Jobs at LivePerson
229 open positions
Senior UX Designer
Company: LivePerson
Location: Remote
Posted Mar 12, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences <p> <p>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success and reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about <p> <p><span> <span><p> <p><strong>Overview<strong><p> <p>As a Senior UX Designer UX III within LivePersons Product Strategy Team you will engage in crossfunctional collaboration to craft bestinclass user experiences for a diverse range of personas Youll take the lead on UX and design for multiple products and solutions working closely with Product Managers across the wider product team Your mission will be to spearhead enhancements to existing LivePerson messaging solutions and to innovate new omnichannel solutions that include voice as a channel This role offers a unique chance for an entrepreneurialminded product designer to dream big establish a futureforward vision that aims to revolutionize the industry and bring that vision to life with backing from the highest echelons of the LivePerson organization This position is critical in defining our products user experience demanding a mix of creative flair technical acumen and analytical prowess to develop solutions that not only satisfy our users but also contribute significantly to our businesss success<p> <p><strong>You will <strong><p> <ul><li>Lead the design and iteration of user experiences ensuring they are engaging intuitive and fully responsive to the needs of the target audience This includes creating wireframes prototypes and highfidelity designs<li> <li>Collaborate closely with product teams to understand product visions and requirements translating complex concepts into usercentered solutions that align with business goals<li> <li>Conduct and analyze user research including usability tests surveys and interviews to gather insights that inform design decisions and product improvements<li> <li>Develop and maintain design systems and guidelines to ensure consistent user experiences across all products and platforms<li> <li>Work alongside developers and product managers to ensure designs are implemented as intended and to troubleshoot any designrelated issues during development phases<li> <li>Advocate for the user by presenting and defending design decisions based on user research design principles and data to stakeholders and team members<li> <li>Continuously monitor and evaluate user feedback and performance metrics to identify areas for enhancement and optimization<li> <li>Stay abreast of UX trends tools and technologies to push the boundaries of whats possible in creating seamless and innovative user experiences<li> <li>Facilitate workshops and brainstorming sessions with crossfunctional teams to foster a culture of collaboration and innovation in product design and development<li> <ul><p><br ><p><p><strong>You have<strong><p> <ul><li>6+ years of experience in UX design with a proven track record of successfully developing and enhancing usercentered design projects<li> <li>Strong portfolio showcasing expertise in design thinking user research wireframing prototyping and visual design with a keen eye for detail and aesthetics<li> <li>Experience in conducting and applying user research including usability testing interviews and surveys to inform design decisions and improve user satisfaction<li> <li>Proficiency in design and prototyping tools such as Sketch Adobe Creative Suite Figma and InVision<li> <li>Demonstrated ability to work collaboratively in a crossfunctional team including close work with product managers developers and other stakeholders to ensure design vision is executed accurately<li> <li>Excellent communication presentation and interpersonal skills with the ability to articulate design concepts and rationale to both technical and nontechnical audiences<li> <li>Strong problemsolving skills and the ability to think analytically prioritize tasks and manage projects in a fastpaced environment<li> <li>A deep understanding of current UX best practices trends and technologies with a commitment to staying informed of new developments in the field<li> <li>Experience with datadriven design and the ability to use metrics and user feedback to guide design decisions and measure the success of UX improvements<li> <ul><p><br ><p><p><strong>Benefits <strong><p> <p>The salary range for this role will be between $130000to $140000 Final compensation will be determined by a variety of factors including but not limited to your location skills experience education andor professional certifications During the phone screening your recruiter will provide the locationspecific salary range for this role Regardless of your personal situation or where you are in the world LivePerson offers comprehensive and great benefits programs to meet your needs<p> <p><br ><p><ul><li>Health Health medical dental and vision insurance and wellbeing resources and programs<li> <li>Time away generous time away programs that cover vacation dependent care holidays wellness days and more <li> <li>Financial 401K ESPP Basic life and ADampD insurance longterm and shortterm disability<li> <li>Family parental leave maternity support fertility services<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Additional 247 access to professional counselors voluntary insurance coverage exclusive perks and discounts<li> <li>LIRemote<li> <ul><p><br ><p><p><strong>Why youll love working here<strong><span> <span><p> <p>LivePerson is a hub for the evercurious and proactive offering a flexible worklife balance tailored to individual needs With offices and WeWork locations worldwide our flexible work policy provides our teams the freedom to work from their preferred environment Were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace <p> <p><br ><p><p><strong>Belonging at LivePerson<strong><p> <p><em>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<em><p> <p><br ><p><p><em>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<em><p> <p><em> <em><p> <p><br ><p><p><span> <span><p> <p><br ><p>
CloudOps Manager
Company: LivePerson
Location: Remote
Posted Mar 08, 2024
LivePerson, a global leader in enterprise conversations, is seeking a CloudOps Manager with a strong engineering background and excellent communication skills. The ideal candidate will lead a team of CloudOps engineers, maintain cloud infrastructure, collaborate with various teams, and implement DevOps principles. The company offers competitive benefits, including health insurance, time away, professional development resources, and food vouchers. LivePerson values diversity, empowering employees to create their own success in a remote-friendly workplace.
