Jobs at Klaviyo
1,463 open positions
Contracts Manager (Hub)
Company: Klaviyo
Location: Peninsula
Posted Mar 13, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br >Klaviyo is seeking a Contracts Manager to join our growing legal team This role will be based out of Boston or Denver Your primary responsibilities will be to manage a large volume of inbound and outbound contracts and work with various Klaviyo business teams to handle contracts through review negotiation and execution You will work crossfunctionally with various business stakeholders procurement and sales teams to support contract reviews and negotiations and increase efficiencies in the legal contracting process The role calls for a strong business partner who is an independent thinker with strong communication negotiation and analytical skills the ability to resolve complex issues in an effective and solutionoriented manner and the ability to manage multiple projects and transactions at the same time <br ><strong> How You Will Make A Difference <strong> <br ><p><ul><li> Structure review negotiate and advise on a variety of commercial agreements including master services agreements data processing agreements service orders nondisclosure agreements and vendor contracts <li> <li> Understand and analyze contracts from varying purchase types SaaS Marketing Consulting etc and assess risk based on the needs of diverse business teams <li> <li> Partner closely with the procurement team on vendor contracts and the sales team on customer deals <li> <li> Assist in building and improving agreement templates and legal contracts processes <li> <li> Manage risk and ensure business and compliance needs including data privacy requirements <li> <ul><p> <br >Work with business stakeholders procurement and sales to develop bestinclass processes to reduce friction and increase quality of contract reviews and negotiations <br ><p><ul><li> Manage competing priorities and expectations in a highly dynamic work environment <li> <li> Handle other special projects as assigned and build relationships across the organization <li> <ul><p> <br ><strong> Who You Are <strong> <br ><p><ul><li> Bachelors degree from accredited college or university <li> <li> 35 years experience in negotiating complex technology agreements professional services agreements data processing agreements and marketing contracts with a cloud or software company <li> <li> Broad knowledge of legal principles and procedures as they relate to contracts <li> <li> Experience in solving multiple and complex challenges through critical thinking and crossfunctional collaboration <li> <li> Ambitious selfstarter willing to roll up their sleeves teamoriented with a sense of humor <li> <li> A practical businessoriented approach and excellent communication skills with the ability to distill complex legal concepts into simple actionable recommendations <li> <li> High level of integrity professionalism intellectual curiosity and willingness to grow <li> <ul><p> <br >CR1 Hybrid San Mateo <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$92000$138000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Lead Engineer, Corporate Security (Denver)
Company: Klaviyo
Location: Greater Denver Area
Posted Mar 15, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br ><strong> Job Summary <strong> <br >Klaviyo is looking for a skilled and experienced Lead Engineer within the Corporate Security domain to help lead a new team focused on safeguarding our digital assets including SaaS applications corporate networks endpoints and supporting data classification amp loss prevention efforts In this role you will be responsible for developing and implementing security strategies and practices to protect our organization from evolving cyber threats <br ><strong> DutiesResponsibilities <strong> <br ><p><ul><li> Conduct regular security assessments of SaaS platforms corporate networks user endpoints etc to identify and mitigate security weaknesses Partner with Security and Trust Global Technology Services and Engineering leadership to build roadmap and remediation plans <li> <li> Design implement and maintain security safeguards for corporate networks including zero trust deployment DNS firewalls intrusion detection systems IDS and network access controls NAC <li> <li> Oversee the deployment and maintenance of corporate security solutions for user and company endpoints eg antivirus endpoint detection SWG SASE DLP <li> <li> Partner with our Security Intelligence Operations team to monitor network traffic for signs of security threats and coordinate incident response when necessary <li> <li> Implement data loss prevention DLP and classification measures and solutions to prevent unauthorized access and data leakage <li> <ul><p> <br ><strong> Required SkillsAbilities <strong> <br ><p><ul><li> Experience writing code in a programming language such as Python Ruby Go etc <li> <li> Experience administering cloudbased infrastructure eg AWS GCP Azure <li> <li> Engineeringfocused approach to corporate security <li> <li> Security architecture threat modeling and secure design principle <li> <li> Demonstrated skill and judgment in prioritizing influencing and driving remediation and risk reduction strategies at scale through complex organizations <li> <li> Strong written and verbal communication skills and an ability to articulate security objectives to a variety of audiences <li> <li> Can build understanding and develop sound security strategies amidst ambiguity <li> <li> Proven experience in security engineering roles with a strong background in hardening and configuring SaaS applications network security endpoint security and data loss prevention <li> <ul><p> <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$192000$288000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Senior Software Engineer - (Full Stack / Frontend)
Company: Klaviyo
Location: Boston, MA
Posted Mar 15, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br ><strong> About Klaviyo New Products team <strong> <br >Klaviyo New Products is the division within Klaviyo focused on building new products adjacent to the core business Leveraging data automation and scale we aim to deliver powerful and integrated experiences for our customers This role offers high visibility and impact providing ample opportunities for professional growth As a Senior Software Engineer at Klaviyo NP you will lead a new team and product defining product architecture GTM GoToMarket strategy and shaping the teams culture and values <br ><strong> Why Join Klaviyo <strong> <br ><p><ul><li> Lead Klaviyos next major growth phase by building applications on top of its bestinbreed email and SMS messaging infrastructure <li> <li> Collaborate closely with potential customers to develop solutions for key challenges <li> <li> Autonomy to move swiftly from zero to one and scale products to hundreds of thousands of users <li> <ul><p> <br ><strong> How Youll Make a Difference <strong> <br ><p><ul><li> Launch new products as part of a small dynamic team exploring innovative revenue opportunities <li> <li> Take ownership of the mission technical direction and operations of projects with immediate impact <li> <li> Enhance your technical skills across various facets from frontend web development and user experience to machine learning and massively parallelized data pipelines <li> <li> Collaborate with technical product owners designers and a product manager interfacing directly with customers to iterate towards remarkable new products and experiences <li> <ul><p> <br ><strong> Who You Are <strong> <br >We are seeking a fullstack engineer with a primary focus on the frontend possessing experience in Django and React or other web frameworks in Python JS to craft scalable systems Key qualifications include <br ><p><ul><li> Proven experience independently crafting bestinclass UIUX experiences including custom styling components library building and extension <li> <li> Design and scalability of a build pipeline encompassing modern frontend development best practices <li> <li> Familiarity with faulttolerant containerized distributed systems at scale is advantageous <li> <li> Passion for highquality user experiences and an eye for design is highly desirable <li> <li> Experience running production applications on AWS is a plus <li> <ul><p> <br ><strong> Core Attributes <strong> <br ><p><ul><li> Entrepreneurial Background in launching companies or side projects accustomed to working quickly and iteratively based on customer feedback <li> <li> Empathetic Experience in direct customer interaction to enhance product and process <li> <li> Experienced 57+ years of experience with a focus on complex systems <li> <li> Confident Comfortable setting higherlevel technical direction and processes dealing with ambiguity <li> <li> Curious You enjoy working with new technologies ranging from the frontend to backend and have deep experience in multiple technology stacks You show this by having strong opinions and experience with various technologies throughout multiple projects You know how to pick the right tool for any job <li> <ul><p> <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$156800$235200 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Senior Partner Manager, Service Partners (Hub)
Company: Klaviyo
Location: Greater Denver Area
Posted Mar 17, 2024
Klaviyo, a company that values diverse backgrounds and experiences, is seeking a Senior Partner Manager. The role involves building long-term relationships with marketing agency and systems integrator partners, understanding their business models and growth strategies, and identifying ways Klaviyo can help them grow. The ideal candidate should have partnerships, sales, or account management experience, be comfortable presenting product-led discussions, and have a positive outlook. The role offers a competitive pay range, benefits, and opportunities for growth in a rapidly-growing startup.
