Jobs at NICE CXone
116,536 open positions
Senior Support Engineer
Company: NICE
Location: Other US Location
Posted Sep 20, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Summary of Key Responsibilities: Providing technical support for CXOne products to external customers.Troubleshoot and successfully resolve support requests through phone, chat, email and other channels.Proactively communicate and accurately set customer expectations, including at Director or above levelsThoroughly and accurately document each and every activity within support tickets and related systemsReproduce customer issues within CXOne labs and file quality bug/defect reports.Effectively lead remote online sessions for troubleshooting, applying hot fixes and service packsWork effectively with Services, Sales, and Development teams to achieve desired customer outcomesTroubleshoot and identify root cause of issues on customer and production systems.CXOne is a 24/7/365 operation, this position will require shift, weekend or off business hours work, and on-call responsibilities from time to time.Qualifications:Bachelor’s degree in Computer Science or Technology related programOverall, 4-7 years of experience with at least 3 years in handling Technical Application Support or equivalent work experience in an enterprise support role.Experience communicating both verbally and in writing with Directors and VPs of enterprise customers.Relative hands-on knowledge of Microsoft SQL Server and Relational Database Management SystemHands-on experience with mail servers and clients.Hands-on experience with one of more Web Application Servers such as IIS, WebSphere, Tomcat etc.Relative experience analyzing System logs, Event Logs, Crash Dumps, Network Traces etc.Hands-on experience with HTML, CSS, XML, Windows Registry, tools like PerfMon, Netstat, Charles, Fiddler, Wireshark etc.Exceptional written and oral communication skillsDesirable Knowledge.Experience working with Windows diagnostic tools - Debug Diag, Windbg - and investigating dump and log files.Practical working knowledge of Object-Oriented languages, such as: C, C++, Java, or CPractical knowledge of SaaS or Hosted solutions and their architecturesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. At NICE, we don’t limit our challenges.
Assistant Controller
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 21, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.We are looking for an Assistant Controller to assist in the preparation of our financial statements in conformance with all regulatory and accounting guidelines. You will be responsible for ensuring the timely and accurate delivery of our financial statements to our corporate parent.The Assistant Controller reports directly to the Americas Controller and will assist in the management of the day-to-day accounting and treasury operations across seven legal entities for the Americas region.The successful candidate must have strong analytical, technology, communication and organizational skills. In addition, they must be a highly organized, hands on professional with the ability to work in fast paced environment.Duties and Responsibilities:Monthly Close Support:Partner with Senior Accountant and offshore team to ensure cash is reconciled as part of the monthly close processLiaison with Corporate and other regions to ensure monthly intercompany transactions are fully reconciled and prepare/review reconciliation of sameLiaison with FP&A team to ensure their accruals are submitted on time and assist offshore team in ensuring they are recorded properlyPrepare recurring headcount-based accrual entries for benefit related expensesPrepare bonus accrual entry based on budgeted bonus expenseAssist in the monthly submission of our financial statements using HFMPrepare quarterly bonus and commission packages for review and submission to Corporate Controller’s teamManage the preparation of Intercompany Transfer Pricing at the instruction of Corporate Controller’s teamAssist the Americas Controller with quarterly balance sheet review package and tax package preparation and review prior submission to CorporateAssist the Americas Controller with ad hoc requestsTreasury Management:Review daily cash position and work with Americas Controller and Corporate Treasury on intercompany funding requestsOther:Provide support for internal and external auditsSupport AP and AR team in resolving offshore team inquiresAssist the Americas Controller with risk management functions such as; certificate of insurance requests and information reporting for the annual business insurance renewal processCompletion of new vendor forms as requested by Sale team and Order ManagementKnowledge and Skills:Highly organized, detailed oriented hands on individual with the ability to multi taskExcellent communication, writing, financial analysis, PC and interpersonal skills.Intermediate to advanced knowledge of ExcelExperience within an Oracle ERP environment preferredExperience utilizing Hyperion Financials ManagementEducation and Experience:Minimum 7-10 years of experience in AccountingBA/BS in Accounting or FinanceCPA preferredProven ability to effectively communicate and influence at all levels of an organizationAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+.
