Jobs at Insight Global
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Existing Account Sales
Company: Neuron team at CDK Global
Location: Seattle, WA
Posted Mar 15, 2024
<p>The <b>Account Sales Executive<b> for our baseline products creates business relationships increases incremental revenue and retains business with CDK clients through facetoface sales activities Works in conjunction with channel partners to increase sales opportunities in CDK Strategic Products to grow CDKs share of wallet in existing client base Achieves annual assigned sales plan working under guidance of the Director of Sales <p> <p><b>Territory is the great Seattle area must live in the area to be considered <b> <p> <p><b>What Action It Will Take<b> <p> <ul><li>Identify and define a growth strategy in the market for the business<li> <li>Consistently exceed monthly quarterly and annual sales targets and expect to be wellcompensated for results<li> <li>Manage the sales process end to end proactively managing our internal teams to ensure completion of the implementation process <li> <ul><p><b>Qualifications amp Job Requirements<b> <p> <ul><li>Bachelors Degree or equivalent experience<li> <li>At least 35 years dealership experience preferably in sales or business development plus b2b outside complex software sales experience<li> <ul><p><b>OR<b> <p> <ul><li>At least 35 years of B2B outside sales experience with experience selling to automotive dealerships<li> <ul><p><b>OR<b> <p> <ul><li>At least 35 years of B2B complex sales experience selling software or SaaS<li> <li>Ability to manage a complex sales process and provide customer support based on the needs of the client<li> <li>Proven track record of success<li> <li>Ability to travel 75 in the field<li> <ul><p><b>Salary $75000 + Commissions + Benefits <b> <p> <p>CDK Global is committed to fair and equitable compensation practices Compensation packages are based on several factors including but not limited to skills experience certifications and work location The total compensation package for this position may also include annual performance bonus benefits andor other applicable incentive compensation plansWe offer Medical dental and vision benefits in addition to <p> <ul><li>Paid Time Off PTO<li> <li>401K Matching Program<li> <li>Tuition Reimbursement<li> <ul><p>At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities We are open curious and encourage different views so that everyone can be their best selves and make an impact <p> <p>CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability including pregnancy results of genetic testing service in the military veteran status or any other category protected by law <p> <p>Applicants for employment in the US must be authorized to work in the US CDK may offer employer visa sponsorship to applicants<p>
Sr. Technical Product Manager - Network Business Office
Company: McDonald's Global Technology
Location: Chicago, IL
Posted Mar 15, 2024
<p><b>Job Description<b><br >Company Description<br >McDonalds evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand We are recognized on lists like Fortunes Most Admired Companies and Fast Companys Most Innovative Companies<br >Doubling Down on the 4Ds Delivery Digital Drive Thru and Development Our growth pillars emphasize the important role technology plays as the leading global omnichannel restaurant brand Technology enables the organization through digital technology and improving the customer crew and employee experience each and every day<br >Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms like AI and edge computing to deliver on the next set of cuttingedge opportunities for the business At McDonalds you get to solve technology innovation challenges at an incredible scale and work across global teams who are always hungry for a challenge This provides access to exciting career paths for technologists Its bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant<br >Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy<br >Job Description<br >This opportunity is part of the Global Technology Infrastructure amp Operations team GTIO where our mission is to deliver modern and relevant technology that supports the way McDonalds works We provide outstanding foundational technology products and services including Global Networking Cloud<br >End User Computing and IT Service Management Its our goal to always provide an engaging relevant and simple experience for our customers<br >Collaborating with the Senior Director Global Network Infrastructure amp Operations and working closely with the entire technology leadership team the Network Business Office Senior Technical Product Manager will focus on the business governance and people enablement to ensure effective governance for the team to embrace and accelerate Network use across the business It will establish and agree on bold objectives and principles and act positively to encourage the enablement of the workforce to adopt the Network at scale and address and remediate any risks or blockers that arise in its course Ultimately the NBO will ensure alignment of the Network goals to the GTIO goals and the strategic and tactical execution of them across elements of people process and technology in a wellgoverned and inclusive way<br >This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonalds environment<br >Accountabilities amp Responsibilities<br ><p><ul><li>Assist the Network Infrastructure and Operations NIO Leadership team in setting a bold team goal aligned with the wider GTIO goal<li> <li>Work with the NIO Leadership team to define critical metrics for measuring the success of NIO objectives highpriority initiatives and operational metrics<li> <li>Define document and continuously improve ways of working for the NIO team to deliver faster better cheaper solutions for our customers<li> <li>Own and manage the NIO teams intake process for internal and external demands<li> <li>Track and report on the budget every month on behalf of the Senior Director<li> <li>Assist the NIO leadership team with their departmental budget and cross charges<li> <li>To be the key support person to the Senior Director to understand and assist with prioritizing and managing workload ensuring sufficient capacity to allow the Senior Director to focus on delivering NIO strategy and plans<li> <li>Own and manage the process for work prioritization and help with overall Network backlog grooming<li> <li>Own and manage the process for effectively supervising NIO contracts including reporting<li> <li>Track and report on the NIO budget and Crosscharges<li> <li>Supervise and report on the major changes and projects<li> <li>Communicate communicate communicate<li> <li>Ensure the establishment of training and reskilling mechanisms available to all<li> <li>Manage training volunteering and certification targets<li> <li>Track and report