Jobs at Klaviyo
1,463 open positions
Engineering Manager, Audience Growth
Company: Klaviyo
Location: Boston, MA
Posted Dec 17, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. We will never ask for payment, bank details, or personal financial information as part of the application process. ), Kubernetes, Terraform, and other DevOps tools The pay range for this role is listed below. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees. You can find our Job Applicant Privacy Notice here . You have been an Engineering Manager for a team before You have hired a successful team member before You have mentored an individual to become a technical leader on the team You have led and implemented large cross team technical projects You have hands on experience as a full stack engineer with React and backend languages (we use Python) Technologies we use (not exhaustive): React, HTML, TypeScript, JavaScript Python, Django, Celery MySQL, Redis, Pulsar Amazon Web Services (EC2, RDS, Aurora, etc. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Klaviyo is committed to a policy of equal opportunity and non-discrimination.
Customer Success Manager (Strategic Accounts)
Company: Klaviyo
Location: Peninsula
Posted Mar 09, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br >As a Strategic Customer Success Manager CSM you are a strategic thought leader in supporting our highest value customers through high touch proactive strategic consulting You serve as an advocate and partner to Klaviyos most strategic customers combining marketing strategic guidance technical aptitude and experienced business acumen to advise on core functionality features and use cases beyond the fundamentals to support a customers specific business results and help them to achieve maximum value with Klaviyo You have a deep understanding of the enterpriselevel customer expectations challenges and needs acting as a trusted advisor to your customers advocating for them internally while also challenging their current strategies utilizing data insights and industry knowledge to reinforce your recommendations You have a solid understanding of customer success principles excellent communication skills and a proven track record of managing complex customer relationships in an enterprise environment <br >As a Strategic CSM you will manage a book of business of approximately 10 accounts and align closely with executives and key crossfunctional stakeholders on challenges and business goals to help set customers and the business up for longterm growth and successYou will partner with key stakeholders across the business including Product Solution Architects Onboarding Specialists and Support to drive customer outcomes growth and mitigate any risk In addition you will be expected to proactively share insights via internal executive business reviews on an ongoing basis to provide ongoing visibility to Klaviyo leadership around customer sentiment successes challenges and risk <br >As part of our customer successfocused resultsdriven organization you will be responsible for driving sustainable longterm customer value and measured on your teams Net Revenue Retention Net Upgrade Gross Churn and customer satisfaction <br ><strong> In this role you will <strong> <br ><p><ul><li> Manage a book of business of Klaviyos top customers <li> <li> Create prescriptive and customized customer success plans based on customers goals amp challenges holding customers accountable to driving action and reporting impact to all levels within the customers organization <li> <li> Analyze usage patterns to provide proactive insights and guidance and recommend specific solutions to help customers achieve desired outcomes <li> <li> Build strong relationships with customers and executives to drive executive stakeholder alignment on both the customer and Klaviyo side <li> <li> Lead and plan weekly meetings with Customers while developing onsite cadence with customers for strategic workshops QGRs and customer networking <li> <li> Conduct regular business reviews with key stakeholders to assess customer health identify areas for improvement and provide strategic recommendations <li> <li> Work closely with key crossfunctional teams including Onboarding Solution Architects Sales Renewal Management Partner Success and Professional Services to define develop and execute effective customer adoption strategies <li> <li> Partner with the Sales team to identify account expansion opportunities via brand and new product expansion with customized account plans <li> <li> Act as an internal advocate for customers working closely with crossfunctional teams to drive customer success and product enhancements <li> <li> Collaboratively involve leadership across the business to drive customer value and decrease churn <li> <li> Manage Executive Sponsor Programs and facilitates internal Executive Business Reviews EBRs in partnership with Sales <li> <li> Develop and maintain a deep understanding of our products or services staying uptodate with industry trends and best practices <li> <li> Contribute to the ongoing improvement of our customer success processes and methodologies <li> <ul><p> <br ><strong> Were looking for people who have <strong> <br ><p><ul><li> 10+ years working within an Enterprise Customer Success model <li> <li> Served as book of business owner or leader for 8+ years <li> <li> Demonstrated success in managing complex customer relationships achieving customer satisfaction and driving customer