Jobs at Guidewire Software
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Customer Success Associate
Company: KORE Software
Location: Remote
Posted Apr 17, 2024
<p>KORE Software is the leading intelligence platform in the sports and entertainment market delivering performancedriven software data and consulting services to our clients Were looking for an organised energetic and driven teammate to join our growing team in EMEA as a Customer Success Associate In this fulltime position you will work closely with other members of the Success Team and supporting departments to continue to maintain KOREs marketleading position The Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty by consulting on the best practices within the industry and in utilising the KORE product<br ><p> <p><strong>Location<strong><br ><p> <p>We have a flexible approach but require visits to our central London office with regular travel to visit customers<br ><p> <p><strong>Our Values <strong><br ><p> <p>We operate with transparency We communicate and act with resolute honesty integrity and respect <br ><p> <p>We are accountable We take ownership of the quality of our work and can be counted on to deliver <br ><p> <p>We commit to our customer In all that we do our customer is our priority We are fanatical about serving both our internal and external customers<p> <table><tbody><tr><td width=70> <p>Working across our portfolio of products Fan Business and Partner Intelligence the role will oversee key accounts in EMEA and manage the relationship from the implementation process through to contract renewal<br > Effectively manage project milestones and communicate overall onboarding timelines<br > Leading the daytoday client needs following up on strategic interests with key stakeholders internally and externally<br > Focus on expanding KOREs existing business crossselling additional product offerings amp consulting services that meet clients business requirements<br > Support Success Leadership through contract renewal discussions and extensions<br > Increasing adoption amp product usage while recognising the need to solve uniquely different problems related to specific business objectives for each account<br > Assist in identifying and implementing efficiencies through all aspects of the account management process<br > Liaise with colleagues on Support KPI consulting department amp Product team to manage clientspecific desires through resolution<br > Travel to customer locations for all relevant aspects of the onboarding and training process as and when required<p> <p><strong>Qualifications<strong><p> <p>Bachelors Degree in Business Finance Economics Marketing or other<br >2 + years experience within a relevant business or role<br >Experience of or a keen interest in the business of sport<br >Excellent relationshipbuilding customer service and interpersonal skills<br >Effective multitasker that can operate daytoday with a sense of urgency<br >Highly motivated positive attitude collaborative in nature with a strong desire to grow their career with KORE<br >Selfdirected and able to work independently with integrity<br >Strong organisational skills and attention to detail<br >Good IT skills and proficiency with Microsoft Office 365<p> <td> <tr><tbody><table>
Customer Value Manager
Company: Snow Software
Location: Austin, TX
Posted Apr 16, 2024
<p><b>Job Description<b> <p><p>Manage and develop a designated set of key customers to ensure these customers achieve their desired outcomes and have the best in class experience in partnering with Snow Maximize customer retention and advocacy and drive product adoption and expansion<p> <p>Building and maintaining trusted advisor status with customers<p> <ul><li>The CVM is responsible for developing a deep understanding of each customers business needs goals and challenges and building trust and rapport with key stakeholders within the customer organization <li> <ul><p>Ensuring customers are evangelist for Snow Software<p> <ul><li>The CVM is responsible for ensuring that customers are satisfied with the companys products or services and that their expectations are met and exceeded This involves monitoring customer feedback and resolving any issues or concerns that arise<li> <li>Motivate our Customers to join our Customer Advocacy and Beta programs and proactively arrange bidirectional feedback between Customer and Snow product teams<li> <ul><p>Driving customer realization of outcomes<p> <ul><li>The CVM is responsible for helping customers to use the companys products or services effectively and achieve their desired outcomes This involves providing training and support sharing best practices and helping customers to develop and implement effective strategies<li> <ul><p>Identifying opportunities for growth<p> <ul><li>The CVM is responsible for identifying opportunities to upsell or crosssell additional products or services to customers based on their needs and goals<li> <ul><p>Collaborating with internal teams<p> <ul><li>The