on security availability cost and compliance objectives<li> <li>Improve our communication with Markets business units and external teams Coach business on musthaves roadmaps and prioritization<li> <li>Facilitate NIO leadership meetings and monthly allhands meetings<li> <li>Supervise and ensure everything that needs to be done is done well<li> <li>Review recommended business tooling and subsequent changes<li> <ul><p>Qualifications Experience working with multiple collaborators vendors and 3rd party partners<br > Experience working with senior leadership for feedback approval and delivery<br > Ability to effectively collaborate across the Global Technology organization<br > Ability to provide overall guidance and direction to the team and third parties<br > Ability to document and communicate the status of tasks as agreed necessary<br > Ability to manage the success of metrics defined by the organization<br > Ability to identify clarify and resolve issues and risks escalating them as needed<br > Ability to negotiate changes to commitmentsrequirements<br > Ability to review ongoing processes to find opportunities for reuse and process improvement<br > Strong analytical skills to critically evaluate information gathered from multiple sources<br > Ability to manage stakeholder expectations and resolve conflict<br > Strong analytical skills to critically evaluate information gathered from multiple sources<br > Superb communication presentation and interpersonal skills with the ability to convey complex ideas in easytounderstand businessfriendly language<br > Ability to understand business challenges drive process improvements and translate them into solutions<br > Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world<br > Highly collaborative along with independent critical thinking and creative problemsolving skills<br > Highly organized and detailoriented with the ability to keep many engagements active at once<br > Comfortable with ambiguity and ability to navigate uncertainty<br > Naturally elevates others and creates a culture of belonging through engaging highperforming teams<br >Experience<br > 5+ years of relevant work experience and a bachelors degree in computer scienceengineeringtechnology or 3+ years of relevant work experience and a masters degree<br > 3+ years of technology capability deployment experience across multiple IT practices that may include infrastructure leadership service management leadership technology operations networking engineering security and business relationship management<br > 3+ years of experience in delivering complex infrastructure network andor network security products and platforms<br > 2+ years of professional experience designing building supporting or managing core enterprise networks Routing Switching LAN WLAN WAN SDWAN VPN Firewall etc<br > 2+ years of experience working and collaborating in a globally dispersed team<br > 2+ years of Experience working in an Agile environment with a Scrum Master Daily Scrum meetings Backlogs Sprints and written Stories and deliverables Familiar with documentation process and tools JIRA and Confluence preferred<br > Strong experience in process improvement with an emphasis on analytics and process management prior experience with Lean and Six Sigma tools preferred<br > PMP PgMP Prince or equivalent desired<br > Agile certifications Scrum SAFE or equivalent are advantageous<br > CCNPCCDP certification or equivalent preferred<br > ITIL certification preferred<br >Additional Information<br >McDonalds is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs Additionally if you or another applicant of whom you are aware require assistance accessing or reading this job posting or otherwise seek assistance in the application process please contact recruitingsupportteamusmcdcom <br >McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex sex stereotyping pregnancy including pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding race color religion ancestry or national origin age disability status medical condition marital status sexual orientation gender gender identity gender expression transgender status protected military or veteran status citizenship status genetic information or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<br >Nothing in this job posting or description should be construed as an offer or guarantee of employment<p>
Customer Service Non-Bilingual & Bilingual Spanish
Company: Continuum Global Solutions
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <div class=externalPosting> <p> <b> <u> Position Location <u> <b> <b> 100 <b> <b> <b> <b> Remote Indiana <b> Work hours are scheduled based on the Eastern time zone <p> <p> <p> <p> Faneuil is a Continuum Global Solutions LLC company based in Hampton Virginia that provides outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities Faneuil operates as a separate subsidiary under Continuum Global Solutions LLC <p> <p> <p> <p> At Continuum Global Solutions our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact Our cando culture works together to make the ordinary exceptional <p> <p> <p> <p> Are you an exceptional listener who <b> <em> AIMS HIGHERREACHES FARTHER <em> <b> when it comes to challenges solving problems Can you <b> <em> ACT BOLDBE PASSIONATE <em> <b> with your impressive communication skills and willingness to help others Can you <b> <em> BE ONEHELP MANY <em> <b> in a way that provides a positive experience Do you want to <b> <em> BE DIFFERENTBE YOU <em> <b> and <b> <em> LEARN MORETAKE ACTION <em> <b> <em> <em> <p> <p> <p> <p> <b> JOIN OUR TEAM TODAY <b> <p> <p> We are hiring remote <b> <u> Customer Service Representatives <u> <b> who will deliver excellent customer service and create sustainable value for customers via phone email chat and correspondence Representatives will handle service requests billing explanations service and energy conservation advice and explain company policies and procedures as well as terms and conditions This fulltime position offers paid training health benefits opportunity for professional growth and many more employer perks You must possess a positive personality with a desire to understand concerns build trust and show your care for every customer <p> <p> <p> <p> <b> <u> RESPONSIBILITIES <u> <b> <p> <ul> <li> Actively listen to customers to understand their concerns needs and build a rapport that will make them feel heard and cared for <li> <ul> <ul> <li> Provide essential support in navigating the customers bill and explaining it in simple terms to the customer <li> <li> Discover solutions using tools and resources to help meet the customers needs <li> <ul> <ul> <li> Empathize and resolve concerns to simplify the customers experience <li> <li> Navigate through multiple computer applications with speed amp accuracy <li> <li> Adapt and extend support hours to assist