Jobs at Klaviyo
1,463 open positions
Principal Data Scientist - GTM Strategic Programs (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Oct 17, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Klaviyo is committed to a policy of equal opportunity and non-discrimination. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.Starting Pay Range For All US Locations:$192,000—$288,000 USDGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Uncover the data signals that influence GTM strategy and decisions and identify levers that we can adjust to serve customers and grow the business. As appropriate, operationalize and update models.Cross-Functional Collaboration- Seek and incorporate ideas and feedback across functions, including R&D, legal, finance, sales, marketing, and operations, to ensure alignment in addressing the highest impact problems.Who you are:You have been responsible for leading data science / machine learning deliverables that underpin a product, service, or business process that has delivered large business valueDeep experience partnering with Go-to-Market business, finance or corporate strategy stakeholders to identify the critical factors that influence the business and drive decisionsExcellent verbal and written communication skills. For example, identify likely customer behavior, such as propensity modeling and customer lifetime value prediction, to optimize and prioritize GTM team efforts.Bring a science-based approach to decision making- Have deep knowledge to guide the appropriate statistical, machine learning, and optimization approaches to address the challenge. Exceptional partnership, quantitative modeling, and attention to business drivers will be paramount for success in this role.How you’ll make a difference:Ownership- Personally take on complex business problems and identify the appropriate statistical, optimization, and machine learning techniques to inform strategy.Go-to-Market Strategy- Define clear problem statements in partnership with GTM stakeholders. Formulate research plans and build data-intensive predictive models to inform longer term GTM strategy. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. Facile with simplifying and explaining complex concepts to business stakeholdersFirm grasp of the math and fundamentals behind statistical and machine learning techniquesAdvanced degree in statistics, operations research, engineering systems or equivalent experience15+ years applying statistics, machine learning, and optimization techniques to solve complex business problemsDeep understanding and experience matching appropriate ML/statistical models to the business problem. Your technical leadership will inform investments, strategy, and educate leadership on how to think through the issues associated with diverse data signals. Your work will support planning for critical growth and efficiency initiatives.
Creative Director
Company: Klaviyo
Location: Boston, MA
Posted Oct 17, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Klaviyo is committed to a policy of equal opportunity and non-discrimination. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.Starting Pay Range For All US Locations:$172,000—$278,000 USDGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Our audience is responsive and excited by the new, interesting, and cool. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Ad agency experience is a plus too.You’ve lead large-brands websitesStrong background in graphic design; you began your career as a designer and are still as passionate about beautiful, strong, clean design as you were when you left design school.You’re obsessed with fonts, color palettes, and consistencyYou’ve worked closely with Product teams and designers to ensure brand consistency across all brand platforms.Constant and curious learner; passionate to evolve and to lead best-in- class communications practices.The starting pay range for this role is listed below. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. You’ll make our websites recognized stewards of design and experience, both internally and externally - developing and encouraging the team and ensuring that everyone at Klaviyo understands the value and impact of a considered UX process, buttery UI, and beautiful design. What You’ll Do:Lead and develop a team of UX / digital designers.Foster a close productive partnership with the Marketing team and Engineering teams Deliver stunning, educationally impactful creative that delivers on our product positioning and clearly explains our product offeringDesign germain experiences for unique audiences.Lead internal teams to develop impactful creative experiences and executions that deliver on the brand vision and promise. Partner closely with Product and Product Design to ensure a consistent brand experience across all Klaviyo products and platforms.What You’ll Need:10+ yrs experience, with experience at the Creative/UX Director level or higher, in a creative agency or in-house creative/UX team.10+ yrs experience designing digital experiences for websites, digital products, or app with either an inhouse or agency team. At least 5 years experience creative for a SAAS brand (B2B and consumer design experience a major plus). This individual will be a design leader focusing on holistic site design, user experience, and global integrated marketing campaigns. We are looking to build something innovative - pushing boundaries, trying things, and leading those changes are all in the scope of this role.
Senior Security Engineer, Threat Detection
Company: Klaviyo
Location: Boston, MA
Posted Oct 18, 2023
Klaviyo is seeking a Senior Security Engineer to join their Security Operations Team. The role involves solving complex security problems, threat detection, log management, security orchestration, and automation. The ideal candidate should have 4+ years of hands-on security operations experience in modern cloud environments, experience with SIEM and centralized logging, and coding languages like Python, Go, or Ruby. The company values diversity and offers competitive benefits, including medical, dental, vision coverage, 401(k), and flexible paid time off.
