Jobs at LivePerson
229 open positions
Principal Network (DevOps) Engineer
Company: LivePerson
Location: Remote
Posted Apr 30, 2024
LivePerson is a global leader in enterprise conversations, providing a platform for brands to connect with consumers. The company fosters an inclusive workplace culture and is looking for a Principal Network Engineer to join its global NetDevOps team.
Technical Support / Customer Support Specialist
Company: LivePerson
Location: Remote
Posted Jun 04, 2024
LivePerson is seeking a Customer Response Specialist with 3+ years of technical experience for a remote role in Bulgaria. The role involves addressing customer inquiries via various channels, prioritizing cases, managing crisis scenarios, and collaborating with internal teams. The ideal candidate should have strong communication skills, be able to simplify technical information, and have knowledge of HTML, CSS, and REST/SOAP APIs. Benefits include health insurance, 28 vacation days, and AI learning opportunities. LivePerson values diversity and offers a supportive work environment.
Quality Assurance Engineer II
Company: LivePerson
Location: USA
Posted Jul 10, 2024
LivePerson is seeking a QA II to develop and execute exploratory and automated tests to ensure product quality. The role involves designing and implementing tests, debugging and defining corrective actions, and creating a test framework. The ideal candidate has 5+ years of industry experience, a BS/MS degree in Computer Science or a related subject, and programming skills in Java, Python, JavaScript, or TypeScript.
Software Development Engineer II (Full-Stack)
Company: LivePerson
Location: Remote
Posted Jun 10, 2024
LivePerson is a global leader in enterprise conversations, powering nearly a billion conversational interactions every month. They offer a revolutionary CCaaS product, LivePerson Voice, which aims to minimize agent seats, reduce telco minutes, and improve customer satisfaction. LivePerson is seeking a full stack SDE II with frontend focus to develop, design C2M services using NodeJS and JavaScript. The role involves building scalable web applications, developing JavaScript backend services, and collaborating with multiple engineering and product teams. The ideal candidate should have 4+ years of experience in development of Microservices, RESTful API, backend systems, and expertise in NodeJS/Typescript, Git, and databases like MySQL and Cassandra.
Principal Network Engineer
Company: LivePerson
Location: India
Posted May 02, 2024
LivePerson is seeking a Principal Network Engineer to support its global datacenter and cloud environments. The role involves working US hours, collaborating with global teams, and maintaining network infrastructure in a hybrid cloud environment. The ideal candidate should have strong knowledge in routing protocols, data center and cloud networking technologies, and experience with Arista and Cisco configurations. Preferred skills include scripting, Palo Alto firewall configurations, F5 LTM and AFM configurations, and experience with cloud technologies and IaC deployments.
Network Operations Engineer
Company: LivePerson
Location: Remote
Posted Jun 05, 2024
LivePerson is seeking a NetDevOps Engineer to support its global infrastructure, focusing on data center and cloud technologies. The ideal candidate should have extensive experience with networking technologies, automation, and cloud environments. The role involves developing, maintaining, and supporting infrastructure, implementing changes, troubleshooting, and collaborating across teams. Benefits include comprehensive health coverage, time away, financial perks, family support, professional development, and exclusive perks.
Senior Product Manager
Company: LivePerson
Location: Other US Location
Posted Jun 06, 2024
LivePerson, a global leader in enterprise conversations, is seeking a Senior Product Manager for Brand Experiences. The role involves leading the development and execution of platform capabilities for enhancing brand interactions in Conversational AI. Key responsibilities include product strategy, feature prioritization, roadmap planning, cross-functional collaboration, user experience, market analysis, customer engagement, go-to-market strategy, performance tracking, and thought leadership. The ideal candidate should have a Bachelor's degree in Computer Science, Engineering, Business, or a related field, 7+ years of product management experience, deep understanding of Conversational AI technologies, strong analytical skills, excellent communication and leadership skills, and a passion for innovation. Benefits include time away, financial benefits, family support, development opportunities, and exclusive perks. LivePerson is committed to diversity and equal opportunity employment.