Manager, Sales Development
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 20, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. &8203;&8203;Experience Requirements:&8203;6+ years prior sales experience required with demonstrated success in a quota-bearing environment.6+ months minimum lead generation, sales development, or equivalent experience.6+ months Management experienceExcellent targeted questioning skills.Superior verbal communication skills and confidence in interacting with senior level executives.Strong organizational and time management skills.Full-cycle sales process knowledge.Advanced computer usage skills including prior usage of Salesforce.com.&8203;Experience Preferred:&8203;Technology / software sales experience preferredTelecommunications background preferredAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. This job description does not constitute a written or implied contract of employment.&8203;Required Education, Experience, and Specific Job-Related SkillsEducation Requirement:&8203;Bachelor’s degree in Business Management, Marketing, Communications or related field or equivalent work experience required. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Manager, Sales Development participates in the NICE-Flex work model. Our hybrid work schedule asks employees to work from the office 2-3 days per week (depending on the needs of the business) and allows you to work from home 2-3 days per week. Candidates for this position must be able to work from our office in Salt Lake City, UT. This is not a full time remote work opportunity. Financial Responsibilities:&8203;Meet or exceed Sales Development team quota as determined by management. NICE is proud to be an equal opportunity employer. Constantly. Provide qualified sales opportunities to sales team members thereby increasing the Company's revenue.Major Functions/Responsibilities:Delivers quality leads to the sales organization and ensures daily call activity and lead production expectations are met and exceeded.Daily sales training and coaching to ensure lead development staff is utilizing proper technique and processes.Critical, evolutionary thinking related to lead nurturing / generation.Team oriented and managerial style geared toward preparing lead generators for advancement.Follows up with field and inside personnel for leads generated.Ensures leads are adequately qualified to ensure a high probability of a sale, is ultimately measured on business closed because of leads generated.Inspires lead development staff to pursue NICE career advancement.Responsible for the tracking and reporting of leads via Salesforce.com and any other applicable methods.Follow the company Code of Ethics and NICE policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE.This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises.
Automation test engineer
Company: NICE
Location: Other US Location
Posted Sep 18, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Automation test engineerLocation: Cochabamba, Bolivia.The Software Engineer designs, develops, tests and maintains the NICE inContact software platform. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to)design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting otherdevelopers in a team environment utilizing agile development processes.As a Software Engineer a typical day might include the following:Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C, ASP.NET, C++Design and present projects to improve current process and overall platform.Code and test projects.Manage time effectively working on one or more concurrent projects.Deliver high-quality software on time.Attend meetings and training as required.Works with system analysis and product management for the successful completion of a project.Leads team or mentors other developers as needed. Provides critical technical capabilities to the team and evangelizes those skills to others.Functions as a Technical or Team Lead as needed.To land this gig you'll need:Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.3+ years experience in software developmentWell established technical problem-solving skills.Experience in the following software languages: C, ASP.NET, AngularExperience with the Microsoft Suite (.NET Framework, Visual Studio)Experience with developing window services, window clients and multi-threaded software.Experience with TCP/IP socket communicationExcellent communication skillsExcellent problem-solving skillsExcellent decision-making skillsWorking knowledge of unit testingWorking knowledge of user stories or use casesWorking knowledge of design patterns or equivalent experience.Working knowledge of object oriented software design.Team PlayerDesire to work in a fast-paced environmentBonus experience:Experience developing with SQL Server or equivalentExperience with TFSExperience with automation/testing toolsExperience with/knowledge of agile development processExperience with telecommunications/telephonyExperience with call centersAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+.
