their gotomarket strategies and grow revenue efficiently For more information visit wwwgongio<span><p> <p><span>As a Technical Support Engineer youll be at the forefront of the Gong customer experience amp create ravingfans by providing an exceptional amp consultative support experience for our customers Support Engineers are proactive innovative and empowered to solve the customer challenges of today while thinking strategically to delight our customers long term <strong><em>We are seeking someone located near our San Francisco hub<em><strong><span><p> <p><span>RESPONSIBILITIES<span><p> <ul><li><span>Provide an exceptional support experience via email web andor phone for our customers using Gong products and achieve core KPIs<br ><span><li> <li><span>Master Gong products and provide integration expertise for 3rd party solutions including telephony systems web conferencing Salesforce and API usage<br ><span><li> <li><span>Build internal relationships and collaborate closely with Engineering to triage potential bugs build test cases identify workarounds and keep stakeholders informed every step of the way<br ><span><li> <li><span>This is a small team Everyone has an opportunity to represent the Voice of the Customer with Success Sales and Product teams to influence priorities resources roadmaps and deliverables<br ><span><li> <li><span>Create innovative resources to equip and educate customers and peers documentation training processes tools<span><li> <ul><p><b><span>QUALIFICATIONS <span><b><br ><p><ul><li><span>Experienced Technical Support Engineer 24 years of experience interested in going above and beyond for customers to create ravingfans<br ><span><li> <li><span>Excellent communication skills verbal and written and ability to translate complex technical concepts for nontechnical audiences<br ><span><li> <li><span>Previous B2B SaaS or enterprise software experience<br ><span><li> <li><span>Selfstarter with a strong sense of ownership who thrives in a fastpaced highgrowth startup environment<br ><span><li> <li><span>Creative resourceful detailoriented and well organized<br ><span><li> <li><span>Proven track record of demonstrated ability to deep dive and find solutions<br ><span><li> <li><span>Technical experience with DialerTelephonyWeb Conferencing platforms such as Outreach Dialpad Zoom GoToMeeting 8x8 Five9<br ><span><li> <li><span>Technical experience in one or more of the following is preferred Salesforce Sales Cloud 12 years API developer support object oriented programming languages or other scripting languages<span><li> <ul><p><b><span>PERKS amp BENEFITS <span><b><br ><p><ul><li><span>We offer Gongsters a variety of medical dental and vision plans designed to fit you and your familys needs<span><li> <li><span>Wellbeing Fund flexible wellness stipend to support a healthy lifestyle<span><li> <li><span>Mental Health benefits with covered therapy and coaching<span><li> <li><span>401k program to help you invest in your future<span><li> <li><span>Education amp learning stipend for personal growth and development<span><li> <li><span>Flexible vacation time to promote a healthy worklife blend<span><li> <li><span>Paid parental leave to support you and your family<span><li> <li><span>Companywide recharge days each quarter<span><li> <li><span>Work from home stipend to help you succeed in a remote environment<span><li> <ul><p><span><strong>The annual salary hiring range for this position is $73800$98000 USD <strong><span><p> <p><span>Compensation is based on factors unique to each candidate including but not limited to jobrelated skills qualification education experience and location At Gong we have a locationbased compensation structure which means there may be a different range for candidates in other locations The total compensation package for this position in addition to base compensation may include incentive compensation bonus equity and benefits Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets <span><p> <p><span>We are always looking for outstanding Gongsters So if this sounds like something that interests you regardless of compensation please reach out We may have more roles for you to consider and would love to connect<span><p> <p><span><em>Gong is an equalopportunity employer We believe that diversity is integral to our success and do not discriminate based on race color religion age sex sexual orientation gender identity national origin disability military status genetic information or any other basis protected by applicable law<em><span><p> <p><span><em>To review Gongs privacy policy visit httpswwwgongiogongiojobcandidatesprivacynotice for more details<em><span><p> <p><span><em>LIAM1<em><span><p>
Senior General Ledger Accountant
Company: Gong
Location: Chicago, IL
Posted Apr 11, 2024
Gong is seeking a Senior GL Accountant with a proactive attitude and a passion for process improvements. The role involves performing monthly closing activities, recording intercompany transactions, maintaining fixed asset records, collaborating with cross-functional teams, preparing financial statements, supporting audits, and driving process improvements. The ideal candidate should have a BA/BS in accounting, 4+ years of corporate accounting experience, CPA certification, strong communication and interpersonal skills, and proficiency in U.S. GAAP and NetSuite ERP. Gong offers a comprehensive benefits package including medical, dental, vision plans, wellbeing fund, mental health benefits, 401(k) program, education stipend, flexible vacation time, parental leave, recharge days, and work from home stipend. The annual salary range is $106,000 - $125,000 USD.
