Jobs at NICE Ltd
209,146 open positions
HR Analyst
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 15, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p><strong> HR Analyst <strong> <p> <p><strong>Reporting to HR Program Manager<strong> <p> <p><strong>Location Hoboken NJSalt Lake City UT<strong> <p> <p>We are looking for a passionate individual who will thrive in a fastpaced global analytics role for our growing HR team The role combines data analysis amp insights delivery Reporting HR data management along with supporting HR Project This position supports the NICE CX organization <p> <p>This is an ideal opportunity for those looking to develop within HR and Analytics <p> <p><strong>Roles and Responsibilities<strong> <p> <ul><li>Analysis of HR metrics amp trends using Excel Power BI and other HR systems and applications Identify root causes impacting performance and provide insights<li> <li>Create periodic reports amp presentations to track key HR metrics and KPIs and communicate data on a regular basis to key stakeholders<li> <li>Design and automation of reoccurring report deliverables<li> <li>Responsibility for overseeing the organizations HR data including Clean up validation and maintaining historical data to ensure accuracy and consistency<li> <li>Audit HR data and troubleshoot irregularities with the HR Business Partners<li> <li>Support data governance processes<li> <li>Build HR Dashboards<li> <li>Lead and support HR projectsprograms<li> <ul><p><strong>Skills and Qualifications<strong> <p> <ul><li>Bachelors degree in statistics business Human Resources or a related field<li> <li>13 years of experience in people analytics or related role preferably in a global organization Fresh graduates with relevant internships or project experience are also encouraged to apply<li> <li>High proficiency with Microsoft Office applications primarily Excel Including charting functions pivot tables VLOOKUPs etc a MUST<li> <li>Experience of working with data visualization tools such as Power BI preferred<li> <li>Strong analytical skills and attention to details<li> <li>Willingness and ability to work in a fastpaced environment and manage time and multiple commitments projects simultaneously<li> <li>Selfmotivated amp Excellent communication skills<li> <li>Ability to work collaboratively as well as independently with proven ability to form strong partnerships with key stakeholders international contacts internal peers and clients<li> <ul><p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Senior Software Engineer
Company: NICE
Location: Dallas-Fort Worth, TX
Posted Mar 13, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p><strong>This candidate will work in hybrid mode 2 days in office from Richardson TX<strong><p> <p>Nice Systems is currently seeking a dynamic individual with high energy and drive to join Work Force Management WFM software development team as a Senior Software Engineer<p> <p>This engineer will primarily focus on the development of server side component design development testing and implementation Experience with clientside development is a plus This engineer will work in agile development environment and follow the agile processes and practices<p> <p><strong>Responsibilities<strong><p> <ul><li>Design and develop quality proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards<li> <li>Develop solid unit integration and automation tests according to organizational standards<li> <li>Assist in troubleshooting and maintenance of existing software applications identify and implement additional improvements when warranted work with external stakeholders as needed<li> <li>Develop technical models design for assigned components<li> <li>Contribute to and drive technological and architectural decisions<li> <li>Participate in reviewing design and code for other team members<li> <li>Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques<li> <li>Works with Scrum Team as well as internal and external stakeholders to influence and drive decision making and support organizational project or product teams<li> <li>Contributes to the advancement and improvement of Agile practices within the organization<li> <ul><p><strong>Experience Requirements<strong><p> <ul><li>Minimum 5 years of Java web application development experience<li> <li>Expertise in serverside development using Hibernate Spring Web Services REST in Java including serverside testing using JUnit MockitoEasymock<li> <li>Experience in Web application development using Angular HTML5 CSSs JQuery Javascript Spring MVC and in Unit E2E testing with Cucumber Selenium Playwright a huge plus<li> <li>Experience with AWS is a plus<li> <li>Demonstrated experience with multitier web application development<li> <li>Hands on experience with Continuous Integration and TestDriven Development<li> <li>Experience with JBoss or Tomcat<li> <li>Prior experience with MAVEN and Jenkins is a plus<li> <li>Good knowledge of Scrum techniques and artifacts such as definition of done user stories automated testing backlog refinement<li> <li>Excellent communication