Solutions Architect
Company: NICE
Location: Atlanta, GA
Posted Sep 21, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Responsible for designing server hardware, including choosing the appropriate hardware components, such as CPUs, memory, storage, and network cards.In-depth knowledge of Server hardware and technologies including Blades, Clusters, HPC, GPGPU and Co-Processing solutions.In-depth knowledge of Storage solutions and technologies including NAS, DAS, & SAN designs. Deep understanding of technologies such as RAID, DDP, Fiber Channel, iSCSI, etc.In-depth knowledge of Call Recorders, Audio formats, Text formats, Survey formats, and metadata formats.In-depth knowledge of File transfer protocols SFTP, VPNs, SSO_SAML configurations.Knowledge of industry standard network and telecommunication products such as Cisco, HP, Avaya, Genesys.A deep technical understanding of Cloud providers such as NICE, Verint, Calabrio, Five9, Twilio, Genesys, AWS, Azure, Google, etc.3-6 years of strong experience in designing, developing, and delivering solutions for large enterprises at scale and collaborating on design with other teams.Essential Functions:Self-learned/Self-motivated.Experience with enterprise software.Effective technical and non-technical communication.Demonstrated that you can work within a technical team.Software Expertise with Microsoft OS, SQL, Outlook, Word, Visio, Excel.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. The Presales Technical Architect will work closely with the sales team to present proposals to clients.Key Responsibilities:Design configurations and solutions according to customer’s technical specifications and unique environment, ensuring appropriate support for the proposed architecture.Provide Technical Specifications, Network Diagrams, and educate prospects on product requirements and answers their technical and security questions.Provide technical responses to RFI/RFQ/RFP together with the Sales & RFP Teams.Participate in Proof-of-Concept Sales calls and function as SME for data extractions.Drive growth of technical knowledge base documentationWork with Product Presales Engineers, Solution Engineers, Deployment Engineers, Project Managers, Product Managers, Technical Account Managers, Account Executives, Solution Consultants, Support Team, and the Services Team.Sales-Support, Presentations, Communications, Product Knowledge.Project Management work to schedule calls and track Proof of Concept data extraction projects.Drive continuous improvement in the development of your team’s technical, presentation and communication skills.Qualifications:Proven record of success in delivering presales technical coverage for enterprise customers.In-depth knowledge on Enterprise software solutions design such as VMware, Microsoft Windows Server, Microsoft SQL Server, Microsoft Hyper-V, Microsoft Clustering, high availability, and disaster recovery.In-depth knowledge and design of industry standard Server hardware platforms such as Intel, HP, Dell, IBM, AWS, Azure, and Google. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The successful candidate will collaborate with potential clients to understand their business requirements, provide guidance on technology solutions, and develop proposals that detail the recommended solution. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Solutions Architect will be responsible for supporting the sales team in providing technical expertise and designing solutions that meet customer needs. We’re relentless.
