Jobs at NICE CXone
116,536 open positions
Software Engineer
Company: NICE
Location: Other US Location
Posted Sep 15, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. The candidate must have hands-on administration, configuration and development skills with the latest Salesforce.com releases, and experience working with a development team including, Project Manager, Business Analyst, Quality Assurance and other Salesforce Developers. You will work closely with internal members of the sales, marketing, service and operations organizations.As a Salesforce Developer, a Typical Day Might Include the Following:Create applications to interface with Salesforce and Salesforce.comEvaluate existing processes and determine potential Salesforce-enabled enhancementsOversee solutions design and delivery, including integration with existing architectureIdentify opportunities for automation in SalesforceManage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving requirementsCommunicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deploymentMaintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet corporate and department goals successfullyCollaborate with various internal departments, including marketing, product development and operations, to ensure Salesforce environment supports internal needs relating to functionality and performance &8203;To Land This Gig You'll Need:&8203;Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.4+ years experience developing in Salesforce.com2+ years experience with operational support of Salesforce.comExcellent verbal and written communication skills are essentialSalesforce Certified Platform Developer ISoftware skills with the following core competencies:com Platform (Apex, VisualForce, SOQL, Unit Testing)JavaScriptjQueryHTML5Responsive Design Development (Angular, HTML5 or similar)Understanding of system and data integration architecture and a strong understanding of relational databases (MySQL, SQL Server, Oracle, etc).About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Salesforce DeveloperLocation: Taguig City, Philippines&8203;The Salesforce Developer will help maintain and drive enhancements to our Salesforce.com platform. We’re relentless. NICE is proud to be an equal opportunity employer. The right candidate will show the ability to design and build visual force pages, complex triggers and custom objects.The position is responsible for the solution design and development with-in Salesforce.com CRM and third party applications. Constantly.
Principal Voice Engineer
Company: NICE Ltd
Location: Other US Location
Posted Sep 13, 2023
) Experience mentoring other engineers&8203;&8203;. Excellent communication and team-working skills An independent and self-starter individual, with excellent problem-solving skills who thrives in high-paced, high-pressure environments. Ability to work off-hours and weekends when needed or as part of 24/7 on-call rotation schedule. Experience Preferred: &8239; Understanding of Microsoft Teams telephony Understanding of Ribbon Communications Application Servers Familiarity with Stir/Shaken Knowledge of BroadSoft (Cisco) UNIX / Linux administration Understanding of Contact Center Environments Understanding of call recording (Ex: SIPREC) Knowledge of Ribbon Analytics Advanced knowledge of MS Office Ribbon/Audicodes accreditation Knowledge of Poly (HP) telephones. Knowledge of Bria/Counterpath/Alianza softphones. Ability to script or automate repetitive processes. Knowledge of VOIP testing tools (Cyara, Spearline, TestWebRTC) About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. This job description does not constitute a written or implied contract of employment. &8239; &8239; Education Requirement: Bachelor’s degree in Computer Science, Electrical Engineering, Business Information Systems, or related field or equivalent work experience required. Experience Requirements: 10+ years’ experience in telecommunications Expert-level knowledge of VoIP and SIP Expert-level knowledge of Session Broder Controllers in carrier-grade environments Advanced-level experience with administration and management of either Ribbon Communications/Sonus (SBC and PSX) or AudioCodes Understanding of call routing principles (quality metrics, Least Cost Routing, Number Portability, etc. ) Experience with Network Sniffer Technologies and Capture Tools (Wireshark, Empirix) Experience with Network Monitoring and Management systems Command-level knowledge of UNIX / Linux OS Experience with Trouble Ticket systems such as Remedy or ServiceNow Help Desk or Technical Customer support experience. Understanding of WebRTC Understanding of TLS and SRTP Working knowledge of MS Excel Working knowledge of IP networks and concepts (TCP/IP, subnetting, Routing, VLAN, IPSEC, Domains, DNS, DHCP, etc. Finally, the Principal Voice Engineer is relied upon as a Subject Matter Expert to provide support to internal groups, customers, and partners. Major Functions/Responsibilities: Lead Voice infrastructure projects, serving as the Subject Matter Expert. Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions. Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network. Apply hands-on expertise in proof-of-concepts and new initiatives. Perform routine maintenance of voice network infrastructure. Collaborate with other teams to resolve escalated issues. Configure Ribbon Communications and AudioCodes telephony systems and SBCs. Plan and implement disaster recovery strategies. Monitors and responds to network troubles, outages, and events. Must be able to support a flexible schedule and on-call services. May be required to work occasional nights, evenings, and weekends. Must be able to function in a high-stress environment. Must be a self-starter, self-sufficient and independent. Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. Train and mentor junior team members. Adhere to the company Code of Ethics, policies, and procedures. Communicate effectively and professionally with internal and external stakeholders. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. &8239; This organization reserves the right to revise or change job duties as the need arises. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Principal Voice Engineer Location: Remote (US) The Principal Voice Engineer is responsible for deploying, provisioning, configuring, monitoring, testing, and supporting NICE CXone's Voice infrastructure. We’re ambitious. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. This position also evaluates and designs VOIP Technologies, manages the transition from design to production readiness, collaborates with Voice Architects and other Operations Engineers when implementing designs, and provides recommendations to ensure successful execution.