skills<li> <ul><p><strong>Personal attributes<strong><p> <ul><li>Excellent interpersonal skills<li> <li>Selfmotivated<li> <li>Influences others to achieve professional advancement<li> <li>Superior analytical and problemsolving abilities<li> <li>Leads collaborates and coordinates with others to ensure significant results<li> <li>Proactively seeks for improvements within and across complex domains<li> <li>Detail oriented with excellent organization skills<li> <ul><p><strong> Education<strong><p> <p>Undergraduate degree in Computer Science or Engineering or related subject<br ><strong>NICE Systems is an Equal OpportunityAffirmative Action Employer MFDV<strong><p> <p><br ><br ><br ><p><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Email Marketing Coordinator
Company: LTD Commodities
Location: Remote
Posted Mar 13, 2024
<p><span>With over 50 stores and the largest avocational cooking program in the US <span><b>Sur La Table<b><span> offers an unsurpassed selection of exclusive and premiumquality goods for the kitchen and table and the culinary expertise and inspiration to go along with it Whether the job entails interacting with our customers driving digital growth or providing vital behindthescenes support were all here for the same reason to roll up our sleeves and create happiness through cooking and sharing good food<span><p> <p><br ><p> <p><span>The <span><b>Email Coordinator<b><span> contributes to the success of Sur La Table by assisting with calendaring developing testing and deploying email + SMS campaigns This position will partner with our creative and brand marketing teams as well as our email marketing platform partners to ensure effectiveness and efficiency in all digital marketing campaigns The Email +SMS Coordinator proactively offers independent databased insights and recommendations in addition to providing insights in response to requested business needs A wide degree of creativity and latitude is expected<span><p> <p><span>This position reports to the Email + SMS Marketing Manager <span><p> <p><b>What you get to do every day<b> <p><ul><li>Lead the email amp SMS campaign creation process from start to finish including template creation image slicing placing creatives within emails audience segmentation email testing and final campaign launch <li> <li>Work collaboratively with our internal creative team to manage emails from intake to campaign execution <li> <li>Suggest testing opportunities to improve performance within emailSMS and execute testing from ideation to analysis <li> <li>Contribute to the monthly marketing campaign planning process as a key stakeholder Lead the development of personalization capabilities to support channel growth and help drive business performance <li> <li>Manage the daily quality assurance process with various stakeholders from ecommerchandising and creative to ensure the ontime delivery and accuracy of campaigns <li> <li>Partner with email amp SMS platform vendors to adopt best practices and improve performance <li> <li>Drive improvement in email processes to operate more effectively through collaboration with crossdivisional teams Communicate closely with the creative merchandising and ecommerce teams <li> <li>Work closely with the Email + SMS manager to analyze campaign performance and suggest recommendations for improving channel performance <li> <ul><p><b>What you bring to the role<b> <p><ul><li>Bachelors degree or equivalent is required <li> <li>13 years of relevant email work experience <li> <li>Experience with the following emailSMS analytics and creative tools is a plus Emarsys Wunderkind Google Analytics Heap Adobe Suite Canva <li> <li>HTML and CSS email coding experience is a plus <li> <li>Retail experience a plus <li> <li>Ability to handle a dynamic fastpaced<u><u> and changing environment <li> <li>Interest in email space and desire to become a subjectmatter expert in email best practices <li> <li>Most importantly you must be someone who is a selfstarter has a positive attitude and is open to learning <li> <ul><p><b>Whats in it for you<b> <p><ul><li>Competitive compensation<li> <li>MedicalDentalVision benefits through Greenshield Health Benefits 100 employer paid<li> <li>Company Provided Life Insurance equal to one year salary<li> <li>RRSP matching<li> <li>3 weeks vacation + 5 Paid Sick Days<li> <li>Birthday off with pay<li> <li>Paid holidays<li> <ul><p><b>What our interview process looks like<b> <p><ul><li>Depending on the position our application and interview process may vary but here are some of the ways we get to know you better<li> <li>📞 Step 1 Match most of the requirements and qualifications for the position We want to chat A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better Remember youre also interviewing us<li> <li>📝 Step 2 Our assessments if applicable to the role measure your analytical and business acumen We use them to better understand your expertise Each person interviewing for the same role receives the same assessment which helps us evaluate candidates equally and consistently<li> <li>👩🏽💻Step 3 Virtual or inperson interviews