those customers in need during electricity outagesissues storms or other weatherrelated circumstances <li> <ul> <p> <p> <p> <b> <u> WORK AT HOME REQUIREMENTS <u> <b> <p> <ul> <li> HighSpeed Internet With At Least 20 Mbps Download Speed amp 10 Mbps Upload Speed No Satellite Wifi or CellularWireless Carrier Internet Services <li> <li> Must have a hardwired internet connection via ethernet cable to modemrouter that you ownare responsible for Continuum will ship you company equipment to use <li> <li> May require a dedicated landline service in home Traditional Landline not VoIP service or cellmobile service Any feescharges associated with the landline service are not reimbursable by FaneuilContinuum <li> <li> Dedicated Quiet amp Secured Workspace with No Distractions <li> <li> A USB Wired Headset with Noise Canceling Microphone <li> <ul> <p> <p> <p> <b> <u> ADDITIONAL REQUIREMENTS <u> <b> <p> <ul> <li> 18+ Years amp High School diploma or its equivalent <li> <ul> <ul> <li> Minimum of 6 months to 1 year of call center experience Utilities industry a plus <li> <li> Selfdriven and able to focus on the same taskobjective for long periods of time <li> <li> Exceptional customer service active listening and verbal and written communication skills <li> <ul> <ul> <li> High computer proficiency amp overall technical knowledge <li> <li> Open availability between 800am1000pm Monday through Friday Eastern standard time + holidays weekends amp extendedpeak hours during stormsnatural disasters <li> <li> Professional positive attitude amp courteous telephone etiquette <li> <li> Customer focused personality and the motivation to achieve goals <li> <li> Must pass client performed background check and assessments in training <li> <ul> <p> <p> <p> <b> <u> BENEFITS amp PERKS <u> <b> <p> <ul> <li> $1516 per hour + Overtime during peak needs <ul> <li> If Bilingual in Spanish $161750 per hour <li> <ul> <li> <li> Access up to 50 of your pay immediately after your shift <li> <li> Health Insurance Medical Dental Vision amp Other Benefits <li> <li> Pet Insurance <li> <li> Paid Virtual Training <li> <li> Remote work environment <li> <li> Opportunity for Professional Development <li> <ul> <p style=marginbottom200px> <p> <p style=marginbottom200px> <span style=fontsize110pt> <span style=fontfamilyCalibri sansserif> <b> <u> <span style=fontsize120pt> <span> About Continuum Global Solutions LLC <span> <span> <u> <b> <br> <span style=fontsize120pt> <span> Continuum Global Solutions customer care services and call centers have been embraced by top companies worldwide The companys Fortune500 clients rely on its vast expertise in customer care management Continuum Global Solutions leverages world class voice chat email and social technologies Continuum has more than 16000 employees in major international markets and serves tier1 clients across multiple industry verticals More information can be found at <b> <b> <span> <span> <a href=httpwwwcontinuumgblcom style=color0563c1textdecorationunderline> <b> <span style=fontsize120pt> <span> wwwcontinuumgblcom <span> <span> <b> <a> <b> <span style=fontsize120pt> <span> <span> <span> <b> <span> <span> <p> <p> <span style=fontsize110pt> <span style=fontfamilyCalibri sansserif> <span style=fontsize120pt> <span> Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity sex marital status sexual orientation disability militaryveteran status citizenship status genetic information or any other characteristic protected by applicable federal state or local laws <span> <span> <span> <span> <span style=fontsize110pt> <span style=fontfamilyCalibri sansserif> <span style=fontsize120pt> <span> Applicants have rights under Federal Employment Laws <a href=httpselpmcprods3useast2amazonawscompostersfederalFederalEnglishpdf style=color0563c1textdecorationunderline> Family and Medical Leave Act FMLA Equal Employment Opportunity EEO Employee Polygraph Protection Act EPPA <a> <span> <span> <span> <span> <p> <p> <p> <p> <span style=fontsize110pt> <span style=fontfamilyCalibri sansserif> <span style=fontsize120pt> <span> Continuum recruiting correspondence will always come from a talent acquisition representative with an official <b> continuumgbl <b> email address In addition our representatives will never ask for any form of payment from a candidate or new hire Please report suspicious activity to <span> <span> <a href=mailtoCorporateSecuritycontinuumgblcom style=color0563c1textdecorationunderline> <b> <span style=fontsize120pt> <span> CorporateSecuritycontinuumgblcom <span> <span> <b> <a> <span style=fontsize120pt> <span> <span> <span> <span> <span> <p> <p> <p> <p> <p> <div><p>
Senior Designer / Associate Creative Director
Company: Athena Global Advisors
Location: Philadelphia, PA
Posted Mar 15, 2024
<p>Do you enjoy working with a topnotch team and being part of a growing passionate and forwardthinking company Athena is on its way to becoming the best and most intensive hightouch consulting group in the country Our exceptionally high standards and wholebrain full spectrum approach has earned us an enviable reputation across multiple industries and fueled our impressive growth Athena brings an artful mix of creativity and factsbased insight to make even complex matters engaging memorable and impactful <p> <p>Athena is looking for a Senior Designer Associate Creative Director to join our Creative Agency We are looking for someone who can work on multiple creative projects simultaneously and who is proficient in all major design and presentation platforms We are looking for someone who is hungry to show off their design and branding talents who is not afraid of hard work who is eager to learn and grow and be a part of a highperformance team who is professional in demeanor and who desires to be clientfacing We work in a spirited fastpaced and everchanging environment and were looking for someone who can hit the ground running and thrive in this setting <p> <p>The design team produces thoughtful and elevated creative designs We create compelling graphics for different mediums that include but are not limited to the corporate website branding reports and fact sheets press materials presentations and social media assets Our work has a digital focus but print projects are a part of the mix <p> <p>This role is versatile and collaborates with designers and copywriters We operate in a fast pace handson environment and thrive on collaboration <p> <p><strong>Requirements<strong> <p> <p><strong>Specific project responsibilities<strong> <p> <ul><li>Responsible for the overall visual aspects of a campaign and will coordinate the work of other artistic or design staff<li> <li>Has the ability to be future thinking and strategic<li> <li>Has an energetic and optimistic attitude and cares about creating powerful work<li> <li>Has a selfmotivated proactive strategic mentality<li> <li>Combines campaign concepts and