Jobs at NICE
116,047 open positions
Sales Development Intern
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 17, 2024
NICE is offering a Sales Development Intern position in Sandy, UT with a hybrid work schedule. The intern will generate new business opportunities, make calls to potential customers, and log leads in the NICE CX contact management software. The ideal candidate should be a junior or senior in a Marketing, Business Management, or related program with coursework or experience in marketing, communications, or business management. Previous customer service experience is preferred. This is a full-time internship with a 40-hour workweek. NICE is an equal opportunity employer.
HR Analyst
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 15, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p><strong> HR Analyst <strong> <p> <p><strong>Reporting to HR Program Manager<strong> <p> <p><strong>Location Hoboken NJSalt Lake City UT<strong> <p> <p>We are looking for a passionate individual who will thrive in a fastpaced global analytics role for our growing HR team The role combines data analysis amp insights delivery Reporting HR data management along with supporting HR Project This position supports the NICE CX organization <p> <p>This is an ideal opportunity for those looking to develop within HR and Analytics <p> <p><strong>Roles and Responsibilities<strong> <p> <ul><li>Analysis of HR metrics amp trends using Excel Power BI and other HR systems and applications Identify root causes impacting performance and provide insights<li> <li>Create periodic reports amp presentations to track key HR metrics and KPIs and communicate data on a regular basis to key stakeholders<li> <li>Design and automation of reoccurring report deliverables<li> <li>Responsibility for overseeing the organizations HR data including Clean up validation and maintaining historical data to ensure accuracy and consistency<li> <li>Audit HR data and troubleshoot irregularities with the HR Business Partners<li> <li>Support data governance processes<li> <li>Build HR Dashboards<li> <li>Lead and support HR projectsprograms<li> <ul><p><strong>Skills and Qualifications<strong> <p> <ul><li>Bachelors degree in statistics business Human Resources or a related field<li> <li>13 years of experience in people analytics or related role preferably in a global organization Fresh graduates with relevant internships or project experience are also encouraged to apply<li> <li>High proficiency with Microsoft Office applications primarily Excel Including charting functions pivot tables VLOOKUPs etc a MUST<li> <li>Experience of working with data visualization tools such as Power BI preferred<li> <li>Strong analytical skills and attention to details<li> <li>Willingness and ability to work in a fastpaced environment and manage time and multiple commitments projects simultaneously<li> <li>Selfmotivated amp Excellent communication skills<li> <li>Ability to work collaboratively as well as independently with proven ability to form strong partnerships with key stakeholders international contacts internal peers and clients<li> <ul><p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Data Scientist
Company: NICE CXone
Location: Atlanta, GA
Posted Mar 16, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p>The research development and innovation group partners with NICEs cutting edge research team to scale out the delivery of new technology and AI models to customers around the world that are tailored to their company industry and language needs <p> <p>Some but not all your responsibilities would include Productizing AI predictive models Producing data and model accuracy analyses Developing amp maintaining of scriptstools to automate both new model production and updates to existing model packages Working with developers to help design automation and tool improvements for model building Maintaining documentation of processes and projects across all supported languages and environments Developing knowledge of the internal data sources <p> <p>Required Skills and Experience Bachelors degree in the field of Computer Science Technology Engineering Math or equivalent practical experience Proficiency in Python 1 year bash python or equivalent script development deployment and execution 1 year Windows experience with remote access and dos shell Must possess strong organizational skills with high attention to detail Knowledge of statistical techniques and concepts regression statistical tests and proper usage etc Desire and ability to learn and continually expand knowledge in the data science machine learning and speech analytics An independent and analytical thinker capable of running evaluation processes finding noteworthy phenomena experimenting and getting back to the team with conclusions <p> <p>What wed also love to see <p> <p> Knowledge and interest in foreign languages and linguistics Basic SQL amp any database experience Technical writing skills Familiarity with Jira Confluence or other ALM Familiarity with source control packages and methodology <p> <p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Senior Technical Support Engineer
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 17, 2024
NICE is a global company that offers software solutions for customer experience, financial crime prevention, and public safety. They are seeking a Senior Technical Support Engineer to provide technical assistance, troubleshoot issues, and ensure customer satisfaction. The ideal candidate should have an Associate's or Bachelor's degree in Computer Science or a related field, 6+ years of customer service experience, strong technical skills, and excellent communication abilities. NICE is an equal opportunity employer that values diversity and innovation.