retention and expansion <li> <li> Strong business acumen experience diving into earnings reports project planning during change in leadership identifying macro business trends and upskilling your peers in these areas <li> <li> Experience driving a strategic motion including value propositions executive planning outcome based engagements <li> <li> Excellent communication skills both written and verbal with the ability to engage and influence stakeholders at all levels of an organization <li> <li> Strong problemsolving and analytical skills with the ability to navigate through ambiguity and provide effective solutions <li> <li> Ability to prioritize and manage multiple customer accounts simultaneously while maintaining a high level of attention to detail <li> <li> Experience working with CRM systems and customer success tools eg Salesforce Gainsight <li> <li> Experience with first level technical triage while knowing when to bring in the right stakeholders to dive deeper and drive solutions forward <li> <li> Ability to create assets from scratch including marketing sales and strategy solutions <li> <li> Experience working with global procurement leads to negotiate pricing and deal strategy <li> <li> Possess a passion for technology and a willingness to continuously learn and adapt in a fastpaced environment <li> <li> Operate as a team player with a collaborative mindset and the ability to work effectively with crossfunctional teams <li> <ul><p> <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$144000$216000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Senior Lead, GTM Incentive Compensation Analytics
Company: Klaviyo
Location: Boston, MA
Posted Mar 09, 2024
Klaviyo is seeking an experienced Compensation Analytics Manager to join their GTM Strategy and Operations organization. The role involves designing and implementing compensation analytics solutions, managing incentive compensation reporting, and serving as a data and business process SME. The ideal candidate will have 8-10+ years of experience in BI reporting, Sales Ops, Sales Compensation, Finance, or related fields, with expertise in SQL development, data engineering, and programming. A Bachelor's degree in Data Science, Computer Science, Statistics, Finance, or a related field is required. The role offers a competitive pay range of $160,000-$240,000 USD, along with comprehensive benefits and a culture of learning.
Software Engineer - SMS Pipeline
Company: Klaviyo
Location: Boston, MA
Posted Dec 22, 2023
Klaviyo is a company that values diversity and inclusivity, and is looking for a software engineer to join their SMS Pipeline team. The team is responsible for building new features and supporting a platform that enables rapid growth and maximizes the value of the SMS channel for Klaviyo and its customers.
Benefits Program Lead, Global
Company: Klaviyo
Location: Boston, MA
Posted Dec 22, 2023
Klaviyo is seeking a Global Benefits Program Lead to join their People Operations team. The role involves managing and administering benefits programs, implementing complex projects, and communicating total rewards. The ideal candidate should have a BA degree, 8+ years of benefits program experience, global administration experience, and strong project management skills. Klaviyo values diversity and offers a comprehensive benefits package.
Product Designer, Onboarding
Company: Klaviyo
Location: Boston, MA
Posted Dec 17, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. We will never ask for payment, bank details, or personal financial information as part of the application process. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees. Your expertise will shape these experiences to be fast, intuitive, and inspirational, and you will conduct research to learn more about our customer needs. How You'll Have an Impact: Advocate for good user experience across our flows automation journey Take broad, conceptual ideas and turn them into useful and valuable outputs for our rapidly growing customer base Collaborate with our design system team to establish new patterns of interaction, when necessary Partner with Product Managers, Engineers, Researchers and Content Strategists to deliver intuitive and inspirational product experiences Demonstrate an experimental mindset to learn quickly and iterate on initiatives Give, solicit, and take feedback from other designers, engineers, and product managers to continually raise our bar for quality Understand and co-own the success metrics for owned product areas What You'll Need: Bachelor's degree and 3+ years of related experience A sharp sense of composition and style, using combinations of color, typography, layout and messaging to express different messages A portfolio of projects supporting end-to-end product development cycle, from audience definition to product adoption A deep understanding of the end-to-end iterative UX process, including wire-framing, prototyping, user research, and design systems Design experience across a variety of platforms (desktop, tablet, iOS, Android, etc.) You will work closely with the dedicated team of Designers, Product Managers, Engineers, and Data Scientists to prototype new features and interactions for onboarding and growth areas. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. You can find our Job Applicant Privacy Notice here . About the Role: Thousands of businesses rely on the Klaviyo platform to build efficient, effective, and data-informed marketing messages.