highlevel visual design<li> <li>Has handson proficiency in the formal elements of design including typography layout balance proportion rhythm emphasis and unity<li> <li>Skilled in Adobe Creative Cloud software ie InDesign Illustrator Photoshop<li> <li>Delivers conceptual platformdriven work with superior design in a broad range of media Especially film video animation and social<li> <li>Designs comps storyboards initial graphic concepts and final deliverables<li> <li>Collaborates with Copywriters to ensure that both the copy and the visuals work in unison to make the creative as powerful and captivating as possible<li> <ul><p><strong>The skills and experience you should have<strong> <p> <ul><li>Previous agency experience ideally supporting a corporate brand<li> <li>Experience in Social Purpose andor Innovation Tech storytelling and brand work<li> <li>Experience with animation and 3D software is a plus<li> <li>Experience working as part of an Art Director Copywriter team<li> <li>Demonstrated attention to detail personal organization and interpersonal skills<li> <li>Solid organization and time management skills<li> <li>Desire to work in a fast paced innovative and collaborative environment<li> <ul><p><strong>Its a plus if you have<strong> <p> <ul><li>7+ years experience in a creative role with 3+ years of experience in a leadership or management role<li> <li>Bachelors degree in design advertising or a related field<li> <li>A strong portfolio that showcases a range of creative work including visual design and copywriting<li> <ul><p><strong>Benefits<strong> <p> <ul><li>MedicalDental benefits including of 1K Health Reimbursement Account<li> <li>Matching 401K<li> <li>Hybrid work environment This role is 3 days onsite in Philadelphia PA<li> <ul><p>Curious about your career path at Athena This role is at the Director level within Athenas careerpath structure for the Creative Team This team has the following levels of progression for growth and development <p> <p>Analyst gt Sr Analyst gt Manager gt Sr Manager gt <strong>Director gt <strong>Sr Director gt Executive Director <p> <p>Oh and our application process is open easy as transparent as we can make it and painless We need team members like you to join us <strong>Lets get started<strong> <p> <p>Athena is an equal opportunityaffirmative action employer committed to a diverse and inclusive workplace All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by law If you are an individual with a disability and need assistance in applying for a position please contact us at 8662996040<p>
Sr. Customer Success Specialist
Company: Neuron team at CDK Global
Location: Other US Location
Posted Mar 15, 2024
<p><b>Position Responsibilities amp Essential functions<b> <p> <ul><li>Develops a productive working relationship with CSM team partnering successfully to deliver bestinclass customer service to low and medium touch clients Demonstrates subject matter expertise and can back up Lead CSSs based on need Is seen as a key business partner with clients dedicated CSM providing proactive productspecific expertise and identifying opportunities for both product adoption and business growth Drives true value for customers<li> <li>Discuss and demonstrate CDK product functionality and industry insights at a advanced level Compare product reporting to demonstrate improvement ratios with increased utilization<li> <li>Provide customers with guidance helping help them to achieve industry standards specific to their size market or unique business needs via live webinars with targeted content directly affecting customer engagement and satisfaction in current market conditions<li> <li>Set product understanding and utilization benchmarks that are achievable amp guide customers on best practices to meet those benchmarks based on understanding of the customers unique business operations as well as identifying add on products that will enhance the overall buying experience<li> <li>Complete client training consultation operational adjustments or best practice requests to drive additional value and utilization for CDK clients Identify and advise on additional opportunities throughout client engagement to improve expansion propensity<li> <li>Resolve advancedlevel blockers ensuring client is able to achieve visible value and utilization Recommend best practices to ensure a process is added to routine sales and service processes<li> <li>Utilize opportunities to continue to growth and knowledge base on the CDK suite of products and dealership operations through LampP and cross CSS product training<li> <li>Utilize training resources and provide reference documentation to customer Provide documented feedback to learning teams for new content creation<li> <li>Participate in and lead scaled webinars to customers Collaborating with CSM Generalists in identifying how specific product utilization can positively impact the end to end consumer experience<li> <li>Ensure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training new product expansion and issue resolution<li> <li>Work directly with Regional Managers to attain current automotive trends that are or would potentially impact the CDK suite of products as it relates to current usage<li> <li>Serve as an internal escalation point for other members of the team and handle escalations with an advanced level of information<li> <li>Seeks and listens to feedback Demonstrates a positive outlook on work Provides recognition to peers Mentors and trains junior staff on risk mitigation strategies client recommendations and best practices<li> <li>Mentors CSSs on best practices teaching engagement as it pertains to solutions for client needs<li> <ul><p><b>Qualifications<b> <p> <p><b>Minimum<b> <p> <ul><li>Strong communication skills with peers as well as clients both oral as well as written Ability to work as a team member with limited supervision<li> <li>High sense of urgency Handles high stress interactions and situations and is able to deescalate appropriately using empathy<li> <li>Time management and completion of tasks to a definite deadline<li> <li>Ability to work and influence both internal and external stakeholders<li> <li>Outstanding customer service skills<li> <li>Organization and prioritizations skills<li> <li>Effective at engaging and articulating value with emphasis on promoting adoption and expansion<li> <li>Good relationship and collaboration skills to engage senior and executive level dealership associates<li> <li>Advanced familiarity with dealership systems and operations<li> <li>Knowledge of CDK applications and familiarity with automotive industry<li> <ul><p><b>Preferred<b> <p> <ul><li>Understanding of CDKs org structure solutions implementation and service models<li> <li>Some automotive knowledge Areas of the dealership and Dealer workflows<li> <ul><p><b>EducationExperience<b> <p> <p><b>Minimum <b> <p> <ul><li>Associates