Jobs at NICE Ltd
209,146 open positions
Software Engineer (C++, C)
Company: NICE CXone
Location: Columbus, OH
Posted Mar 13, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p><strong>Location Columbus OH Hybrid<strong> <p> <p><strong>This position is ineligible for visa sponsorship<strong> <p> <p>The Software Engineer develops tests and maintains the CX software platform Key responsibilities include all tiers of the technology including but not limited to design and development of our products and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment utilizing agile development processes <p> <p><strong>As a Software Engineer a Typical Day Might Include the Following<strong> <p> <ul><li>Work as a member of an agile team to enhance and improve software written in one or more of the following languages C ASPNET<li> <li>Design and present projects to improve current process and overall platform<li> <li>Code and test projects<li> <li>Deliver highquality software on time<li> <li>Attend meetings and training as required<li> <li>Work with system analysis and product management for the successful completion of a project<li> <ul><p><strong>To Land This Gig Youll Need<strong> <p> <ul><li>Bachelors degree in Computer Science Business Information Systems or related field or equivalent work experience is required<li> <li>03 years experience in software development<li> <li>Experience in the following software languages C++ Java C<li> <li>Experience with the Microsoft Suite NET Framework Visual Studio<li> <li>Excellent communication skills<li> <li>Excellent problemsolving skills<li> <li>Working knowledge of unit testing<li> <li>Working knowledge of user stories or use cases<li> <li>Team Player<li> <li>Desire to work in a fastpaced environment<li> <ul><p><strong>Bonus Experience<strong> <p> <ul><li>Experience developing with SQL Server or equivalent<li> <li>Experience with TFS and GitBitbucket<li> <li>AWS Experience<li> <li>Experience withknowledge of agile development process<li> <li>Test automation experience<li> <ul><p><strong>ABOUT NICE<strong> NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics NICE provides the worlds No 1 cloud customer experience platform NICE CXone™ combining bestinclass Omnichannel Routing Workforce Optimization Analytics Automation and Artificial Intelligence on an Open Cloud Foundation NICE is a part of NICE Nasdaq NICE the worldwide leading provider of both cloud and onpremises enterprise software solutions <p> <p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Mid Level Foreign Disclosure Support Analyst
Company: Armada Ltd
Location: Washington DC
Posted Mar 09, 2024
The F-35 Joint Program Office is seeking a Mid Level Foreign Disclosure Support Analyst for a full-time position in Crystal City, VA/Arlington, VA. The role involves providing security support, reviewing and documenting information release to international partners, and assisting in developing policies and procedures. The analyst will also provide foreign disclosure analysis, auditing, visit support, and training. A TS/SCI clearance with SAP eligibility is required, along with a willingness to undergo a polygraph and periodic reinvestigation. The position offers a sign-on bonus of $1K for qualified applicants.
Director Product Management
Company: NICE CXone
Location: Atlanta, GA
Posted Mar 13, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p><strong>Location Atlanta GA hybrid 2 days onsite <strong> <p> <p>The Director of Product Management directs establishes maintains and plans the overall direction and goals for assigned solution sets or product divisions Drives product roadmap and backlog activities while owning and enforcing profit and loss responsibilities for a multimillion dollar solution set Coordinate and negotiate product issues with the engineering operations marketing training and sales groups Interacts with sales development training and product marketing to define requirements and directs interaction with engineering and solutions management on product development activities Defines the requirements and manages the product development process by translating user testing and customer support feedback into featurefunction requirements Manages a group of product development employees Relies on experience and judgment to plan and accomplish goals <p> <p>NICE CXone is currently seeking a seniorlevel individual with high energy and drive to join our team as a <strong>Director<strong> <strong>Product Manager<strong> for the <strong>CXone amp Enlighten Autopilot<strong> team Focus on building innovative Generative AI Large Language Model driven solutions <p> <p><strong>A Typical Day Might Include the Following<strong> <p> <ul><li>Identifying pursuing and maintaining key relationships with targeted strategic partners Driving the business Maximizing revenue and margin growth by identifying new business