depending on your location Our hiring team will learn more about your prior experience and challenges youve faced Be prepared with detailed examples Concise and wellorganized answers are ideal<li> <li>✍🏽 Step 4 Offer This is where things get really exciting We gather all data from your interviews and conduct a final review If qualified for the position your recruiter will connect with you via phone to present a verbal offer we know youll be excited about<li> <ul><p> <p><p><i>CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws<i><p> <p><br ><p> <p><i>CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals As part of this commitment CSC Generation will ensure that persons with disabilities are provided reasonable accommodations If reasonable accommodation is needed please contact <i><i>hrdirectbuycom<i><p> <p><p>
Senior Technical Support Engineer
Company: NICE CXone
Location: Atlanta, GA
Posted Mar 15, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p>Senior Technical Support Engineer <p> <p>NICE is looking for a Senior Technical Support Engineer to join our Customer Support Team supporting our NICE Analytics Solutions globally <p> <p>Candidates will support large complex enterprise software clients have application server SQL skills a networking background and excellent problemsolving and customer management skills This position will also include working a weekend On Call rota <p> <p>Job Responsibilities <p> <ul><li>Adhere to Service Level Agreements <p>Demonstrate strong case ownership Drive issues to restoration resolution and provide clear Root Cause Analysis RCA Conduct thorough and detailed troubleshooting to provide quality support to clients Manage customer amp business partner expectations effectively to prevent escalations Maintain high customer satisfaction throughout the problem resolution process Work in accordance with NICE support processes procedures and contractual SLAs Work with various NICE departments Support Product Management RampD Cloud etc and customers around the globe for endtoend issue resolution Participate in knowledge transfer activities as required Track clear case updates on analysis throughout the lifecycle of a case Provide deep dive analysis before consultingengaging RampD Provide clear case descriptions symptoms and business impact statements etc Share knowledge with and mentor coach other engineers Manage case and customer updates on progress and next steps within SLA Engage the right RampD team to assist until root cause and resolution are found Manage the end customer expectations based on RampD findings Articulate high level or technical updates to internal external stakeholders Availability out of hours as required nights weekends to address critical issues <p> <p>Technical Skills Understand complex solutions and configurations Analyze and draw conclusions from log files Isolate the exact problem component based on the system data flows API commands etc Restore critical cases and determine the actual root cause Clearly document Root Cause Analysis RCA Resolution and Prevention plan Use internal and external troubleshooting tools to collect information logs traces screen captures etc to understand the environment to determine the RCA Create clear and selfexplanatory Knowledge Articles and Production Change Requests PCR Ability to learnunderstand product code would be an advantage Basic Networking knowledge of TCPIP addressing configuration port usage networking protocols Basic SQL understanding DBA activities experience with SQL queries functions and stored procedures Web technologies ASPNET XML XSLT Security and encryption fundamentals SSLTLS SSH PGP Windows Certificate concepts PKI <p> <p>Qualifications Education Bachelors degree in Computer Science Software Engineering or similar 3+ years of Experience in Web Applications support Experience in Database Troubleshooting and Tuning MS SQL Experience in IT Network and system support working on server issues mainly Strong troubleshooting and problemsolving skills Experience in technical support serving global enterprise level customer accounts <p> <p>Personal attributes Excellent verbal and written communication skills Meticulous about documentation and recordkeeping Ability to provide clear succinct and positive communications Ability to tailor communications for a high level or technical audience Ability to communicate clearly with a technical managerial audience Ability to manage customer crisis escalations within service level agreements Ability to work well in a global team Ability to be critically analytical Ability to learn quickly and educate oneself on relevant technologies and processes Ability to multitask and prioritize work commitments Ability to remain focused and calm under pressure <p> <p>On Call On Call frequency One in 6 weeks currently On Call Hours Two 12 hour shifts between MTh 8pm 8am EST <p> <p>Hours 40 hours per week 9am 6pm or 1pm 10pm<p><li> <ul><p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Human Resources Recruiter
Company: Gulf Copper & Mfg. Corp. and Sabine Surveyors Ltd.