Lead Software Engineer
Company: Klaviyo
Location: Boston, MA
Posted Mar 15, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br ><strong> Team Overview <strong> <br >The Auditability Compliance and Exchange team works hand in hand with our existing Payments team to ensure the accuracy of our internal financial record keeping as well as providing and assisting with data exchange pipelines and ETL processes between highly secure financial systems of record They are partners who help to bridge the gap between the needs of our sales and finance teams our Payments product engineering teams and our customers themselves <br ><strong> How youll make an impact <strong> <br >Our Lead Engineer role for this time is our first hire and is someone who will need to wear many hats as the team ramps up Your primary responsibilities will be to work closely with our existing Payments team as you understand the details and challenges of our existing compliance and data exchange needs as you work to make progress into our and further define the teams roadmap The right candidate is detail oriented obsesses over data accuracy and has a strong fundamental understanding of why keeping our internal financial data compliant and auditable matters to the business and to our customers and is motivated to own and drive work in this space Youll also be chiefly involved in helping to build the team out via hiring and interviewing and have the opportunity to lead and manage the team as it becomes fully operational <br ><strong> Team Tech Stack <strong> <br ><p><ul><li> Python Django <li> <li> React <li> <li> MySQL <li> <li> Redis <li> <li> Memcached <li> <li> RabbitMQ Celery <li> <li> Apache Pulsar <li> <ul><p> <br ><strong> Required Skills <strong> <br ><p><ul><li> Experience building and improving financial systems of record and data exchange pipelines <li> <li> Experience improving the visibility and accuracy of key financial data from a compliance and auditability standpoint <li> <li> Experience working with various architectures frameworks and systems <li> <li> Handson experience designing reliable faulttolerant and high performance distributed systems <li> <li> Significant experience with full stack application development <li> <li> Experience debugging performance issues and improving application performance <li> <li> Experience with CICD pipelines <li> <li> Proven experience with being a coach and a mentor for team members and helping them grow <li> <ul><p> <br ><strong> Preferred Skills <strong> <br ><p><ul><li> Experience with Stripe Avalara and Netsuite <li> <li> Experience with SFDC <li> <li> Experience managing or leading small teams <li> <ul><p> <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$213657$244343 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Strategic Account Executive
Company: Klaviyo
Location: Greater Denver Area
Posted Mar 17, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br >As a Strategic Account Executive you will leverage your seasoned sales acumen process and interpersonal skills to land and expand a portfolio of key strategic upmarket accounts Your responsibilities will span from deep qualification long term strategic planning product demonstration and driving the purchasing process to a successful close <br >DutiesResponsibilities <br ><p><ul><li> Land and expand a Named Account Territory and be a key participant in Klaviyos effort to expand upmarket <li> <li> Demonstrate a strong business case for Klaviyo through a consultative and valuedriven sales process <li> <li> Work complex accounts that require legal modifications RFP and ROI reports security assessments and workback plans <li> <li> Collaborate cross functionally to coordinate resources throughout the sales cycle <li> <li> Work closely and effectively with CSMsRenewal Reps to grow our top accounts <li> <li> Collaborate strategically with a BDR to build pipeline via outbound effort <li> <li> Deliver presentations to a wide audience of potential buyers including Clevel executives and executive sponsors in both inperson and virtual environments <li> <li> Maintain accurate Salesforce hygiene and opportunity forecasting <li> <li> Work strategically with management to identify trends and challenges and provide recommended solutions <li> <li> Exhibit Klaviyos company values of always putting our customers first and being an owner as well as our sales tenets of delivering a differentiated experience and being a consultant <li> <li> Perform other related duties as assigned <li> <ul><p> <br >Required SkillsAbilities <br ><p><ul><li> Resultsdriven and selfmotivated with a commitment to achieving and exceeding sales targets <li> <li> Track record of landing and expanding large enterprise andor named accounts <li> <li> Experience selling to VP Clevel executives amp buying teams <li> <li> Experience tailoring a multiproduct package to meet customer needs <li> <li> Excellent written and verbal communication skills <li> <li> Collaborative critical thinker naturally curious ambitious and team oriented <li> <li> Proven ability to account map and hunt new logos within large parent companies <li> <ul><p> <br >Education and Experience <br ><p><ul><li> 10+ years of quotacarrying experience preferably within SaaS or MarTech <li> <li> 7+ years experience selling into the enterprise space <li> <li> Proven track record of working crossfunctionally <li> <li> High school diploma or equivalent work experience a Bachelors degree or above a plus <li> <ul><p> <br >LlHybrid <br >LIDee <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$150000$150000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Manager, Go-To-Market Reporting & Analytics