Partner Development Representative
Company: Klaviyo
Location: Boston, MA
Posted Oct 17, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Klaviyo is committed to a policy of equal opportunity and non-discrimination. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.Starting Pay Range For All US Locations:$21.15—$31.73 USDGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). A bonus if you have some prior experience working in a high-volume and high-velocity sales/ partnership sales role and if at a MarTech SaaS company tooHighly adept at influencing and relationship buildingBring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the futureAre curious, organized, engaging, and energeticAre excited to be a part of and have an impact on a rapidly-growing, profitable scale-upHave a positive outlook, can-do attitude, and love helping to build and improve thingsExcellent organizational skills The starting pay range for this role is listed below. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. They will be focused on activating inactive agencies, with a mindset for finding the ‘diamonds in the rough’ within our longtail of partners. The PDR will focus on the foundational elements of our partner program, while providing a top notch experience for our partner ecosystem.On the Partnerships team we pride ourselves on accountability, effort and working collaboratively to create positive outcomes across sales, marketing, and success. We understand that these values are essential to meeting goals and exceeding expectations for our partners.This is the perfect role if you're looking to kick-start a partnerships sales career with a hyper-growth SaaS company that offers a diverse and inclusive environment. You'll be someone who is a strong networker and relationship builder, a collaborator!How you will make a difference:Generate meetings for the sales team through the rapid response to and qualification of inbound leads from our partnersLearn to effectively identify qualified leads, articulate Klaviyo’s value proposition, and route opportunities properly to the direct sales teamTriage emails sent to our general partner email aliasIdentify high-potential inactive partners and make a best effort to activate them through engagementProvide guidance and support to our existing partner networkCollaborate with other members of the partnerships team to best support partners in your book of businessPartner closely with the direct sales team to ensure an exceptional partner experienceWho you are:Ability to demonstrate your strong appetite for a career in sales. The PDR will properly qualify and learn about referrals that our agency partners are providing, looping in the sales team when appropriate.
VC / PE Partner Manager
Company: Klaviyo
Location: Boston, MA
Posted Sep 22, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. sales teams, partners, marketing, support, etc. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. This role is extremely collaborative and will work across the Partnerships, Customer Success, Marketing, and Sales teams. Your responsibilities will include identifying, developing, and partnering with the appropriate VC & PE firm while sourcing new business from direct referrals. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. Requests can be submitted here. Partner Managers are also running regular workshops, lunch & learns, and in-market networking events to educate your partners how Klaviyo can help to drive revenue for their portfolio brands.We are looking for a candidate that has a proven track record of developing, growing and managing strategic partnerships by creating meaningful value. You are passionate about data, thrive in a fast-paced environment, and have the ability to flex between big picture thinking while also sweating the details. Expectations from this role include a deep understanding of the Retail industry, You will:Create, grow and manage strategic partnerships with the best investment and advisory firms in North America. Represent Klaviyo with VC & PE partners, and be an active voice for Klaviyo in the ecosystem. Work closely with investment firms and the portfolio companies to ensure they are successfully launch on KlaviyoIdentify and qualify potential new business Execute the strategic business development plan while working with key internal stakeholders (e.g. ).Identify new market trends and opportunities from the VC & PE ecosystemWho You Are:5+ years of experience in sales or partnerships in SaaS and/or financial servicesA deep understanding of how investment firms operate and how to develop valueStrong interpersonal and communication skills and the ability to work effectively with a wide range of individualsA results oriented, highly motivated, enthusiastic attitude and the ability to work independentlyProcess-oriented, with the ability to simplify, automate, and communicate effectivelyProficiency with tools such as Salesforce, Google Suite, PitchbooksPrior experience in both high-velocity SMB businesses and enterprise environments is a strong plus.Strong sense of ownership over their everyday work and partnersStrong sense of curiosity with a bias towards action.CR1 hybrid bostonGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh).