Location: Houston, TX
Posted Mar 15, 2024
<p>Gulf Copper amp Manufacturing Corp is currently seeking an entry level recruiter for our Galveston TX office It is an onsite position and will be working in office Monday Friday Ideal candidate must be bilingual English and Spanish<br >To apply directly on our website please follow the link below<br >httpsobi1humaniccomapex12cprdfp=60400158100NOP8100POSCODE172366<br > <p> <p><strong>Essential Duties and Responsibilities<strong><p> <p>This position is responsible for the following <strong>Other duties will be assigned that support the overall HR department based the organizations production workload<strong><p> <ol><li>Assist with implementing recruiting strategies to meet current or anticipated craft staffing needs as directed<li> <li>Perform searches for qualified job candidates using sources such as company rehire database company applicant log Texas Workforce Commission computer databases networking Internet recruiting resources media advertisements job fairs recruiting firms employee referrals etc<li> <li>Upon receipt of manpower request locate applicants with appropriate qualification<li> <li>Interview applicants to obtain information on work history training education or job skills and match to current needs by evaluating qualifications andor specified licensing according to established guidelines<li> <li>Inform job applicants of details such as duties and responsibilities compensation schedules and working conditions<li> <li>Schedule applicants for required skills testing with the QC Department receive test results and classify new employees according to the current rate scale<li> <li>Select qualified job applicants or refer them to managers making hiring recommendations when appropriate<li> <li>Schedule amp conduct new hire orientation<li> <li>Evaluate selection or testing techniques by conducting research conferring with management andor field supervisory personnel<li> <li>Maintain current knowledge of Equal Employment Opportunity EEO and affirmative action guidelines and other labor laws<li> <li>Maintain awareness of current industry trends<li> <ol><p><strong>Required Education amp Experience<strong><p> <ol><li>Associate degree preferred in related field or commensurate experience<li> <li>Two to five years experience in Human ResourceRecruiting field<li> <ol><p><strong>Working Conditions<strong><p> <ol><li>Must possess mobility to work in a standard office setting and use standard office equipment and be able to attend meetings at various sites within and away from office<li> <li>Mobility to climb up and down stairs as needed<li> <li>Strength to lift and carry materials weighing up to 20 pounds<li> <li>Vision to read printed materials and a computer screen including the ability to look at a computer screen for at least eight hours each day<li> <li>Hearing and speech to communicate in person and over the telephone<li> <li>Regular exposure to all weather conditions especially hot humid andor rainy weather combined with regular work time indoors in environmentally controlled conditions<li> <ol><p><strong>Necessary Equipment Operation<strong><p> <ol><li>Office equipment including telephone fax machine scanner computer printer<li> <ol><p><strong>Special Skills<strong><p> <ol><li>Bilingual EnglishSpanish preferred<li> <li>Able to work in a highly confidential manner<li> <li>Excellent interpersonal and communication skills<li> <li>High performance and a strong team player<li> <li>Strong Organizational skills<li> <li>Commitment to company values policies and procedures and safety program<li> <ol>
Senior Product Manager - Analytics & AI
Company: NICE
Location: Atlanta, GA
Posted Mar 14, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p><strong>NICE Actimize<strong> a fullyowned subsidiary of NICE Systems NASDAQ NICE is comprised of talented creative and dedicated individuals with a passion for delivering innovative solutions to the market At NICE Actimize we recognize that every employees contributions are integral to our companys growth and success To find and acquire the best and brightest talent around the globe we offer a challenging work environment competitive compensation and benefits and rewarding career opportunities Come share grow and learn with us youll be challenged youll have fun and youll be part of a fast growing highly respected organization <p> <p><strong>Position Overview<strong> We are seeking a highly skilled and experienced Senior AI and Analytics Product Manager to join our dynamic team The successful candidate will play a crucial role in leading the development and execution of our AI and analytics Anti money laundering products This individual will work closely with crossfunctional teams to define product requirements drive product development and ensure successful delivery to market The Senior AI and Analytics Product Manager will leverage their expertise in machine learning data analytics and product management to drive innovation and deliver value to our customers<p> <p><strong>Key Responsibilities<strong><p> <ol><li><strong>Product Strategy and Roadmap Development<strong><li> <ol><ul><li>Lead the development of the AI and analytics AML products and roadmap aligning with the companys overall vision and objectives<li> <li>Conduct market research and competitive analysis to identify market trends customer needs and opportunities for differentiation<li> <li>Define product priorities and initiatives based on customer feedback business goals and technical feasibility<li> <ul><li><strong>Product Planning and Execution<strong><li> <ul><li>Collaborate with crossfunctional teams including engineering data science design and marketing to define product requirements and specifications<li> <li>Drive the product development process from concept to launch ensuring timely delivery