Specialist Software Engineer - Streambase
Company: NICE
Location: Other US Location
Posted Sep 12, 2023
NICE is a global company that offers software solutions for customer experiences, fighting financial crime, and ensuring public safety. They are looking for a candidate with a B.Tech in Computer Science, Information Technology/Electronic Engineering, and 6+ years of experience in analytics model development using Tibco Streambase or similar frameworks. The role involves understanding product architecture, analytical model development, code review, ensuring quality and timeliness KPIs, resolving production issues, providing technical guidance, developing unit tests, continuous improvements, debugging critical issues, and following agile development practices. NICE is an equal opportunity employer.
Project Manager
Company: NICE
Location: Other US Location
Posted Sep 13, 2023
Python, SQL, Java. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Other language skills would be an advantage. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Recognized project management certification such as PRINCE2, PMP, MSP. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. While certification is important, candidates should be able to adapt to detailed processes and methodologies.Must have experience of customer facing program/senior project management with focus on client and internal stakeholder management, reporting and team management.Must have highly developed soft skills capable of excellent stakeholder management with the gravitas needed to build long term relationshipsExperience of managing multiple concurrent IT/software projects of varied complexity utilizing cross-functional teams in multiple locations.Previous experience of client management – crisis management (crisis on the project, not with client), over-commitment management, prerequisites/delays tracking/ project report and action items tracking.PM SaaS solution, market compliance, (AWS), manage process of onboarding clients, client configuration, onboarding data, test, deployment. 6-month min.Presentation skills – able to prepare and present in a project in a comprehensive way (status, open issues, risks, delay, defects reporting) to project team and management.Ability to guide the client through challenges while proactively avoiding escalations.Ability to build good relationships with the customer, understand their business needs and priority.Experience of managing projects in a globally distributed matrix organization is essential.Experience managing projects within Financial Services / Capital Markets or Investment Banking is a must.Experience of managing IT software implementation and integration projects.Technical, IT or telephony background is an advantage, but experience of managing complex IT/software projects is essential. Proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project management resources, processes and tools used within the Services team.Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.Get involved in project at high level for functional and technical aspects.Co-ordination amongst different internal teams and stake holders.Align project objectives with company goals, and make sure project team is clear on objectives.Help project team with the design and development tasks.May occasionally need to work on client site and/or in different time zone.Actimize Knowledge will be an added advantage.Experience: 6+ Years Qualifications / Education: Relevant Bachelor's degree or equivalent of education.Minimum of 6 years + (Sr. PM) experience of managing complex IT software projects using established project/program management disciplines and methodologies. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. No developer.Excellent communication and presentation skills, both written and verbal and comfortable communicating with a range of stakeholders, from team to board level.Resilient and able to work well under pressure.Must speak and write in excellent English.