Senior Manager, Marketing Analytics (Hub)
Company: Klaviyo
Location: Boston, MA
Posted Sep 22, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. We are seeking a candidate who possesses a deep understanding of advanced marketing analytics and can translate insights into strategies for market dominance.Responsibilities:You will work across our Go-To-Market org to help guide, support, execute, and optimize our marketing strategyCampaign Strategy, Operations, and Execution: Not only will you serve as a strategic advisor for Demand Generation operations as it pertains to campaign planning and forecasting, but you will be involved in every step of the implementation and deployment process of new campaigns with a strong focus on automation and scalabilityTechnology, Process and Data Optimization: You will own the Martech strategy from vendor selection, deployment, to day-to-day management in support of the overall marketing strategyYou will also proactively identify gaps in the tooling and process, surface areas for potential optimization, including, but not limited to, lead flow, ABX funnel architecture, conversion tracking, campaign orchestration, lead routing, SLAs, lead scoring, etcIn partnership with Marketing, you will be responsible for executing against technological, data governance and process-related enhancements and drive evaluations for new technology as deemed necessaryReporting, Analytics, Insights: You are a steward and subject matter expert for all of our marketing-related data: funnel conversion, funnel velocity, campaign performance, segmentation, attribution, ROI, etcYou will be responsible for helping to define and refine how to track marketing KPIs and setting up systems in a way that will allow the marketing team to effectively report on themFrom dashboard, recurring reports to ad-hoc analysis, you’re able to do it all and derive actionable insights from data that will help inform future initiativesIn this role, you will also have two direct reports, so having a player-coach mentality with the ability to seamlessly shift between guiding/supporting and owning/executing will be key to your successWho You Are:You are quantitative and curious. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Ideal for someone who wants to launch a career in business analytics.7+ years of marketing operations experience in high-paced, B2B SaaS start-up environment with an additional 1-2+ years managing at least one direct reportDeep technical expertise and admin-level experience with martech centering around a Marketo/Salesforce core ecosystem; specifically with tools such as 6sense, Google Analytics / GA4, Google Adwords, Reachdesk, G2, ChatbotsStrong analytical mindset with expertise joining data and building reporting across various platforms such as Marketo, Salesforce, and Google AnalyticsNot only are you able to synthesize insights across complex data sets, but you also approach all data with healthy skepticism and understand nuancesAble to leverage strategic thinking to assess impact and effort, you’re able to effectively partner with, prioritize and proactively communicate with stakeholders if there are trade offs between competing prioritiesExcellent written and verbal communications skillsAdept at building and maintaining strong cross-functional working relationshipsSelf-starter mentality with a high degree of follow-through and can do attitudeAbility to thrive in an action-oriented, fast-paced and dynamic work environmentIf you are a highly motivated and data-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team!CR1 Hybrid BostonGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Requests can be submitted here. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. This role will be positioned to inform overall Marketing Strategy, collaborate with other GTM leaders on company objectives, and own the buildout of our Martech and Marketing Analytics capabilities. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. We empower creators to own their destiny by making first-party data accessible and actionable like never before.
Product Manager, New Verticals (Hub)
Company: Klaviyo
Location: Boston, MA
Posted Oct 18, 2023
Klaviyo values diverse backgrounds and experiences, offering opportunities for growth and development. Product Managers at Klaviyo are crucial in crafting a great product and customer experience. They focus on understanding customers, making data-driven decisions, and collaborating with cross-functional teams. The role requires strong communication skills, empathy, and a bias for action. Klaviyo offers a competitive pay range, benefits, and a culture of learning.
Senior Executive Business Partner - Global Sales
Company: Klaviyo
Location: Boston, MA
Posted Sep 27, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. This is a great opportunity for a self-motivated, organized, and eager project manager to work directly with members of our leadership team. Requests can be submitted here. Executive Business Partners at Klaviyo have insight into the vision and strategy of a leading tech company in hyper-growth mode while having hands-on impact on executing that vision.How You Will Make a Difference:A successful Executive Business Partner at Klaviyo will be a proactive, organized, initiative driven project manager and executive support coordinator who has a deep understanding of Klaviyo’s business and the executive you support and the impact of major being driven. In this role you will:Oversee scheduling and calendar management for assigned executives, including working with executives to prioritize their time and attendance.Provide strategic input on executive level project managementManage the operational cadence of the organization you support to ensure that all pre-planning, meeting scheduling, and