and adherence to quality standards<li> <li>Manage the product lifecycle including feature prioritization release planning and postlaunch performance monitoring<li> <ul><li><strong>AI and Analytics Expertise<strong><li> <ul><li>Apply deep knowledge of machine learning techniques to enhance product capabilities and drive innovation<li> <li>Leverage data analytics and visualization tools to derive insights from large datasets and inform product decisions<li> <li>Stay abreast of advancements in AI technology industry trends and best practices to continually improve product offerings<li> <ul><li><strong>Stakeholder Management<strong><li> <ul><li>Build strong relationships with internal stakeholders including executives sales professional services and customer success teams to ensure alignment and support for product initiatives<li> <li>Collaborate with customers and industry experts to gather feedback and validate product concepts<li> <ul><li><strong>Performance Tracking and Optimization<strong><li> <ul><li>Define key performance indicators KPIs and metrics to measure the success of AI and analytics products<li> <li>Analyze product performance data customer feedback and market trends to identify opportunities for optimization and growth<li> <li>Iterate on product features and functionalities based on insights gained from data analysis and feedback loops<li> <ul><p><strong>Qualifications<strong><p> <ul><li>Bachelors or advanced degree in computer science engineering data science or related field<li> <li>Proven track record of 7+ years in product management with a focus on AI machine learning or analytics products<li> <li>Proven experience in working directly with customers understanding their needs and presenting product solutions to address those needs<li> <li>Experience working with crossfunctional teams in an agile development environment<li> <li>Excellent communication skills with the ability to effectively collaborate with technical and nontechnical stakeholders<li> <li>Analytical mindset with proficiency in data analysis and problemsolving<li> <li>Demonstrated leadership abilities with a passion for driving innovation and delivering impactful products<li> <ul><p><strong>Preferred Qualifications<strong><p> <ul><li>Previous experience in antimoney laundering AML products or financial crime detection solutions<li> <li>Knowledge of cloud platforms eg AWS Azure Google Cloud and big data technologies<li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Director Product Management
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 14, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p><strong>Location Sandy UT Hybrid <strong> <p> <p>Are you looking for your next challenge in your Product Management career and can bring a powerful mix of skills experience and teambuilding prowess Do you love creating strategies and vision that can take a diverse portfolio of products and make them all run like a welloiled machine Do you love enabling your team to succeed and make the impossible possible If so then NICE is the place for you <p> <p>This Director of Product Management will direct establish maintain and plan the overall strategy amp vision for assigned solution sets in the CXone Suite Portfolio While managing amp influencing a broad group of Product Managers they will drives product roadmap and backlog activities while managing cost margins for a multimillion dollar solution set Respond to market and customer requirements and escalations through direct interactions roadmap presentations and evangelization of the CXone Suite vision amp solutions The successful candidate will bring a track record of enabling global teams with best go to market and support practice for their products <p> <p><strong>A Typical Day Might Include the Following<strong> <p> <ul><li>Identifying pursuing and maintaining key relationships with targeted strategic partners<li> <li>Driving the business Maximizing revenue and margin growth by identifying new business opportunities<li> <li>Definition amp coordination of whole solution This includes the definition of the products and features <li> <li>Developing product roadmaps and managing cross solution backlog of stories and requirements <li> <li>Prioritizing of company solutions against business needs and market demand <li> <li>Obtaining relevant customer and market data to guide and validate company direction on product development<li> <li>Directing the efforts of product managers to document and communicate new product development and product improvement projects with accompanying concepts use cases requirements and project plans <li> <li>Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line <li> <li>Training solution managers to follow best practices and processes established for developing new products and product improvements <li> <li>Proactively work with sales to assist with sales opportunities <li> <li>Day to day management coordination and delivery of projects related to assigned product lines <li> <li>Regular report Performance Metrics relevant to assigned products <li> <li>Traveling to customer sites to understand needs and fulfill expectations <li> <li>Attending trade shows participate in panel discussions amp presentations to represent NICE CXone as industry experts and thought leaders in our space <li> <li>Providing leadership to individuals on teams through coaching feedback development goals and performance management <li> <li>Prioritizing assigning and managing department activities and projects in accordance with the Operations departments goals and objectives Adjust hours of work priorities and staff assignments to ensure efficient operation based on workload <li> <li>Responsible for recruiting hiring and firing for the department <li> <li>Follow the company Code of Ethics and policies and procedures