Jobs at Klaviyo
1,463 open positions
Senior Software Engineer Data Exchange
Company: Klaviyo
Location: Boston, MA
Posted Sep 20, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. The tech stack you’ll be working with:Python, Django, FastAPIApache Kafka, Apache Pulsar, RabbitMQ, and other tech from the big data stackMySQL, RedisGraphite, statsd, GrafanaAWS, Terraform, Docker, Kubernetes, Jenkins, and other modern DevOps toolsGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Enjoy shipping code early and often in an agile fashion, pairing with product management, business stakeholders, and other engineers to craft better software.Have knowledge and experience working with distributed architectures and data processing systems. As a Senior Software Engineer, you will define and own the core components, tools, and customer-facing features for data collection and distribution. Have basic understanding of domain-driven design and data management patterns.Motivated by having ownership, excited about taking the initiative to solve tasks in collaboration with others. Enjoy mentoring fellow engineers, ensuring their skill development aligns with organizational growth.Love digging into performance, scalability, and reliability issues to drive breakthrough solutions. Previous experience with big data stack is desirable. Requests can be submitted here. You will be contributing to the vision, mission, and strategy of our product area and will work with a team of talented and experienced software engineers who are eager to grow fast and make an impact on the company.What you’ll doTake ownership of project segments and lead the delivery of new features, including their design, development, and deployment.Perform independent research, work with domain experts, collect, question, and improve requirements and drill down to core problems for larger features and projectsTake charge of a significant segment within your product domain, becoming its subject matter expert, and overseeing its development and evolution.Work closely with Product and tech leads to contribute to the roadmap that align with company worldwide growthContribute to the technical/architectural evolution of your product area; identify and advocate for scalability, reliability, and maintainability needsEstablished expertise in some Klaviyo and industry practices, patterns, tools, languages, and processes; share new insights and contribute beyond the team.Who you arePassionate about building software effectively and for the long-term. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers.
Partner Success Manager
Company: Klaviyo
Location: Boston, MA
Posted Sep 17, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Requests can be submitted here. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Your success will be measured on customer retention, customer growth rate, mitigation against churn, partner and customer health as well as sentiment (NPS).This is a great opportunity for an experienced candidate who has strong technical skills, and a background in martech or working in marketing strategy with a diverse book of partners and shared Klaviyo customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. You can effectively push back and challenge customers, and leverage data to reinforce your recommendationsYou have a a track record for creative problem solving for customers and end usersExcellent organizational and project management skillsExcellent communication skills via phone, video conference and emailCurious and eager to learnYou are adaptable to change and working in a fast paced environmentExperience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email marketing platforms and E-Commerce platformsGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. In addition, you proactively contribute across the organization through collaboration.How you will make a difference:Create prescriptive and customized customer success plans based on customers goals & challenges, holding customers accountable to driving action, and reporting impact to all levels within the customers organizationUse creative problem solving to help partner and customers reach their business goals and maximize the value they are getting from KlaviyoBuild strong relationships with partners to drive executive stakeholder alignment on both the customer and Klaviyo sideDevise strategies to help increase email and sms revenue for all shared customers through the Klaviyo platform while driving growth and expansion for our largest accountsEnsuring partner and customer sentiment is strong, serving as an internal advocate for your customers and leading cross-functional efforts to solve for the customerProactively Identify and execute on areas for new content, program development or training to help drive partner success globally.Collaboratively involve leadership across the business to drive customer value and decrease churnContribute to a positive team environment of collaboration, customer empathy, equality and inclusionAct as a thought leader and trusted advisor amongst internal and external teams through collaborative efforts.Who you are:5+ years of partner management or enterprise account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a timeExcellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. We are particularly interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve problems for both partners and customers using our software.
