Jobs at iHerb
403 open positions
Customer Service Operations Lead
Company: iHerb
Location: Other US Location
Posted Apr 04, 2023
The job summary states that the Customer Service Operations Lead will be responsible for coordinating projects, managing customer inquiries, and ensuring high levels of customer satisfaction. The job expectations include planning and coordinating project activities, monitoring project progress, serving as the primary point of contact for customer inquiries, and collaborating with cross-functional teams to develop and implement customer service strategies. The required skills include a professional, positive, and customer-centric attitude, strong interpersonal, verbal, and written communication skills, and a knowledge of customer service principles and practices.
SAP Finance Manager (Remote)
Company: iHerb
Location: Orange County
Posted Apr 07, 2023
The SAP Finance Manager is responsible for end-to-end delivery of a portfolio of finance, SOX, and compliance-related work. This includes requirements identification, design, development, testing, release, and early life support. The role requires advanced skills and knowledge, usually leading a team or being a highly skilled technical specialist leading complex projects. The manager's responsibilities include managing efforts of others, ensuring performance standards, sharing information, interacting with stakeholders, managing problems, overseeing technical/business approaches, and executing on functional and business goals. The manager should have at least 10 years of experience in IT, accounting, finance, consulting, strategy, and/or analytics, and be able to work in a fast-paced environment managing multiple projects and deliverables with various stakeholders.
Principal Cloud Security Engineer (Remote)
Company: iHerb
Location: Orange County
Posted Apr 12, 2023
The Infrastructure Engineering team at iHerb is focused on improving and securing the company's infrastructure, scalability, performance, reliability, and security. The team comprises Cloud Operations, Site Reliability Engineering, Network Engineering, and Production Operations. The Principal Cloud Security Engineer/Architect is responsible for developing and implementing a cloud security architecture, ensuring security standards meet and exceed best practices. They also lead cloud security strategy, drive remediation with tooling, optimize architecture and design, and work cross-functionally to define new security capabilities. The role requires knowledge of common security frameworks, AWS security pillar, and experience with various cloud platforms and related technologies. The team is committed to continuous improvement, learning, and collaboration.
Quality Control Inspector 2nd Shift/ Sun - Wed (7pm - 5am)
Company: iHerb
Location: Other US Location
Posted Apr 07, 2023
The Quality Control Inspector role at iHerb involves receiving, in-process, and shipping visual inspection verifications to meet or exceed current Good Manufacturing Practices (cGMP). The QC must be detail-oriented, confident, and able to provide documented evidence during FDA audits. The job requires following all Quality Control and Safety Procedures, performing various inspections, ensuring a safe and clean work environment, and maintaining confidentiality. The ideal candidate should have attention to detail, hand/eye/foot coordination, be an independent self-starter/team player, and have basic English, mathematical skills, and equipment knowledge. iHerb is a global eCommerce platform dedicated to health and wellness products, offering a comprehensive benefits package.
Staff Accountant, Cash & AR
Company: iHerb
Location: Orange County
Posted Apr 01, 2023
The Staff Accountant, Accounts Receivables will be responsible for day-to-day cash and accounts receivable application operations and support the Manager and Director of Cash and Accounts Receivable. The job involves meeting productivity standards, working on various accounting tasks, preparing journal entries, reconciliations, and commission expense calculations. The candidate will work closely with the team and technical resources to resolve issues, report on issues, and assist in audits and SOX compliance processes. The ideal candidate should have a sense of urgency, be able to meet deadlines, handle multiple priorities, and work in a fast-paced environment. They should have detail-oriented skills, strong analytical skills, organizational skills, and be able to communicate effectively.
HR Generalist- DC Operations
Company: iHerb
Location: Other US Location
Posted Mar 29, 2023
The Human Resources Generalist position at iHerb's Warehouse/Distribution center in Perris, California, involves providing support to the team, handling employee relations issues, performance management, coaching, counseling, and retention. The role requires knowledge of various employment and benefit laws, strong interpersonal skills, and the ability to work with little supervision. The ideal candidate should have 3+ years of HR experience, preferably in Employee Relations and Leave Administration, and be fluent in English and Spanish. The anticipated pay scale is $69,000-$136,914 USD, with benefits including medical, dental, vision, life insurance, 401(k), and paid holidays.
