Jobs at LivePerson
LivePerson, a Fortune 500 AI‑driven customer engagement platform, helps brands connect through chat, voice, and commerce. Its flagship product, LiveEngage, powers millions of real‑time conversations worldwide.
Hiring spans software engineering, data science, AI research, product management, and sales. Candidates can expect rigorous technical interviews, cross‑functional teams, and a culture that rewards innovation and rapid deployment.
Checking LivePerson listings on Job Transparency gives you clear salary ranges, real employee sentiment, and hiring trends—letting you compare offers, negotiate confidently, and decide if the role matches your career goals.
Senior Database Engineer III
Company: LivePerson
Location: Remote
Posted Mar 21, 2024
LivePerson is seeking a Lead/Senior Database Engineer and Cloud Migration Specialist with extensive experience in database technologies and cloud migration projects, particularly into Google Cloud Platform (GCP). The role involves leading a team of database engineers, aligning database solutions with organizational goals, and driving automation initiatives. The ideal candidate should have a deep understanding of GCP services, strong knowledge of database administration, and excellent project management skills. LivePerson offers a diverse and inclusive workplace culture with benefits including health insurance, time away, and professional development resources.
QA Automation Engineer (SDET II)
Company: LivePerson
Location: Remote
Posted Apr 26, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences<br >At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about<br ><strong>Overview<br ><strong>Over the next three years our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform By doing this we enable consumers to get back time and experience a more connected relationship with the brand in which sales service marketing branches stores and contact centers become a unified experience<br >The successful candidate has an opportunity to join a highly outstanding team within a fastpaced and successful organization<br ><strong>You Will<br ><strong><p> <p>We are looking for a Quality Assurance QA engineer to develop and execute exploratory and automated tests to ensure product quality QA engineer responsibilities include understanding system requirements designing and implementing tests and in some cases debugging and defining corrective actions You will also review system requirements and track quality assurance metrics eg defect densities and open defect counts<p> <ul><li>Review requirements specifications and technical design documents to provide timely and meaningful feedback<li> <li>Create detailed comprehensive and wellstructured test plans and test cases<li> <li>Create System Resiliency and Performance verification test plans and test cases<li> <li>Estimate prioritize plan and coordinate testing activities<li> <li>Design develop and execute automation scripts using open source tools<li> <li>Identify record document thoroughly and track bugs<li> <li>Perform thorough regression testing when bugs are resolved<li> <li>Develop and apply testing processes for new and existing products to meet client needs<li> <li>Liaise with internal teams eg developers and product managers to identify system requirements<li> <li>Monitor debugging process results<li> <li>Investigate the causes of nonconforming software and train users to implement solutions<li> <li>Track quality assurance metrics like defect densities and open defect counts<li> <li>Stay uptodate with new testing tools and test strategies<li> <ul><p><strong>You Have<br ><strong><p> <ul><li>5+ Years of experience<li> <li>BSMS degree in Computer Science Engineering or a related subject<li> <li>Proven work experience in software quality assurance<li> <li>Strong knowledge of software QA methodologies tools and processes<li> <li>Experience testing SPA and REST based APIs in microservices based software<li> <li>Experience in writing clear concise and comprehensive test plans and test cases<li> <li>Strong programming skills in one of the languages such as Java Python Go Groovy Proven Javascript<li> <li>Experience is QA automation tools frameworks and libraries<li> <li>Handson experience with both white box and black box testing<li> <li>Handson experience with automated testing tools and libraries<li> <li>Experience working in an AgileScrum development process<li> <li>Experience with performance resiliency andor security testing is a must<li> <li>Experience testing high scalable distributed systems is a must<li> <li>Experience working with Chaos Monkey JMeter is a plus<li> <li>Knowledge of CICD and experience working with Jenkins or similar tools<li> <ul><p><strong>Benefits<br ><strong><p> <ul><li>Health Medical Dental and Vision<li> <li>Time away Vacation and holidays<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Equal opportunity employer<li> <ul><p><strong>Why Youll Love Working Here<br ><strong>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace<br ><strong>Belonging At LivePerson<br ><strong>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<br >We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<p>
Software Development Engineer II (NodeJS)
Company: LivePerson
Location: Remote
Posted Mar 17, 2024
LivePerson is a global leader in enterprise conversations, powering nearly a billion conversational interactions every month. They aim to transform 268 billion analogue phone calls to digital on their LiveEngage platform. The company offers a highly inclusive workplace culture, encouraging meaningful connection, collaboration, and innovation. They are seeking a candidate with strong NodeJS/Typescript skills, experience with Java, and knowledge of technologies like SocketIO, Kafka, Redis, and RabbitMQ. The role involves designing and developing high-volume, low-latency applications, debugging production issues, and participating in on-call rotations. LivePerson provides comprehensive benefits, including health insurance, time away, and professional development resources.