opportunities Owning ProductSolution PampL holistically for the assigned solution sets Definition amp coordination of whole solution This includes the definition of the products and features Developing product roadmaps and managing cross solution backlog of stories and requirements Prioritizing of company solutions against business needs and market demand Obtaining relevant customer and market data to guide and validate company direction on product development Directing the efforts of product managers to document and communicate new product development and product improvement projects with accompanying concepts use cases requirements and project plans Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line Training solution managers to follow best practices and processes established for developing new products and product improvements Proactively work with sales to assist with sales opportunities Day to day management coordination and delivery of projects related to assigned product lines Regular report Performance Metrics relevant to assigned products Traveling to customer sites to understand needs and fulfill expectations Attending trade shows participate in panel discussions amp presentations to represent NICE CXone as industry experts and thought leaders in our space Providing leadership to individuals on teams through coaching feedback development goals and performance management Prioritizing assigning and managing department activities and projects in accordance with the Operations departments goals and objectives Adjust hours of work priorities and staff assignments to ensure efficient operation based on workload Responsible for recruiting hiring and firing for the department Follow the company Code of Ethics and policies and procedures at all times Communicate in an effective and professional way with customers in and outside of NICE CXone<li> <ul><p><strong>To Land This Gig Youll Need<strong> <p> <p>Bachelors Degree in Computer Science Business Information Systems Marketing or similar field or equivalent work experience required Masters Degree preferred 12+ years of product management experience with formal product management techniques tools and principles involved in planning and delivering new software products and services <p> <ul><li>Requires indepth knowledge in and experience with agile amp SCRUM development methodologies Experience with PampL accountability Requires excellent oral and written communication skills in English including vocabulary spelling composition and grammar Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences Requires ability to personally interact with technical resources and listen carefully taking time to understand the points being made and asking questions where appropriate Requires excellent skills with specialized computer software for drafting and producing documents and diagrams <p><strong> Experience with Contact Center solutions including self service GenAILLMs virtual agents<strong> Experience managing ones own time and balancing many different projects simultaneously Experience with software development networking hosted applications telecommunications or other similar technical products Experience with a SaaS product set People leadership experience<p><li> <ul><p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Plate Fitter 1st Class
Company: Gulf Copper & Mfg. Corp. and Sabine Surveyors Ltd.
Location: Houston, TX
Posted Mar 12, 2024
<p>Gulf Copper Dry Dock is currently seeking first class plate fitter for our Galveston yard <br ><strong><em>TO APPLY PLEASE FOLLOW THE LINK<em><strong>T httpsobi1humaniccomapex12cprdfp=60400158100NOP8100POSCODE173009<p> <p><u><strong>Project Details<strong><u><p> <ul><li>4 months<li> <li>Working six 6 days a week 10hrs a day up to seven 7 days a week 10hrs a day<li> <ul><p><br ><u><strong>Essential Duties and Responsibilities<strong><u><p> <p>This position is responsible for the following Other duties may be assigned<p> <p>1 Ability to interpret blueprints and perform lay outs and fabricate metal structural parts such as plates bulkheads and frames and braces them in position within hull of ship for riveting or welding<p> <p>2 Lays out position of parts on metal working from blueprints or templates and using scribe and hand tools<p> <p>3 Locates and marks reference lines such as center buttock and frame lines<p> <p>4 Positions parts in hull of ship assisted by Rigger<p> <p>5 Aligns parts in relation to each other using jacks turnbuckles clips wedges and mauls<p> <p>6 Marks location of holes to be drilled and installs temporary fasteners to hold part in place for welding or riveting<p> <p>7 Installs packing gaskets liners and structural accessories and members such as doors hatches brackets and clips<p> <p>8 May prepare molds and templates for fabrication of nonstandard parts<p> <p>9 Remove high spots and cut bevels using