Company: Klaviyo
Location: Boston, MA
Posted Mar 14, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br >We are seeking a dynamic and experienced individual to join our GoToMarket Organization as the Manager of Revenue Operations Reporting amp Analytics This pivotal role will play a central ownership role in developing reporting and analytics for our central GoToMarket organization This will involve the development and sustainment of visualizations partnering with BI to develop analytics standards and to work across the organization to ensure source of truth data sources and metric definitions In addition this role will be responsible for providing analytical problem solving support to the various GTM organizations across Marketing Sales and Customer Support <br ><strong> How Youll Make a Difference <strong> <br ><p><ul><li> Develop and own effective and comprehensive reporting systems visualizations reports and analysis the reflect GoToMarket source of truth performance monitoring <li> <li> Collaborate with and support stakeholders across the GoToMarket Finance and Business Intelligence units to ensure alignment of business metrics and source standardization <li> <li> Enable automated and accurate reporting of GTM metrics in forums such as MBRQBRs Strategic Initiatives Board Materials or other Business Reviews <li> <li> Support our GoToMarket organizations with analytical support to assist in data driven problem solving <li> <li> Identify opportunities for growth and potential risks based on business trends and communicate those insights back to the organization <li> <li> Support the management of strategic programs and initiatives and work with Finance and GTM Ops to establish and align on business impact sizing <li> <li> Support our consolidated GoToMarket data and metrics posture to ensure alignment of business performance monitoring <li> <li> Stay uptodate on industry trends best practices and emerging technologies in our competitive landscape <li> <ul><p> <br ><strong> Who You Are <strong> <br >You are quantitative and curious You are excited by making dashboards accessible to a nontechnical audience You enjoy understanding cause and effect in various business situations You enjoy finding creative solutions to hard problems and are structured in your thinking Ideal for someone who wants to launch a career in business analytics <br ><p><ul><li> You have worked in a business intelligence or analytics role for 7+ years professionally including 4+ years in high tech preferably B2B SaaS environments with multiple product offerings and global reach <li> <li> You have a track record of success in working across a GoToMarket or Finance organization driving effective and visual appealing reporting and accurate and comprehensive analytics <li> <li> You possess strong SQL skills for data collection and analysis including visualization platforms such as Tableau Thoughtspot or similar <li> <li> You are a problem solver and understand problem structuring and critical thinking skills to direct analysis and test hypotheses and communicate insights back to senior business decision makers consulting experience is a plus <li> <li> You are a selfstarter motivated by continuously solving hard problems <li> <li> You are adaptable intellectually curious and ready to embrace change in dynamic environments <li> <li> You are confident in modeling business scenarios using Google Suite and other tools <li> <li> You are strong at driving alignment managing time and managing priorities <li> <li> You are experienced at managing business rhythms in an agile SaaS or other fastpaced work environment <li> <li> You are a great communicator and negotiator able to develop shared perspectives and foster strong organizational relationships <li> <li> You are passionate about customers experience in ecommerce <li> <li> You have a Bachelors degree in Analytics Engineering Finance or a related field Masters degree preferred MBA is a plus <li> <ul><p> <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$124000$186000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Senior Billing Manager (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Mar 11, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br >We are looking for an experienced Senior Billing Manager to join our Order to Cash team If you have demonstrated success dealing with ambiguity operating in a rapidlygrowing environment and solving problems with limited oversight this is the role for you We are looking for someone who will own the development of a worldclass billing operation Your vision strategy and process improvement skills will ensure we can provide an amazing customer experience to all of our Klaviyo users This is a high visibility role that directly impacts our customers revenue growth and profitability <br >The Senior Billing Manager will be part of the Finance Organization and report directly to the Director Revenue Accounting and Operations In this role you will create scalable and efficient policies and processes in order to take the billing operations team to the next level in support of a top notch customer experience This is a high visibility role that directly impacts cash flow and profitability <br ><strong> How You Will Make a Difference <strong> <br ><p><ul><li> Coach mentor and lead a team of 3 full time employees and 2 contractors in billing operations <li> <li> Manage communication with crossfunctional teams including Global Technology