Specialist PS Sales Operations
Company: NICE
Location: Other US Location
Posted Sep 16, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Our working culture is based on respect and teamwork, that strives for excellence and encourages everyone to give of their best, aim high and get the job done.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We offer a unique culture, where there’s inclusivity yet room to be yourself. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. NICE is proud to be an equal opportunity employer. We’re relentless. You will be expected to conquer professional challenges, but we'll also find time for fun. Constantly. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Specialist PS Sales OperationsRoles & Responsibilities: A critical role in supporting growth of Actimize Professional Services in APAC and EMEA markets.Collaborate with Sales and Pre-sales specialists across regions to provide services related responses to RFIs and RFPs.Owner of master SOW templates for Professional Services, International MarketsLiaise and facilitate/coordinate internal reviews and contract revisions with key stakeholders from professional services sales and delivery on contracting scope, deliverables, approach and assumptionsDrive updates/maintenance of internal effort estimations tools/templatesOwn the estimation and auditing process for implementation effort requests and coordinate with PS Sales and delivery on finalizing effort estimates for quotation purposesSupport RFI’RFP requests in the context of Professional ServicesResponse to business queries and communicate with customers.Contribute to the Services RFP library any improved or new responses to the Services portion of an RFI/RFPs.Delivery teams and prepare SOWs within the suggested legal framework.Build sustainable relationships with PS delivery leadership. Primary skills: Financial services experience (banking, brokerage or insurance)Knowledge of brokerage / deal surveillance, Anti-Money Laundering (AML) and/or fraud prevention Convey the value of services as part of an overall solution saleMode of job is based in our Pune office (Hybrid Mode Mandatory to be in office 2 times a week) .If you are a NICE person and want to help make the world a smarter and safer place to live and like the idea of being part of a dynamic and creative team of professionals, you will be part of our vibrant, fast-paced environment.
Project Manager, Actimize
Company: NICE
Location: Other US Location
Posted Sep 17, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. Experience in AML, Fraud domain areas or Compliance experience, would be a plusExperience in data-intensive system implementationP&L focusedAbility to thrive in a time-sensitive, high energy, stressful and demanding entrepreneurial environment, balancing internal and external demandsA problem-solver and decision maker with the flexibility to adapt project scope to changing markets and client demandsAbility to proactively identify and resolve technical and project delivery issuesFluent in English written and verbal communication.PMP/PRINCE2 or equivalent – AdvantageTravel up to 30%About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.What we doWe have three principal areas of activity: Perfecting Customer Experience, Powering Public Safety, and Financial Crime Prevention & Compliance.Fighting Financial Crime and Ensuring Compliance - We help financial services institutions detect and prevent fraud, manage regulatory compliance, and identify money laundering threats quickly and accurately, protecting them against financial crime, regulatory, and reputational risk. With a holistic, consolidated view across the enterprise and innovative, flexible technology, our solutions provide institutions a clear view of risk, enabling their staff to resolve issues efficiently, and keeping the organization up to speed with a rapidly changing regulatory landscape.NICE Actimize is currently seeking a motivated, seasoned, hands-on Project Manager with a successful track record of implementing enterprise applications within the financial industry; preferably analytical applications as a vendor. We’re ambitious. We’re relentless. Constantly.
Senior Software Engineer - (Java+Kafka)
Company: NICE
Location: Other US Location
Posted Sep 16, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Pls update the years of experience as per the level of position.To Land This Gig You'll Need:Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.5+ years’ experience in software developmentExperience in either of following: Java, Spring boot, MicroservicesExperience with Streaming technology stack – Kinesis, Kafka and Apache FlinkExperience with AWS Technology including (Kinesis, Lambda’s, RDS, DDB, Elasticache,IAM, CloudWatch, etc)Exposure to Orchestration and Containerization tools like Kubernetes, Docker etc is good to have.Well established technical problem-solving skills.Experience in databasesStrong experience in SQLExcellent communication skillsExcellent problem-solving skillsExcellent decision-making skillsWorking knowledge of unit testingWorking knowledge of user stories or use casesWorking knowledge of design patterns or equivalent experience.Working knowledge of object-oriented software design.Team PlayerAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. NICE CXone™ combines best-in-class Digital, Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. Here is the JD for Data Streams positions. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.NICE CXone™ is the world’s cloud contact center software leader with the 1 cloud customer experience platform. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact.
Senior Software Engineer
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 13, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. NICE CXone provides the world’s 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. Software Engineer - Data TeamLocation: Salt Lake City, UTThe Sr. Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. We’re ambitious. NICE is proud to be an equal opportunity employer. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems.As a Sr. Software Engineer, a Typical Day Might Include the Following:Work as a member of an agile team to enhance and improve software.Design and present projects to improve current process and overall platform.Code and test projects.Create automation to ensure quality.Deliver high quality, sustainable, maintainable code.Manage time effectively working on one or more concurrent projects.Attend meetings and training as required.Works with system analysts and product management for the successful completion of a project.Leads team or mentors other developers as needed.Provides critical technical capabilities to the team and evangelizes those skills to others.Functions as a Technical or Team Lead as needed.Follow established department procedures, policies, and processes.To Land This Gig You'll Need:Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.7+ years experience in software developmentWell established technical problem-solving skills.Experience with Python, C, .NET, SQLExperience building and maintaining AWS based microservicesExcellent communication skillsExcellent decision-making skills Working knowledge of unit testingWorking knowledge of common design patternsWorking knowledge of object oriented software designTeam PlayerDesire to work in a fast-paced environmentBonus Experience:Experience with Kafka and SCALAExperience with Mongo or Dynamo DB (or equivalent DB system)Experience with Rest/Web Sockets/GRPCExperience with JiraExperience with automation/testing toolsExperience with/knowledge of agile development processesExperience(s) as a technical or team lead or equivalent experienceExperience with telecommunications/telephonyExperience with call centersExperience working in a CI/CD EnvironmentAbout the Team: The Data team drives the core data structures for the CX - ACD(Automatic Call Distributor) reporting systems. This team focuses on ensuring the Data Lake and Data Warehousing systems contain the necessary data and structures via a multitude of methods. This includes ETL jobs, SQL procs, refinery code, data streams and anything that helps ensure the “big data” component of our system. Team members get to become extremely knowledgeable on all the core data components and work directly with our reporting teams to ensure we always have the most up to date calculations and data algorithms. Any developer looking for opportunities to drive “big data” decisions or for a team that invests in new technologies then this is the team for you.ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. We’re relentless.
Senior Voice Engineer
Company: NICE
Location: Salt Lake City, UT
Posted Sep 14, 2023
This job description does not constitute a written or implied contract of employment. &8239; To Land This Gig, You Need: Bachelor’s degree in Telecommunications or related field or equivalent work experience required 6+ years experience in telecommunications Experience with T1, DS3, OC3, OC12 install and test Experience with Telecommunications wiring and Telecommunication switch/PBX programming Advanced knowledge of VOIP/SIP Knowledge of Windows OS and computer architecture Command level knowledge of UNIX & Linux OS and architecture Working knowledge of TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP, and Subnetting Experience with a structured Trouble Ticket system such as Remedy or RNT Least cost routing network architecture Expert knowledge at MS Excel Previous experience with configuring SBCs Knowledge of SBCs and their role in architecture Proven track record of excellent communications Experience Preferred: UNIX & Linux administration Advanced knowledge of MS Office Sonus accreditation CCNA - Routing & Switching CCNA - Voice Knowledge of Polycom systems Ability to script or automate repetitive processes Help Desk or Technical Customer support experience preferred About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team.&8239; A Typical Day Might Be: Provisions and maintains advanced Dedicated Customer and Carrier connections Performs routine maintenance and grooming of voice network infrastructure Collaborate with all aspects of IT organization including; Systems Engineers, Tier 1-2 support staff to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications Escalated support structure for related corporate departments Configure and optimize secure telephone systems, including multi-vendor telecommunications and networking products to include all voice switches and data network hardware at the intermediate and/or expert level Designs, reviews, analyzes, evaluates and maintains inContact's voice network Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders Monitors and responds to network troubles, outages, and events Must be able to support a flexible schedule and on-call services May be required to work nights, evenings and weekends Must be able to function in a high stress environment Willing to travel Communicate in an effective and professional way with customers in and outside of inContact Follow the company Code of Ethics and inContact policies and procedures at all times. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. We’re ambitious. The main duties for this position are:&8239;Troubleshooting, Maintenance, Growth of the voice network, Building / Installing new customers, Perform/Receive escalations from other teams and streamlining the current processes so that we can continue to scale. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic / services are provisioned and maintained effectively. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Senior Voice Engineer ensures the overall operability of the inContact voice network. Because this is both a traditional voice and VoIP position, we are looking for skills that also include basic data networking.
Software Engineer (.NET)
Company: NICE
Location: Other US Location
Posted Sep 13, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.NICE is looking for a highly motivated Software Engineer to join a new Illuminate AI product.If you are looking to be part of a dynamic team working on exciting and industry-leading products, this is the job you’ve been looking for!What you’ll be doing:Member of the Semantics group, part of NICE's new AI product.Work closely with Data Science, Senior members, and Architects to bring NICE new AI products to the market.Work on LLM infrastructures.Design and implement robust, large-scale distributed solutions as part of an enterprise-level system.Implement test-driven development by using automatic testing infrastructure and provide fully automatic test coverage.What you’ll need:BSc in computer science.2-3 years' experience in hands-on development (preferably in .Net Core)Experience with Python.Strong OOP design and coding skills.Versatility skills, ability to work on different types of projects and technologies.Ability to work in a fast-paced Agile/Scrum environment.Great team player with excellent interpersonal skills.Ability to tackle projects with a can-do attitude.Strong verbal and written English skills.Would be very NICE if you had:Knowledge of LLM (Large Language Model)Knowledge with Prompt EngineeringExperience with REST API and MicroservicesKnowledge of AWS toolsAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. At NICE, we don’t limit our challenges.
Lead Voice Engineer
Company: NICE Ltd
Location: Other US Location
Posted Sep 13, 2023
) Experience mentoring other engineers&8203;&8203;. Excellent communication and team-working skills An independent and self-starter individual, with excellent problem-solving skills who thrives in high-paced, high-pressure environments. Ability to work off-hours and weekends when needed or as part of 24/7 on-call rotation schedule. Experience Preferred: &8239; Understanding of Microsoft Teams telephony Understanding of Ribbon Communications Application Servers Familiarity with Stir/Shaken Knowledge of BroadSoft (Cisco) UNIX / Linux administration Understanding of Contact Center Environments Understanding of call recording (Ex: SIPREC) Knowledge of Ribbon Analytics Advanced knowledge of MS Office Ribbon/Audicodes accreditation Knowledge of Poly (HP) telephones. Knowledge of Bria/Counterpath/Alianza softphones. Ability to script or automate repetitive processes. Knowledge of VOIP testing tools (Cyara, Spearline, TestWebRTC) About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. This job description does not constitute a written or implied contract of employment. &8239; &8239; Education Requirement: Bachelor’s degree in Computer Science, Electrical Engineering, Business Information Systems, or related field or equivalent work experience required. Experience Requirements: 10+ years’ experience in telecommunications Expert-level knowledge of VoIP and SIP Expert-level knowledge of Session Broder Controllers in carrier-grade environments Advanced-level experience with administration and management of either Ribbon Communications/Sonus (SBC and PSX) or AudioCodes Understanding of call routing principles (quality metrics, Least Cost Routing, Number Portability, etc. ) Experience with Network Sniffer Technologies and Capture Tools (Wireshark, Empirix) Experience with Network Monitoring and Management systems Command-level knowledge of UNIX / Linux OS Experience with Trouble Ticket systems such as Remedy or ServiceNow Help Desk or Technical Customer support experience. Understanding of WebRTC Understanding of TLS and SRTP Working knowledge of MS Excel Working knowledge of IP networks and concepts (TCP/IP, subnetting, Routing, VLAN, IPSEC, Domains, DNS, DHCP, etc. Finally, the Principal Voice Engineer is relied upon as a Subject Matter Expert to provide support to internal groups, customers, and partners. Major Functions/Responsibilities: Lead Voice infrastructure projects, serving as the Subject Matter Expert. Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions. Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network. Apply hands-on expertise in proof-of-concepts and new initiatives. Perform routine maintenance of voice network infrastructure. Collaborate with other teams to resolve escalated issues. Configure Ribbon Communications and AudioCodes telephony systems and SBCs. Plan and implement disaster recovery strategies. Monitors and responds to network troubles, outages, and events. Must be able to support a flexible schedule and on-call services. May be required to work occasional nights, evenings, and weekends. Must be able to function in a high-stress environment. Must be a self-starter, self-sufficient and independent. Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. Train and mentor junior team members. Adhere to the company Code of Ethics, policies, and procedures. Communicate effectively and professionally with internal and external stakeholders. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. &8239; This organization reserves the right to revise or change job duties as the need arises. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Lead Voice Engineer Location: Remote (US) The Lead Voice Engineer is responsible for deploying, provisioning, configuring, monitoring, testing, and supporting NICE CXone's Voice infrastructure. We’re ambitious. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. This position also evaluates and designs VOIP Technologies, manages the transition from design to production readiness, collaborates with Voice Architects and other Operations Engineers when implementing designs, and provides recommendations to ensure successful execution.
Account Executive - MM
Company: NICE
Location: Remote
Posted Sep 17, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Highly articulate and able to confidently explain complex models in a clear simplified manner.Demonstrated ability to develop relationships with the ‘C’ or VP level business users to articulate business value and influence strategic application of solutions.Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.Able to manage multiple, complex sales opportunities simultaneously.Domain expertise preferredTravel up to 50% pending Covid-19 travel restrictions and company policyAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Account Executive - MM The NICE Actimize Premier team is currently seeking a motivated, seasoned, hands-on Account Executive to manage strategic accounts in the Mid-Market. We’re relentless. NICE is proud to be an equal opportunity employer. As an Account Executive you will expand our SaaS product saturation in the territory, build the customer base in untapped markets and displace NICE Actimize Premier’s competitors while holding their own account base.ResponsibilitiesExtensive strategic development and deployment of the organizational sales strategy as well as best practices methodologies that demonstrate NICE Actimize’s extensive capabilities as an advanced solution provider in a cloud, SaaS, environment.Experience with longer sales cycle opportunities with ACV deals over $500k.Leverage sales and account management experience to drive exceptional sales process and performance management within their TAM.Deep understanding of the qualitative strategies and initiatives of market, including an understanding of the performance metrics or KPIs that will be used to measure the success of execution.Drive and develop account relationships that position NICE Actimize Premier capabilities in anticipation of customer’s business strategies and goals.Consult and plan with internal sales partners and develop methods to address and resolve account challenges.Confidently speak in detail regarding NICE Actimize Premier products while working in deep collaboration when necessary with the functional, industry or technical partners.When necessary engage internal team, partners, and internal company resources in creating and executing account migration strategy into the CloudProvide critical insights to prospects and customers that generate best-in-class credibility and contribute to a market leadership position for the company.Drive the analysis of customer’s business situations from multiple viewpoints to identify gaps and new opportunities.Create and execute high revenue, multi-year relationships with new customers.Communicate information about internal changes and actions while protecting customer from negative impact.Coordinate and lead the sales, presales, engineering and support efforts for the account to achieve business goals.Achieve annual account sales quota.Ensure the proposed sales and solutions capitalize on the Company’s strengths and can be implemented effectively to promote trust in NICE Actimize and enhance the company reputation for delivering promised results.Encourage the account team and partners to analyze competition’s potential offerings and leverage NICE Actimize strengths and relationships for maximum competitive advantage.Develop and maintain high-level relations with VP, CIO and CEO levels.Establish and maintain strong relationships and professional reputation within the account and throughout the sales cycle.QualificationsBA or BS from an accredited university in a Business, Sales or Marketing field or equivalent relevant experience.At least 5 years of experience selling multiple software products and services into sophisticated financial services accounts. Exceptional communication and presentations skills that build confidence and credibility. Our Account Executives are hunters that are the first and primary customer point of contact selling into this account base, mainly focusing on Cloud solutions. Constantly.