hand files portable grinders and cutting torches<p> <p>10 May tack weld clips and brackets in place prior to permanent welding<p> <p>11 May roll bend flange cut and shape plates beams and other heavy metal parts using shop machinery such as plate rolls presses bending brakes and joggle machines<p> <p>12 Safely and efficiently use various hand power and cutting tools<p> <p>13 Be able to use large machinery such as a metal shear metal brake and band saw<p> <p>14 Be able to use welding equipment<p> <p><strong><u>Required Education amp Experience<u><strong><p> <p>1 High School Diploma andor one year certificate from college or technical school preferred<p> <p>2 Industrial andor marine platestructural fitting experience<p> <ul><li>1st Class 35 years<li> <li>2nd Class 13 years<li> <ul><p><u><strong>Working Conditions<strong><u><p> <p>1 Openair conditions such as noisy hot cold etc<p> <p>2 Must wear hearing eye head protection and proper PPE<p> <p>3 Some climbing 100 feet and lifting 50 lbs involved<p> <p>4 Traverse gangways and scaffolding at varying heights while wearing fall prevention equipment<p> <p>5 Working with hot and sometimes hazardous materials<p> <p>6 Aboard ships both on and offshore as well as confined spaces<p> <p>7 Must be able to stand and operate equipment up to four continuous hours<p> <p>8 The work requires long periods of sitting in awkward positions standing on a variety of surfaces and at differing angles bending over crouching and climbing up and over obstructions such as scaffolding ladders and internal barge and boat structural members<p> <p><u><strong>Necessary Equipment Operation<strong><u><p> <p>1 Cutting Torch<p> <p>2 Squares<p> <p>3 Levels<p> <p>4 Hand and Power Tools<p> <p><u><strong>Special Skills<strong><u><p> <p>1 Ability to work under deadlines and schedule pressures<p> <p>2 Ability to read and interpret blueprints sketches drawings and technical manuals<p> <p>3 Perform basic mathematical functions<p> <p>4 Excellent interpersonal and communication skills<p> <p>5 High performance and a strong team player<p> <p>6 Commitment to company values and safety program<p>
Investigative Analyst
Company: Armada Ltd
Location: Washington DC
Posted Mar 10, 2024
The Investigative Analyst position is a full-time, on-site role in Washington D.C., requiring an active DOD Top Secret clearance. The role involves conducting background investigations, status checks, and telephone/written inquiries in accordance with the Privacy Act of 1974. The analyst will also assist in training staff, develop policies, and maintain files. The position requires knowledge of GSA personal information verification card processing, USAccess, and proficiency with MS Office Suite applications. The ideal candidate should have 2 years of experience in conducting background investigations or suitability and fitness case processing.
Operations Lead
Company: Flex Ltd.
Location: Austin, TX
Posted Mar 09, 2024
Flex, a diversified manufacturing partner, is seeking an Operations Lead in Austin, TX. The role involves leading non-exempt employees, providing feedback, participating in process development, managing budgets, and ensuring quality. The ideal candidate has 2+ years of lead experience, advanced Excel skills, and proficiency in Microsoft Office. Flex offers comprehensive benefits, including medical, dental, vision, life insurance, matching 401K, PTO, tuition reimbursement, and employee discounts. Flex is an Equal Opportunity Employer.
Director Product Management
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Mar 10, 2024
NICE is seeking a Director of Product Management with extensive experience in product management, agile methodologies, and SaaS products. The role involves directing product strategy, managing a team of product managers, and driving revenue growth. The ideal candidate will have a Bachelor's Degree in a relevant field, 12+ years of product management experience, and a proven track record of leading global teams. NICE is a leading company in AI, cloud, and digital, known for its innovative software products used by global businesses.
Nationals Account Executive (Indiana/Michigan)
Company: NICE
Location: Remote
Posted Mar 10, 2024
NICE is a global company offering software solutions for customer experience, financial crime prevention, and public safety. They are seeking a sales professional with at least 5 years of experience in selling multiple software products and services into sophisticated accounts. The ideal candidate should have superior relationship and client management skills, a collaborative approach to sales, and exceptional communication and presentation skills. NICE offers competitive compensation, ongoing training, comprehensive benefits, and a commitment to corporate social responsibility. The company culture is described as innovative, with a focus on AI, cloud, and digital technologies.