Senior Technical Support Engineer
Company: NICE CXone
Location: Atlanta, GA
Posted Mar 15, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p>Senior Technical Support Engineer <p> <p>NICE is looking for a Senior Technical Support Engineer to join our Customer Support Team supporting our NICE Analytics Solutions globally <p> <p>Candidates will support large complex enterprise software clients have application server SQL skills a networking background and excellent problemsolving and customer management skills This position will also include working a weekend On Call rota <p> <p>Job Responsibilities <p> <ul><li>Adhere to Service Level Agreements <p>Demonstrate strong case ownership Drive issues to restoration resolution and provide clear Root Cause Analysis RCA Conduct thorough and detailed troubleshooting to provide quality support to clients Manage customer amp business partner expectations effectively to prevent escalations Maintain high customer satisfaction throughout the problem resolution process Work in accordance with NICE support processes procedures and contractual SLAs Work with various NICE departments Support Product Management RampD Cloud etc and customers around the globe for endtoend issue resolution Participate in knowledge transfer activities as required Track clear case updates on analysis throughout the lifecycle of a case Provide deep dive analysis before consultingengaging RampD Provide clear case descriptions symptoms and business impact statements etc Share knowledge with and mentor coach other engineers Manage case and customer updates on progress and next steps within SLA Engage the right RampD team to assist until root cause and resolution are found Manage the end customer expectations based on RampD findings Articulate high level or technical updates to internal external stakeholders Availability out of hours as required nights weekends to address critical issues <p> <p>Technical Skills Understand complex solutions and configurations Analyze and draw conclusions from log files Isolate the exact problem component based on the system data flows API commands etc Restore critical cases and determine the actual root cause Clearly document Root Cause Analysis RCA Resolution and Prevention plan Use internal and external troubleshooting tools to collect information logs traces screen captures etc to understand the environment to determine the RCA Create clear and selfexplanatory Knowledge Articles and Production Change Requests PCR Ability to learnunderstand product code would be an advantage Basic Networking knowledge of TCPIP addressing configuration port usage networking protocols Basic SQL understanding DBA activities experience with SQL queries functions and stored procedures Web technologies ASPNET XML XSLT Security and encryption fundamentals SSLTLS SSH PGP Windows Certificate concepts PKI <p> <p>Qualifications Education Bachelors degree in Computer Science Software Engineering or similar 3+ years of Experience in Web Applications support Experience in Database Troubleshooting and Tuning MS SQL Experience in IT Network and system support working on server issues mainly Strong troubleshooting and problemsolving skills Experience in technical support serving global enterprise level customer accounts <p> <p>Personal attributes Excellent verbal and written communication skills Meticulous about documentation and recordkeeping Ability to provide clear succinct and positive communications Ability to tailor communications for a high level or technical audience Ability to communicate clearly with a technical managerial audience Ability to manage customer crisis escalations within service level agreements Ability to work well in a global team Ability to be critically analytical Ability to learn quickly and educate oneself on relevant technologies and processes Ability to multitask and prioritize work commitments Ability to remain focused and calm under pressure <p> <p>On Call On Call frequency One in 6 weeks currently On Call Hours Two 12 hour shifts between MTh 8pm 8am EST <p> <p>Hours 40 hours per week 9am 6pm or 1pm 10pm<p><li> <ul><p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Cloud Network Engineer
Company: NICE CXone
Location: Atlanta, GA
Posted Mar 18, 2024
NICE, a leading provider of customer experience and financial crime prevention software, is seeking a Cloud Network Engineer. The role involves implementing, administering, and supporting network devices, collaborating on network designs, and troubleshooting connectivity issues. The ideal candidate should have at least 5 years of experience, strong technical skills, and the ability to work independently and in a team. NICE offers a challenging environment with opportunities for professional growth.
Deal Desk Manager
Company: NICE
Location: North Jersey
Posted Mar 17, 2024
NICE is seeking a dynamic and experienced Deal Desk Manager to join their high-performing team. The ideal candidate possesses strong analytical skills, business acumen, and a deep understanding of the financial industry.
