Jobs at NICE
116,047 open positions
Senior Software Engineer
Company: NICE
Location: Dallas-Fort Worth, TX
Posted Mar 13, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p><strong>This candidate will work in hybrid mode 2 days in office from Richardson TX<strong><p> <p>Nice Systems is currently seeking a dynamic individual with high energy and drive to join Work Force Management WFM software development team as a Senior Software Engineer<p> <p>This engineer will primarily focus on the development of server side component design development testing and implementation Experience with clientside development is a plus This engineer will work in agile development environment and follow the agile processes and practices<p> <p><strong>Responsibilities<strong><p> <ul><li>Design and develop quality proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards<li> <li>Develop solid unit integration and automation tests according to organizational standards<li> <li>Assist in troubleshooting and maintenance of existing software applications identify and implement additional improvements when warranted work with external stakeholders as needed<li> <li>Develop technical models design for assigned components<li> <li>Contribute to and drive technological and architectural decisions<li> <li>Participate in reviewing design and code for other team members<li> <li>Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques<li> <li>Works with Scrum Team as well as internal and external stakeholders to influence and drive decision making and support organizational project or product teams<li> <li>Contributes to the advancement and improvement of Agile practices within the organization<li> <ul><p><strong>Experience Requirements<strong><p> <ul><li>Minimum 5 years of Java web application development experience<li> <li>Expertise in serverside development using Hibernate Spring Web Services REST in Java including serverside testing using JUnit MockitoEasymock<li> <li>Experience in Web application development using Angular HTML5 CSSs JQuery Javascript Spring MVC and in Unit E2E testing with Cucumber Selenium Playwright a huge plus<li> <li>Experience with AWS is a plus<li> <li>Demonstrated experience with multitier web application development<li> <li>Hands on experience with Continuous Integration and TestDriven Development<li> <li>Experience with JBoss or Tomcat<li> <li>Prior experience with MAVEN and Jenkins is a plus<li> <li>Good knowledge of Scrum techniques and artifacts such as definition of done user stories automated testing backlog refinement<li> <li>Excellent communication skills<li> <ul><p><strong>Personal attributes<strong><p> <ul><li>Excellent interpersonal skills<li> <li>Selfmotivated<li> <li>Influences others to achieve professional advancement<li> <li>Superior analytical and problemsolving abilities<li> <li>Leads collaborates and coordinates with others to ensure significant results<li> <li>Proactively seeks for improvements within and across complex domains<li> <li>Detail oriented with excellent organization skills<li> <ul><p><strong> Education<strong><p> <p>Undergraduate degree in Computer Science or Engineering or related subject<br ><strong>NICE Systems is an Equal OpportunityAffirmative Action Employer MFDV<strong><p> <p><br ><br ><br ><p><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Software Engineer (C++, C)
Company: NICE CXone
Location: Columbus, OH
Posted Mar 13, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p><strong>Location Columbus OH Hybrid<strong> <p> <p><strong>This position is ineligible for visa sponsorship<strong> <p> <p>The Software Engineer develops tests and maintains the CX software platform Key responsibilities include all tiers of the technology including but not limited to design and development of our products and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment utilizing agile development processes <p> <p><strong>As a Software Engineer a Typical Day Might Include the Following<strong> <p> <ul><li>Work as a member of an agile team to enhance and improve software written in one or more of the following languages C ASPNET<li> <li>Design and present projects to improve current process and overall platform<li> <li>Code and test projects<li> <li>Deliver highquality software on time<li> <li>Attend meetings and training as required<li> <li>Work with system analysis and product management for the successful completion of a project<li> <ul><p><strong>To Land This Gig Youll Need<strong> <p> <ul><li>Bachelors degree in Computer Science Business Information Systems or related field or equivalent work experience is required<li> <li>03 years experience in software development<li> <li>Experience in the following software languages C++ Java C<li> <li>Experience with the Microsoft Suite NET Framework Visual Studio<li> <li>Excellent communication skills<li> <li>Excellent problemsolving skills<li> <li>Working knowledge of unit testing<li> <li>Working knowledge of user stories or use cases<li> <li>Team Player<li> <li>Desire to work in a fastpaced environment<li> <ul><p><strong>Bonus Experience<strong> <p> <ul><li>Experience developing with SQL Server or equivalent<li> <li>Experience with TFS and GitBitbucket<li> <li>AWS Experience<li> <li>Experience withknowledge of agile development process<li> <li>Test automation experience<li> <ul><p><strong>ABOUT NICE<strong> NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics NICE provides the worlds No 1 cloud customer experience platform NICE CXone™ combining bestinclass Omnichannel Routing Workforce Optimization Analytics Automation and Artificial Intelligence on an Open Cloud Foundation NICE is a part of NICE Nasdaq NICE the worldwide leading provider of both cloud and onpremises enterprise software solutions <p> <p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Director Product Management