Solution Architect
Company: NICE
Location: Other US Location
Posted Sep 21, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Design solutions to complex business problems by extending our proprietary software in ways that are supportable, upgradeable, maintainable and (ideally) would garner support across multiple customers.Communicate: Champion the understanding, support for, and value of the architecture function and strategy, lead the architecture function including direct and indirect team members, and secure active participation and strong advocacy from the Business and IT communities, customers, suppliers, and industry bodies.Detailed ResponsibilitiesPresent the Actimize solutions to our customers in a post-sales role, creating credibility for the Professional ServicesLead the solution design effort on a variety of NICE Actimize projectsDesign, review and document the on-site architecture of the NICE Actimize solutions, working together with the NICE Actimize implementation teams and the customer business and IT teamsProvide technical guidance and leadership to the project teams throughout all project phases, from planning to production deployment and beyondCollaborate with product management on defining new product featuresCreate standard architecture documents, best practices and tools to be used by the professional services team in the various projectsWork with presales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responsesDomestic travel required (up to 25%)Must have experience in the following:Current role and experience should be Solution ArchitectSoftware Integration Solutions designCustomer Presentation and Technical WritingWeb architecture: web servers & application serversDatabase systems like Oracle and MS-SQL ServerJava, AWS, Container technologiesDesigning for high availabilityCustomer facing experience, preferably in a Consulting or Professional Services capacityAbility to learn new technologies very quickly and rapidly adapt to changing technology landscapeConsultative approach to problem solvingBA degree in Computer Science or related field or relevant experience (advanced degree a plus) with 8-10 years of technical experience with a software companyNice to have:Experience in the following:Hardware sizingSystem interfaces: web services, message queuingDesigning for high-volume scalingSystem performance analysis and troubleshootingExperience within the Financial Services industry a plus (banking, brokerage, or insurance)About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Actimize employs the industry’s most talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. You’ll be challenged, you’ll have fun and you’ll be part of highly respected organization.NICE Actimize is currently seeking a Solution Architect to come grow with us in a dynamic and challenging environment.Primary ResponsibilitiesCredibility: The Architect’s primary objective is to establish credibility for the Professional Services Group to the client.Design: Lead multiple concurrent projects where both strategy and good tactical decision making are key. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.NICE Actimize is the world’s preeminent provider of Enterprise Financial Crimes Solutions to Financial Institutions across the globe. We’re relentless. NICE is proud to be an equal opportunity employer.
Software Engineer (.NET)
Company: NICE
Location: Other US Location
Posted Sep 21, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. We'd love to learn about what you've done so farA link to a post you wrote or an interesting presentation you’ve givenOpen-source projects you’ve created or contributed toAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.NICE is looking for highly motivated Senior .NET Software Engineer to join Illuminate, our new AI product family.If you are looking to be part of a dynamic team working on exciting and industry leader product, this is the job you’ve been looking for! What you’ll be doing:Design and implement robust, large scale, distributed solutions as part of an enterprise level systemWork collaboratively with professional developers, system architects and product managers to deliver high quality technical solutions that satisfy business requirements and meet corporate architectural standardsImplement test driven development by using automatic testing infrastructure and provide full automatic test coverageParticipating in reviewing design and code for other team membersAct as a mentor for junior Engineers in the team.Adhere to Agile development principles, while following and improving all aspects of the scrum processSupporting customers and the support groups by analyzing and solving product issuesWhat you’ll need:A bachelor's degree in computer programming, computer science or equivalent from a leading institution3-6 years of hands-on experience developing server-side code (preferably in .NET)Strong object-oriented design and coding skillsExtensive experience in OOP principles, design patterns and best practicesExcellent software design capabilities, debugging skills, and problem-solving abilitiesExperience in multi–threading environmentsGreat testing skills, experience with Unit Testing frameworksAbility to work in a fast paced, experience working in Agile environmentGreat team player with excellent interpersonal skillsProven skills of leading end-to-end activitiesExperience with handling problem from production environmentGlobal mindset & great communication skills in EnglishFast learnerWould be very NICE if you have:Experience developing for Amazon Web ServicesExperience with JAVAExperience with C++Would be very NICE to see:If you have any of the below, we highly recommend adding them to your CV. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. At NICE, we don’t limit our challenges.