Degree or equivalent experience<li> <li>5+ years minimum experience<li> <ul><p><b>Preferred <b> <p> <ul><li>BABS preferred<li> <li>5+ years of retail automotive experience preferred<li> <ul><p>Compensation $80000 $105000 <p> <p>CDK Global is committed to fair and equitable compensation practices Compensation packages are based on several factors including but not limited to skills experience certifications and work location The total compensation package for this position may also include annual performance bonus benefits andor other applicable incentive compensation plansWe offer Medical dental and vision benefits in addition to <p> <ul><li>Paid Time Off PTO<li> <li>401K Matching Program<li> <li>Tuition Reimbursement<li> <ul><p>At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities We are open curious and encourage different views so that everyone can be their best selves and make an impact <p> <p>CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability including pregnancy results of genetic testing service in the military veteran status or any other category protected by law <p> <p>Applicants for employment in the US must be authorized to work in the US CDK may offer employer visa sponsorship to applicants<p>
Sr. Customer Success Specialist
Company: Neuron team at CDK Global
Location: Other US Location
Posted Mar 15, 2024
<p><b> Position Responsibilities amp Essential functions <b> <p> <ul><li>Develops a productive working relationship with CSM team partnering successfully to deliver bestinclass customer service to low and medium touch clients Demonstrates subject matter expertise and can back up Lead CSSs based on need Is seen as a key business partner with clients dedicated CSM providing proactive productspecific expertise and identifying opportunities for both product adoption and business growth Drives true value for customers<li> <li>Discuss and demonstrate CDK product functionality and industry insights at a advanced level Compare product reporting to demonstrate improvement ratios with increased utilization<li> <li>Provide customers with guidance helping help them to achieve industry standards specific to their size market or unique business needs via live webinars with targeted content directly affecting customer engagement and satisfaction in current market conditions<li> <li>Set product understanding and utilization benchmarks that are achievable amp guide customers on best practices to meet those benchmarks based on understanding of the customers unique business operations as well as identifying add on products that will enhance the overall buying experience<li> <li>Complete client training consultation operational adjustments or best practice requests to drive additional value and utilization for CDK clients Identify and advise on additional opportunities throughout client engagement to improve expansion propensity<li> <li>Resolve advancedlevel blockers ensuring client is able to achieve visible value and utilization Recommend best practices to ensure a process is added to routine sales and service processes<li> <li>Utilize opportunities to continue to growth and knowledge base on the CDK suite of products and dealership operations through LampP and cross CSS product training<li> <li>Utilize training resources and provide reference documentation to customer Provide documented feedback to learning teams for new content creation<li> <li>Participate in and lead scaled webinars to customers Collaborating with CSM Generalists in identifying how specific product utilization can positively impact the end to end consumer experience<li> <li>Ensure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training new product expansion and issue resolution<li> <li>Work directly with Regional Managers to attain current automotive trends that are or would potentially impact the CDK suite of products as it relates to current usage<li> <li>Serve as an internal escalation point for other members of the team and handle escalations with an advanced level of information<li> <li>Seeks and listens to feedback Demonstrates a positive outlook on work Provides recognition to peers Mentors and trains junior staff on risk mitigation strategies client recommendations and best practices<li> <li>Mentors CSSs on best practices teaching engagement as it pertains to solutions for client needs<li> <ul><p><b> Qualifications <b> <p> <p><b> Minimum <b> <p> <ul><li>Strong communication skills with peers as well as clients both oral as well as written Ability to work as a team member with limited supervision<li> <li>High sense of urgency Handles high stress interactions and situations and is able to deescalate appropriately using empathy<li> <li>Time management and completion of tasks to a definite deadline<li> <li>Ability to work and influence both internal and external stakeholders<li> <li>Outstanding customer service skills<li> <li>Organization and prioritizations skills<li> <li>Effective at engaging and articulating value with emphasis on promoting adoption and expansion<li> <li>Good relationship and collaboration skills to engage senior and executive level dealership associates<li> <li>Advanced familiarity with dealership systems and operations<li> <li>Knowledge of CDK applications and familiarity with automotive industry<li> <ul><p><b> Preferred <b> <p> <ul><li>Understanding of CDKs org structure solutions implementation and service models<li> <li>Some automotive knowledge Areas of the dealership and Dealer workflows<li> <ul><p><b> EducationExperience <b> <p> <p><b> Minimum <b> <p> <ul><li>Associates Degree or equivalent experience<li> <li>5+ years minimum experience<li> <ul><p><b> Preferred <b> <p> <ul><li>BABS preferred<li> <li>5+ years of retail automotive experience preferred<li> <ul><p>Compensation $80000 $105000 <p> <p>CDK Global is committed to fair and equitable compensation practices Compensation packages are based on several factors including but not limited to skills experience certifications and work location The total compensation package for this position may also include annual performance bonus benefits andor other applicable incentive compensation plansWe offer Medical dental and vision benefits in addition to <p> <ul><li>Paid Time Off PTO<li> <li>401K Matching Program<li> <li>Tuition Reimbursement<li> <ul><p>At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities We are open curious and encourage different views so that everyone can be their best selves and make an impact <p> <p>CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability including pregnancy results of genetic testing service in the military veteran status or any other category protected by law <p> <p>Applicants for employment in the US must be authorized to work in the US CDK may offer employer visa sponsorship to applicants<p>
Payments Product Manager
Company: CDK Global, Inc.