follow-ups are completed for major business initiatives throughout the year.Be the second set of eyes on all major business initiative planning and communication to ensure efficient allocation of resources and effective communication for cross-functional collaborations.Attend meetings, take notes on action items, and follow up with content and deliverables as needed.High sense of urgency and understanding of prioritizing customer meetings and needs to ensure customer satisfaction with Klaviyo.Coordinate internal and external meetings including but not limited to team meetings, full staff meetings, all hands meetings, off- site meetings, one-on-one meetings, meetings with stakeholders and customers, etc.Proactively manage correspondence and meeting priorities based on customer meetings, release cycles, fiscal calendars, current projects, team needs and events. Effectively interfaces with employees from other groups within Klaviyo and Senior Executives inside and outside the company, and recognizes key players within all organizations.Help set agendas and review content for leadership meetingsComplete travel arrangements and expense reports for the executives you support.Take ownership of small projects as they come up for example, crafting team communications, creating slides for all hands, managing overall budget and plan events for the team within the budget requirements Willing to go above and beyond to manage changing calendar commitments and seamless global travel schedulingAbility to be in the office a minimum of 2 days a week in our hub locations may be required for this job Expectation to travel 20% as needed to support office events. Who You Are:You have 6 years experience in an executive administrative support role. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. Support in Sales, Go To Market and Partnership Organizations preferred.You have experience supporting C-level executives (highly preferred).You have experience booking travel and completing expense reports and maybe have experience holding your own corporate card (preferred).You have experience with managing customer related activities and high profile events such as managing event logistics, especially in a project manager capacity.You have experience and are proficient and well versed in using Google Suite, Slack, Zoom, and other communication technologies.You are intellectually curious and maintain a high level of confidentiality.You are proactive in anticipating the needs of the people you support and in obtaining the information you need to execute your projects.You have a team-first mentality and have experience collaborating with key stakeholders on multiple projects.You are able to work independently and are a self-starter.You are on a journey of continuous improvement, and you proactively seek and implement constructive feedback to level up your skills and knowledgeYou possess excellent verbal and written communication skills, ability to influence, and exceptional organizational skills and attention to detail.Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). If you’re a close but not exact match with the description, we hope you’ll still consider applying.
Lead Software Engineer - Accounts
Company: Klaviyo
Location: Boston, MA
Posted Sep 24, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. You’ll need to work closely with our architectural working groups across front and backend to help us design, build, and grow the future of how we provide our data to the platform. Requests can be submitted here. Customer First is one of our most important values, and a principle of everything we build.How you’ll make an impact:As a Lead Software Engineer on the Account team, you will be responsible for working closely with the team’s Product Manager, Technical Product Owner, and Engineering Manager to plan, design, and evolve our core data storage, service, and API layers for one of the most centralized and core dependencies across all of our engineering efforts. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. We’re focusing on the next iteration of what our core data, its subsystems, and its access patterns look like, as well as building customer-facing features that enhance the overall experience of being a user of Klaviyo. You’ll bring years of experience to bear helping us to iterate and evolve our domains, and help us emerge as a platform-wide standard for how company data is managed at scale.
Senior Software Engineer - Integrations
Company: Klaviyo
Location: Boston, MA
Posted Sep 23, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. You recognize all problems can be solved. Have experience working with distributed systems, messaging systems, and process control systems. You will be constantly challenged to improve these systems from every angle, such as latency reduction, resource utilization efficiency, failure recovery, tooling, monitoring, and much more. Enjoy shipping code early and often in an agile fashion, pairing with product management, business stakeholders, and other engineers to craft better software.Motivated by having ownership, excited about taking the initiative to solve tasks in collaboration with others.Love digging into performance, scalability, and reliability issues to drive breakthrough solutions. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Requests can be submitted here. Familiar with design patterns for implementing highly-scalable multi-tenant systems.Like working on small, autonomous agile teams. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Have solid understanding of relational databases and in-memory data stores.Have experience leading projects and groups of engineers, proven success creating direction and specifications for othersGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination.