CVM is responsible for identifying opportunities to upsell or crosssell additional products or services to customers based on their needs and goals<li> <ul><p>Predictability and risk management<p> <ul><li>Responsible to diagnose program risks and take action to solve or mitigate such risks including watchlist process and customer adoption of Snow best practices where applicable<li> <li>This requires leadership for implementing cross functionally agreed risk mitigation plans that outline tasks timeline and responsibilities to bring the customer back in BAU state to ensure intime renewal<li> <ul><p>Developing and implementing customer outcome plans<p> <ul><li>The CVM is responsible for developing and implementing customer outcome plans that align the customers goals strategies and metrics to move from value identified to value delivered<li> <li>Planning and running effective QBRS with the relevant stakeholders from the customer partner and Snow<li> <li>Establish where possible Executive interlock between Snow and the customer on theatre level<li> <ul><p><b>Qualifications<b> <p><ul><li>Excellent customer relationship skills and able to have conversations with both individual contributors but also able to discus and influence with CSuite executives<li> <li>Excellent interpersonal communications and peoplestakeholder management skills<li> <li>Excellent time management decision making prioritization and organization skills<li> <li>Team player and promote a spirit of cooperation and teamwork<li> <li> <p>Proven track record as Customer Success Manager Technical Account Manager or Senior Consultant Presales Engineer<p> <li> <li>Bachelor degree or equivalent required<li> <ul><p><b>Additional Information<b> <p><p>Snows mission is to provide complete insight and manageability across all technology We ensure the trillions spent on all forms of technology drives maximum value Today more than 3000 organizations around the world rely on Snows platform to provide visibility optimize usage and spend minimize risk and enhance services Every team member from leadership to the front lines is committed to helping our customers thrive in an era of digital transformation<p> <p>All your information will be kept confidential according to EEO guidelines<br ><p> <p>LIDA1<p> <p>LIHybrid<p>
Director, Sales Enablement
Company: Iodine Software
Location: Austin, TX
Posted Apr 13, 2024
Iodine, an enterprise AI company, is seeking a Director of Sales Enablement to develop and implement sales strategies, onboard new hires, provide ongoing training, and create sales collateral. The role involves working closely with the sales team, RevOps, Product, and Marketing teams. The ideal candidate will have 7+ years of sales enablement experience, preferably in healthcare, and a solid understanding of sales enablement best practices. This is a unique opportunity to join a rapidly growing team and drive smarter healthcare processes through technology.
Lead Product Manager (PM)
Company: Perry Street Software
Location: Remote
Posted Apr 17, 2024
<p>Perry Street Software is Jackd SCRUFF and BKDRcom We run some of the worlds largest gay bi trans and queer social dating apps on iOS Android and the Web Our brands reach more than 30 million members worldwide so members can connect meet and express themselves on a platform that prioritizes privacy security and community Our company puts user privacy first and doesnt sell data or use thirdparty ad networks <p> <p><strong>A 100 remote 100 global team<strong><p> <p>Every day the PSS product team comes together virtually from more than 18 cities in more than 12 countries As a colleague at PSS you can work from any timezone in North America South America or Europe Benefits include<p> <ul><li>11 Paid Holidays <li> <li>One paid week off at midyear PSS Summer Refresh Week<li> <li>Home Office Stipend purchase furniture for your home setup<li> <li>Paid Parental Leave<li> <li>Paid travel around the world to meet and collaborate with colleagues previous destinations include New York City Barcelona and Berlin<li> <li>EducationalTuition Reimbursement<li> <ul><p>United Statesbased employees additionally receive the following benefits<p> <ul><li>401k plan with 6 match<li> <li>Comprehensive nationwide healthcare coverage<li> <li>Flexible Time Off<li> <ul><p><strong>Job <strong>Lead Product Manager<br ><strong>Reporting into<strong> Director of Product Management<br ><strong>Location <strong>Remote North America South America and Europe<p> <p>As a Lead Product Manager you are a passionate customerfacing and handson team member who will help define the future at PSS You will be involved in every part of the product development process from ideation for new features and enhancements to 0 to 1 development of innovative new products while working with developers designers support and marketing to implement features You will use your startup mindset and your full range of creative skills to build and expand our portfolio of applications You get excited by