Solutions Accounting Legal Sales Customer Success and Product Management <li> <li> Implement process improvements to enhance efficiency amp drive scalability <li> <li> Lead and manage billing business processes to ensure SOX compliance from end to end <li> <li> Partner with Global Technology Solutions and Product Managers to help design support and upgrade tools to improve customer experience amp operations <li> <li> Represent team in larger crossteam initiatives which involves supporting requirements gathering phase and project launch <li> <li> Buildout analytics amp reporting to measure success through KPIs and provide visibility to leadership on a weekly monthly or quarterly basis <li> <li> Review monthly billing schedules for accuracy and completeness for our 1000+ contracted customers during monthend close <li> <li> Act as the business approver for large customer refunds discounts and credit memos requested by the Klaviyo organization <li> <li> Help drive data managementgovernance of our contract information and pricing calculation <li> <ul><p> <br ><strong> Who You Are <strong> <br ><p><ul><li> 7+ years of progressive responsibilities in a SaaS industry <li> <li> Experience in hiring and developing great teams in billing AR operations finance or a similar discipline <li> <li> Intermediate Excel skills <li> <li> Experience using and or implementing NetSuite <li> <li> Salesforce experience preferred <li> <li> Ability to influence and partner with business colleagues throughout the organization to solve operational challenges <li> <li> Experience in solving multiple and complex challenges through critical thinking and crossfunctional collaboration <li> <li> Strong quantitative and analytical skills <li> <li> Breaks down large complex ambiguous goals into manageable pieces for the business <li> <li> Extremely organized with good project management skills <li> <li> Comfortable with creating new processes from scratch <li> <li> Strong attention to detail can learn quickly and understand big picture concepts <li> <li> Senior presence with thoughtful articulate communication style adaptable to the audience <li> <ul><p> <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$140000$210000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Senior Internal Auditor
Company: Klaviyo
Location: Boston, MA
Posted Mar 18, 2024
Klaviyo is seeking an experienced Sr. IT Internal Auditor to join their Internal Audit function. The ideal candidate should have a Bachelor's degree in Finance, Accounting, Business, Information Systems or other relevant field, and 4-5+ years of experience in financial/operational audit and SOX program management, ideally in a Tech/SaaS environment. The role involves collaborating with the company to build the internal control environment, preparing the company for SOX compliance, and working with key stakeholders across various departments. The candidate should possess strong understanding of SOX 404, PCAOB Auditing Standards, COSO 2013, US GAAP, Internal Audit Standards, and IT related controls. Data analytics skills, excellent communication skills, and the ability to work in a fast-paced, high growth environment are also required. The role offers a competitive pay range, benefits, and a culture of learning.
Director, Capacity Planning & Workforce Management OPS & Analytics (Support & Services)
Company: Klaviyo
Location: New York City, NY
Posted Mar 14, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br >Klaviyo is looking for a Director of capacity Planning amp Workforce Management OPS amp Analytics Support amp Services to join our growing Customer Success Operations function In this role you will report to the Sr Director Customer Success amp Support OPS amp Analytics partnering closely with Customer Success and Support leadership to lead and own Demand Forecasting Capacity and Workforce Planning RealTime Scheduling Analytics amp Insights Target and SLA attainment analysis and closedloop performance metrics including continuous data analysis to drive improvements and optimize the support orchestration for Klaviyos customers <br >The ideal candidate has strong skills and experience in analytics technology and capacity planningworkforce management for a Global 24x7 Support and Services organization In this position you will be responsible for supporting our global and regional team of Capacity planners Workforce schedulers RealTime scheduling analysts and vendor partners for the rapidly expanding Support and Services organizations The role requires the ability to work with a variety of key stakeholders across job functions on a worldwide basis including key Support and Services global and regional leaders regional HR business partners regional recruiting teams and partners in Operations Analytics Business Intelligence and Engineering Operations <br >The ideal candidate is intellectually curious strategically and analytically minded proactive in seeking solutions to challenging problems and highly focused on creating solutions for our customers with exceptional relationship management with senior and executive stakeholders and partners <br ><strong> How you will make a difference <strong> <br ><p><ul><li> Lead and own Support Demand Forecasting Capacity and Workforce Planning RealTime Scheduling and closed loop performance metrics including continuous data analysis to drive improvements and optimize the support orchestration for Klaviyos customers <li> <ul><li> <strong> Demand Forecasting <strong> Analyzing historical data and trends to predict future customer support needs