Account Executive, Actimize
Company: NICE
Location: Other US Location
Posted Sep 19, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Initiate and support, develop and monitor purchasing agreements between NICE Actimize and customer. EducationMinimum BS or BA degree, preferably in business, finance accounting or computer science.RequirementsMinimum 10 years’ experience selling Software solutions to the financial services industry. High profile sales person with excellent communication and presentations skillProven successful ability to sell high value Enterprise software/business solutionsAbility to develop relationships with the ‘C’ level business users to sell based on business valueWork closely with presales and delivery team to establish value proposition for Actimize solution.Experience selling Fraud, Anti-Money Laundering or Brokerage Compliance Solutions a plusGlobal vision, creativity and long-term planning ability requiredAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.Actimize is currently seeking a dynamic individual with high energy and drive to join our team as our Account Executive, Actimize.ResponsibilitiesThe Account Executive, Actimize will be responsible for establishing new strategic relationships while maintaining existing relationships within existing accounts by analyzing customer’s business situation to identify constraints and new opportunities due to new regulatory changes, technological advancesEnsure regular updates on Actimize value proposition within the existing strategic accounts.Drive NICE Actimize response to customer’s key business problems; improve NICE Actimize’s position for current proposals while enhancing long-term relationships.Responsible for achieving annual sales quota.To negotiate Enterprise wide agreements.Ensure the proposed sales and solutions capitalize on NICE Actimize strengths and can be implemented successfully; promote trust in NICE Actimize; enhance NICE Actimize reputation for delivering promised result.Develop and maintain high-level relations with 'C' levels. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Actimize is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. NICE is proud to be an equal opportunity employer. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Constantly.
Senior Cloud Operations Engineer
Company: NICE
Location: Other US Location
Posted Sep 18, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Ensuring timely billing of cloud service overages. Updating and reporting monthly customer cloud usage information. Supporting integration projects, specifically with TEAMS integration. Familiarity with capture and/or archiving applications such as Verint, Verba, ASC, Redbox, Dubber, Global Relay, Veritas, Mimecast, etc. NICE is proud to be an equal opportunity employer. Developing an in-depth understanding of cloud product architecture. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Renewal and Billing Management: Achieving a 100% renewal rate for cloud contracts. Ensuring that SLAs are achieved for the NICE Compliance Cloud Recording service.
Director of Product Management(KYC)
Company: NICE Ltd
Location: North Jersey
Posted Sep 19, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Come share, grow, and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.NICE Actimize is currently seeking a senior-level individual with high energy and drive to join our team as a Director, Product Manager for the NICE Actimize Data Intelligence team. e.g., white papers, customer presentations, training presentations, videos, webinars, solution brochures, solution guidesThis position may require some travel (10-15%)QualificationsMust HaveExperience with Managing & Delivering Cloud/SaaS Products5+ years experience in client onboarding and KYC, financial crime operations and solutions.Experience with third party public and premium vendor data products or offerings5+ years of software product management or product marketing experience, preferably with enterprise softwareAbility to work flexibly and independently in a fluid, start-up like environmentAbility to work successfully with clients and business partners directlyExcellent problem-solving ability in high pressure situationsExcellent negotiation skills to resolve internal and external competing prioritiesSuperior written and oral communication skills, coupled with technical acumenStrong attention to detail and ability to meet deadlinesBSc or BA degree, or higherHighly DesiredProven ability to influence cross-functional teams without formal “direct-line” authorityExperience working with offshore development teamExperience working with financial institutionsAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. At NICE Actimize, we recognize that all employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. KYC and both public and premium data sets.ResponsibilitiesAs a Director, Product Manager, you will be responsible for overall product strategy from strategic planning to tactical activitiesResearch, gather, and define content and data requirements driven by client & market needsOwn content roadmap plans and prioritize data sources and capabilities to support ongoing delivery, sales/marketing initiatives, and new or existing customers' feedbackWrite requirements documents that effectively communicate requirements to Product Owners, R&D, and other relevant technical teamsWork closely with development teams to ensure on time deliveries of product releasesUse Agile Product Management methodology to manage content backlog and deliveriesAnalyse market trends and closely monitor product competitorsAct as the subject matter expert for content and data and market internally (cross teams, engineering, sales, pre-sales, and marketing) as well as externally (business partners, customers)Research, gather, and define business requirements from discussions with clients, partners, sales, and other sources for current and future product releasesWork with marketing, release management and education teams on product materials. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Position: Director, Product ManagerLocation: Hoboken and Remote – 2 days a week in Hoboken office.NICE Actimize is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. We’re ambitious. We’re relentless.
