Jobs at InvoiceCloud
78 open positions
Payer Support Specialist
Company: InvoiceCloud
Location: Remote
Posted Mar 07, 2024
InvoiceCloud, a leading provider of online bill payment services, is seeking an entry-level Payer Support Specialist. The role involves understanding Invoice Cloud solutions, providing world-class customer support, and resolving payer issues. The company offers competitive compensation, benefits, and opportunities for growth. InvoiceCloud is an equal opportunity employer committed to diversity and inclusion.
Enterprise Sales Director - Government & Utilities
Company: InvoiceCloud
Location: Remote
Posted Mar 09, 2024
InvoiceCloud, a leading provider of online bill payment services, is seeking an experienced Enterprise Sales Director. The role involves selling to large enterprise-level targets in the government and utilities vertical, driving new client bookings, and managing sales targets. The ideal candidate should have expertise in payments, government, and utilities, with a minimum of 5 years of enterprise-level sales experience. The position offers a competitive base compensation range of $145,000 to $150,000 annually, along with benefits including medical, dental, vision, life & disability insurance, 401(k) plan with company match, flexible time off, mental health resources, paid parental leave, tuition reimbursement, and more. InvoiceCloud is an Equal Opportunity Employer.
Sales Development Representative
Company: InvoiceCloud
Location: Other US Location
Posted Mar 19, 2024
InvoiceCloud is a leading provider of online bill payment services, offering a secure, innovative, and inclusive fintech solution. The company is dedicated to professional development, focused on growing business and technical acumen to prepare employees for career progression.
Enterprise Sales Director - Financial Services
Company: InvoiceCloud
Location: Remote
Posted Mar 17, 2024
InvoiceCloud, a leading provider of online bill payment services, is seeking an experienced Enterprise Sales Director for the Financial Services Vertical. The role involves creating and executing sales plans, developing partnerships, and managing a sales pipeline. The ideal candidate should have at least 4-5 years of enterprise sales experience in software/technology, strong time management skills, and the ability to match client problems with InvoiceCloud's product. The base compensation range is $145,000 to $150,000 annually, with additional benefits including health insurance, 401(k) plan, flexible time off, and tuition reimbursement.
Tier II Product Specialist
Company: InvoiceCloud
Location: Remote
Posted Mar 08, 2024
InvoiceCloud, a leading provider of online bill payment services, is seeking a Tier 2 Product Specialist. The role involves resolving complex issues, working with software partners and vendors, and proactively assisting clients. The employee will undergo training, shadowing, and gradually increase their ticket resolution capacity. The base compensation range is $49,000 to $69,000 annually, with additional benefits including health insurance, 401(k) plan, flexible time off, mental health resources, and tuition reimbursement. InvoiceCloud is an Equal Opportunity Employer.
Data Conversion Engineer
Company: InvoiceCloud
Location: Remote
Posted Nov 15, 2023
InvoiceCloud, a leading provider of online bill payment services, is seeking a Data Conversion Engineer. The role involves converting data for clients transitioning or upgrading their core processing system, ensuring a consistent online bill paying experience. The ideal candidate should have a Bachelor's Degree, 5 years of experience with Microsoft Technologies, proficiency with SQL Server and Microsoft ETL tools, and machine learning/automation experience. The company offers competitive compensation, benefits, and a collaborative work environment.
Platform Reliability Engineering Manager
Company: InvoiceCloud
Location: Remote
Posted Nov 11, 2023
InvoiceCloud is a leading provider of online bill payment services, helping institutions put customer experience first. The company is looking for an SRE team lead to define the functional responsibilities of the SRE Platform Operations team and manage the delivery and execution of our Platform Operations.