and call volume at regional product shift level accuracy meeting support SLA goals <li> <li> <strong> Staffing Requirements <strong> Determining the number of support agents required to meet the forecasted demand considering factors like service level goals and response time targets <li> <li> <strong> Scheduling <strong> Creating efficient work schedules that match agent availability with peak demand hours and minimize overstaffing or understaffing Agree and establish benchmarks with leadership on errors in addressing peak demand hours monitoring and corrections <li> <li> <strong> Performance Metrics Monitoring <strong> Proactively monitor established key performance indicators KPIs such as response time resolution time and customer satisfaction to monitor and improve support team performance <li> <li> <strong> Workforce Flexibility <strong> Develop models and strategies to adapt to unexpected fluctuations in demand such as call spikes or seasonality <li> <ul><li> Lead and manage Professional Services capacity planning and workforce scheduling <li> <li> Manage and own Support Analytics including scorecards selfservice dashboards SLA measurement frameworks and outcomes targets and attainment analysis <li> <li> Influence design and requirements of Capacity Planning Workforce management and Analytics solutions in partnership with Systems IT Customer Success Analytics Business Intelligence and Data Science while overseeing continuous innovation and communication to both your business stakeholders and other operations business partners <li> <li> Proactively partner and collaborate with senior business leaders and systems teams to recommend right tools and technology to efficiently handle customer inquiries propose and evaluate improvements needed in ticketing systems knowledge bases and customer relationship management CRM software <li> <li> Deliver plans for hiring and staffing across Customer Success and Support that will allow organization to scale to customer demand partner with Strategy and Planning function for headcount submission and quarterly trueups <li> <li> Partner with senior Business leaders HR and recruiting to ensure alignment on headcount and staffing goals including trueups on attrition impacts <li> <li> Collaborate and influence business owners and executives drive thoughtful and datadriven decisionmaking and adapt to a rapidlyevolving environment leverage data to proactively identify areas of disruption and partner with business leaders to mitigate <li> <li> Drive creation of new tools and processes that enable Leadership to diagnose the business and achieve operational goals while demonstrating excellent stakeholdermanagement skills <li> <li> Continuously develop coach and mentor your team create an inclusive culture for collaboration that fosters trust and honors diverse perspectives and experiences <li> <li> Demonstrate strong knowledge of operational systems and structures for facilitating collaboration within a dynamic organization change management strategic planning andor project management skills preferred <li> <li> Drive accountability across Capacity Planning and Workforce management function Operations Analytics amp Strategy teams through implementation of consistent mechanisms <li> <ul><p> <br ><strong> Who you are <strong> <br ><p><ul><li> You have 12+ years of professional experience leading and developing multiskill multiproduct staffing demand and capacity models with functional expertise on staffing and scheduling in a scaled global 24x7 Support organization for a SaaS or subscription based business <li> <li> You have demonstrated skills in data driven decision making managing customer SLAs through workforce productivity and executing workforce management strategies <li> <li> You bring strong analytical skills demonstrated experience in quantitative data analysis creating and analyzing business information creating and leveraging dashboards and tracking key business metrics with advanced ability to draw insights from data and clearly communicate them to executive stakeholders and senior management <li> <li> You possess indepth business domain experience on Support Services and preferably Customer Success with experience working on Support tools like Service Cloud Zendesk and on Professional Services Automation tools like NetSuite FinancialForce Workday <li> <li> You have experience managing vendors in a BPO Outsourcing partnership and ensuring vendor partners are delivering seamlessly on target SLAs and customer entitlements <li> <li> You have indepth experience working with SQL Datawarehouse and one or more data visualization tools like Tableau PowerBI Looker ThoughtSpot and possess well developed Excel GSheet modeling and reporting experience <li> <li> You bring excellent executive communication and organization skills and demonstrated ability to establish and maintain effective working relationships with all stakeholders and partners <li> <li> You balance attention to detail with swift execution leading and executing multiquarter roadmaps and milestones in a timely manner while being comfortable operating autonomously with a bias towards action learning and constant iteration <li> <li> You have a proven track record in managing leading and motivating teams actively recruit exceptional talent and continuously develop your team with constructive mentoring <li> <ul><p> <br ><strong> Get to know Klaviyo <strong> <br >Klaviyo is the worlds leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email web and mobile Enabling companies to leverage these owned marketing channels Klaviyo makes it easy to store access analyze and use transactional and behavioral data to power highlytargeted customer and prospect communications And unlike other marketing platforms Klaviyo doesnt force companies to compromise between advanced functionality or ease of use so companies of all sizes are able to maximize their sales quickly Thats why over 30000 innovative companies like Unilever Custom Ink and Eventbrite sell more with Klaviyo <br >LIHybrid <br >LIDee <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$184000$276000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Senior Data Scientist, Business Health