Sales Account Executive
Company: NICE
Location: Other US Location
Posted Sep 17, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job location : Delhi NCR / GurgaonRoles and responsibilities:The Account Manager will manage 15 to 20 large Enterprise/ Mid Market accounts mainly in India.Driving Sales through ChannelsFocusing on key accounts comprising majorly Insurance, Banking, Telco, BPO, and Global In-house Captive accounts, this position will be responsible for the strategy, coverage plan, account plans, and sales growth plan from these key accounts.Developing strategy, tactics, and sales plans for key accounts to position assigned product solution through strategic value based selling, business case definition, ROI analysis, references and analyst data.Delivering sales by developing relationships with these key customers and partners (at the CxO level) that support these accounts.Maximize new business development opportunities.Achieve assigned sales quota(s) by directly covering these key accounts.Generate a sales pipeline that supports the achievement of assigned sales quota(s).Strictly adhere to the published NICE roadmap sales process.Complete all administrative assignments completely and on-time.Represent the Company in a professional as well as ethical manner.Travel making sales calls and related business activities 3 to 4 days a week in assigned territory.Qualification: BE and or MBA from an institution of repute with relevance industry experience.Experience Required:10 years’ experience of sales in a software technology company selling to Enterprise accounts.Demonstrate deal closures of at least $500K in a year with 2-3 key accounts.Should understand the Contact Center and Customer Experience space, with prior employment history in this space selling solutions like call recording, customer analytics, work force optimization, and employee performance management solutions.Candidates should have the ability to quickly develop in depth product knowledge to educate and present to customers NICE advantages, etc.Exceptional work ethic, the ability to work independently and a strong desire to succeedA consultative sales approach is critical for selling solutionsExcellent communication and presentation skillsIndependent, self-motivated and dedicated to successExtremely strong prospecting/lead generation skillsAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. At NICE, we don’t limit our challenges.
Director, Sales, CE Americas
Company: NICE Ltd
Location: Remote
Posted Sep 20, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Master's degree preferred.Required Experience12+ years combined sales experience.5+ years sales management experience.Demonstrated achievement in managing competing priorities.Strong Analytical and Financial skills.Demonstrated achievement in creating, building and leading a successful sales team.Comfortable and successful in a fast paced, growth-oriented company.Exceptional verbal and written communication skills.History of exceeding quotas.Excellent Customer facing skills.Preferred ExperienceExperience in Telecommunications or hosted software.Excellent skills in Excel, Word, and PowerPoint.High degree of influence management.Technical and operational knowledge.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. These goals include revenue, hiring and managed growth from the sales team. This position develops new sales strategies and teaches the assigned sales team to implement.Financial ResponsibilityEnsure leads are generated and turned into sales.Meet or exceed sales revenue goals for all software product lines.Major Functions/ResponsibilitySales goals by achieving or exceeding sales targets.Responsible for recruiting, hiring and firing for the department.Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.Prioritize, assign and manage department activities and projects in accordance with the Operations department’s goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.Sales Forecasting.Negotiate profitable contracts, terms and conditions.Develop unified messaging with lead generation team.Increase pipeline through demand generation and targeted campaigns.Manage/overcome prospect objections.Learn and maintain in-depth knowledge of NICE product lines.Create new revenue opportunities with focus on driving business to close in new and existing accounts.Train sales team on managing complex sales cycles.Build collaborative inside and field teams with strategies for sales execution.Assist with sale and closure of national house accounts.Develop, Coach, Mentor Sales Leadership team.Travel 50% min via air, car, rail, etc.Maintains valid driver’s license and vehicle insurance and registration.Follow the company Code of Ethics and policies and procedures at all times.Communicate in an effective and professional way with customers.Required EducationBachelors degree in Business Communication, Marketing or related field or equivalent work experience required. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job Title: Sales Director (Mexico)Primary PurposeThe Sales Director leads a defined sales territory effort to meet the corporate sales goals. We’re relentless.