Company: NICE CXone
Location: Atlanta, GA
Posted Mar 13, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p><strong>Location Atlanta GA hybrid 2 days onsite <strong> <p> <p>The Director of Product Management directs establishes maintains and plans the overall direction and goals for assigned solution sets or product divisions Drives product roadmap and backlog activities while owning and enforcing profit and loss responsibilities for a multimillion dollar solution set Coordinate and negotiate product issues with the engineering operations marketing training and sales groups Interacts with sales development training and product marketing to define requirements and directs interaction with engineering and solutions management on product development activities Defines the requirements and manages the product development process by translating user testing and customer support feedback into featurefunction requirements Manages a group of product development employees Relies on experience and judgment to plan and accomplish goals <p> <p>NICE CXone is currently seeking a seniorlevel individual with high energy and drive to join our team as a <strong>Director<strong> <strong>Product Manager<strong> for the <strong>CXone amp Enlighten Autopilot<strong> team Focus on building innovative Generative AI Large Language Model driven solutions <p> <p><strong>A Typical Day Might Include the Following<strong> <p> <ul><li>Identifying pursuing and maintaining key relationships with targeted strategic partners Driving the business Maximizing revenue and margin growth by identifying new business opportunities Owning ProductSolution PampL holistically for the assigned solution sets Definition amp coordination of whole solution This includes the definition of the products and features Developing product roadmaps and managing cross solution backlog of stories and requirements Prioritizing of company solutions against business needs and market demand Obtaining relevant customer and market data to guide and validate company direction on product development Directing the efforts of product managers to document and communicate new product development and product improvement projects with accompanying concepts use cases requirements and project plans Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line Training solution managers to follow best practices and processes established for developing new products and product improvements Proactively work with sales to assist with sales opportunities Day to day management coordination and delivery of projects related to assigned product lines Regular report Performance Metrics relevant to assigned products Traveling to customer sites to understand needs and fulfill expectations Attending trade shows participate in panel discussions amp presentations to represent NICE CXone as industry experts and thought leaders in our space Providing leadership to individuals on teams through coaching feedback development goals and performance management Prioritizing assigning and managing department activities and projects in accordance with the Operations departments goals and objectives Adjust hours of work priorities and staff assignments to ensure efficient operation based on workload Responsible for recruiting hiring and firing for the department Follow the company Code of Ethics and policies and procedures at all times Communicate in an effective and professional way with customers in and outside of NICE CXone<li> <ul><p><strong>To Land This Gig Youll Need<strong> <p> <p>Bachelors Degree in Computer Science Business Information Systems Marketing or similar field or equivalent work experience required Masters Degree preferred 12+ years of product management experience with formal product management techniques tools and principles involved in planning and delivering new software products and services <p> <ul><li>Requires indepth knowledge in and experience with agile amp SCRUM development methodologies Experience with PampL accountability Requires excellent oral and written communication skills in English including vocabulary spelling composition and grammar Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences Requires ability to personally interact with technical resources and listen carefully taking time to understand the points being made and asking questions where appropriate Requires excellent skills with specialized computer software for drafting and producing documents and diagrams <p><strong> Experience with Contact Center solutions including self service GenAILLMs virtual agents<strong> Experience managing ones own time and balancing many different projects simultaneously Experience with software development networking hosted applications telecommunications or other similar technical products Experience with a SaaS product set People leadership experience<p><li> <ul><p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Director Product Management
Company: NICE Ltd
Location: Atlanta, GA