Product Owner - Reviews
Company: Klaviyo
Location: Boston, MA
Posted Sep 16, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Ensure timely and quality delivery of product changes. In your first 90 days, you will continue to increase your influence:Form a strong point of view on the product, and work with the Head of Reviews, who owns the product roadmap, to affect change and future plans. Maintain all documentation and artifacts and be the go-to owner of the Reviews product for other teams, such as Design, Engineering, Marketing and Support. Start contributing to knowledge sharing with the larger Reviews team. At Klaviyo, knowledge about our customers is power.Product Owners at Klaviyo think deeply, quickly, and analytically. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. It is your job to reduce ambiguity, ensure visibility and alignment of your projects.Organized and have a strong attention to detail that helps guide you in making decisions and delivering high quality products.Entrepreneurial spirit matters more than years of experience and seniority. LI-BB1Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). You should love learning and tackling new challenges.Your First 90 DaysIn your first 30 days, you will get acclimated to Klaviyo and our product:During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.Extensively familiarize yourself with Klaviyo’s platform and the Reviews product, including its functionality, business metrics, customer feedback, and future plans. Spend time listening to and shadowing customer calls.Familiarize yourself with the product vision, roadmap and strategy by working closely with the Head of Reviews.In your first 60 days, you will become a valuable member of the team:Take ownership of your key area of the product, and become the go-to expert for that area.Have a quick impact by building your first major product features, with coaching from internal subject matter experts in this product space.Start owning the execution of product changes, from feature specs to bug fixes to customer issues. We value learning and growth very highly.Evangelize the Reviews product across the organization, driving cross-team collaboration where needed to ensure a deeply integrated and delightful customer experience. Who You Are:2+ years of product management experience.A go-getter – owning your work, and taking initiative.Resourceful and flexible and has a strong focus on getting things done without strict processes or guidance for every move. Track record of self-driven work on software products where you shipped significant feature changes with an R&D team. Able to create clarity about the problems we are solving, the solutions and scopes we are building, and the steps we are taking to deliver value to customers. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day. Solve customer issues - When customers run into challenges that others can’t solve, you will lead the team in triaging, identifying potential solutions, and deciding on the best path forward. Learn - you will be a voracious learner. A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area.
Partner Marketing Manager, Field Programs
Company: Klaviyo
Location: Boston, MA
Posted Sep 22, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. We’re also looking to leverage your prior experience to see immediate traction. Orchestrate programs that will engage and activate key agency partners to fuel awareness of Klaviyo, marketing qualified leads (MQLs), pipeline creation, and monthly recurring revenue (MRR).What we’re looking forA self-starter and someone who thrives in fast-paced environmentsA metrics-oriented creative thinker—standard partner marketing programs are just that, standard. You’ll support the creation and activation of marquee programs that feels less like a sales tactic and more like an amazing and active community A proven Partner Marketer—you’ve done this before and are now looking to break the mold in your new role (6-8+ years of experience, largely in Partner Marketing)An educator who can communicate on the importance of Partner Marketing programs Budget aware; you’re comfortable owning a budget, and operating to the budget. To stand out in a crowded market you know we need to support standing up something remarkable. Someone who emphatically nodded at all of the aboveLI-Hybrid Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). You’re also not scared to ask for more budget when the idea is rightA strong partner, someone who will work closely with the overall team to scale our efforts.A risk taker, while you’re calculated with the risks you take, you also know that building the next great program won’t come without risk. You will report to the Director of Partner Marketing, Campaign and Program Activations. The idea of ‘field’ is broad, while this role will support some live field events, traditional events will represent approximately 25% of your time. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. We’re looking to leverage your collective marketing background to deploy field programs at scale, backed by a robust digital marketing skill set. Your work will revolve around oversight, activation, measurement and reporting of:The Klaviyo MDF (Marketing Development Funds) programInternal and external partner marketing integrated campaign Partner Marketing sales acceleration and incentive contests A subset of Klaviyo in-market field events, such as our Partner Day, Partner Tours, and some industry event activationsHow you’ll make an impactBe a driving energy towards growth for Klaviyo’s Partner Marketing Team.Create and test for the most impactful partner marketing field programs; we have some programs in flight that you will assume responsibility for but new ideas are expected. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.