Senior Manager, Sales Incentive Compensation
Company: LivePerson
Location: Remote
Posted Apr 28, 2024
<p>LivePerson NASDAQ LPSN is a global leader in trustworthy and equal AI for business Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our Conversational Cloud platform to engage with millions of consumers safely and responsibly We power a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes<p> <p>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential We operate as one with a growth mindset This means spotting opportunities solving ambiguities and seeking effective solutions to challenges that make things better<p> <p><strong>Overview <strong><p> <p>The Senior Manager Sales Incentive Compensation is responsible for the delivery and administration of LivePerson global sales incentive compensation program This role reports into the VP Sales Operations and will partner closely with the FPampA team to ensure effective and scalable compensation plan designs across the LivePerson commercial organization This role is also accountable for reporting plan effectiveness and forecasting of incentive compensation expenses globally and managing the SPIFF application<p> <p><br ><p><p><strong>You Will <strong><p> <ul><li>Lead the creation and articulation of a compensation philosophy that aligns with LivePerson values and mission<li> <li>Manage all incentive compensation calculations and payouts globally<li> <li>Act as the liaison across different functional groups including corporate Compensation HR Legal Field Operations Sales Customer Success and Finance leadership<li> <li>Ownership of all business processes related to plan delivery and administration to include ownership of the SPIFF application manage the SPIFF relationship<li> <li>Configure incentive compensation plans in SPIFF rollout plans to plan participants monitor plan performance and coordinate payments with Commercial Leadership Finance and HR<li> <li>Work closely with Field Operations IT and the CRM Application Manager to upgrade to SPIFF<li> <li>Create plan documents and communicate plan details to employees via SPIFF <li> <li>Implement and maintain rigorous audit process to ensure data integrity<li> <li>Create and manage sales contests and SPIFFs with the assistance of the Field Operations team and CRM Application manager<li> <li>Maintain policies procedures and controls for incentive compensation plans<li> <li>Build incentive compensation dashboards and reports in SPIFF providing sales leadership realtime visibility into plan performance and effectiveness <li> <li>Partner with regional Vice Presidents establish monthly meeting rhythm with Sales Leadership to review plan performance <li> <li>Work with Revenue Operations and Finance leadership to develop quarterly forecasts and annual budgets on incentive compensation expenses<li> <li>Midterm 1224 months BuildDevelop a team of highly efficient incentive analysts responsible for supporting LivePerson growing commercial organization<li> <ul><p><strong> <strong><p> <p><strong>You Have <strong><p> <ul><li>810+ years of relevant experience focusing on incentive compensation<li> <li>Experience managing SPIFFs or Sales Incentive platform is a plus <li> <li>Demonstrated knowledge of best practices in incentive compensation plan delivery process management and administration <li> <li>Knowledge of industry benchmarks in plan creation and compensation benchmarks<li> <li>Ability to build relationships and to influence and collaborate across departments in order to achieve objectives<li> <li>Possess a high level of integrity Be widely trusted direct and truthful with the ability to establish and maintain effective relationships and gain confidence<li> <li>Solutions and client serviceoriented with an emphasis on problem solving<li> <li>Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands<li> <li>A datadriven mindset and strong demonstrated analytical and problemsolving skills ability to influence drive decisions and lead discussions utilizing data<li> <li>Willingness to travel ~5 to meet with the Field Operations team and key stakeholders Attend the Global Sales KickoffSPIFF Configuration and Reporting Certification Levels 13 preferred<li> <li>A bachelors degree is required or the equivalent in experience Business administration finance economics or a quantitative focus is preferred<li> <li>MBA is a plus<li> <ul><p><br ><p><p><strong>Benefits <strong><p> <p>The salary range for this role will be between $140000 to $180000 USD Final compensation will be determined by a variety of factors including but not limited to your location skills experience education andor professional certifications During the phone screening your recruiter will provide the locationspecific salary range for this role Regardless of your personal situation or where you are in the world LivePerson offers comprehensive and great benefits programs to meet your needs<p> <ul><li datastringifyindent=0 datastringifyborder=0>Health medical dental vision and wellbeing<li> <li datastringifyindent=0 datastringifyborder=0>Time away Public holidays and discretionary PTO package for flexible days off with manager approval<li> <li datastringifyindent=0 datastringifyborder=0>Financial 401K ESPP Basic life and ADampD insurance longterm and shortterm disability<li> <li datastringifyindent=0 datastringifyborder=0>Family