Posted Mar 09, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p><strong>Location Atlanta GA hybrid 2 days onsite <strong><p> <p>The Director of Product Management directs establishes maintains and plans the overall direction and goals for assigned solution sets or product divisions Drives product roadmap and backlog activities while owning and enforcing profit and loss responsibilities for a multimillion dollar solution set Coordinate and negotiate product issues with the engineering operations marketing training and sales groups Interacts with sales development training and product marketing to define requirements and directs interaction with engineering and solutions management on product development activities Defines the requirements and manages the product development process by translating user testing and customer support feedback into featurefunction requirements Manages a group of product development employees Relies on experience and judgment to plan and accomplish goals<p> <p>NICE CXone is currently seeking a seniorlevel individual with high energy and drive to join our team as a <strong>Director<strong> <strong>Product Manager<strong> for the <strong>CXone amp Enlighten Autopilot<strong> team Focus on building innovative Generative AI Large Language Model driven solutions<br ><strong>A Typical Day Might Include the Following<strong><p> <ul><li>Identifying pursuing and maintaining key relationships with targeted strategic partners<br > Driving the business Maximizing revenue and margin growth by identifying new business opportunities<br > Owning ProductSolution PampL holistically for the assigned solution sets<br > Definition amp coordination of whole solution This includes the definition of the products and features<br > Developing product roadmaps and managing cross solution backlog of stories and requirements<br > Prioritizing of company solutions against business needs and market demand<br > Obtaining relevant customer and market data to guide and validate company direction on product development<br > Directing the efforts of product managers to document and communicate new product development and product improvement projects with accompanying concepts use cases requirements and project plans<br > Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line<br > Training solution managers to follow best practices and processes established for developing new products and product improvements<br > Proactively work with sales to assist with sales opportunities<br > Day to day management coordination and delivery of projects related to assigned product lines<br > Regular report Performance Metrics relevant to assigned products<br > Traveling to customer sites to understand needs and fulfill expectations<br > Attending trade shows participate in panel discussions amp presentations to represent NICE CXone as industry experts and thought leaders in our space<br > Providing leadership to individuals on teams through coaching feedback development goals and performance management<br > Prioritizing assigning and managing department activities and projects in accordance with the Operations departments goals and objectives Adjust hours of work priorities and staff assignments to ensure efficient operation based on workload<br > Responsible for recruiting hiring and firing for the department<br > Follow the company Code of Ethics and policies and procedures at all times<br > Communicate in an effective and professional way with customers in and outside of NICE CXone<li> <ul><p><strong>To Land This Gig Youll Need<strong><p> <p>Bachelors Degree in Computer Science Business Information Systems Marketing or similar field or equivalent work experience required Masters Degree preferred<br > 12+ years of product management experience with formal product management techniques tools and principles involved in planning and delivering new software products and services<p> <ul><li>Requires indepth knowledge in and experience with agile amp SCRUM development methodologies<br > Experience with PampL accountability<br > Requires excellent oral and written communication skills in English including vocabulary spelling composition and grammar<br > Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences<br > Requires ability to personally interact with technical resources and listen carefully taking time to understand the points being made and asking questions where appropriate<br > Requires excellent skills with specialized computer software for drafting and producing documents and diagrams<br ><strong> Experience with Contact Center solutions including self service GenAILLMs virtual agents<br ><strong> Experience managing ones own time and balancing many different projects simultaneously<br > Experience with software development networking hosted applications telecommunications or other similar technical products<br > Experience with a SaaS product set<br > People leadership experience<li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Director Product Management
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Mar 10, 2024
NICE is seeking a Director of Product Management with extensive experience in product management, agile methodologies, and SaaS products. The role involves directing product strategy, managing a team of product managers, and driving revenue growth. The ideal candidate will have a Bachelor's Degree in a relevant field, 12+ years of product management experience, and a proven track record of leading global teams. NICE is a leading company in AI, cloud, and digital, known for its innovative software products used by global businesses.
Nationals Account Executive (Indiana/Michigan)
Company: NICE
Location: Remote
Posted Mar 10, 2024
NICE is a global company offering software solutions for customer experience, financial crime prevention, and public safety. They are seeking a sales professional with at least 5 years of experience in selling multiple software products and services into sophisticated accounts. The ideal candidate should have superior relationship and client management skills, a collaborative approach to sales, and exceptional communication and presentation skills. NICE offers competitive compensation, ongoing training, comprehensive benefits, and a commitment to corporate social responsibility. The company culture is described as innovative, with a focus on AI, cloud, and digital technologies.