technologies that empower our community to connect with each other and authentically express themselves This is a full time 40hrsweek position<p> <p><strong>Who You Are<strong><p> <ul><li>57+ years of Product Management experience<li> <li>Hands on roadmap management for a line of business within the business<li> <li>Excellent writing skills and senior level familiarity with creating proper epics and stories<li> <li>Familiarity with FigmaFigjam Productboard Pivotal Google Suite MixPanel MoEngage etc<li> <li>Proven experience developing metric based KPIs<li> <li>Proven experience designing AB tests<li> <li>Excited about the online dating space and helping humans form meaningful connections<li> <li>Operate with a nothing is ever done mentality where youre always looking to improve or find the loopholes<li> <li>Accountable every step of the way with a high sense of ownership and responsibility to drive home the best experiences for the business<li> <li>Autonomous youll ask for help when you need help but you dont need day to day guidance<li> <li>Well versed in common product decision and ideation frameworks eg CIRCLES<li> <li>Data Driven you trust but verify your decisions are based on facts you seek out data trends to create improvements and solve problems<li> <li>Skilled at Go To Market Management and Strategies<li> <li>Humble but direct we are a low ego company that values direct opinions and encourages everyone to participate in the development of our products<li> <li>Decisive you know how to make the right decisions when get buy in and drive to completion<li> <ul><p><strong>What youll do<strong><p> <ul><li>Lead the discovery market research market fit audience definition goals and objectives technical development and launch of innovative product features with our team of designers and developers<li> <li>Drive product development from iterative feature improvement to entirely new products<li> <li>Maximize efficiency within our product and delivery areas to drive repeatable and predictable deliverables<li> <li>Work with our data team to quantitatively define and evaluate the success and performance of new and existing features<li> <li datastringifyindent=0 datastringifyborder=0>Team members will be expected to align to the working and pairing hours of their team across multiple regions including the EU<li> <li datastringifyindent=0 datastringifyborder=0>Candidates must be located in one of the following regions <ul><li datastringifyindent=0 datastringifyborder=0>North America Eastern Standard Time Brazil EU<li> <ul><li> <ul><p><strong>Bonus if you have experience with<strong><p> <ul><li>Experience in technical architecture of mobile applications<li> <li>Experience building social andor dating products<li> <li>Experience leading or supporting data research<li> <li>Experience in consumer software<li> <ul><p>Salary $135000 $175000<p> <p><em><span>Perry Street is proud to be an Equal Opportunity Employer We do not discriminate based upon race religion color gender gender identity or expression sexual orientation genetic information national origin ancestry medical condition disability marital status caregiver status pregnancy citizenship age military or veteran status or other applicable legally protected characteristics<span><em><p> <p><em><span>All your information will be kept confidential according to EEO guidelines<span><em><p>
Systems Manager, Global Physical Security
Company: Take-Two Interactive Software
Location: New York City, NY
Posted Apr 17, 2024
Take-Two Interactive Software, Inc., headquartered in New York City, is a leading developer, publisher, and marketer of interactive entertainment. The company is committed to creativity, innovation, and efficiency, offering a dynamic work environment. The T2 Global Physical Security team, operating on a Center of Excellence model, is seeking a Systems Manager to support global technical security and supply chain risk pillars. The role involves managing security projects, performing site security assessments, developing training modules, and collaborating with partner teams. The ideal candidate should have 5+ years of security management experience, project management certification, physical security certification, and hands-on experience managing physical security projects.
Clinical Product Consultant - Utilization Management
Company: Iodine Software
Location: Austin, TX
Posted Apr 14, 2024
Iodine, an enterprise AI company, is seeking a Utilization Management Clinical Product Consultant. The role involves collaborating with product and services teams, auditing product accuracy, assessing workflow efficiency, and delivering product milestones. The ideal candidate should have a BSN or equivalent, 8+ years of clinical experience, 2+ years in utilization management, and understanding of reimbursement models. Experience with MCG and InterQual products is preferred. The position offers a comprehensive benefits package and the opportunity to drive smarter healthcare processes through technology.