parental leave maternity support fertility services<li> <li datastringifyindent=0 datastringifyborder=0>Development tuition reimbursement<li> <li datastringifyindent=0 datastringifyborder=0>Additional 247 access to professional counselors voluntary insurance coverage exclusive perks and discounts<li> <li datastringifyindent=0 datastringifyborder=0>LIRemote<li> <ul><p><strong> <strong><p> <p><strong>Why youll love working here<strong><p> <p><span>Your entrepreneurial spirit will be supported We love team members who chase down their big ideas become experts help colleagues and own their work<span><span> <span><span>These four company values guide our continued holistic growth as individuals as teams and as a global organization And to further make our point lets just say were very proud to be on Fast Companys list of Most Innovative Companies and Newsweeks list of mostloved workplaces <span><p> <p><br ><p><p><strong>Belonging at LivePerson<strong><p> <p><em><span>At LivePerson people from diverse backgrounds come together to make an impact and be their authentic selves One way we share and connect is through our employee resource groups such as Live In Color LP Proud and Women In Tech We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<span><em><p> <p><br ><p><p><em><span>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<span><em><p> <p><br ><p>
Web Development Engineer II
Company: LivePerson
Location: Remote
Posted Mar 19, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences<br >At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about<br ><strong>Overview<br ><strong>Over the next three years our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform By doing this we enable consumers to get back time and experience a more connected relationship with the brand in which sales service marketing branches stores and contact centers become a unified experience<br >The successful candidate has an opportunity to join a highly outstanding team within a fastpaced and successful organization<br ><strong>You Will<br ><strong><p> <ul><li>Own the design and implementation of significant portions of the product development<li> <li>Maintain and enhance existing web applications<li> <li>Coordinate with engineers to integrate backend api<li> <li>Work closely with UX teams and Product Management to define and build the optimal user experience for our customers<li> <li>Develop technical specifications documentation and assistance tools<li> <li>Keep an eye on industry standards and best practices<li> <li>Support customers<br ><li> <ul><p><strong>You Have<strong><p> <ul><li>Deep knowledge and understanding of clientside architecture and experience in building large scale and high performance web applications<li> <li>Proficient in understanding of web markup including HTML5 CSS3<li> <li>Proficient in understanding of clientside scripting and JavaScript frameworks especially ReactJS AngularJS Angular 8x and VueJs<li> <li>Experience using CSS preprocessors such as SASS or LESS<li> <li>Experience building data visualization using libraries such as d3js<li> <li>Experience using build tools such as Webpack Gulp or Grunt<li> <li>Good understanding of asynchronous request handling partial page updates and AJAX<li> <li>Proficient understanding of crossbrowser compatibility issues and ways to work around them<li> <li>Proficient understanding of code versioning tools such as Git<li> <li>Good understanding of scalability design principles<li> <li>Understanding principles of design and knowledge of user experience and accessibility<li> <li>Strong attention to detail<li> <li>Selfstarter with strong motivation and execution capabilities<li> <li>Excellent communication skills<li> <li>Team player<li> <li>Knowledge of frontend testing frameworks such as Jasmine and Karma is a plus<li> <li>Proficiency with JavaScript ES6 and Typescript is a plus<li> <li>Knowledge of Nodejs is a plus<li> <ul><p><strong>What You Need For Success<br ><strong><p> <ul><li>Bachelors degree in Computer Science or a related field<li> <li>5+ years of experience building successful web applications in production<li> <ul><p><strong>Benefits<br ><strong><p> <ul><li>Health Medical Dental and Vision<li> <li>Time away Vacation and holidays<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Equal opportunity employer<li> <ul><p><strong>Why Youll Love Working Here<br ><strong>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace<br ><strong>Belonging At LivePerson<br ><strong>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<br >We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<p>
Devops II - Cloud
Company: LivePerson
Location: Remote
Posted Mar 17, 2024
LivePerson is a global leader in enterprise conversations, powering nearly a billion conversational interactions every month. The company offers a cloud-based software platform, LiveEngage, for digital customer engagement. LivePerson is seeking an experienced DevOps Engineer to design, deploy, and manage Kubernetes clusters, implement best practices for monitoring and troubleshooting, and collaborate with the cloud team for resource provisioning and maintenance. The ideal candidate should have 3+ years of experience as a DevOps Engineer, proficiency in scripting and automation, and hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes.