Product Designer, Flows
Company: Klaviyo
Location: Boston, MA
Posted Dec 17, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. We will never ask for payment, bank details, or personal financial information as part of the application process. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees. The ideal candidate is excited about tackling ambitious design problems, leveraging design to drive product strategy, and creating features that are fast, intuitive and inspirational. How You'll Have an Impact: Advocate for good user experience across our flows automation journey Take broad, conceptual ideas and turn them into useful and valuable outputs for our rapidly growing customer base Collaborate with our design system team to establish new patterns of interaction, when necessary Partner with Product Managers, Engineers, Researchers and Content Strategists to oversee new templates and our templates library Demonstrate an experimental mindset to learn quickly and iterate on initiatives Give, solicit, and take feedback from other designers, engineers, and product managers to continually raise our bar for quality Understand and co-own the success metrics for owned product areas What You'll Need: 3+ years of professional design experience A sharp sense of composition and style, using combinations of color, typography, layout and messaging to express different messages A portfolio of projects supporting end-to-end product development cycle, from audience definition to product adoption A deep understanding of the end-to-end iterative UX process, including wire-framing, prototyping, user research, and design systems Design experience across a variety of platforms (desktop, tablet, iOS, Android, etc.) You can find our Job Applicant Privacy Notice here . You will work closely with the dedicated team of Product Managers, Engineers, and Researchers to help shape the future of our product. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers.
Inbound Business Development Representative - May/June Graduates
Company: Klaviyo
Location: Boston, MA
Posted Mar 11, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br >Inbound BDRs are a crucial step in the sales cycle at Klaviyo In this role youll properly qualify and learn about a customers needs which is integral to success in a sales role We possess a deep understanding of the value of Klaviyos platform and the positive impact it can have on our prospective customers We pride ourselves on accountability effort and working collaboratively to create positive outcomes We understand that these values are essential to meeting goals and exceeding expectations <br ><strong> How Youll Make a Difference <strong> <br ><p><ul><li> Generate meetings for the sales team through the rapid response to and qualification of inbound leads <li> <li> Learn to effectively identify qualified leads articulate Klaviyos value proposition and route opportunities properly to the direct sales team <li> <li> Support the success of your peers and provide guidance and support to new BDRs <li> <li> Spend time optimizing the roleprocess of an iBDR <li> <li> Reflect Klaviyos values of accountability and effort <li> <li> Build a plan to reach out to key prospects and have a timeline for execution <li> <li> Utilize all available resources to reach out to key prospects and establish a line of communication <li> <ul><p> <br ><strong> Who You Are <strong> <br ><p><ul><li> Located in the Boston area <li> <li> Have a BABS or equivalent <li> <li> Have a strong desire to be in technology sales and have already developed a baseline framework for how to effectively sell <li> <li> Continually seek improvement and are rigorous in your pursuit of it <li> <li> Are excited motivated and inspired by exceeding goals <li> <li> Are thoughtful engaging energetic and selfaware <li> <li> Have experience working in a fastpaced environment <li> <li> Focus on details are a selfstarter and are relentless but professional <li> <li> Have excellent writtenverbal communication skills <li> <ul><p> <br >LIHybrid LIDee <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$2163$2163 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Vice President, Product Marketing
Company: Klaviyo
Location: Boston, MA
Posted Mar 09, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br >As the Vice President Product Marketing you are a strategic thinker and compelling storyteller who is highly experienced in leading product marketing teams and passionate about collaborating with customers In this role you will drive strategy based on a deep understanding of our customer their needs and the marketplace You are an exceptional product champion and have extensive experience in enterprise B2B and SMB product marketing as well as proven success in enabling sales to communicate our unique value proposition You have experience developing strategic and innovative GTM programs for B2B and SMB software products and you have successfully launched high growth products in your career You deeply understand market dynamics customer needs the competitive landscape and product levers to drive overall messaging and value proposition for Klaviyos platform and products <br ><strong> How You will Make a Difference <strong> <br ><p><ul><li> <strong> Team Leader <strong> Design