BKDR Social Coordinator
Company: Perry Street Software
Location: Germany
Posted Apr 13, 2024
<p class=jobDescription> <p> Perry Street Software is Jackd SCRUFF and BKDRcom We run some of the worlds largest gay bi trans and queer social dating apps on iOS and Android and the web Our brands reach more than 30 million members worldwide so members can connect meet and express themselves on a platform that prioritizes privacy security and community Our company puts user privacy first and doesnt sell data or use thirdparty ad networks <p> <p> <strong> A 100 remote 100 global team <strong> <p> <p> Every day the PSS product team comes together virtually from more than 18 cities in more than 12 countries As a colleague at PSS you can work from any timezone in North America South America or Europe <p> <p> <strong> Job Title <strong> BKDR Social Coordinator Germany <strong> Reporting into <strong> Marketing Director USEU <strong> Location <strong> Germany <p> <p> This individual will work directly with our Social Media teams as well as our promotions and events marketers We are looking for an ambitious selfstarting and handson individual who thrives in a fastpaced environment <p> <p> Assist the marketing team in Europe on BKDRs Social Media channels outreach strategies and building brand visibility <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Help the marketing team to develop a social media strategy that goes in line with the companys values attributes and tone of communication <p> <li> <li> <p> Contribute to the development of BKDRs online marketing and outreach strategies <p> <li> <li> <p> Post participate on social media conversations maintain and ensure the success of the Instagram and Twitter accounts <p> <li> <li> <p> Coordinate with outside promotion and events vendors on behalf of PSS <p> <li> <li> <p> Find social media influencers and brand accounts in Germany to do paid promotional posts for BKDR <p> <li> <li> <p> Research websites to place paid BKDR banners ads <p> <li> <li> <p> Locate any other marketing opportunities for BKDR eg email lists store window decals etc <p> <li> <li> <p> Collaborate with social media managers in other regions on best methods <p> <li> <ul> <h3> Who you are <h3> <ul> <li> <p> 3+ years of prior social media and community management experience preferred <p> <li> <li> <p> Must be fluent in English <p> <li> <li> <p> Strong knowledge of all social media platforms including Facebook Instagram Twitter TikTok YouTube etc <p> <li> <li> <p> Strong sense of ownership ability to work independently reliable and proven track record of driving products campaigns and engagement <p> <li> <li> <p> A creative person who enjoys collaborating in teams <p> <li> <ul> <p> 20 hours per week <p> <p> Rate 35 Eurohour <p> <p> <em> Perry Street is proud to be an Equal Opportunity Employer We do not discriminate based upon race religion color gender gender identity or expression sexual orientation genetic information national origin ancestry medical condition disability marital status caregiver status pregnancy citizenship age military or veteran status or other applicable legally protected characteristics <em> <p> <p> <em> All your information will be kept confidential according to EEO guidelines <em> <p><p>
Help Desk Specialist
Company: LEAP Legal Software US
Location: Greater NYC Area
Posted Apr 15, 2024
<p>LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service SaaS model We employ more than 600 people globally have offices in the USA Australia and the UK with more than 12000 law firms using our software worldwide We are seeking a Helpdesk Specialist to join our highly motivated high velocity and growing team on a hybrid work model LEAP will provide you with the best training equipment mentoring and support in order for you to be successful <p> <p>We employ people who are smart and can get things done <p> <p>The Helpdesk Specialist will focus on guiding LEAP customers for various use and installation related questions The candidate should be able to understand customers need related to particular product use and maintain a product log capturing any identified issues or new feature requests Once fully trained this role will be working a remote 40hour week shift pattern from 96pm daily <p> <p><strong>Responsibilities and Duties including but not limited to<strong> <p> <ul><li>Provide client support and technical issue resolution via email phone and chat<li> <li>Understand clients businesssoftware needs<li> <li>Resolve technical issues by guiding clients with specific features of LEAP software products<li> <li>Proactively improve LEAPs selfsupport center by developing better selfhelp material written howto articles demo videos etc<li> <li>Able to work independently and efficiently to meet deadlines<li> <ul><p>All training will be provided <p> <p><strong>Requirements<strong> <p> <ul><li>1 years customer service experience required Accounting or Law would be an advantage