Technical Support Manager
Company: LivePerson
Location: Remote
Posted Mar 14, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences <p> <p>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success and reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about <p> <p><strong>Overview<strong><p> <p>The Regional Support Manager will be a significant contributor to the success of LivePerson Global Support and would be based out of India You will ensure that Service level agreements are achieved to deliver an outstanding customer experience Main collaboration in this role will be with the different Support Engineering and Production teams and external partners of our Top Accounts<p> <p>You will report to the Regional Support Director<p> <p><b>You will<b> <p><ul><li>Manage the daily operations of Support teams ensuring the successful path for resolution or escalation from either Customers or the LivePerson global teams<li> <li>Develop customer focussed communication processes emphasising empathy and providing the best possible outcomes even when immediate solutions are not available<li> <li>Implement continuous improvement of the existing software applications and architecture and ensure quality deliverables<li> <li>In collaboration with our global managers develop longterm customer support strategies to scale us<li> <li>Establish quality metrics and standards for the support teams identifying challenges and opportunities for improvement<li> <li>Manage communication and escalations of strategic customer issues ensuring successful resolutions<li> <li>Conduct regular 11 meetings with team members providing constructive feedback and supporting their skills development<li> <li>Ensure the successful onboarding and development of Technical Support Engineers<li> <li>Evaluate knowledge rampup opportunities to ensure advanced skills in the latest technologies used by LivePerson<li> <li>Collaborate with senior leaders to implement operational improvements and ensure that our customer experience remains excellent<li> <li>Advocate for customers within LivePerson representing their needs feedback and requests in different forums<li> <li>Foster high employee satisfaction within the teams<li> <li>Promote and work frequently with crossfunctional teams on global projects develop close relationships with Engineering and Product management teams ensuring SMEs are well versed on the relevant products and services<li> <li>Analyse customer data to identify trends and patterns and provide feedback to the support team and management<li> <li>Participate in 247 oncall duties and be available for unforeseen situations that require close monitoring and attention<li> <li>Develop career opportunities for the team members<li> <li>Be open to work during US work hours<li> <ul><p><strong>Skills and Abilities <strong><p> <ul><li> <ul><li>You are someone with a willingness to make changes to improve operational efficiency through innovation and adopting new ideas and practices<li> <li>Must be customeroriented promoting empathy throughout and dedicated to collaboration<li> <li>Leadership and people management skills including experience coaching team members<li> <li>Ability to adapt to change and manage it well<li> <li>Ability to work and partner with all levels of management internally and with customer organisations your team support<li> <li>Available to step in and manage a crisis internally and with customers in a 247 fashion<li> <li>Flexibility to work beyond regular hours from time to time<li> <ul><li> <ul><p><strong>You have <strong><p> <ul><li>BA or BSc in a related field Computer Science or Engineering or an equivalent combination of education and experience<li> <li>Minimum of 8 years of customerfacing experience with at least 5 years in a SaaS CCaaS company or related industryfield<li> <li>13 years of management experience leading teams of technical support engineers<li> <ul><p><strong>Benefits<strong><p> <p><br ><p><ul><li>Health medical dental and vision<li> <li>Time away vacation and holidays<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Equal opportunity employer<li> <li>LIRemote<li> <ul><p><br ><p> <p><strong>Why youll love working here<strong><strong><strong><p> <p>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace <p> <p><br ><p> <p><strong>Belonging at LivePerson <strong><p> <p><em>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<em><p> <p><br ><p><p><em>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<em><p> <p><br ><p> <p><br ><p>
Senior Conversation Designer
Company: LivePerson
Location: Australia
Posted Apr 02, 2024
LivePerson is a global leader in enterprise conversations, powering nearly a billion interactions monthly. They offer an award-winning Conversational Cloud platform used by major brands like HSBC, Chipotle, and Virgin Media. The company fosters an inclusive culture, encouraging innovation and collaboration. They seek a Conversation Designer with advanced experience in bot strategy, conversation design, and optimization. The role involves designing effective conversational experiences, working with enterprise brands, and leading design workshops. Benefits include health, time away, financial, family, and development perks. LivePerson is committed to diversity and equal opportunity employment.