Devops II - Cloud
Company: LivePerson
Location: Remote
Posted Mar 12, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences <p> <p><span>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about<span><p> <p><strong>Overview<strong><p> <p>LivePerson transforms customer care from voice calls to mobile messaging Our cloudbased software platform LiveEngage allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale The market leader in realtime intelligent customer engagement As a B2B SaaS company with 20 years of experience and the heart of a startup we work day in and day out to help our customers live out our mission of creating lasting meaningful connections with their customers<p> <p>The Cloud Devops team at Liveperson is looking for an experienced DevOps engineer a candidate that takes on challenges continuously expands his area of expertise and naturally takes ownership of his work The ideal candidate has a strong engineering background an eagerness to follow good practices and a desire to apply his skills in the field of DevOps<p> <p>We will provide you the grounds to succeed an embracing working environment and very complex and interesting technical challenges to solve<p> <p><strong>You will<strong><p> <ul><li>Design deploy and manage Kubernetes clusters on the cloud eg GCP and onprem to support containerized applications<li> <li>Implement best practices for monitoring logging and troubleshooting within Kubernetes<li> <li>Collaborate with the cloud team to provision configure and maintain cloud resources on GCP ensuring optimal performance and cost efficiency<li> <li>Implement automation for resource provisioning and scaling using tools like Terraform and Helm<li> <ul><p><strong>You have<strong><p> <ul><li>3+ years of experience as a DevOps Engineer or similar role MUST<li> <li>Experience with GitLab including GitLab CICD high advantage<li> <li>Proficiency in scripting and automation using tools such as Bash Python or ruby MUST<li> <li>Handson experience with containerization technologies like Docker and orchestration tools such as Kubernetes MUST<li> <li>Proven experience of Ansible advantage<li> <li>Experience of infrastructureascode concepts using tools like Terraform advantage<li> <li>Experience with Helm and puppet advantage<li> <li>Familiarity with cloud platforms like AWS Azure or Google Cloud advantage<li> <li>Excellent problemsolving and communication skills<li> <li>Proven ability to work effectively in a collaborative team environment<li> <ul><p><strong>Benefits<strong><p> <p><strong> <strong><p> <ul><li>Health medical dental and vision<li> <li>Time away vacation and holidays<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Equal opportunity employer<li> <li>LIRemote<li> <ul><p><strong><br ><strong><p> <p><strong>Why youll love working here<strong><strong><strong><p> <p><br ><p><p>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace <strong><br ><strong><p> <p><strong>Belonging at LivePerson <strong><p> <p><em>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<em><p> <p><strong> <strong><p> <p><em>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<em><p> <p><br ><br ><p>
Compliance Analyst
Company: LivePerson
Location: Remote
Posted Mar 13, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences <p> <p><span>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about<span><p> <p><strong>Overview<strong><p> <p>A GRC Governance Risk Compliance Analyst is a key member of the Global Security Team supporting the execution of LivePersons global GRC program The purpose of this position is to provide information security and compliance knowledge for support and implementation of the information security GRC program<p> <p>Responsibilities require knowledge to ensure effective compliance to regulations 3rd party vendor management experience control testing awareness and education and development of policies standards and guidelines to align with the LivePerson Global Security Teams mission To enable LivePerson to be LivePerson Securely<p> <p>Our GRC Analysts report to the GRC leadership team and are a part of LivePersons highly talented and Global Security Team<p> <p><strong>You will<strong><p> <p><strong>Duties and Responsibilities<strong><p> <p><strong>Compliance<strong><p> <ul><li>Collaborate with LivePerson teams to ensure we are implementing security best practices that meet relevant regulatory compliance requirements <li> <li>Support the strategy for managing an increasing number of audits compliance checks and assessment processes <li> <li>Assist in the testing and analysis of the LivePerson control environment against industry and regulatory governance frameworks<li> <ul><p><strong>Audit<strong><p> <ul><li>Work with the respective audit teams to obtain necessary evidence information for auditsassessments and certifications<li> <li>Provide guidance evaluation and advocacy for all audit responses<li> <ul><p><strong>Shared