but not essential<li> <li>Excellent communication customer service and writing skills are essential A large portion of the time is spent on phone and chat with helping customers<li> <li>Demonstrated knowledge of SQL and Access databases<li> <li>Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files folders network drives folder maps installation issues etc<li> <li>Experience with Microsoft products including MS Word and Excel<li> <li>Demonstrate strong collaborative teamwork and people skills<li> <li>Excellent collaborative spirit<li> <li>A clear understanding of LEAP culture<li> <li>Thrives working with an intellectually stimulating highenergy team<li> <li>Attention to detail ability to manage time effectively ability to work independently but within a team environment<li> <li>Ability to meet deadlines and commit to team goals<li> <ul><p><strong>Benefits<strong> <p> <ul><li>Medical Dental and Vision Plans Available<li> <li>401k with Company Matching Program<li> <li>Virtual Staff Events<li> <li>Employee Assistance Plans<li> <li>Flexible Annual Leave<li> <li>Company Shares Opportunity<li> <ul><p>We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religionbelief sexual orientation or age We look for the best person for the job<p>
Reals Representative
Company: Quest Software
Location: Columbus, OH
Posted Apr 14, 2024
Quest, an award-winning IT management software provider, is seeking a Software Sales Renewals Representative for their Dublin, Ohio office. The role involves maintaining and growing revenue with existing customers, managing current renewals, upselling prepaid maintenance, and reinstating lapsed customers. The company is known for its customer focus, offering complex solutions to high-demand clients. The position offers career development potential and requires 1+ years of sales or account management experience. Quest values collaboration, innovation, and employee wellness.
Senior Product Manager, Data & AI
Company: Constellation Software, Inc.
Location: New York City, NY
Posted Apr 17, 2024
<div> <p><strong>About Constellation<strong><p> <p>Constellation is a global NYCbased SaaS company thats seen exponential growth since its founding in 2016 Inventing the worlds first and only creative marketing technology made for highly regulated industries our endtoend compliance solution features builtin verticalized engines designed to streamline the creative process for Fortune 500 companies in Auto Pharma and Bankingwith an automated solution that scales both creative and the regulatory approval process<br >Constellation was named the 65th FastestGrowing Private Company in America the 10th FastestGrowing WomenOwned Private Company and the 7th FastestGrowing Marketing amp Advertising Company by Inc 500 In 2022 our platform won the Digiday Technology Award for Best Marketing Automation Platform<p> <div> <p><strong>About the Role<strong><p> <p>Constellation is seeking an experienced Senior Product Manager Data amp AI to help shape the future of our data platform through meticulous planning agile innovation and dynamic iteration Your mission is to synthesize the visions of our technology and product leaders transforming diverse initiatives into a unified roadmap that propels Constellation towards its goals<p> <p>Our data services are a cornerstone merging business acumen with contextual insights to unearth AIpowered revelations In a landscape where data often remains untapped and isolated Constellation emerges as a beacon fusing your proprietary data with contextual layersranging from AI social intelligence to competitive landscapes and beyond Our AI frameworks are the bedrock of strategic decisionmaking empowering brands with intelligence to navigate media content reputation and operational strategies<p> <p>We deliver our data offering through strategic partnerships dynamic data visualization solutions and even Large Language Models Using Constellations technology you can ensure your data is accessible easy to understand and actionable <p> <p>This role will require a qualified individual to work onsite three 3 days per week out of our New York City office<p> <p><strong>Role Responsibilities<strong><p> <ul><li>Collaborate with Clevel executives and department heads to forge and refine our data product offerings<li> <li>Design a product roadmap that balances immediate solutions with the seeds of future breakthroughs<li> <li>Engage with key stakeholders and our elite clientele to distill requirements into transformative product features<li> <li>Translate complex product needs into actionable development plans ensuring seamless execution<li> <li>Drive our agile processes from sprint planning to daily scrums fostering an environment of rapid innovation and meticulous product development<li> <li>Champion detailed documentation and crossteam collaboration to ensure flawless product execution<li> <ul><p><strong>Job Requirements<strong><p> <ul><li>5+ years of experience in data product