Senior Manager, Sales Incentive Compensation
Company: LivePerson
Location: Remote
Posted Apr 28, 2024
<p>LivePerson NASDAQ LPSN is a global leader in trustworthy and equal AI for business Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our Conversational Cloud platform to engage with millions of consumers safely and responsibly We power a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes<p> <p>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential We operate as one with a growth mindset This means spotting opportunities solving ambiguities and seeking effective solutions to challenges that make things better<p> <p><strong>Overview <strong><p> <p>The Senior Manager Sales Incentive Compensation is responsible for the delivery and administration of LivePerson global sales incentive compensation program This role reports into the VP Sales Operations and will partner closely with the FPampA team to ensure effective and scalable compensation plan designs across the LivePerson commercial organization This role is also accountable for reporting plan effectiveness and forecasting of incentive compensation expenses globally and managing the SPIFF application<p> <p><br ><p><p><strong>You Will <strong><p> <ul><li>Lead the creation and articulation of a compensation philosophy that aligns with LivePerson values and mission<li> <li>Manage all incentive compensation calculations and payouts globally<li> <li>Act as the liaison across different functional groups including corporate Compensation HR Legal Field Operations Sales Customer Success and Finance leadership<li> <li>Ownership of all business processes related to plan delivery and administration to include ownership of the SPIFF application manage the SPIFF relationship<li> <li>Configure incentive compensation plans in SPIFF rollout plans to plan participants monitor plan performance and coordinate payments with Commercial Leadership Finance and HR<li> <li>Work closely with Field Operations IT and the CRM Application Manager to upgrade to SPIFF<li> <li>Create plan documents and communicate plan details to employees via SPIFF <li> <li>Implement and maintain rigorous audit process to ensure data integrity<li> <li>Create and manage sales contests and SPIFFs with the assistance of the Field Operations team and CRM Application manager<li> <li>Maintain policies procedures and controls for incentive compensation plans<li> <li>Build incentive compensation dashboards and reports in SPIFF providing sales leadership realtime visibility into plan performance and effectiveness <li> <li>Partner with regional Vice Presidents establish monthly meeting rhythm with Sales Leadership to review plan performance <li> <li>Work with Revenue Operations and Finance leadership to develop quarterly forecasts and annual budgets on incentive compensation expenses<li> <li>Midterm 1224 months BuildDevelop a team of highly efficient incentive analysts responsible for supporting LivePerson growing commercial organization<li> <ul><p><strong> <strong><p> <p><strong>You Have <strong><p> <ul><li>810+ years of relevant experience focusing on incentive compensation<li> <li>Experience managing SPIFFs or Sales Incentive platform is a plus <li> <li>Demonstrated knowledge of best practices in incentive compensation plan delivery process management and administration <li> <li>Knowledge of industry benchmarks in plan creation and compensation benchmarks<li> <li>Ability to build relationships and to influence and collaborate across departments in order to achieve objectives<li> <li>Possess a high level of integrity Be widely trusted direct and truthful with the ability to establish and maintain effective relationships and gain confidence<li> <li>Solutions and client serviceoriented with an emphasis on problem solving<li> <li>Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands<li> <li>A datadriven mindset and strong demonstrated analytical and problemsolving skills ability to influence drive decisions and lead discussions utilizing data<li> <li>Willingness to travel ~5 to meet with the Field Operations team and key stakeholders Attend the Global Sales KickoffSPIFF Configuration and Reporting Certification Levels 13 preferred<li> <li>A bachelors degree is required or the equivalent in experience Business administration finance economics or a quantitative focus is preferred<li> <li>MBA is a plus<li> <ul><p><br ><p><p><strong>Benefits <strong><p> <p>The salary range for this role will be between $140000 to $180000 USD Final compensation will be determined by a variety of factors including but not limited to your location skills experience education andor professional certifications During the phone screening your recruiter will provide the locationspecific salary range for this role Regardless of your personal situation or where you are in the world LivePerson offers comprehensive and great benefits