SVP of Software Engineering
Company: InvoiceCloud
Location: Remote
Posted Mar 19, 2024
<div> <p><strong>About InvoiceCloud<strong> <p> <p>InvoiceCloud an EngageSmart solution is a leading provider of online bill payment services Founded in 2009 the company has grown to be one of the leading disruptors in the cloudbased electronic bill presentment and payment EBPP space helping institutions put customer experience first By switching to InvoiceCloud clients can improve customer engagement loyalty and efficiency while reducing churn and missed payments in the process With over 50 million payments processed annually InvoiceCloud is one of the most secure innovative and inclusive fintech solutions in the market To learn more visit wwwInvoiceCloudcom <p> <div> <p>The Invoice Cloud Engineering team owns the overall architecture innovation development data site reliability security availability of our industryleading SaaS customer engagement ebilling and payment platform used by thousands of businesses and millions of customers With its marketleading solutions partnership model and vertical focus Invoice Cloud is scaling rapidly To realize this journey and future growth Invoice Cloud is seeking a Senior Vice President SVP to lead and scale the product engineering organization As the Senior Vice President of Software Engineering you will play a pivotal role in driving ongoing transformation to build a worldclass engineering capability This position reports directly to the Chief Technology Officer This role will be accountable for the leadership and performance of all software engineering activities that drive the product and B2B integrations platform<p> <p>The SVP will work closely and partner with other pillars in Engineering organization Enterprise Architecture Reliability Engineering and Platform Engineering The SVP will also serve as a critical partner to the SVP of Product and assist in formulating product strategies and roadmaps that delight customers further differentiate the platform and generate high revenue growth and low churn The SVP will play a key role in nurturing an enterprisewide culture of technology innovation <p> <p>The SVP will enhance a solid industryleading SaaS platform to deliver product innovation while ensuring scalability performance and reliability The SVP will manage a team of leaders who will lead 70+ team members across the United States and offshore partners They will be accountable for mentoring and coaching this expanding team ensuring it is well prepared for these next phases of growth This is a unique opportunity to own build and lead a team during a highgrowth phase while ensuring that Invoice Cloud is continuously driving product innovation without compromising quality security and stability<p> <p><strong>Who we seek<strong><p> <ul><li>A proven technology thought leader with a track record of successfully scaling software engineering teams Minimum of ten years demonstrating outstanding leadership and management abilities<li> <li>Has navigated the challenges of transitioning organizations from startup to scale gaining firsthand insights into realworld challenges<li> <li>Prior experience working with PE or VCbacked organization during a highgrowth phase<li> <li>A highenergy resultsoriented leader with strong engineering operations communications and change management skills<li> <li>Realworld experience in building enterprise scale SaaS products and platforms serving thousands of customers<li> <li>Started as a software engineer and progressed through leadership roles evolving from Manager to VP<li> <li>Possesses handson architecture experience with demonstrated strategies in transforming legacy monolith architectures to scalable micro frontend and services architecture patterns<li> <li>Thorough and current understanding of cloud technologies and frameworks Microsoft Azure cloud and Microsoft technology stack preferred<li> <li>Experience working in highly regulated securityfocused environments familiar with setting up controls and processes around HIPAA HiTrust PCI SOC 2 or similar frameworks<li> <li>Demonstrates a strong understanding and application of leanagile concepts in streamlining and scaling software delivery operations<li> <li>Demonstrates the ability to cultivate a culture and behaviors that yield highperformance teams dispersed across the United States and offshore locations<li> <li>Demonstrates proficiency in modeling and designing organizational structures using multiple approaches<li> <li>Clearly articulates the transformation goals and aligns them with the overarching stakeholder goals<li> <li>Serves as a handson coach and mentor promoting consistent engineering practices and fostering accountability for overall product quality site reliability and security<li> <li>Possesses a deep understanding of payments products<li> <li>Understands and drives product innovation by validating customer needs<li> <li>Demonstrate ability to manage overall portfolio spanning innovation and running the business activities<li> <li>Efficient at stakeholder management ensuring clear communication and alignment with overall stakeholder