Manager, Customer Success Ops Analytics & Reporting (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Sep 21, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. This role will identify, scope and manage key analytics resources, advanced analytics projects, and strategic initiatives across the CS organization that drive growth, prevent churn, and are instrumental in driving greater insight, action and measurement of impact, leading to improved customer strategies and greater retention and expansion outcomes for Klaviyo. In this role, you will report to the Senior Manager, OPS & Analytics, and partner closely with Customer Success and Support leadership to deliver data driven insights, drive visibility and understanding of core metrics, customer behavior & business drivers, improve operational efficiencies, and develop scalable strategies to drive results. customer segments / regions / product and service types), and partner with Business Intelligence and Data Science to develop our understanding of key value drivers, and identify improvement opportunitiesImplement processes to promote operational efficiency in a rapidly growing environmentPartner with Customer Success and Support leadership to understand and develop scalable strategies to improve business processes and systems, with a focus on operational excellence, improving team effectiveness and efficiency, and driving key outcomes for customersCollaborate with cross-functional teams across disciplines such as CS Systems, Sales Operations, Marketing Operations, Product, Business Intelligence, and FinanceWho you are:You have 9+ years of professional experience in an advanced analytics role, with 4+ years of direct management experience leading and developing a team of analysts; prior experience with SaaSYou possess well developed Excel, SQL and data visualization software skills (e.g. Tableau, PowerBI, etc); the ability to also use tools such as Python and R to work efficiently at scale and a background working closely with Data Science teams is a plusYou have well developed communication and organizational skills, a demonstrated ability working cross functionally to partner with Senior Business leaders, experience developing and actioning against a roadmap with clear milestones, and experience preparing materials for an executive audienceYou balance attention to detail with swift execution, taking ownership and delivering work product in a timely manner to drive outcomes You are comfortable operating autonomously with a bias towards action, learning and constant iteration LI-Hybrid LI-DEEGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. The ideal candidate will be an experienced leader who is intellectually curious, strategically and analytically minded, proactive in seeking solutions to challenging problems, developing and driving forward longer term roadmaps, and highly focused on creating solutions for our customers.How you will make a difference:Collaborate with senior leaders across the global customer success (post-sales) organization, particularly within Customer Support, Education and Onboarding, to drive strategic initiatives that shape the growth trajectory of KlaviyoOwn and develop reporting and analytics resources for Customer Success and Support stakeholders; creating new metrics that drive increased visibility into the drivers of customer success and tell data driven stories about the health of Klaviyo’s customersPlan and scope end-to-end advanced analytics projects by identifying the business problem and selecting appropriate investigative testing and data solutions, and determining appropriate key performance indicators (KPIs) for the audienceDissect trends, quantify opportunities, and undertake customer and driver based journey mapping and modeling to support business planning & strategic decision making within Customer SuccessLead a team to analyze customer engagements and transactions across the post sales customer journey and systems to drive actionable insights, recommendations, and optimizationsPartner to create roadmaps and analytics resources to guide the strategic direction of Customer Success leadership, with the goals of driving successful onboarding and expansion from customersLeverage data to conduct deep dive advanced analysis across different areas of the business (e.g. Requests can be submitted here. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination.
Lead Software Engineer Events (Analytics)
Company: Klaviyo
Location: Boston, MA
Posted Sep 20, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. AWS S3, Google Storage Buckets, Azure Blob Storage)Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). As a lead engineer on this team, you will be responsible for coaching engineers, managing/reviewing technical documentation and articulating a phased approach to achieving the team's overall technical vision.Team Tech Stack: Hudi, Clickhouse, MySQL, EMR, Airflow, Parquet, Kubernetes, Terraform, Spark, Kafka, PythonRequired Skills:Bachelor's degree or equivalent practical experience8 years of experience in software development, and strong knowledge of computer science fundamentals5 years of experience testing, developing, and launching software products, and 3 years of experience with software design and architectureHands-on experience designing reliable, fault-tolerant, and high performance distributed systemsProven ability to come up to speed quickly Experience applying multi-dimensional data models to analytical data for optimal storage and retrievalStar SchemaSnowflake SchemaData VaultKnowledge of data algorithms and database internals. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Examples include:Building stream/batch processing applicationsUnderstanding of search, range or probabilistic indicesKnowledge of B / LSM Trees2+ years of professional experience using:Hudi or Delta LakeClickhouse, Druid, Pinot or similar.Cloud-based DFS (eg. AWS S3, Google Storage Buckets, Azure Blob Storage)Preferred Skills:3 years of experience in an architectural role leading project teams and setting technical vision3 years of experience working in an organization involving cross-functional teams2+ years of experience applying multi-dimensional data modeling for optimal storage and retrievalStar SchemaSnowflake SchemaData Vault4+ years of experience designing systems leveraging:Hudi or Delta LakeClickhouse, Druid, Pinot or similar.Cloud-based DFS (eg. Requests can be submitted here. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.