Location: Austin, TX
Posted Mar 15, 2024
<p>Position Summary <p> <p>We are seeking a highly skilled and experienced Payments Product Manager to join our dynamic team As a Payments Product Manager you will be responsible for overseeing the development and management of our payments products and services You will collaborate with crossfunctional teams including engineering design marketing sales and customer support to ensure the successful delivery of innovative and customercentric payment solutions The ideal candidate will have a strong background in payments technology a deep understanding of the industry landscape and a passion for driving product excellence <p> <p>Position Responsibilities amp Essential functions <p> <ul><li>Conducts routine tasks with little direction amp assignments as directed Operates with moderate supervision little instruction on routine work detailed instructions on new projects or assignments Latitude for independent judgment for defined tasks Uses existing procedures to complete diverse assignment<li> <li>Develop and execute the payments product strategy including defining the product roadmap feature prioritization and commercializing<li> <li>Product knowledge is the foundation of product management amp product led Develops additional competence by completing structured work assignments<li> <li>Expands knowledge about industry customers and organization to capture customer requirements Develops and champions innovative ideas and give input to business developmentpartnership teams<li> <li>Leads product requirements works daily with agile teams amp defines user stories and Features Epics Demonstrates aptitude to be seen as a product leader through strategic amp tactical contributions amp the development of relationships with business and team leaders<li> <li>Understand full current picture of product including strategy current defects and usage Assist in shaping the individual product requirements in support of an existing product strategy<li> <li>Accountable for assisting in driving the full product lifecycle from ideation to endtoend of life Responsible for relevant specific product feature requirements Limited interaction with net new products<li> <li>Responsible for modifyingupdating key product management artifacts including incorporating any new research on marketcompetitive personas and business metrics as well as OKRs in the development of the product roadmap<li> <li>Act as a subject matter expert on payments technology industry regulations and emerging trends and provide guidance to internal stakeholders and customers<li> <li>Collaborate with customer support teams to address customer inquiries resolve issues and gather feedback to inform product enhancements<li> <li>Stay uptodate with industry developments competitive offerings and emerging technologies to identify opportunities for innovation and differentiation<li> <li>Ensures that user personas amp product requirements are defined and reflected in user stories Translate defined product vision amp Features Epics into user stories based on feedback from dealerscustomers amp analysis of user amp buyer personas to deliver differentiated customer outcomes<li> <li>Manage the backlog for sprint teams partnering with RampDscrum master in prioritization of user backlog supporting full lifecycle from definition beta showcase amp retrospective<li> <li>Partner with PMM to develop a uniquely differentiated value proposition for product that resonates with internal and external stakeholders and results in market share andor margin growth<li> <li>teams eg Design Engineering Customer Success<li> <ul><ul><li>Assist Launch Mgmt with a smooth collaborative go to market plan work with other teams eg sales customer support pricing business development on effective product growth and adoption tracking customer feedback and objection handling<li> <li>Measure ampreport outcome metrics OKRs that align to product strategy and business goals<li> <li>Invest in gaining functional expertise amp SME through training partnering with more experienced CDK product managers<li> <li>Develop amp prioritize user stories based on usermarket requirements strategy amp business plan<li> <li>Invest in developing business acumen in making decisions on products in conjunction with product management leaders<li> <ul><p>Qualifications amp Job Requirements <p> <ul><li>Bachelors degree in Computer Science Business Engineering or equivalent industry experience<li> <li>2+ years of Payments Industry or related field as Product Owner or Product Management andor equivalent experience in Enterprise SaaS full lifecycle management<li> <li>Strong understanding of payments technology including payment gateways processors card networks and alternative payment methods<li> <li>Growth minded self motivated and solution focused<li> <li>Empathetic amp user leddata driven approach to problem solving amp decision making that addresses customer pain points and drives business value<li> <li>Experience in Agile softwareDevOps methodologies amp working with globally distributed teams<li> <li>Experience in creating user stories working with RampD amp other product managers to drive endtoend execution of product releases<li> <li>Strong written amp verbal communication skills Experience is facilitating customer communications<li> <li>Strong technical aptitude can work with RampD to translate business requirements into actionable user stories<li> <li>Knowledge of regulatory compliance requirements in the payments industry is a plus<li> <li>Track record of product execution in dynamic environment<li> <ul><ul><li>Travel up to 25 of time<li> <ul><p>Compensation $85000 $115000 <p> <p>CDK Global is committed to fair and equitable compensation practices Compensation packages are based on several factors including but not limited to skills experience certifications and work location The total compensation package for this position may also include annual performance bonus benefits andor other applicable incentive compensation plansWe offer Medical dental and vision benefits in addition to <p> <ul><li>Paid Time Off PTO<li> <li>401K Matching Program<li> <li>Tuition Reimbursement<li> <ul><p>At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities We are open curious and encourage different views so that everyone can be their best selves and make an impact <p> <p>CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability including pregnancy results of genetic testing service in the military veteran status or any other category protected by law <p> <p>Applicants for employment in the US must be authorized to work in the US CDK may offer employer visa sponsorship to applicants<p>
2024 Client Sales Representative - Dallas
Company: Echo Global Logistics
Location: Dallas-Fort Worth, TX
Posted Mar 15, 2024