goals<li> <li>A good balance between idealism and pragmatism<li> <ul><p><strong>Outcomes<strong><p> <p><strong>First 90 days<strong><p> <ul><li>Develop an understanding of the current business model major initiatives and key stakeholders<li> <li>Develop an understanding of the current software data amp cloud architectures<li> <li>Develop and understanding of the current software testing DevSecOps processes and tools<li> <li>Become familiar with key systems service management and operational processes<li> <li>Socialize areas of improvement observed during the onboarding amp training period<li> <ul><p><strong>Ongoing<strong><p> <p>The SVP Engineering role will have a broad set of responsibilities including the following<p> <ul><li>Leadership and Strategy <ul><li>Provide visionary leadership and strategy for scaling software engineering teams effectively<li> <li>Apply insights gained from transitioning organizations from startup to scale to navigate realworld challenges<li> <li>Clearly articulate and communicate the goals of ongoing transformations aligning them with broader stakeholder objectives<li> <ul><li> <li>Career Growth and Expertise <ul><li>Guide the career growth of the engineering team leveraging personal experience as a software engineer who advanced to VP<li> <li>Actively coach and mentor team members driving strong and repeatable engineering practices<li> <li>Collaborate with the Architecture team to implement strategies for transforming legacy monolith architectures into scalable micro frontend and services architecture patterns<li> <ul><li> <li>Cultural Leadership <ul><li>Foster a culture that encourages highperformance teams and behaviors conducive to innovation<li> <li>Implement and champion leanagile concepts to streamline and scale software delivery operations<li> <ul><li> <li>Organizational Efficiency <ul><li>Demonstrate versatility in modeling and designing organizational structures to support growth and objectives<li> <li>Efficiently lead Directorlevel leaders providing guidance and direction to ensure cohesive team management<li> <li>Drive datadriven approaches to enhance engineering team productivity<li> <ul><li> <li>Product Development <ul><li>Leverage realworld experience to lead the development of SaaS products and platforms ensuring they meet the needs of thousands of customers<li> <li>Apply a deep understanding of payments products to inform technology decisions and advancements<li> <li>Instill a strong sense of accountability for the overall quality security and site reliability of the products<li> <ul><li> <li>Portfolio amp Stakeholder Management <ul><li>Articulate and negotiate a wellbalanced approach to the overall portfolio covering innovation feature enhancement security compliance reliability and scalability of the platform<li> <li>Effectively manage stakeholders ensuring clear communication and alignment with overall stakeholder goals<li> <ul><li> <ul><div> <p><strong>Benefits<strong><p> <p>We offer a competitive benefits program including<p> <ul><li>Medical dental vision life amp disability insurance<li> <li>401k plan with company match <li> <li>Flexible Time Off FTO wellbeing days paid holidays and summer Fridays<li> <li>Mental health resources<li> <li>Paid parental leave amp Backup Care<li> <li>Tuition reimbursement<li> <li>Employee Resource Groups ERGs<li> <ul><p><strong><span datacontrast=none>Invoice Cloud is an Equal Opportunity Employer<span><strong><span datacontrast=none> <span><span dataccpprops=> <span><p> <p><span datacontrast=none>Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws <span><span dataccpprops=> <span><p> <p><span datacontrast=none>This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training <span><span dataccpprops=> <span><p> <p><span dataccpprops=>If you have a disability under the Americans with Disabilities Act or similar law or you require a religious accommodation and you wish to discuss potential accommodations related to applying for employment at our company please contact jobsengagesmartcom<span><p> <p><span dataccpprops=>Click here to review EngageSmarts Job Applicant Privacy Policy <span><p> <p><strong><span datacontrast=none>To all recruitment agencies<span><strong><span datacontrast=none> Invoice Cloud does not accept agency resumes Please do not forward resumes to our jobs alias employees or any other organization location Invoice Cloud is not responsible for any fees related to unsolicited resumes <span><span dataccpprops=> <span><p> <div>
Senior Sales Development Representative
Company: InvoiceCloud
Location: Other US Location
Posted Mar 19, 2024
InvoiceCloud, a leading provider of online bill payment services, is seeking a Senior Sales Development Representative to drive new leads in the Government & Utilities sector. The role involves generating sales demand, pipeline revenue, and developing core sales skills. InvoiceCloud, an EngageSmart solution, is known for its customer-centric approach, innovative fintech solutions, and commitment to professional development. The company offers competitive benefits, uncapped commissions, and a supportive team environment.
