Jobs at NICE CXone
116,536 open positions
Sr. Cloud Systems Engineer
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Jun 28, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. )Experience successfully working under time constraints and deadlinesExperience working within a team of IT professionals; taking and following direction and completing tasks and assignments in a timely manner with a positive attitudeBasic Financial Responsibilities: Ensures access to systems is accurate and according to Job Descriptions.Ensures equipment is accounted for, purchased and disposed of according to company policy.Provide competitive quotes for software and hardware purchases.Small computer parts purchasingBonus Experience:SAN deployment and administrationO365, Azure, and AWS knowledgeSharePoint AdminstrationSetup/management of HPE servers and bladesVirtualization deployment and administration (VMWare or Microsoft)Linux/Solaris administrationApache/Tomcat and IIS administration and configurationVoIPPower ConfigurationAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. This position manages, deploys and maintains all aspects of the Microsoft Windows Server and Linux environments, Mail, DNS, FTP, IIS, Active Directory, SharePoint, O365 and other server on-prem and cloud applications. (VMWare and Microsoft)Manage SharePoint environment.Manage Debian, Redhat and Suse Linux installations.To Land This Gig You'll Need:Bachelor’s Degree in Computer Science, Business Information Systems or related field or equivalent work experience required.Required certifications: MCSA (Windows Server) and VCPPreferred certifications: MCSE, VCAP-DCA6+ years troubleshooting small to medium networks6+ years working in a Windows server environment6+ years working in a Windows 2012 R2, 2016, 2019 and 2022 server environment.6+ years managing and deploying Windows domains, Active Directory, DHCP, IIS and DNS6+ years managing and deploying virtual environments6+ years managing and deploying Windows servers6+ year installing/configuring server hardware and OS6+ years managing and deploying monitoring solutions3+ years of SAN deployment and administration2+ year managing Windows server backups using third party tools (Veeam, Netbackup, etc. They will work with the IT Systems Administration team in varying capacities to ensure an excellent working environment for NICE employees team in varying capacities to ensure an excellent working environment for employeesA Typical Day Might Include the Following:Manage and deploy Windows Domain and Active Directory environment.Manage and deploy Exchange email servers, including anti-spam and gateway servers.Maintain Operating System software – installing, upgrading, patching.Set up and maintain server system and file security.Cable and rack servers and supporting equipment in co-location facilities (some travel will be required).Manage and deploy replication, imaging, and backups.Manage Corporate Labs – software, hardware, power and network.Monitor and optimize performance of servers.Maintain documentation of servers and networking equipment.Work with vendors to troubleshoot problems and RMA parts as needed.Evaluate/recommend new products and services.Take part in on-call rotation for after hour support.Manage and deploy backup software and equipment.Manage and deploy virtual environments. One of the primary responsibilities is the evaluation, testing and deployment of new software and hardware. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Location: Salt Lake City, UT This position manages, deploys and maintains NICE's Corporate systems, SANs and supporting environment. You will also be responsible for managing, deploying and maintaining all hardware and software in the Corporate lab.
Program Manager
Company: NICE Ltd
Location: North Jersey
Posted Jul 01, 2023
NICE is a global software company that provides solutions for customer experiences, financial crime fighting, and public safety. They manage over 120 million customer interactions and 3+ billion financial transactions daily. NICE is known for its AI, cloud, and digital innovation, with over 8,500 employees across 30+ countries. They are an equal opportunity employer.
AML Software Engineering Manager
Company: NICE Ltd
Location: North Jersey
Posted Jun 28, 2023
And if you’re like us, we can offer you the kind of challenge that will light a fire within you.NICE Actimize is currently seeking a Manager of AML Software Engineering team. Position is open to anyone working out of the United States (Hoboken/Atlanta). AML SE manager will be primarily responsible for the following:· Lead a team of SEs in delivering SAM, CDD, WLF, CTR and STAR solutions and customizationsGrow and mentor the teamSupport collaboration between on and off-shore teamsManage resource assignments and team utilization· Be the voice of PS for all AML Solutions· Engage with Product to help prioritize features on the roadmap (from PS perspective)· Increase Delivery Team knowledge and readiness for incoming features on the roadmap· Push for Product Enhancements that will help Delivery Team provide more value to our clients· Act as the subject matter expert in AML team:lead complex AML projects provide ad-hoc supporting and advice for urgent issues across AML implementationsDetermine technical feasibility of solutionsPerform technical root cause analysis and outlines corrective action for given problems· Support review of sales estimates and support pre-sales activities· Help identify and implement processes that will help improve efficiency of AML ImplementationsQualifications· In depth knowledge of Actimize: AIS, ActOne and at least 2 of Actimize AML solutions (SAM/CDD/WLF/CTR/STAR).· Databases: MSQL and Oracle. Cassandra is a plus· Operating systems: Windows and Linux· Programming language: Java is a plus· Web Technologies: HTML, XML, XSL, Javascript· AWS and Docker/Kubernetes experience is a plus· Excellent communication and problem solving skills· Excellent written and spoken English· Pro-active and Team Oriented approach· BS degree in Computer Science or related fieldExperience5+ years of experience with a Software Company or in a consulting role About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. We’re relentless. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. At NICE, we don’t limit our challenges. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+.