Senior Technical Support Engineer (L3)
Company: LivePerson
Location: Remote
Posted Mar 22, 2024
LivePerson is seeking an experienced Senior Technical Support Engineer to join their team in India. The role involves providing top-notch support to enterprise-level customers, troubleshooting complex technical issues, and collaborating with product developers. The ideal candidate should have a minimum of 3 years of experience in Tier 3/4 Support Engineer roles, expertise in cloud technologies, and proficiency in troubleshooting backend systems. LivePerson offers a diverse and inclusive workplace culture, competitive benefits, and opportunities for professional growth.
Senior Conversation Designer
Company: LivePerson
Location: Remote
Posted Mar 22, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences <p> <p>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success and reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about <p> <p><strong>You will <strong><p> <ul><li>Design effective innovative and delightful conversational experiences using usercentric design methodologies<li> <li>Work with major enterprise brands to understand their business goals their customer personas and intents to define an automation roadmap<li> <li>Review and provide feedback on other designers work Prioritize design work to meet project goals and deadlines<li> <li>Lead design workshops and conduct user research where appropriate to tie insights to business results<li> <li>Research and analyze intents and the associated customer journeys Evaluate when bots are appropriate and in what form<li> <li>Create bot design documents including bot personas example dialogs conversation flow diagrams error handling patterns<li> <li>Define the intent portfolio for natural language understanding and how it maps in the conversation designs<li> <li>Review customer transcripts to identify gaps in the conversation design modify design patterns to bridge those gaps<li> <li>Write copy suitable for automated conversations in the messaging medium<li> <li>Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals<li> <li>Create and evangelize conversation design best practice standards reusable design patterns and processes<li> <li>Contribute to the teams conversational design system<li> <li>Collaborate with project managers optimization managers bot developers and bot tuners to execute on bot implementation<li> <li>Demonstrate effective verbal and written communication to internal executives Clevel clients partners and team members<li> <ul><p><strong>You have<strong><p> <ul><li>Advanced experience in bot strategy conversation design and optimization Can produce a portfolio of example work<li> <li>5+ total years of related experience<li> <ul><li>2+ years in Conversation Design or 3+ years in a UXrelated role<li> <ul><li>Exceptional written and verbal communication skills having presented design thought leadership to diverse audiences from client executives to technical team members <li> <li>Knowledge of Natural Language Understanding technologies and platforms such as Dialogflow Watson LUIS etc and how it impacts conversation designs<li> <li>Knowledge of messaging channels such as web messaging SMS Whatsapp etc and what the advantages and disadvantages are of each<li> <li>We consider diverse backgrounds you may be a UX designer with a knack for language or a CommunicationsLinguistics major with a knack for design thinking or a game designer with experience on dialogue systems etc <li> <li>Contact center andor customer service experience a plus<li> <li>Design team management experience or strong interest to gain design management experience<li> <li>Bachelors Degree in design humancomputer interaction HCI or equivalent professional experience<li> <ul><p><strong>Benefits <strong><p> <ul><li>Health medical and mental<li> <li>Time away vacation holidays and care days<li> <li>Financial Superannuation ESPP and group life insurance<li> <li>Family parental leave<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Additional Exclusive perks and discounts<li> <li>LIRemote<li> <ul><p><strong>Why youll love working here<strong><strong><strong><p> <p>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace <p> <p><strong>Belonging at LivePerson<strong><p> <p>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<p> <p>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<p> <p><br ><p>
Senior UI Developer (VueJS)
Company: LivePerson
Location: Remote
Posted Mar 17, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences<br >At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about<br ><strong>Overview<br ><strong>Join the forefront of digital communication as a Senior UI Developer within the Conversation Orchestration team at LivePerson In this pivotal role youll spearhead developing and refining web applications that integrate seamlessly with AI technology optimizing brandtocustomer interactions through messaging Focusing on Vuejs alongside other modern technologies youll lead the creation of visually compelling and highly functional user interfaces drawing from UIUX designs to enhance our AIcentric platforms including advanced conversation builders routing solutions and applications incorporating Large Language Models LLM with generative AI capabilities<p> <p>As a Senior UI Developer focusing on Vuejs your contributions will be critical in shaping the future of conversational AI and enhancing the interaction between brands and customers through cuttingedge technology Join us in leading the charge in creating intuitive efficient and engaging digital experiences<p> <p><strong>You Will<br ><strong><p> <ul><li>Design and implement scalable highperformance web applications