Senior Technical Support Engineer
Company: NICE
Location: Other US Location
Posted Mar 11, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p>Senior Technical Support Engineer<p> <p> <p> <p>NICE is looking for a Senior Technical Support Engineer to join our Customer Support Team supporting our NICE Analytics Solutions globally<p> <p>Candidates will support large complex enterprise software clients have application server SQL skills a networking background and excellent problemsolving and customer management skills This position will also include working a weekend On Call rota<br >Job Responsibilities <p> <ul><li>Adhere to Service Level Agreements<br > Demonstrate strong case ownership<br > Drive issues to restoration resolution and provide clear Root Cause Analysis RCA<br > Conduct thorough and detailed troubleshooting to provide quality support to clients<br > Manage customer amp business partner expectations effectively to prevent escalations<br > Maintain high customer satisfaction throughout the problem resolution process<br > Work in accordance with NICE support processes procedures and contractual SLAs<br > Work with various NICE departments Support Product Management RampD Cloud etc and customers around the globe for endtoend issue resolution<br > Participate in knowledge transfer activities as required<br > Track clear case updates on analysis throughout the lifecycle of a case<br > Provide deep dive analysis before consultingengaging RampD<br > Provide clear case descriptions symptoms and business impact statements etc<br > Share knowledge with and mentor coach other engineers<br > Manage case and customer updates on progress and next steps within SLA<br > Engage the right RampD team to assist until root cause and resolution are found<br > Manage the end customer expectations based on RampD findings<br > Articulate high level or technical updates to internal external stakeholders<br > Availability out of hours as required nights weekends to address critical issues<br >Technical Skills<br > Understand complex solutions and configurations<br > Analyze and draw conclusions from log files<br > Isolate the exact problem component based on the system data flows API commands etc<br > Restore critical cases and determine the actual root cause<br > Clearly document Root Cause Analysis RCA Resolution and Prevention plan<br > Use internal and external troubleshooting tools to collect information logs traces screen captures etc to understand the environment to determine the RCA<br > Create clear and selfexplanatory Knowledge Articles and Production Change Requests PCR<br > Ability to learnunderstand product code would be an advantage<br > Basic Networking knowledge of TCPIP addressing configuration port usage networking protocols<br > Basic SQL understanding DBA activities experience with SQL queries functions and stored procedures<br > Web technologies ASPNET XML XSLT <br > Security and encryption fundamentals SSLTLS SSH PGP Windows Certificate concepts PKI<br > <br >Qualifications Education<br > Bachelors degree in Computer Science Software Engineering or similar<br > 3+ years of Experience in Web Applications support<br > Experience in Database Troubleshooting and Tuning MS SQL<br > Experience in IT Network and system support working on server issues mainly<br > Strong troubleshooting and problemsolving skills<br > Experience in technical support serving global enterprise level customer accounts<br > <br >Personal attributes<br > Excellent verbal and written communication skills<br > Meticulous about documentation and recordkeeping <br > Ability to provide clear succinct and positive communications<br > Ability to tailor communications for a high level or technical audience<br > Ability to communicate clearly with a technical managerial audience<br > Ability to manage customer crisis escalations within service level agreements<br > Ability to work well in a global team<br > Ability to be critically analytical<br > Ability to learn quickly and educate oneself on relevant technologies and processes<br > Ability to multitask and prioritize work commitments<br > Ability to remain focused and calm under pressure<br > <br >On Call On Call frequency One in 6 weeks currently<br > On Call Hours Two 12 hour shifts between MTh 8pm 8am EST<br > <br >Hours 40 hours per week 9am 6pm or 1pm 10pm<li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Program Manager
Company: Armada Ltd
Location: Washington DC
Posted Mar 10, 2024
The Program Manager position is a full-time, on-site role in Washington D.C., requiring an active DOD Top Secret security clearance. The role involves overseeing staff, managing workflow, and ensuring quality and timeliness in background investigations. The Program Manager will also assist in policy development, adjudication, training, and audit preparation. The ideal candidate should have extensive experience in personnel security and suitability adjudication, with a minimum of three years as a program manager. Familiarity with GSA personal information verification card processing, Trusted Workforce 1.5 and 2.0, and DCSA and NBIS is preferred. Proficiency in Microsoft Word, Excel, and PowerPoint is required.