Mail Operations Engineer
Company: Klaviyo
Location: Boston, MA
Posted Sep 20, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. )Experience with Grafana or other monitoring systemsExperience with AWS or other cloud systemsExperience with Kubernetes and DockerExperience with software configuration management systems (Puppet, Ansible, Chef, Salt)Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. Requests can be submitted here. You are adept at sorting through data and finding the “signal” in the “noise.”Experience with email delivery systems (MTA’s), diagnosing delivery issues within a shared ecosystem and resolving those issues.Experience working with large scale email pipelines that send 10s of billions of emails a month.Skilled in using at least one modern programming language2+ years of experience in a software engineering disciplineExperience with Linux-based systemsNice to haveExperience with Splunk or similar systems (Snowflake, Looker, ELK)Experience with a modern MTA system (GreenArrow, PowerMTA etc. Finally, you’ll work with the KMTA engineering team to make enhancements to the system itself.How You’ll Make An Impact:Take ownership of the operation of the KMTA system, ensuring optimal performance and uptime for Klaviyo customers.Work in conjunction with our Deliverability and Compliance team to diagnose and resolve deliverability problems.Work with the KMTA team to implement future enhancements to Klaviyo’s mail delivery capacity.What We’re Looking ForDetail-oriented. You’ll use monitoring tools and logs to diagnose and correct deliverability problems, and work with the team to build out tooling to better monitor and support the KMTA system.
Principal Analyst, Revenue Strategy Operations
Company: Klaviyo
Location: Boston, MA
Posted Sep 20, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Tableau, PowerBI, etc) and experience with advanced analytics techniques is an advantageYou have well developed communication and organizational skills, a demonstrated ability working cross functionally to partner with Senior Business leaders, experience developing and actioning against a roadmap with clear milestones, and experience preparing materials for an executive audienceYou balance attention to detail with swift execution, taking ownership and delivering work product in a timely manner to drive outcomes You are comfortable operating autonomously with a bias towards action, learning and constant iterationLI-Hybrid LI-DEEGet to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). customer segments / regions / product and service types) to develop an understanding of key value drivers, and identify improvement opportunitiesImplement processes to promote operational efficiency in a rapidly growing environmentCollaborate with cross-functional teams across disciplines such as CS Systems, Sales Operations, Marketing Operations, Product, Business Intelligence, Data Science and FinanceWho you are:You have 8+ years of professional experience, with direct forecasting and revenue analytics experience, from a role in business planning / finance / consulting; prior experience with SaaS or Subscription based business and retention modeling a plusYou possess well developed Excel, GSheet and financial modeling and reporting experience; experience with SQL and data visualization software skills (e.g. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Requests can be submitted here. In this role, you will report to the Senior Manager, OPS & Analytics, and partner closely with Customer Success and Go-To-Market leadership to further develop upon and deliver robust revenue forecasting and trend insights and analysis for the Global Customer Success org (post-sales & retention). This role will be instrumental in driving greater insight and measurement into trends and opportunities within our existing customer base, improving accuracy and visibility into forecasting and growth expectations, and identifying and sizing strategies that represent greater retention and expansion outcomes for Klaivyo. The ideal candidate is intellectually curious, strategically and analytically minded, proactive in seeking solutions to challenging problems, and highly focused on creating solutions for our customers.How you will make a difference:Collaborate with senior leaders across the global customer success (post-sales) and Go-to-Market (GTM) organization, and own forecasting and revenue reporting and analysis to support strategic initiatives that shape the growth trajectory of KlaviyoDevelop reporting and analytics resources and forecasting models, in partnership with stakeholders in BI and Data Science; creating improved processes and tools that provide increased visibility into the drivers of customer success, and tell data driven stories about the health of Klaviyo’s customersPlan and scope end-to-end projects, and create and drive forward roadmaps, by identifying business problems and selecting appropriate investigative testing and data solutions, and determining appropriate key performance indicators (KPIs) for the audienceDissect trends, quantify opportunities, and undertake customer and driver based analytics and modeling to support business planning & strategic decision makingAnalyze customer engagements and transactions across the post sales customer journey and systems to drive actionable insights, recommendations, and optimizationsPartner with peers in Go-to-Market Sales and Marketing Analytics to create comprehensive end to end customer acquisition and retention forecasting and CLV models and processes for improved forecasting accuracyLeverage data to conduct deep dive analysis across different areas of the business (e.g. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.