Responsibilities<strong><p> <ul><li>Support GRC team with other standard daily processesticket requests as need arises<li> <li>Provide assistance in the 3rd Party Vendor Management program<li> <li>Assist the team to build and manage the security awareness program This can include sending mass email communications validating the content of the training is sufficient providing reports for complianceaudit requirements<li> <li>Maintain excellent relationships with all business partners and provide a consistent perspective that continually puts LivePerson into the best security posture possible <li> <li>Perform other duties as assigned to ensure the smooth functioning of the Global Security Team and maintain the reputation of LivePerson as a valued business partner to its customers<li> <ul><p><strong>You have<strong><p> <ul><li>Experience in a SaaS environment<li> <li>College degree in Information Technology Computer Science or a related field or equivalent experience<li> <li>Advanced security qualifications such as CISSP CRISC CISM GIAC CDPSE or CIPM or equivalent experience<li> <li>Certifications and degrees are always welcomed but dont let not having them stop you from applying as equivalent experience and knowledge can meet these requirements as well<li> <ul><p><strong>Benefits<strong><p> <ul><li>Health medical dental and vision<li> <li>Time away vacation and holidays<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Equal opportunity employer<li> <li>LIRemote<li> <ul><p><strong>Why youll love working here<strong><strong><strong><p> <p>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace <strong><br ><strong><p> <p><strong>Belonging at LivePerson <strong><p> <p><strong> <strong><p> <p><em>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<em><p> <p><em>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<em><p> <p><br ><br ><p>
Senior Technical Support Engineer (Open Platform)
Company: LivePerson
Location: Remote
Posted Mar 04, 2024
LivePerson is seeking a Senior Technical Support Engineer with expertise in cloud technologies and troubleshooting skills to join their team in India. The role involves providing excellent support to enterprise-level customers, acting as a Subject Matter Expert in Open Platform, and collaborating with product developers. The ideal candidate should have a minimum of 3 years of experience in Tier 3/4 Support Engineer or equivalent roles, and proficiency in web technologies, APIs, SDK, and mobile environments. The company offers a range of benefits including health insurance, time away, and professional development resources.
Devops II - Cloud
Company: LivePerson
Location: India
Posted Mar 09, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences <p> <p><span style=fontweight>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about<span><p> <p><strong>Overview<strong><p> <p>LivePerson transforms customer care from voice calls to mobile messaging Our cloudbased software platform LiveEngage allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale The market leader in realtime intelligent customer engagement As a B2B SaaS company with 20 years of experience and the heart of a startup we work day in and day out to help our customers live out our mission of creating lasting meaningful connections with their customers<p> <p>The Cloud Devops team at Liveperson is looking for an experienced DevOps engineer a candidate that takes on challenges continuously expands his area of expertise and naturally takes ownership of his work The ideal candidate has a strong engineering background an eagerness to follow good practices and a desire to apply his skills in the field of DevOps<p> <p>We will provide you the grounds to succeed an embracing working environment and very complex and interesting technical challenges to solve<p> <p><strong>You will<strong><p> <ul style=> <li style=>Design deploy and manage Kubernetes clusters on the cloud eg GCP and onprem to support containerized applications<li> <li style=>Implement best practices for monitoring logging and troubleshooting within Kubernetes<li> <li style=>Collaborate with the cloud team to provision configure and maintain cloud resources on GCP ensuring optimal performance and cost efficiency<li> <li style=>Implement automation for resource provisioning and scaling using tools like Terraform and Helm<li> <ul> <p><strong>You have<strong><p> <ul style=> <li style=>3+ years of experience as a DevOps Engineer or similar role MUST<li> <li style=>Experience with GitLab including GitLab CICD high advantage<li> <li style=>Proficiency in scripting and automation using tools such as Bash Python or ruby MUST<li> <li style=>Handson experience with containerization technologies like Docker and orchestration tools such as Kubernetes MUST<li> <li style=>Proven experience of Ansible advantage<li> <li style=>Experience of infrastructureascode concepts using tools like Terraform advantage<li> <li style=>Experience with