build and lead a worldclass Product Marketing organization that PMMs crave to be a part of to develop their skills and grow their careers <li> <li> <strong> Product Launches <strong> Plan the market launch of new products and manage the crossfunctional implementation of the plan to ensure new product releases are successful delivered to the market quickly and efficiently <li> <li> <strong> Market Requirements <strong> Develop and implement new marketing strategies that result in market share gain and provide direction and collateral for sales marketing and support teams worldwide Partner with Sales and Operations leaders to define and iterate on our GTM motions sales engagement process and pricing and packaging strategy <li> <li> <strong> Product Positioning <strong> Develop product positioning and messaging that differentiates our products in the market <li> <li> <strong> Lead Generation <strong> Produce product marketing collateral and work with other team members to ensure the best quality materials and information is presented to our customers and prospects <li> <li> <strong> Sales Enablement <strong> Communicate the products value proposition to the sales team and develop the sales tools that support the selling process of your productsCollaborate extensively with Sales Enablement on the creation and evolution of our sales content for every segment and function from initial meeting to final close deck <li> <li> <strong> Market and Competitive Analysis <strong> Evaluate industry trends competitors and standards and how they apply to Klaviyos overall product strategy <li> <li> <strong> Product Evangelist <strong> Act as key public spokesperson keeping the press and analysts informed of Klaviyos product strategy and progress Partner with Analyst Relations to evangelize our point of view on the market to the analyst community and to ensure we receive the highest possible ratings <li> <ul><p> <br ><strong> Who You Are <strong> <br ><p><ul><li> 10+ years Product Marketing experience with passion for customer experience and creating clear messaging and product positioning <li> <li> Solid ability to problemsolve and think strategically <li> <li> Ability to conduct research and shape the problem space in ambiguous settings <li> <li> Collaborative approach to work with crossfunctional teams <li> <li> Selfmotivated able to work independently while coordinating activities with crossdivisional teams in remote locations <li> <li> Team player able to communicate with technical and business experts at all levels of the organization <li> <li> Ability to motivate people <li> <li> Experience in customer engagements <li> <li> Confident personality and strong interpersonal skills with track record for influencing outside span of control <li> <li> Background with middleware products such as big data data integration cloud and application integration technologies <li> <li> Strong presentation skills and ability to deal with ambiguity is a must <li> <li> Ability to prioritize and meet deadlines <li> <ul><p> <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$300000$400000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Customer Success Manager (Strategic Accounts)
Company: Klaviyo
Location: Greater Denver Area
Posted Mar 09, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br ><strong> Looking for candidates in LA New York San Francisco Boston or Denver <strong> <br >As an Enterprise Customer Success Manager CSM you are a strategic thought leader in supporting our highest value customers through high touch proactive strategic consulting You serve as an advocate and partner to Klaviyos most strategic customers combining marketing strategic guidance technical aptitude and experienced business acumen to advise on core functionality features and use cases beyond the fundamentals to support a customers specific business results and help them to achieve maximum value with Klaviyo You have a deep understanding of the enterpriselevel customer expectations challenges and needs acting as a trusted advisor to your customers advocating for them internally while also challenging their current strategies utilizing data insights and industry knowledge to reinforce your recommendations You have a solid understanding of customer success principles excellent communication skills and a proven track record of managing complex customer relationships in an enterprise environment <br >As an Enterprise CSM you will manage a book of business of approximately 10 accounts and align closely with executives and key crossfunctional stakeholders on challenges and business goals to help set customers and the business up for longterm growth and successYou will partner with key stakeholders across the business including Product Solution Architects Onboarding Specialists and Support to drive customer outcomes growth and mitigate any risk In addition you will be expected to proactively share insights via internal executive business reviews on an ongoing basis to provide ongoing visibility to Klaviyo leadership around customer sentiment successes challenges and risk <br >As part of our customer successfocused resultsdriven organization you will be responsible for driving sustainable longterm customer value and measured on your teams Net Revenue Retention