at all times <li> <li>Communicate in an effective and professional way with customers in and outside of NICE CXone <li> <ul><p><strong>To Land This Gig Youll Need<strong> <p> <ul><li>Bachelors Degree in Computer Science Business Information Systems Marketing or similar field or equivalent work experience required Masters Degree preferred <li> <li>12+ years of product management experience with formal product management techniques tools and principles involved in planning and delivering new software products and services <li> <li>Demonstrated ability to interact and lead others through influence <li> <li>Demonstrated ability amp comfort in presenting to customers and coworkers<li> <li>Requires indepth knowledge in and experience with agile amp SCRUM development methodologies <li> <li>Requires excellent oral and written communication skills in English including vocabulary spelling composition and grammar <li> <li>Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences <li> <li>Requires ability to personally interact with technical resources and listen carefully taking time to understand the points being made and asking questions where appropriate <li> <li>Experience managing ones own time and balancing many different projects simultaneously <li> <li>Experience with a SaaS product set<li> <ul><p><strong>Experience Preferred<strong> <p> <ul><li>Contact center experience with an emphasis on reporting data usage and analysis<li> <li>Familiarity with omnichannel multichannel contact management<li> <ul><p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Content Marketing Specialist, APAC (Contractor)
Company: PingCAP Ltd
Location: Remote
Posted Mar 15, 2024
<p>About the Role<p> <p><br ><p> <p>We are seeking a Content Marketing Specialist for the APAC region to join our team on a contract basis The ideal candidate will have a strong command of English and experience in managing social media and drafting content for the tech industry This role is remotefriendly but we prefer candidates based in Singapore Malaysia or India The contract is renewable and there is potential for conversion to a fulltime role<p> <p><br ><p> <p>Responsibilities<p> <p>1Develop and manage content for our social media platforms<p> <p>2Draft or review engaging and informative content tailored to our tech audience<p> <p>3Collaborate with the marketing team to align content with broader marketing strategies<p> <p>4Monitor social media and online conversations around relevant topics to our industry<p> <p>5Analyze content performance and use insights to improve future content<p> <p><br ><p> <p>Requirements<p> <p>1Native English speaker<p> <p>212 years of experience in managing social media or drafting content preferably in the tech industry<p> <p>3Excellent written and verbal communication skills<p> <p>4Ability to work independently and as part of a team<p> <p>5Knowledge of the tech industry and its current events trends and influencers<p> <p>6Ability to analyze content performance and apply insights to future content<p> <p><br ><p> <p>Contact Details<p> <p><br ><p> <p>This is a contract position with the potential for renewal There is also the opportunity for the role to convert to a fulltime position<p> <p><br ><p> <p>Interested candidates are invited to submit their resumes and a brief cover letter detailing their experience and interest in the role<p> <p><br ><p> <p>TiDB is an equalopportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees<p> <p><br ><p>
Technical Support Engineer
Company: NICE
Location: Salt Lake City, UT
Posted Mar 14, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p><b>Technical Support Engineer<b> <p><p><br >The Technical Support Engineer will provide technical assistance on applications to resolve an endusers connectivity issues with the NICE suite of products Duties of this position will include troubleshooting and diagnosing escalated customer issues acting in a consultative fashion to arrive at a mutually beneficial solution for our customers and coordinating with internal departments to provide a collaborative solution that will leave the NICE customer with a positive experience and a product that meets their needs The highlyskilled Technical Support team will provide exceptional client assistance in the resolution of complex problems utilizing various communication methods email chat and voice <p> <p><br ><strong>As a Technical Support Engineer a Typical Day Might Include the Following<strong><p> <ul><li>Work tickets via webbased ticketing system email voice or chat<li> <li>When working tickets <ul><li>Validate for correct prioritization and monitor communication to users of progress<li> <li>Fix enduser issues that can be resolved on applications<li> <li>Record and route incidents to specialist groups<li> <li>Provide resolution and recovery of incidents <li> <li>Keep clear and thorough records in the ticketing system of all actions taken<li> <ul><li> <li>Escalates incidents when necessary<li> <li>Troubleshoots VoIP T1 DS3 Ethernet OCX 1+ and Toll Free services<li> <li>Opens and monitors incidents created with 3rd party providers<li> <li>Pulls and analyzes logs for troubleshooting for contacts applications etc<li> <li>Reads and analyzes network diagrams<li> <li>Regularly works flexible schedule and oncall services<li> <li>Effectively and professionally communicates with internal and external customers<li> <ul><p><br ><strong>To Land This Gig Youll Need<strong><p> <ul><li>Associates Degree or currently working towards a Bachelors Degree in Computer Science Business Information Systems or similar field or equivalent work experience required<li> <li>35 years work experience in a customer service field preferably in a technical capacity<li> <li>Excellent technical troubleshooting and analytical skills<li> <li>Ability to excel in a fastpaced