Principal/Lead Technical Program Manager
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Jun 29, 2023
None Found
Portfolio Solution Engineer
Company: NICE Ltd
Location: Other US Location
Posted Jun 26, 2023
None Found
Manager Technical Writing
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Jun 29, 2023
None Found
Presales Solution Engineer
Company: NICE Ltd
Location: Other US Location
Posted Jun 28, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Solution Engineers will demonstrate the following ways of working:Strong partnerships through excellent client relationship management.Working in a methodical, process-oriented way and able to be flexible to adapt and re-prioritize based on business needs.Ability to articulate technical and non-technical information clearly to senior stakeholders.Close working partnership with ContactEngine sales lead, customer success manager and implementation lead.A commercially aware approach with a high attention to detail.Entrepreneurial mindset enjoy working autonomously and are a team player.Experience and skills:Strong & deep experience in one or more of ContactEngine's new target sectors (financial services, insurance, state government, mobile telco, healthcare, utilities)Five years of SaaS experience in sales engineering / pre-sales consulting - you'll be highly experienced in supporting Sales / Ops teams with hands-on Technical Support of clients in all aspects of Technical Delivery - from Solution Design, Enterprise Architecture, Engineering and Delivery.Extremely strong commercial awareness, including the creation of business cases and proving out a client’s ROI.Experience in complex enterprise buying environments.Strong technical experience, including data analysis.Proven relationship management experience, with the ability to communicate with, present to and influence stakeholders and sponsors within management levels at blue-chip organizations.Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.Ability to manage multiple accounts and workstreams concurrently without loss of quality or attention to detail.Able to operate highly effectively under intense time and business pressure.Strong problem-solving capabilities.Willing to travel (c. 50% of the time).Outstanding presentation skills and the ability to effectively influence both technical and executive audiences (CTO, Chief Architect, VP of Development)About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. This means that as well as being lower cost, ContactEngine can drive corporate KPIs harder and faster, as well as improve the customer experience.Key Responsibilities:Crafting interesting narratives to demo ContantEngine’s application in specific use cases, telling a concise and cohesive story about how our platform solves key enterprise business challenges.Have (or be able to rapidly gain) a comprehensive understanding of AI concepts, tools, and technologies, in the pursuit of guiding clients through the facts and fiction of the space and the overall marketplace in ways that differentiates ContactEngine from competing solutions.Have (or be able to rapidly gain) a deep understanding of the client’s business and their key business drivers in order to determine how ContactEngine can most effectively and rapidly deliver dramatic business improvements.Use a deep understanding of ContactEngine and its implementation across different industries and use-cases to lead discovery workshops with target clients, providing guidance on best-in-class proactive journey design and technical architecture.Analyze client data prior to client commitment to facilitate business case creation and impact assessment.Monitor key client metrics and develop new and innovative ways to demonstrate ContactEngine's value.Anticipate technical problems, provide guidance for effective adoption and communicate best practices.Become a trusted business and technical advisor to the Client’s team, building strong business relationships.Develop demonstrations, presentations, benchmarking tools and other assets to support sales and marketing efforts.Ways of working:It's not just important what you do, but how you do it. Pro-active and covering all digital channels, ContactEngine leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.ContactEngine disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Presales Solution EngineerLocation: Remote, USDue to our continual success and growth, our small team is looking for a Presales Solution Engineer to partner with our Sales, Customer Success and Implementation teams and bring ContactEngine's revolutionary proactive customer engagement into new clients and new industry sectors.ContactEngine is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly.
SAM Account Executive
Company: NICE Ltd
Location: Other US Location
Posted Jun 28, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. This job description does not constitute a written or implied contract of employment.To Land This Gig You'll Need:Bachelors Degree in Information Technologies or Business Administration or related field or equivalent work experience required.4+ years applicable experience in the account management function in customer service, call/contact center and/or service delivery.Working technical knowledge of contact center software/design/functionality.Experience in managing the business aspects of large Enterprise-level customersDemonstrated experience in a fast-paced environment and meeting customer time constraints.Demonstrated experience working independently with little to no daily supervisionCompetency negotiating and upselling products and services offeringsDemonstrated sales proficiency, primarily to an installed base of customersAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. NICE is proud to be an equal opportunity employer. Together, these teams are responsible to ensure both customer longevity and systematic growth.As a SAM Account Executive, a Typical Day Might Include the Following:&8203;Ensure revenue growth of assigned accounts and net new logos Achieve bookings quota through add-on sales to current customersThis position will require travel of 20-40% of the time between customer meetings, quarterly business reviews, industry events, and sales kickoffIdentify upsell and cross-sell opportunities within the customer base.Become intimately familiar with the assigned account base and become the trusted advisor to the customer for better business outcomes.Consult with the client regarding their contact center business, identifying areas in which they can use their existing NICE CX products more effectively in coordination with best practices in the contact center industry.Maintain a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy NICE CX should develop to counter.Maintain a working knowledge of all other NICE CX products/services, competitive product lines, differentiators and industry trends through self-education and NICE CX's resources.Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps.Work directly with NICE CX product management to deliver feedback from clients to best facilitate ideas and drive innovation for future product enhancement and development. Client interaction will be done both over the phone/ WebEx and face to face.The SAM Account Executive will be the business leader in an account and work in concert with our Technical Support team (primarily through Technical Account Managers, Technical Success Managers, and Technical Success Analysts). Specifically, this position is responsible for building long-term relationships with new and existing customers by understanding their business goals, proposing enhancements to products and/or services, and leveraging appropriate company resources to address how clients can achieve better business outcomes by leveraging NICE CX's technology products.The SAM Account Executive is responsible to upsell, cross-sell, and consult with the client and will bear a sales quota in addition to growing the revenue of an account base, including renewals. Work with NICE CX's Implementation team to play a role in smooth customer implementations by providing on-site assistance as directed and provide appropriate feedback to the greater sales team post turn up.Measure success via tracking of client retention and revenue growth.This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. We’re ambitious. We’re relentless.