programs to meet your needs<p> <ul><li datastringifyindent=0 datastringifyborder=0>Health medical dental vision and wellbeing<li> <li datastringifyindent=0 datastringifyborder=0>Time away Public holidays and discretionary PTO package for flexible days off with manager approval<li> <li datastringifyindent=0 datastringifyborder=0>Financial 401K ESPP Basic life and ADampD insurance longterm and shortterm disability<li> <li datastringifyindent=0 datastringifyborder=0>Family parental leave maternity support fertility services<li> <li datastringifyindent=0 datastringifyborder=0>Development tuition reimbursement<li> <li datastringifyindent=0 datastringifyborder=0>Additional 247 access to professional counselors voluntary insurance coverage exclusive perks and discounts<li> <li datastringifyindent=0 datastringifyborder=0>LIRemote<li> <ul><p><strong> <strong><p> <p><strong>Why youll love working here<strong><p> <p><span>Your entrepreneurial spirit will be supported We love team members who chase down their big ideas become experts help colleagues and own their work<span><span> <span><span>These four company values guide our continued holistic growth as individuals as teams and as a global organization And to further make our point lets just say were very proud to be on Fast Companys list of Most Innovative Companies and Newsweeks list of mostloved workplaces <span><p> <p><br ><p><p><strong>Belonging at LivePerson<strong><p> <p><em><span>At LivePerson people from diverse backgrounds come together to make an impact and be their authentic selves One way we share and connect is through our employee resource groups such as Live In Color LP Proud and Women In Tech We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<span><em><p> <p><br ><p><p><em><span>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<span><em><p> <p><br ><p>
Technical Account Manager
Company: LivePerson
Location: Bulgaria
Posted Jun 17, 2024
LivePerson is seeking a Technical Account Manager with extensive experience in SaaS/CCaaS or web engagement sectors, specifically supporting Fortune 500 clients. The role involves driving technical success, establishing strong relationships with key stakeholders, and proactively communicating operational changes. The ideal candidate should have hands-on expertise in web and scripting technologies, project management skills, and proficiency in data analysis. They should also be comfortable engaging in technical discussions and have experience with CRM tools, bug tracking systems, and log aggregation tools.
HR Generalist
Company: LivePerson
Location: Other US Location
Posted Jun 05, 2024
LivePerson, a leading customer engagement company, is seeking a creative HR Generalist for its Global People Group team in Katowice, Poland. The role involves onboarding new employees, managing HR activities, and collaborating with the Talent Acquisition team. The ideal candidate should have 2+ years of HR experience, knowledge of Polish employment law, and fluency in English and Polish. LivePerson offers a supportive work environment with benefits like health insurance, AI learning, and remote work options. The company values diversity and inclusion, with employee resource groups and a commitment to equal opportunity employment.
Software Development Engineer II (Node.js)
Company: LivePerson
Location: Remote
Posted Jun 05, 2024
LivePerson is a global leader in enterprise conversations, powering nearly a billion conversational interactions every month. The company offers a state-of-the-art, born-in-the-cloud SaaS offering, LivePerson Tenfold, which is a multi-tenanted solution hosted on GCP. The customer-facing app is written in TypeScript using the modern Angular framework and is deployed in several different contexts. As a Software Developer, you will architect, design, and implement business software and underlying APIs, work with Product Management to create delightful user experiences, and collaborate with peers on specifications, code reviews, and testing. LivePerson fosters an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation.
NOC Engineer II
Company: LivePerson
Location: Other US Location
Posted Jun 08, 2024
LivePerson, a global leader in enterprise conversations, is seeking a Network Operations Center (NOC) professional to monitor services and servers in 6 data centers worldwide. The role involves handling incidents, triggering operational procedures, troubleshooting, managing internal notifications, and interacting with the Support division. The ideal candidate should have at least one year of experience in a similar role, ability to work in a 24x7 operational environment, excellent communication skills, and GCP/Linux experience. Benefits include health insurance, 28 vacation days, tuition reimbursement, and food vouchers. LivePerson fosters an inclusive culture, celebrating diversity and empowering employees for growth.