Principal Data Scientist
Company: NICE
Location: Atlanta, GA
Posted Mar 15, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p>NICE WEM is looking for a skilled and accomplished individual with a strong background in data science specifically in the areas of large language models and speech recognition The successful candidate will play a pivotal role in driving research development and implementation of advanced data science solutions This role will be based in our Atlanta office location<p> <p><br ><p><p>Responsibilities<p> <ul><li>Drive the development of large language models and speech recognition algorithms and their usecases inside our Analytics portfolio<li> <li>Conduct cuttingedge research in the field of natural language processing and contribute to the advancement of stateoftheart techniques<li> <li>Collaborate with businessfocused teams to identify and solve realworld business problems using datadriven approaches<li> <li>Mentor and guide junior members of the data science team<li> <li>Stay abreast of the latest developments in the field and integrate emerging technologies into our data science initiatives<li> <ul><p><br ><p><p>Qualifications<p> <ul><li>PhD in Computer Science Statistics Machine Learning or a related field is a plus<li> <li>Proven track record of publications in the field of large language models andor speech recognition<li> <li>At least 610+ experience in corporate or demonstrably fastpaced academic positions using real industry data<li> <li>Experience with rapid prototyping development<li> <li>Extensive experience with machine learning frameworks and tools<li> <li>Proficiency in Python and experience with relevant libraries eg TensorFlow PyTorch<li> <li>Experience in AIspeech recognition<li> <li>Experience with Git and version control for managing code repositories<li> <li>Practical use of Docker and related technologies<li> <li>Strong understanding of deep learning architectures and techniques<li> <li>Demonstrated ability to mentor a team of data scientists<li> <li>Strong communication skills with the ability to articulate complex concepts to both technical and nontechnical audiences<li> <li>Experience working in a fastpaced and collaborative environment<li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Senior DevOps Engineer
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 17, 2024
NICE is seeking a Sr. DevOps Engineer to join their Platform development team. The role involves managing infrastructure and pipelines, optimizing development experience, mentoring other engineers, collaborating across teams, and maintaining operations. The ideal candidate should have a Bachelor's degree in computer science or a related field, with at least 5 years of software development experience, 3 years of CI/CD and infrastructure automation experience, and proficiency in programming languages, cloud infrastructure, and containerization. NICE is an equal opportunity employer committed to delivering extraordinary customer experiences and fighting financial crime.
Product Marketing Manager
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 15, 2024
<p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you <p> <p>This Product Led Growth Marketer position is an exciting opportunity within a new AI as a Service AIaaS division of NICE NICE is the AI leader in CX selling our Enlighten AI solutions through a wide variety of our CX solutions <p> <p>Do you want to build something no one else is building This role will build out a new solution selling our AI through Microservices to developers across the CX landscapea completely new market for NICE It is the best of both worlds launching a startup backed by a large organization with significant available resources <p> <p>Do you want to play a part in building out a new market opportunity for NICE We are actively seeking a versatile and resultsoriented Productled Growth Marketer to join an AI as a Service AIaaS division within NICE in a Product Marketing Manager role The ideal candidate is a selfstarter with an indepth understanding of contact center technology a demonstrated track record in product marketing and a passion for driving growth and awareness in an evolving technology landscape <p> <p>The successful candidate will support the productled growth of a new solution centered around selling our AI through microservices to developers across the CX landscape using a completely new sales motion to enter an entirely new market for NICE This team represents the best of both worlds within the organization playing a role in launching a startup backed by the financial strength and resources of a large organization <p> <p>The ideal candidate will play a lead role in endtoend content development and execution across product marketing including crafting compelling product presentations and datasheets generating whitepapers conducting webinars and shaping social media messaging <p> <p><strong>Who are you<strong> An energetic professional PLGfocused Marketing Manager and a strong collaborator enthusiastic about turning technology and innovation into stories and delivering value to customers and partners You have a passion for storytelling and are experienced in creating and delivering highimpact communications to multiple audiences <p> <p><strong>Who are we<strong> ElevateAI is a relatively new upstart business unit within NICE that has already achieved significant traction ElevateAI allows customers to buy awardwinning and market leading NICE AI technologies on an asneeded basis eliminating friction from the customer experience while deploying an entirely consumptionbased pricing model We are using the latest technologies and are working in a collaborative fastpaced fun environment <p> <p><strong>Essential Duties and Responsibilities<strong> <p> <ul><li>Work closely with Product Engineering and Marketing teams to build out roadmaps to drive growth strategies <ul><li>Partner with the broader Marketing and Product Management organizations to develop and refine the definition messaging and positioning of solutions<li> <ul><li> <li>Conduct thorough market research to identify trends competitive landscape and customer needs <ul><li>Work with the Product team to infuse roadmap with competitive and market insights executing creative strategies to bring new products to market maximizing growth opportunities<li> <ul><li> <li>Drive strategies that create meaningful growth impact by eliminating friction in user