Senior Product Manager - Analytics & AI
Company: NICE
Location: Atlanta, GA
Posted Mar 14, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p><strong>NICE Actimize<strong> a fullyowned subsidiary of NICE Systems NASDAQ NICE is comprised of talented creative and dedicated individuals with a passion for delivering innovative solutions to the market At NICE Actimize we recognize that every employees contributions are integral to our companys growth and success To find and acquire the best and brightest talent around the globe we offer a challenging work environment competitive compensation and benefits and rewarding career opportunities Come share grow and learn with us youll be challenged youll have fun and youll be part of a fast growing highly respected organization <p> <p><strong>Position Overview<strong> We are seeking a highly skilled and experienced Senior AI and Analytics Product Manager to join our dynamic team The successful candidate will play a crucial role in leading the development and execution of our AI and analytics Anti money laundering products This individual will work closely with crossfunctional teams to define product requirements drive product development and ensure successful delivery to market The Senior AI and Analytics Product Manager will leverage their expertise in machine learning data analytics and product management to drive innovation and deliver value to our customers<p> <p><strong>Key Responsibilities<strong><p> <ol><li><strong>Product Strategy and Roadmap Development<strong><li> <ol><ul><li>Lead the development of the AI and analytics AML products and roadmap aligning with the companys overall vision and objectives<li> <li>Conduct market research and competitive analysis to identify market trends customer needs and opportunities for differentiation<li> <li>Define product priorities and initiatives based on customer feedback business goals and technical feasibility<li> <ul><li><strong>Product Planning and Execution<strong><li> <ul><li>Collaborate with crossfunctional teams including engineering data science design and marketing to define product requirements and specifications<li> <li>Drive the product development process from concept to launch ensuring timely delivery and adherence to quality standards<li> <li>Manage the product lifecycle including feature prioritization release planning and postlaunch performance monitoring<li> <ul><li><strong>AI and Analytics Expertise<strong><li> <ul><li>Apply deep knowledge of machine learning techniques to enhance product capabilities and drive innovation<li> <li>Leverage data analytics and visualization tools to derive insights from large datasets and inform product decisions<li> <li>Stay abreast of advancements in AI technology industry trends and best practices to continually improve product offerings<li> <ul><li><strong>Stakeholder Management<strong><li> <ul><li>Build strong relationships with internal stakeholders including executives sales professional services and customer success teams to ensure alignment and support for product initiatives<li> <li>Collaborate with customers and industry experts to gather feedback and validate product concepts<li> <ul><li><strong>Performance Tracking and Optimization<strong><li> <ul><li>Define key performance indicators KPIs and metrics to measure the success of AI and analytics products<li> <li>Analyze product performance data customer feedback and market trends to identify opportunities for optimization and growth<li> <li>Iterate on product features and functionalities based on insights gained from data analysis and feedback loops<li> <ul><p><strong>Qualifications<strong><p> <ul><li>Bachelors or advanced degree in computer science engineering data science or related field<li> <li>Proven track record of 7+ years in product management with a focus on AI machine learning or analytics products<li> <li>Proven experience in working directly with customers understanding their needs and presenting product solutions to address those needs<li> <li>Experience working with crossfunctional teams in an agile development environment<li> <li>Excellent communication skills with the ability to effectively collaborate with technical and nontechnical stakeholders<li> <li>Analytical mindset with proficiency in data analysis and problemsolving<li> <li>Demonstrated leadership abilities with a passion for driving innovation and delivering impactful products<li> <ul><p><strong>Preferred Qualifications<strong><p> <ul><li>Previous experience in antimoney laundering AML products or financial crime detection solutions<li> <li>Knowledge of cloud platforms eg AWS Azure Google Cloud and big data technologies<li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Director Product Management