<p>At Echo we foster a culture that promotes continuous learning innovation and personal development Apply today and grow with Echo<br >As a Sales Representative you will be responsible for acquiring new business by engaging with clients over phone and email The focus is offering a variety of logistics services and solutions Sales Representatives will be equipped with the tools to seek the full sales cycle prospecting relationship building customer service and operations As you develop your career there will be opportunity to take your skills to the next level as a National Sales Representative<br ><b><b>Compensation Plan $5500000 base + uncapped commission eligible starting day one <b><b><br ><b>Job Duties amp Responsibilities<b><br ><p><ul><li>Develop maintain and manage new client relationships<li> <li>Help drive new account growth via prospecting sourcing and account penetration<li> <li>Effectively utilize Salesforce for client prospecting and pipeline management<li> <li>Ability to navigate Echos proprietary software to manage daily operational tasks such as account management invoicing and tracking shipments<li> <li>Establish relationships with internal departments to ensure client transactions are processed accurately and efficiently<li> <li>Attend continuous education programs to fully engage in learning the industry market and business<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Desired 2+ years of inside sales experience<li> <li>Strong customer service and relationship building skills<li> <li>Outstanding verbal and written communication skills<li> <li>Motivated by money<li> <li>Ability to cold call with assertive positive and persistent style<li> <li>Motivated to reach and exceed quotas<li> <li>Ability to remain resilient in an aggressive and competitive environment<li> <li>Understands the importance of selfmotivation timemanagement and organizational skills<li> <li>Thrives in a fast paced environment that requires problem solving and decision making<li> <li>Ability to work independently and in a team setting<li> <ul><p><br ><b>6week paid Training Program<b><br >We are committed to invest in our employees professional development and career growth with an industry leading training program It is our mission to give you the tools needed to succeed Inside Sales Reps will complete classroom training a mentorship program and an inhouse continuous education program<br ><b>Work environmentphysical demands summary<b><br >This job operates in an office environment and uses a computer telephone and other office equipment as needed to perform duties The noise level in the work environment is typical of that of an office with an open seating floor plan The employee may encounter frequent interruptions throughout the work day The employee is regularly required to sit talk or hear<br >All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin status as a qualified individual with a disability or Vietnam era or other protected veteran<br >LIDG1<p>
Senior QA Software Engineer
Company: 3Pillar Global
Location: Remote
Posted Mar 15, 2024
<p><b>We are 3PILLAR GLOBAL <b><p> <p><br ><p> <p><span>We build breakthrough software products that<span><b> power digital businesses<b><span> We are an innovative product development partner whose solutions drive rapid revenue market share and customer growth for industry leaders in Software and SaaS Media and Publishing Information Services and Retail <span><p> <p><br ><p> <p><span>Our key differentiator is our <span><b>Product Mindset<b><span> Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindsets core values Minimize Time to Value Solve For Need and Excel at Change Our teams apply this mindset to build digital products that are customerfacing and revenuegenerating Our businessminded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond<span><p> <p><b>RESPONSIBILITIES<b> <p><ul><li>Building automation framework for clients products<li> <li>Creating tests and wrappers to help the automation team writing their tests easily<li> <ul><p><b>REQUIREMENTS<b> <p><ul><li><b>MUST HAVE<b><li> <li>Python<li> <li>Networking<li> <p><br ><p> <li><b>NICE TO HAVE<b><li> <li>Linux<li> <p><br ><p> <ul><p><b>BENEFITS<b> <p><ul><li>Fulltime contract<li> <li>Unlimited work from home<li> <li>Flexible working schedule<li> <li>Substitution day<li> <li>Yearly performance bonus<li> <li>Referral bonuses<li> <li>Internal Trainings<li> <li>Company supports exams and certifications for professional growth<li> <li>Pluralsight amp Udemy subscription<li> <li>Internal library<li> <li>Medical package<li> <li>Flexible benefits Allowance that you can spend on benefits of your choice<li> <p><br ><p> <p>LIRemote<p> <p><br ><p> <ul>
QA Software Engineer
Company: 3Pillar Global
Location: Remote
Posted Mar 15, 2024
<p><b>We are 3PILLAR GLOBAL <b><p> <p><br ><p> <p><span>We build breakthrough software products that<span><b> power digital businesses<b><span> We are an innovative product development partner whose solutions drive rapid revenue market share and customer growth for industry leaders in Software and SaaS Media and Publishing Information Services and Retail <span><p> <p><br ><p> <p><span>Our key differentiator is our <span><b>Product Mindset<b><span> Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindsets core values Minimize Time to Value Solve For Need and Excel at Change Our teams apply this mindset to build digital products that are customerfacing and revenuegenerating Our businessminded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond<span><p> <p><b>RESPONSIBILITIES<b> <p><ul><li>Building automation framework for clients products<li> <li>Creating tests and wrappers to help the automation team writing their tests easily<li> <ul><p><b>REQUIREMENTS<b> <p><ul><li><b>MUST HAVE<b><li> <li>Python<li> <p><br ><p> <li><b>NICE TO HAVE<b><li> <li>Linux<li> <li>Networking<li> <ul><p><b>BENEFITS<b> <p><ul><li>Fulltime contract<li> <li>Unlimited work from home<li> <li>Flexible working schedule<li> <li>Substitution day<li> <li>Yearly performance bonus<li> <li>Referral bonuses<li> <li>Internal Trainings<li> <li>Company supports exams and certifications for professional growth<li> <li>Pluralsight amp Udemy subscription<li> <li>Internal library<li> <li>Medical package<li> <li>Flexible benefits Allowance that you can spend on benefits of your choice<li> <p><br ><p> <p>LIRemote<p> <p><br ><p> <ul>
Software Engineer III - C#
Company: McDonald's Global Technology
Location: Chicago, IL
Posted Mar 15, 2024