Net Upgrade Gross Churn and customer satisfaction <br ><strong> In this role you will <strong> <br ><p><ul><li> Manage a book of business of Klaviyos top customers <li> <li> Create prescriptive and customized customer success plans based on customers goals amp challenges holding customers accountable to driving action and reporting impact to all levels within the customers organization <li> <li> Analyze usage patterns to provide proactive insights and guidance and recommend specific solutions to help customers achieve desired outcomes <li> <li> Build strong relationships with customers and executives to drive executive stakeholder alignment on both the customer and Klaviyo side <li> <li> Lead and plan weekly meetings with Customers while developing onsite cadence with customers for strategic workshops QGRs and customer networking <li> <li> Conduct regular business reviews with key stakeholders to assess customer health identify areas for improvement and provide strategic recommendations <li> <li> Work closely with key crossfunctional teams including Onboarding Solution Architects Sales Renewal Management Partner Success and Professional Services to define develop and execute effective customer adoption strategies <li> <li> Partner with the Sales team to identify account expansion opportunities via brand and new product expansion with customized account plans <li> <li> Act as an internal advocate for customers working closely with crossfunctional teams to drive customer success and product enhancements <li> <li> Collaboratively involve leadership across the business to drive customer value and decrease churn <li> <li> Manage Executive Sponsor Programs and facilitates internal Executive Business Reviews EBRs in partnership with Sales <li> <li> Develop and maintain a deep understanding of our products or services staying uptodate with industry trends and best practices <li> <li> Contribute to the ongoing improvement of our customer success processes and methodologies <li> <ul><p> <br ><strong> Were looking for people who have <strong> <br ><p><ul><li> 10+ years working within an Enterprise Customer Success model <li> <li> Served as book of business owner or leader for 8+ years <li> <li> Demonstrated success in managing complex customer relationships achieving customer satisfaction and driving customer retention and expansion <li> <li> Strong business acumen experience diving into earnings reports project planning during change in leadership identifying macro business trends and upskilling your peers in these areas <li> <li> Experience driving a strategic motion including value propositions executive planning outcome based engagements <li> <li> Excellent communication skills both written and verbal with the ability to engage and influence stakeholders at all levels of an organization <li> <li> Strong problemsolving and analytical skills with the ability to navigate through ambiguity and provide effective solutions <li> <li> Ability to prioritize and manage multiple customer accounts simultaneously while maintaining a high level of attention to detail <li> <li> Experience working with CRM systems and customer success tools eg Salesforce Gainsight <li> <li> Experience with first level technical triage while knowing when to bring in the right stakeholders to dive deeper and drive solutions forward <li> <li> Ability to create assets from scratch including marketing sales and strategy solutions <li> <li> Experience working with global procurement leads to negotiate pricing and deal strategy <li> <li> Possess a passion for technology and a willingness to continuously learn and adapt in a fastpaced environment <li> <li> Operate as a team player with a collaborative mindset and the ability to work effectively with crossfunctional teams <li> <ul><p> <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$144000$216000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Product Expert (Monday-Friday)
Company: Klaviyo
Location: Boston, MA
Posted Dec 23, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. We will never ask for payment, bank details, or personal financial information as part of the application process. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees. You can find our Job Applicant Privacy Notice here . Passionate about creative problem solving for customers and end users Self-motivated, eager to learn and thrive in a collaborative environment Capable of adapting quickly to changing priorities Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce Web works, networking, and software products DNS, IPs and other networking concepts APIs Email marketing platforms and E-Commerce platforms Hybrid CR1 Boston The pay range for this role is listed below. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously.
Product Manager - Growth
Company: Klaviyo
Location: Boston, MA
Posted Dec 23, 2023
Klaviyo values diverse backgrounds and experiences, offering opportunities for growth and success. They seek a Product Manager with 2+ years of experience, a data-driven mindset, and empathy for customer needs. The role involves collaborating with various teams, managing a roadmap, and creating clear product strategies. Klaviyo provides a supportive environment with comprehensive benefits and a focus on learning and growth.