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 14, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p><strong>Location Sandy UT Hybrid <strong> <p> <p>Are you looking for your next challenge in your Product Management career and can bring a powerful mix of skills experience and teambuilding prowess Do you love creating strategies and vision that can take a diverse portfolio of products and make them all run like a welloiled machine Do you love enabling your team to succeed and make the impossible possible If so then NICE is the place for you <p> <p>This Director of Product Management will direct establish maintain and plan the overall strategy amp vision for assigned solution sets in the CXone Suite Portfolio While managing amp influencing a broad group of Product Managers they will drives product roadmap and backlog activities while managing cost margins for a multimillion dollar solution set Respond to market and customer requirements and escalations through direct interactions roadmap presentations and evangelization of the CXone Suite vision amp solutions The successful candidate will bring a track record of enabling global teams with best go to market and support practice for their products <p> <p><strong>A Typical Day Might Include the Following<strong> <p> <ul><li>Identifying pursuing and maintaining key relationships with targeted strategic partners<li> <li>Driving the business Maximizing revenue and margin growth by identifying new business opportunities<li> <li>Definition amp coordination of whole solution This includes the definition of the products and features <li> <li>Developing product roadmaps and managing cross solution backlog of stories and requirements <li> <li>Prioritizing of company solutions against business needs and market demand <li> <li>Obtaining relevant customer and market data to guide and validate company direction on product development<li> <li>Directing the efforts of product managers to document and communicate new product development and product improvement projects with accompanying concepts use cases requirements and project plans <li> <li>Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line <li> <li>Training solution managers to follow best practices and processes established for developing new products and product improvements <li> <li>Proactively work with sales to assist with sales opportunities <li> <li>Day to day management coordination and delivery of projects related to assigned product lines <li> <li>Regular report Performance Metrics relevant to assigned products <li> <li>Traveling to customer sites to understand needs and fulfill expectations <li> <li>Attending trade shows participate in panel discussions amp presentations to represent NICE CXone as industry experts and thought leaders in our space <li> <li>Providing leadership to individuals on teams through coaching feedback development goals and performance management <li> <li>Prioritizing assigning and managing department activities and projects in accordance with the Operations departments goals and objectives Adjust hours of work priorities and staff assignments to ensure efficient operation based on workload <li> <li>Responsible for recruiting hiring and firing for the department <li> <li>Follow the company Code of Ethics and policies and procedures at all times <li> <li>Communicate in an effective and professional way with customers in and outside of NICE CXone <li> <ul><p><strong>To Land This Gig Youll Need<strong> <p> <ul><li>Bachelors Degree in Computer Science Business Information Systems Marketing or similar field or equivalent work experience required Masters Degree preferred <li> <li>12+ years of product management experience with formal product management techniques tools and principles involved in planning and delivering new software products and services <li> <li>Demonstrated ability to interact and lead others through influence <li> <li>Demonstrated ability amp comfort in presenting to customers and coworkers<li> <li>Requires indepth knowledge in and experience with agile amp SCRUM development methodologies <li> <li>Requires excellent oral and written communication skills in English including vocabulary spelling composition and grammar <li> <li>Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences <li> <li>Requires ability to personally interact with technical resources and listen carefully taking time to understand the points being made and asking questions where appropriate <li> <li>Experience managing ones own time and balancing many different projects simultaneously <li> <li>Experience with a SaaS product set<li> <ul><p><strong>Experience Preferred<strong> <p> <ul><li>Contact center experience with an emphasis on reporting data usage and analysis<li> <li>Familiarity with omnichannel multichannel contact management<li> <ul><p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Senior Technical Support Engineer
Company: NICE
Location: Other US Location
Posted Mar 11, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p>Senior Technical Support Engineer<p> <p> <p> <p>NICE is looking for a Senior Technical Support Engineer to join our Customer Support Team supporting our NICE Analytics Solutions globally<p> <p>Candidates will support large complex enterprise software clients have application server SQL skills a networking background and excellent problemsolving and customer management skills This position will also include working a weekend On Call rota<br >Job Responsibilities <p> <ul><li>Adhere to Service Level Agreements<br > Demonstrate strong case ownership<br > Drive issues to restoration resolution and provide clear Root Cause Analysis RCA<br > Conduct thorough and detailed troubleshooting to provide quality support to clients<br > Manage customer amp business partner expectations effectively to prevent escalations<br > Maintain high customer satisfaction throughout the problem resolution process<br > Work in accordance with NICE support processes procedures and contractual SLAs<br > Work with various NICE departments Support Product Management RampD Cloud etc and customers around the globe for endtoend issue resolution<br > Participate in knowledge transfer activities as required<br > Track clear case updates on analysis throughout the lifecycle of a case<br > Provide deep dive analysis before consultingengaging RampD<br > Provide clear case descriptions symptoms and