Helm and puppet advantage<li> <li style=>Familiarity with cloud platforms like AWS Azure or Google Cloud advantage<li> <li style=>Excellent problemsolving and communication skills<li> <li style=>Proven ability to work effectively in a collaborative team environment<li> <ul> <p><strong>Benefits<strong><p> <p><strong> <strong><p> <ul style=> <li style=>Health medical dental and vision<li> <li style=>Time away vacation and holidays<li> <li style=>Development Generous tuition reimbursement and access to internal professional development resources<li> <li style=>Equal opportunity employer<li> <li style=>LIRemote<li> <ul> <p><strong><br><br><strong><p> <p><strong>Why youll love working here<strong><strong><strong><p> <p> <p> <p>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace <strong><br><strong><p> <p><strong>Belonging at LivePerson <strong><p> <p><em>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<em><p> <p><strong> <strong><p> <p><em>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<em><p> <p> <p> <p> <p><img src=httpsremotivecomjobtrack1898317blankgifsource=publicapi alt=>
Sales Incentive Compensation Manager
Company: LivePerson
Location: Remote
Posted Mar 14, 2024
<p>LivePerson NASDAQ LPSN is a global leader in trustworthy and equal AI for business Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our Conversational Cloud platform to engage with millions of consumers safely and responsibly We power a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes<p> <p>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential We operate as one with a growth mindset This means spotting opportunities solving ambiguities and seeking effective solutions to challenges that make things better<p> <p><strong>Overview <strong><p> <p>The Sales Incentive Compensation Manager is responsible for the delivery and administration of LivePerson global sales incentive compensation program This role reports into the Director Global Financial Planning and Analysis and will partner closely with the Revenue Operations team to ensure effective and scalable compensation plan designs across the LivePerson commercial organization This role is also accountable for reporting plan effectiveness and forecasting of incentive compensation expenses globally and managing the SPIFF application<p> <p><br ><p><p><strong>You Will <strong><p> <ul><li>Lead the creation and articulation of a compensation philosophy that aligns with LivePerson values and mission<li> <li>Manage all incentive compensation calculations and payouts globally<li> <li>Act as the liaison across different functional groups including Corporate Compensation HR Legal Field Operations Sales Customer Success and Finance leadership<li> <li>Ownership of all business processes related to plan delivery and administration to include ownership of the SPIFF application Manage the SPIFF relationship<li> <li>Configure Incentive compensation plans in SPIFF Rollout plans to plan participants Monitor plan performance and coordinate payments with Commercial Leadership Finance and HR<li> <li>Work closely with Field Operations IT and the CRM Application Manager to upgrade to SPIFF<li> <li>Create plan documents and communicate plan details to employees via SPIFF <li> <li>Implement and maintain rigorous audit process to ensure data integrity<li> <li>Create amp manage sales contests and SPIFs with the assistance of the Field Operations team and CRM Application manager<li> <li>Maintain policies procedures and controls for incentive compensation plans<li> <li>Build incentive compensation dashboards and reports in SPIFF providing Sales leadership realtime visibility into plan performance and effectiveness Partner with regional Vice Presidents establish monthly meeting rhythm with Sales Leadership to review plan performance <li> <li>Work with Revenue Operations and Finance leadership to develop quarterly forecasts and annual budgets on incentive compensation expenses<li> <li>Midterm 1224 months BuildDevelop a team of highly efficient incentive analysts responsible for supporting LivePerson growing commercial organization<li> <ul><p><strong> <strong><p> <p><strong>You Have <strong><p> <ul><li>5+ years of incentive compensation experience<li> <li>Experience managing SPIFF s sales incentive platform a plus <li> <li>Xactly Configuration and Reporting Certification Levels 13 preferred This will translate into management of the SPIFF application<li> <li>Demonstrated knowledge of best practices in incentive compensation plan delivery process management and administration <li> <li>Knowledge of industry benchmarks in plan creation and compensation benchmarks<li> <li>Ability to build relationships and to influence and collaborate across departments in order to achieve objectives<li> <li>Possess a high level of integrity Be widely trusted direct and truthful with the ability to establish and maintain effective relationships and gain confidence<li> <li>Solutions