agile environment where critical thinking and strong problem solving skills<li> <li>Excellent communication skills written and verbal and ability to handle all interactions with internal and external clients with professionalism<li> <li>Ability to adapt quickly to change think on your feet communicate positively and work proactively<li> <li>Understanding of network topology and telecommunications architecture PBX Carriers VoIP<li> <ul><p><br ><strong>Bonus Experience<strong><p> <ul><li>2+ years in a technical support role in a software or telecommunications environment<li> <li>IP Telephony Telecommunications experience<li> <li>Experience in a telephonytelecommunications<li> <li>Dialer knowledge and Workforce Management experience<li> <li>Web Services and API knowledge and understanding of conceptual use<li> <li>Competent in database and SQL concepts<li> <ul><p><br ><br ><p><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Principal Data Scientist
Company: NICE
Location: Atlanta, GA
Posted Mar 15, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p>NICE WEM is looking for a skilled and accomplished individual with a strong background in data science specifically in the areas of large language models and speech recognition The successful candidate will play a pivotal role in driving research development and implementation of advanced data science solutions This role will be based in our Atlanta office location<p> <p><br ><p><p>Responsibilities<p> <ul><li>Drive the development of large language models and speech recognition algorithms and their usecases inside our Analytics portfolio<li> <li>Conduct cuttingedge research in the field of natural language processing and contribute to the advancement of stateoftheart techniques<li> <li>Collaborate with businessfocused teams to identify and solve realworld business problems using datadriven approaches<li> <li>Mentor and guide junior members of the data science team<li> <li>Stay abreast of the latest developments in the field and integrate emerging technologies into our data science initiatives<li> <ul><p><br ><p><p>Qualifications<p> <ul><li>PhD in Computer Science Statistics Machine Learning or a related field is a plus<li> <li>Proven track record of publications in the field of large language models andor speech recognition<li> <li>At least 610+ experience in corporate or demonstrably fastpaced academic positions using real industry data<li> <li>Experience with rapid prototyping development<li> <li>Extensive experience with machine learning frameworks and tools<li> <li>Proficiency in Python and experience with relevant libraries eg TensorFlow PyTorch<li> <li>Experience in AIspeech recognition<li> <li>Experience with Git and version control for managing code repositories<li> <li>Practical use of Docker and related technologies<li> <li>Strong understanding of deep learning architectures and techniques<li> <li>Demonstrated ability to mentor a team of data scientists<li> <li>Strong communication skills with the ability to articulate complex concepts to both technical and nontechnical audiences<li> <li>Experience working in a fastpaced and collaborative environment<li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Professional Services Engineer
Company: PingCAP Ltd
Location: Remote
Posted Mar 15, 2024
<p><span>Join us as we scale our business in NAEMEA by building on our tremendous success around the world The massive database market is going to double over the next few years the IDC estimates it to be $119B+ by 2025 and PingCAP is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering TiDB is an opensource cloudnative distributed SQL database for elastic scale and realtime analytics Large and highgrowth organizations in markets as varied as financial services logistics gaming ecommerce and software as a service have successfully deployed and expanded their TiDB footprint on missioncritical applications Our strong opensource community roots 32000 stars on GitHub innovative products and inclusive culture draw passionate and dedicated people to our company Learn more about PingCAP careers and join our team to be at the forefront of innovation and growth<span><p> <p><b>Responsibilities<b> <p><ul><li>Partner with our customers to design and implement endtoend solutions throughout various phases of the application lifecycleImplement best practices for adopting TiDB ensuring the quality and timely delivery of customer projects This includes tasks such as infrastructure evaluation initial setup integration installation migration backup and restore disaster recovery monitoring enablement release configuration system upgrade performance analysis and tuning etc<li> <li>Provide proactive and reactive guidance on issues related to upgrades patches and updates<li> <li>Maintain a commitment to delivering customer projects on time<li> <li>Identify opportunities for enhancing efficiency scalability and overall process improvements in professional service operations and delivery processes<li> <li>Collaborate with our Technical Support Engineer team offering enhanced escalation when necessary<li> <li>Work in collaboration with Product Management and Engineering teams to influence TiDB product development by sharing insights from your field experience<li> <ul><p><b>Qualifications<b> <p><ul><li>8+ years of experience in software development consulting support or similar postsales technical roles<li> <li>Required experience in database or open source markets<li> <li>Profound experience and understanding of complex applications distributed systems and customized technology deployments in diverse customer environments<li> <li>Familiarity with enterprisescale software architectures application development methodologies and software deployment and operations<li> <li>Handson experience with a variety of technologies including MySQL AWS Aurora Hbase KeyValue Stores and cloud technologies<li> <li>Excellent analytical diagnostic and problemsolving skills<li> <li>A Bachelors Degree in Computer Science or a related technical field<li> <li>Willingness to travel within the region approximately 20 as required by customer engagements<li> <ul><p> <p><p><i>We encourage people from underrepresented groups to apply Come advance with us In keeping with our values no employee or applicant will face discriminationharassment based on race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability status or veteran status PingCAP also strives to prevent other subtler forms of inappropriate behavior eg stereotyping from ever gaining a foothold in our organization Whether blatant or hidden barriers to success have no place at PIngCAP<i><p> <p><p>
