Jobs at Iron Mountain
Iron Mountain has pivoted from secure physical storage to become a leader in digital information management, offering cloud‑based data protection and analytics services to Fortune 500 clients.
The company hires software engineers, cybersecurity specialists, data center technicians, and analytics consultants—roles that demand familiarity with HIPAA, GDPR, and cloud platforms like AWS and Azure. Candidates can expect rigorous interview processes that test technical proficiency, problem‑solving speed, and adherence to strict security protocols.
Job Transparency gives you instant access to Iron Mountain’s salary ranges, employee satisfaction metrics, and real‑time opening counts. This data lets you benchmark offers before you apply, identify high‑paying tech roles, and spot teams that align with your career goals.
Desktop Support Engineer L2
Company: Iron Systems
Location: Other US Location
Posted May 06, 2024
<p><strong>Responsibilities<strong> <p><ul><li>Complete detailed reports listing requests to technical assistance steps taken to resolve them and the specific datesindividuals involved <li> <li>Act as the initial point of contact for all computer and system related concerns from clients or other employees <li> <li>Assist management in creating training materials pertaining to computer troubleshooting and usage <li> <li>Organize and file documentation pertaining to warranties and instructional guides for computer hardware <li> <li>Maintain a working log detailed all required system updates as well as the date of completion <li> <li>Attend inperson meetings with clients to analyze troubleshoot and diagnose hardware problems <li> <li>Resolve technical issues related to network interruptions <li> <li>Install and configure computer systems and applications within the company<li> <ul><p><strong>Technical knowledge <strong> <p><ul><li>Windows amp Mac operating system knowledge <li> <li>Advantage if Linux is there Not mandatory <li> <li>Good knowledge on rebuilding Mac and Windows <li> <li>Good knowledge about basic windows and Mac Troubleshooting <li> <li>Able to troubleshoot audio video devices<li> <li>Should have knowledge in hosting virtual meetings <li> <ul>
Senior Program Manager
Company: Iron Mountain
Location: Other US Location
Posted May 26, 2024
Iron Mountain is hiring a Senior Program Manager to lead large, high-impact programs and projects. The role requires experience in program management, records management, and information technology, as well as strong communication and facilitation skills.
Customer Success Manager
Company: Iron Mountain
Location: Washington DC
Posted May 19, 2024
Iron Mountain, a global leader in storage and information management services, is seeking a Customer Success Manager (CSM) for North America. The CSM will be responsible for building and maintaining customer relationships, understanding their business objectives, and providing expert solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage. The role involves driving revenue growth, managing contract renewals and negotiations, and ensuring superior customer satisfaction. The ideal candidate should have a deep understanding of Iron Mountain's services, programs, workflows, systems, and processes, and possess strong business acumen. The role offers a competitive salary range of $64,800.00 - $81,000.00 + commissions.
Desktop Support Engineer L1
Company: Iron Systems
Location: Los Angeles, CA
Posted May 12, 2024
The job description outlines a role for a seasoned Technical Support Engineer with 6-8 years of experience in Windows and Mac environments. The role involves diagnosing and troubleshooting technical issues, providing hands-on support for hardware and software, managing asset inventory with ServiceNow, and ensuring user satisfaction. The candidate should be proficient in SCCM and JAMF, have excellent problem-solving and communication skills, and be familiar with ITSM tools like ServiceNow and JIRA. The role also requires strong customer service skills, adaptability, and the ability to work independently.
Functional Specialist - Lead
Company: Iron EagleX, Inc.
Location: Baltimore, MD
Posted May 04, 2024
Iron EagleX, a veteran-owned defense contracting company based in Tampa, FL, seeks a functional specialist lead with 4+ years of experience in a deployed or 24/7 support environment. The role involves serving as an on-site representative, resolving complex issues, and developing functional requirements for integrated information systems. The company offers comprehensive benefits, including health, vision, and dental plans, PTO, life insurance, disability plans, 401(K) retirement plans, and incentive programs. Iron EagleX is an equal opportunity employer.