and client serviceoriented with an emphasis on problem solving<li> <li>Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands<li> <li>A datadriven mindset and strong demonstrated analytical and problemsolving skills ability to influence drive decisions and lead discussions utilizing data<li> <li>Willingness to travel quarterly to Portugal or other locations to meet with the Field Operations team and key stakeholders Attend the Global Sales Kickoff<li> <li>Bachelors degree required or the equivalent in experience Business administration finance economics or other quantitative focus preferred<li> <li>MBA a plus<li> <ul><p><strong>Benefits <strong><p> <p>The salary range for this role will be between $120000 to $150000 USD Final compensation will be determined by a variety of factors including but not limited to your location skills experience education andor professional certifications During the phone screening your recruiter will provide the locationspecific salary range for this role Regardless of your personal situation or where you are in the world LivePerson offers comprehensive and great benefits programs to meet your needs<p> <ul><li datastringifyindent=0 datastringifyborder=0>Health medical dental vision and wellbeing<li> <li datastringifyindent=0 datastringifyborder=0>Time away Public holidays and discretionary PTO package for flexible days off with manager approval<li> <li datastringifyindent=0 datastringifyborder=0>Financial 401K ESPP Basic life and ADampD insurance longterm and shortterm disability<li> <li datastringifyindent=0 datastringifyborder=0>Family parental leave maternity support fertility services<li> <li datastringifyindent=0 datastringifyborder=0>Development tuition reimbursement<li> <li datastringifyindent=0 datastringifyborder=0>Additional 247 access to professional counselors voluntary insurance coverage exclusive perks and discounts<li> <li datastringifyindent=0 datastringifyborder=0>LIRemote<li> <ul><p><strong> <strong><p> <p><strong>Why youll love working here<strong><p> <p><span>Your entrepreneurial spirit will be supported We love team members who chase down their big ideas become experts help colleagues and own their work<span><span> <span><span>These four company values guide our continued holistic growth as individuals as teams and as a global organization And to further make our point lets just say were very proud to be on Fast Companys list of Most Innovative Companies and Newsweeks list of mostloved workplaces <span><p> <p><br ><p><p><strong>Belonging at LivePerson<strong><p> <p><em><span>At LivePerson people from diverse backgrounds come together to make an impact and be their authentic selves One way we share and connect is through our employee resource groups such as Live In Color LP Proud and Women In Tech We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<span><em><p> <p><br ><p><p><em><span>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<span><em><p> <p><br ><p>
DevOps Engineer II - Cloud
Company: LivePerson
Location: Remote
Posted Mar 13, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences <p> <p><span>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about<span><p> <p><strong>Overview<strong><p> <p>LivePerson transforms customer care from voice calls to mobile messaging Our cloudbased software platform LiveEngage allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale The market leader in realtime intelligent customer engagement As a B2B SaaS company with 20 years of experience and the heart of a startup we work day in and day out to help our customers live out our mission of creating lasting meaningful connections with their customers<p> <p>The Cloud Devops team at Liveperson is looking for an experienced DevOps engineer a candidate that takes on challenges continuously expands his area of expertise and naturally takes ownership of his work The ideal candidate has a strong engineering background an eagerness to follow good practices and a desire to apply his skills in the field of DevOps<p> <p>We will provide you the grounds to succeed an embracing working environment and very complex and interesting technical challenges to solve<p> <p><strong>You will<strong><p> <ul><li>Design deploy and manage Kubernetes clusters on the cloud eg GCP and onprem to support containerized applications<li> <li>Implement best practices for monitoring logging and troubleshooting within Kubernetes<li> <li>Collaborate with the cloud team to provision configure and maintain cloud resources on GCP ensuring optimal performance and cost efficiency<li> <li>Implement automation for resource provisioning and scaling using tools like Terraform and Helm<li> <ul><p><strong>You have<strong><p> <ul><li>3+ years of experience as a DevOps Engineer or similar role MUST<li> <li>Experience with GitLab including GitLab CICD high advantage<li> <li>Proficiency in scripting and automation using tools such as Bash Python or ruby