Jobs at OnFido
990 open positions
Senior Customer Support Engineer (L3)
Company: OnFido
Location: Remote
Posted Oct 27, 2023
Onfido, a pre-IPO technology company, is seeking a full-time L3 Customer Support Engineer to join its Global Customer Support team. The role involves providing third-level customer support for Onfido's SDKs, API, and no-code solutions, requiring programming skills and expertise in AI technologies. The company has received over $200 million in funding and has been recognized for excellence in performance and innovation. Onfido values an inclusive and diverse community, encouraging people from all backgrounds to solve complex problems. The ideal candidate should have 5+ years of work experience in customer service or software support, practical coding skills, and experience with AWS cloud platform.
Strategic Customer Success Manager
Company: OnFido
Location: Remote
Posted Oct 26, 2023
Onfido is a pre-IPO technology company recognized for its AI-powered identity verification solutions. It has received numerous awards for excellence in performance and innovation, including 'Artificial Intelligence and Machine Learning Hot Company' and 'Fraud Prevention Innovation of the Year'. The company partners with thousands of businesses globally, supporting identities from 195 countries and 2,500+ document types. Onfido is expanding in North America, with a focus on digital transformation in industries like Financial Services, Payment Processing, Travel, and FinTech. The company is seeking a Strategic Customer Success Manager with 3+ years of experience in Customer Success, Sales Engineering, Technical Account Management, or similar roles. The ideal candidate will have experience working with multiple high-revenue customers, strong technical knowledge, and excellent communication skills.