Senior Director, Segment Product Marketing
Company: Klaviyo
Location: Boston, MA
Posted Sep 26, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. You should know what great looks like, what playbooks to use, and how (and when) to go beyond the traditional playbook.Outstanding written and verbal communication skills.Strong analytical skills with the ability to leverage data to inform decisions and measure performance.Strong strategic skills and a holistic understanding of go-to-market functions. Proven ability to build strong cross-functional relationships.Ability to thrive in a fast-paced, dynamic environment.Experience with global and international product marketing, and experience operating in matrixed organizations, are preferred. Familiarity with e-commerce, digital marketing, and customer data platforms is a plus.Why join us:We’re an innovative, mission-oriented, and customer-obsessed company, driving meaningful impact for entrepreneurs and businesses worldwide.We offer a competitive salary and benefits package, as well as free books, a great learning & development stipend, generous parental leave, a swoon-worthy Boston office, and more. We have a collaborative and inclusive company culture that values creativity and diversity, and a PMM team that is incredibly tight-knit and supportive. Love learning and growing? To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. With a team of segment-focused PMMs, this product marketing leader will be a key driver of Klaviyo’s revenue growth in 2024 and beyond. How you’ll make a difference:Build and manage a high-performing team of product marketers, who will be responsible for:Developing and executing go-to-market strategies for our Entrepreneur, SMB, Midmarket+, and international segments — including reporting on how we’re tracking towards goals, determining which levers are most important based on that data, executing on those prioritized opportunities, and evolving the strategy based on market response.Crafting differentiated and resonant positioning & messaging for each audience segment, informed by thorough knowledge of our industry, our customers, and our competitive landscape.Partnering closely with the sales team to help them surpass their targets — including building out materials like presentations and one-pagers, and enabling the sales team to use them effectively.Deeply understanding our customers, developing insights on personas, buyer journeys, and ideal customer profiles, and educating the company on those insights.Supporting the marketing team in reaching and converting our segments effectively — working on integrated campaigns, our website, and our demand generation and content initiatives, as well as developing assets for awareness and conversion.Gathering feedback from customers, prospects, and partners to inform product strategy, refine messaging, and identify opportunities.Collaborating with product, customer success, sales, and marketing teams to ensure alignment on priorities, positioning, and messaging.Defining key performance indicators (KPIs) to measure the success of product marketing efforts, and continually monitoring and reporting on the effectiveness of campaigns and initiatives.Who you are:Proven experience in senior-level product marketing roles, with a track record of success developing and executing go-to-market strategies (with revenue targets associated).Strong leadership and team management skills, with a history of building and developing high-performing product marketing teams.10+ years of experience in product marketing roles, with at least one substantial role in B2B SaaS. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. We have plentiful opportunities for professional development and career advancement.LI-HybridGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Requests can be submitted here. With customers across industries, geographies, and sizes, Klaviyo needs specialized product marketers who know each segment inside and out, and can lead the go-to-market strategy for those segments — both the audiences we already work with today, and the ones we will work with in the future.We are hiring a Senior Director of Segment Product Marketing who will be responsible for developing and executing the go-to-market strategy for each of our different audience segments.
Sr. Manager, Customer Experience (CX) Programs
Company: Klaviyo
Location: Greater Denver Area
Posted Sep 27, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. You’ll work with customers, Customer Services (Customer Success Management, Renewals, Support and Enablement), Product Management, Marketing, Design, GTM Operations and IT to achieve these outcomes. We are looking for a leader who will challenge the status quo, lead with a customer first mentality and an experimentation mindset, and create operational rigor in how we drive customer experience transformation initiatives at Klaviyo. In this role, you will:Manage a portfolio of customer experience programs and initiatives, including: intake and prioritization, impact assessment, resource planning, stakeholder management, business requirements, roadmaps and milestones, launch, enablement, and program communications. Manage a team of program managers who will lead individual initiatives within the CX program portfolioBuild the CX program management frameworks and discipline, ensuring operational rigor and consistency in how CX initiatives are managed and documentedEnsure stakeholder alignment and engagement on key programs and initiatives, including defining and communicating program RACIs, milestones, key success metrics. understanding dependencies, and aligning on business requirementsLead program team meetings and ensure contributors are hitting milestones and deliverables are completed on time and on budgetCommunicate project status to leadership and stakeholders, via appropriate communication channels (email, Slack, wiki pages, etc. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. )Escalate effectively when programs are blocked or delayed; lead the path to resolution Assist in communication and change management to ensure transparency across the organization and fostering a culture of ownership and consistency. We're looking for candidates who have:8+ years of experience in strategic program/project management5+ years of experience working in or partnering in customer success, customer services, or product management organizations2+ years of people management experienceExperience in B2B software, e-commerce/retail, or professional services/consultingAn ability to work effectively with cross-functional teams including technical, content, and creative teamsExperience planning, executing, and monitoring projects or a set of projects within a program portfolioAssembled and lead direct and indirect teamsPeople management skills with the ability to coach, mentor and grow employees Experience conveying complex information effectively to stakeholders and team membersEngaged with key stakeholders and managed their expectationsIdentified risks, developing mitigation strategies, and adapting plans as neededStrong analytical skills to analyze challenges, propose solutions, and make informed decisionsFacilitated organizational change and addressed resistance when neededManaged budgets and costs to ensure program success within constraintsGathered and analyzed data to track program performance and make informed decisions.Defined and documented business requirementsGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Your attention to detail, operational rigor, strong leadership, and exceptional communication skills will enable you to work closely with CX Strategists and cross functional stakeholders to ensure alignment, track progress, and mitigate risks to program success. Requests can be submitted here. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination.