Jobs at NICE CXone
116,536 open positions
Director, Product Management
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 26, 2023
Master’s Degree preferred. • 12+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services. • Requires in-depth knowledge in and experience with agile & SCRUM development methodologies. • Experience with P&L accountability • Requires excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar. • Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences. • Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. • Requires excellent skills with specialized computer software for drafting and producing documents and diagrams • Experience managing one’s own time and balancing many different projects simultaneously. • Experience with telecommunications, software development, networking, hosted applications, or other similar technical products • Experience with a SaaS product set. • People leadership experience. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. This includes the definition of the products and features. • Developing product roadmaps, and managing cross solution backlog of stories and requirements. • Prioritizing of company solutions against business needs and market demand. • Obtaining relevant customer and market data to guide and validate company direction on product development. • Directing the efforts of product managers to document, and communicate new product development and product improvement projects with accompanying concepts, use cases, requirements, and project plans. • Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line. • Training solution managers to follow best practices and processes established for developing new products and product improvements. • Proactively work with sales to assist with sales opportunities. • Day to day management, coordination, and delivery of projects related to assigned product lines. • Regular report Performance Metrics relevant to assigned products. • Traveling to customer sites to understand needs and fulfill expectations. • Attending trade shows; participate in panel discussions & presentations to represent NICE CXone as industry experts and thought leaders in our space. • Providing leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. • Prioritizing, assigning and managing department activities and projects in accordance with the Operations department’s goals and objectives. Relies on experience and judgment to plan and accomplish goals. A Typical Day Might Include the Following: Identifying, pursuing, and maintaining key relationships with targeted strategic partners.• Driving the business. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload. • Responsible for recruiting, hiring and firing for the department. • Follow the company Code of Ethics and policies and procedures at all times. • Communicate in an effective and professional way with customers in and outside of NICE CXone To Land This Gig You'll Need: Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Maximizing revenue and margin growth by identifying new business opportunities.• Owning Product/Solution P&L holistically for the assigned solution set(s). • Definition & coordination of "whole" solution. We’re ambitious. Coordinate and negotiate product issues with the engineering, operations, marketing, training and sales groups. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Director Product Management Location: Salt Lake City, UT The Director of Product Management directs, establishes, maintains, and plans the overall direction and goals for assigned solution sets or product divisions.
Director, Marketing
Company: NICE Ltd
Location: North Jersey
Posted Sep 26, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. You’ll be pushed to work faster, more thoughtful, and better every day.Additional responsibilities include:Define customer advocacy metrics/goals/benchmarks and track/report progress against themEstablish and maintain scalable process to identify and create customer case studies, video testimonials, references and quotesSupport events, such as webinars and conferences, by inviting client speakers and supporting their slides and talk tracksMaintain a repository of customer references, statistics and user-generated contentAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. You have experience in building strong working relationships both internally and externally, quickly establishing trust and credibility, particularly with executives in strategic customer accounts. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.We’re looking for a Director, Marketing, Customer Advocacy, to capture and highlight the successes of our customers across external and internal channels, influencers, media and analysts and scale our customer advocacy program.You will have a tight pulse on our happiest of customers, build lasting relationships and have creative ideas for recruiting and generating engagement of our customer base. We’re ambitious. Being cross-functional is in your DNA as you work closely with Events, Sales, Demand Gen, PR and Product Marketing teams to weave advocacy into every dimension of our engagement.A key responsibility of this role is the management of NICE’s customer reference program, focused on accelerating the sales cycle and supporting the public voice of the customer in thought leadership and PR activities. NICE is proud to be an equal opportunity employer. You are a problem solver who is proactive, analytical and innovative in approaching customers and capturing stories.What You Will Bring to NICEBrilliant communication through storytelling5+ years’ experience in customer advocacy/marketing programsA passion for customer success and amplifying their stories to external audiencesAn effective collaborator with experience working closely with sales to nurture customer advocatesStrong relationship management skills, including external stakeholders and cross-functional business contactsA track record of prioritizing, planning and executing marketing and communications strategies that meet overall business goalsAbility to balance multiple projects with varying deadlinesOur Ideal CandidateThe ideal candidate knows the mechanics behind a world class advocacy program, has an ownership mentality and proven ability to meet deadlines, work collaboratively with others and ensure high quality deliverables. We’re relentless.
Specialist Software Engineer
Company: NICE
Location: Other US Location
Posted Sep 25, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Hibernate)Strong knowledge of OOAD and Design patternsDevelopment experience building solutions that leverage SQL and NoSQL databasesStrong Development experience creating RESTful Web APIsKnowledge of BIG DATA and ETL Concepts (or BI tool like Tableau) will be added advantageExperience designing and developing scalable multi-tenant SaaS-based solutionsExperience with public cloud infrastructure and technologies such as AWS/Azure/GCP etcDevelopment experience in JavaScript, Angular/ReactJS, Java Server Pages, Java Server Faces will be added plusExperience working in and driving Continuous Integration and Delivery practices using industry standard tools such as JenkinsExperience working in an Agile methodology development environment and using work item management tools like JIRAExperience with version control tools – GIT, PerforceAbility to work independently and collaboratively, good communication skillBring a culture of Innovation to the jobAbility to work under high pressureHigh attention to details and accuracy• Self-starter, autodidactic About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Specialist Software Engineer:Exp: 7 to 10 yearsLocation: PuneResponsibilities:Participate in our product development from ideation to deployment and beyond.Maintain quality, ensure responsiveness, and help optimize new and existing systems.Collaborate with the rest of the engineering team to design and build new features on time and to budget.Maintain code integrity and organization.Understanding and implementation of security and data protection.Understanding of the Business Change cycle from inception to implementation, including the organization of Change initiativeHighly experienced with the Java programming languages and related frameworks such as Spring and Hibernate.Developing front end and proficient experience using Angular 10+.Ability to coordinate build and release activities with key stakeholders.Designing and developing automated tools and routines for releases.A strong sense of ownership and responsibility around the products and services we deliver.Primary Skills:Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute7+ years of software development experienceAt least 7+ years of working experience in Core Java, proficient with Java algorithms and data structuresWorked in high performance, highly available and scalable systemsStrong experience with J2EE, Spring Framework, IOC, annotationsExperience in any object-relational mapping (e.g. Constantly. And we make an impact. At NICE, we don’t limit our challenges.
Mid-Level Software Engineer (AWS, PHP, React)
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 23, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. NICE is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE provides the world’s No. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The Software Engineer develops tests and maintains the CX software platform. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Mid-level Software Engineer (PHP, React, AWS)Location: Salt Lake City, UTThis position is ineligible for visa sponsorship. NICE is proud to be an equal opportunity employer. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. As a Software Engineer, a Typical Day Might Include the Following:Work as a member of an agile team to enhance and improve software written in one or more of the following languages: PHP, ReactDesign and present projects to improve current process and overall platform.Code and test projects.Deliver high-quality software on timeAttend meetings and training as required.Work with system analysis and product management for the successful completion of a project.To Land This Gig You'll Need:Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.3+ years experience in software developmentUnderstanding of front end development frameworks: React, Angular, Node.Advanced knowledge of HTML, CSS, and JavaScript.Experience in the following software languages: PHPExcellent communication skillsExcellent problem-solving skillsWorking knowledge of unit testingWorking knowledge of user stories or use casesTeam PlayerDesire to work in a fast-paced environmentBonus Experience: Experience developing with SQL Server or equivalentExperience with TFS and Git/BitbucketAWS ExperienceExperience with/knowledge of agile development processTest automation experienceAbout the Team:The Digital First (DFO) team is responsible for designing, building and maintaining digital middleware services to integrate and unify digital channels within the contact center software platform. ABOUT NICE: NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.
Manager, Sales
Company: NICE Ltd
Location: Other US Location
Posted Sep 26, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Master’s degree in Business Management or Marketing preferred.Achieving or exceeding sales targets.7+ years combined sales/ Account management function in customer service, call/contact center and/or service delivery.3+ years applicable experience in Sales Management.Negotiate profitable contracts, terms and conditions.Increase pipeline through targeted campaigns.Manage/overcome customer prospect objections.Learn and maintain in-depth knowledge of NICE CX product lines.Create new revenue opportunities with focus on driving business to close in existing accounts.Work with NICE CX's Implementation team to play a role in smooth customer implementations by providing assistance as directed and provide appropriate feedback to the greater sales team post turn up.Measure success via tracking of client retention and revenue growth.Follow the company Code of Ethics and NICE CX’s policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE CX.Bonus Experience: Demonstrated sales proficiency, primarily to an installed base of customers.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Together, these teams are responsible to ensure both customer longevity and systematic growth.As a Manager, Sales a Typical Day Might Include the Following:Ensure revenue growth of assigned accountsAchieve bookings and revenue quotas through add-on sales to current customersPartner with the Account Executives to uncover larger opportunities, particularly with the largest customersDemonstrate achievement in managing competing priorities. Strong analytical and financial skills. Demonstrate achievement in creating, building and leading a successful sales team. Comfortable and successful in a fast paced, growth-oriented company.Exceptional verbal and written communication skills. Proved history of exceeding quotas. Excellent customer facing skills.To Land This Gig You'll Need:&8203;Bachelor’s degree in Business Management, Communications, or Marketing or equivalent work experience required. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. Client interaction will be done over the phone, Zoom/Teams calls, and face to face. We’re relentless. Additionally, this position will work in concert with our Technical Support team. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Manager, Sales is accountable for overseeing a team of Suite Account Managers who are responsible for delivering world class account management and business direction to NICE CX’s most important customers.Specifically, this position is responsible for overseeing the customer base cross sell and upsell efforts as well as building long-term consultative relationships with new and existing customers. These relationships will be built by understanding the customer business goals, proposing enhancements to product and/or services and addressing how clients can achieve better business outcomes by leveraging NICE CX’s technology products.This position will be responsible for and compensated on a sales quota in addition to growing the revenue of an account base, including renewals. The Manager, Sales involvement with the client will encompass the entire lifecycle of the relationship - beginning with the initial implementation and carry through to building a long-term relationship.
Systems Architect
Company: NICE
Location: Columbus, OH
Posted Sep 24, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. )&8203;Excellent knowledge of backup software and hardware solutionsSolid Linux OS administrationSolid foundation in Layer-2 Ethernet switching and Layer-3 IP routingSolid foundation in Layer-4 thru Layer-7 TCP/IP protocols and applicationsExcellent documentation skills, including Visio diagramsExperience Preferred Microsoft, VMware and AWS certifications preferredExperience with GitHub and deploying automation through repositoriesExperience deploying and managing Single Sign On (SSO) solutionsExperience working with Load BalancersExperience using centralized sever management software solutionsExperience working with Management Systems and SNMPManaging and deploying Windows domains, Active Directory, DHCP, IIS and DNSSolid understanding of Databases (Microsoft SQL)Successful working under time constraints and deadlinesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Provides vision on how they may be improved and developed.Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.Acts as a local expert for areas of domain expertise. Acts as an escalation point for technical teams and provides hands on expertise.Applies strong analysis, research and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, in order to address critical issues.To Land This Gig You'll Need: Bachelor's Degree in Computer Science, Business Information Systems, related field or equivalent work experience requiredExperience designing and implementing systems solutions in private and public cloudsExperience designing, deploying and managing HPE and Cisco UCS servers/solutionsExperience designing, deploying and managing storage solutions (Pure, NetApp) as well as public cloud storage10+ years in Windows Server Administration7+ years working with VMware software/solutions, managing and deploying virtual environmentsExperience with scripting and automation languages (powershell, bash, chef, CloudFormation, Terraform, etc. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Cloud Systems Architect and other Cloud Infrastructure teams, designing new solutions, optimizing existing environments, and assisting the Systems Engineering team in deployments. Key responsibilities will include, but not limited to, researching alternative designs, recommending new hardware or software based on analysis of emerging trends, automating processes and deployments, designing compute, VMware, storage, backups, fiber-channel, security, ADFS, monitoring and more for a large scale, global, hybrid cloud environment. Additionally, the position requires creating, updating, and maintaining meticulous documentation. It is imperative for the individual to gain a thorough understanding of the business requirements, effectively translating them into well-designed, testable solutions that ensures high availability and actively contributes to their seamless deployment in a production-ready state.A Typical Day Might Include the Following:Acts as an internal consultant role across the enterprise providing architectural perspective and vision, in addition to deep analysis and problem-solving where needed.Identifies important potential technologies and approaches to address current and future needs within the enterprise, and evaluate their applicability and fit, as well as leading the definition of standards and best-practices for their use.Is able to provide hands-on application of technologies and processes to support proof-of-concept development, review of critical systems and training to other teams within the organization.May be required to function as a technical lead on projects of any size as necessary.Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects.Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions across the enterprise.Leads and/or facilitates the development of appropriate standards and best practices, in addition to the paths by which they may be achieved and monitored.Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Systems ArchitectThis position is responsible for the design of the global systems architecture environment ensuring fault tolerant, highly reliable and highly available system infrastructure is in place and performing at optimum levels. The position will focus on NICE-CX Production environment, including both public and private clouds. The successful candidate will work closely with the Sr. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly.
Automation Engineer (Data Science)
Company: NICE
Location: Other US Location
Posted Sep 22, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Exposure to Finance/Fraud/ Anti Money Laundering (AML)Experience with Agile Development methodologies, user stories, acceptance criteria, feature prioritization, and defining product specificationsExperience with cloud-based delivery, SaaS, CI/CD, DevOps, and related cloud-based software development and delivery methodologiesJob DescriptionAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Exposure to PMML based deployment Skills around Data Manipulation and Data Pre-Processing, Experience on Extract, Transform Loading of dataExperience of dealing with large enterprise data sets.Experience in creating Test Strategy, Test Scenarios, and execution a mustStrong analytical and problem-solving skills Good communication skills (English)A team player that demonstrates a strong work ethic, creativity, assertiveness, and flexibilityOther preferred skillsExposure to Actimize Watch solutions. We’re ambitious. NICE is proud to be an equal opportunity employer. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.ResponsibilitiesResponsible for Setting up Cloud test environments for NICE Actimize products.Quality test Machine Leaning Analytical models on different environments and on defined set of criteria.Produce client facing quality reports on performance and data analysis.Validate results and provide constructive feedback to Data Scientists.Analyze Data and provide actionable insights for multiple customers.Support Data Science function on data preparation and data cleaning aspects.Translate the functional and non-functional requirement to test scenarios and test cases, regression casesAble to automate the test cases as feasible, using different toolsShould understand the various issues related to ML model development from data analysis, Model features importance and model performance to create test scenariosPropose best practices/standards.Experience: 2 to 5 YearsRequirements for the role:Good understanding of Python (must), PL/SQL (must), Scala is requiredExposure to Data Science and Machine Learning model development and deployment processGood understanding of JAR files creation and distribution techniques. Constantly. And we make an impact.
Associate Cloud Operations Engineer
Company: NICE
Location: Other US Location
Posted Sep 24, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Acts as a point of escalation for both teams for product-specific issues. Creates bug reports and application optimization recommendations for the Engineering teams.Responds to infrastructure escalations impacting the production environment.Root-cause complex problems and involve multiple stakeholders, network, hardware, and software that relate to scaling and performance.Ensure proper monitoring, alerting, capacity planning and reporting in the production environment.Works closely with Engineering, QA, DevOps, and Network Operations teams.Education Requirement: Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is requiredExperience Requirement: 4+ years of experience in similar roleAn ideal candidate will have a combined skill set of technical aptitude, superior troubleshooting, and excellent communication/collaboration skills.Knowledge and proficiency with a variety of Ops and Automation toolsStrong troubleshooting skills with the ability to analyze data from multiple sources (logs, system, application)Great at writing scripts for automationStrong experience working in public cloud environments (AWS) and working knowledge of troubleshooting issues with AWS services.Basic to intermediate understanding of networking concepts (subnets, IP routing, ACLs)Capable of writing SQL queries and performing data analysis against various data sources (SQL, DynamoDB)Experience using application monitoring systems (Logic Monitor, SolarWinds)Strong people/communication skills that allow App Ops engineers to interact with in person and remote teams.History of documenting complex systems (network diagrams, bug reports, application specifications)Experience Preferred: Identity Management, Windows Server, Patching / Updating, Active Directory, Exchange, VMWare, Veeam, Logic Monitor, Office 365, AWS, AzureExperience working with call centers and call centers infrastructureExperience working with international customer base.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Understands the behaviors and functions of all applications and DB services used in the application stack. Perform detailed analysis of issues within the production and pre-production environments.Ensures Operational Supportability standards are being adhered to during the development process; works with dev teams to fulfill those requirements.Assists the Technical Support and Operations (NOC) teams with customer escalations and operational issues, providing insight in advanced questions and solutions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Associate Cloud Operations EngineerLocation: Taguig City, PhilippinesHybrid Work StructureMajor Functions/ResponsibilityActs as a service domain expert. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact.
Senior Software Engineer (AWS, PHP, React)
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 23, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. NICE is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE provides the world’s No. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The Software Engineer develops tests and maintains the CX software platform. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Senior Software Engineer OR Mid-level Software Engineer (PHP, React, AWS)Location: Salt Lake City, UTThis position is ineligible for visa sponsorship. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. As a Software Engineer, a Typical Day Might Include the Following:Work as a member of an agile team to enhance and improve software written in one or more of the following languages: PHP, ReactDesign and present projects to improve current process and overall platform.Code and test projects.Deliver high-quality software on timeAttend meetings and training as required.Work with system analysis and product management for the successful completion of a project.To Land This Gig You'll Need:Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.3+ years experience in software developmentUnderstanding of front end development frameworks: React, Angular, Node.Advanced knowledge of HTML, CSS, and JavaScript.Experience in the following software languages: PHPExcellent communication skillsExcellent problem-solving skillsWorking knowledge of unit testingWorking knowledge of user stories or use casesTeam PlayerDesire to work in a fast-paced environmentBonus Experience: Experience developing with SQL Server or equivalentExperience with TFS and Git/BitbucketAWS ExperienceExperience with/knowledge of agile development processTest automation experienceAbout the Team:The Digital First (DFO) team is responsible for designing, building and maintaining digital middleware services to integrate and unify digital channels within the contact center software platform. ABOUT NICE: NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.
Support Engineer
Company: NICE
Location: Other US Location
Posted Sep 25, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. (Added Advantage)Experience in connecting remotely to customer’s site through a specific systemExperience –on any analytics application support - advantage, exposure to telephony –(Added advantage)Ability to learn new software toolsExcellent ability to provide top notch serviceExcellent spoken and written EnglishOrganized in the work environmentAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. We’re relentless. Should have strong understanding of SQL and IIS or Webservices.Strong troubleshooting and problem solving skills are required. Understanding of ETL (Extract, Transform. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job Description-Role & Responsibilities Working in 9 hour shifts weekdays and on call on weekends answering customers’ calls.Customer satisfaction is of utmost important by owning and performing end state resolution and following the protocol of timely updatesUtilize the job ticket system to log all requests and activities including documentation of special requests and solutions to problems for future use by other Techs, Engineers or Analysts.Verifying information according to companies’ data base, checking eligibility and level of support according to contract.Gathering information regarding the technical problem that accrued by in order to diagnose the problem in the system.Connecting remotely to the customers system to try to resolve or diagnose the problem.Understanding the root cause of the problem and trying to define a long term solution.Managing requests in the CRM systemPrioritizing cases.Escalating cases to higher tiers according to the defined protocols or by taking the required decision on situation basis.Gather deep dive knowledge of our products which will play key role in the success of servicing our customersEducation:College degree (B.E) preferred, preferably in Information Technology, Computer Sciences, Electronics and Telecommunication or related technical degree Skills and Experience:At least 2-6 years’ experience in providing technical support to end customers.Should have done application/product support along with basic infrastructure support Should have strong Analytical skills Should have strong skills of analyzing the Application and Windows. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. Load)(Added Advantage)MicroStrategy familiarity or other reporting tool concepts. Constantly.
Lead Technical Account Manager
Company: NICE
Location: Other US Location
Posted Sep 22, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. )Partnering with other NICE CXOne employees and teams (Technical Support, Professional Services, Subject Matter Experts, Product Management, Engineering, etc. Occasional on-call after-hours work may be required as needed by the customerRisk Identification/Risk mitigation skills – ability to identify, capture and mitigate risksAbility to travel 30% of the time, visiting customer sites and attending company meetings.Experience Preferred&8203;Superior in-depth knowledge of NICE CXOne products and associated technologies, especially those employed by assigned accountsGlobal Delivery, Implementation and Account managementExperience supporting customer regulatory requirements including but not limited to HIPPA, PCI, SOX, FISMA etc.Industry Certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.&8203;About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. The training improves others' effectiveness and efficiencyExpert at turning failing or struggling accounts into successful accounts, and helping others in the team do the sameCan act as a backup for managers or other Enterprise Account Managers/Senior TAMs as neededFollow the company Code of Ethics and NICE CXOne policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE CXOne.Required Education, Experience, and Specific Job Related Skill:Bachelor's degree (BS) in Business Management or related field or equivalent work experience required.Experience Required:10+ Customer account relationship management experience5+ years proven track record of successful Enterprise Account Relationship Management in either presales or post sales environment including program, project or implementation management.Excellent Communication and Presentation skills with both C-Level and day to day operations stakeholdersTechnical skill-set, with problem resolution skills in Contact Center, Telecommunications, LAN/WAN, Cloud-based Software, Security, etc.Professional judgment and business savvy that is respected by leaders, co-workers, customers and partnersWork in a matrix-reporting environment, where direction and advice is received from several leadersAbility to capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving high-value knowledgebase contentSelf-Motivated with the ability to prioritize, work well under pressure to meet deadlines, defuse customer issues and concernsWork largely during the customers' core business hours, with occasional extended hours as needed. Help others across the company understand how the customer is using our products, ensuring that we use that understanding to continue to innovate and deliver best in class enterprise-level solutions and servicesExemplify deep knowledge of competitive product lines, differentiators and industry trends through self-education and NICE CXOne's resources, and share that knowledge with co-workersCommunicationArrange and conduct regular Service and Technology Reviews with proper customer and NICE CXOne stakeholdersDevelop and present compelling customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next stepsContributes to enterprise-level product strategy and direction by participating with the Product and Practice Specialist team to communicate enhancements and issues to Product Management and EngineeringEnsure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and are logged into the CRM systemAppropriately contribute to and take charge of meetings, calls and other discussions to convey ownership, organization, progress and direction. Participation in these activities does not detract from the service, value, and outcomes provided to assigned accountsMentor TAMs at all levels and other peers as appropriate toward increased successFill advanced technical and process training needs, and provide that training to others without prompting or requirement from leadership. This may be required for accounts other than those assigned to youTactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's successCommunicate and work with customers in a way that builds confidence, de-escalates situations, and helps customers know that their issues and concerns are being properly represented and handled by NICE CXOneMake and meet all commitments, building trust with customers and help others to do the sameIdentify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and developmentEmploy an assertive yet positive attitude in working with others to create standardized and consistent processes and to improve process issues that cause inefficiency, risk, missed targets, and frustrationProvide high-value technical and process training to others based on skills and expertise, which training improves others' effectiveness and efficiencyEngages with Sales on new opportunities to ensure proper communication and coordinationReviews all Statements of work and BRDs to ensure that everyone is aligned and that delivery/timing is achievableLeadership Provide coaching and mentoring to peers and exemplify consistent and high-value participation in knowledge creation and improvementAssist the team by taking ownership of escalations from other accounts in your area of expertise, exemplifying the effective handling of difficult situationsExemplify escalation prevention, resource engagement and communication when escalation occursProvide assistance and leadership in resolving complex issues across teams and throughout the companyDevelop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help NICE CXOne improve our performance and successPresent a professional image in communication, conduct, attitude and attireExemplify professionalism and leadership with customers, and helps peers to develop the same level of expertiseProfessionally and tactfully teaches proper process and methods that ensure customer service excellenceLead the way in team goal achievement and set personal goals that increase effectiveness and success of yourself and the teamAdd value to the company by finding, recommending and leading important projects, tasks and initiatives that improve process, methods, tactics and success within the team and across NICE CXOne, with little management intervention. Working with the most skilled resources across the company, he/she will help our most strategic and large customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. Major Functions/Responsibilities:Account ManagementPartner with Sales and Sales Engineering during the final stages of the sales process to understand the opportunity, mitigate early identified risks and ensure a successful implementation timeline with aligned NICE CXOne resources.Be the assigned enterprise account's single point of contact and function as their professional advocate and relationship manager within NICE CXOne, ensuring fulfillment of contract deliverable's, SLA management, ongoing customer education and product enhancementDevelop and maintain an effective and productive relationship with assigned account(s) at all levels within their organization (from front-line contact center management through senior/executive leadership)Clear understanding of the assigned accounts' business goals and directions and drive return on investment with our products and servicesHold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, understand their contact center and business, ensure that NICE CXOne's solutions meet their needs, assess training needs, share best practices, consistently increase their success, review project status, review and drive resolution of open issues, etc. ), ensure that proper resources are engaged to resolve all technical challenges/issues/cases/requests properly and within SLA targetsResponsible for customer satisfaction, retention and reference ability for all assigned accounts and drives improvements that ensure we do this across our enterprise customer baseProject ManagementWork with Project Managers to ensure that projects mesh well with the overall strategy and are implemented successfullyCoordinate all projects to ensure that they are all synchronized and completed as agreed (some projects will be managed by the Principal Technical Account Manager, however if the project is too big and would distract them from their overall work, they will engage Project Manager to drive the project)TechnicalExcellent triage and advanced troubleshooting skillsDemonstrate superior in-depth knowledge of NICE CXOne products and associated technologies, especially those employed by assigned accounts, with subject matter expertise in two or more technical areasExemplary expertise and knowledge in telecommunications, contact center, and related technologiesUtilize a deep understanding of each customer's environment to identify customer needs and implement solutions that will accelerate their success.
Tech Manager
Company: NICE
Location: Other US Location
Posted Sep 25, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Join our team and make a significant impact on the development of cutting-edge compliance solutions.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. As a Technical Manager, you will provide strategic leadership, technical expertise, and mentorship to a team of talented engineers and developers.Responsibilities:Product Leadership: Lead the development, enhancement, and maintenance of compliance domain products, ensuring alignment with organizational objectives and industry best practices.Team Management: Build and nurture a high-performing team of engineers and developers, fostering a collaborative and innovative work environment.Technical Expertise: Bring deep technical knowledge and expertise in compliance domain products, staying updated on industry trends and emerging technologies.Strategic Planning: Collaborate with cross-functional teams to define product roadmaps, set clear objectives, and drive product development strategies.Compliance Assurance: Ensure that all compliance domain products adhere to regulatory standards and compliance requirements, with a focus on security, data protection, and quality assurance.Project Management: Effectively manage project timelines, budgets, and resources to meet project goals and milestones.Stakeholder Communication: Act as a liaison between technical teams and non-technical stakeholders, conveying complex technical concepts in a clear and understandable manner.Quality Assurance: Oversee the implementation of robust testing and quality assurance processes to ensure product reliability and performance.Continuous Improvement: Identify opportunities for process improvements, efficiency gains, and technology enhancements within the compliance domain.Qualifications - Essential:Bachelor’s or Master’s degree in computer science, Engineering, or a related field.Proven experience in technical leadership and management roles, preferably in the compliance domain.12+ years of experience in Software Engineering of which 3+ years' experience in managing a team of software developers.Extensive experience in product development using .NET technologies, including C, ASP.NET, and .NET Core.Familiar with DevOps processes and tools employed to support CI/CD and monitoring.Excellent project management skills, with a track record of successfully delivering complex projects on time and within budget.Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.Exceptional problem-solving abilities and a proactive approach to addressing technical challenges.Demonstrated commitment to quality, security, and compliance in product development.Qualifications - Desired:Experience working with AWS (Amazon Web Services) is a significant advantage, showcasing your ability to leverage cloud-based solutions effectively.Experience with indexing technologies and search platforms, such as Elasticsearch, Apache Solr, or AWS ElasticsearchIf you are a forward-thinking technical leader with a passion for compliance and a desire to drive innovation in the industry, we encourage you to apply. In this role, you will play a pivotal role in driving the development and maintenance of cutting-edge compliance solutions that meet regulatory requirements and exceed industry standards. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Overview:Our Compliance Line of Business (LoB) is seeking a Technical Manager. We’re relentless. This role is responsible for the software development of our Communications Compliance SURVEIL-X solution for the financial services and banking industry.Job descriptionWe are seeking a dynamic and experienced Technical Manager to lead our Product Development team in the Compliance Domain.