Principal Community Specialist
Company: Klaviyo
Location: Boston, MA
Posted Sep 21, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Requests can be submitted here. This includes answering questions posed by community users and offering both technical and strategic guidance to help them achieve their marketing goals.How You'll Make a Difference:Lead projects develop scalable processes for project and program managementProject manage impactful improvements in the Community to drive success.Develop processes for creating and managing special projects and programsUpskill and mentor your teammates on best practices for program managementBuild winning strategies for community content and initiatives and monitor success across all offerings.Provide input on topics that should be added to the forum to help fill a void in a product area, or to help better clarify a feature for customers.Share insights and feedback from customers to internal teams and work cross-functionally to develop solutions.Identify areas of opportunity for internal and external SMEs to share ideasFoster in-person and virtual connections through VIP, industry, and influencer engagement strategies and identify strategic ways to engage with these users.Become a valued member of the Klaviyo Community and support our users with timely responses and engaging content / postsBecome proficient with InSided, our forum software tool, in order to schedule posts to reflect curated content calendar on a weekly and monthly cadence.Contribute to a shared goal of increasing the peer response rate and customer self service score. Ensure quality across community postsServe as the quality assurance lead for Community Specialist replies.Monitor posts on the community platform daily, and ensure that all discussions and comments are responded to in a timely manner with clear and concise resolutionsAbout You:You bring a customer-first mindset to everything you do. You have excellent communication skills, especially in a written format You have a background in marketing and/or customer marketing strategies You’re a strong networker, both internally and externallyYou have experience working cross-functionally and can manage stakeholdersYou’re a highly empathetic individual that is eager to help solve problemsYou can think through problems and develop creative solutions. You can easily learn new technologies and softwares You have experience working directly with customers. You’re adaptable towards shifting team priorities, and enjoy collaborating Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Community is the space to learn from others and actively participate in the Klaviyo ecosystem. The Principal Community Specialist will help lead operations behind the Community team and act as a moderator in the Klaviyo Community. They will oversee the promotion and creation of content and help manage our user groups and programs. They will also have a keen understanding of project management best practices and be able to mentor others through those processes. The person in this role will also be responsible for owning and managing their own content categories and user groups. Visit careers.klaviyo.com to see how we empower creators to own their own destiny.The Community team’s mission is to nurture an inclusive platform for inspiration, strategic advice, and meaningful collaboration.
Office Coordinator
Company: Klaviyo
Location: Boston, MA
Posted Sep 17, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Be approachable, reliable and energetic.Who You Are1-2+ years of office, facilities, or related experience.Prior customer service, admin, or event management experience is a plus.5 Days in office is required. Ability to prioritize workload, follow through, and complete tasks in a timely manner.Strong organization and planning skills.Comfortable owning projects and making decisions; takes initiative and works well independently as well as with others.Customer service oriented; outgoing and personable; polished approach with internal and external clientsAbility to work in a fast-paced environment with changing needs and requirements.Strong attention to detail, can learn quickly and understand big picture concepts.LI-Onsite LI-JU1Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). This highly impactful role will be part of the Finance Organization, report directly to the Manager of Office Operations and Facilities, and will work cross-functionally with IT, People Operations, Marketing, and others. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Performing daily walkthroughs to ensure workstations, conference rooms and public spaces are clean and presentable.Utilize building ticketing system to place maintenance and building support requestsRestock and maintain inventory and supply management of office supplies, cleaning supplies, bathroom supplies, PPE, etc.Own and organize office storage closets and coordination with stakeholders.Own and organize incoming mail and the mail room on a daily basis.Assist in facilitating in-office food and beverage programs. Assist in monitoring office utilization.Assist with interoffice moves.Be an ambassador of company culture and values. Requests can be submitted here. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. This person will have the opportunity to join us on our mission to enable Klaviyos to thrive, to contribute to a uniquely special culture, and to make the company the place where the best-of-the-best come to work.How You'll Make a DifferenceAssist in managing the day to day operations of our Boston office.Responsible for staffing the front desk in coordination with other Office Coordinators and members of the Office Operations Team. Field daily inquiries by employees in the Boston office on questions and issues. Monitor Office Operations support ticket queue and resolve questions with comprehensive answers. Responsible for enforcing and suggesting updates to office policies, procedures and safety standards (emergency evacuation plan, visitor registration, security, ADA/OSHA compliance, etc.
