Jobs at GRAIL
34,934 open positions
Senior Analytical Engineer: SQL and DBT #2760
Company: GRAIL
Location: Peninsula
Posted Oct 25, 2023
GRAIL, a healthcare company focused on early cancer detection, is seeking a Senior Analytical Engineer for its Commercial Operations. The role involves designing, building, and maintaining data models in DBT using SQL, collaborating with data analysts and engineers, ensuring data quality, and automating common ad-hoc requests. The ideal candidate should have expert-level SQL skills, experience with DBT or similar tools, and a background in data engineering or analytical engineering. Additional desired skills include Python scripting, Salesforce tools, and experience with AWS, Snowflake, Tableau, and DevOps. The position offers a competitive salary and benefits package.
Equipment Engineer 2 #3304 (First Shift)
Company: GRAIL
Location: Raleigh-Durham, NC
Posted Oct 24, 2023
GRAIL, a healthcare company focused on early cancer detection, is seeking an Equipment Engineer II to provide site-wide support for clinical and non-clinical operations. The role involves managing the asset lifecycle program, including installation, maintenance, and performance of cutting-edge laboratory equipment. The engineer will collaborate with lab staff and multi-functional teams, ensuring reliability and maintainability of equipment, and adhering to regulatory compliance guidelines. The ideal candidate should have 2+ years of related experience, strong problem-solving skills, and knowledge in industrial, electrical, and mechanical systems.
Senior Program Manager #3267
Company: GRAIL
Location: Raleigh-Durham, NC
Posted Oct 19, 2023
GRAIL is a healthcare company focused on detecting cancer early, using next-generation sequencing and computer science to develop a multi-cancer early detection blood test. They are currently looking for a Program Management expert to support their Laboratory Operations function.
Program Manager #2651 (RTP)
Company: GRAIL
Location: Raleigh-Durham, NC
Posted Oct 18, 2023
GRAIL is a healthcare company that aims to detect cancer early and alleviate the global burden of cancer. They are developing a multi-cancer early detection blood test and are seeking a Project Manager to support their teams.
Real World Evidence - Program Lead #3271
Company: GRAIL
Location: Peninsula
Posted Sep 26, 2023
We also offer a long-term incentive plan to align company and colleague success over time.In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. in Office, Project, and other productivity tools is a plus.Previous experience in Clinical Development, Clinical Operations, or Data Management is a plus.Understanding of budgeting and financial planning processes is a plus.The expected, full-time, annual base pay scale for this position is $193,000 - $255,000. Actual base pay will consider skills, experience, and location.Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. Create agenda topics, facilitate project/team meetings, and write/review/distribute meeting minutes.From a big-picture perspective of all cross functional contingencies and external dependencies, track action items and escalate areas of risk, resource constraints, and conflicts that could impact project timelines. Prior small biotech/startup experience is a plus.Independently motivated, excel at driving execution.Ability to work effectively in a fast-paced, dynamic environment.Demonstrated ability to work effectively in a cross functional team setting, including experience building and leading projects, accomplishing goals, etc.Strong collaboration and problem-solving skills; able to establish good working relationships with employees at all levels, resolve conflict and provide feedback, and to devise and implement creative solutions to problems.Honed interpersonal, organizational, written, and verbal communication skills, and the ability to work collaboratively in a team environment; demonstrated ability to speak up appropriately and to raise issues to teams and management.Ability to prioritize and manage multiple projects and stakeholders.Highly organized with attention to detail.Proficiency in project management tools and tracking software.Excellent Google slide, Google doc, collaboration systems and Google office skills (or similar). We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. You will work on projects related to real world evidence generation, and will work closely with Clinical Development, Clinical Operations, Data Management, Software, Billing and Finance teams. GRAIL maintains a drug-free workplace. This will require working with functional heads and study lead to drive alignment on priorities and critical decisions. Integrate scope, budget, and input from internal and external stakeholders into project plan.Foster cross functional collaboration; manage interfaces between functional areas and ensure effective handoff and communication between departments for project milestones; collaborate with all internal stakeholders to align objectives, define critical inputs to program, define cross functional dependencies, develop timelines, document key decisions and action items, and identify risks.Drive definition of software requirements and assumptions, sample kit workflows, and commercial and lab software operations.Lead risk management within project teams, ensuring risks have appropriate mitigation and contingency plans.Support program budget; define project-related budget and resourcing needs with project/study leads and cross functional leads.Facilitate and lead effective project meetings and workshops, manage change, and conflict, and develop resource planning estimates to manage project workload and productivity. This role will ensure that project milestones and deliverables are met, foster collaboration with team leaders, optimize teams’ effectiveness, and facilitate decision-making and communication.The ideal candidate is an authentic, passionate team player, curious innovator, forward thinker, empowered by the idea of shaping their career, and ready to bring their fire to embrace the GRAIL mission - to detect cancer early, when it can be cured.