<p><b>Job Description<b><br >Company Description<br >McDonalds evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand We are recognized on lists like Fortunes Most Admired Companies and Fast Companys Most Innovative Companies <br >Doubling Down on the 4Ds Delivery Digital Drive Thru and Development <br >Our growth pillars emphasize the important role technology plays as the leading global omnichannel restaurant brand Technology enables the organization through digital technology and improving the customer crew and employee experience each and every day<br >Global Technology forging the way <br >Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms like AI and edge computing to deliver on the next set of cuttingedge opportunities for the business At McDonalds you get to solve technology innovation challenges at an incredible scale and work across global teams who are always hungry for a challenge This provides access to exciting career paths for technologists Its bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant<br >Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy<br >Job Description<br >The Commercial Product amp Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively<br >Software Engineer III reports to the Sr Engineering Manager Chapter Lead In this role you will partner with our Product Management and Architecture teams to coordinate execution of the forwardlooking vision of McDonalds Digital Technologies and the highvalue transformation initiatives that will fuel our journey<br >That said the biggest area of increase in our spending has been in technology which is helping to drive our growth Were looking at how to use technology to improve the customer experience build new customer experiences reduce or eliminate repetitive task areas and make employees jobs more exciting With all the new projects and initiatives it is an exciting time to be on the team that is helping to make a Better McDonalds<br ><strong>Responsibilities<strong><br ><p><ul><li>Contribute to all aspects of the agile development life cycle including design development documentation testing and operations<li> <li>As a software engineer you will play a pivotal role in crafting the definition vision design road map and development of product features from beginning to end<li> <li>Design implement test deploy and maintain innovative software solutions to transform service performance adaptability cost and security<li> <li>Use software engineering best practices to ensure a high standard of quality for all teams work<li> <li>Work in an agile startuplike development environment where you are always working on the most meaningful priorities<li> <li>Provide mentorship and guidance to junior engineers<li> <ul><p>Qualifications <p><ul><li>10+ years of noninternship professional software development experience with programming experience in C<li> <li>5+ years of experience contributing to the architecture and design architecture design patterns reliability and scaling of new and current systems<li> <li>Bachelors Degree in Computer Science or related field or equivalent years of experience<li> <li>Proven knowledge of Computer Science fundamentals objectoriented design data structures and algorithm<li> <li>Strong verbal and written communication skills are hardworking and deliver high quality results in a fastpaced environment<li> <li>Proven leadership abilities in an engineering environment in driving operational precision and best practices<li> <li>Highly quantitative with great judgment and passion for building a great customer experience<li> <li>Ability to take a project from scoping requirements to launch to delivery<li> <ul><p>Additional Information<br >McDonalds is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs Additionally if you or another applicant of whom you are aware require assistance accessing or reading this job posting or otherwise seek assistance in the application process please contact recruitingsupportteamusmcdcom<br >McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex sex stereotyping pregnancy including pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding race color religion ancestry or national origin age disability status medical condition marital status sexual orientation gender gender identity gender expression transgender status protected military or veteran status citizenship status genetic information or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<br >Nothing in this job posting or description should be construed as an offer or guarantee of employment<p>
Existing Account Sales
Company: Neuron team at CDK Global
Location: Seattle, WA
Posted Mar 15, 2024
<p>The <b>Account Sales Executive<b> for our baseline products creates business relationships increases incremental revenue and retains business with CDK clients through facetoface sales activities Works in conjunction with channel partners to increase sales opportunities in CDK Strategic Products to grow CDKs share of wallet in existing client base Achieves annual assigned sales plan working under guidance of the Director of Sales <p> <p><b>Territory is the great Seattle area must live in the area to be considered <b> <p> <p><b> What Action It Will Take <b> <p> <ul><li>Identify and define a growth strategy in the market for the business<li> <li>Consistently exceed monthly quarterly and annual sales targets and expect to be wellcompensated for results<li> <li>Manage the sales process end to end proactively managing our internal teams to ensure completion of the implementation process <li> <ul><p><b> Qualifications amp Job Requirements <b> <p> <ul><li>Bachelors Degree or equivalent experience<li> <li>At least 35 years dealership experience preferably in sales or business development plus b2b outside complex software sales experience<li> <ul><p><b> OR <b> <p> <ul><li>At least 35 years of B2B outside sales experience with experience selling to automotive dealerships<li> <ul><p><b> OR <b> <p> <ul><li>At least 35 years of B2B complex sales experience selling software or SaaS<li> <li>Ability to manage a complex sales process and provide customer support based on the needs of the client<li> <li>Proven track record of success<li> <li>Ability to travel 75 in the field<li> <ul><p><b> Salary $75000 + Commissions + Benefits <b> <p> <p>CDK Global is committed to fair and equitable compensation practices Compensation packages are based on several factors including but not limited to skills experience certifications and work location The total compensation package for this position may also include annual performance bonus benefits andor other applicable incentive compensation plansWe offer Medical dental and vision benefits in addition to <p> <ul><li>Paid Time Off PTO<li> <li>401K Matching Program<li> <li>Tuition Reimbursement<li> <ul><p>At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities We are open curious and encourage different views so that everyone can be their best selves and make an impact <p> <p>CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability including pregnancy results of genetic testing service in the military veteran status or any other category protected by law <p> <p>Applicants for employment in the US must be authorized to work in the US CDK may offer employer visa sponsorship to applicants<p>