Software Engineer (C++, C)
Company: NICE
Location: Other US Location
Posted Mar 09, 2024
NICE is seeking a Software Engineer with 0-3 years of experience in software development, proficient in C++, Java, C#, and the Microsoft Suite (.NET Framework, Visual Studio). The role involves working in an agile team, designing and developing software, conducting code reviews, and supporting the production environment. NICE offers a fast-paced, challenging work environment with opportunities for growth and development. Bonus experience includes SQL Server, TFS, Git/Bitbucket, AWS, and test automation.
Senior Technical Support Engineer
Company: NICE
Location: Atlanta, GA
Posted Mar 11, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p>Senior Technical Support Engineer<p> <p> <p> <p>NICE is looking for a Senior Technical Support Engineer to join our Customer Support Team supporting our NICE Analytics Solutions globally<p> <p>Candidates will support large complex enterprise software clients have application server SQL skills a networking background and excellent problemsolving and customer management skills This position will also include working a weekend On Call rota<br >Job Responsibilities <p> <ul><li>Adhere to Service Level Agreements<br > Demonstrate strong case ownership<br > Drive issues to restoration resolution and provide clear Root Cause Analysis RCA<br > Conduct thorough and detailed troubleshooting to provide quality support to clients<br > Manage customer amp business partner expectations effectively to prevent escalations<br > Maintain high customer satisfaction throughout the problem resolution process<br > Work in accordance with NICE support processes procedures and contractual SLAs<br > Work with various NICE departments Support Product Management RampD Cloud etc and customers around the globe for endtoend issue resolution<br > Participate in knowledge transfer activities as required<br > Track clear case updates on analysis throughout the lifecycle of a case<br > Provide deep dive analysis before consultingengaging RampD<br > Provide clear case descriptions symptoms and business impact statements etc<br > Share knowledge with and mentor coach other engineers<br > Manage case and customer updates on progress and next steps within SLA<br > Engage the right RampD team to assist until root cause and resolution are found<br > Manage the end customer expectations based on RampD findings<br > Articulate high level or technical updates to internal external stakeholders<br > Availability out of hours as required nights weekends to address critical issues<br >Technical Skills<br > Understand complex solutions and configurations<br > Analyze and draw conclusions from log files<br > Isolate the exact problem component based on the system data flows API commands etc<br > Restore critical cases and determine the actual root cause<br > Clearly document Root Cause Analysis RCA Resolution and Prevention plan<br > Use internal and external troubleshooting tools to collect information logs traces screen captures etc to understand the environment to determine the RCA<br > Create clear and selfexplanatory Knowledge Articles and Production Change Requests PCR<br > Ability to learnunderstand product code would be an advantage<br > Basic Networking knowledge of TCPIP addressing configuration port usage networking protocols<br > Basic SQL understanding DBA activities experience with SQL queries functions and stored procedures<br > Web technologies ASPNET XML XSLT <br > Security and encryption fundamentals SSLTLS SSH PGP Windows Certificate concepts PKI<br > <br >Qualifications Education<br > Bachelors degree in Computer Science Software Engineering or similar<br > 3+ years of Experience in Web Applications support<br > Experience in Database Troubleshooting and Tuning MS SQL<br > Experience in IT Network and system support working on server issues mainly<br > Strong troubleshooting and problemsolving skills<br > Experience in technical support serving global enterprise level customer accounts<br > <br >Personal attributes<br > Excellent verbal and written communication skills<br > Meticulous about documentation and recordkeeping <br > Ability to provide clear succinct and positive communications<br > Ability to tailor communications for a high level or technical audience<br > Ability to communicate clearly with a technical managerial audience<br > Ability to manage customer crisis escalations within service level agreements<br > Ability to work well in a global team<br > Ability to be critically analytical<br > Ability to learn quickly and educate oneself on relevant technologies and processes<br > Ability to multitask and prioritize work commitments<br > Ability to remain focused and calm under pressure<br > <br >On Call On Call frequency One in 6 weeks currently<br > On Call Hours Two 12 hour shifts between MTh 8pm 8am EST<br > <br >Hours 40 hours per week 9am 6pm or 1pm 10pm<li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>