MUST<li> <li>Handson experience with containerization technologies like Docker and orchestration tools such as Kubernetes MUST<li> <li>Proven experience of Ansible advantage<li> <li>Experience of infrastructureascode concepts using tools like Terraform advantage<li> <li>Experience with Helm and puppet advantage<li> <li>Familiarity with cloud platforms like AWS Azure or Google Cloud advantage<li> <li>Excellent problemsolving and communication skills<li> <li>Proven ability to work effectively in a collaborative team environment<li> <ul><p><strong>Benefits<strong><p> <p><strong> <strong><p> <ul><li>Health medical dental and vision<li> <li>Time away vacation and holidays<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Equal opportunity employer<li> <li>LIRemote<li> <ul><p><strong><br ><strong><p> <p><strong>Why youll love working here<strong><strong><strong><p> <p><br ><p><p>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace <strong><br ><strong><p> <p><strong>Belonging at LivePerson <strong><p> <p><strong> <strong><p> <p><em>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<em><p> <p><strong> <strong><p> <p><em>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<em><p> <p><strong><br ><strong><p>
Cloud DevOps Engineer II
Company: LivePerson
Location: Remote
Posted Mar 13, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences <p> <p>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about <p> <p><strong>Overview<strong><p> <p>LivePerson transforms customer care from voice calls to mobile messaging Our cloudbased software platform LiveEngage allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale The market leader in realtime intelligent customer engagement As a B2B SaaS company with 20 years of experience and the heart of a startup we work day in and day out to help our customers live out our mission of creating lasting meaningful connections with their customers<p> <p>The Cloud Devops team at Liveperson is looking for an experienced DevOps engineer a candidate that takes on challenges continuously expands his area of expertise and naturally takes ownership of his work The ideal candidate has a strong engineering background an eagerness to follow good practices and a desire to apply his skills in the field of DevOps<p> <p>We will provide you the grounds to succeed an embracing working environment and very complex and interesting technical challenges to solve<p> <p><strong>You will<strong><p> <ul><li>Design deploy and manage Kubernetes clusters on the cloud eg GCP to support containerized applications<li> <li>Implement best practices for monitoring logging and troubleshooting within Kubernetes<li> <li>Install and configure HashiCorp Vault for secure storage and management of secrets and sensitive data<li> <li>Implement policies and access controls to safeguard Vault data<li> <li>Collaborate with the cloud team to provision configure and maintain cloud resources on GCP ensuring optimal performance and cost efficiency<li> <li>Implement automation for resource provisioning and scaling using tools like Terraform<li> <ul><p><strong>You have<strong><p> <ul><li>2+ years solid experience as a DevOps Engineer or similar role MUST<li> <li>Experience with CICD tools Gitlab pipelines is a plus <li> <li>Proficiency in scripting and automation using tools such as Bash Python MUST Golang Advantage <li> <li>Handson experience with containerization technologies like Docker and orchestration tools such as Kubernetes MUST<li> <li>Experience with Kubernetes <strong datastringifytype=bold>provisioning<strong> and <strong datastringifytype=bold>troubleshooting<strong> in production systems MUST<li> <li>Knowledge of infrastructureascode concepts using tools like Terraform MUST<li> <li>Familiarity with cloud platforms like AWS Azure or Google Cloud MUST<li> <li>Excellent problemsolving and communication skills<li> <li>Proven ability to work effectively in a collaborative team environment<li> <ul><p><strong>Benefits<strong><p> <ul><li>Health medical dental and vision<li> <li>Time away vacation and holidays<li> <li>Development Generous tuition reimbursement and access to internal professional development resources<li> <li>Equal opportunity employer<li> <li>LIRemote<li> <ul><p><strong> <strong><p> <p><strong>Why youll love working here<strong><strong><strong><p> <p><br ><p><p>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace <p> <p><strong><br ><strong><p> <p><strong>Belonging at LivePerson <strong><p> <p>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<p> <p><strong> <strong><p> <p>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<p> <p><br ><p>
CloudOps Engineer
Company: LivePerson
Location: Remote
Posted Mar 08, 2024
LivePerson is a company that provides enterprise conversations and is looking for CloudOps Engineers to help take their operations to the next level. The company fosters an inclusive workplace culture and is committed to diversity and inclusion.