Demand Planner II
Company: iHerb
Location: Orange County
Posted Mar 29, 2023
The primary role of the Demand Planner is to develop accurate and timely demand forecasts while reducing inventory working capital, and minimizing forecast variability. This role will assist in all demand planning duties including estimating future product demand, analyzing inventory flow, and developing forecast models. The role may partner with Marketing, Operations, Supply Planning and Purchasing to gather inputs to build the consensus demand plan which will drive supply planning and replenishment to the fulfillment centers. The Demand Planner will be assigned product category level(s) to manage through day to day business and company growth strategies. To succeed in this role, you should be professional, highly analytical, and possess excellent communication skills. This role requires both a statistical, mathematical mind with an intuitive understanding of business and forecasting policies.
Product Manager - TMS (Home Office, CA)
Company: iHerb
Location: Remote
Posted Apr 07, 2023
The Product Manager role at iHerb involves providing product support throughout the software development lifecycle, translating product vision into actionable tasks, managing sprint outcomes, and ensuring delivered features meet customer needs and quality standards. The role requires experience in Agile, Scrum, and SDLC, strong business analysis and process design skills, and excellent communication abilities. The position involves leading estimation, sprint planning, and retrospective meetings, delivering product training, and evaluating system performance. The anticipated pay scale is $105,000-$167,045 USD.
Director of Marketing & Ecommerce- MENA
Company: iHerb
Location: Pasadena
Posted Apr 07, 2023
The Director of Ecommerce & Marketing, MENA region is a key business leader responsible for setting the strategic direction for iHerb's ecommerce business and integrated digital marketing. The role involves managing the P&L for assigned markets, developing campaigns for new customer acquisition, retention, and reactivation programs, and leading the development of new business opportunities and partnerships in the region. The successful candidate will also be expected to continuously drive online revenue growth, manage efficient use of resources and budget, and collaborate with various teams to optimize demand forecasting and inventory management.
Marketing Manager, Brand Partnerships
Company: iHerb
Location: Pasadena
Posted Apr 01, 2023
The position of Brand Partnership Marketing Manager at iHerb is a leadership role with a focus on managing and growing the company's brand partnership marketing efforts. The role involves working closely with marketing and purchasing teams to create and execute custom marketing strategies, campaigns, and promotions for top brands. The position is vital to developing and maintaining vendor relationships. The job expectations include developing, strategizing, and executing co-op campaigns, managing initiatives across departments, improving and increasing co-op initiatives, vendor-driven marketing budgets, and the program at-large. The role also involves supporting the marketing team to monitor KPIs and performing analysis on key business metrics to evaluate success and growth opportunities.
HR Business Partner- DC Operations
Company: iHerb
Location: Other US Location
Posted Mar 29, 2023
The Human Resources Business Partner of Distribution Center Operations will provide strategic planning and tactical guidance to Operations stakeholders, managers, and team members. This role involves coaching, counseling, employee relations, performance management, team member development, and retention. The position ensures adherence to company policies, best practices, and procedures. The HR Business Partner will lead HR onsite at Perris and Moreno Valley warehouse locations, partner with HR leadership for continual improvement, and implement company programs and processes. They will also conduct investigations on employee relations issues, provide support to management on team member programs, and maintain confidentiality with sensitive information.
Quality Control Associate WED-SAT 6:30am - 4:30pm
Company: iHerb
Location: Other US Location
Posted Apr 04, 2023
The Quality Control Inspector role at iHerb involves receiving, in-process, and shipping visual inspection verifications to meet or exceed Good Manufacturing Practices (cGMP). The inspector must be detail-oriented, confident, and able to provide evidence during FDA audits. Key responsibilities include following quality control and safety procedures, performing various inspections, maintaining a safe and clean work environment, and adhering to work schedules. Required skills include attention to detail, hand/eye/foot coordination, independence, self-starting abilities, basic English, mathematical skills, and equipment knowledge. The role generally requires 1 year of related experience and a high school diploma. iHerb is a global eCommerce platform dedicated to health and wellness products, offering a wide selection from over 1,200 brands in 185+ countries.