Associate Merchant Audit Specialist
Company: InvoiceCloud
Location: Remote
Posted Mar 06, 2024
<div> <p><strong>About InvoiceCloud<strong> <p> <p>InvoiceCloud an EngageSmart solution is a leading provider of online bill payment services Founded in 2009 the company has grown to be one of the leading disruptors in the cloudbased electronic bill presentment and payment EBPP space helping institutions put customer experience first By switching to InvoiceCloud clients can improve customer engagement loyalty and efficiency while reducing churn and missed payments in the process With over 50 million payments processed annually InvoiceCloud is one of the most secure innovative and inclusive fintech solutions in the market To learn more visit wwwInvoiceCloudcom <p> <div> <p><br ><p><p>The Associate Merchant Audit Specialist will provide support to all functions within the Quality department They are expected to be detailoriented flexible nimble and diligent in their role managing short and longterm projects as well as dealing with daytoday Quality Assurance tasks The Associate Merchant Audit Specialist will identify onboarding project issues and provide corrective action to ensure our organizational standards and compliance levels are achieved and maintained<p> <p>The role will be remote inoffice or hybrid as preferred some travel may be required There is an expectation of outofhours flexibility if project deliverables are not met on time<p> <p><br ><p><p><strong><u>Essential Responsibilities<u><strong><p> <ul><li>Perform QA tasks for two business units <ul><li>QA for Bank changes<li> <ul><li> <li>QA for Price changes<li> <li>QA for Biller CRM onboarding<li> <li>QA for Merchant configuration and testing<li> <li>Ensure procedures are followed<li> <li>Review and understand the onboarding process<li> <li>Document quality assurance activities with internal reporting <ul><li>Identify training needs and process improvement opportunities to ensure compliance with organizational standards and regulatory requirements<li> <ul><li> <ul><ul><ul><li>Assist with fostering a culture of continuous improvement innovation and knowledge sharing within the quality team<li> <ul><ul><ul><li>Projects as needed<li> <ul><p><strong><u>Required Knowledge and Skills<u><strong><p> <ul><li>Proficiency with Microsoft Office Applications Outlook Word Excel etc<li> <li>Experience in merchant onboarding payment processing andor SaaS solution are highly desirable<li> <li>Excellent analytical problemsolving time management and organizational skills<li> <ul><ul><li>Outstanding attention to detail and great verbal written and interpersonal skills are required<li> <ul><ul><li>Selfstarter with a demonstrated ability to achieve results as part of a team and ability to effectively prioritize and multitask under deadlines<li> <li>Experience with Smartsheet Salesforce or Jira are desirable<li> <ul><p><strong><u>Preferred Years of Experience and Education<u><strong><p> <ul><li>Two years of experience in quality assurance or quality control<li> <li>Bachelors degree or equivalent in relevant field<li> <ul><ul><li>Professional certifications such as Six Sigma or CQA are a plus<li> <ul><p><br ><p><p>Base Compensation Range $6100000 to $7400000 annually<br >Base salary is one component of total compensation Employees may also be eligible for an annual bonus or commission and equity Some roles may also be eligible for overtime pay<br >The above represents the expected base compensation range for this job requisition Ultimately in determining your pay well consider many factors including but not limited to skills experience qualifications geographic location and other jobrelated factors<p> <div> <p><strong>Benefits<strong><p> <p>We offer a competitive benefits program including<p> <ul><li>Medical dental vision life amp disability insurance<li> <li>401k plan with company match <li> <li>Flexible Time Off FTO wellbeing days paid holidays and summer Fridays<li> <li>Mental health resources<li> <li>Paid parental leave amp Backup Care<li> <li>Tuition reimbursement<li> <li>Employee Resource Groups ERGs<li> <ul><p><strong><span datacontrast=none>Invoice Cloud is an Equal Opportunity Employer<span><strong><span datacontrast=none> <span><span dataccpprops=> <span><p> <p><span datacontrast=none>Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws <span><span dataccpprops=> <span><p> <p><span datacontrast=none>This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training <span><span dataccpprops=> <span><p> <p><span dataccpprops=>If you have a disability under the Americans with Disabilities Act or similar law or you require a religious accommodation and you wish to discuss potential accommodations related to applying for employment at our company please contact jobsengagesmartcom<span><p> <p><span dataccpprops=>Click here to review EngageSmarts Job Applicant Privacy Policy <span><p> <p><strong><span datacontrast=none>To all recruitment agencies<span><strong><span datacontrast=none> Invoice Cloud does not accept agency resumes Please do not forward resumes to our jobs alias employees or any other organization location Invoice Cloud is not responsible for any fees related to unsolicited resumes <span><span dataccpprops=> <span><p> <div>
Senior Sales Development Representative
Company: InvoiceCloud
Location: Other US Location
Posted Mar 07, 2024
InvoiceCloud, a leading provider of online bill payment services, is a fintech solution driving digital transformation in legacy industries. The company, founded in 2009, processes over 50 million payments annually and aims to improve customer engagement, loyalty, and efficiency. InvoiceCloud is part of EngageSmart, a vertical solutions company focused on professional development and career progression. The company is seeking a Senior Sales Development Representative with 1+ years of sales experience to drive new leads in the Financial Services & Insurance vertical. The role involves generating sales demand, pipeline revenue, and developing core sales skills. InvoiceCloud offers competitive benefits, including medical insurance, 401(k) plan, flexible time off, mental health resources, and tuition reimbursement.