for critical systems ensuring optimal functionality and user experience<li> <li>Serve as a technical leader in evaluating the feasibility of UIUX designs guiding the design and development process with innovative solutions<li> <li>Champion the development of groundbreaking features overseeing the journey from conceptualization to launch<li> <li>Lead the selection and adoption of opensource tools and frameworks driving technical decisions that align with project goals<li> <li>Ensure applications reliability and robust performance setting benchmarks for uptime and maintainability<li> <ul><p><strong>You Have<strong><p> <ul><li>5+ years of solid experience in Vuejs React Nodejs TypeScript and JavaScript with a strong preference for expertise in Vuejs<li> <li>Advanced proficiency in HTML CSS and state management patterns<li> <li>Proven track record of developing and scaling highavailability web applications<li> <li>Exceptional collaboration leadership and communication skills with an ability to drive project initiatives<li> <li>Deep understanding of software development best practices and a commitment to continuous learning and improvement<li> <ul><p><strong>Good to have<strong><p> <ul><li>Significant experience with Nextjs<li> <li>Extensive knowledge of cloudbased platforms AWS GCP Azure<li> <li>Proficiency in modern testing frameworks eg Locust Cypress Nightwatchjs<li> <li>Expertise in implementing localized websites<li> <li>An impressive portfolio of code samples demonstrating advanced projects in web development<li> <ul><p><strong>Benefits<br ><strong><p> <ul><li>Health Medical Dental and Vision<li> <li>Time away Vacation and holidays<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Equal opportunity employer<li> <ul><p><strong>Why Youll Love Working Here<br ><strong>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace<br ><strong>Belonging At LivePerson<br ><strong>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<br >We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<p>
Compliance Analyst
Company: LivePerson
Location: Remote
Posted Apr 26, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences <p> <p><span>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about<span><p> <p><strong>Overview<strong><p> <p>A GRC Governance Risk Compliance Analyst is a key member of the Global Security Team supporting the execution of LivePersons global GRC program The purpose of this position is to provide information security and compliance knowledge for support and implementation of the information security GRC program<p> <p>Responsibilities require knowledge to ensure effective compliance to regulations 3rd party vendor management experience control testing awareness and education and development of policies standards and guidelines to align with the LivePerson Global Security Teams mission To enable LivePerson to be LivePerson Securely<p> <p>Our GRC Analysts report to the GRC leadership team and are a part of LivePersons highly talented and Global Security Team<p> <p><strong>You will<strong><p> <p><strong>Duties and Responsibilities<strong><p> <p><strong>Compliance<strong><p> <ul><li>Collaborate with LivePerson teams to ensure we are implementing security best practices that meet relevant regulatory compliance requirements <li> <li>Support the strategy for managing an increasing number of audits compliance checks and assessment processes <li> <li>Assist in the testing and analysis of the LivePerson control environment against industry and regulatory governance frameworks<li> <ul><p><strong>Audit<strong><p> <ul><li>Work with the respective audit teams to obtain necessary evidence information for auditsassessments and certifications<li> <li>Provide guidance evaluation and advocacy for all audit responses<li> <ul><p><strong>Shared Responsibilities<strong><p> <ul><li>Support GRC team with other standard daily processesticket requests as need arises<li> <li>Provide assistance in the 3rd Party Vendor Management program<li> <li>Assist the team to build and manage the security awareness program This can include sending mass email communications validating the content of the training is sufficient providing reports for complianceaudit requirements<li> <li>Maintain excellent relationships with all business partners and provide a consistent perspective that continually puts LivePerson into the best security posture possible <li> <li>Perform other duties as assigned to ensure the smooth functioning of the Global Security Team and maintain the reputation of LivePerson as a valued business partner to its customers<li> <ul><p><strong>You have<strong><p> <ul><li>Experience in a SaaS environment<li> <li>College degree in Information Technology Computer Science or a related field or equivalent experience<li> <li>Advanced security qualifications such as CISSP CRISC CISM GIAC CDPSE or CIPM or equivalent experience<li> <li>Certifications and degrees are always welcomed but dont let not having them stop you from applying as equivalent experience and knowledge can meet these requirements as well<li> <ul><p><strong>Benefits<strong><p> <ul><li>Health medical dental and vision<li> <li>Time away vacation and holidays<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Equal opportunity employer<li> <li>LIRemote<li> <ul><p><strong>Why youll love working here<strong><strong><strong><p> <p>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace <strong><br ><strong><p> <p><strong>Belonging at LivePerson <strong><p> <p><strong> <strong><p> <p><em>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<em><p> <p><em>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<em><p> <p><br ><br ><p><p><strong><br ><strong><p> <p><em> <em><p>