Solution Engineer
Company: LivePerson
Location: Remote
Posted Mar 06, 2024
LivePerson, a global leader in enterprise conversations, is seeking a Solutions Engineer for Strategic Accounts. The role involves onboarding, delivery, design, deployment, development, and technical program management. The ideal candidate should have a BS/BA degree, 3+ years of SAAS software solutions experience, and technical familiarity with HTML/CSS, JavaScript, and REST API Endpoints. Benefits include health, time away, financial, family, and development perks. LivePerson values diversity and innovation, offering a remote-friendly workplace.
CloudOps Manager
Company: LivePerson
Location: Remote
Posted Mar 10, 2024
<p>LivePerson NASDAQ LPSN is the global leader in enterprise conversations Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences <p> <p>At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential We are continually looking for ways to improve our products and make things better This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about <p> <p><strong>Overview<strong><p> <p>The LivePerson Cloud Operations team is looking for talented CloudOps Manager to help take our operations to the next level We are looking for a candidate that takes on challenges continuously expands his area of expertise and takes ownership of his work The ideal candidate has a strong engineering background an eagerness to follow good practices and a desire to apply his skills in the field of DevOps<p> <p><strong>Overview<strong><p> <p><span>LivePerson is looking for talented CloudOps Manager to take our Cloud Operations to the next level The ideal candidate has a strong engineering background excellent communication skills and the ability to hire mentor train motivate retain and lead new team members<span> <p> <p><strong>You will<strong><p> <ul><li>Lead and mentor a team of CloudOps engineers providing guidance and support in implementing and maintaining cloud services<li> <li>Support the adoption of new cloud services including gathering and validating requirements testing capabilities implementing services and monitoring and maintaining service performance SLAs<li> <li>Maintain cloud infrastructure using tools like Terraform and Ansible ensuring scalability reliability and security<li> <li>Collaborate closely with development operations and security teams to ensure that cloud infrastructure meets business needs and complies with security standards<li> <li>Utilize your deep experience and problemsolving skills to help prevent and resolve production issues implementing efficient incident response and escalation procedures<li> <li>Implement DevOps principles and tools to automate routine processes driving efficiency and reliability across the organization<li> <li>Lead postoutage procedures such as correction of error COE and root cause analysis RCA procedures identifying opportunities for improvement and implementing preventive measures<li> <li>Recommend and implement cloud operations best practices staying abreast of industry trends and emerging technologies<li> <ul><p><strong>You have<strong><p> <ul><li>Bachelors degree in Computer Science Computer Engineering or related technical discipline or equivalent engineering work experience in a CloudOps DevOps or similar role<li> <li>Strong experience in Linux Administration with a solid understanding of system internals and troubleshooting<li> <li>Extensive experience with configuration management tools such as Ansible and Puppet automating infrastructure provisioning and management tasks<li> <li>Proficiency in managing cloud environments with experience in Openstack and VMware and preferably in GCP AWS or Azure GCP Preferred<li> <li>Excellent written and verbal communication skills with the ability to effectively communicate technical concepts to diverse stakeholders<li> <li>Experience managing infrastructure in a hybrid cloud onprem amp public cloud environment is preferred<li> <li>Proficiency in one or more scripting languages such as Python Bash or PowerShell is preferred<li> <li>Strong leadership skills with the ability to motivate and inspire team members to achieve goals and objectives<li> <ul><p><strong>Benefits<strong><p> <ul><li>Health medical dental and vision<li> <li>Time away 28 vacation days<li> <li>Development Generous tuition reimbursement and access to internal professional development resources <li> <li>Additional Food Vouchers<li> <li>LIRemote<li> <ul><p><strong> <strong><p> <p><strong>Why youll love working here<strong><strong><strong><p> <p><br ><p><p>As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace <p> <p><strong><br ><strong><p> <p><strong>Belonging at LivePerson <strong><p> <p><strong> <strong><p> <p>We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants with criminal histories consistent with applicable federal state and local law<p> <p>We are committed to the accessibility needs of applicants and employees We provide reasonable accommodations to job applicants with physical or mental disabilities Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection<p> <p><strong><br ><strong><p>