Lead Security Risk Engineer
Company: Klaviyo
Location: Boston, MA
Posted Sep 16, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. By doing this, Klaviyo will be in an even better position to securely deliver value to our customers.What you’ll be doing:Build data pipelines and metrics (KPIs, KRIs, KCIs) that provide real-time insight into our risk postureDevelop, streamline, automate, and integrate security review processes (threat modeling, secure design reviews, etc.) )Experience or knowledge of securing web applications, Kubernetes clusters, and/or containersExperience in threat detection & response or vulnerability managementExperience building and deploying cloud native workloads using Terraform and AWS Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). )Everyone on our team needs to have the following:Proficiency discussing complex, nuanced topics with technical & non-technical audiences alikeExcellent ability to plan, prioritize, and execute work cross functionally and on timeStrong alignment with Klaviyo’s core valuesBonus points if you have any of the following:Experience with threat modeling or secure design reviews Experience with data science methods and tools (Jupyter Notebooks, Pandas, Monte Carlo simulations, etc. and risk management processes (identification → assessment → analysis → reporting)Empower technical teams to efficiently self-serve security review processes, such as threat modelingIdentify and assess risk scenarios using qualitative and quantitative methodsCo-create risk mitigation and remediation plans with InfoSec and partner team subject matter expertsMentor your teammates to help them reach their full potential and achieve their development goalsWe’d love to hear from you if you have most of the following:Experience with SQL, integrating with REST APIs, and writing code in Python or Node.jsExperience designing, building, or implementing technical security controls in AWSExperience with cyber risk quantification (CRQ) tools and frameworks, such as riskquant and FAIRExperience building metrics using business intelligence, data analytics, or dashboarding tools (Domo, Tableau, Grafana, QuickSight, etc. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. You will help evolve our risk management practices to be transparent, highly efficient, easy for stakeholders to engage with, and centered around objective evidence and data. Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. Our Risk function enables Klaviyo to take smart, disciplined risks that maximize customer value and minimize losses, while bolstering accountability around timely and effective risk mitigation. To that end, we’re looking for a highly motivated and collaborative Lead Security Risk Engineer (individual contributor) who will help us rapidly mature our Risk function by using engineering principles and data-driven strategies to more precisely identify, understand, and communicate risk. You’ll partner closely with Engineering, IT, Business Intelligence, InfoSec, and basically every other team at Klaviyo to create a holistic view of risk based on high quality data about our assets, weaknesses, threats, and safeguards (controls).
Office Operations Team Lead
Company: Klaviyo
Location: Boston, MA
Posted Sep 17, 2023
We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.You can find our Job Applicant Privacy Notice here. Monitor federal, state and local guidelines. Partner with the People Operations and Employee Experience teams to facilitate employee events, company meetings, lunch & learns, customer meet-ups, etc.Maintain the overall appearance, maintenance, organization, and cleanliness of the office. )Responsible for creating, enforcing and maintaining office policies, procedures and safety standards (emergency evacuation plan, visitor registration, security, ADA/OSHA compliance, etc. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.Upon request, you can receive additional information about the compensation and benefits for this role. Ensure workstations, conference rooms and public spaces are clean and presentable.Utilize building ticketing system to place maintenance and building support requests.Oversee inventory and supply management of office supplies, cleaning supplies, bathroom supplies, PPE, etc.Manage in-office food and beverage programs. Foster collaboration and creativity. Be approachable, reliable and energetic.Who You Are3-5+ years of office, facilities, or property management experience.5 Days in office is required. Prior customer service or event management experience is a plus.Ability to prioritize workload, follow through, and complete tasks in a timely manner.Strong organization and planning skills.Comfortable owning projects and making decisions; takes initiative and works well independently as well as with others.Customer service oriented; outgoing and personable; polished approach with internal and external clientsAbility to work in a fast-paced environment with changing needs and requirements.Comfortable with creating new processes from scratch.Strong attention to detail, can learn quickly and understand big picture concepts.LI-Onsite LI-JU1Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). Additional information regarding benefits can be found at klaviyorewards.com.Klaviyo is committed to a policy of equal opportunity and non-discrimination. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. Research solutions and pricing, while being mindful of budget, employee feedback, and allergy/dietary restrictions.Oversee building access process and ensure access cards are being created properly. Work with building security to ensure office access policies are being followed. Oversee and mentor a team of office coordinators.Manage office improvement efforts including small office build outs and procurement of office equipment. Monitor office utilization and coordinate with Talent Acquisition on new hire projections to ensure proper capacity planning and space optimization.Assist in WeWork account administrationAssist security in ensuring the office remains safe and secure.Be an ambassador of company culture and values. Handle building related needs and requirements. Act as primary escalation point for off-hours emergency response and support (power outages, HVAC, snow emergencies, etc.