Product Marketing Manager
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 15, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p>This Product Led Growth Marketer position is an exciting opportunity within a new AI as a Service AIaaS division of NICE NICE is the AI leader in CX selling our Enlighten AI solutions through a wide variety of our CX solutions <p> <p>Do you want to build something no one else is building This role will build out a new solution selling our AI through Microservices to developers across the CX landscapea completely new market for NICE It is the best of both worlds launching a startup backed by a large organization with significant available resources <p> <p>Do you want to play a part in building out a new market opportunity for NICE We are actively seeking a versatile and resultsoriented Productled Growth Marketer to join an AI as a Service AIaaS division within NICE in a Product Marketing Manager role The ideal candidate is a selfstarter with an indepth understanding of contact center technology a demonstrated track record in product marketing and a passion for driving growth and awareness in an evolving technology landscape <p> <p>The successful candidate will support the productled growth of a new solution centered around selling our AI through microservices to developers across the CX landscape using a completely new sales motion to enter an entirely new market for NICE This team represents the best of both worlds within the organization playing a role in launching a startup backed by the financial strength and resources of a large organization <p> <p>The ideal candidate will play a lead role in endtoend content development and execution across product marketing including crafting compelling product presentations and datasheets generating whitepapers conducting webinars and shaping social media messaging <p> <p><strong>Who are you<strong> An energetic professional PLGfocused Marketing Manager and a strong collaborator enthusiastic about turning technology and innovation into stories and delivering value to customers and partners You have a passion for storytelling and are experienced in creating and delivering highimpact communications to multiple audiences <p> <p><strong>Who are we<strong> ElevateAI is a relatively new upstart business unit within NICE that has already achieved significant traction ElevateAI allows customers to buy awardwinning and market leading NICE AI technologies on an asneeded basis eliminating friction from the customer experience while deploying an entirely consumptionbased pricing model We are using the latest technologies and are working in a collaborative fastpaced fun environment <p> <p><strong>Essential Duties and Responsibilities<strong> <p> <ul><li>Work closely with Product Engineering and Marketing teams to build out roadmaps to drive growth strategies <ul><li>Partner with the broader Marketing and Product Management organizations to develop and refine the definition messaging and positioning of solutions<li> <ul><li> <li>Conduct thorough market research to identify trends competitive landscape and customer needs <ul><li>Work with the Product team to infuse roadmap with competitive and market insights executing creative strategies to bring new products to market maximizing growth opportunities<li> <ul><li> <li>Drive strategies that create meaningful growth impact by eliminating friction in user journeys maximizing free accounts and upgrade conversions and improving customer engagement and retention<li> <li>Develop compelling and differentiated product positioning and messaging that resonates with the identified target audience <ul><li>Craft clear and concise value propositions that highlight the unique features and benefits of our AIpowered solutions<li> <ul><li> <li>Develop and maintain marketing collateral including thought leadership pieces infographics web content social media messaging brochures and datasheets <ul><li>Develop and maintain sales support materials and tools including sales decks playbooks product descriptions and other customerpartnerfacing collateral<li> <ul><li> <li>Conduct training sessions to keep the partner ecosystem updated on the latest product features and competitive positioning<li> <ul><p><strong>Qualifications<strong> <p> <ul><li>At least three 3 years of product marketing customer marketing or growth marketing experience in a SaaS company<li> <li>Knowledge of and deep familiarity with productled growth techniques and tactics<li> <li>Experience creating marketing collateral<li> <li>Strong written and verbal communication skills<li> <li>Highly organized and experienced project manager that is passionate about technology<li> <li>Selfmotivated and enjoys a fastpaced environment<li> <li>Knows and understands how businesses work as well as which strategies and techniques to use to affect both customer experience and bottomline<li> <li>Education Bachelors Degree required<li> <ul><p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>