FP&A Manager
Company: Gong
Location: San Francisco, CA
Posted Apr 04, 2024
Gong is seeking a Manager of FP&A with 7+ years of experience in finance or related fields. The role involves partnering with various departments to drive strategic planning, financial analysis, and forecasting. The candidate will work on long-term growth targets, manage financial analysis on sales and customer success metrics, and lead budgeting and forecasting. The role also includes establishing key metrics, building complex financial models, and supporting headcount planning. The company offers a comprehensive benefits package, including medical, dental, vision plans, wellbeing fund, mental health benefits, 401(k) program, education stipend, flexible vacation time, paid parental leave, and company-wide recharge days. The annual salary range is $###,### - $###,### USD, with compensation based on factors such as skills, qualifications, education, experience, and location.
Senior Product Designer
Company: Gong
Location: Other US Location
Posted May 09, 2024
Gong is seeking a highly motivated Senior Product Designer with 4+ years of experience in designing flows, experiences, and UI for web and mobile products, preferably B2B SaaS. The ideal candidate should be proficient in both rapid and high-fidelity prototyping tools, a creative self-starter, skilled problem solver, and passionate about developing exceptional UX. They should also be familiar with user research methodologies and testing practices, and proficient with Figma and other design tools. The Product Management department at Gong is unique as it empowers employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. Gong encourages employees to express their personality and identity, and follows a hybrid working model that combines working from home, on the go, or at the office.
Senior Technical Account Manager
Company: Gong
Location: Chicago, IL
Posted May 01, 2024
<p><span>Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency improve decisionmaking and accelerate revenue growth The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture understand and act on all customer interactions in a single integrated platform More than 4000 companies around the world rely on Gong to support their gotomarket strategies and grow revenue efficiently For more information visit wwwgongio<span><p> <p><span>As a Senior Technical Account Manager you will play a crucial role in serving as the bridge between our customers CSMs and our product amp engineering teams ensuring smooth integrations technical support and expert consultation to optimize the value of the Gong Platform and Products<em><strong> We are looking for someone based in one of the following cities San Francisco Salt Lake City Chicago or Atlanta<strong><em><span><p> <p><b><span>RESPONSIBILITIES<span><b><br ><p><ul><li><span>As a strategic technical advisor consult with clients on customization options system configurations amp optimization strategies to enhance the performance of our platform <br ><span><li> <li><span>Provide support and recommendations on best practices for implementing and utilizing our platform <br ><span><li> <li><span>Act as the product subject matter expert providing indepth knowledge and guidance to customers on the technical aspects of all our current products Engage Forecast AI partner with Professional Services or Customer Success upon request to provide guidance on customer engagements in order to drive healthy adoption <br ><span><li> <li><span>Serve as a specialist resource amp technical subject matter expert to other internal teams amp beta customers as Gong releases new products amp features<br ><span><li> <li><span>Establish our postsale motion to support the golive of new features amp products primarily focused on how they will impact our existing methodologies<br ><span><li> <li><span>Conduct integration consultations with customers to facilitate seamless integration of 3rd party tools or into their existing systems and processes<br ><span><li> <li><span>Address complex technical setup questions from clients troubleshooting issues and providing solutions to technical challenges<span><li> <ul><p><b><span>QUALIFICATIONS <span><b><br ><p><ul><li><span>47 years of experience in a technical account management or similar role preferably in a technologydrivenSAAS industry<br ><span><li> <li><span>Strong technical aptitude and understanding of software development database management API integrations and other technical concepts<br ><span><li> <li><span>Excellent communication skills with the ability to effectively communicate complex technical information to nontechnical stakeholders<br ><span><li> <li><span>Strong executive presence amp confidence in speaking to CLevel executives <br ><span><li> <li><span>Top tier project