Operations Engineer 2 #3274 (First Shift)
Company: GRAIL
Location: Raleigh-Durham, NC
Posted Oct 25, 2023
GRAIL, a healthcare company focused on early cancer detection, is seeking an Operations Engineer. The role involves supporting and improving complex laboratory systems, working with vendors for installations and maintenance, and ensuring compliance with regulatory standards. The ideal candidate should have good communication skills, excellent time management, and troubleshooting abilities. Preferred experience includes working in high-throughput clinically regulated environments and maintaining Illumina NGS technology platforms.
Material Handling Coordinator II #3245
Company: GRAIL
Location: Raleigh-Durham, NC
Posted Oct 19, 2023
GRAIL, a healthcare company focused on early cancer detection, is seeking a Material Handler with experience in material management from the biotech, life sciences, or pharma industry. The role involves managing receipt, stocking, and shipment of laboratory supplies and business materials, working closely with Purchasing, Lab, and Finance departments. The ideal candidate should have experience in CAP/CLIA/NYS and/or ISO 13485 environments, IATA training, and familiarity with start-up environments. GRAIL offers a competitive benefits package, including a 401k with company match, flexible time-off, and medical, dental, and vision plans.
Supervisor, Customer Service #3257
Company: GRAIL
Location: Remote
Posted Sep 23, 2023
We also offer a long-term incentive plan to align company and colleague success over time.In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Actual base pay will consider skills, experience, and location.Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. You will ensure that your team will meet their SLAs by monitoring key performance indicators, listening to calls, measuring calls for quality, and providing coaching and feedback to your team members.Preferred work location is Menlo Park, CA. For more information, please visit www.grail.com.The customer service supervisor is responsible for overseeing and managing the daily operations of our customer service team, providing exceptional support to physicians, patients, and internal stakeholders. GRAIL maintains a drug-free workplace. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. You WillSupervise and manage the day-to-day operations of the customer service team, ensuring smooth and efficient functioning.Collaborate closely with other supervisors to meet daily Service Level Agreements (SLAs) across all work streams.Develop and implement a comprehensive scheduling plan to ensure optimal coverage and efficient resource utilization.Conduct daily huddles to update your team on trends and important information, such as expected sample volume and accession issues.Provide ongoing coaching, mentoring, and training to enhance team members' skills, knowledge, and overall performance.Monitor team performance and offer feedback to improve customer satisfaction levels, while also establishing and tracking individual and team Key Performance Indicators (KPIs).Collaborate with the training manager to provide input for continuous training and improvement.Address escalated customer issues promptly and find timely resolutions to maintain a high level of customer satisfaction.Implement quality control procedures, including call monitoring, to consistently meet customer service standards.Actively participate in live calls to offer support and assistance to agents as needed.Cultivate a positive and inclusive work environment that encourages open communication, teamwork, and employee engagement.Participate in the recruitment and hiring process for new customer service team members.Conduct performance evaluations and create action plans to support team members' professional development.Your Background Should Include:At least 5-8 years of experience in a customer service role, with at least 2 years in a supervisory or team lead position.Demonstrated ability to effectively manage and lead a diverse team to achieve performance goals.Excellent verbal and written communication skills, with the ability to engage effectively with both internal and external stakeholders.Strong interpersonal skills and a proven track record of building and maintaining positive working relationships.Proficiency in Google Suite (Docs, Sheets, Slides) and prior experience with CRM systems and customer service software.Strong problem-solving and decision-making abilities, with the capacity to make sound judgments in high-pressure situations.A customer-focused mindset, with a strong commitment to delivering exceptional service.Adaptability and flexibility to thrive in a fast-paced and dynamic work environment.Exceptional organizational skills, keen attention to detail, and the ability to handle multiple tasks and priorities simultaneously.A Bachelor's degree in Business Administration, Communications, or a related field is considered a plus.The expected, full-time, annual base pay scale for this position is $74,000- $92,000. GRAIL, LLC is a wholly-owned subsidiary of Illumina, Inc. (NASDAQ:ILMN). Please contact us to request accommodation.