Supply Chain Analyst I
Company: Iron Systems
Location: New York City, NY
Posted May 18, 2024
Iron Systems is seeking a Supply Chain Analyst I for a position in the US - NC - Central Metro. The role involves supporting the Supply Chain Team in collecting and verifying information from key suppliers, reviewing and distributing production, work, and shipment schedules, and compiling reports on progress of work, inventory levels, costs, and production problems. The ideal candidate should have strong interpersonal skills, attention to detail, analytical abilities, and experience with Microsoft Suite, particularly Excel. A Bachelor's degree in Supply Chain Management/Operations or a related business field is required, along with 1-2 years of Supply Chain and Manufacturing/Production Experience. Optional experience in Heating/Cooling Mechanical Equipment for Data Centers and construction is also beneficial.
Desktop EUC Support L1
Company: Iron Systems
Location: Other US Location
Posted May 12, 2024
FS Onsite Service Engineers are primarily focused on delivering exceptional customer service, ensuring all interactions result in a positive outcome. They provide comprehensive end-user support, including break-fix services, IMAC support, software troubleshooting, and mobility device support. They are expected to resolve issues within SLAs, follow IT processes, and provide on-call support when required. The role demands strong technical skills, excellent communication, and the ability to work with minimal supervision. Proficient experience and relevant certifications are preferred.
Desktop Engineer L1
Company: Iron Systems
Location: Raleigh-Durham, NC
Posted May 12, 2024
The job description outlines a role focused on managing and supporting desktop devices, including hardware, software, and connectivity. The responsibilities include incident management, IMAC and deskside support, hard and soft break-fix services, and maintaining devices throughout their lifecycle. The role also involves analyzing service desk calls, ensuring appropriate desktop images, monitoring security profiles, and providing VIP support. The ideal candidate should have knowledge of Windows 7 OS, AD, smart hands and feet support, and experience with service management tools like ServiceNow. Familiarity with EUC tools, remote support tools, MS Office, Outlook, Lync, VPN, and mobile device support is also preferred. An associate degree in electronics or a related field is required, with a bachelor's degree preferred.
Inside Sales Representative II
Company: Iron Mountain
Location: Other US Location
Posted May 19, 2024
Iron Mountain is seeking experienced B2B sales professionals to join their inside sales team. The Inside Sales Representative II role involves initiating, maintaining, and growing relationships with prospective and existing customers. Success is measured by hitting or exceeding monthly sales quotas and staying ahead of activity metrics. Iron Mountain offers a comprehensive benefits package, including medical, dental, vision insurance on day one, a guaranteed base salary, uncapped commission, bonus structure, paid time off, volunteer days, and various other perks. The ideal candidate should have 2+ years of B2B sales experience, strong interpersonal and communication skills, and a proven track record of achieving and exceeding sales quotas. Proficiency with CRM and sales management tools is preferred.
Lead Person
Company: Iron Mountain
Location: Phoenix – Mesa – Scottsdale, AZ
Posted May 01, 2024
Iron Mountain is looking for smart and committed people to join their team, providing expert solutions in records and information management, digital transformation services, and more. They partner with customers to preserve their valuable assets and protect their data privacy.
Desktop Support L1
Company: Iron Systems
Location: Other US Location
Posted May 11, 2024
The job posting is for an Onsite Support Technician with 1-3 years of experience in field services. The role involves providing customer-facing end-user support, including installation and configuration of desktops, laptops, mobile devices, and associated peripherals. The technician will also perform break-fix, desk-side support, and data migration. They will manage the ticket queue, coordinate with vendors, and provide IT support for events and meetings. The role requires experience with various desktop systems, Windows operating systems, and MS Office. The candidate should be bilingual in English and French, and have experience with Avaya, Nortel, Cisco, Siemens, and Mitel phones. The role also involves managing and building POS devices, and providing hand and feet support for network data and voice devices.
Director, Head of Organizational Effectiveness (Remote)
Company: Iron Mountain
Location: Remote
Posted May 02, 2024
Iron Mountain is seeking a Director, Head of Organizational Effectiveness to lead the design, development, and implementation of organizational processes. The role involves driving awareness and understanding of organizational effectiveness concepts, analyzing data and metrics, and providing coaching and support to HR teams. The ideal candidate will have a strong grasp of reporting and analytics frameworks, a proven track record in organizational effectiveness initiatives, and extensive change management experience.