Company: Klaviyo
Location: Boston, MA
Posted Mar 17, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br ><strong> About the team <strong> <br >Our team is the dedicated data science resource for areas outside of RampD such as Customer Success Sales and Finance One of our key technical areas is models and analytical tools to understand our business health which helps our internal teams take action based on those insights to improve business outcomes <br >Listen to our data science team podcast at httpsmediumcomklaviyodatascience and learn more about our technical culture at httpsklaviyotech <br ><strong> About the role <strong> <br >As a Senior Data Scientist you will be a technical coowner of the data science business health tooling at Klaviyo One of Klaviyos core values is ownershipthe ability to bias toward action think one step ahead of problems you might face and generally just get things doneand this role is a shining example The solutions you deliver and research you complete for the business health tools will directly contribute to our gotomarket teams and improve the success of our customers as well as help Klaviyo meet our revenue churn and sales goals <br >The ideal candidate has a strong background in data science statistics and machine learning with a heavy emphasis on using these tools to solve business problems Were looking for someone who can build train and deploy models work directly with both technical and nontechnical stakeholders to scope projects and adjust to new information on the fly and learn about the areas they work in deeply enough to become an expert but quickly enough to deliver timely solutions As a technical coowner of the data science business health tooling you will be expected to be able to speak about your technical solutions to stakeholders within the business so communication skills are essential Were especially interested in candidates who in addition to their technical background have experience working directly with business stakeholders in fields such as customer success finance and sales but that experience is not required <br >You should have experience building models that are used by people to make better decisions and used by organizations to drive key outcomes We prefer iterative solutions that are incrementally better to a longdebated perfect solution <br ><strong> This role is based in Boston MA and requires a weekly hybrid onsite component <strong> <br ><strong> How youll have an impact <strong> <br ><p><ul><li> Coown a strategically crucial and highimpact technical area <li> <li> Work directly with stakeholders across the business to understand business problems and scope data science projects that will solve those problems <li> <li> Conduct research build models and ship solutions that make our forecasting system better more reliable and more userfriendly <li> <li> Choose the right solution for the problem at hand rather than relying on onesizefitsall approaches <li> <li> Mentor team members through statistical and code reviews helping them learn best practices and level up their own skills <li> <ul><p> <br ><strong> What were looking for <strong> <br ><p><ul><li> 5+ years professional industry experience as a data scientist with fundamental understanding and deep experience with a variety of statistical andor machine learning algorithms eg regression models treebased methods large language models clustering neural networks as well as ways to evaluate and validate the performance of those models <li> <li> Bachelors or advanced degree in statistics applied mathematics computer science or other relevant quantitative discipline or equivalent industry experience <li> <li> Experience working with stakeholders directly during the course of a project and managing stakeholder relationships <li> <li> Ability to write clean intelligible code in Python including experience with data science tools and packages <li> <li> Enjoys the highrisk research aspect of data science and excited to learn from null or negative results and iterate to a better solution <li> <ul><p> <br ><strong> Nice to have <strong> <br ><p><ul><li> Demonstrated a measurable and sizeable impact with your data science work <li> <li> Strong experience analyzing data and making rigorous statements about what can or cannot be concluded <li> <ul><p> <br >LIOnsite LICB2 <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$156800$235200 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
Product Manager - Usage Platform
Company: Klaviyo
Location: Boston, MA
Posted Mar 20, 2024
Klaviyo is a company that values diversity and inclusivity, and is seeking a product manager to join their team. The company is committed to empowering creators to own their destiny and is looking for someone with a strong background in data storage and retrieval. The role involves driving business outcomes, understanding customers, and collaborating with cross-functional teams.