management and artificial intelligence AI GenAI is a plus<li> <li>Bachelors Degree in Computer Science Engineering Data Science or related field<li> <li>Strong understanding of data management AI technologies and analytics tools<li> <li>Experience productizing AI and data management technologies with a special flair for data visualization and Large Language Models<li> <li>Demonstrated capability in developing and implementing efficient workflows processes and best practices for both data management and product development<li> <li>Experience in organizing teams around processes to enhance productivity and innovation<li> <li>Expertise in agile development methodologies guiding teams through rapid prototyping iterative development and successful product launches<li> <li>Exceptional leadership communication and collaboration skills<li> <li>Ability to work in a fastpaced innovative environment while effectively managing multiple priorities<li> <li>Keen eye for detail proactive problemsolving approach and excellent time management skills <li> <ul><p><strong>Other Job Information<strong><p> <p>This job description is not all inclusive Constellation reserves the right to amend this job description at any time <p> <p><strong>Benefits at Constellation<strong><p> <ul><li>Comprehensive Healthcare Dental and Vision coverage<li> <li>Flexible PTO<li> <li>Hybrid work environment<li> <li>Casual in office dress code <li> <li>Competitive 401k plan with company match <li> <li>Commuter and Parking Benefits<li> <li>Paid Family Leave<li> <li>UberEats stipend free snacks and beverages<li> <li>Wellness programs and other employee perks<li> <ul><p><strong>Diversity amp Inclusion<strong><p> <p>Constellation is an Equal Opportunity Employer committed to providing a diverse and inclusive environment Here at Constellation we dont discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legallyrecognized protected basis under federal state or local law<p> <p>If you need an accommodation during any part of the interview process due to a disability please let your dedicated Talent Partner know<p> <p><strong>Compensation Package<strong><p> <p>The total compensation package is made up of base compensation equity and benefits<p> <p>New York Pay Range $170000 $225000<br ><p> <p><strong>LIHybrid<strong><p>
Engagement Manager, Dynamics 365 F&O - May 2024
Company: Stoneridge Software
Location: Minneapolis–Saint Paul, MN
Posted Apr 14, 2024
Stoneridge Software is a company that values its employees and provides a positive work environment. They offer flexible working hours, paid parental leave, and a range of benefits. The company is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Senior Back-end Engineer (Python + Terraform)
Company: Software Mind
Location: Western Europe
Posted Apr 16, 2024
<br><br><div class=h3>Company Description<div><p><strong>Agile Soul Software Mind<strong><br> On the surface we are a global IT service and software company that has collaborated on countless projects all over the world Below it an ally of those who decided to take their software development to the next level<p><br><br><div class=h3>Job Description<div><p><strong>Project the aim youll have<strong><p><p>You will be responsible for building private cloud solution for government in one of the countries in Western Europe In addition to building the focus is also on migration and maintenance of created solution<p><p><strong>Position how youll contribute<strong><p><ul style=><li style=>Design programming testing and implementation of new backend applications<li><li style=>Testing and improving existing backend applications<li><li style=>Meetings with architects functional designers and other specialists regarding the design of a system or application<li><ul><br><br><div class=h3>Qualifications<div><p><strong>Expectations the experience you need<strong><p><ul style=><li style=>Min 5 years of commercial experience with Python<li><li style=>Min least 1 years of experience with different Terraform solutions<li><li style=>Experience with Gitlab pipelines<li><li style=>Indepth infrastructure and network knowledge firewalls reverse proxies forward proxies networking IPV4 IPv6<li><ul><p><em><strong>Additional skills the edge you have<strong><em><p><ul style=><li style=>Experience with Kubernetes and Helm<li><li style=>Experience with building highly automated public cloud solutions <li><ul><br><br><div class=h3>Additional Information<div><p><strong>Our offer professional development personal growth <strong><p><ul style=><li style=>Flexible employment and remote work <li><li style=>International projects with leading global clients <li><li style=>International business trips <li><li style=>Noncorporate atmosphere <li><li style=>Internal amp external training <li><li style=>Private healthcare and insurance <li><li style=>Multisport card <li><li style=>Wellbeing initiatives<li><ul><img src=httpsremotivecomjobtrack1906860blankgifsource=publicapi alt=>