journeys maximizing free accounts and upgrade conversions and improving customer engagement and retention<li> <li>Develop compelling and differentiated product positioning and messaging that resonates with the identified target audience <ul><li>Craft clear and concise value propositions that highlight the unique features and benefits of our AIpowered solutions<li> <ul><li> <li>Develop and maintain marketing collateral including thought leadership pieces infographics web content social media messaging brochures and datasheets <ul><li>Develop and maintain sales support materials and tools including sales decks playbooks product descriptions and other customerpartnerfacing collateral<li> <ul><li> <li>Conduct training sessions to keep the partner ecosystem updated on the latest product features and competitive positioning<li> <ul><p><strong>Qualifications<strong> <p> <ul><li>At least three 3 years of product marketing customer marketing or growth marketing experience in a SaaS company<li> <li>Knowledge of and deep familiarity with productled growth techniques and tactics<li> <li>Experience creating marketing collateral<li> <li>Strong written and verbal communication skills<li> <li>Highly organized and experienced project manager that is passionate about technology<li> <li>Selfmotivated and enjoys a fastpaced environment<li> <li>Knows and understands how businesses work as well as which strategies and techniques to use to affect both customer experience and bottomline<li> <li>Education Bachelors Degree required<li> <ul><p><strong>About NICE <strong> <p> <p>NICELtd NASDAQ NICEsoftware products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public safetyEvery day NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions <p> <p>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <p> <p>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<p>
Salesforce Development Manager
Company: NICE
Location: Atlanta, GA
Posted Mar 16, 2024
<div> <p>At NICE we dont limit our challenges We challenge our limits Constantly Were relentless Were ambitious And we make an impact Our NICErs bring their A game and spend each day turning it into an A+ And if youre like us we can offer you the kind of challenge that will light a fire within you<p> <div> <p>Description<p> <p> <br >This position will help maintain and drive enhancements to our Salesforce platform The candidate must have handson development administration and configuration skills with the latest Salesforce releases and the ability to handle firstlevel user supporttraining requests They must have a sales and serviceoriented mindset and a passion for learning working with and evangelizing the Salesforce platform <br > <br > <br ><strong>A Typical Day Might Include the Following<strong> <br > <p> <ul><li>Scrum Master for the Salesforce Development team<li> <li>Maintain the project queue in Salesforce and streamline product gotomarket process within Salesforce <li> <li>Review code commitments and perform development reviews to ensure best practices are followed<li> <li>Review test cases and QA documentation<li> <ul><ul><li>Work with Product Management and business stakeholders for product related projects processes such as Product Launch Product Escalation Enhancement Requests Beta Program Pricing Analysis productfocused systems administration and End of Life <li> <li>Help drive enduser adoption of Salesforce through documentation support and training of new and current employees <li> <ul><ul><li>Establish and maintain data quality through dailyweeklymonthlyquarterly reporting<li> <li>Provide firstlevel support to the sales marketing service finance and operations teams including issue identification and issue resolutionescalation <li> <li>Manage the design and implementation of advanced functionality such as Apex Lightning Components and Visualforce based on project roadmap and strategic initiatives <li> <li>Evaluate and implement third party solutions and app exchange packages based on project need or business request <li> <ul><ul><li>Identify and evaluate new features and functionality related to the Winter Spring and Summer release management schedule provided by Salesforce <li> <li>Completes all responsibilities as outlined on annual amp quarterly goals <li> <li>Completes all special projects and other duties as assigned <li> <ul><p> <br ><strong>Required Education Experience and Specific JobRelated Skills<strong> <br > <br ><strong>Education Requirement<strong> <br > <p> <ul><li>Bachelors Degree from 4 Year accredited CollegeUniversity or equivalent experience <li> <ul><p><strong>Experience Requirement<strong> <br > <p> <ul><li>4+ years of experience in Salesforce Development <li> <li>Salesforce Administrator Certification <li> <ul><p><strong>Experience Preferred<strong> <br > <p> <ul><li>Demonstrated proficiency in user security profile and role management custom objects workflow and validation rules email templates formulas dashboards amp reporting <li> <li>Must be experienced Microsoft Office applications including MS Word Excel Visio and Power Point <li> <li>Must be detailed oriented and have strong problem solving and analytical skills <li> <li>Excellent verbal and written communication skills are essential <li> <li>Salesforce CPQ experience<li> <ul><ul><li>Able to meet deadlines communicate delays clarify ambiguous situations <li> <li>Ability to work in a dynamic fastpaced environment and pick up new skill sets quickly <li> <ul><div> <p><em><strong>About NICE <strong><em><p> <p><em>NICE Ltd NASDAQ NICE software products are used by 25000+ global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions <em><p> <p><em>Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8500 employees across 30+ countries <em><p> <p><em>NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law<em><p> <p><br ><p><div>
Senior Product Manager
Company: NICE CXone
Location: Salt Lake City, UT
Posted Mar 17, 2024
NICE is seeking a Senior Product Manager with experience in Big Data, conversational AI, and technical product management. The role involves product planning, execution, and strategy, working closely with various teams to meet revenue and customer satisfaction goals. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 6+ years of product management experience, and strong communication skills. NICE is an innovation powerhouse with a focus on AI, cloud, and digital, offering extraordinary customer experiences and ensuring public safety.