business impact statements etc<br > Share knowledge with and mentor coach other engineers<br > Manage case and customer updates on progress and next steps within SLA<br > Engage the right RampD team to assist until root cause and resolution are found<br > Manage the end customer expectations based on RampD findings<br > Articulate high level or technical updates to internal external stakeholders<br > Availability out of hours as required nights weekends to address critical issues<br >Technical Skills<br > Understand complex solutions and configurations<br > Analyze and draw conclusions from log files<br > Isolate the exact problem component based on the system data flows API commands etc<br > Restore critical cases and determine the actual root cause<br > Clearly document Root Cause Analysis RCA Resolution and Prevention plan<br > Use internal and external troubleshooting tools to collect information logs traces screen captures etc to understand the environment to determine the RCA<br > Create clear and selfexplanatory Knowledge Articles and Production Change Requests PCR<br > Ability to learnunderstand product code would be an advantage<br > Basic Networking knowledge of TCPIP addressing configuration port usage networking protocols<br > Basic SQL understanding DBA activities experience with SQL queries functions and stored procedures<br > Web technologies ASPNET XML XSLT <br > Security and encryption fundamentals SSLTLS SSH PGP Windows Certificate concepts PKI<br > <br >Qualifications Education<br > Bachelors degree in Computer Science Software Engineering or similar<br > 3+ years of Experience in Web Applications support<br > Experience in Database Troubleshooting and Tuning MS SQL<br > Experience in IT Network and system support working on server issues mainly<br > Strong troubleshooting and problemsolving skills<br > Experience in technical support serving global enterprise level customer accounts<br > <br >Personal attributes<br > Excellent verbal and written communication skills<br > Meticulous about documentation and recordkeeping <br > Ability to provide clear succinct and positive communications<br > Ability to tailor communications for a high level or technical audience<br > Ability to communicate clearly with a technical managerial audience<br > Ability to manage customer crisis escalations within service level agreements<br > Ability to work well in a global team<br > Ability to be critically analytical<br > Ability to learn quickly and educate oneself on relevant technologies and processes<br > Ability to multitask and prioritize work commitments<br > Ability to remain focused and calm under pressure<br > <br >On Call On Call frequency One in 6 weeks currently<br > On Call Hours Two 12 hour shifts between MTh 8pm 8am EST<br > <br >Hours 40 hours per week 9am 6pm or 1pm 10pm<li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Software Engineer (C++, C)
Company: NICE
Location: Other US Location
Posted Mar 09, 2024
NICE is seeking a Software Engineer with 0-3 years of experience in software development, proficient in C++, Java, C#, and the Microsoft Suite (.NET Framework, Visual Studio). The role involves working in an agile team, designing and developing software, conducting code reviews, and supporting the production environment. NICE offers a fast-paced, challenging work environment with opportunities for growth and development. Bonus experience includes SQL Server, TFS, Git/Bitbucket, AWS, and test automation.
Senior Technical Support Engineer
Company: NICE
Location: Atlanta, GA
Posted Mar 11, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p>Senior Technical Support Engineer<p> <p> <p> <p>NICE is looking for a Senior Technical Support Engineer to join our Customer Support Team supporting our NICE Analytics Solutions globally<p> <p>Candidates will support large complex enterprise software clients have application server SQL skills a networking background and excellent problemsolving and customer management skills This position will also include working a weekend On Call rota<br >Job Responsibilities <p> <ul><li>Adhere to Service Level Agreements<br > Demonstrate strong case ownership<br > Drive issues to restoration resolution and provide clear Root Cause Analysis RCA<br > Conduct thorough and detailed troubleshooting to provide quality support to clients<br > Manage customer amp business partner expectations effectively to prevent escalations<br > Maintain high customer satisfaction throughout the problem resolution process<br > Work in accordance with NICE support processes procedures and contractual SLAs<br > Work with various NICE departments Support Product Management RampD Cloud etc and customers around the globe for endtoend issue resolution<br > Participate in knowledge transfer activities as required<br > Track clear case updates on analysis throughout the lifecycle of a case<br > Provide deep dive analysis before consultingengaging RampD<br > Provide clear case descriptions symptoms and business impact statements etc<br > Share knowledge with and mentor coach other engineers<br > Manage case and customer updates on progress and next steps within SLA<br > Engage the right RampD team to assist until root cause and resolution are found<br > Manage the end customer expectations based on RampD findings<br > Articulate high level or technical updates to internal external stakeholders<br > Availability out of hours as required nights weekends to address critical issues<br >Technical Skills<br > Understand complex solutions and configurations<br > Analyze and draw conclusions