management skills ability to take ownership driving progress forward amp escalating blockers as needed <br ><span><li> <li><span>Experience working crossfunctionally with product amp engineering as well as GTM teams Sales Customer Success <br ><span><li> <li><span>Customerfocused mindset with a passion for delivering exceptional technical support and consultation to clients<span><li> <ul><p><b><span>PERKS amp BENEFITS <span><b><br ><p><ul><li><span>We offer Gongsters a variety of medical dental and vision plans designed to fit you and your familys needs<span><li> <li><span>Wellbeing Fund flexible wellness stipend to support a healthy lifestyle<span><li> <li><span>Mental Health benefits with covered therapy and coaching<span><li> <li><span>401k program to help you invest in your future<span><li> <li><span>Education amp learning stipend for personal growth and development<span><li> <li><span>Flexible vacation time to promote a healthy worklife blend<span><li> <li><span>Paid parental leave to support you and your family<span><li> <li><span>Companywide recharge days each quarter<span><li> <li><span>Work from home stipend to help you succeed in a remote environment<span><li> <ul><p><span><strong>The annual salary hiring range for this position is $106350$157000 <strong><span><p> <p><span>Compensation is based on factors unique to each candidate including but not limited to jobrelated skills qualification education experience and location At Gong we have a locationbased compensation structure which means there may be a different range for candidates in other locations The total compensation package for this position in addition to base compensation may include incentive compensation bonus equity and benefits Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets <span><p> <p><span>We are always looking for outstanding Gongsters So if this sounds like something that interests you regardless of compensation please reach out We may have more roles for you to consider and would love to connect<span><p> <p><span><em>Gong is an equalopportunity employer We believe that diversity is integral to our success and do not discriminate based on race color religion age sex sexual orientation gender identity national origin disability military status genetic information or any other basis protected by applicable law<em><span><p> <p><span><em>To review Gongs privacy policy visit httpswwwgongiogongiojobcandidatesprivacynotice for more details<em><span><p> <p><span><em>LIAM1<em><span><p>
Senior Sales Engineer
Company: Gong
Location: New York City, NY
Posted Apr 29, 2024
Gong is seeking a Senior Sales Engineer to join their team. The role involves working closely with Sales and Customer Success, understanding the Gong platform thoroughly, and serving as a trusted advisor to prospects and customers. The ideal candidate should have at least 5 years of customer-facing experience in a sales engineering role, excellent communication skills, and a passion for technology and problem-solving. Gong offers a competitive compensation package, including medical, dental, and vision plans, a wellbeing fund, mental health benefits, a 401(k) program, education stipend, flexible vacation time, paid parental leave, and company-wide recharge days. The annual OTE for this position is $160,000 - $180,000 USD.
Mid-Market Account Executive
Company: Gong
Location: San Francisco, CA
Posted Mar 20, 2024
Gong is a company that helps people and companies reach their full potential by providing a platform that captures and analyzes customer interactions. The company is looking for a Mid-Market Account Executive to join their sales team and is offering a competitive compensation package.
Salesforce Systems Specialist
Company: Gong
Location: Remote
Posted Mar 20, 2024
Gong is looking for an experienced Salesforce Business Systems Specialist to join their agile SFDC team. The job involves building and maintaining relationships with internal stakeholders, designing technical processes and tools, and troubleshooting systems issues. The company offers a variety of benefits, including medical and dental plans, wellbeing fund, and flexible vacation time.
Account Executive - EBU
Company: Gong
Location: New York City, NY
Posted Apr 29, 2024
Gong is seeking an experienced Enterprise Account Executive to join their sales team. The role involves managing prospects from lead to close, landing new business, and articulating Gong's value proposition. The ideal candidate should have 7+ years of relevant sales experience, a track record of overachieving revenue targets, and SaaS/enterprise software experience. Gong offers a competitive compensation package, including a base salary of $210,000 - $300,000 USD, and a range of benefits such as wellbeing stipends, mental health benefits, and flexible vacation time.
