Jobs at Intercom
Intercom is a SaaS platform that connects businesses with customers through in‑app messages, live chat, and help centers. It has built a reputation for turning customer support into a proactive marketing channel and for its data‑driven product roadmap.
Intercom hires engineers, product managers, designers, and customer success specialists. Candidates often join a cross‑functional team that emphasizes fast iteration, A/B testing, and a culture of transparency around product metrics.
Job Transparency lists Intercom’s 201 openings with exact salary ranges, employee reviews, and sentiment trends. Having that data upfront lets you compare pay scales, assess benefits, and gauge workplace culture before you submit a résumé.
Senior Business Systems Admin (Salesforce CPQ)
Company: Intercom
Location: Chicago, IL
Posted Feb 22, 2023
Intercom is redefining customer support with powerful messaging and automation. They help businesses deliver efficient and personal customer experiences at scale, used by over 25,000 global organizations. The GTM Systems team is well-positioned to drive real impact in supporting Go To Market teams and creating seamless employee experiences. The Sr. Salesforce CPQ Admin role involves managing CPQ infrastructure, partnering with cross-functional teams, and implementing processes for automation and optimization. The role requires Salesforce development skills, experience with financial systems, and understanding of the Salesforce platform constraints.
Salesforce QA Lead
Company: Intercom
Location: Remote
Posted Feb 20, 2023
Intercom is redefining customer support with powerful messaging and automation. They help businesses deliver efficient and personal customer experiences at scale, with over 500 million messages sent monthly and 600 million monthly active end users. The GTM Systems team is looking for a Salesforce Quality Assurance Lead to manage QA efforts, ensure high-quality software, and drive automation testing frameworks.
Salesforce QA Lead
Company: Intercom
Location: Chicago, IL
Posted Feb 20, 2023
Intercom is redefining customer support with powerful messaging and automation. They help businesses deliver efficient and personal customer experiences at scale, with over 500 million messages sent monthly and 600 million monthly active end users. The GTM Systems team is looking for a Salesforce Quality Assurance Lead to ensure high-quality software and drive automation testing frameworks.
Customer Support Quality Assurance & Continuous Improvement Manager
Company: Intercom
Location: Chicago, IL
Posted Feb 23, 2023
Intercom is a company that provides powerful messaging and automation for customer support. They help businesses like Atlassian, Amazon, and Lyft Business deliver efficient and personal customer experiences at scale. They are looking for a quality assurance and continuous improvement program manager with experience in customer-facing roles and quality assurance.
Customer Support Process Improvement Manager
Company: Intercom
Location: Chicago, IL
Posted Feb 28, 2023
Intercom is a company that provides powerful messaging and automation for customer support. They help businesses like Atlassian, Amazon, and Lyft Business deliver efficient and personal customer experiences at scale. The company is looking for a process management expert to improve customer support processes and workflows.
Salesforce QA Lead
Company: Intercom
Location: Remote
Posted Feb 20, 2023
Intercom is redefining customer support with powerful messaging and automation. They help businesses like Atlassian, Amazon, and Lyft Business deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. The GTM Systems team is looking for a Salesforce Quality Assurance Lead to manage and lead QA efforts for their Salesforce applications.
Customer Support Process Improvement Manager
Company: Intercom
Location: Chicago, IL
Posted Feb 28, 2023
Intercom is a company that provides powerful messaging and automation for customer support. They help businesses like Atlassian, Amazon, and Lyft Business deliver efficient and personal customer experiences at scale. They are looking for a proven operator to design, build, maintain, and improve Customer Support's processes and workflows. The role requires experience in customer-facing roles, process management, project management, and data-driven decision making.
Salesforce QA Lead
Company: Intercom
Location: Chicago, IL
Posted Feb 20, 2023
Intercom is redefining customer support with powerful messaging and automation. They help businesses deliver efficient and personal customer experiences at scale, with over 500 million messages sent monthly and 600 million monthly active end users. The GTM Systems team is looking for a Salesforce Quality Assurance Lead to manage QA efforts, ensure high-quality software, and drive automation testing frameworks.
Contracts Manager
Company: Intercom
Location: Chicago, IL
Posted Feb 19, 2023
Intercom is a fast-growing company that provides powerful messaging and automation for customer service teams. They are looking for a Contracts Manager to assist with negotiating commercial contracts, managing daily requests, and implementing best practices for contract administration. The role requires 5+ years of experience in a similar role and knowledge of legal and commercial terms. The company offers competitive salary, meaningful equity, and comprehensive benefits.
Quality Assurance & Continuous Improvement Manager
Company: Intercom
Location: Chicago, IL
Posted Feb 23, 2023
Intercom is seeking a seasoned professional to develop and manage its Quality and Continuous Improvement program for Customer Support. The role involves creating a framework for conversation and QA insights, collaborating with QA reviewers, maximizing the value of the continuous improvement tech stack, and working on large, cross-functional projects. The ideal candidate should have 5+ years of experience in Customer Support, 3+ years in quality assurance or management, and strong interpersonal and technical skills. Intercom offers competitive benefits and is committed to diversity and equal employment opportunities.
Sr. Technical Enablement Manager
Company: Intercom
Location: Chicago, IL
Posted Mar 02, 2023
Intercom is a powerful messaging and automation tool used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business. It enables interactions with over 600 million monthly active end users and sends over 500 million messages per month. The company is looking for a Senior Technical Enablement Manager to help shape its enablement strategy and deliver continuous learning programs to customer-facing teams.
Senior Business Systems Admin (Salesforce CPQ)
Company: Intercom
Location: Chicago, IL
Posted Feb 22, 2023
Intercom is redefining customer support with powerful messaging and automation. They help businesses deliver efficient and personal customer experiences at scale, with over 500 million messages sent per month and 600 million monthly active end users. The GTM Systems team is well-positioned to drive real impact in supporting Go To Market teams and creating seamless employee experiences.