from log files<br > Isolate the exact problem component based on the system data flows API commands etc<br > Restore critical cases and determine the actual root cause<br > Clearly document Root Cause Analysis RCA Resolution and Prevention plan<br > Use internal and external troubleshooting tools to collect information logs traces screen captures etc to understand the environment to determine the RCA<br > Create clear and selfexplanatory Knowledge Articles and Production Change Requests PCR<br > Ability to learnunderstand product code would be an advantage<br > Basic Networking knowledge of TCPIP addressing configuration port usage networking protocols<br > Basic SQL understanding DBA activities experience with SQL queries functions and stored procedures<br > Web technologies ASPNET XML XSLT <br > Security and encryption fundamentals SSLTLS SSH PGP Windows Certificate concepts PKI<br > <br >Qualifications Education<br > Bachelors degree in Computer Science Software Engineering or similar<br > 3+ years of Experience in Web Applications support<br > Experience in Database Troubleshooting and Tuning MS SQL<br > Experience in IT Network and system support working on server issues mainly<br > Strong troubleshooting and problemsolving skills<br > Experience in technical support serving global enterprise level customer accounts<br > <br >Personal attributes<br > Excellent verbal and written communication skills<br > Meticulous about documentation and recordkeeping <br > Ability to provide clear succinct and positive communications<br > Ability to tailor communications for a high level or technical audience<br > Ability to communicate clearly with a technical managerial audience<br > Ability to manage customer crisis escalations within service level agreements<br > Ability to work well in a global team<br > Ability to be critically analytical<br > Ability to learn quickly and educate oneself on relevant technologies and processes<br > Ability to multitask and prioritize work commitments<br > Ability to remain focused and calm under pressure<br > <br >On Call On Call frequency One in 6 weeks currently<br > On Call Hours Two 12 hour shifts between MTh 8pm 8am EST<br > <br >Hours 40 hours per week 9am 6pm or 1pm 10pm<li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Technical Support Engineer
Company: NICE
Location: Salt Lake City, UT
Posted Mar 14, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p><b>Technical Support Engineer<b> <p><p><br >The Technical Support Engineer will provide technical assistance on applications to resolve an endusers connectivity issues with the NICE suite of products Duties of this position will include troubleshooting and diagnosing escalated customer issues acting in a consultative fashion to arrive at a mutually beneficial solution for our customers and coordinating with internal departments to provide a collaborative solution that will leave the NICE customer with a positive experience and a product that meets their needs The highlyskilled Technical Support team will provide exceptional client assistance in the resolution of complex problems utilizing various communication methods email chat and voice <p> <p><br ><strong>As a Technical Support Engineer a Typical Day Might Include the Following<strong><p> <ul><li>Work tickets via webbased ticketing system email voice or chat<li> <li>When working tickets <ul><li>Validate for correct prioritization and monitor communication to users of progress<li> <li>Fix enduser issues that can be resolved on applications<li> <li>Record and route incidents to specialist groups<li> <li>Provide resolution and recovery of incidents <li> <li>Keep clear and thorough records in the ticketing system of all actions taken<li> <ul><li> <li>Escalates incidents when necessary<li> <li>Troubleshoots VoIP T1 DS3 Ethernet OCX 1+ and Toll Free services<li> <li>Opens and monitors incidents created with 3rd party providers<li> <li>Pulls and analyzes logs for troubleshooting for contacts applications etc<li> <li>Reads and analyzes network diagrams<li> <li>Regularly works flexible schedule and oncall services<li> <li>Effectively and professionally communicates with internal and external customers<li> <ul><p><br ><strong>To Land This Gig Youll Need<strong><p> <ul><li>Associates Degree or currently working towards a Bachelors Degree in Computer Science Business Information Systems or similar field or equivalent work experience required<li> <li>35 years work experience in a customer service field preferably in a technical capacity<li> <li>Excellent technical troubleshooting and analytical skills<li> <li>Ability to excel in a fastpaced agile environment where critical thinking and strong problem solving skills<li> <li>Excellent communication skills written and verbal and ability to handle all interactions with internal and external clients with professionalism<li> <li>Ability to adapt quickly to change think on your feet communicate positively and work proactively<li> <li>Understanding of network topology and telecommunications architecture PBX Carriers VoIP<li> <ul><p><br ><strong>Bonus Experience<strong><p> <ul><li>2+ years in a technical support role in a software or telecommunications environment<li> <li>IP Telephony Telecommunications experience<li> <li>Experience in a telephonytelecommunications<li> <li>Dialer knowledge and Workforce Management experience<li> <li>Web Services and API knowledge and understanding of conceptual use<li> <li>Competent in database and SQL concepts<li> <ul><p><br ><br ><p><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>