Inbound Sales Development Representative
Company: Gong
Location: Chicago, IL
Posted Apr 09, 2024
<p><span>Gong unlocks reality to help people and companies reach their full potential The patented Gong Reality Platform™ empowers companies to take advantage of their most valuable assets customer interactions which the Gong platform automatically captures and analyzes Gong then delivers insights at scale empowering revenue and gotomarket teams to determine the best actions for winning outcomes Thousands of innovative companies like Morningstar Inc Paychex LinkedIn Shopify Slack Sprout Social Twilio and Zillow trust Gong to power their customer reality Gong is an award winning company and was recognized on the Deloitte Technology Fast 500 Forbes Cloud 100 LinkedIn Top Startups and Great Places to Work lists in 2022<span><p> <p><span>As an Inbound Sales Development Representative SDR at Gong you will be responsible for generating and qualifying inbound leads to create new business opportunities You will work closely with the sales team to accelerate the sales cycle and achieve revenue targets The ideal candidate is passionate about sales highly motivated and thrives in a fastpaced environment<span><p> <p><b><span>RESPONSIBILITIES<span><b><br ><p><ul><li><span>Respond promptly and professionally to qualify inbound leads through various phone email and chat channels<span><li> <li><span>Qualify leads based on specific criteria and schedule meetings for Account Executives<span><li> <li><span>Collaborate with crossfunctional partners to develop and refine lead generation strategies<span><li> <li><span>Maintain accurate records of interactions with prospects in the CRM system<span><li> <li><span>Provide feedback to improve lead qualification and sales processes<span><li> <li><span>Meet or exceed assigned daily activity minimums of 80100 activities per day<span><li> <li><span>Become a power user of Gongs platform<span><li> <li><span>Collaborate with team members to share and learn from best practices<span><li> <ul><p><b><span>QUALIFICATIONS <span><b><br ><p><ul><li><span>You are located in the CHISLC area and can be inoffice 3 days a week Mon Tues Thurs<span><li> <li><span>Strong written and verbal communication and interpersonal skills<span><li> <li><span>Ability to multitask and prioritize in a dynamic environment<span><li> <li><span>Resultsoriented with a track record of meeting or exceeding targets<span><li> <li><span>You have a high degree of resilience enabling you to bounce back from setbacks<span><li> <li><span>You possess a player mindset you strive to grow and develop and never back down from a challenge<span><li> <li><span>Your work ethic is unmatched anything you dont know youll make up with hard work<span><li> <li><span>Youre extremely coachable and willing to receive and implement feedback<span><li> <li><span>Familiarity with CRM software eg Salesforce is a plus<span><li> <ul><p><b><span>PERKS amp BENEFITS <span><b><br ><p><ul><li><span>We offer Gongsters a variety of medical dental and vision plans designed to fit you and your familys needs<span><li> <li><span>Wellbeing Fund flexible wellness stipend to support a healthy lifestyle<span><li> <li><span>Mental Health benefits with covered therapy and coaching<span><li> <li><span>401k program to help you invest in your future<span><li> <li><span>Education amp learning stipend for personal growth and development<span><li> <li><span>Flexible vacation time to promote a healthy worklife blend<span><li> <li><span>Paid parental leave to support you and your family<span><li> <li><span>Companywide recharge days each quarter<span><li> <li><span>Work from home stipend to help you succeed in a remote environment<span><li> <ul><p><span><em>Gong is an equalopportunity employer We believe that diversity is integral to our success and do not discriminate based on race color religion age sex sexual orientation gender identity national origin disability military status genetic information or any other basis protected by applicable law<em><span><p> <p><span><em>To review Gongs privacy policy visit httpswwwgongiogongiojobcandidatesprivacynotice for more details<em><span><p> <p>LIRN1<p>
Sales Development Representative
Company: Gong
Location: San Francisco, CA
Posted Apr 08, 2024
Gong, a tech company recognized by Deloitte, Forbes, LinkedIn, and Great Places to Work, offers a Sales Development Representative role in Salt Lake City. The role involves cold calling, emailing, and social outreach to generate interest, scheduling discovery calls, and managing a book of accounts. Gong provides a comprehensive benefits package including medical, dental, vision, wellbeing stipend, mental health benefits, 401(k), education stipend, flexible vacation, parental leave, recharge days, and a work from home stipend. The annual OTE is $90,000 USD, with potential for above-target earnings. Gong is an equal-opportunity employer.